BOOK
Information Systems Today: Managing in a Digital World, Global Edition
Joseph Valacich | Christoph Schneider
(2015)
Additional Information
Book Details
Abstract
A Modern Foundation in Management Information Systems
In a modern world constantly reshaped by new forms of transformational information systems, familiarizing students with management information systems has never been so important. Information Systems Today: Managing in a Digital World make this challenging material both easy-to-understand and applicable to future careers.
With a focus on providing a rigorous foundation that’s relevant and aligned to the latest trends, the Seventh Edition explores how the rise of mobile, social media, the Internet of Things, cloud computing, and Big Data affect the future of information systems. Written for a diverse audience, Information Systems Today frequently invokes real-world examples to illustrate key concepts and help students retain valuable insights.
MyMISLab not included. Students, if MyMISLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyMISLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.
MyMISLab is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Title Page | 3 | ||
| Copyright Page | 4 | ||
| About the Authors | 7 | ||
| Contents | 11 | ||
| Preface | 19 | ||
| Chapter 1 Managing in the Digital World | 30 | ||
| MANAGING IN THE DIGITAL WORLD: Apple | 31 | ||
| Information Systems Today | 32 | ||
| The Rise of the Information Age | 35 | ||
| BRIEF CASE: Technology at Starbucks | 35 | ||
| Five IT Megatrends in the Information Age | 37 | ||
| WHO’S GOING MOBILE: Wearable Technology | 41 | ||
| Evolution of Globalization | 42 | ||
| The Rise of Outsourcing | 43 | ||
| Opportunities and Challenges of Operating in the Digital World | 44 | ||
| KEY PLAYERS: Wipro and Infosys—The Global Outsourcing Leaders | 46 | ||
| Information Systems Defined | 46 | ||
| Data: The Root and Purpose of Information Systems | 47 | ||
| Hardware, Software, and Telecommunications Networks: The Components of Information Systems | 48 | ||
| People: The Builders, Managers, and Users of Information Systems | 48 | ||
| Organizations: The Context of Information Systems | 53 | ||
| The Dual Nature of Information Systems | 56 | ||
| Case in Point: An Information System Gone Awry: Computer Glitch Grounds Flights | 57 | ||
| Case in Point: An Information System That Works: FedEx | 57 | ||
| Information Systems for Competitive Advantage | 58 | ||
| WHEN THINGS GO WRONG: Failure: The Path to Success? | 59 | ||
| IS Ethics | 59 | ||
| Information Privacy | 59 | ||
| COMING ATTRACTIONS: Smart Shirts Saving Lives | 60 | ||
| Intellectual Property | 64 | ||
| ETHICAL DILEMMA: The Human Cost of the Newest Gadgets | 65 | ||
| The Need for a Code of Ethical Conduct | 66 | ||
| INDUSTRY ANALYSIS: Business Career Outlook | 67 | ||
| Key Points Review | 67 | ||
| Key Terms | 68 | ||
| Review Questions | 69 | ||
| Self-Study Questions | 69 | ||
| Problems and Exercises | 70 | ||
| Application Exercises | 71 | ||
| Team Work Exercise | 71 | ||
| Answers to the Self-Study Questions | 72 | ||
| BRIDGING THE DIGITAL DIVIDE | 73 | ||
| YOUTUBE | 74 | ||
| Chapter 2 Gaining Competitive Advantage Through Information Systems | 78 | ||
| MANAGING IN THE DIGITAL WORLD: The Business of Merging “Groups” and “Coupons” | 79 | ||
| Enabling Organizational Strategy Through Information Systems | 80 | ||
