Additional Information
Book Details
Abstract
In order to run a successful business, today’s manager needs to combine business skills with an understanding of information systems and the opportunities and benefits that they bring to an organisation. Starting from basic concepts, this book provides a comprehensive and accessible guide to:
- understanding the technology of business information systems;
- choosing the right information system for an organisation;
- developing and managing an efficient business information system;
- employing information systems strategically to achieve organisational goals.
Taking a problem-solving approach, Business Information Systems looks at information systems theory within the context of the most recent business and technological advances. This thoroughly revised new edition has updated and expanded coverage of contemporary key topics such as:
- Big Data
- Analytics
- Cloud Computing
- Industry 4.0
- Internet of Things
Business Information Systems does not assume any prior knowledge of IS or ICT, and new concepts are simply defined. New business examples, case studies and web links are fully integrated throughout, illustrating the relevance and impact of information systems in today’s business environment.
This book is ideal for students on any courses related to business information systems or management information systems at undergraduate or postgraduate level.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Front Cover | Front Cover | ||
| Half Title Page | i | ||
| Title Page | iii | ||
| Copyright Page | iv | ||
| Brief Contents | vii | ||
| Contents in detail | ix | ||
| Preface | xiii | ||
| Plan of the book | xix | ||
| About the authors | xx | ||
| Authors’ acknowledgements | xxi | ||
| Publisher’s acknowledgements | xxii | ||
| Part 1: Introduction to business information systems | 1 | ||
| 1 Basic concepts – understanding information5 | 5 | ||
| Links to other chapters | 4 | ||
| Learning outcomes / Management issues | 5 | ||
| Introduction | 6 | ||
| Data and information | 6 | ||
| Creating information | 8 | ||
| Qualities of information | 11 | ||
| Case study 1.1: Link between tech and productivity is elusive | 14 | ||
| Knowledge and wisdom | 15 | ||
| The business environment | 16 | ||
| Managerial decision making | 18 | ||
| Case study 1.2: Dealing with the data deluge | 23 | ||
| Focus on knowledge management | 27 | ||
| Summary | 28 | ||
| Exercises | 29 | ||
| References | 30 | ||
| Further reading | 31 | ||
| Web links | 31 | ||
| 2 Basic concepts: an introduction to business information systems | 33 | ||
| Links to other chapters | 32 | ||
| Learning outcomes / Management issues | 33 | ||
| Introduction | 34 | ||
| Introduction to systems | 34 | ||
| Different types of systems | 39 | ||
| Business information systems | 40 | ||
| Resources that support BIS | 41 | ||
| Categories of BIS | 44 | ||
| E-Business systems | 44 | ||
| Enterprise systems | 47 | ||
| BIS and strategic advantage | 48 | ||
| Case study 2.1: Domination dies hard in technology markets | 54 | ||
| Summary | 55 | ||
| Exercises | 56 | ||
| References | 58 | ||
| Further reading | 58 | ||
| Web links | 59 | ||
| 3 Hardware and software | 61 | ||
| Links to other chapters | 60 | ||
| Learning outcomes / Management issues | 61 | ||
| Introduction | 62 | ||
| Components of a computer system | 62 | ||
| Major categories of computers | 63 | ||
| Types of microcomputers | 65 | ||
| Case study 3.1: Intel, Microsoft: too PC | 69 | ||
| Input devices | 70 | ||
| Output devices | 76 | ||
| Focus on printers | 79 | ||
| Storage devices | 82 | ||
| Processors | 88 | ||
| Focus on managing technological change | 91 | ||
| Categories of software | 93 | ||
| Document production software | 97 | ||
| Graphics packages | 101 | ||
| Spreadsheets | 102 | ||
| Management applications of productivity software | 106 | ||
| Multimedia software | 107 | ||
| Software for using the internet | 107 | ||
| Case study 3.2: Digital privacy is more than just opting in or out | 118 | ||
| Focus on software distribution models | 122 | ||
| Summary | 125 | ||
| Exercises | 126 | ||
| References | 129 | ||
| Further reading | 129 | ||
| Web links | 129 | ||
| 4 Databases and analytics | 133 | ||
| Links to other chapters | 132 | ||
| Learning outcomes / Management issues | 133 | ||
| Introduction | 134 | ||
| Databases | 134 | ||
| Data warehouses | 139 | ||
| Analytics | 146 | ||
| Case study 4.1: BP looks to big data to help weather weak oil price | 148 | ||
| Case study 4.2: Inside Europe’s biggest data visualisation laboratory | 154 | ||
