Additional Information
Book Details
Abstract
The Retailing Book is the definitive guide to retailing and retail management, providing a comprehensive strategic and operational approach to the subject. Drawing upon the knowledge and experience of leading retail academics and practioners, this text offers an overview of the main strategic functions within retailing and illustrates their operations through a series of "real-life" case studies. Essential for those studying retailing, retail management and retail marketing at undergraduate level, The Retailing Book offers broader coverage of the subject than any other retail texts.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| The Retailing Book | i | ||
| Contents | vii | ||
| Preface | xv | ||
| Introduction | xvii | ||
| List of contributors | xxi | ||
| Acknowledgements | xxvii | ||
| Publisher’s Acknowledgements | xxix | ||
| Part 1 The retail context | 1 | ||
| The retail context: An overview | 3 | ||
| Introduction | 3 | ||
| Culture and retail consumers | 5 | ||
| Retail locations and outlets | 11 | ||
| Shopkeepers and retail managers | 14 | ||
| Product sourcing and distribution | 17 | ||
| Business relationships | 19 | ||
| Merchandising and selling | 21 | ||
| The state of the retail world | 22 | ||
| Future retailing | 27 | ||
| Summary | 29 | ||
| The internationalisation of grocery retailing | 31 | ||
| Introduction | 31 | ||
| Retail internationalisation in theory: patterns and process | 32 | ||
| Retail internationalisation in practice: four case studies | 33 | ||
| Summary | 43 | ||
| Discussion questions | 44 | ||
| Commercial activities and the airport sector: Current issues and future threats | 45 | ||
| Introduction | 45 | ||
| Influences on the development of European airports | 45 | ||
| The creation of a single European market | 48 | ||
| Strategic responses to abolition | 49 | ||
| Summary | 51 | ||
| Discussion questions | 52 | ||
| Part 2 Strategic planning in retailing | 53 | ||
| Managing the strategic environment | 55 | ||
| Introduction | 55 | ||
| What is strategic management? | 56 | ||
| Strategic decision making in practice | 56 | ||
| A model for strategic management | 57 | ||
| Summary | 70 | ||
| Ethical standards in business | 71 | ||
| Introduction | 71 | ||
| From famine at Rhodes to modern retailing | 71 | ||
| Ethics in modern retailing | 72 | ||
| A stakeholder model | 73 | ||
| So how do we define ‘ethical retailing’? | 75 | ||
| Finally: a hypothetical case study | 76 | ||
| Discussion questions | 79 | ||
| Understanding finance | 80 | ||
| Introduction | 80 | ||
| Old friends | 80 | ||
| Raising equity capital | 81 | ||
| Growing the business | 82 | ||
| Debt finance | 83 | ||
| Discussion questions | 86 | ||
| Part 3 Retail development | 87 | ||
| The retail development process: An overview | 89 | ||
| Introduction | 89 | ||
| The retail development process | 90 | ||
| Land use planning | 92 | ||
| Types of retail development | 96 | ||
| The development process in relation to retailer requirements | 102 | ||
| Summary | 105 | ||
| The impact of retail planning on city centre development | 107 | ||
| Introduction | 107 | ||
| Background | 107 | ||
| The new liberalism | 108 | ||
| Post liberalism | 110 | ||
| The popularity and impact of the larger centres | 111 | ||
| The proposal | 113 | ||
| The task | 114 | ||
| Revitalising the town centre: The example of Achmore | 115 | ||
| Introduction | 115 | ||
| Background | 115 | ||
| Achmore: town and environment | 116 | ||
| Leadership within the town centre | 117 | ||
| Achmore TCM scheme: the first three years | 118 | ||
| TCM funding | 120 | ||
| TCM marketing | 120 | ||
| Summary | 122 | ||
| Discussion questions | 122 | ||
| Part 4 Retail marketing | 123 | ||
| Retail marketing | 125 | ||
| Introduction | 125 | ||
| Customers, objectives and exchanges | 127 | ||
| So what is marketing? | 129 | ||
| Marketing: concept to practice | 131 | ||
| Exchange and value | 132 | ||
| Business–customer exchange process | 134 | ||
| Summary | 142 | ||
| Using information to understand the customer | 143 | ||
| Introduction | 143 | ||
| Background | 143 | ||
| Current business | 144 | ||
| Potential business acquisition | 147 | ||
| Comparison of characteristics/factors influencing the acquisition | 148 | ||
| Discussion questions | 154 | ||
| Fast Retailing: We won’t tell you what to wear | 155 | ||
| Introduction | 155 | ||
