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Delivering Benefit

Delivering Benefit

Brian Sutton | Robina Chatham

(2017)

Additional Information

Abstract

The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.
'A highly valuable resource based upon sound management principles, with comprehensive and pertinent explanations. Great advice for those at all levels of leadership within the technology sector.'
A. P. Sutcliffe
Prof Brian Sutton has over 40 years’ management and leadership experience. He has developed comprehensive information systems strategies, conducted large-scale re-engineering initiatives and led major organisational change. Dr Robina Chatham has over 35 years' experience in IT. She specialises in management development and executive coaching and is the author of a number of books including 'The Art of IT Management'.
'A very practical and usable guide to improving your working environment, increasing the value of your contribution and enhancing the quality of the legacy you leave behind.'
Tanya Foster-Fitzgerald FBCS
The development of technical leadership capabilities is often overlooked as a training requirement in organisations but skills such as thinking strategically and recognising opportunities are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe and explain six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.

Table of Contents

Section Title Page Action Price
Cover Cover
Copyright Page iv
CONTENTS v
LIST OF FIGURES vii
ABOUT THE AUTHORS viii
FOREWORD ix
ACKNOWLEDGEMENTS xii
PREFACE xiii
1 UNDERSTANDING YOUR CUSTOMERS: HOW TO TRULY DELIGHT THEM 1
WHY IS THIS IMPORTANT? 1
THE IMPACT OF THE ISSUE 3
MAKING SENSE OF IT ALL 4
PRACTICAL ADVICE 9
THINGS FOR YOU TO WORK ON NOW 12
FURTHER FOOD FOR THE CURIOUS 15
2 SEEING THE BIG PICTURE AND THINKING STRATEGICALLY 16
WHY IS THIS IMPORTANT? 16
THE IMPACT OF THE ISSUE 17
MAKING SENSE OF IT ALL 18
PRACTICAL ADVICE 22
THINGS FOR YOU TO WORK ON NOW 25
FURTHER FOOD FOR THE CURIOUS 27
3 SEEING NEW OPPORTUNITIES AND RECOGNISING THE UNEXPECTED BEFORE IT HAPPENS 29
WHY IS THIS IMPORTANT? 29
THE IMPACT OF THE ISSUE 30
MAKING SENSE OF IT ALL 31
PRACTICAL ADVICE 36
THINGS FOR YOU TO WORK ON NOW 38
FURTHER FOOD FOR THE CURIOUS 40
4 BUILDING A SPIRIT OF INNOVATION 41
WHY IS THIS IMPORTANT? 41
THE IMPACT OF THE ISSUE 42
MAKING SENSE OF IT ALL 43
PRACTICAL ADVICE 49
THINGS FOR YOU TO WORK ON NOW 53
FURTHER FOOD FOR THE CURIOUS 55
5 BEING SEEN AS SOMEONE WHO HELPS CHANGE TO HAPPEN 57
WHY IS THIS IMPORTANT? 57
THE IMPACT OF THE ISSUE 58
MAKING SENSE OF IT ALL 59
PRACTICAL ADVICE 61
THINGS FOR YOU TO WORK ON NOW 67
FURTHER FOOD FOR THE CURIOUS 69
6 HELPING YOUR TEAM TO COPE WITH THE RIGOURS OF CHANGE 70
WHY IS THIS IMPORTANT? 70
THE IMPACT OF THE ISSUE 71
MAKING SENSE OF IT ALL 73
PRACTICAL ADVICE 76
THINGS FOR YOU TO WORK ON NOW 81
FURTHER FOOD FOR THE CURIOUS 83
BIBLIOGRAPHY 85
INDEX 89
Back Cover 93