Abstract

IT Manager’s Handbook, Third Edition, provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. This is a must-read for new IT managers and a great refresher for seasoned managers trying to maintain expertise in the rapidly changing IT world.

This latest edition includes discussions on how to develop an overall IT strategy as well as demonstrate the value of IT to the company. It will teach you how to: manage your enterprise’s new level of connectivity with a new chapter covering social media, handheld devices, and more; implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line; integrate mobile applications into your company’s strategy; and manage the money, including topics such as department budgets and leasing versus buying. You will also learn how to work with your customers, whomever those might be for your IT shop; hire, train, and manage your team and their projects so that you come in on time and budget; and secure your systems to face some of today's most challenging security challenges.

This book will appeal to new IT managers in all areas of specialty, including technical professionals who are transitioning into IT management.

• Manage your enterprise’s new level of connectivity with a NEW chapter covering social media, handheld devices, and more
• Implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line
• Integrate mobile applications into your company’s strategy
• Manage the money, including topics such as department budgets and leasing versus buying
• Work with your "customers", whomever those might be for your IT shop
• Hire, train, and manage your team and their projects so that you come in on time and budget
• Secure your systems to face some of today's most challenging security challenges

"In a nutshell, the Handbook educates the reader on nearly every aspect of IT. Every IT manager needs to move aside a few technical manuals to make room for Holtsnider & Jaffe’s 2nd Edition, the IT Manager's Handbook. They have captured the role of every IT Leader and their book should be mandatory for anyone moving into this position."-Jim Chilton, Vice President and CIO, SolidWorks Corporation
"Had this book been available 10 years ago, it would have eased my transition from a purely technical role to a technology management role. Even after a number of years as an IT Manager, I found helpful insights in the first edition of this book and this second edition has added an expanded base of topics to help any new manager succeed." --Brian McMann, Director, IT Systems, New Global Telecom
"This book is a must-read for a new IT Manager. It is comprehensive guide to assist the new manager perform the wide variety of job tasks within the organization that s/he will be facing. For the seasoned IT Manager/CIO, much of the information presented they may already know, but there are sections that provide relevant information and excellent advice to address current issues. For both types of readers, excellent and useful references and resources are included at the end of each Chapter."--Mark Landmann, Partner, Infusion Group LLC