| Background | 155 | ||
| Supply chain management and customer responsiveness | 156 | ||
| An enviable dilemma | 159 | ||
| Uniqlo: areas for expansion | 161 | ||
| Summary | 165 | ||
| Discussion questions | 165 | ||
| Part 5 Human resource management | 167 | ||
| Human resource management issues in retailing | 169 | ||
| Introduction | 169 | ||
| Composition of retail employment | 171 | ||
| Gender distribution | 171 | ||
| Age distribution | 173 | ||
| Ethnic minority employment | 174 | ||
| Characteristics related to the composition of the labour market | 175 | ||
| Issues affecting employment change in retailing | 180 | ||
| Prospects for retail employment | 184 | ||
| Summary | 185 | ||
| Labour turnover in the retail industry | 187 | ||
| Introduction | 187 | ||
| Background | 187 | ||
| Ashley’s labour turnover | 188 | ||
| Research at Ashley’s | 193 | ||
| Analysis of results | 195 | ||
| Discussion questions | 200 | ||
| Superquinn: The specialists in fresh foods | 201 | ||
| Introduction | 201 | ||
| Market background | 201 | ||
| The company | 202 | ||
| The Boomerang Principle | 206 | ||
| Summary | 207 | ||
| Task | 208 | ||
| Part 6 Buying and merchandising | 209 | ||
| Retail buying and merchandising | 211 | ||
| Introduction | 211 | ||
| The challenge: managing product life cycles | 212 | ||
| The buying and merchandising function | 216 | ||
| The merchandise management process | 217 | ||
| Sourcing and supplier relationships | 221 | ||
| Product selection and development | 224 | ||
| Supplier analysis | 225 | ||
| Summary | 226 | ||
| Buying and merchandising in the retail fashion industry | 228 | ||
| Introduction | 228 | ||
| Background | 228 | ||
| The history of Next | 229 | ||
| Store profile | 230 | ||
| Next Directory | 230 | ||
| Buying and merchandising | 231 | ||
| The product cycle | 231 | ||
| Summary | 237 | ||
| Discussion questions | 238 | ||
| Relationships in a complex supply chain: The growing, exporting, importing and retailing of fresh vegetables | 239 | ||
| Introduction | 239 | ||
| The UK grocery retail market | 239 | ||
| The UK grocery consumer | 239 | ||
| The fresh fruit and vegetables sector | 240 | ||
| The supply chain from farm to retailer | 242 | ||
| Relationships in the supply chain | 244 | ||
| Summary | 246 | ||
| Discussion questions | 246 | ||
| Part 7 Retail logistics | 249 | ||
| Retail logistics | 251 | ||
| Introduction | 251 | ||
| The logistics task | 253 | ||
| Retail logistics transformation | 257 | ||
| New approaches in retail logistics | 261 | ||
| Future issues for retail logistics | 267 | ||
| Summary | 271 | ||
| Online shopping: The logistics issues | 273 | ||
| Introduction | 273 | ||
| The market | 273 | ||
| The grocery sector | 274 | ||
| E-fulfilment in the grocery sector | 277 | ||
| Outsourcing of home delivery operations | 283 | ||
| Summary | 284 | ||
| Discussion questions | 285 | ||
| Internationalising through strategic alliances: The Swedish food retailer ICA | 286 | ||
| Introduction | 286 | ||
| Background | 286 | ||
| The Swedish food industry | 287 | ||
| Removing protectionism | 288 | ||
| Building relationships in the new environment | 289 | ||
| ICA involvement in AMS | 290 | ||
| Discussion questions | 293 | ||
| Part 8 Retail futures | 295 | ||
| Retailing and the millennium | 297 | ||
| Introduction | 297 | ||
| Problems of prediction | 297 | ||
| The influence of the external environment | 299 | ||
| A vision of the future | 301 | ||
| Understanding the past through theories of retail change | 303 | ||
| The future | 306 | ||
| Future scenarios | 307 | ||
| Summary | 308 | ||
| E-commerce and the future of retail delivery | 311 | ||
| Introduction | 311 | ||
| The challenge | 311 | ||
| The scale and nature of e-commerce | 313 | ||
| Evidence from practitioners | 315 | ||
| The Tesco experience | 318 | ||
| Prospects for retail delivery | 318 | ||
| Hamilton’s positioning | 320 | ||
| Discussion questions | 322 | ||
| The future of transaction systems | 323 | ||
| Introduction | 323 | ||
| Towards a cashless society | 323 | ||
| Cash | 324 | ||
| Paper cheques | 325 | ||
| Debit cards | 325 | ||
| Credit cards | 327 | ||
| Charge cards | 328 | ||
| Store cards | 328 | ||
| Retailers’ responses | 329 | ||
| The smart card | 330 | ||
| Discussion questions | 331 | ||
| Answers to self-assessment questions | 332 | ||
| References | 339 | ||
| Glossary | 354 | ||
| Index | 360 |