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Book Details
Abstract
Community Mental Health for Older People is the perfect resource for mental health workers as it discuses the ageing population, within the context of community mental health. It provides a comprehensive overview of the important issues and clinical practices that influence mental health care for older people. Written from a multidisciplinary perspective it is suitable for all health workers in community mental health teams (Aboriginal and Torres Strait Islander health workers, clinical psychologists, consumer representatives, medical practitioners, occupational therapists, registered nurses, social workers, etc) as it incorporates the use of case studies to aid in the application of evidence-based practice.
- Multidisciplinary approach serves to illustrate the breadth and context of mental issues for older people
- Chapters are topical and relevant, discussing issues such as service provision, cultural and rural issues, major disorders and interventions, as well as ethical and legal issues.
- Vignettes are included throughout the clinical chapters and serve to illustrate real cases derived from practice
- Evidence-based practice is a key element to this pivotal new text as it highlights the best method of practise, in a clear and accessible manner.
- Highly readable style without the bulkiness of excessive references
Table of Contents
Section Title | Page | Action | Price |
---|---|---|---|
Front Cover\r | Cover | ||
Community Mental Health for Older People\r | iii | ||
Copyright\r | iv | ||
FOREWORD | v | ||
CONTENTS | vii | ||
PREFACE | ix | ||
ABOUT THE AUTHORS | ix | ||
REVIEWERS | x | ||
ACKNOWLEDGMENTS | x | ||
SECTION 1 | 1 | ||
Chapter 1\rPOPULATION HEALTH AND BURDEN OF DISEASE | 1 | ||
INTRODUCTION | 1 | ||
THE AGEING POPULATION | 1 | ||
HOSPITAL CARE | 3 | ||
RESIDENTIAL AGED CARE | 3 | ||
EPIDEMIOLOGY | 4 | ||
BURDEN OF DISEASE | 7 | ||
SUMMARY | 8 | ||
REFERENCES | 8 | ||
Chapter 2\rNORMAL, HEALTHY AND SUCCESSFUL AGEING | 10 | ||
INTRODUCTION | 10 | ||
NORMAL AGEING | 10 | ||
HEALTHY AGEING AND SUCCESSFUL AGEING | 13 | ||
BRAIN RESERVE | 14 | ||
THE CLINICIAN’S ILLUSION | 14 | ||
SUMMARY | 14 | ||
Chapter 3\rEVIDENCE-BASED CARE IN THE COMMUNITY | 16 | ||
INTRODUCTION | 16 | ||
QUANTITATIVE VERSUS QUALITATIVE METHODS | 16 | ||
THE SCIENTIFIC METHOD | 17 | ||
TYPES OF EVIDENCE | 17 | ||
OTHER ISSUES IN RELATION TO EVIDENCE | 22 | ||
HOW TO LOCATE THE EVIDENCE | 24 | ||
EXAMPLES OF EVIDENCE | 24 | ||
SUMMARY | 27 | ||
Chapter 4\rMODELS OF MENTAL HEALTHCARE AND ORGANISATIONAL ISSUES | 28 | ||
