BOOK
Management Information Systems: Managing the Digital Firm, Global Edition
Jane P. Laudon | Kenneth C. Laudon
(2017)
Additional Information
Book Details
Abstract
For courses in Management Information Systems (MIS)
The authoritative, case-based view into how businesses leverage information systems
Kenneth and Jane Laudon’s popular Management Information Systems: Managing the Digital Firm, along with MyLabTM MIS, continues to define the way MIS courses are taught. Designed for business students, the text provides insight into how contemporary businesses leverage information technologies and systems to achieve corporate objectives. The new edition provides the most up-to-date and comprehensive overview of information systems used by businesses today, including all-new real-world cases and discussion of significant contemporary topics, from big data and the Internet of Things (IoT) to machine learning and DevOps.
Featuring comprehensive coverage of new technologies and applications, while also considering their impact on business models and decision-making, Management Information Systems enhances learning through vivid examples designed to capture the imaginations of all students. As they build sought-after skills for the modern workplace, students will learn to lead management discussions and drive decisions about their firm’s information systems.
MyLab MIS not included. Students, if MyLab MIS is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyLab MIS should only be purchased when required by an instructor.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover\r | Cover | ||
| Title Page\r | 1 | ||
| Copyright Page\r | 2 | ||
| About the Authors\r | 3 | ||
| Brief Contents\r | 4 | ||
| Complete Contents\r | 5 | ||
| Business Cases And Interactive Sessions\r | 16 | ||
| Preface\r | 18 | ||
| PART ONE Organizations, Management, and the Networked Enterprise | 29 | ||
| Chapter 1 Information Systems in Global Business Today | 30 | ||
| Opening Case: Rugby Football Union Tries Big Data | 31 | ||
| 1-1 How are information systems transforming business, and why are they so essential for running and managing a business today? | 33 | ||
| How Information Systems Are Transforming Business\r | 34 | ||
| What's New in Management Information Systems? | 35 | ||
| Interactive Session: Management The Mobile Pocket Office | 37 | ||
| Globalization Challenges and Opportunities: A Flattened World | 39 | ||
| The Emerging Digital Firm | 40 | ||
| Strategic Business Objectives of Information Systems | 41 | ||
| 1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations? | 44 | ||
| What Is an Information System? | 44 | ||
| Dimensions of Information Systems | 46 | ||
| Interactive Session: Technology Digital Transformation of Healthcare at Singapore's JurongHealth Services | 51 | ||
| It Isn't Just Technology: A Business Perspective on Information Systems | 52 | ||
| Complementary Assets: Organizational Capital and the Right Business Model | 54 | ||
| 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems? | 56 | ||
| Technical Approach | 56 | ||
| Behavioral Approach | 57 | ||
| Approach of This Text: Sociotechnical Systems | 58 | ||
| Review Summary | 59 | ||
| Key Terms | 60 | ||
| Review Questions\r | 60 | ||
| Discussion Questions | 61 | ||
| Hands-On MIS Projects | 61 | ||
| Collaboration and Teamwork Project | 62 | ||
| Case Study: Are Farms Becoming Digital Firms? | 62 | ||
| References: | 66 | ||
| Chapter 2 Global E-business and Collaboration | 68 | ||
| Opening Case: Enterprise Social Networking Helps ABB Innovate and Grow | 69 | ||
| 2-1 What are business processes? How are they related to information systems? | 71 | ||
| Business Processes\r | 71 | ||
| How Information Technology Improves Business Processes | 73 | ||
| 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance? | 74 | ||
| Systems for Different Management Groups | 74 | ||
| Systems for Linking the Enterprise | 79 | ||
| Interactive Session: Organizations New Systems Help Plan International Manage Its Human Resources | 80 | ||
