Abstract

IT Manager’s Handbook: The Business Edition is a MUST-HAVE guide for the advancing technology professional who is looking to move up into a supervisory role, and is ideal for newly-promoted IT managers who needs to quickly understand their positions. It uses IT–related examples to discuss business topics and recognizes the ever-changing and growing demands of IT in today’s world as well as how these demands impact those who work in the field. Specific attention is paid to the latest issues, including the challenges of dealing with a mobile and virtual workforce, managing Gen-X/Yers, and running an IT organization in a troubled economy. Rich with external references and written in-easy-to-read sections, IT Manager’s Handbook: The Business Edition is the definitive manual to managing an IT department in today’s corporate environment.

• Focuses on Web 2.0 ideas and how they impact and play into today's organizations, so you can keep up on social networking, YouTube, web conferencing, instant messaging, Twitter, RSS Feeds, and other collaboration tools.
• Provides strategies on how to get employees to focus in the 24/7 data word.
• Discusses key IT topics in 'layman's terms' for business personnel who need to understand IT topics.

The role of IT is changing as businesses depend more and more on technology as a critical component to their success. This Business Edition of the IT Manager’s Handbook series is targeted to help IT leaders make this transition possible, and provides new guidance on how an IT leader can help transform into a business partner.

- Jim Chilton, Chief Information Officer, Americas - Dassault Systemes

After learning how to manage a team of developers the hard way – making my share of mistakes in the real world – I now wish I had read some books on management before entering the workforce. This book provides a clear, easy-to-use resource for a technical person who is moving into management. It weaves in new concepts such as Web 2.0 and social engineering in a way that communicates in a straightforward manner to both technical and business people. This text should be required reading for technical staff to communicate the needs of a business – and it will be required reading for my development teams.

- George M. Stragand, Director of Software Development, ClickFox