Additional Information
Book Details
Abstract
Designing User Experience presents a comprehensive introduction to the practical issue of creating interactive systems, services and products from a human-centred perspective. It develops the principles and methods of human–computer interaction (HCI) and Interaction Design (ID) to deal with the design of twenty-first-century computing and the demands for improved user experience (UX). It brings together the key theoretical foundations of human experiences when people interact with and through technologies. It explores UX in a wide variety of environments and contexts.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Title Page | iii | ||
| Copyright Page | iv | ||
| Dedication | v | ||
| Brief Contents | vii | ||
| Contents | ix | ||
| Preface | xv | ||
| Acknowledgements | xxiv | ||
| Publisher’s acknowledgements | xxv | ||
| Part I The essentials of designing user experience | 1 | ||
| Introduction to Part I | 2 | ||
| 1 An introduction to user experience | 5 | ||
| Aims | 5 | ||
| 1.1 The variety of UX | 6 | ||
| 1.2 The concerns of UX | 9 | ||
| 1.3 Being digital | 13 | ||
| 1.4 The skills of the UX designer | 17 | ||
| 1.5 Why being human-centred is important | 21 | ||
| Summary and key points | 22 | ||
| Exercises | 23 | ||
| Further reading | 23 | ||
| Web links | 23 | ||
| Comments on challenges | 24 | ||
| 2 PACT: a framework for designing UX | 25 | ||
| Aims | 25 | ||
| 2.1 Introduction | 26 | ||
| 2.2 People | 27 | ||
| 2.3 Activities | 33 | ||
| 2.4 Contexts | 34 | ||
| 2.5 Technologies | 36 | ||
| 2.6 Scoping a problem with PACT | 43 | ||
| Summary and key points | 44 | ||
| Exercises | 45 | ||
| Further reading | 45 | ||
| Web links | 45 | ||
| Comments on challenges | 45 | ||
| 3 The process of human-centred UX design | 47 | ||
| Aims | 47 | ||
| 3.1 Introduction | 48 | ||
| 3.2 The process of UX design | 49 | ||
| 3.3 Developing personas | 55 | ||
| 3.4 Developing scenarios | 59 | ||
| 3.5 Using scenarios throughout design | 60 | ||
| 3.6 A scenario-based UX design method | 67 | ||
| 3.7 Case study. Secret City: Edinburgh | 70 | ||
| Summary and key points | 77 | ||
| Exercises | 78 | ||
| Further reading | 78 | ||
| Web links | 79 | ||
| Comments on challenges | 79 | ||
| 4 Cross-channel UX | 81 | ||
| Aims | 81 | ||
| 4.1 Introduction | 82 | ||
| 4.2 The elements of UX | 83 | ||
| 4.3 User journeys | 87 | ||
| 4.4 Cross-channel UX | 92 | ||
| 4.5 Information architecture | 94 | ||
| 4.6 Example: commuting to work | 98 | ||
| Summary and key points | 100 | ||
| Exercises | 100 | ||
| Further reading | 101 | ||
| Web links | 101 | ||
| Comments on challenges | 101 | ||
| 5 Usability | 103 | ||
| Aims | 103 | ||
| 5.1 Introduction | 104 | ||
| 5.2 Accessibility | 104 | ||
| 5.3 Usability | 108 | ||
| 5.4 Acceptability | 112 | ||
| 5.5 Design principles | 113 | ||
| Summary and key points | 123 | ||
| Exercises | 123 | ||
| Further reading | 124 | ||
| Web links | 124 | ||
| Comments on challenges | 124 | ||
| 6 Experience design | 126 | ||
| Aims | 126 | ||
| 6.1 Introduction | 127 | ||
| 6.2 Engagement | 128 | ||
| 6.3 Designing for pleasure | 132 | ||
| 6.4 Aesthetics | 136 | ||
| 6.5 Lifestyle | 138 | ||
| Summary and key points | 139 | ||
| Exercises | 140 | ||
| Further reading | 140 | ||
| Web links | 140 | ||
| Comments on challenges | 140 | ||
| Part II Techniques for designing UX | 143 | ||
| Introduction to Part II | 144 | ||
| 7 Understanding | 146 | ||
| Aims | 146 | ||
| 7.1 Requirements | 147 | ||
| 7.2 Participative design | 149 | ||
| 7.3 Interviews | 151 | ||
| 7.4 Questionnaires | 159 | ||
| 7.5 Probes | 165 | ||
| 7.6 Card sorting techniques | 167 | ||
| 7.7 Working with groups | 170 | ||
| 7.8 Fieldwork: observing activities in situ | 171 | ||
| 7.9 Artefact collection and ‘desk work’ | 175 | ||
| 7.10 Data analysis | 177 | ||
| Summary and key points | 179 | ||
| Exercises | 179 | ||
| Further reading | 180 | ||
| Web links | 180 | ||
| Comments on challenges | 181 | ||
| 8 Envisionment | 182 | ||
| Aims | 182 | ||