| Organizational Decision-Making Levels | 80 | ||
| Organizational Functional Areas | 82 | ||
| Information Systems for Automating: Doing Things Faster | 84 | ||
| Information Systems for Organizational Learning: Doing Things Better | 84 | ||
| Information Systems for Supporting Strategy: Doing Things Smarter | 85 | ||
| Sources of Competitive Advantage | 86 | ||
| BRIEF CASE: Wi-Fi in the Sky | 87 | ||
| Identifying Where to Compete: Analyzing Competitive Forces | 88 | ||
| Identifying How to Compete: Analyzing the Value Chain | 88 | ||
| The Role of Information Systems in Value Chain Analysis | 89 | ||
| The Technology/Strategy Fit | 90 | ||
| Assessing Value for the IS Infrastructure | 90 | ||
| WHO’S GOING MOBILE: Mobile Platforms | 91 | ||
| Business Models in the Digital World | 92 | ||
| Revenue Models in the Digital World | 92 | ||
| Freeconomics: Why Free Products Are the Future of the Digital World | 93 | ||
| WHEN THINGS GO WRONG: The Pains of Miscalculating Groupon | 94 | ||
| International Business Strategies in the Digital World | 96 | ||
| ETHICAL DILEMMA: Underground Gaming Economy | 98 | ||
| Valuing Innovations | 98 | ||
| The Need for Constant IS Innovation | 98 | ||
| Successful Innovation Is Difficult | 99 | ||
| Organizational Requirements for Innovation | 100 | ||
| Predicting the Next New Thing | 101 | ||
| COMING ATTRACTIONS: Google’s Project Glass: A Pair of Glasses | 102 | ||
| The Innovator’s Dilemma | 102 | ||
| KEY PLAYERS: The Global Elite | 107 | ||
| INDUSTRY ANALYSIS: Education | 108 | ||
| Key Points Review | 109 | ||
| Key Terms | 109 | ||
| Review Questions | 110 | ||
| Self-Study Questions | 110 | ||
| Problems and Exercises | 111 | ||
| Application Exercises | 112 | ||
| Team Work Exercise | 112 | ||
| Answers to the Self-Study Questions | 112 | ||
| 113 | |||
| STREAMING VIDEO | 114 | ||
| Chapter 3 Managing the Information Systems Infrastructure and Services | 116 | ||
| MANAGING IN THE DIGITAL WORLD: “I Googled You!” | 117 | ||
| The IS Infrastructure | 118 | ||
| WHO’S GOING MOBILE: Mobile Developments in Developing Countries | 120 | ||
| Applications and Databases Supporting Business Processes | 121 | ||
| ETHICAL DILEMMA: Putting People’s Lives Online | 122 | ||
| IS Infrastructure Components | 123 | ||
| Hardware | 123 | ||
| System Software | 124 | ||
| COMING ATTRACTIONS: Internet for Everyone | 125 | ||
| Storage | 126 | ||
| Networking | 127 | ||
| BRIEF CASE: For Sale by Owner: Your Company’s Name.com | 132 | ||
| Data Centers | 134 | ||
| Issues Associated with Managing the IS Infrastructure | 134 | ||
| Rapid Obsolescence and Shorter IT Cycles | 135 | ||
| Big Data and Rapidly Increasing Storage Needs | 137 | ||
| Demand Fluctuations | 138 | ||
| Increasing Energy Needs | 138 | ||
| WHEN THINGS GO WRONG: Dirty Data Centers | 139 | ||
| Cloud Computing | 139 | ||
| What Is Cloud Computing? | 140 | ||
| Managing the Cloud | 143 | ||
| Advanced Cloud Applications | 145 | ||
| KEY PLAYERS: Giants of the Infrastructure | 148 | ||
| Green Computing | 151 | ||
| INDUSTRY ANALYSIS: Movie Industry | 152 | ||
| Key Points Review | 152 | ||
| Key Terms | 153 | ||
| Review Questions | 154 | ||
| Self-Study Questions | 154 | ||
| Problems and Exercises | 155 | ||
| Application Exercises | 156 | ||
| Team Work Exercise | 156 | ||
| Answers to the Self-Study Questions | 156 | ||
| BUILDING FARMS AND CRUSHING CANDY: THE INFRASTRUCTURE BEHIND SOCIAL GAMES | 157 | ||
