BOOK
BTEC Level 2 Technical Certificate Business Administration Learner Handbook with ActiveBook
Bethan Bithell | Elaine Jackson | Vaughan Downes | Kath Greyner
(2017)
Additional Information
Book Details
Abstract
Packed with practical activities and planning support to help you deliver these exciting new qualifications.
- A complete unit-by-unit course companion for learners.
- Helps prepare learners for specific job roles.
- Includes ‘Hands on’ and ‘Ready for Work?’ features to develop practical skills.
- Assessment practice activities and dedicated ‘Getting Ready for Assessment’ sections support preparation for assignments, tasks and external tests.
- Your Learner Handbook also includes an ActiveBook (a digital version of the Learner Handbook) - ideal for revision and reforcement of key skills.
- The ActiveBook is available to buy separately and a range of institutional site licences are also available.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Front Cover | Front Cover | ||
| Contents | iii | ||
| How to use this book | iv | ||
| Chapter 1: Understanding Administrative Services | 2 | ||
| A: The different administrative roles and services | 4 | ||
| A1: Providing administrative support for meetings | 4 | ||
| A2: Using different types of office equipment | 7 | ||
| A3: Using different types of mail services | 13 | ||
| A4: Arranging business travel | 15 | ||
| A5: Storing business documents | 17 | ||
| B: How working relationships contribute to an effective business | 20 | ||
| B1: Communication | 20 | ||
| B2: Teamwork | 24 | ||
| C: The legal framework in which your business operates | 28 | ||
| C1: Use and storage of information | 28 | ||
| C2: Employers’ and employees’ responsibilities under health and safety legislation | 29 | ||
| C3: Consumer rights | 34 | ||
| C4: Equality and employment | 36 | ||
| D: The structure in which the organisation operates | 38 | ||
| D1: Ownership | 38 | ||
| D2: Size | 40 | ||
| D3: Structure | 40 | ||
| Work Focus | 45 | ||
| Hands On | 45 | ||
| Ready for work? | 45 | ||
| Getting ready for assessment | 46 | ||
| About the test | 46 | ||
| Sample questions and answers | 47 | ||
| Answers | 51 | ||
| Chapter 2: Providing Administrative Services | 52 | ||
| A: Carry out routine administrative activities to meet requirements | 54 | ||
| A1: Types of administrative activities | 54 | ||
| A2: Managing time and workload | 66 | ||
| A3: Completing administrative activities to meet requirements | 68 | ||
| B: Use office equipment safely and in line with procedures | 71 | ||
| B1: Types of office equipment | 71 | ||
| B2: Using office equipment | 74 | ||
| C: Demonstrate professional behaviours and effective communication in the work environment | 77 | ||
| C1: Professional behaviours | 77 | ||
| C2: Communicating effectively in different work situations | 81 | ||
| Work Focus | 86 | ||
| Hands On | 86 | ||
| Ready for work? | 87 | ||
| Chapter 3: Using Business Technology to Process and Communicate Information | 88 | ||
| A: Process business information accurately using data management software | 90 | ||
| A1: Types of business technology | 90 | ||
| A2: How business technology systems support organisations | 96 | ||
| A3: Using data management software to process information | 100 | ||
| B: Produce fit-for-purpose business documents using applications software | 105 | ||
| B1: Types of business documents and their uses | 105 | ||
| B2: Planning and producing business documents using applications software | 105 | ||
| B3: Checking fitness-for-purpose of business documents | 111 | ||
| B4: Storing business documents following organisational requirements | 112 | ||
| C: Use web-based technology to communicate and share information | 116 | ||
| C1: Using different types of web-based technology | 116 | ||
| C2: Creating, communicating and sharing business information using web-based technology | 123 | ||
| Work Focus | 126 | ||
| Hands On | 126 | ||
| Ready for work? | 127 | ||
| Chapter 4: Planning, Organising and Supporting Business Events | 128 | ||
| A: Plan and prepare for a business event according to a given brief | 130 | ||
| A1: Agreeing an event brief | 130 | ||
| A2: Planning for an event | 133 | ||
| A3: Making preparations for an event in line with agreed brief | 137 | ||
| A4: Processing and communicating information required before and during the event | 147 | ||
| B: Provide administrative support to a business event in accordance with business needs | 151 | ||
| B1: Welcoming and registering event participants | 151 | ||
| B2: Responding to queries, issues, problems and complaints | 160 | ||
| B3: Taking and distributing minutes | 161 | ||
| C: Carry out follow-up activities after a business event | 164 | ||
| C1: Follow-up activities to an event | 164 | ||
| Work Focus | 173 | ||
| Hands On | 173 | ||
| Ready for work? | 174 | ||
| Glossary | 175 | ||
| Index | 178 | ||
| Back Cover | Back Cover |