INTRODUCTION | 28 | ||
AREA-BASED SERVICES | 28 | ||
INTEGRATED HOSPITAL AND COMMUNITY SERVICES | 29 | ||
PRIVATE SECTOR SERVICES | 30 | ||
WHO CARES FOR THE ‘GRADUATES’? | 31 | ||
WHO CARES FOR PEOPLE WITH DEMENTIA? | 31 | ||
TRANSCULTURAL ISSUES | 32 | ||
SOURCES OF REFERRALS | 32 | ||
DOMICILIARY OR CLINIC-BASED CONSULTATIONS | 32 | ||
CASE MANAGEMENT MODEL | 33 | ||
CONSULTATION–LIAISON MODEL | 33 | ||
THE DAY HOSPITAL | 33 | ||
THE MEMORY CLINIC | 33 | ||
RESIDENTIAL AGED CARE FACILITIES | 34 | ||
INVOLUNTARY CARE IN THE COMMUNITY | 34 | ||
THE POLICE SERVICE | 34 | ||
SOCIAL AND COMMUNITY SERVICES | 35 | ||
SUMMARY | 35 | ||
REFERENCES | 35 | ||
Chapter 5\rCOMMUNITY MENTAL HEALTH TEAMS | 36 | ||
INTRODUCTION | 36 | ||
TEAM SIZE | 36 | ||
TEAM COMPOSITION | 36 | ||
LEADERSHIP | 37 | ||
TEAMWORK | 37 | ||
WORKLOAD | 37 | ||
GENERIC CLINICAL ROLES | 37 | ||
THE VALUE OF DIFFERENT PERSONALITY TYPES | 38 | ||
THREATS TO TEAM COHESION | 38 | ||
TOLERANCE AND HUMOUR | 38 | ||
PROFESSIONAL SUPERVISION | 39 | ||
OPERATIONAL MODELS | 39 | ||
DOMICILIARY ASSESSMENT AND CARE | 39 | ||
AGE POLICY | 40 | ||
ADMINISTRATIVE SUPPORT | 40 | ||
TEACHING AND TRAINING ROLES | 40 | ||
PERSONNEL TRAINING | 41 | ||
COMMUNICATIONS | 41 | ||
TRANSPORT | 41 | ||
RECORD-KEEPING ISSUES | 42 | ||
AUDIT ACTIVITIES | 42 | ||
RESEARCH ACTIVITIES | 42 | ||
TEAM MEETINGS | 42 | ||
BURNOUT | 43 | ||
SUMMARY | 43 | ||
REFERENCE | 43 | ||
SECTION 2 | 45 | ||
Chapter 6\rCULTURAL ISSUES | 45 | ||
INTRODUCTION | 45 | ||
CULTURAL DIVERSITY | 45 | ||
CULTURAL AWARENESS | 46 | ||
CULTURAL SENSITIVITY | 49 | ||
CULTURAL COMPETENCE | 50 | ||
SUMMARY | 52 | ||
USEFUL WEBSITES | 53 | ||
REFERENCES | 53 | ||
Chapter 7\rSOCIAL ISSUES | 55 | ||
INTRODUCTION | 55 | ||
AGEISM | 55 | ||
GENDER | 56 | ||
MARITAL STATUS | 57 | ||
SEXUAL ORIENTATION AND GENDER IDENTITY | 58 | ||
SUMMARY | 59 | ||
USEFUL WEBSITES | 59 | ||
REFERENCES | 60 | ||
Chapter 8\rISSUES IN RURAL AND REMOTE LOCATIONS | 61 | ||
INTRODUCTION | 61 | ||
DEMOGRAPHICS | 61 | ||
THE MENTAL HEALTH OF OLDER PEOPLE IN RURALAND REMOTE LOCATIONS | 63 | ||
RURAL VALUES | 63 | ||
ACCESS TO MENTAL HEALTH SERVICES | 63 | ||
SOCIAL ISOLATION | 65 | ||
THE POSITIVES OF RURAL AND REMOTE AREA WORK | 66 | ||
SUMMARY | 67 | ||
USEFUL WEBSITE | 67 | ||
REFERENCES | 67 | ||
Chapter 9\rCONSUMERS AND CARERS | 69 | ||
INTRODUCTION | 69 | ||
CONSUMER AND CARER PARTICIPATION IN MENTAL HEALTH SERVICES | 69 | ||
SUPPORT | 70 | ||
SPECIAL CHARACTERISTICS OF OLDER CONSUMERS | 72 | ||
SPECIAL POPULATIONS | 72 | ||
SPECIAL CHARACTERISTICS OF CARERS FOR OLDER PEOPLE | 73 | ||