| E-business, E-commerce, and E-government | 84 | ||
| 2-3 Why are systems for collaboration and social business so important, and what technologies do they use? | 85 | ||
| What Is Collaboration? | 85 | ||
| What Is Social Business? | 86 | ||
| Business Benefits of Collaboration and Social Business | 87 | ||
| Building a Collaborative Culture and Business Processes | 87 | ||
| Tools and Technologies for Collaboration and Social Business | 89 | ||
| Interactive Session: Technology Collaborating the Glasscubes Way | 91 | ||
| 2-4 What is the role of the information systems function in a business? | 95 | ||
| The Information Systems Department | 96 | ||
| Organizing the Information Systems Function | 97 | ||
| Review Summary | 98 | ||
| Key Terms | 99 | ||
| Review Questions | 99 | ||
| Discussion Questions | 100 | ||
| Hands-On MIS Projects | 100 | ||
| Collaboration and Teamwork Project | 101 | ||
| Case Study: Social Business: Full Speed Ahead or Proceed with Caution? | 101 | ||
| References: | 104 | ||
| Chapter 3 Information Systems, Organizations, and Strategy | 106 | ||
| Opening Case: Tate & Lyle Devise a Global IT Strategy | 107 | ||
| 3-1 Which features of organizations do managers need to know about to build and use information systems successfully? | 109 | ||
| What Is an Organization? | 110 | ||
| Features of Organizations | 112 | ||
| 3-2 What is the impact of information systems on organizations? | 117 | ||
| Economic Impacts | 117 | ||
| Organizational and Behavioral Impacts | 118 | ||
| Interactive Session: Management Can Technology Replace Managers? | 120 | ||
| The Internet and Organizations | 122 | ||
| Implications for the Design and Understanding of Information Systems | 122 | ||
| 3-3 How do Porter's competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems? | 123 | ||
| Porter's Competitive Forces Model | 123 | ||
| Information System Strategies for Dealing with Competitive Forces | 125 | ||
| The Internet's Impact on Competitive Advantage\r | 128 | ||
| The Business Value Chain Model | 129 | ||
| Interactive Session: Technology Smart Products, Smart Companies | 130 | ||
| Synergies, Core Competencies, and Network-Based Strategies | 134 | ||
| 3-4 What are the challenges posed by strategic information systems, and how should they be addressed? | 138 | ||
| Sustaining Competitive Advantage | 138 | ||
| Aligning IT with Business Objectives | 139 | ||
| Managing Strategic Transitions | 140 | ||
| Review Summary | 140 | ||
| Key Terms | 141 | ||
| Review Questions | 141 | ||
| Discussion Questions | 142 | ||
| Hands-On MIS Projects | 142 | ||
| Collaboration and Teamwork Project | 143 | ||
| Case Study: Deutsche Bank: The Cost of Legacy Systems | 144 | ||
| References: | 147 | ||
| Chapter 4 Ethical and Social Issues in Information Systems | 150 | ||
| Opening Case: The Dark Side of Big Data | 151 | ||
| 4-1 What ethical, social, and political issues are raised by information systems? | 153 | ||
| A Model for Thinking About Ethical, Social, and Political Issues | 155 | ||
| Five Moral Dimensions of the Information Age\r | 156 | ||
| Key Technology Trends that Raise Ethical Issues | 156 | ||
| 4-2 What specific principles for conduct can be used to guide ethical decisions? | 158 | ||
| Basic Concepts: Responsibility, Accountability, and Liability | 159 | ||
| Ethical Analysis | 160 | ||
| Candidate Ethical Principles | 160 | ||
| Professional Codes of Conduct | 161 | ||
| Some Real-World Ethical Dilemmas | 161 | ||
| 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? | 162 | ||
| Information Rights: Privacy and Freedom in the Internet Age | 162 | ||
| Property Rights: Intellectual Property | 169 | ||
| 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? | 172 | ||
| Computer-Related Liability Problems | 173 | ||
| System Quality: Data Quality and System Errors | 174 | ||
| Quality of Life: Equity, Access, and Boundaries | 174 | ||
| Interactive Session: Technology Monitoring in the Workplace | 178 | ||
| Health Risks: RSI, CVS, and Cognitive Decline | 180 | ||