| Summary | 155 | ||
| Exercises | 156 | ||
| References | 157 | ||
| Further reading | 157 | ||
| Web links | 157 | ||
| 5 Networks, telecommunications and the Internet | 159 | ||
| Links to other chapters | 158 | ||
| Learning outcomes / Management issues | 159 | ||
| Introduction | 160 | ||
| Computer networks | 160 | ||
| Network components | 163 | ||
| Network types | 171 | ||
| The Internet | 176 | ||
| Case study 5.1: The Internet of Things: industry’s digital revolution | 182 | ||
| Focus on how the Internet works – Internet standards | 187 | ||
| Case study 5.2: IBM is in a fight to keep up with big spending rivals in the cloud | 192 | ||
| Focus on mobile or wireless access devices | 193 | ||
| Focus on EDI | 194 | ||
| Focus on Voice over IP | 195 | ||
| Summary | 196 | ||
| Exercises | 197 | ||
| References | 199 | ||
| Further reading | 199 | ||
| Web links | 200 | ||
| 6 Enterprise and functional BIS | 203 | ||
| Links to other chapters | 202 | ||
| Learning outcomes / Management issues | 203 | ||
| Introduction | 204 | ||
| Enterprise systems | 204 | ||
| Operations information systems | 216 | ||
| Case study 6.1: Germany’s Mittelstand joins revolution in big data | 229 | ||
| Management information systems | 230 | ||
| Case study 6.2: 3D printing starts to gain traction in industrial tool kits | 235 | ||
| Departmental applications | 236 | ||
| Summary | 242 | ||
| Exercises | 242 | ||
| References | 243 | ||
| Further reading | 244 | ||
| Web links | 244 | ||
| Part 2 Business Information Systems Development | 245 | ||
| 7 An introduction to acquiring and developing BIS | 249 | ||
| Links to other chapters | 248 | ||
| Learning outcomes / Management issues | 249 | ||
| Introduction | 250 | ||
| How and why are information systems acquired? | 250 | ||
| Software acquisition and the systems development lifecycle | 255 | ||
| Bespoke development | 260 | ||
| Case study 7.1: How project management turned into a Scrum | 265 | ||
| Purchase of an off-the-shelf package | 267 | ||
| User-developed applications | 270 | ||
| Case study 7.2: Lascelles fine foods | 271 | ||
| Summary | 274 | ||
| Exercises | 274 | ||
| References | 275 | ||
| Further reading | 276 | ||
| Web links | 276 | ||
| 8 Initiating systems development | 279 | ||
| Links to other chapters | 278 | ||
| Learning outcomes / Management issues | 279 | ||
| Introduction | 280 | ||
| Reasons for project initiation | 280 | ||
| The feasibility study | 283 | ||
| Risk management | 288 | ||
| Case study 8.1: Recession reveals the dark side of advanced IT | 290 | ||
| Acquisition choices and methods | 291 | ||
| Focus on techniques for comparing systems | 292 | ||
| Summary | 297 | ||
| Exercises | 298 | ||
| References | 299 | ||
| Further reading | 299 | ||
| Web links | 299 | ||
| 9 BIS project management | 301 | ||
| Links to other chapters | 300 | ||
| Learning outcomes / Management issues | 301 | ||
| Introduction | 302 | ||
| The project management process | 302 | ||
| Case study 9.1: Project management: lessons can be learned from successful delivery | 305 | ||
| Steps in project management | 306 | ||
| Focus on a project management methodology: PRINCE2 | 314 | ||
| A project management tool: network analysis | 318 | ||
| Summary | 324 | ||
| Exercises | 325 | ||
| References | 326 | ||
| Further reading | 326 | ||
| Web links | 326 | ||
| 10 Systems analysis | 329 | ||
| Links to other chapters | 328 | ||
| Learning outcomes / Management issues | 329 | ||
| Introduction | 330 | ||
| Identifying the requirements | 330 | ||
| Focus on requirements determination in a lean or agile environment | 338 | ||
| Documenting the findings | 338 | ||
| Case study 10.1: IFD drawing – a student records system | 342 | ||
| Focus on soft systems methodology | 359 | ||
| Systems analysis – an evaluation | 363 | ||
| Software tools for systems analysis | 364 | ||
| Case study 10.2: ABC case study | 365 | ||
| Summary | 367 | ||
| Exercises | 367 | ||
| References | 369 | ||
| Further reading | 369 | ||
| Web links | 369 | ||
| 11 Systems design | 371 | ||
| Links to other chapters | 370 | ||
| Learning outcomes / Management issues | 371 | ||
| Introduction | 372 | ||
| Aims of systems design | 372 | ||
| Constraints on systems design | 373 | ||
| The relationship between analysis and design | 374 | ||
| Elements of design | 374 | ||
| Systems or outline design | 376 | ||
| Case study 11.1: Systems management: driving innovation should be the main objective | 380 | ||
| Detailed design (module design) | 384 | ||
| Focus on relational database design and normalisation | 384 | ||
