Additional Information
Book Details
Abstract
For undergraduate and graduate courses in Logistics
A dynamic foundation to the global study of contemporary logistics
A market-leading text, Contemporary Logistics explores modern logistics from a managerial perspective. These are characterized by geopolitical tensions in parts of the world, steadily increasing trade, supply chain vulnerabilities caused by severe natural disasters, and an unabated pace of technological advancement. In it, readers see theory come to life through timely, practical, and exciting coverage of logistics fundamentals, and challenges and opportunities for logistics managers in today’s dynamic global landscape. The 12th Edition provides the most up-to-date insights and perspectives sourced from reviewers, adopters, and other stakeholders.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover\r | Cover | ||
| Half Title Page | 1 | ||
| Title Page | 3 | ||
| Copyright Page | 4 | ||
| Brief Contents | 5 | ||
| Contents | 7 | ||
| Preface | 17 | ||
| Part I Overview of Logistics | 19 | ||
| Chapter 1 An Overview of Logistics | 20 | ||
| Economic Impacts of Logistics | 20 | ||
| Logistics: What It Is | 21 | ||
| The Increased Importance of Logistics | 23 | ||
| A Reduction in Economic Regulation | 23 | ||
| Changes in Consumer Behavior | 24 | ||
| Technological Advances | 25 | ||
| Advances in Retailing | 26 | ||
| Globalization of Trade | 26 | ||
| The Systems and Total Cost Approaches to Logistics | 26 | ||
| Logistical Relationships within the Firm | 28 | ||
| Finance | 28 | ||
| Production | 29 | ||
| Marketing | 29 | ||
| Marketing Channels | 31 | ||
| Activities in the Logistical Channel | 33 | ||
| Customer Service | 34 | ||
| Demand Forecasting | 34 | ||
| Facility Location Decisions | 34 | ||
| International Logistics | 34 | ||
| Inventory Management | 34 | ||
| Materials Handling | 34 | ||
| Order Management | 34 | ||
| Packaging | 34 | ||
| Procurement | 35 | ||
| Reverse Logistics | 35 | ||
| Transportation Management | 35 | ||
| Warehousing Management | 35 | ||
| Logistics and Supply Chain Careers | 35 | ||
| Summary | 36 | ||
| Key Terms | 36 | ||
| Questions for Discussion and Review | 36 | ||
| Suggested Readings | 37 | ||
| CASE 1.1 KiddieLand and the Super Gym | 37 | ||
| Chapter 2 Logistics and Information Technology | 40 | ||
| General Types of Information Management Systems | 41 | ||
| Office Automation Systems | 42 | ||
| Communication Systems | 43 | ||
| Transaction Processing Systems (TPS) | 44 | ||
| Management Information Systems (MIS) and Executive Information Systems (EIS) | 46 | ||
| Decision Support Systems (DSS) | 47 | ||
| Enterprise Systems | 49 | ||
| The Internet’s Influence on Logistics | 50 | ||
| Online Retailing | 50 | ||
| Cloud Computing | 52 | ||
| Electronic Procurement | 52 | ||
| Internet of Things | 53 | ||
| Information Technology Challenges | 54 | ||
| Summary | 55 | ||
| Key Terms | 55 | ||
| Questions for Discussion and Review | 55 | ||
| Suggested Readings | 55 | ||
| CASE 2.1 To Invest or not to Invest? That is the question | 56 | ||
| Chapter 3 Strategic and Financial Logistics | 59 | ||
| Connecting Strategy to Financial Performance | 60 | ||
| Basic Financial Terminology | 62 | ||
| Income Statement | 62 | ||
| Balance Sheet | 63 | ||
| Statement of Cash Flows | 64 | ||
| Reporting Requirements | 64 | ||
| Strategic Profit Model | 65 | ||
| Logistics Connections to Net Profit Margin | 67 | ||
| Logistics Connections to Asset Turnover | 67 | ||