CARER BURDEN | 74 | ||
INTERVENTION STRATEGIES TO SUPPORT CARERS | 74 | ||
SUMMARY | 76 | ||
USEFUL WEBSITES | 76 | ||
REFERENCES | 77 | ||
Chapter 10\rCONSULTATION–LIAISON SERVICES TO RESIDENTIAL AGED CARE FACILITIES | 78 | ||
INTRODUCTION | 78 | ||
RESIDENTIAL AGED CARE | 78 | ||
THE CONSULTATION–LIAISON PROCESS | 80 | ||
INTERVENTIONS | 82 | ||
SUMMARY | 82 | ||
REFERENCES | 83 | ||
SECTION 3 | 85 | ||
Chapter 11\rTHE THERAPEUTIC RELATIONSHIP | 85 | ||
INTRODUCTION | 85 | ||
PERSON-CENTRED CARE | 85 | ||
THE SICK ROLE | 86 | ||
THERAPEUTIC ALLIANCE | 86 | ||
TRANSFERENCE AND COUNTERTRANSFERENCE | 87 | ||
DEPENDENCY | 87 | ||
SABOTAGE AND SPLITTING | 88 | ||
BOUNDARY ISSUES | 88 | ||
COGNITIVE IMPAIRMENT | 89 | ||
INSIGHT | 89 | ||
CHALLENGING THERAPEUTIC RELATIONSHIPS | 89 | ||
MEASURING THE THERAPEUTIC RELATIONSHIP | 90 | ||
SUMMARY | 90 | ||
FURTHER READING | 90 | ||
REFERENCES | 90 | ||
Chapter 12\rPSYCHIATRIC HISTORY TAKING | 92 | ||
INTRODUCTION | 92 | ||
SOURCES OF INFORMATION | 92 | ||
PREPARATION FOR THE INITIAL HOME VISIT | 92 | ||
ENGAGEMENT OF THE PERSON’S GENERAL PRACTITIONER | 93 | ||
THE HOME VISIT | 93 | ||
VISITING A RESIDENTIAL AGED CARE FACILITY | 94 | ||
INTRODUCTION TO TAKING THE HISTORY | 94 | ||
COMPREHENSIVE PSYCHIATRIC HISTORY | 95 | ||
SHORTCUTS TO HISTORY TAKING | 97 | ||
BEHAVIOURAL AND PSYCHOLOGICAL SYMPTOMS OF DEMENTIA | 98 | ||
SUMMARY | 98 | ||
Chapter 13\rTHE MENTAL STATE EXAMINATION | 99 | ||
INTRODUCTION | 99 | ||
CULTURAL ISSUES | 99 | ||
SENSORY IMPAIRMENT | 100 | ||
DETAILED MENTAL STATE EXAMINATION | 100 | ||
SUMMARY | 106 | ||
FURTHER READING | 106 | ||
REFERENCES | 106 | ||
Chapter 14\rCLINICAL COGNITIVE ASSESSMENT | 107 | ||
INTRODUCTION | 107 | ||
CONTEXT OF COGNITIVE ASSESSMENT | 107 | ||
COMPONENTS OF CLINICAL COGNITIVE TESTING | 108 | ||
COMPONENTS OF MEMORY | 108 | ||
SCREENING INSTRUMENTS | 109 | ||
MINI-MENTAL STATE EXAMINATION | 109 | ||
NEWER COGNITIVE SCREENING SCALES | 111 | ||
MEMORY TESTING | 112 | ||
FRONTAL EXECUTIVE TESTING | 112 | ||
FORMAL NEUROPSYCHOLOGICAL TESTING | 113 | ||
THE RESIDENTIAL AGED CARE FACILITY RESIDENT | 114 | ||
WRITING REPORTS | 114 | ||
SUMMARY | 114 | ||
REFERENCES | 115 | ||
Chapter 15\rPHYSICAL HEALTH ASSESSMENT | 116 | ||
INTRODUCTION | 116 | ||
MEDICAL HISTORY | 116 | ||
PERSONNEL INVOLVED IN THE PHYSICAL EXAMINATION | 117 | ||
EQUIPMENT NEEDED FOR THE PHYSICAL EXAMINATION | 117 | ||
FACTORS TO BE CONSIDERED IN THE PHYSICAL EXAMINATION | 118 | ||
REASONS WHY PHYSICAL EXAMINATIONS ARE SOMETIMES NOT DONE | 122 | ||
MEDICATION REVIEW | 122 | ||
LABORATORY INVESTIGATIONS | 122 | ||