| 8.1 Finding suitable representations | 183 | ||
| 8.2 Sketching for ideation | 184 | ||
| 8.3 Visualizing look and feel | 187 | ||
| 8.4 Mapping the interaction | 191 | ||
| 8.5 Wireframes | 194 | ||
| 8.6 Prototypes | 195 | ||
| 8.7 Envisionment in practice | 202 | ||
| Summary and key points | 205 | ||
| Exercises | 206 | ||
| Further reading | 206 | ||
| Web links | 207 | ||
| Comments on challenges | 207 | ||
| 9 Design | 209 | ||
| Aims | 209 | ||
| 9.1 Introduction | 210 | ||
| 9.2 UX design | 211 | ||
| 9.3 Metaphors and blends in design | 214 | ||
| 9.4 Conceptual design | 220 | ||
| 9.5 Physical design | 226 | ||
| 9.6 Designing interactions | 230 | ||
| Summary and key points | 235 | ||
| Exercises | 236 | ||
| Further reading | 236 | ||
| Web links | 236 | ||
| Comments on challenges | 236 | ||
| 10 Evaluation | 238 | ||
| Aims | 238 | ||
| 10.1 Introduction | 239 | ||
| 10.2 Data analytics | 242 | ||
| 10.3 Expert evaluation | 246 | ||
| 10.4 Participant-based evaluation | 250 | ||
| 10.5 Evaluation in practice | 254 | ||
| 10.6 Evaluation: further issues | 260 | ||
| Summary and key points | 265 | ||
| Exercises | 265 | ||
| Further reading | 266 | ||
| Web links | 267 | ||
| Comments on challenges | 267 | ||
| 11 Task analysis | 269 | ||
| Aims | 269 | ||
| 11.1 Goals, tasks and actions | 270 | ||
| 11.2 Task analysis and systems design | 272 | ||
| 11.3 Hierarchical task analysis | 274 | ||
| 11.4 GOMS: a cognitive model of procedural knowledge | 276 | ||
| 11.5 Structural knowledge | 277 | ||
| 11.6 Cognitive work analysis | 281 | ||
| Summary and key points | 283 | ||
| Exercises | 283 | ||
| Further reading | 285 | ||
| Web links | 285 | ||
| Comments on challenges | 285 | ||
| 12 Visual interface design | 287 | ||
| Aims | 287 | ||
| 12.1 Introduction | 288 | ||
| 12.2 Graphical user interfaces | 289 | ||
| 12.3 Interface design guidelines | 296 | ||
| 12.4 Psychological principles and interface design | 302 | ||
| 12.5 Information design | 310 | ||
| 12.6 Visualization | 313 | ||
| Summary and key points | 317 | ||
| Exercises | 317 | ||
| Further reading | 318 | ||
| Web links | 318 | ||
| Comments on challenges | 318 | ||
| 13 Multimodal interface design | 319 | ||
| Aims | 319 | ||
| 13.1 Introduction | 320 | ||
| 13.2 Multimodal interaction | 322 | ||
| 13.3 Using sound at the interface | 326 | ||
| 13.4 Tangible interaction | 329 | ||
| 13.5 Gestural interaction and surface computing | 333 | ||
| Summary and key points | 336 | ||
| Exercises | 336 | ||
| Further reading | 337 | ||
| Web links | 337 | ||
| Comments on challenges | 337 | ||
| Part III Contexts for designing UX | 339 | ||
| Introduction to Part III | 340 | ||
| 14 Designing apps and websites | 342 | ||
| Aims | 342 | ||
| 14.1 Introduction | 343 | ||
| 14.2 Website and app development | 345 | ||
| 14.3 The information architecture of apps and websites | 348 | ||
| 14.4 Navigation design for apps and websites | 356 | ||
| 14.5 Case study: designing the Robert Louis Stevenson website | 360 | ||
| Summary and key points | 369 | ||
| Exercises | 370 | ||
| Further reading | 370 | ||
| Web links | 371 | ||
| Comments on challenges | 371 | ||
| 15 Social media | 372 | ||
| Aims | 372 | ||
| 15.1 Introduction | 373 | ||
| 15.2 Background ideas | 376 | ||
| 15.3 Social networking | 382 | ||
| 15.4 Sharing with others | 387 | ||
| 15.5 The developing web | 390 | ||
| Summary and key points | 392 | ||
| Further reading | 392 | ||
| Web links | 392 | ||
| Comments on challenges | 392 | ||
| 16 Collaborative environments | 394 | ||
| Aims | 394 | ||
| 16.1 Introduction | 395 | ||
| 16.2 Issues for cooperative working | 396 | ||
| 16.3 Technologies to support cooperative working | 401 | ||
| 16.4 Collaborative virtual environments | 409 | ||
| 16.5 Case study: developing a collaborative tabletop application | 412 | ||
| Summary and key points | 414 | ||
| Exercises | 415 | ||
| Further reading | 415 | ||
| Web links | 415 | ||
| Comments on challenges | 415 | ||
| 17 AI: artificial intelligence and interface agents | 417 | ||
| Aims | 417 | ||
