Additional Information
Book Details
Abstract
For courses in MIS.
Help your students master the most important business course they'll take
Technology is rapidly changing the way organizations do business–and knowledge of MIS is critical to keeping up. Comprehensive and up-to-date, Using MIS shows students how organizations use information systems to solve business problems every day. The 10th Edition now includes new content on using virtual reality and artificial intelligence, along with 11 new Career Guides, five new Ethics Guides, and five new Security Guides.
Pearson MyLabTM MIS not included. Students, if MyLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyLab should only be purchased when required by an instructor. Instructors, contact your Pearson rep for more information.
Pearson MyLabTM MIS is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Title Page | 7 | ||
| Copyright Page | 8 | ||
| Brief Contents | 9 | ||
| Contents | 10 | ||
| Preface | 22 | ||
| Acknowledgments | 30 | ||
| About the Authors | 34 | ||
| Part 1: Why MIS? | 35 | ||
| 1: The Importance of MIS | 37 | ||
| Q1-1. Why Is Introduction to MIS the Most Important Class in the Business School? | 39 | ||
| The Digital Revolution | 39 | ||
| Evolving Capabilities | 40 | ||
| Moore’s Law | 40 | ||
| Metcalfe’s Law | 41 | ||
| Other Forces Pushing Digital Change | 42 | ||
| This Is the Most Important Class in the School of Business | 43 | ||
| Q1-2. How Will MIS Affect Me? | 43 | ||
| How Can I Attain Job Security? | 43 | ||
| How Can Intro to MIS Help You Learn Nonroutine Skills? | 44 | ||
| What Is the Bottom Line? | 48 | ||
| Q1-3. What Is MIS? | 48 | ||
| Components of an Information System | 48 | ||
| Management and Use of Information Systems | 49 | ||
| Achieving Strategies | 50 | ||
| Q1-4. How Can You Use the Five-Component Model? | 50 | ||
| The Most Important Component—You | 51 | ||
| All Components Must Work | 51 | ||
| High-Tech Versus Low-Tech Information Systems | 51 | ||
| So What? A Is for Alphabet | 52 | ||
| Understanding the Scope of New Information Systems | 53 | ||
| Components Ordered by Difficulty and Disruption | 53 | ||
| Q1-5. What Is Information? | 53 | ||
| Definitions Vary | 54 | ||
| Where Is Information? | 54 | ||
| Q1-6. What Are Necessary Data Characteristics? | 55 | ||
| Accurate | 55 | ||
| Timely | 55 | ||
| Relevant | 56 | ||
| Just Barely Sufficient | 56 | ||
| Worth Its Cost | 56 | ||
| Q1-7. 2027? | 56 | ||
| Ethics Guide: Ethics and Professional Responsibility | 57 | ||
| Security Guide: Passwords and Password Etiquette | 60 | ||
| Career Guide: Five-Component Careers | 62 | ||
| Case Study 1: Tesco | 67 | ||
| 2: Collaboration Information Systems | 71 | ||
| Q2-1. What Are the Two Key Characteristics Collaboration? | 73 | ||
| Importance of Constructive Criticism | 74 | ||
| Guidelines for Giving and Receiving Constructive Criticism | 74 | ||
| Warning! | 75 | ||
| Q2-2. What Are Three Criteria for Successful Collaboration? | 76 | ||
| Successful Outcome | 76 | ||
| Growth in Team Capability | 77 | ||
| Meaningful and Satisfying Experience | 77 | ||
| Q2-3. What Are the Four Primary Purposes of Collaboration? | 77 | ||
| Becoming Informed | 78 | ||
| Making Decisions | 78 | ||
| Solving Problems | 80 | ||
| Managing Projects | 80 | ||
| Q2-4. What Are the Requirements for a Collaboration Information System? | 82 | ||
| The Five Components of an IS for Collaboration | 82 | ||
| Primary Functions: Communication and Content Sharing | 83 | ||
| Q2-5. How Can You Use Collaboration Tools to Improve Team Communication? | 83 | ||
| Q2-6. How Can You Use Collaboration Tools to Manage Shared Content? | 87 | ||
