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The Art of IT Management

The Art of IT Management

Robina Chatham

(2015)

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Book Details

Abstract

Being an IT manager for the first time can be daunting. With a focus on practical advice, this book will provide you with hints, tips and examples from the world of IT management, showing you that management is about people rather than process; it is an art rather than a science. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results.
Dr Robina Chatham has over 30 years' experience in IT. She has held positions ranging from Project Manager to European CIO of a merchant bank and Lecturer. Robina now specialises in management development and executive coaching. Her prime focus is on helping senior managers to develop political acumen and master the art of influencing others.
'As ever, Robina is able to underline that effective management is truly an art. Combining simple models and powerful examples, this book is a must read for new and more seasoned IT managers alike.' Richard Davies, Managing Director, Leading Edge Forum
Many IT professionals who find themselves in a management position for the first time can find it daunting. With this book you will learn that management is about people rather than process or procedure, it is an art rather than a science. There is no one particular right way, your approach has to be geared to the individual and the task in hand. With a focus on practical advice, this book will provide you with theory, hints and tips, case studies and examples from the world of IT management. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results.
'It's taken me years to figure this stuff out! Robina brings together years of experience and practical tips for taking that first scary step onto the IT leadership ladder.' Neil Williams, Head of Business Development for a large government IT department

Table of Contents

Section Title Page Action Price
Cover Cover
Copyright iv
CONTENTS v
LIST OF FIGURES AND TABLES ix
ABOUT THE AUTHOR x
FOREWORD xi
ACKNOWLEDGEMENTS xii
PREFACE xiii
PART 1 ESSENTIAL MANAGEMENT SKILLS 1
1 WHAT MAKES A GOOD MANAGER? 3
WHY IS THIS IMPORTANT? 3
DELVING A LITTLE DEEPER INTO THE SUBJECT 3
HINTS AND TIPS 5
REFERENCE 8
2 HOW TO DELEGATE EFFECTIVELY 9
WHY IS THIS IMPORTANT? 9
DELVING A LITTLE DEEPER INTO THE SUBJECT 10
HINTS AND TIPS 10
3 GIVING AND RECEIVING FEEDBACK 15
WHY IS THIS IMPORTANT? 15
DELVING A LITTLE DEEPER INTO THE SUBJECT 15
HINTS AND TIPS 17
4 DEALING WITH POOR PERFORMANCE 21
WHY IS THIS IMPORTANT? 21
DELVING A LITTLE DEEPER INTO THE SUBJECT 21
HINTS AND TIPS 23
5 DEVELOPING TEAMS 28
WHY IS THIS IMPORTANT? 28
DELVING A LITTLE DEEPER INTO THE SUBJECT 28
HINTS AND TIPS 30
REFERENCE 32
6 CHANGE LEADERSHIP 33
WHY IS THIS IMPORTANT? 33
DELVING A LITTLE DEEPER INTO THE SUBJECT 33
HINTS AND TIPS 35
REFERENCES 37
7 THINKING STRATEGICALLY 38
WHY IS THIS IMPORTANT? 38
DELVING A LITTLE DEEPER INTO THE SUBJECT 38
HINTS AND TIPS 39
PART 2 SKILLS THAT YOU HAVE ALWAYS NEEDED BUT ARE NOW MORE CRITICAL 43
8 EFFECTIVE COMMUNICATION 45
WHY IS THIS IMPORTANT? 45
DELVING A LITTLE DEEPER INTO THE SUBJECT 45
HINTS AND TIPS 47
9 THE ART OF INFLUENCING 53
WHY IS THIS IMPORTANT? 53
