Abstract

A comprehensive and easy-to-use version of the best-selling "Know it All, Find It Fast" developed specifically for information professionals working in academic libraries, this will help you to tackle the questions most commonly asked by students, academics and researchers. It is a broad cross-disciplinary A-Z of themes including topics such as literature searching, plagiarism and using online resources are covered helping you to address any query confidently and quickly. Each topic is split into four sections to guide your response: typical questions listing the common enquiries you'll encounter; considerations exploring the issues and challenges that might arise; where to look listing annotated resources in print and online; and, tips and pitfalls outlining useful suggestions and common problems. This will prove an indispensable day-to-day guide for anyone working with students, academics and researchers in an academic library.
Heather Dawson is an Academic Support Librarian in the Information Services Department of the LSE Library.
"Complete and comprehensive, author Heather Dawson, a library leader at the London School of Economics, provides the techniques needed to take a question and answer it for a patron quickly and effectively. Practical advice for librarians in managing their collections through technology and general know how, Know It All, Find It Fast for Academic Librarians is a strongly recommended addition for any librarian's library science reference collection." - Midwest Book Review
"This is a fantastic practical handbook for any academic library to have at the ready when those tricky questions come in at the front desk. It would also be very useful for someone new to working on the front desk of a busy academic library or working with a new subject area." - SCONUL Focus