Abstract

IT Manager's Handbook, Second Edition, provides essential information to help students understand the responsibilities of today’s IT Management professionals: not only planning network security and implementing disaster recovery plans, but also such vital tasks as creating budgets, administering compliance, and managing staff. In particular, the book discusses business practices that are most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendor.

This updated version includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management. Information is organized modularly so that instructors and students can delve directly into only the topics needed. Each chapter contains additional resources sections for books, articles, and websites relevant to that topic.

It contains new material on key technology topics such as open source, outsourcing, offshoring, and handhelds, plus updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.

A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers:
· Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors.
· Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.
· Organizes information modularly so you can delve directly into only the topics that you need.
· Provides a unique management perspective on those specific technical issues with the most significant business ramifications.
· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.
"In a nutshell, the Handbook educates the reader on nearly every aspect of IT. Every IT manager needs to move aside a few technical manuals to make room for Holtsnider & Jaffe’s 2nd Edition, the IT Manager's Handbook. They have captured the role of every IT Leader and their book should be mandatory for anyone moving into this position."-Jim Chilton, Vice President and CIO, SolidWorks Corporation
"Had this book been available 10 years ago, it would have eased my transition from a purely technical role to a technology management role. Even after a number of years as an IT Manager, I found helpful insights in the first edition of this book and this second edition has added an expanded base of topics to help any new manager succeed." --Brian McMann, Director, IT Systems, New Global Telecom
"This book is a must-read for a new IT Manager. It is comprehensive guide to assist the new manager perform the wide variety of job tasks within the organization that s/he will be facing. For the seasoned IT Manager/CIO, much of the information presented they may already know, but there are sections that provide relevant information and excellent advice to address current issues. For both types of readers, excellent and useful references and resources are included at the end of each Chapter."--Mark Landmann, Partner, Infusion Group LLC