Additional Information
Book Details
Abstract
Skills Development for Tomorrows managers
In its Ninth Edition, Developing Management Skills has become the standard in hands-on management learning. Designed for students of all skill levels and learning styles, the text allows students to apply knowledge to real-world situations, connect concepts to their own lives, and experience management theory in a tactile and engaging way.
Updated for tomorrows managers, this text features contemporary examples, new skill assessments and cases, updated research, and tangible, relevant goals for students to work toward. Focusing on ten essential skills for success in management, Developing Management Skills focuses on what managers actually do, transforming management concepts into practical, actionable techniques.
MyManagementLab not included. Students, if MyManagementLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyManagementLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.
MyManagementLab is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts.
Students will gain hands-on practice applying management concepts with MyManagementLab. Theyll engage in real business situations with simulations, build their management skills by writing and talking about different management scenarios, have access to a videos and current events to help put concepts into perspective, and more.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Title Page | 3 | ||
| Copyright Page | 4 | ||
| Acknowledgments | 23 | ||
| CONTENTS | 7 | ||
| PREFACE | 19 | ||
| INTRODUCTION | 25 | ||
| THE CRITICAL ROLE OF MANAGEMENT SKILLS | 27 | ||
| The Importance of Competent Managers | 28 | ||
| The Skills of Effective Managers | 29 | ||
| What Are Management Skills? | 30 | ||
| Improving Management Skills | 31 | ||
| An Approach to Skill Development | 31 | ||
| Leadership and Management | 33 | ||
| Contents of the Book | 35 | ||
| Organization of the Book | 36 | ||
| Diversity and Individual Differences | 37 | ||
| Summary | 38 | ||
| SUPPLEMENTARY MATERIAL | 39 | ||
| Diagnostic Survey and Exercises | 39 | ||
| SCORING KEY AND COMPARISON DATA | 56 | ||
| Personal Assessment of Management Skills | 56 | ||
| What Does It Take to Be an Effective Manager? | 57 | ||
| SSS Software In-Basket Exercise | 57 | ||
| PART I: PERSONAL SKILLS | 59 | ||
| 1 DEVELOPING SELF-AWARENESS | 61 | ||
| SKILL ASSESSMENT | 62 | ||
| Diagnostic Surveys for Developing Self-Awareness | 62 | ||
| Developing Self-Awareness | 62 | ||
| SKILL LEARNING | 68 | ||
| Key Dimensions of Self-Awareness | 68 | ||
| The Enigma of Self-Awareness | 69 | ||
| Understanding and Appreciating Individual Differences | 71 | ||
| Important Areas of Self-Awareness | 71 | ||
| SUMMARY | 89 | ||
| SKILL ANALYSIS | 91 | ||
| Cases Involving Self-Awareness | 91 | ||
| SKILL PRACTICE | 96 | ||
| Exercises for Improving Self-Awareness Through Self-Disclosure | 96 | ||
| SKILL APPLICATION | 101 | ||
| Activities for Developing Self-Awareness | 101 | ||
| SCORING KEYS AND COMPARISON DATA | 103 | ||
| The Defining Issues Test | 103 | ||
| Cognitive Style Indicator | 104 | ||