| THE DEEP WEB | 158 | ||
| Chapter 4 Enabling Business-to-Consumer Electronic Commerce | 160 | ||
| MANAGING IN THE DIGITAL WORLD: Taobao and the World of e-Commerce | 161 | ||
| Electronic Business: E-Commerce and E-Government | 162 | ||
| Electronic Commerce Business Models | 162 | ||
| e-Government | 163 | ||
| Business-to-Consumer E-Commerce | 164 | ||
| e-Tailing: Capabilities and Benefits | 165 | ||
| Benefits of e-Tailing | 168 | ||
| ETHICAL DILEMMA: The Ethics of Reputation Management | 168 | ||
| Drawbacks of e-Tailing | 170 | ||
| Electronic Commerce Websites and Internet Marketing | 170 | ||
| Designing Web Sites to Meet Online Consumers’ Needs | 172 | ||
| KEY PLAYERS: Behind the Online Storefront: How e-Commerce Giants Help Small Businesses Flourish | 172 | ||
| Internet Marketing | 173 | ||
| WHEN THINGS GO WRONG: Buying Likes | 177 | ||
| Mobile Commerce, Consumer-to-Consumer EC, and Consumer-to-Business EC | 178 | ||
| C2C EC | 180 | ||
| COMING ATTRACTIONS: Carbon Nanocomputers | 181 | ||
| C2B EC | 182 | ||
| Managing Finances and Navigating Legal Issues in EC | 182 | ||
| BRIEF CASE: CrowdSpring—The Graphic Designers’ Marketplace | 183 | ||
| e-Banking | 183 | ||
| Securing Payments in the Digital World | 183 | ||
| WHO’S GOING MOBILE: Mobile Payments | 184 | ||
| Legal Issues in EC | 187 | ||
| INDUSTRY ANALYSIS: Retailing | 189 | ||
| Key Points Review | 190 | ||
| Key Terms | 191 | ||
| Review Questions | 191 | ||
| Self-Study Questions | 191 | ||
| Problems and Exercises | 192 | ||
| Application Exercises | 193 | ||
| Team Work Exercise | 194 | ||
| Answers to the Self-Study Questions | 194 | ||
| BITCOIN | 195 | ||
| ENABLING GLOBAL PAYMENTS AT PAYPAL | 196 | ||
| Chapter 5 Enhancing Organizational Communication and Collaboration Using Social Media | 198 | ||
| MANAGING IN THE DIGITAL WORLD: Facebook.com | 199 | ||
| The Need for Communication and Collaboration | 200 | ||
| Virtual Teams | 200 | ||
| Groupware | 201 | ||
| Videoconferencing | 203 | ||
| Intranets and Employee Portals | 203 | ||
| The Evolving Web | 205 | ||
| Evolving Web Capabilities | 206 | ||
| Evolving Social Interaction | 206 | ||
| The Evolving Workspace | 207 | ||
| Future Web Capabilities | 207 | ||
| BRIEF CASE: Crowdfunding | 208 | ||
| Enterprise 2.0 | 209 | ||
| Social Media and the Enterprise | 209 | ||
| Enhancing Communication Using Social Media | 209 | ||
| Enhancing Cooperation with Social Media | 211 | ||
| COMING ATTRACTIONS: Dissolvable Electronics | 212 | ||
| KEY PLAYERS: The “Other” Social Networking Giants | 215 | ||
| Enhancing Collaboration with Social Media | 215 | ||
| Enhancing Connection with Social Media | 220 | ||
| WHO’S GOING MOBILE: Going SoLoMo: Yelp | 218 | ||
| ETHICAL DILEMMA: Negative Impacts of Social Media Use | 222 | ||
| Managing the Enterprise 2.0 Strategy | 223 | ||
| Organizational Issues | 223 | ||
| WHEN THINGS GO WRONG: Social Media Meltdown | 224 | ||
| Pitfalls of Web 2.0 Marketing | 225 | ||
| INDUSTRY ANALYSIS: Online Travel | 227 | ||
| Key Points Review | 228 | ||
| Key Terms | 229 | ||
| Review Questions | 229 | ||
| Self-Study Questions | 230 | ||
| Problems and Exercises | 230 | ||
| Application Exercises | 231 | ||
| Team Work Exercise | 232 | ||
| Answers to the Self-Study Questions | 232 | ||
| THE VALUE OF SOCIAL MEDIA GIANTS | 233 | ||
| WIKIPEDIA: WHO IS EDITING? | 234 | ||