| Shared Content with No Control | 89 | ||
| Shared Content with Version Management on Google Drive | 89 | ||
| Shared Content with Version Control | 92 | ||
| Ethics Guide: Big Brother Wearables | 94 | ||
| Q2-7. How Can You Use Collaboration Tools to Manage Tasks? | 96 | ||
| Sharing a Task List on Google Drive | 96 | ||
| Sharing a Task List Using Microsoft SharePoint | 96 | ||
| So What? Augmented Collaboration | 97 | ||
| Q2-8. Which Collaboration IS Is Right for Your Team? | 99 | ||
| Three Sets of Collaboration Tools | 100 | ||
| Choosing the Set for Your Team | 101 | ||
| Don’t Forget Procedures and People! | 102 | ||
| Q2-9. 2027? | 103 | ||
| Security Guide: Evolving Security | 104 | ||
| Career Guide: Software Product Manager | 106 | ||
| Case Study 2: Eating Our Own Dog Food | 109 | ||
| 3: Strategy and Information Systems | 115 | ||
| Q3-1. How Does Organizational Strategy Determine Information Systems Structure? | 117 | ||
| Q3-2. What Five Forces Determine Industry Structure? | 118 | ||
| Q3-3. How Does Analysis of Industry Structure Determine Competitive Strategy? | 119 | ||
| Ethics Guide: The Lure of Love Bots | 120 | ||
| Q3-4. How Does Competitive Strategy Determine Value Chain Structure? | 122 | ||
| Primary Activities in the Value Chain | 122 | ||
| Support Activities in the Value Chain | 123 | ||
| Value Chain Linkages | 123 | ||
| Q3-5. How Do Business Processes Generate Value? | 124 | ||
| Q3-6. How Does Competitive Strategy Determine Business Processes and the Structure of Information Systems? | 126 | ||
| Q3-7. How Do Information Systems Provide Competitive Advantages? | 127 | ||
| Competitive Advantage via Products | 127 | ||
| So What? The Autonomous Race | 128 | ||
| Competitive Advantage via Business Processes | 129 | ||
| How Does an Actual Company Use IS to Create Competitive Advantages? | 130 | ||
| How Does This System Create a Competitive Advantage? | 131 | ||
| Q3-8. 2027? | 133 | ||
| Security Guide: Hacking Smart Things | 134 | ||
| Career Guide: Director of Architecture | 137 | ||
| Case Study 3: The Amazon of Innovation | 140 | ||
| Part 2: Information Technology | 145 | ||
| 4: Hardware, Software, and Mobile Systems | 147 | ||
| Q4-1. What Do Business Professionals Need to Know About Computer Hardware? | 149 | ||
| Hardware Components | 149 | ||
| Types of Hardware | 150 | ||
| Computer Data | 151 | ||
| Q4-2. How Can New Hardware Affect Competitive Strategies? | 153 | ||
| Internet of Things | 153 | ||
| Digital Reality Devices | 155 | ||
| Self-driving Cars | 156 | ||
| 3D Printing | 159 | ||
| Q4-3. What Do Business Professionals Need to Know About Software? | 160 | ||
| What Are the Major Operating Systems? | 161 | ||
| Virtualization | 163 | ||
| Own Versus License | 165 | ||
| What Types of Applications Exist, and How Do Organizations Obtain Them? | 165 | ||
| What Is Firmware? | 166 | ||
| Q4-4. Is Open Source Software a Viable Alternative? | 167 | ||
| Why Do Programmers Volunteer Their Services? | 167 | ||
| So What? New from CES 2016 | 168 | ||
| How Does Open Source Work? | 169 | ||
| So, Is Open Source Viable? | 170 | ||
| Q4-5. What Are the Differences Between Native and Web Applications? | 170 | ||
| Developing Native Applications | 170 | ||
| Developing Web Applications | 171 | ||
| Which Is Better? | 173 | ||
| Q4-6. Why Are Mobile Systems Increasingly Important? | 173 | ||
| Hardware | 174 | ||
| Software | 175 | ||
| Data | 175 | ||
| Ethics Guide: Free Apps For Data | 176 | ||
| Procedures | 178 | ||
| People | 178 | ||
| Q4-7. What Are the Challenges of Personal Mobile Devices at Work? | 179 | ||