NEUROIMAGING | 123 | ||
ELECTROCARDIOGRAM | 124 | ||
ELECTROENCEPHALOGRAM | 124 | ||
NEUROPSYCHOLOGICAL TESTING | 124 | ||
COMMON GENERAL MEDICAL CONDITIONS | 125 | ||
SUMMARY | 128 | ||
REFERENCES | 129 | ||
Chapter 16\rFUNCTIONAL ASSESSMENT | 130 | ||
INTRODUCTION | 130 | ||
FUNCTIONAL ASSESSMENT | 130 | ||
ACTIVITIES OF DAILY LIVING AND INSTRUMENTALACTIVITIES OF DAILY LIVING | 131 | ||
AN OCCUPATIONAL THERAPY ASSESSMENT | 133 | ||
SUMMARY | 133 | ||
USEFUL WEBSITE | 133 | ||
REFERENCES | 133 | ||
Chapter 17\rPSYCHOSOCIAL AND SPIRITUAL ASSESSMENT | 135 | ||
INTRODUCTION | 135 | ||
PSYCHOSOCIAL FACTORS | 135 | ||
SPIRITUALITY | 137 | ||
SUMMARY | 139 | ||
FURTHER READING | 139 | ||
USEFUL WEBSITE | 139 | ||
REFERENCES | 139 | ||
Chapter 18\rRISK ASSESSMENT | 141 | ||
INTRODUCTION | 141 | ||
FALLS | 141 | ||
ABUSE AND NEGLECT | 142 | ||
AGGRESSION | 146 | ||
SELF-NEGLECT | 147 | ||
SUMMARY | 147 | ||
USEFUL WEBSITES | 148 | ||
REFERENCES | 148 | ||
SECTION 4 | 151 | ||
Chapter 19\rTHE OLDER PERSON WITH CONFUSION | 151 | ||
INTRODUCTION | 151 | ||
CLINICAL CONTEXT | 151 | ||
EPIDEMIOLOGY | 152 | ||
CLINICAL FEATURES | 152 | ||
AETIOLOGY | 153 | ||
COMORBIDITY | 154 | ||
DIFFERENTIAL DIAGNOSIS | 154 | ||
ASSESSMENT | 155 | ||
TREATMENT OUTLINES | 160 | ||
PREVENTION | 162 | ||
SUMMARY | 163 | ||
REFERENCES | 163 | ||
Chapter 20\rTHE OLDER PERSON WITH MOOD SYMPTOMS | 164 | ||
INTRODUCTION | 164 | ||
EPIDEMIOLOGY | 165 | ||
RISK FACTORS | 166 | ||
CLINICAL FEATURES | 167 | ||
COMORBIDITY | 168 | ||
DIFFERENTIAL DIAGNOSIS | 168 | ||
ASSESSMENT | 170 | ||
TREATMENT PRINCIPLES | 172 | ||
PREVENTION OF DEPRESSION | 175 | ||
MANIA IN OLDER PEOPLE | 175 | ||
SUMMARY | 177 | ||
REFERENCES | 177 | ||
Chapter 21\rTHE OLDER PERSON WITH SUICIDAL THOUGHTS | 179 | ||
INTRODUCTION | 179 | ||
EPIDEMIOLOGY | 180 | ||
TYPES OF SUICIDAL BEHAVIOURS | 182 | ||
METHODS OF SUICIDE | 182 | ||
RISK FACTORS | 182 | ||
ASSESSMENT | 184 | ||
TREATMENT | 185 | ||
THE AFTERMATH OF SUICIDE | 187 | ||
PREVENTION | 187 | ||
SPECIAL TOPICS | 188 | ||
SUMMARY | 189 | ||
USEFUL WEBSITES | 189 | ||
REFERENCES | 189 | ||
Chapter 22\rTHE OLDER PERSON WITH PSYCHOTIC SYMPTOMS | 191 | ||
INTRODUCTION | 191 | ||
EPIDEMIOLOGY | 191 | ||
CLINICAL FEATURES | 192 | ||
PSYCHOTIC DISORDERS | 195 | ||
ASSESSMENT | 195 | ||
TREATMENT OUTLINE | 197 | ||
SUMMARY | 198 | ||
REFERENCES | 199 | ||
Chapter 23\rTHE OLDER PERSON WITH ANXIETY | 200 | ||
INTRODUCTION | 200 | ||
EPIDEMIOLOGY | 201 | ||
CLINICAL FEATURES | 201 | ||
AETIOLOGY | 204 | ||
COMORBIDITY | 204 | ||
DIFFERENTIAL DIAGNOSIS | 204 | ||
ASSESSMENT | 204 | ||