| Tolerance of Ambiguity Scale | 105 | ||
| Core Self-Evaluation Scale | 106 | ||
| 2 MANAGING STRESS AND WELL-BEING | 109 | ||
| SKILL ASSESSMENT | 110 | ||
| Diagnostic Surveys for Managing Stress and Well-Being | 110 | ||
| Managing Stress and Well-Being | 110 | ||
| SKILL LEARNING | 114 | ||
| Managing Stress and Fostering Well-Being | 114 | ||
| Major Elements of Stress | 115 | ||
| Managing Stressors | 118 | ||
| Eliminating Stressors | 119 | ||
| Developing Resiliency and Well-Being | 130 | ||
| Temporary Stress-Reduction Techniques | 136 | ||
| SUMMARY | 137 | ||
| SKILL ANALYSIS | 138 | ||
| Cases Involving Stress Management | 138 | ||
| SKILL PRACTICE | 145 | ||
| Exercises for Long-Term and Short-Run Stress Management and Well-Being | 145 | ||
| SKILL APPLICATION | 152 | ||
| Activities for Managing Stress | 152 | ||
| SCORING KEYS AND COMPARISON DATA | 154 | ||
| Social Readjustment Rating Scale | 154 | ||
| Sources of Personal Stress | 155 | ||
| Flourishing Scale | 155 | ||
| 3 SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY | 157 | ||
| SKILL ASSESSMENT | 158 | ||
| Diagnostic Surveys for Creative Problem Solving | 158 | ||
| Solving Problems Analytically and Creatively | 158 | ||
| SKILL LEARNING | 163 | ||
| Problem Solving, Creativity, and Innovation | 163 | ||
| Steps in Analytical Problem Solving | 163 | ||
| Limitations of the Analytical Problem-Solving Model | 166 | ||
| Impediments to Creative Problem Solving | 167 | ||
| Multiple Approaches to Creativity | 167 | ||
| Conceptual Blocks | 172 | ||
| Review of Conceptual Blocks | 181 | ||
| Conceptual Blockbusting | 181 | ||
| International Caveats | 189 | ||
| Hints for Applying Problem-Solving Techniques | 190 | ||
| Fostering Creativity in Others | 190 | ||
| SUMMARY | 194 | ||
| SKILL ANALYSIS | 196 | ||
| Cases Involving Problem Solving | 196 | ||
| SKILL PRACTICE | 199 | ||
| Exercises for Applying Conceptual Blockbusting | 199 | ||
| SKILL APPLICATION | 206 | ||
| Activities for Solving Problems Creatively | 206 | ||
| SCORING KEYS AND COMPARISON DATA | 208 | ||
| How Creative Are You?© | 208 | ||
| Innovative Attitude Scale | 209 | ||
| Creative Style Assessment | 210 | ||
| PART II: INTERPERSONAL SKILLS | 211 | ||
| 4 BUILDING RELATIONSHIPS BY COMMUNICATING SUPPORTIVELY | 213 | ||
| SKILL ASSESSMENT | 214 | ||
| Diagnostic Surveys for Supportive Communication | 214 | ||
| SKILL LEARNING | 214 | ||
| Building Positive Interpersonal Relationships | 214 | ||
| The Importance of Effective Communication | 215 | ||
| What is Supportive Communication? | 217 | ||
| Coaching and Counseling | 219 | ||
| Principles of Supportive Communication | 221 | ||
| The Personal Management Interview | 235 | ||
| International Caveats | 238 | ||
| SUMMARY | 238 | ||
| SKILL ANALYSIS | 240 | ||
| Cases Involving Building Positive Relationships | 240 | ||
| SKILL PRACTICE | 243 | ||
| Exercises for Diagnosing Communication Problems and Fostering Understanding | 243 | ||
| SKILL APPLICATION | 248 | ||
| Activities For Communicating Supportively | 248 | ||
| SCORING KEYS AND COMPARISON DATA | 250 | ||