| Interactive Session: Organizations Are We Relying Too Much on Computers to Think for Us? | 181 | ||
| Review Summary | 183 | ||
| Key Terms | 184 | ||
| Review Questions | 184 | ||
| Discussion Questions | 185 | ||
| Hands-On MIS Projects | 185 | ||
| Collaboration and Teamwork Project | 186 | ||
| Case Study: Facebook Privacy: What Privacy? | 186 | ||
| References: | 190 | ||
| PART TWO Information Technology Infrastructure | 191 | ||
| Chapter 5 IT Infrastructure and Emerging Technologies | 192 | ||
| Opening Case: EasyJet Flies High with Cloud Computing | 193 | ||
| 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution? | 195 | ||
| Defining IT Infrastructure | 195 | ||
| Evolution of IT Infrastructure | 197 | ||
| Technology Drivers of Infrastructure Evolution | 201 | ||
| 5-2 What are the components of IT infrastructure? | 206 | ||
| Computer Hardware Platforms | 207 | ||
| Operating System Platforms | 208 | ||
| Enterprise Software Applications | 208 | ||
| Data Management and Storage | 209 | ||
| Networking/Telecommunications Platforms | 209 | ||
| Internet Platforms | 209 | ||
| Consulting and System Integration Services | 210 | ||
| 5-3 What are the current trends in computer hardware platforms? | 210 | ||
| The Mobile Digital Platform | 210 | ||
| Interactive Session: Technology Wearable Computers Change How We Work | 211 | ||
| Consumerization of IT and BYOD | 212 | ||
| Quantum Computing | 213 | ||
| Virtualization | 213 | ||
| Cloud Computing | 213 | ||
| Interactive Session: Organizations Glory Finds Solutions in the Cloud | 216 | ||
| Green Computing | 219 | ||
| High-Performance and Power-Saving Processors | 220 | ||
| 5-4 What are the current computer software platforms and trends? | 220 | ||
| Linux and Open Source Software | 220 | ||
| Software for the Web: Java, HTML, and HTML5 | 221 | ||
| Web Services and Service-Oriented Architecture | 222 | ||
| Software Outsourcing and Cloud Services | 224 | ||
| 5-5 What are the challenges of managing IT infrastructure and management solutions? | 226 | ||
| Dealing with Platform and Infrastructure Change | 226 | ||
| Management and Governance | 227 | ||
| Making Wise Infrastructure Investments | 227 | ||
| Review Summary | 230 | ||
| Key Terms | 231 | ||
| Review Questions | 232 | ||
| Discussion Questions | 232 | ||
| Hands-On MIS Projects | 232 | ||
| Collaboration and Teamwork Project | 233 | ||
| Case Study: BYOD: Business Opportunity or Big Headache? | 234 | ||
| References: | 237 | ||
| Chapter 6 Foundations of Business Intelligence: Databases and Information Management | 238 | ||
| Opening Case: BAE Systems | 239 | ||
| 6-1 What are the problems of managing data resources in a traditional file environment? | 241 | ||
| File Organization Terms and Concepts | 242 | ||
| Problems with the Traditional File Environment | 243 | ||
| 6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful? | 245 | ||
| Database Management Systems | 245 | ||
| Capabilities of Database Management Systems | 248 | ||
| Designing Databases | 250 | ||
| Non-relational Databases and Databases in the Cloud | 253 | ||
| 6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? | 254 | ||
| The Challenge of Big Data | 254 | ||
| Business Intelligence Infrastructure | 255 | ||
| Interactive Session: Organizations Data-Driven Crime Fighting Goes Global | 256 | ||
| Analytical Tools: Relationships, Patterns, Trends | 260 | ||
| Databases and the Web | 263 | ||
| 6-4 Why are information policy, data administration, and data quality assurance essential for managing the firm's data resources? | 264 | ||
| Establishing an Information Policy | 264 | ||
| Ensuring Data Quality | 265 | ||
| Interactive Session: Management Societe Generale Builds an Intelligent System to Manage Information Flow | 267 | ||
| Review Summary | 268 | ||
| Key Terms | 269 | ||
| Review Questions | 270 | ||
| Discussion Questions | 270 | ||
| Hands-On MIS Projects | 270 | ||
| Collaboration and Teamwork Project | 272 | ||
| Case Study: Lego's Enterprise Software Spurs Growth | 272 | ||
