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Book Details
Abstract
'Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field' - Naomi Gornick, Honorary Professor, University of Dundee. Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives - Short cases - Student exercises - Chapter summaries - Further reading section - A glossary of key terms
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Acknowledgments | |||
| 1. Introduction – what this book tells us about commercial value chains that include the poor | |||
| Malcolm Harper, Rajeev Roy and John Belt | |||
| Part one: Non-food Value Chains | |||
| 2. Khat from Ethiopia to Somaliland | |||
| Abdirazak Warsame | |||
| 3. Beer from bananas in Tanzania – a good drink and many good jobs | |||
| Jimmy Ebong and Henri van der Land | |||
| 4. Changing cotton seed production improves poor people’s livelihoods in South Rajasthan | |||
| Kulranjan Kujur and Vickram Kumar | |||
| 5. Stove liners in Kenya – less pollution, less charcoal and more income | |||
| Hugh Allen | |||
| 6. Granite in Odisha – from Indian quarries to European kitchens, if government allows | |||
| Malcolm Harper | |||
| 7. Remittances – from the global diaspora to the poor in Somalia | |||
| Abdi Abokor Yusuf | |||
| Part two: Commodity foods | |||
| 8. Nyirefami millet – a traditional Tanzania crop, marketed in a modern way | |||
| Jimmy Ebong and Henri van der Land | |||
| 9. Rice – smallholder farmers in Malawi can be profitably included | |||
| Rollins Chitika | |||
| 10. Angkor Rice – 50,000 Cambodian farmers growing for export | |||
| Rajeev Roy | |||
| 11. Moksha Yug – Indian dairy farmers don’t have to be in cooperatives | |||
| Chandrakanta Sahoo | |||
| 12. Suguna Poultry – decentralised village production is good business | |||
| Malcolm Harper, Rajeev Roy and Phanish Kumar | |||
| Part three: Non-commodity foods | |||
| 13. Green beans – from small farmers in Senegal to gourmets in Europe | |||
| Miet Maertens | |||
| 14. Odisha cashew nuts to global markets – value added all the way | |||
| Kulranjan Kujur | |||
| 15. Palm oil in Peru – small-scale farmers succeed where plantations failed | |||
| Rafael Meza | |||
| 16. Organic turmeric from eastern India – healthy spice and healthy earnings | |||
| Niraj Kumar | |||
| 17. Conclusion – what can we learn? | |||
| Malcolm Harper |