| Design of input and output | 400 | ||
| User interface design | 402 | ||
| Focus on web site design for B2C e-commerce | 403 | ||
| Input design | 404 | ||
| Output design | 406 | ||
| Designing interfaces between systems | 406 | ||
| Defining the structure of program modules | 406 | ||
| Security design | 407 | ||
| Design tools: CASE (computer-aided software -engineering) tools | 408 | ||
| Error handling and exceptions | 408 | ||
| Help and documentation | 408 | ||
| Focus on object-oriented design (OOD) | 408 | ||
| Summary | 411 | ||
| Exercises | 411 | ||
| References | 413 | ||
| Further reading | 414 | ||
| Web links | 414 | ||
| 12 System build, implementation and maintenance: change management | 417 | ||
| Links to other chapters | 416 | ||
| Learning outcomes / Management issues | 417 | ||
| Introduction | 418 | ||
| System build and implementation | 418 | ||
| Maintenance | 426 | ||
| Change management | 428 | ||
| Case study 12.1: Using simulation for business process management | 436 | ||
| Case study 12.2: Digital option not for faint-hearted leaders | 446 | ||
| Summary | 447 | ||
| Exercises | 448 | ||
| References | 449 | ||
| Further reading | 450 | ||
| Web links | 450 | ||
| Part 3 Business Information Systems Management | 451 | ||
| 13 Information systems strategy | 455 | ||
| Links to other chapters | 454 | ||
| Learning outcomes / Management issues | 455 | ||
| Introduction | 456 | ||
| The strategic context | 456 | ||
| Introduction to BIS strategy | 457 | ||
| Case study 13.1: Legacy systems are problems for boardrooms not computer geeks | 460 | ||
| Tools for strategic analysis and definition | 462 | ||
| IS and business strategy integration | 471 | ||
| Focus on IS/IT and SMEs | 476 | ||
| Case study 13.2: Next generation of clients forces pace of IT change | 478 | ||
| Summary | 479 | ||
| Exercises | 479 | ||
| References | 480 | ||
| Further reading | 481 | ||
| 14 Information systems management | 483 | ||
| Links to other chapters | 482 | ||
| Learning outcomes / Management issues | 483 | ||
| Introduction | 484 | ||
| Information systems investment appraisal | 484 | ||
| Determining investment levels for information systems in an organisation | 485 | ||
| Locating the information systems management function | 487 | ||
| Outsourcing | 491 | ||
| Case study 14.1: Outsourcing: beware false economies | 496 | ||
| Focus on IT infrastructure flexibility | 497 | ||
| COBIT 5 | 498 | ||
| Summary | 499 | ||
| Exercises | 499 | ||
| References | 500 | ||
| Further reading | 500 | ||
| Web links | 501 | ||
| 15 Managing information security | 503 | ||
| Links to other chapters | 502 | ||
| Learning outcomes / Management issues | 503 | ||
| Introduction | 504 | ||
| The need for controls | 504 | ||
| Case study 15.1: Are you mentally prepared for a cyber attack? | 510 | ||
| Control strategies | 512 | ||
| Types of controls | 514 | ||
| Some techniques for controlling information systems | 516 | ||
| Focus on malware | 519 | ||
| Threats related to internet services | 525 | ||
| Case study 15.2: Connected devices create millions of cyber security weak spots | 530 | ||
| Summary | 531 | ||
| Exercises | 532 | ||
| References | 534 | ||
| Further reading | 534 | ||
| Web links | 535 | ||
| 16 End-user computing – providing end-user services | 537 | ||
| Links to other chapters | 536 | ||
| Learning outcomes / Management issues | 537 | ||
| Introduction | 538 | ||
| End-user IS services | 538 | ||
| Managing network services | 539 | ||
| End-user computing | 542 | ||
| The IT help desk | 544 | ||
| Case study 16.1: The twenty-first-century help desk | 545 | ||
| End-user development | 547 | ||
| Managing EUC as part of IS strategy | 552 | ||
| Case study 16.2: Time to call the help desk? | 553 | ||
| Summary | 555 | ||
| Exercises | 555 | ||
| References | 557 | ||
| Further reading | 557 | ||
| Web links | 557 | ||
| 17 Ethical, legal and moral constraints on information systems | 559 | ||
| Links to other chapters | 558 | ||
| Learning outcomes / Management issues | 559 | ||
| Introduction | 560 | ||
| Professionalism, ethics and morality | 560 | ||
| Codes of conduct | 561 | ||
| Social issues | 566 | ||
| Case study 17.1: Gap between gig economy’s winners and losers fuels populists | 567 | ||
| Case study 17.2: The digital divide over consumer data widens | 572 | ||
| Legal issues | 575 | ||
| Focus on software piracy | 584 | ||
| Summary | 590 | ||
| Exercises | 591 | ||
| References | 592 | ||
| Further reading | 593 | ||
| Web links | 593 | ||
| Glossary | 594 | ||
| Index | 617 |