| Advantages and Disadvantages of Employee Use of Mobile Systems at Work | 179 | ||
| Survey of Organizational BYOD Policy | 180 | ||
| Q4-8. 2027? | 181 | ||
| Security Guide: Poisoned App-les | 182 | ||
| Career Guide: Technical Account Manager | 184 | ||
| Case Study 4: PSA: Cruising with Information Systems | 189 | ||
| 5: Database Processing | 193 | ||
| Q5-1. What Is the Purpose of a Database? | 195 | ||
| Q5-2. What Is a Database? | 197 | ||
| Relationships Among Rows | 198 | ||
| Metadata | 199 | ||
| Ethics Guide: Querying Inequality? | 200 | ||
| Q5-3. What Is a Database Management System (DBMS)? | 202 | ||
| Creating the Database and Its Structures | 202 | ||
| Processing the Database | 203 | ||
| Administering the Database | 203 | ||
| So What? Slick Analytics | 204 | ||
| Q5-4. How Do Database Applications Make Databases More Useful? | 206 | ||
| Traditional Forms, Queries, Reports, and Applications | 206 | ||
| Browser Forms, Reports, Queries, and Applications | 208 | ||
| Multi-user Processing | 209 | ||
| Q5-5. How Are Data Models Used for Database Development? | 210 | ||
| What Is the Entity-Relationship Data Model? | 211 | ||
| Q5-6. How Is a Data Model Transformed into a Database Design? | 214 | ||
| Normalization | 215 | ||
| Representing Relationships | 216 | ||
| Users’ Role in the Development of Databases | 218 | ||
| Q5-7. How Can Falcon Security Benefit from a Database System? | 220 | ||
| Q5-8. 2027? | 221 | ||
| Security Guide: Big Data . . . Losses | 222 | ||
| Career Guide: Database Engineer | 224 | ||
| Case Study 5: Searching for Classic and Vintage Car Parts . . . | 228 | ||
| 6: The Cloud | 235 | ||
| Q6-1. Why Are Organizations Moving to the Cloud? | 237 | ||
| Cloud Computing | 238 | ||
| Why Do Organizations Prefer the Cloud? | 239 | ||
| When Does the Cloud Not Make Sense? | 240 | ||
| Q6-2. How Do Organizations Use the Cloud? | 241 | ||
| Resource Elasticity | 241 | ||
| Pooling Resources | 242 | ||
| Over the Internet | 243 | ||
| Cloud Services from Cloud Vendors | 243 | ||
| Content Delivery Networks | 246 | ||
| Using Web Services Internally | 247 | ||
| Q6-3. What Network Technology Supports the Cloud? | 248 | ||
| What Are the Components of a LAN? | 249 | ||
| Ethics Guide: Cloudy Profit? | 250 | ||
| Connecting Your LAN to the Internet | 252 | ||
| Q6-4. How Does the Internet Work? | 254 | ||
| The Internet and the U.S. Postal System | 254 | ||
| Step 1: Assemble Package (Packets) | 255 | ||
| Step 2: Put Name on Package (Domain Names) | 255 | ||
| Step 3: Look Up Address (IP Address) | 255 | ||
| Step 4: Put Address on Package (IP Address on Packet) | 256 | ||
| Step 5: Put Registered Mail Sticker on Package (TCP) | 256 | ||
| Step 6: Ship Package (Packets Transported by Carriers) | 257 | ||
| Q6-5. How Do Web Servers Support the Cloud? | 258 | ||
| Three-Tier Architecture | 259 | ||
| Watch the Three Tiers in Action! | 259 | ||
| Service-Oriented Architecture (SOA) | 260 | ||
| A SOA Analogy | 260 | ||
| SOA for Three-Tier Architecture | 262 | ||
| Internet Protocols | 263 | ||
| TCP/IP Protocol Architecture | 263 | ||
| Q6-6. How Can Falcon Security Use the Cloud? | 265 | ||
| SaaS Services at Falcon Security | 265 | ||
| PaaS Services at Falcon Security | 266 | ||
| IaaS Services at Falcon Security | 266 | ||
| Q6-7. How Can Organizations Use Cloud Services Securely? | 266 | ||
| Virtual Private Networks (VPNs) | 267 | ||
| Using a Private Cloud | 267 | ||
| Using a Virtual Private Cloud | 269 | ||
| So What? Quantum Learning | 270 | ||
| Q6-8. 2027? | 271 | ||
| Security Guide: From Anthem to Anathema | 272 | ||
| Career Guide: Senior Network Manager | 275 | ||