| Chapter 6 Enhancing Business Intelligence Using Information Systems | 236 | ||
| MANAGING IN THE DIGITAL WORLD: Gathering Intelligence Using Social Media | 237 | ||
| Business Intelligence | 238 | ||
| Why Organizations Need Business Intelligence | 238 | ||
| Databases: Providing Inputs into Business Intelligence Applications | 240 | ||
| WHEN THINGS GO WRONG: Twitter Fever—Where Good Conscience Meets Bad Intelligence | 241 | ||
| COMING ATTRACTIONS: Intelligence Through Drones | 245 | ||
| Business Intelligence Components | 249 | ||
| Information and Knowledge Discovery | 249 | ||
| Business Analytics to Support Decision Making | 254 | ||
| BRIEF CASE: Quality Assurance Through Call Recording | 255 | ||
| ETHICAL DILEMMA: Are You Being Tracked? | 261 | ||
| Information Visualization | 263 | ||
| KEY PLAYERS: SAS, MicroStrategy, and Other Business Intelligence Leaders | 267 | ||
| WHO’S GOING MOBILE: AroundMe | 268 | ||
| INDUSTRY ANALYSIS: Healthcare | 269 | ||
| Key Points Review | 270 | ||
| Key Terms | 271 | ||
| Review Questions | 271 | ||
| Self-Study Questions | 272 | ||
| Problems and Exercises | 272 | ||
| Application Exercises | 273 | ||
| Team Work Exercise | 274 | ||
| Answers to the Self-Study Questions | 274 | ||
| NSA: NATIONAL SURvEILLANCE AGENCY? | 275 | ||
| WEB ANALYTICS | 276 | ||
| Chapter 7 Enhancing Business Processes Using Enterprise Information Systems | 278 | ||
| MANAGING IN THE DIGITAL WORLD: Amazon.com | 279 | ||
| Core Business Processes and Organizational value Chains | 280 | ||
| Core Business Processes | 280 | ||
| Organizational Activities Along the Value Chain | 282 | ||
| BRIEF CASE: Crowdsourcing Cinema at Amazon Studios | 285 | ||
| Value Systems: Connecting Multiple Organizational Value Chains | 286 | ||
| Enterprise Systems | 287 | ||
| The Rise of Enterprise Systems | 287 | ||
| Supporting Business Processes | 288 | ||
| ETHICAL DILEMMA: Too Much Intelligence? RFID and Privacy | 289 | ||
| COMING ATTRACTIONS: Combating Counterfeits Using Liquid Crystal Lasers | 292 | ||
| Enterprise Resource Planning | 295 | ||
| Responding to Compliance and Regulatory Demands | 296 | ||
| Choosing an ERP System | 296 | ||
| KEY PLAYERS: The Titans of ERP | 297 | ||
| Enabling Business Processes Using ERP Core Components | 298 | ||
| ERP Installation | 301 | ||
| WHO’S GOING MOBILE: Big ERP Systems Embracing Small Mobile Devices | 301 | ||
| ERP Limitations | 302 | ||
| Achieving Enterprise System Success | 302 | ||
| Secure Executive Sponsorship | 302 | ||
| Get Help from Outside Experts | 303 | ||
| Thoroughly Train Users | 303 | ||
| WHEN THINGS GO WRONG: The Not-So-Beautiful ERP Implementation | 303 | ||
| Take a Multidisciplinary Approach to Implementations | 304 | ||
| Evolve the Implementation | 304 | ||
| INDUSTRY ANALYSIS: The Automobile Industry | 305 | ||
| Key Points Review | 305 | ||
| Key Terms | 306 | ||
| Review Questions | 306 | ||
| Self-Study Questions | 306 | ||
| Problems and Exercises | 307 | ||
| Application Exercises | 308 | ||
| Team Work Exercise | 308 | ||
| Answers to the Self-Study Questions | 308 | ||
| SOFTWARE AS A SERVICE: ERP BY THE HOUR | 309 | ||
| BIG PROJECT, BIG FAILURE | 310 | ||
| Chapter 8 Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship Management | 312 | ||
| MANAGING IN THE DIGITAL WORLD: Walmart | 313 | ||
| Supply Chain Management | 314 | ||
| What Is a Supply Chain? | 314 | ||
| Business-to-Business Electronic Commerce: Exchanging Data in Supply Networks | 314 | ||