| References: | 275 | ||
| Chapter 7 Telecommunications, the Internet, and Wireless Technology | 276 | ||
| Opening Case: Wireless Technology Makes Dundee Precious Metals Good as Gold | 277 | ||
| 7-1 What are the principal components of telecommunications networks and key networking technologies? | 279 | ||
| Networking and Communication Trends | 279 | ||
| What is a Computer Network? | 280 | ||
| Key Digital Networking Technologies | 282 | ||
| 7-2 What are the different types of networks? | 285 | ||
| Signals: Digital Versus Analog | 285 | ||
| Types of Networks | 285 | ||
| Transmission Media and Transmission Speed | 287 | ||
| 7-3 How do the Internet and Internet technology work, and how do they support communication and e-business? | 287 | ||
| What is the Internet? 288 • Internet Addressing and Architecture | 288 | ||
| Interactive Session: Organizations The Battle over Net Neutrality | 291 | ||
| Internet Services and Communication Tools | 293 | ||
| Interactive Session: Management Monitoring Employees on Networks: Unethical or Good Business? | 296 | ||
| The Web | 298 | ||
| 7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access? | 306 | ||
| Cellular Systems | 306 | ||
| Wireless Computer Networks and Internet Access | 307 | ||
| RFID and Wireless Sensor Networks | 309 | ||
| Review Summary | 312 | ||
| Key Terms | 313 | ||
| Review Questions | 314 | ||
| Discussion Questions | 314 | ||
| Hands-On MIS Projects | 314 | ||
| Collaboration and Teamwork Project | 315 | ||
| Case Study: RFID Propels the Angkasa Library Management System | 316 | ||
| References: | 319 | ||
| Chapter 8 Securing Information Systems | 320 | ||
| Opening Case: Hackers Attack Singapore's Telecom Infrastructure | 321 | ||
| 8-1 Why are information systems vulnerable to destruction, error, and abuse? | 323 | ||
| Why Systems are Vulnerable | 323 | ||
| Malicious Software: Viruses, Worms, Trojan Horses, and Spyware | 326 | ||
| Hackers and Computer Crime | 329 | ||
| Internal Threats: Employees | 333 | ||
| Software Vulnerability | 334 | ||
| 8-2 What is the business value of security and control? | 335 | ||
| Legal and Regulatory Requirements for Electronic Records Management | 335 | ||
| Electronic Evidence and Computer Forensics | 336 | ||
| 8-3 What are the components of an organizational framework for security and control? | 337 | ||
| Information Systems Controls | 337 | ||
| Risk Assessment | 338 | ||
| Interactive Session: Organizations Stuxnet and the Changing Face of Cyberwarfare | 339 | ||
| Security Policy | 341 | ||
| Disaster Recovery Planning and Business Continuity Planning | 342 | ||
| The Role of Auditing | 343 | ||
| 8-4 What are the most important tools and technologies for safeguarding information resources? | 343 | ||
| Identity Management and Authentication | 344 | ||
| Firewalls, Intrusion Detection Systems, and Antivirus Software | 346 | ||
| Securing Wireless Networks | 348 | ||
| Encryption and Public Key Infrastructure | 348 | ||
| Ensuring System Availability | 350 | ||
| Security Issues for Cloud Computing and the Mobile Digital Platform | 351 | ||
| Ensuring Software Quality | 352 | ||
| Interactive Session: Technology BYOD: A Security Nightmare? | 353 | ||
| Review Summary | 354 | ||
| Key Terms | 355 | ||
| Review Questions | 356 | ||
| Discussion Questions | 357 | ||
| Hands-On MIS Projects | 357 | ||
| Collaboration and Teamwork Project | 358 | ||
| Case Study: Information Security Threats and Policies in Europe | 358 | ||
| References: | 361 | ||
| PART THREE Key System Applications for the Digital Age | 363 | ||
| Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications | 364 | ||
| Opening Case: Alimentation Couche-Tard Competes Using Enterprise Systems\r | 365 | ||
| 9-1 How do enterprise systems help businesses achieve operational excellence? | 367 | ||
| What are Enterprise Systems?\r | 368 | ||
| Enterprise Software\r | 369 | ||
| Business Value of Enterprise Systems | 370 | ||
| 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers? | 371 | ||