| Case Study 6: Cloud Solutions and Infrastructure That Safely Test for Consumer Risk and Financial Stability | 279 | ||
| Part 3: Using IS for Competitive Advantage | 283 | ||
| 7: Processes, Organizations, and Information Systems | 285 | ||
| Q7-1. What Are the Basic Types of Processes? | 287 | ||
| How Do Structured Processes Differ from Dynamic Processes? | 288 | ||
| How Do Processes Vary by Organizational Scope? | 289 | ||
| Q7-2. How Can Information Systems Improve Process Quality? | 291 | ||
| How Can Processes Be Improved? | 292 | ||
| How Can Information Systems Improve Process Quality? | 292 | ||
| Q7-3. How Do Information Systems Eliminate the Problems of Information Silos? | 293 | ||
| What Are the Problems of Information Silos? | 294 | ||
| How Do Organizations Solve the Problems of Information Silos? | 295 | ||
| An Enterprise System for Patient Discharge | 296 | ||
| Q7-4. How Do CRM, ERP, and EAI Support Enterprise Processes? | 296 | ||
| The Need for Business Process Engineering | 297 | ||
| Emergence of Enterprise Application Solutions | 297 | ||
| Customer Relationship Management (CRM) | 298 | ||
| Enterprise Resource Planning (ERP) | 299 | ||
| So What? Workflow Problems | 300 | ||
| Ethics Guide: Paid Deletion | 302 | ||
| Enterprise Application Integration (EAI) | 304 | ||
| Q7-5. What Are the Elements of an ERP System? | 306 | ||
| Hardware | 306 | ||
| ERP Application Programs | 307 | ||
| ERP Databases | 307 | ||
| Business Process Procedures | 307 | ||
| Training and Consulting | 308 | ||
| Industry-Specific Solutions | 309 | ||
| Which Companies Are the Major ERP Vendors? | 310 | ||
| Q7-6. What Are the Challenges of Implementing and Upgrading Enterprise Information Systems? | 310 | ||
| Collaborative Management | 310 | ||
| Requirements Gaps | 310 | ||
| Transition Problems | 311 | ||
| Employee Resistance | 311 | ||
| New Technology | 311 | ||
| Q7-7. How Do Inter-enterprise IS Solve the Problems of Enterprise Silos? | 312 | ||
| Q7-8. 2027? | 313 | ||
| Security Guide: It’s Not Me . . . It’s You | 314 | ||
| Career Guide: IT Technical Manager | 316 | ||
| Case Study 7: A Tale of Two Interorganizational IS | 322 | ||
| 8: Social Media Information Systems | 327 | ||
| Q8-1. What Is a Social Media Information System (SMIS)? | 329 | ||
| Three SMIS Roles | 329 | ||
| SMIS Components | 332 | ||
| Q8-2. How Do SMIS Advance Organizational Strategy? | 334 | ||
| Social Media and the Sales and Marketing Activity | 334 | ||
| Social Media and Customer Service | 335 | ||
| Social Media and Inbound and Outbound Logistics | 336 | ||
| Social Media and Manufacturing and Operations | 336 | ||
| Social Media and Human Resources | 337 | ||
| Q8-3. How Do SMIS Increase Social Capital? | 337 | ||
| What Is the Value of Social Capital? | 338 | ||
| How Do Social Networks Add Value to Businesses? | 338 | ||
| Using Social Networking to Increase the Number of Relationships | 339 | ||
| So What? Enhanced Golf Fan | 340 | ||
| Using Social Networks to Increase the Strength of Relationships | 341 | ||
| Using Social Networks to Connect to Those with More Resources | 342 | ||
| Q8-4. How Do (Some) Companies Earn Revenue from Social Media? | 343 | ||
| You Are the Product | 343 | ||
| Revenue Models for Social Media | 343 | ||
| Does Mobility Reduce Online Ad Revenue? | 344 | ||
| Ethics Guide: Synthetic Friends | 346 | ||
| Q8-5. How Do Organizations Develop an Effective SMIS? | 347 | ||
| Step 1: Define Your Goals | 348 | ||
| Step 2: Identify Success Metrics | 348 | ||
| Step 3: Identify the Target Audience | 349 | ||
| Step 4: Define Your Value | 349 | ||