TREATMENT PRINCIPLES | 206 | ||
PREVENTION | 212 | ||
SUMMARY | 212 | ||
REFERENCES | 212 | ||
APPENDIX A: GERIATRIC ANXIETY INVENTORY | 213 | ||
Chapter 24\rTHE OLDER PERSON WITH SUBSTANCE ABUSE | 214 | ||
INTRODUCTION | 214 | ||
THE SPECTRUM OF SUBSTANCE ABUSE | 215 | ||
EPIDEMIOLOGY | 216 | ||
DIFFERENTIAL DIAGNOSIS | 216 | ||
RISK FACTORS | 216 | ||
SCREENING TOOLS | 217 | ||
ASSESSMENT | 218 | ||
MANAGEMENT | 219 | ||
TREATMENT | 219 | ||
PREVENTION | 223 | ||
SUMMARY | 223 | ||
USEFUL WEBSITES | 223 | ||
REFERENCES | 224 | ||
Chapter 25\rTHE OLDER PERSON WITH PERSONALITY DISORDER | 225 | ||
INTRODUCTION | 225 | ||
PERSONALITY | 226 | ||
EPIDEMIOLOGY | 226 | ||
CLINICAL FEATURES | 227 | ||
COMORBIDITY | 231 | ||
DIFFERENTIAL DIAGNOSIS | 231 | ||
ASSESSMENT | 231 | ||
TREATMENT PRINCIPLES | 232 | ||
SUMMARY | 234 | ||
REFERENCES | 234 | ||
SECTION 5 | 237 | ||
Chapter 26\rPREVENTION AND PROMOTION | 237 | ||
INTRODUCTION | 237 | ||
A MODEL OF MENTAL HEALTH INTERVENTION | 238 | ||
PREVENTION CONCEPTS | 239 | ||
Primary prevention | 239 | ||
Secondary prevention | 240 | ||
Tertiary prevention | 241 | ||
HEALTH PROMOTION | 242 | ||
SUMMARY | 242 | ||
USEFUL WEBSITES | 243 | ||
REFERENCES | 243 | ||
Chapter 27\rCOMMUNITY MANAGEMENT OF ACUTELY ILL OLDER PEOPLE | 245 | ||
INTRODUCTION | 245 | ||
LEGAL ISSUES | 245 | ||
MEDICAL ISSUES | 245 | ||
WHAT CONSTITUTES AN EMERGENCY? | 246 | ||
INDICATIONS FOR HOSPITAL ADMISSION | 246 | ||
ALTERNATIVES TO HOSPITAL ADMISSION | 246 | ||
ASSESSMENT OF RISK | 246 | ||
MEDICAL WORK-UP IN THE COMMUNITY | 247 | ||
ACUTE MANAGEMENT OF PSYCHOSIS | 247 | ||
ACUTE MANAGEMENT OF DEPRESSION | 248 | ||
ACUTE MANAGEMENT OF DELIRIUM | 248 | ||
ACUTE MANAGEMENT OF DEMENTIA | 248 | ||
SUMMARY | 249 | ||
Chapter 28\rMANAGEMENT OF BEHAVIOUR IN DEMENTIA | 250 | ||
INTRODUCTION | 250 | ||
PREVALENCE | 250 | ||
SIGNIFICANCE | 251 | ||
SYMPTOM CLUSTERS | 251 | ||
DIFFERENTIAL DIAGNOSIS | 251 | ||
AETIOLOGY | 252 | ||
SCALES TO MEASURE BPSD | 252 | ||
INITIAL ASSESSMENT OF BPSD | 253 | ||
MANAGEMENT OF BPSD | 254 | ||
SERVICE DELIVERY ISSUES | 257 | ||
SUMMARY | 258 | ||
REFERENCES | 258 | ||
Chapter 29\rPSYCHOTHERAPEUTIC TREATMENT | 261 | ||
INTRODUCTION | 261 | ||
SPECIAL ISSUES CONCERNING OLDER PEOPLE | 261 | ||
COGNITIVE BEHAVIOUR THERAPY | 262 | ||
BEHAVIOUR THERAPY | 264 | ||
PSYCHODYNAMIC THERAPY | 265 | ||
SUPPORTIVE PSYCHOTHERAPY | 265 | ||
PROBLEM-SOLVING THERAPY | 266 | ||
LIFE REVIEW AND REMINISCENCE THERAPY | 267 | ||
INTERPERSONAL THERAPY | 267 | ||
PSYCHOEDUCATION | 267 | ||
FAMILY THERAPY | 268 | ||
COUNSELLING AND CRISIS INTERVENTION | 268 | ||