| 5 GAINING POWER AND INFLUENCE | 251 | ||
| SKILL ASSESSMENT | 252 | ||
| SKILL LEARNING | 252 | ||
| Building a Strong Power Base and Using Influence Wisely | 252 | ||
| Is Power A Four-Letter Word? | 253 | ||
| Abuse of Power | 254 | ||
| Influence Strategies: The Three Rs | 265 | ||
| The Pros and Cons of Each Strategy | 268 | ||
| Acting Assertively: Neutralizing Influence Attempts | 271 | ||
| SKILL ANALYSIS | 277 | ||
| Case Involving Power and Influence | 277 | ||
| SKILL PRACTICE | 278 | ||
| Exercise for Gaining Power | 278 | ||
| Exercise for Using Influence Effectively | 279 | ||
| Exercises for Neutralizing Unwanted Influence Attempts | 280 | ||
| SKILL APPLICATION | 283 | ||
| Activities for Gaining Power and Influence | 283 | ||
| SCORING KEYS AND COMPARISON DATA | 285 | ||
| 6 MOTIVATING OTHERS | 287 | ||
| SKILL ASSESSMENT | 288 | ||
| SKILL LEARNING | 288 | ||
| Increasing Motivation and Performance | 288 | ||
| Diagnosing Work Performance Problems | 289 | ||
| Enhancing Individuals’ Abilities | 290 | ||
| Fostering a Motivating Work Environment | 292 | ||
| Elements of an Effective Motivation Program | 293 | ||
| SUMMARY | 310 | ||
| SKILL ANALYSIS | 313 | ||
| Case Involving Motivation Problems | 313 | ||
| SKILL PRACTICE | 319 | ||
| Exercises for Diagnosing Work Performance Problems | 319 | ||
| Exercise for Reshaping Unacceptable Behaviors | 323 | ||
| SKILL APPLICATION | 325 | ||
| Activities for Motivating Others | 325 | ||
| SKILL PRACTICE Exercise for Reshaping Unacceptable Behaviors | 327 | ||
| SCORING KEYS AND COMPARISON DATA | 328 | ||
| 7 MANAGING CONFLICT | 329 | ||
| SKILL ASSESSMENT | 330 | ||
| SKILL LEARNING | 330 | ||
| Interpersonal Conflict Management | 330 | ||
| Diagnosing the Type of Interpersonal Conflict | 332 | ||
| Selecting the Appropriate Conflict Management Approach | 336 | ||
| Resolving Interpersonal Confrontations Using the Collaborative Approach | 343 | ||
| SUMMARY | 353 | ||
| SKILL ANALYSIS | 356 | ||
| Case Involving Interpersonal Conflict | 356 | ||
| SKILL PRACTICE | 360 | ||
| Exercise for Diagnosing Sources of Conflict | 360 | ||
| Exercises for Selecting an Appropriate Conflict Management Strategy | 369 | ||
| Exercises for Resolving Interpersonal Disputes | 371 | ||
| SKILL APPLICATION | 382 | ||
| Activities for Improving Managing Conflict Skills | 382 | ||
| SKILL PRACTICE Exercises for Resolving Interpersonal Disputes | 385 | ||
| SCORING KEYS AND COMPARISON DATA | 386 | ||
| PART III: GROUP SKILLS | 387 | ||
| 8 EMPOWERING AND ENGAGING OTHERS | 389 | ||
| SKILL ASSESSMENT | 390 | ||
| SKILL LEARNING | 390 | ||
| Empowering and Engaging Others | 390 | ||
| The Meaning of Empowerment | 391 | ||
| Dimensions of Empowerment | 392 | ||
| How to Develop Empowerment | 396 | ||
| Inhibitors to Empowerment | 404 | ||
| Fostering Engagement | 405 | ||
| International Caveats | 410 | ||
| SUMMARY | 412 | ||
| SKILL ANALYSIS | 413 | ||
| Cases Involving Empowerment and Engagement | 413 | ||
| SKILL PRACTICE | 415 | ||
| Exercises for Empowerment | 415 | ||
| SKILL APPLICATION | 421 | ||
| Activities for Empowerment and Engagement | 421 | ||