| Step 5: Make Personal Connections | 350 | ||
| Step 6: Gather and Analyze Data | 350 | ||
| Q8-6. What Is an Enterprise Social Network (ESN)? | 351 | ||
| Enterprise 2.0 | 351 | ||
| Changing Communication | 352 | ||
| Deploying Successful Enterprise Social Networks | 352 | ||
| Q8-7. How Can Organizations Address SMIS Security Concerns? | 353 | ||
| Managing the Risk of Employee Communication | 353 | ||
| Managing the Risk of Inappropriate Content | 354 | ||
| Q8-8. 2027? | 356 | ||
| Security Guide: Digital is Forever | 359 | ||
| Career Guide: International Content Director | 361 | ||
| Case Study 8: Sedona Social | 364 | ||
| 9: Business Intelligence Systems | 369 | ||
| Q9-1. How Do Organizations Use Business Intelligence (BI) Systems? | 372 | ||
| How Do Organizations Use BI? | 373 | ||
| What Are Typical BI Applications? | 373 | ||
| Q9-2. What Are the Three Primary Activities in the BI Process? | 375 | ||
| Using Business Intelligence to Find Candidate Parts | 375 | ||
| Q9-3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data? | 380 | ||
| Problems with Operational Data | 382 | ||
| Data Warehouses Versus Data Marts | 383 | ||
| Ethics Guide: MIS-diagnosis | 384 | ||
| Q9-4. How Do Organizations Use Reporting Applications? | 386 | ||
| Basic Reporting Operations | 386 | ||
| RFM Analysis | 386 | ||
| Online Analytical Processing (OLAP) | 387 | ||
| Q9-5. How Do Organizations Use Data Mining Applications? | 389 | ||
| Intelligent Machines | 390 | ||
| Unsupervised Data Mining | 391 | ||
| Supervised Data Mining | 391 | ||
| Market-Basket Analysis | 392 | ||
| Decision Trees | 393 | ||
| Q9-6. How Do Organizations Use Big Data Applications? | 395 | ||
| MapReduce | 395 | ||
| So What? BI for Securities Trading? | 396 | ||
| Hadoop | 397 | ||
| Q9-7. What Is the Role of Knowledge Management Systems? | 398 | ||
| What Are Expert Systems? | 398 | ||
| What Are Content Management Systems? | 400 | ||
| What Are the Challenges of Content Management? | 400 | ||
| What Are Content Management Application Alternatives? | 401 | ||
| How Do Hyper-Social Organizations Manage Knowledge? | 401 | ||
| Hyper-Social KM Alternative Media | 402 | ||
| Resistance to Knowledge Sharing | 402 | ||
| Q9-8. What Are the Alternatives for Publishing BI? | 403 | ||
| Characteristics of BI Publishing Alternatives | 403 | ||
| What Are the Two Functions of a BI Server? | 404 | ||
| Q9-9. 2027? | 405 | ||
| Security Guide: Semantic Security | 406 | ||
| Career Guide: Manager, Data and Analytics | 408 | ||
| Case Study 9: Hadoop the Cookie Cutter | 412 | ||
| Part 4: Information Systems Management | 415 | ||
| 10: Information Systems Security | 417 | ||
| Q10-1. What Is the Goal of Information Systems Security? | 420 | ||
| The IS Security Threat/Loss Scenario | 420 | ||
| What Are the Sources of Threats? | 421 | ||
| What Types of Security Loss Exist? | 422 | ||
| Goal of Information Systems Security | 424 | ||
| Q10-2. How Big Is the Computer Security Problem? | 424 | ||
| Q10-3. How Should You Respond to Security Threats? | 426 | ||
| Q10-4. How Should Organizations Respond to Security Threats? | 428 | ||
| So What? New from Black Hat 2015 | 429 | ||
| Q10-5. How Can Technical Safeguards Protect Against Security Threats? | 430 | ||
| Identification and Authentication | 430 | ||
| Single Sign-on for Multiple Systems | 431 | ||
| Encryption | 431 | ||
| Ethics Guide: Securing Privacy | 432 | ||
| Firewalls | 435 | ||
| Malware Protection | 436 | ||
| Design for Secure Applications | 437 | ||
| Q10-6. How Can Data Safeguards Protect Against Security Threats? | 438 | ||
| Q10-7. How Can Human Safeguards Protect Against Security Threats? | 439 | ||