SUMMARY | 269 | ||
REFERENCES | 269 | ||
Chapter 30\rPHARMACOLOGICAL TREATMENT | 271 | ||
INTRODUCTION | 271 | ||
CORE CONCEPTS IN PSYCHOPHARMACOLOGY | 271 | ||
PHARMACOKINETIC AND PHARMACODYNAMIC CHANGESIN OLDER PEOPLE | 272 | ||
POLYPHARMACY | 272 | ||
PRINCIPLES OF DRUG TREATMENT | 273 | ||
DRUG ADMINISTRATION ISSUES | 273 | ||
ANTIDEPRESSANTS | 274 | ||
MOOD STABILISERS | 276 | ||
ANTIPSYCHOTICS | 276 | ||
COGNITION ENHANCERS | 278 | ||
SEDATIVES AND HYPNOTICS | 279 | ||
MENTAL HEALTH PROBLEMS NOT USUALLY TREATEDWITH MEDICATION | 279 | ||
COMPLEMENTARY MEDICINE | 280 | ||
SUMMARY | 280 | ||
REFERENCES | 281 | ||
Chapter 31\rELECTROCONVULSIVE THERAPY AND OTHER PHYSICAL TREATMENTS | 282 | ||
INTRODUCTION | 282 | ||
ELECTROCONVULSIVE THERAPY | 282 | ||
PHYSICAL ACTIVITY | 285 | ||
LIGHT | 285 | ||
OTHER TREATMENTS | 286 | ||
SUMMARY | 286 | ||
REFERENCES | 286 | ||
SECTION 6 | 289 | ||
Chapter 32\rLEGAL AND ETHICAL ISSUES | 289 | ||
INTRODUCTION | 289 | ||
INFORMED CONSENT | 289 | ||
INVOLUNTARY DETENTION AND TREATMENT | 290 | ||
PRIVACY AND CONFIDENTIALITY | 290 | ||
BALANCING AND MANAGING RISK | 291 | ||
GUARDIANSHIP AND ADMINISTRATION | 291 | ||
RESEARCH PARTICIPATION | 291 | ||
END-OF-LIFE ISSUES | 291 | ||
CAPACITY | 292 | ||
SUMMARY | 297 | ||
REFERENCES | 297 | ||
Chapter 33\rDRIVING | 298 | ||
INTRODUCTION | 298 | ||
OLDER DRIVERS | 298 | ||
AGE-RELATED FACTORS | 298 | ||
DEMENTIA AND DRIVING | 299 | ||
INTERVENTIONS | 299 | ||
SUMMARY | 301 | ||
REFERENCES | 301 | ||
Chapter 34\rPALLIATIVE AND END-OF-LIFE CARE | 302 | ||
INTRODUCTION | 302 | ||
THE ROLE OF THE MENTAL HEALTH WORKER | 303 | ||
MENTAL HEALTH ISSUES | 303 | ||
THE OLDER PERSON AND FAMILY ASSESSMENT | 305 | ||
DEATH AND DYING | 305 | ||
SUMMARY | 306 | ||
REFERENCES | 307 | ||
SECTION 7 | 309 | ||
Chapter 35\rRATING SCALES | 309 | ||
INTRODUCTION | 309 | ||
GLOBAL ASSESSMENT | 311 | ||
COGNITIVE ASSESSMENT | 311 | ||
FUNCTIONAL ASSESSMENT | 312 | ||
SOCIAL ASSESSMENT | 312 | ||
BEHAVIOURAL AND PSYCHOLOGICAL SYMPTOMSOF DEMENTIA | 313 | ||
DEPRESSION | 313 | ||
SUICIDE | 314 | ||
DEMENTIA | 314 | ||
ANXIETY | 315 | ||
SUBSTANCE ABUSE | 315 | ||
CAGE questionnaire | 315 | ||
PAIN | 316 | ||
QUALITY OF LIFE | 316 | ||
CARER WELLBEING AND BURDEN | 317 | ||
SUMMARY | 317 | ||
REFERENCES | 317 | ||
Chapter 36\rOUTCOME EVALUATION | 320 | ||
INTRODUCTION | 320 | ||
LARGE-SCALE OUTCOME MEASUREMENT | 320 | ||
SYMPTOM REDUCTION | 324 | ||
QUALITY OF LIFE | 325 | ||
CONSUMER AND CARER SATISFACTION | 326 | ||
SUMMARY | 328 | ||
USEFUL WEBSITES | 328 | ||
REFERENCES | 328 | ||
INDEX | 331 |