DELVING A LITTLE DEEPER INTO THE SUBJECT 53
HINTS AND TIPS 54
REFERENCE 55
10 REPORTS AND PRESENTATIONS 56
WHY IS THIS IMPORTANT? 56
DELVING A LITTLE DEEPER INTO THE SUBJECT 56
HINTS AND TIPS 56
11 UNDERSTANDING YOUR CUSTOMERS 63
WHY IS THIS IMPORTANT? 63
DELVING A LITTLE DEEPER INTO THE SUBJECT 63
HINTS AND TIPS 64
12 MANAGING AND NEGOTIATING WITH SUPPLIERS 67
WHY IS THIS IMPORTANT? 67
DELVING A LITTLE DEEPER INTO THE SUBJECT 67
HINTS AND TIPS 67
13 MANAGING YOUR BOSS 70
WHY IS THIS IMPORTANT? 70
DELVING A LITTLE DEEPER INTO THE SUBJECT 71
HINTS AND TIPS 71
14 RELATIONSHIP MANAGEMENT 75
WHY IS THIS IMPORTANT? 75
DELVING A LITTLE DEEPER INTO THE SUBJECT 75
HINTS AND TIPS 77
PART 3 THINGS THAT YOU NEED TO UNDERSTAND, HAVE AN OPINION ON AND MAKE A CONTRIBUTION TO 79
15 SYSTEMS AND PROCESSES 80
WHY IS THIS IMPORTANT? 80
DELVING A LITTLE DEEPER INTO THE SUBJECT 80
HINTS AND TIPS 81
16 THE EXPLODING IMPACT OF IT IN THE DIGITAL ERA 85
WHY IS THIS IMPORTANT? 85
DELVING A LITTLE DEEPER INTO THE SUBJECT 85
HINTS AND TIPS 86
REFERENCE 87
PART 4 THINGS THAT MAY BE KEEPING YOU AWAKE AT NIGHT 88
17 MANAGING PEOPLE WHO USED TO BE A PEER, OR WHO ARE OLDER OR MORE EXPERIENCED THAN YOU 91
WHY IS THIS IMPORTANT? 91
DELVING A LITTLE DEEPER INTO THE SUBJECT 91
HINTS AND TIPS 92
18 LETTING GO OF THINGS THAT YOU SHOULD NO LONGER BE DOING YOURSELF 94
WHY IS THIS IMPORTANT? 94
DELVING A LITTLE DEEPER INTO THE SUBJECT 94
HINTS AND TIPS 94
19 COPING WITH STRESS AND PRESSURE 96
WHY IS THIS IMPORTANT? 96
DELVING A LITTLE DEEPER INTO THE SUBJECT 96
HINTS AND TIPS 97
20 ACHIEVING A SATISFYING WORK/LIFE BALANCE 100
WHY IS THIS IMPORTANT? 100
DELVING A LITTLE DEEPER INTO THE SUBJECT 100
HINTS AND TIPS 103
21 MANAGING AND ENHANCING YOUR REPUTATION 107
WHY IS THIS IMPORTANT? 107
DELVING A LITTLE DEEPER INTO THE SUBJECT 107
HINTS AND TIPS 108
22 HOW TO DEAL WITH ORGANISATIONAL POLITICS 113
WHY IS THIS IMPORTANT? 113
DELVING A LITTLE DEEPER INTO THE SUBJECT 114
HINTS AND TIPS 116
23 MY BOSS IS A BULLY – HOW DO I COPE? 120
WHY IS THIS IMPORTANT? 120
DELVING A LITTLE DEEPER INTO THE SUBJECT 120
HINTS AND TIPS 122
PART 5 TOOLS THAT WILL HELP 125
24 HOW TO MANAGE YOUR TIME TO MAXIMUM EFFECT 127
WHY IS THIS IMPORTANT? 127
DELVING A LITTLE DEEPER INTO THE SUBJECT 127
HINTS AND TIPS 128
REFERENCE 131
25 DEVELOPING YOUR EMOTIONAL INTELLIGENCE 132
WHY IS THIS IMPORTANT? 132
DELVING A LITTLE DEEPER INTO THE SUBJECT 132
HINTS AND TIPS 133
26 HOW TO ENGENDER TRUST AND LOYALTY FROM OTHERS 142
WHY IS THIS IMPORTANT? 142
DELVING A LITTLE DEEPER INTO THE SUBJECT 142
HINTS AND TIPS 143
REFERENCE 144
27 HOW TO MANAGE YOUR PERSONAL DEVELOPMENT 145
WHY IS THIS IMPORTANT? 145
DELVING A LITTLE DEEPER INTO THE SUBJECT 145
HINTS AND TIPS 146
28 COACHING SKILLS 148
WHY IS THIS IMPORTANT? 148
DELVING A LITTLE DEEPER INTO THE SUBJECT 148
HINTS AND TIPS 149
29 THE IMPORTANCE OF MAINTAINING A SENSE OF HUMOUR 153
WHY IS THIS IMPORTANT? 153
DELVING A LITTLE DEEPER INTO THE SUBJECT 153
HINTS AND TIPS 154
30 FINAL WORDS 156
APPENDIX: YOUR FIRST 90 DAYS AS A NEW MANAGER 158
PREPARATION 158
MAKING A START 159
PUTTING IT ALL TOGETHER 160
THE FINALE 161
ADDITIONAL HINTS AND TIPS 162
TAKING STOCK – THE IT HEALTH CHECK 162
IT HEALTH CHECK QUESTIONNAIRE 163
SCORING KEY 166
BENCHMARK 166
FURTHER READING 168
INDEX 172
Back Cover 177