| Balanced Scorecard | 67 | ||
| Logistics Activity Measures | 68 | ||
| Transportation Measures | 68 | ||
| Warehousing Measures | 69 | ||
| Inventory Measures | 69 | ||
| Design and Implementation of Measures | 69 | ||
| Summary | 70 | ||
| Key Terms | 70 | ||
| Questions for Discussion and Review | 70 | ||
| Suggested Readings | 71 | ||
| CASE 3.1 Brant Freezer Company | 71 | ||
| Chapter 4 Organizational and Managerial Issues in Logistics | 74 | ||
| Organizing Logistics within the Firm | 74 | ||
| Organizational Structure for Logistics | 75 | ||
| Organizational Design for Logistics | 76 | ||
| Managerial Issues in Logistics | 77 | ||
| Productivity | 78 | ||
| Quality | 80 | ||
| Risk | 82 | ||
| Sustainability | 87 | ||
| Complexity | 89 | ||
| Summary | 90 | ||
| Key Terms | 90 | ||
| Questions for Discussion and Review | 90 | ||
| Suggested Readings | 91 | ||
| CASE 4.1 Red Spot Markets Company | 91 | ||
| Part II Supply Chain Management | 95 | ||
| Chapter 5 The Supply Chain Management Concept | 96 | ||
| Evolution of Supply Chain Management | 96 | ||
| Supply Chain Management Process Frameworks | 98 | ||
| Enablers of SCM Implementation | 99 | ||
| Understanding the Implications of Increased Customer Power | 100 | ||
| Establishing Appropriate Relationship Structures | 101 | ||
| Leveraging Technology for Enhanced Visibility and Communication | 103 | ||
| Use of Supply Chain Facilitators | 104 | ||
| Barriers to SCM Implementation | 106 | ||
| Regulatory and Political Considerations | 106 | ||
| Lack of Top Management Commitment | 106 | ||
| Reluctance to Share, or Use, Relevant Information | 106 | ||
| Incompatible Information Systems | 107 | ||
| Incompatible Corporate Cultures | 107 | ||
| Globalization Challenges | 108 | ||
| Supply Chain Integration | 108 | ||
| Summary | 109 | ||
| Key Terms | 109 | ||
| Questions for Discussion and Review | 110 | ||
| Suggested Readings | 110 | ||
| CASE 5.1 Johnson Toy Company | 111 | ||
| Chapter 6 Procurement | 114 | ||
| Procurement Objectives | 115 | ||
| Supplier Selection and Evaluation | 116 | ||
| Procurement Portfolio Approach | 118 | ||
| Supplier Development (Reverse Marketing) | 119 | ||
| Global Procurement (Sourcing) | 119 | ||
| Sustainable Procurement | 121 | ||
| Social Responsibility | 121 | ||
| Investment Recovery | 122 | ||
| Supply Chain Finance | 123 | ||
| Summary | 123 | ||
| Key Terms | 124 | ||
| Questions for Discussion and Review | 124 | ||
| Suggested Readings | 124 | ||
| CASE 6.1 Tempo Ltd. | 125 | ||
| Part III Elements of Logistics Systems | 129 | ||
| Chapter 7 Demand Management, Order Management, and Customer Service | 130 | ||
| Demand Management | 130 | ||
| Demand Forecasting Models | 131 | ||
| Demand Forecasting Issues | 132 | ||
| Order Management | 132 | ||
| Order Transmittal | 133 | ||
| Order Processing | 133 | ||
| Order Picking and Assembly | 134 | ||
| Order Delivery | 136 | ||
| Customer Service | 137 | ||
| Time | 138 | ||
| Dependability | 138 | ||
| Communication | 138 | ||
| Convenience | 139 | ||
| Managing Customer Service | 139 | ||
| Establishing Customer Service Objectives | 139 | ||
| Measuring Customer Service | 141 | ||
| Customer Profitability Analysis | 142 | ||
| Service Failure and Recovery | 142 | ||
| Summary | 143 | ||
| Key Terms | 143 | ||
| Questions for Discussion and Review | 144 | ||
| Suggested Readings | 144 | ||
| CASE 7.1 SuperAuto Spare Parts Services | 145 | ||
| Chapter 8 Inventory Management | 148 | ||
| Inventory Classifications | 149 | ||