| Managing Complex Supply Networks | 317 | ||
| Benefits of Effectively Managing Supply Chains | 317 | ||
| Optimizing the Supply Chain through Supply Chain Management | 319 | ||
| WHEN THINGS GO WRONG: Switching Switches: Failure at a Global Scale | 320 | ||
| Developing an SCM Strategy | 321 | ||
| BRIEF CASE: The Formula for Success: Demand Media | 322 | ||
| Supply Chain Planning | 322 | ||
| Supply Chain Execution | 323 | ||
| Supply Chain Visibility and Analytics | 326 | ||
| Customer Relationship Management | 326 | ||
| COMING ATTRACTIONS: Saving Lives Through 3D Bioprinting | 327 | ||
| KEY PLAYERS: Salesforce.com | 330 | ||
| Developing a CRM Strategy | 330 | ||
| Architecture of a CRM System | 331 | ||
| WHO’S GOING MOBILE: The Power of Mobile CRM | 334 | ||
| ETHICAL DILEMMA: CRM: Targeting or Exploiting? | 338 | ||
| Ethical Concerns with CRM | 338 | ||
| INDUSTRY ANALYSIS: Manufacturing | 339 | ||
| Key Points Review | 339 | ||
| Key Terms | 340 | ||
| Review Questions | 340 | ||
| Self-Study Questions | 340 | ||
| Problems and Exercises | 341 | ||
| Application Exercises | 342 | ||
| Team Work Exercise | 342 | ||
| Answers to the Self-Study Questions | 342 | ||
| SUPPLY CHAIN HAVOC | 343 | ||
| CRM 2.0 | 344 | ||
| Chapter 9 Developing and Acquiring Information Systems | 346 | ||
| MANAGING IN THE DIGITAL WORLD: Microsoft Is “Kinecting” Its Ecosystem | 347 | ||
| Making the Business Case | 348 | ||
| Business Case Objectives | 348 | ||
| The Productivity Paradox | 348 | ||
| Making a Successful Business Case | 350 | ||
| BRIEF CASE: Software Patent Wars | 352 | ||
| COMING ATTRACTIONS: IBM’s 5 in 5 | 354 | ||
| Presenting the Business Case | 356 | ||
| ETHICAL DILEMMA: Ethical App Development | 358 | ||
| The Systems Development Process | 358 | ||
| Custom Versus Off-the-Shelf Software | 358 | ||
| Open Source Software | 360 | ||
| Combining Custom, Open Source, and Off-the-Shelf Systems | 360 | ||
| IS Development in Action | 361 | ||
| The Role of Users in the Systems Development Process | 362 | ||
| Steps in the Systems Development Process | 362 | ||
| WHO’S GOING MOBILE: Creating Mobile Apps | 363 | ||
| Phase 1: Systems Planning and Selection | 363 | ||
| Phase 2: Systems Analysis | 364 | ||
| Phase 3: Systems Design | 365 | ||
| Phase 4: Systems Implementation and Operation | 367 | ||
| Repeating the SDLC: Systems Maintenance | 369 | ||
| KEY PLAYERS: Game Development Studios | 371 | ||
| Other Approaches to Designing and Building Systems | 372 | ||
| Acquiring Information Systems | 373 | ||
| WHEN THINGS GO WRONG: Conquering Computer Contagion | 373 | ||
| External Acquisition | 374 | ||
| Outsourcing Systems Development | 378 | ||
| INDUSTRY ANALYSIS: Broadcasting | 380 | ||
| Key Points Review | 380 | ||
| Key Terms | 381 | ||
| Review Questions | 381 | ||
| Self-Study Questions | 381 | ||
| Problems and Exercises | 382 | ||
| Application Exercises | 383 | ||
| Team Work Exercise | 384 | ||
| Answers to the Self-Study Questions | 384 | ||
| NEXT GENERATION IDENTIFICATION: FBI, ICE DATABASES EXPAND AND JOIN FORCES | 385 | ||
| THE EMERGENCE OF OPEN SOURCE SOFTWARE | 386 | ||
| Chapter 10 Securing Information Systems | 388 | ||
| MANAGING IN THE DIGITAL WORLD: Not So “Anonymous”—Activists, Hacktivists, or just Plain Criminals? | 389 | ||
| Computer Crime | 390 | ||
| Hacking and Cracking | 390 | ||
