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Product and Services Management

Product and Services Management

George Avlonitis,Paulina Papastathopoulou

(2006)

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Book Details

Abstract

Bringing a welcome new holistic approach to the study of product and services management, this book looks at the key milestones within a product's or service's life cycle. It considers, in detail, three crucial areas within product management, namely: product//service portfolio evaluation; new product//service development; product//service elimination. Based on research conducted in Europe and North America, this book includes revealing cases studies that will help students make important connections between theory and practice.

Table of Contents

Section Title Page Action Price
List of Tables vii
Foreword, Jonathan H. Frimpong-Ansah ix
Preface, Roy Culpeper xi
Acknowledgments xiii
List of Acronyms xv
1 Introduction 1
Governance and the Governed, 1
Lending a Hand, 3
Country Case Studies, 5
Mobilizing and Managing Money, 6
Crosscutting Issues, 7
The Way Ahead, 9
Part 1 Historical Setting and Record of Performance
2 History in the Making 19
A Cautious Change of Heart, 20
Internal Politics, 22
Moving Money, 24
The African Development Bank Group Today, 27
A Continent in Crisis, 29
Literature Review, 32
3 Governance and the Governed 39
Board of Governors, 39
Board of Directors, 40
Presidency, 45
Vice-Presidencies, 47
Grappling with Governance, 48
Staff, 51
Conclusions, 58
4 Lending a Hand: Projects and Programs 63
Overall Resource Flows, 64
Geographical Distribution, 68
Sectoral Allocation, 71
Vi CONTENTS
Country Programming, 74
Policy-Based Lending, 76
Project Lending, 82
Quest for Quality, 89
5 Country Case Studies: A View from the Field 95
Kenya, 95
Mali, 201
Egypt, 108
Case Study Conclusions, 113
Part 2 Development Agenda
6 Mobilizing and Managing Money 117
Resource Mobilization, 227
Bank Subscriptions, 117
ADF Contributions and Special Funds, 119
Borrowing from Governments and Capital Markets, 229
Future Needs and Prospects, 222
Financial Policies, 223
Conclusions, 236
7 Crosscutting Issues: A Full Agenda 141
The African Debt Problem, 242
The Nature of African Debt, 243
Debt Relief Initiatives, 244
The ADB Group Response, 246
Regional Integration, 249
The Private Sector, 153
Environment, Gender, and Poverty, 257
Governance, 265
An Emerging Pattern, 269
8 The Way Ahead 175
The Basic Building Blocks: Projects and Personnel, 276
The Engineers and Architects: Management and the Board, 279
Paying the Bills: Mobilizing and Managing Money, 282
The Blueprint: Bank Strategy, 284
Appendix 195
Bibliography 199
Index 203
About the Book and Authors 213