| Inventory Costs | 149 | ||
| Inventory Carrying Costs | 150 | ||
| Ordering Costs | 151 | ||
| Trade-off Between Carrying and Ordering Costs\r | 151 | ||
| Stockout Costs | 152 | ||
| Trade-off Between Carrying and Stockout Costs\r | 153 | ||
| When to Order and How Much to Order | 154 | ||
| Economic Order Quantity | 155 | ||
| Conditions of Uncertainty | 157 | ||
| Inventory Flows | 157 | ||
| Inventory Management: Special Concerns | 158 | ||
| ABC Analysis of Inventory | 158 | ||
| Dead Inventory | 159 | ||
| Inventory Turnover | 160 | ||
| Complementary and Substitute Products | 160 | ||
| Contemporary Issues with Managing Inventory | 161 | ||
| Lean Manufacturing | 161 | ||
| Service Parts Logistics | 163 | ||
| Vendor-Managed Inventory\r | 164 | ||
| Summary | 164 | ||
| Key Terms | 165 | ||
| Questions for Discussion and Review | 165 | ||
| Suggested Readings | 165 | ||
| CASE 8.1 Low Nail Company | 166 | ||
| Chapter 9 Facility Location | 167 | ||
| The Strategic Importance of Facility Location | 168 | ||
| Determining the Number of Facilities | 169 | ||
| General Factors Influencing Facility Location | 170 | ||
| Natural Resources | 170 | ||
| Population Characteristics—Market for Goods | 172 | ||
| Population Characteristics—Labor | 172 | ||
| Taxes and Incentives | 174 | ||
| Transportation Considerations | 174 | ||
| Proximity to Industry Clusters | 176 | ||
| Trade Patterns | 176 | ||
| Quality-of-Life Considerations\r | 177 | ||
| Locating in Other Countries | 177 | ||
| Specialized Location Characteristics | 178 | ||
| Free Trade Zones | 178 | ||
| Finding the Lowest-Cost Location Using Grid Systems\r | 179 | ||
| Grid Systems | 179 | ||
| Facility Relocation and Facility Closing | 181 | ||
| Summary | 182 | ||
| Key Terms | 182 | ||
| Questions for Discussion and Review | 182 | ||
| Suggested Readings | 183 | ||
| CASE 9.1 All-Indian Logistics Services\r | 184 | ||
| Chapter 10 Warehousing Management | 186 | ||
| The Role of Warehousing in a Logistics System | 186 | ||
| Public, Private, Contract, and Multiclient Warehousing | 188 | ||
| Public Warehousing | 188 | ||
| Private Warehousing | 190 | ||
| Contract Warehousing | 191 | ||
| Multiclient Warehousing | 191 | ||
| Design Considerations in Warehousing | 191 | ||
| General Considerations | 191 | ||
| Trade-offs\r | 192 | ||
| Fixed versus Variable Slot Locations for Merchandise | 192 | ||
| Build Out (Horizontal) versus Build Up (Vertical) | 193 | ||
| Order-Picking versus Stock-Replenishing Functions\r | 193 | ||
| Two-Dock versus Single-Dock Layout\r | 193 | ||
| Conventional, Narrow, or Very Narrow Aisles | 193 | ||
| Degree of Warehouse Automation | 194 | ||
| Other Space Needs | 194 | ||
| Warehousing Operations | 195 | ||
| Warehousing Productivity Analysis | 195 | ||
| Safety Considerations | 195 | ||
| Hazardous Materials | 198 | ||
| Warehousing Security | 198 | ||
| Cleanliness and Sanitation Issues | 199 | ||
| Summary | 200 | ||
| Key Terms | 200 | ||
| Questions for Discussion and Review | 200 | ||
| Suggested Readings | 201 | ||
| CASE 10.1 Fresh Produce Cross-docking Facility\r | 201 | ||
| Chapter 11 Packaging and Materials Handling | 203 | ||
| Product Characteristics | 203 | ||
| Packaging Fundamentals | 204 | ||
| Functional Tradeoffs | 205 | ||
| Package Testing and Monitoring | 206 | ||
| Labeling | 206 | ||
| Issues in Packaging | 208 | ||
| Environmental Protection | 208 | ||
| Metric System | 210 | ||
| Identifying Packaging Inefficiencies | 210 | ||
