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Book Details
Abstract
Enterprise Content Management (ECM) tools and strategies enable the capture, management, storage and delivery of an organisation's information, wherever that information exists. The book is essential reading for any executive contemplating or managing their information strategies and any enterprise architect involved in managing the delivery of an ECM solution.
If you are new to ECM and want to get into it, possibly the best way to start... Pure content, no marketing!
Nikos Anagnostou
Stephen has created a unique perspective [...] providing insight and guidance that will allow better understanding of the requirements and constraints that surround enterprise content management. [...] he [brings] a style and passion [...] that is strangely compelling: you always want to hear more. This book is no exception.
Douglas Coombs
Cameron certainly has a deep, deep knowledge of all things ECM, but writes in a refreshingly clear way, free of techno-speak and brochure-talk.
Doug Miles
Enterprise Content Management (ECM) is the management of information across an enterprise. The aim is to capture, preserve and deliver information as content or a knowledge asset in a consistent, natural and re-usable way. ECM tools and strategies enable the capture, management, storage and delivery of an organisation's information, wherever that information exists. Organizations who understand the value of their information, maintain verifiable sources, collaborate over creative business propositions and protect their knowledge will continue to succeed. The book is essential reading for any executive contemplating or managing their information strategies and any enterprise architect involved in managing the delivery of an ECM solution.
Even the most hardened of ECM professionals will find this book of great value. [...] it will help you get your arms around this dynamic and business-critical subject
Chris Blaik
Stephen Cameron has spent his career working in engineering and information businesses as a vendor, a consultant and as a customer. With over 15 years in industry combined with many years in consultancy, he brings a wealth of experience and considered executive and architectural thought leadership to the world of ECM.
Table of Contents
Section Title | Page | Action | Price |
---|---|---|---|
Cover | Cover | ||
Copyright | iv | ||
Contents | vii | ||
List of figures and tables | xi | ||
About the author | xiii | ||
Foreword | xv | ||
Glossary | xvii | ||
Preface | xxv | ||
STRUCTURE | xxvii | ||
Business and technical perspectives | xxvii | ||
Project lifecycle perspective | xxviii | ||
PART 1:ECM BUSINESS GUIDE | 1 | ||
INTRODUCTION | 2 | ||
Definition of ECM | 2 | ||
A short history of ECM | 3 | ||
The future of ECM | 3 | ||
Summary | 5 | ||
1 CONTENT LIFECYCLE | 6 | ||
ECM acquisition | 7 | ||
ECM storage | 8 | ||
ECM delivery | 8 | ||
The history of information consumption | 9 | ||
Case study: WikiLeaks | 10 | ||
Measuring and valuing content | 11 | ||
Summary | 13 | ||
2 ORGANISATIONS | 14 | ||
Relevance and retention of information | 14 | ||
Timing and throughput of information | 15 | ||
Contribution and responsibility for information | 15 | ||
Ubiquity of information | 17 | ||
Analysis and meaning of information | 18 | ||
Summary | 20 | ||
3 CONTENT MATURITY MODEL | 21 | ||
The five stages of the content maturity model | 22 | ||
Dimensions of the content maturity model | 23 | ||
Stages of the content maturity model | 26 | ||
Summary | 40 | ||
4 COMPLIANCE AND GOVERNANCE | 41 | ||
Corporate governance | 41 | ||
Compliance | 42 | ||
Records management | 47 | ||
Summary | 50 | ||
5 DEVELOPING A BUSINESS CASE | 51 | ||
Structure of the business case | 51 | ||
Reasons for adopting ECM | 52 | ||
Options for managing change | 54 | ||
Tangible and intangible ECM benefits | 54 | ||
Developing a road map | 54 | ||
Realising ECM benefits | 55 | ||
Summary | 60 | ||
PART 2: ECM TECHNICAL GUIDE | 61 | ||
6 ARCHITECTURE AND TECHNOLOGY | 62 | ||
Stakeholder challenges | 62 | ||
An ECM technology review | 63 | ||
Architectures | 65 | ||
Service oriented architecture | 67 | ||
ECM service components | 70 | ||
Case study: finance industry | 70 | ||
Summary | 74 | ||
7 STORAGE | 76 | ||
Business alignment | 76 | ||
Increasing capacity | 77 | ||
Managing tiers of storage | 77 | ||
Valuing data | 78 | ||
Storage medium | 78 | ||
Storage technologies | 79 | ||
Storage repositories | 79 | ||
Summary | 85 | ||
8 MANAGING CHANGE | 86 | ||
Representations to concepts | 86 | ||
The creation of ideas | 87 | ||
Changing roles | 90 | ||
Managing cultural change | 91 | ||
Summary | 94 | ||
9 TRANSFORMATION | 95 | ||
Organisations’ content and exchange frameworks | 95 | ||
Create a content and information strategy | 96 | ||
Transformation planning avoids organisational stress | 97 | ||
Bringing dimensions into alignment | 97 | ||
Transitioning through stages | 101 | ||
Summary | 107 | ||
10 COMPLIANCE AND GOVERNANCE FRAMEWORK | 108 | ||
Trust and privacy policies | 109 | ||
Destruction policies | 109 | ||
Enterprise and universal availability | 110 | ||
Security | 110 | ||
Data governance | 111 | ||
Records management | 115 | ||
Summary | 117 | ||
11 BUSINESS AND PROGRAMME DELIVERY | 119 | ||
Building the business case | 119 | ||
Programme and project management | 121 | ||
Breaking implementation into manageable steps | 122 | ||
Delivery challenges | 124 | ||
Classification process | 125 | ||
SUMMARY | 128 | ||
12 FUTURE TRENDS | 129 | ||
Collaborative technologies | 129 | ||
Semantic structures | 130 | ||
Attribute acquisition | 130 | ||
Business intelligence | 131 | ||
Cloud computing and SaaS | 131 | ||
BIBLIOGRAPHY | 132 | ||
Books | 132 | ||
Articles | 132 | ||
Internet References | 137 | ||
Official publications | 137 | ||
INDEX | 139 | ||
Back Cover | 143 |