| The Supply Chain | 371 | ||
| Information Systems and Supply Chain Management | 372 | ||
| Supply Chain Management Software | 373 | ||
| Global Supply Chains and the Internet | 375 | ||
| Business Value of Supply Chain Management Systems | 376 | ||
| 9-3 How do customer relationship management systems help firms achieve customer intimacy? | 377 | ||
| What is Customer Relationship Management? | 377 | ||
| Interactive Session: Management Unilever Unifies Globally with Enhanced ERP | 378 | ||
| Customer Relationship Management Software | 381 | ||
| Operational and Analytical CRM | 383 | ||
| Interactive Session: Organizations DP World Takes Port Management to the Next Level with RFID | 385 | ||
| Business Value of Customer Relationship Management Systems | 387 | ||
| 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies? | 387 | ||
| Enterprise Application Challenges | 387 | ||
| Next-Generation Enterprise Applications | 388 | ||
| Review Summary | 390 | ||
| Key Terms | 391 | ||
| Review Questions | 391 | ||
| Discussion Questions | 392 | ||
| Hands-On MIS Projects | 392 | ||
| Collaboration and Teamwork Project | 393 | ||
| Case Study: Customer Relationship Management Helps Celcom Become Number One | 394 | ||
| References: | 397 | ||
| Chapter 10 E-commerce: Digital Markets, Digital Goods | 398 | ||
| Opening Case: Uber Storms Europe: Europe Strikes Back | 399 | ||
| 10-1 What are the unique features of e-commerce, digital markets, and digital goods? | 401 | ||
| E-commerce Today | 402 | ||
| The New E-commerce: Social, Mobile, Local | 403 | ||
| Why E-commerce is Different | 405 | ||
| Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace | 408 | ||
| 10-2 What are the principal e-commerce business and revenue models? | 412 | ||
| Types of E-commerce | 412 | ||
| E-commerce Business Models | 412 | ||
| E-commerce Revenue Models | 415 | ||
| 10-3 How has e-commerce transformed marketing? | 417 | ||
| Behavioral Targeting\r | 418 | ||
| Social E-Commerce and Social Network Marketing\r | 422 | ||
| Interactive Session: Technology Getting Social with Customers | 424 | ||
| 10-4 How has e-commerce affected business-to-business transactions? | 426 | ||
| Electronic Data Interchange (EDI) | 426 | ||
| New Ways of B2B Buying and Selling | 427 | ||
| 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications? | 429 | ||
| Location-Based Services and Applications | 430 | ||
| Interactive Session: Organizations Can Instacart Deliver? | 431 | ||
| Other Mobile Commerce Services | 433 | ||
| 10-6 What issues must be addressed when building an e-commerce presence? | 433 | ||
| Develop an E-Commerce Presence Map | 434 | ||
| Develop a Timeline: Milestones | 435 | ||
| Review Summary | 435 | ||
| Key Terms\r | 436 | ||
| Review Questions | 437 | ||
| Discussion Questions | 437 | ||
| Hands-On MIS Projects | 437 | ||
| Collaboration and Teamwork Project | 438 | ||
| Case Study: Walmart and Amazon Duke It Out for E-commerce Supremacy | 439 | ||
| References: | 442 | ||
| Chapter 11 Managing Knowledge | 444 | ||
| Opening Case: Fiat: Real Time Management with Business Intelligence | 445 | ||
| 11-1 What is the role of knowledge management systems in business? | 447 | ||
| Important Dimensions of Knowledge | 448 | ||
| The Knowledge Management Value Chain | 449 | ||
| Types of Knowledge Management Systems | 452 | ||
| 11-2 What types of systems are used for enterprise-wide knowledgge management, and how do they provide value for businesses?\r | 453 | ||
| Enterprise Content Management Systems | 453 | ||
| Interactive Session: Organizations ECM in the Cloud Empowers New Zealand Department of Conservation | 454 | ||
| Locating and Sharing Expertise\r | 456 | ||
| Learning Management Systems\r | 456 | ||
| 11-3 What are the major types of knowledge work systems, and how do they provide value for firms? | 457 | ||
| Knowledge Workers and Knowledge Work\r | 457 | ||
| Requirements of Knowledge Work Systems\r | 457 | ||
| Examples of Knowledge Work Systems | 458 | ||
| 11-4 What are the business benefits of using intelligent techniques for knowledge management? | 460 | ||
