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Enterprise Content Management

Enterprise Content Management

Stephen A. Cameron

(2011)

Abstract

Enterprise Content Management (ECM) tools and strategies enable the capture, management, storage and delivery of an organisation's information, wherever that information exists. The book is essential reading for any executive contemplating or managing their information strategies and any enterprise architect involved in managing the delivery of an ECM solution.
If you are new to ECM and want to get into it, possibly the best way to start... Pure content, no marketing!
Nikos Anagnostou
Stephen has created a unique perspective [...] providing insight and guidance that will allow better understanding of the requirements and constraints that surround enterprise content management. [...] he [brings] a style and passion [...] that is strangely compelling: you always want to hear more. This book is no exception.
Douglas Coombs
Cameron certainly has a deep, deep knowledge of all things ECM, but writes in a refreshingly clear way, free of techno-speak and brochure-talk.
Doug Miles
Enterprise Content Management (ECM) is the management of information across an enterprise. The aim is to capture, preserve and deliver information as content or a knowledge asset in a consistent, natural and re-usable way. ECM tools and strategies enable the capture, management, storage and delivery of an organisation's information, wherever that information exists. Organizations who understand the value of their information, maintain verifiable sources, collaborate over creative business propositions and protect their knowledge will continue to succeed. The book is essential reading for any executive contemplating or managing their information strategies and any enterprise architect involved in managing the delivery of an ECM solution.
Even the most hardened of ECM professionals will find this book of great value. [...] it will help you get your arms around this dynamic and business-critical subject
Chris Blaik
Stephen Cameron has spent his career working in engineering and information businesses as a vendor, a consultant and as a customer. With over 15 years in industry combined with many years in consultancy, he brings a wealth of experience and considered executive and architectural thought leadership to the world of ECM.

Table of Contents

Section Title Page Action Price
Cover Cover
Copyright iv
Contents vii
List of figures and tables xi
About the author xiii
Foreword xv
Glossary xvii
Preface xxv
STRUCTURE xxvii
Business and technical perspectives xxvii
Project lifecycle perspective xxviii
PART 1:ECM BUSINESS GUIDE 1
INTRODUCTION 2
Definition of ECM 2
A short history of ECM 3
The future of ECM 3
Summary 5
1 CONTENT LIFECYCLE 6
ECM acquisition 7
ECM storage 8
ECM delivery 8
The history of information consumption 9
Case study: WikiLeaks 10
Measuring and valuing content 11
Summary 13
2 ORGANISATIONS 14
Relevance and retention of information 14
Timing and throughput of information 15
Contribution and responsibility for information 15
Ubiquity of information 17
Analysis and meaning of information 18
Summary 20
3 CONTENT MATURITY MODEL 21
The five stages of the content maturity model 22
Dimensions of the content maturity model 23
Stages of the content maturity model 26
Summary 40
4 COMPLIANCE AND GOVERNANCE 41
Corporate governance 41
Compliance 42
Records management 47
Summary 50
5 DEVELOPING A BUSINESS CASE 51
Structure of the business case 51
Reasons for adopting ECM 52
Options for managing change 54
Tangible and intangible ECM benefits 54
Developing a road map 54
Realising ECM benefits 55
Summary 60
PART 2: ECM TECHNICAL GUIDE 61
6 ARCHITECTURE AND TECHNOLOGY 62
Stakeholder challenges 62
An ECM technology review 63
Architectures 65
Service oriented architecture 67
ECM service components 70
Case study: finance industry 70
Summary 74
7 STORAGE 76
Business alignment 76
Increasing capacity 77
Managing tiers of storage 77
Valuing data 78
Storage medium 78
Storage technologies 79
Storage repositories 79
Summary 85
8 MANAGING CHANGE 86
Representations to concepts 86
The creation of ideas 87
Changing roles 90
Managing cultural change 91
Summary 94
9 TRANSFORMATION 95
Organisations’ content and exchange frameworks 95
Create a content and information strategy 96
Transformation planning avoids organisational stress 97
Bringing dimensions into alignment 97
Transitioning through stages 101
Summary 107
10 COMPLIANCE AND GOVERNANCE FRAMEWORK 108
Trust and privacy policies 109
Destruction policies 109
Enterprise and universal availability 110
Security 110
Data governance 111
Records management 115
Summary 117
11 BUSINESS AND PROGRAMME DELIVERY 119
Building the business case 119
Programme and project management 121
Breaking implementation into manageable steps 122
Delivery challenges 124
Classification process 125
SUMMARY 128
12 FUTURE TRENDS 129
Collaborative technologies 129
Semantic structures 130
Attribute acquisition 130
Business intelligence 131
Cloud computing and SaaS 131
BIBLIOGRAPHY 132
Books 132
Articles 132
Internet References 137
Official publications 137
INDEX 139
Back Cover 143