| Packaging’s Influence on Transportation Considerations | 211 | ||
| Unit Loads in Materials Handling | 213 | ||
| The Unit Load Platform | 214 | ||
| Beyond the Unit Load | 215 | ||
| Materials Handling | 215 | ||
| Materials Handling Principles | 218 | ||
| Materials Handling Equipment | 218 | ||
| Summary | 219 | ||
| Key Terms | 220 | ||
| Questions for Discussion and Review | 220 | ||
| Suggested Readings | 220 | ||
| CASE 11.1 The Adelaide Dairy Company | 221 | ||
| Chapter 12 Transportation | 222 | ||
| Comaparing and Contrasting Transportation Infrastructure | 223 | ||
| Transportation Modes | 224 | ||
| Airfreight | 224 | ||
| Motor Carriers | 225 | ||
| Pipelines | 227 | ||
| Railroads | 228 | ||
| Water | 228 | ||
| Intermodal Transportation | 229 | ||
| Transportation Specialists | 231 | ||
| Transportation Regulation | 233 | ||
| Environmental Regulation | 233 | ||
| Safety Regulation | 234 | ||
| Economic Regulation | 234 | ||
| Legal Classification of Carriers | 235 | ||
| Summary | 237 | ||
| Key Terms | 237 | ||
| Questions for Discussion and Review | 237 | ||
| Suggested Readings | 238 | ||
| CASE 12.1 HDT Truck Company | 238 | ||
| Chapter 13 Transportation Management | 242 | ||
| Rate (Pricing) Considerations | 243 | ||
| Rate Determination | 243 | ||
| Rate and Service Negotiations | 246 | ||
| Modal and Carrier Selection | 252 | ||
| Documentation | 253 | ||
| Bill of Lading | 253 | ||
| Freight Bill | 255 | ||
| Freight Claims | 255 | ||
| Making and Receiving Shipments | 256 | ||
| Consolidating Small Shipments | 256 | ||
| Demurrage and Detention | 258 | ||
| Routing | 258 | ||
| Tracking and Expediting | 259 | ||
| Transportation Service Quality | 259 | ||
| Summary | 260 | ||
| Key Terms | 260 | ||
| Questions for Discussion and Review | 261 | ||
| Suggested Readings | 261 | ||
| CASE 13.1 Chippy Potato Chip Company | 262 | ||
| Chapter 14 International Logistics | 263 | ||
| Macroenvironmental Influences on International Logistics | 264 | ||
| Political Factors | 264 | ||
| Economic Factors | 266 | ||
| Cultural Factors | 267 | ||
| International Documentation | 269 | ||
| Terms of Sale | 269 | ||
| Group 1: Terms That Apply to Any Mode of Transport | 270 | ||
| EXW (ExWorks) | 270 | ||
| FCA (Free Carrier) | 270 | ||
| CPT (Carriage Paid To) | 270 | ||
| CIP (Carriage and Insurance Paid To) | 270 | ||
| DAT (Delivered at Terminal) | 270 | ||
| DAP (Delivered at Place) | 271 | ||
| DDP (Delivered Duty Paid) | 271 | ||
| Group 2: Terms That Apply to Sea and Inland Waterway Transport Only | 271 | ||
| FAS (Free Alongside Ship) | 271 | ||
| FOB (Free on Board) | 271 | ||
| CFR (Cost and Freight) | 271 | ||
| CIF (Cost, Insurance, and Freight) | 271 | ||
| Methods of Payment | 271 | ||
| International Trade Specialists | 273 | ||
| International Freight Forwarders | 273 | ||
| Nonvessel-Operating Common Carriers\r | 274 | ||
| Export Management Companies | 274 | ||
| Export Packers | 275 | ||
| Transportation and Inventory Considerations in International Logistics | 275 | ||
| Ocean Shipping | 276 | ||
| Shipping Conferences and Alliances | 277 | ||
| International Airfreight | 278 | ||
| Surface Transport Considerations | 278 | ||
| International Trade Inventories | 279 | ||
| Logistics Performance Index | 280 | ||
| Summary | 281 | ||
| Key Terms | 282 | ||
| Questions for Discussion and Review | 282 | ||
| Suggested Readings | 282 | ||
| CASE 14.1 Nürnberg Augsburg Maschinenwerke (N.A.M) | 283 | ||
| Glossary | 290 | ||
| Name Index | 299 | ||
| Subject Index | 303 |