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Managing IT Projects For Business Change

Managing IT Projects For Business Change

Jeff Morgan | Chris Dale

(2013)

Additional Information

Book Details

Abstract

This book will empower experienced project managers and their business counterparts to understand and manage the risks of challenging business change projects. It does this by focusing on setting projects up for success and emphasising the importance of understanding the business context. It shows project managers and owners how to guide difficult projects home when mere excellence of technique or blind adherence to procedures would leave them at sea.
This book will empower experienced project managers and their business counterparts to understand and manage the risks of challenging business change projects. It does this by focusing on setting projects up for success and emphasising the importance of understanding the business context. Providing principles and guidance that can be adapted and applied to different situations, it will show project managers and owners how to guide difficult projects home when mere excellence of technique or blind adherence to procedures would leave them at sea.
...well structured and provides a solid guide to handling even the most challenging of projects.
A P Sutcliffe
An excellent resource for practitioners reflecting good practice in managing projects […]. This much needed and well thought out book should enable managers and team members to improve their track record in delivering large business change projects.
Professor Darren Dalcher
This book will get experienced project managers to the next level, showing them what they need to do to build a platform for success, then keep the project on track. If you’ve mastered the basics, got some battle scars, and want to succeed with bigger challenges, this is the book for you.
Charles Change
Managing projects, particularly ICT projects is a subjective, hands-on process. Who better to write a book on this important topic than two guys who have seen the inside of many successful and some not so successful projects. They do not attempt to document a prescription for success, but offer clear guidelines for decision making at critical times. Readers will gain much by reading this book before, during and after a project journey.
W G (Bill) Hewett
Jeff Morgan and Chris Dale have extensive experience of managing, researching and analysing large and difficult projects, having worked for consultancy firms and an organisation where projects of over $500M in value were common. Jeff was involved in projects such as the London Stock Exchange ‘Big Bang’. Chris is a founder member of the Centre for Software Reliability, a group specialising in the measurement of software-based systems.

Table of Contents

Section Title Page Action Price
Cover Cover
Copyright iv
CONTENTS v
LIST OF FIGURES AND TABLES vii
AUTHORS ix
ACKNOWLEDGEMENTS x
PREFACE xi
1 INTRODUCTION 1
WHO THIS BOOK IS FOR 1
DEFINITIONS 1
OUR MAIN THEMES 4
WHAT TO EXPECT IN THE FOLLOWING CHAPTERS 11
IN SUMMARY 13
2 THE BUSINESS CONTEXT FOR SUCCESS 14
DEFINING SUCCESS 15
THE NATURE OF SUCCESS 28
BENEFITS: TESTS OF SUCCESS 31
PLANNING FOR RISKS 42
MANAGING EXPECTATIONS 43
MAKING A SUCCESS OUT OF NECESSITY 47
3 ENABLING SUCCESS 51
PROJECT OBJECTIVES 51
4 DESIGNING THE PROJECT 60
SCOPE AND DELIVERABLES 61
CHOOSING THE PROJECT MANAGER AND SENIOR STAFF 68
ASSESSING THE WORKING ENVIRONMENT 76
PROJECT DISCIPLINE 77
COMMUNICATIONS 80
STANDARDS AND THEIR EFFECT ON BUSINESS CONSENT 81
PLANNING FOR FAILURE 82
IN CONCLUSION 83
5 MAKING A START 84
BUSINESS CASE SENSITIVITY, ASSUMPTIONS AND RISKS 85
PROJECT PACE 93
STANDARDS, METHODS AND TOOLS 95
STAFFING AND RESOURCING 99
ACCEPTANCE 100
PROJECT PROCESSES 100
6 PLAN, PLAN AND PLAN AGAIN 107
A PLAN AS THE ‘PATH TO SUCCESS’ 109
LAYERING OF PLANS 111
UNDERSTANDING A PLAN 114
CREATING A PROJECT MANAGEMENT PLAN (PMP) 115
THE COMMUNICATIONS PLAN 127
COMPLETION PLAN 129
DETAILED PLANNING 130
RE-PLANNING: PLAN, PLAN AND PLAN AGAIN 131
7 CHECK WHERE YOU ARE 136
KEEPING TIME 137
COMMUNICATION 148
CHECKING AND ACTING ON RISKS 150
CHECKING AND ACTING ON ISSUES 151
WHAT’S COMING UP? 152
8 DO UNTIL FINISHED 153
THE CRITICAL ASPECTS OF EXECUTION 154
OTHER TASKS YOU MAY HAVE TO DO 166
9 DEALING WITH TROUBLE 172
OUR KNOWLEDGE OF TROUBLE 172
FIRST INDICATIONS OF TROUBLE 174
LINES OF DEFENCE 175
LESSONS LEARNED 178
SEVERE TROUBLE 180
SOURCES OF TROUBLE 180
DEALING WITH THE CONSEQUENCES 183
10 CAPTURING SUCCESS AND MOVING ON 187
COMPLETING AND CLOSING THE PROJECT 187
LEARNING THE LESSONS 190
11 CONCLUDING LESSONS 197
HOW CAN PROJECTS SUCCEED? 197
WHY DO PROJECTS FAIL? 198
THE LESSONS 204
APPENDIX A WORK BREAKDOWN STRUCTURE 206
WORK BREAKDOWN STRUCTURE EXAMPLE 206
BRIEF DESCRIPTION OF WBS ENTRIES – BUDGETS ALLOCATED BY CATEGORY 206
APPENDIX B A NOTE ABOUT PROJECT PLANS 212
OTHER MANAGEMENT PLANS 212
APPENDIX C THE MOSCOW RULES FOR CATEGORISING REQUIREMENTS 215
COST-PLUS CONTRACTS 216
REFERENCES 218
INDEX 222
Back Cover 227