| SCORING KEYS AND COMPARISON DATA | 423 | ||
| 9 BUILDING EFFECTIVETEAMS AND TEAMWORK | 425 | ||
| SKILL ASSESSMENT | 426 | ||
| Diagnostic Surveys for Building Effective Teams | 426 | ||
| Building Effective Teams and Teamwork | 426 | ||
| SKILL LEARNING | 427 | ||
| The Advantages of Teams | 427 | ||
| Team Development | 432 | ||
| Leading Teams | 441 | ||
| Team Membership | 446 | ||
| SUMMARY | 451 | ||
| SKILL ANALYSIS | 452 | ||
| Cases Involving Building Effective Teams | 452 | ||
| SKILL PRACTICE | 456 | ||
| Exercises in Building Effective Teams | 456 | ||
| SKILL APPLICATION | 463 | ||
| Activities for Building Effective Teams | 463 | ||
| SCORING KEYS AND COMPARISON DATA | 464 | ||
| Diagnosing the Need for Team Building | 465 | ||
| Leadership Roles in Teams (Examples of Correct Answers) | 465 | ||
| 10 LEADING POSITIVE CHANGE | 467 | ||
| SKILL ASSESSMENT | 468 | ||
| Diagnostic Surveys for Leading Positive Change | 468 | ||
| Leading Positive Change | 468 | ||
| SKILL LEARNING | 470 | ||
| Ubiquitous and Escalating Change | 471 | ||
| The Need for Frameworks | 471 | ||
| A Framework for Leading Positive Change | 473 | ||
| SUMMARY | 493 | ||
| SKILL ANALYSIS | 495 | ||
| Cases Involving Leading Positive Change | 495 | ||
| SKILL PRACTICE | 505 | ||
| Exercises in Leading Positive Change | 505 | ||
| SKILL APPLICATION | 507 | ||
| Activities for Leading Positive Change | 507 | ||
| SCORING KEYS AND COMPARISON DATA | 509 | ||
| Reflected Best-Self Feedback™ Exercise | 509 | ||
| PART IV: SPECIFIC COMMUNICATION SKILLS | 511 | ||
| Module A: MAKING ORAL AND WRITTEN PRESENTATIONS | 513 | ||
| SKILL LEARNING | 514 | ||
| Making Oral and Written Presentations | 514 | ||
| Essential Elements of Effective Presentations | 515 | ||
| SKILL PRACTICE | 531 | ||
| Exercises for Making Effective Oral and Written Presentations | 531 | ||
| Observer’s Feedback form | 539 | ||
| Module B: CONDUCTING INTERVIEWS | 541 | ||
| SKILL LEARNING | 542 | ||
| Planning and Conducting Interviews | 542 | ||
| Specific Types of Organizational Interviews | 551 | ||
| SKILL PRACTICE | 556 | ||
| Exercises for Conducting Special-Purpose Interviews | 556 | ||
| Observer’s Feedback form | 573 | ||
| Module C: CONDUCTING MEETINGS | 575 | ||
| SKILL LEARNING | 576 | ||
| Conducting Effective Meetings: A Short Guide for Meeting Managers and Meeting Participants | 576 | ||
| The Five Ps of Effective Meetings | 576 | ||
| Suggestions for Group Members | 581 | ||
| SKILL PRACTICE | 584 | ||
| Exercises for Conducting Meetings | 584 | ||
| SSS Software In-Basket Memos, E-Mails, Faxes, and Voice Mails | 586 | ||
| APPENDIX I: GLOSSARY | 595 | ||
| APPENDIX II: REFERENCES | 605 | ||
| INDEX | 633 | ||
| A | 633 | ||
| B | 633 | ||
| C | 634 | ||
| D | 635 | ||
| E | 635 | ||
| F | 636 | ||
| G | 636 | ||
| H | 637 | ||
| I | 637 | ||
| J | 637 | ||
| K | 637 | ||
| L | 638 | ||
| M | 638 | ||
| N | 639 | ||
| O | 639 | ||
| P | 639 | ||
| Q | 641 | ||
| R | 641 | ||
| S | 641 | ||
| T | 642 | ||
| U | 642 | ||
| V | 642 | ||
| W | 643 | ||
| X | 643 | ||
| Y | 643 | ||
| Z | 643 |