| Types of Computer Criminals and Crimes | 390 | ||
| ETHICAL DILEMMA: Industrial Espionage | 392 | ||
| Computer Viruses and Other Destructive Code | 394 | ||
| WHEN THINGS GO WRONG: The Bug That Almost Killed the Internet | 395 | ||
| Cyberharassment, Cyberstalking, and Cyberbullying | 401 | ||
| Software Piracy | 401 | ||
| Cybersquatting | 403 | ||
| Federal and State Laws | 403 | ||
| WHO’S GOING MOBILE: Mobile Security | 405 | ||
| Cyberwar and Cyberterrorism | 405 | ||
| Cyberwar | 405 | ||
| Cyberterrorism | 406 | ||
| BRIEF CASE: 3D Crime Scenes | 409 | ||
| Managing Information Systems Security | 409 | ||
| Assessing Risks | 411 | ||
| Developing a Security Strategy | 412 | ||
| Implementing Controls and Training | 415 | ||
| COMING ATTRACTIONS: Speeding Security Screening | 417 | ||
| KEY PLAYERS: White Knights of the Internet Age | 421 | ||
| Monitoring Security | 424 | ||
| The State of Systems Security Management | 427 | ||
| INDUSTRY ANALYSIS: Cybercops Track Cybercriminals | 427 | ||
| Key Points Review | 428 | ||
| Key Terms | 428 | ||
| Review Questions | 429 | ||
| Self-Study Questions | 429 | ||
| Problems and Exercises | 430 | ||
| Application Exercises | 432 | ||
| Team Work Exercise | 432 | ||
| Answers to the Self-Study Questions | 433 | ||
| STOPPING INSIDER THREATS: EDWARD SNOWDEN AND THE NSA | 434 | ||
| CHINA’S GREAT (FIRE) WALL | 435 | ||
| Technology Briefing: Foundations of Information Systems Infrastructure | 438 | ||
| Foundational Topics in IS Hardware | 439 | ||
| Input Technologies | 439 | ||
| Processing: Transforming Inputs into Outputs | 441 | ||
| Output Technologies | 445 | ||
| Foundational Topics in IS Software | 446 | ||
| System Software | 446 | ||
| Programming Languages and Development Environments | 447 | ||
| Open Source Software | 452 | ||
| Foundational Topics in Networking | 453 | ||
| Evolution of Computer Networking | 453 | ||
| Types of Networks | 455 | ||
| Packet Switching | 457 | ||
| Network Standards and Protocols | 458 | ||
| Network Technologies | 462 | ||
| The Internet | 468 | ||
| Foundational Topics in Database Management | 473 | ||
| Relational Database Design | 473 | ||
| Key Points Review | 478 | ||
| Key Terms | 479 | ||
| Review Questions | 480 | ||
| Self-Study Questions | 481 | ||
| Problems and Exercises | 482 | ||
| Answers to the Foundational Hardware Self-Study Questions | 484 | ||
| Answers to the Foundational Software Self-Study Questions | 484 | ||
| Answers to the Foundational Networking Self-Study Questions | 484 | ||
| Answers to the Foundational Database Self-Study Questions | 484 | ||
| Acronyms | 485 | ||
| Glossary | 489 | ||
| A | 489 | ||
| B | 489 | ||
| C | 490 | ||
| D | 493 | ||
| E | 494 | ||
| F | 495 | ||
| G | 495 | ||
| H | 496 | ||
| I | 496 | ||
| J | 497 | ||
| K | 498 | ||
| L | 498 | ||
| M | 498 | ||
| N | 499 | ||
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| Q | 501 | ||
| R | 501 | ||
| S | 502 | ||
| T | 504 | ||
| U | 505 | ||
| V | 505 | ||
| W | 506 | ||
| X | 506 | ||
| Z | 506 | ||
| Name Index | 507 | ||
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| Organization Index | 511 | ||
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| Subject Index | 515 | ||
| A | 515 | ||
| B | 515 | ||
| C | 516 | ||
| D | 517 | ||
| E | 518 | ||
| F | 519 | ||
| G | 519 | ||
| H | 520 | ||
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| X | 526 | ||
| Y | 526 | ||
| Z | 526 |