| Human Safeguards for Employees | 439 | ||
| Human Safeguards for Nonemployee Personnel | 441 | ||
| Account Administration | 441 | ||
| Systems Procedures | 443 | ||
| Security Monitoring | 443 | ||
| Q10-8. How Should Organizations Respond to Security Incidents? | 444 | ||
| Q10-9. 2027? | 445 | ||
| Security Guide: Exhaustive Cheating | 446 | ||
| Career Guide: Senior Consultant | 448 | ||
| Case Study 10: Hitting the Target | 452 | ||
| 11: Information Systems Management | 457 | ||
| Q11-1. What Are the Functions and Organization of the IS Department? | 459 | ||
| How Is the IS Department Organized? | 460 | ||
| Security Officers | 461 | ||
| What IS-Related Job Positions Exist? | 461 | ||
| Q11-2. How Do Organizations Plan the Use of IS? | 463 | ||
| Align Information Systems with Organizational Strategy | 463 | ||
| So What? Managing the IS Department | 464 | ||
| Communicate IS Issues to the Executive Group | 465 | ||
| Develop Priorities and Enforce Them Within the IS Department | 465 | ||
| Sponsor the Steering Committee | 465 | ||
| Q11-3. What Are the Advantages and Disadvantages of Outsourcing? | 465 | ||
| Ethics Guide: Training Your Replacement | 466 | ||
| Outsourcing Information Systems | 467 | ||
| International Outsourcing | 469 | ||
| What Are the Outsourcing Alternatives? | 470 | ||
| What Are the Risks of Outsourcing? | 471 | ||
| Q11-4. What Are Your User Rights and Responsibilities? | 473 | ||
| Your User Rights | 473 | ||
| Your User Responsibilities | 474 | ||
| Q11-5. 2027? | 475 | ||
| Security Guide: Watching the Watchers | 476 | ||
| Career Guide: Senior Data Analyst | 478 | ||
| Case Study 11: Automating Labor | 481 | ||
| 12: Information Systems Development | 485 | ||
| Q12-1. How Are Business Processes, IS, and Applications Developed? | 487 | ||
| How Do Business Processes, Information Systems, and Applications Differ and Relate? | 488 | ||
| Which Development Processes Are Used for Which? | 489 | ||
| Q12-2. How Do Organizations Use Business Process Management (BPM)? | 491 | ||
| Why Do Processes Need Management? | 491 | ||
| What Are BPM Activities? | 492 | ||
| Q12-3. How Is Business Process Modeling Notation (BPMN) Used to Model Processes? | 494 | ||
| Need for Standard for Business Processing Notation | 494 | ||
| Documenting the As-Is Business Order Process | 494 | ||
| Q12-4. What Are the Phases in the Systems Development Life Cycle (SDLC)? | 497 | ||
| Define the System | 499 | ||
| Ethics Guide: Estimation Ethics | 500 | ||
| Determine Requirements | 502 | ||
| Design System Components | 504 | ||
| System Implementation | 505 | ||
| Maintain System | 506 | ||
| Q12-5. What Are the Keys for Successful SDLC Projects? | 507 | ||
| Create a Work Breakdown Structure | 507 | ||
| Estimate Time and Costs | 508 | ||
| Create a Project Plan | 509 | ||
| Adjust Plan via Trade-offs | 510 | ||
| Manage Development Challenges | 512 | ||
| Q12-6. How Can Scrum Overcome the Problems of the SDLC? | 513 | ||
| So What? Banking on IoT | 514 | ||
| What Are the Principles of Agile Development Methodologies? | 515 | ||
| What Is the Scrum Process? | 516 | ||
| How Do Requirements Drive the Scrum Process? | 518 | ||
| Q12-7. 2027? | 520 | ||
| Fetch! | 520 | ||
| User-Driven Systems | 521 | ||
| Industry Will Push Change | 521 | ||
| Security Guide: Psst. There’s another Way, You Know… | 522 | ||
| Career Guide: Developing Your Personal Brand | 524 | ||
| Case Study 12: When Will We Learn? | 529 | ||
| The International Dimension | 532 | ||
| Application Exercises | 553 | ||
| Glossary | 572 | ||
| Index | 589 | ||
| Back Cover | Back Cover |