| 17.1 Artificial intelligence (AI) | 418 | ||
| 17.2 Interface agents | 419 | ||
| 17.3 Adaptive systems | 421 | ||
| 17.4 An architecture for agents | 423 | ||
| 17.5 Applications of agent-based interaction | 431 | ||
| 17.6 Avatars, robots and conversational agents | 433 | ||
| 17.7 Case study: companions | 436 | ||
| Summary and key points | 442 | ||
| Exercises | 442 | ||
| Further reading | 442 | ||
| Web links | 443 | ||
| Comments on challenges | 443 | ||
| 18 Ubiquitous computing | 444 | ||
| Aims | 444 | ||
| 18.1 Ubiquitous computing | 445 | ||
| 18.2 Information spaces | 452 | ||
| 18.3 Blended spaces | 457 | ||
| 18.4 Home environments | 463 | ||
| 18.5 Case study: navigating WSNs | 467 | ||
| Summary and key points | 469 | ||
| Exercises | 470 | ||
| Further reading | 470 | ||
| Web links | 470 | ||
| Comments on challenges | 471 | ||
| 19 Mobile computing | 472 | ||
| Aims | 472 | ||
| 19.1 Introduction | 473 | ||
| 19.2 Context awareness | 474 | ||
| 19.3 Understanding in mobile computing | 477 | ||
| 19.4 Designing for mobiles | 479 | ||
| 19.5 Evaluation for mobile computing | 481 | ||
| 19.6 Case study: evaluation of navigating a WSN | 481 | ||
| Summary and key points | 485 | ||
| Exercises | 485 | ||
| Further reading | 486 | ||
| Web links | 486 | ||
| Comments on challenges | 486 | ||
| 20 Wearable computing | 487 | ||
| Aims | 487 | ||
| 20.1 Introduction | 488 | ||
| 20.2 Smart materials | 492 | ||
| 20.3 Material design | 495 | ||
| 20.4 From materials to implants | 496 | ||
| Summary and key points | 498 | ||
| Exercises | 498 | ||
| Further reading | 498 | ||
| Web links | 498 | ||
| Comments on challenges | 499 | ||
| Part IV Foundations of UX design | 501 | ||
| Introduction to Part IV | 502 | ||
| 21 Memory and attention | 504 | ||
| Aims | 504 | ||
| 21.1 Introduction | 505 | ||
| 21.2 Memory | 507 | ||
| 21.3 Attention | 512 | ||
| 21.4 Human error | 521 | ||
| Summary and key points | 524 | ||
| Exercises | 525 | ||
| Further reading | 525 | ||
| Web links | 525 | ||
| Comments on challenges | 525 | ||
| 22 Affect | 527 | ||
| Aims | 527 | ||
| 22.1 Introduction | 528 | ||
| 22.2 Psychological theories of emotion | 530 | ||
| 22.3 Detecting and recognizing emotions | 535 | ||
| 22.4 Expressing emotion | 539 | ||
| 22.5 Potential applications and key issues for further research | 542 | ||
| Summary and key points | 543 | ||
| Exercises | 544 | ||
| Further reading | 544 | ||
| Web links | 544 | ||
| Comments on challenges | 544 | ||
| 23 Cognition and action | 546 | ||
| Aims | 546 | ||
| 23.1 Human information processing | 547 | ||
| 23.2 Situated action | 550 | ||
| 23.3 Distributed cognition | 552 | ||
| 23.4 Embodied cognition | 554 | ||
| 23.5 Activity theory | 559 | ||
| Summary and key points | 564 | ||
| Exercises | 565 | ||
| Further reading | 565 | ||
| Web links | 566 | ||
| Comments on challenges | 566 | ||
| 24 Social interaction | 567 | ||
| Aims | 567 | ||
| 24.1 Introduction | 568 | ||
| 24.2 Human communication | 568 | ||
| 24.3 People in groups | 575 | ||
| 24.4 Presence | 581 | ||
| 24.5 Culture and identity | 585 | ||
| Summary and key points | 587 | ||
| Exercises | 587 | ||
| Further reading | 587 | ||
| Web links | 588 | ||
| Comments on challenges | 588 | ||
| 25 Perception and navigation | 589 | ||
| Aims | 589 | ||
| 25.1 Introduction | 590 | ||
| 25.2 Visual perception | 590 | ||
| 25.3 Non-visual perception | 598 | ||
| 25.4 Navigation | 602 | ||
| Summary and key points | 608 | ||
| Exercises | 608 | ||
| Further reading | 609 | ||
| Web links | 609 | ||
| Comments on challenges | 609 | ||
| References | 610 | ||
| Index | 628 | ||
| A | 628 | ||
| B | 629 | ||
| C | 629 | ||
| D | 631 | ||
| E | 632 | ||
| F | 633 | ||
| G | 633 | ||
| H | 634 | ||
| I | 635 | ||
| J | 635 | ||
| K | 636 | ||
| L | 636 | ||
| M | 636 | ||
| N | 637 | ||
| O | 638 | ||
| P | 638 | ||
| Q | 639 | ||
| R | 639 | ||
| S | 640 | ||
| T | 642 | ||
| U | 642 | ||
| V | 643 | ||
| W | 643 | ||
| X | 644 | ||
| Y | 644 | ||
| Z | 644 | ||
| Back Cover | Back Cover |