| Capturing Knowledge: Expert Systems | 460 | ||
| Interactive Session: Technology Will Robots Replace People in Manufacturing?\r | 461 | ||
| Organizational Intelligence: Case-Based Reasoning | 464 | ||
| Fuzzy Logic Systems | 465 | ||
| Machine Learning | 467 | ||
| Intelligent Agents | 470 | ||
| Hybrid AI Systems | 471 | ||
| Review Summary | 472 | ||
| Key Terms | 473 | ||
| Review Questions | 473 | ||
| Discussion Questions | 474 | ||
| Hands-On MIS Projects | 474 | ||
| Collaboration and Teamwork Project | 475 | ||
| Case Study: Knowledge Management and Collaboration at Tata Consulting Services | 475 | ||
| References: | 479 | ||
| Chapter 12 Enhancing Decision Making | 480 | ||
| Opening Case: Roche: Managing Diabetes with Big Data and Mobile Apps | 481 | ||
| 12-1 What are the different types of decisions, and how does the decisionmaking process work? | 483 | ||
| Business Value of Improved Decision Making | 483 | ||
| Types of Decisions | 484 | ||
| The Decision-Making Process | 485 | ||
| 12-2 How do information systems support the activities of managers and management decision making? | 486 | ||
| Managerial Roles | 487 | ||
| Real-World Decision Making\r | 488 | ||
| High-Velocity Automated Decision Making | 490 | ||
| 12-3 How do business intelligence and business analytics support decision making? | 490 | ||
| What is Business Intelligence? | 490 | ||
| The Business Intelligence Environment | 491 | ||
| Business Intelligence and Analytics Capabilities | 493 | ||
| Interactive Session: Technology Singapore Sports Institute Uses Analytics for SEA Games | 495 | ||
| Management Strategies for Developing BI and BA Capabilities | 499 | ||
| Interactive Session: Management Britain's National Health Service Jettisons Choose and Book System | 498 | ||
| 12-4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently? | 500 | ||
| Decision Support for Operational And Middle Management | 500 | ||
| Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods | 503 | ||
| Group Decision-Support Systems (GDSS) | 505 | ||
| Review Summary | 505 | ||
| Key Terms | 506 | ||
| Review Questions | 506 | ||
| Discussion Questions | 507 | ||
| Hands-On MIS Projects | 507 | ||
| Collaboration and Teamwork Project | 508 | ||
| Case Study: GE Bets on the Internet of Things and Big Data Analytics | 508 | ||
| References: | 512 | ||
| PART FOUR Building and Managing Systems | 513 | ||
| Chapter 13 Building Information Systems | 514 | ||
| Opening Case: Angostura Builds a Mobile Sales System | 515 | ||
| 13-1 How does building new systems produce organizational change? | 517 | ||
| Systems Development and Organizational Change | 517 | ||
| Business Process Redesign | 519 | ||
| 13-2 What are the core activities in the systems development process? | 522 | ||
| Systems Analysis | 523 | ||
| Systems Design | 524 | ||
| Completing the Systems Development Process | 525 | ||
| 13-3 What are the principal methodologies for modeling and designing systems? | 528 | ||
| Structured Methodologies | 528 | ||
| Object-Oriented Development | 530 | ||
| Computer-Aided Software Engineering | 532 | ||
| 13-4 What are alternative methods for building information systems? | 532 | ||
| Traditional Systems Life Cycle | 533 | ||
| Prototyping | 534 | ||
| End-User Development | 535 | ||
| Application Software Packages, Software Services, and Outsourcing | 536 | ||
| Interactive Session: Organizations Fujitsu Selects a SaaS Solution to Simplify the Sales Process | 537 | ||
| 13-5 What are new approaches for system building in the digital firm era? | 540 | ||
| Rapid Application Development (RAD), Agile Development, and DevOps | 541 | ||
| Component-Based Development and Web Services | 542 | ||
| Mobile Application Development: Designing for A Multiscreen World | 542 | ||
| Interactive Session: Technology Developing Mobile Apps: What's Different | 544 | ||
| Review Summary | 545 | ||
| Key Terms | 547 | ||
| Review Questions | 547 | ||
| Discussion Questions | 548 | ||
| Hands-On MIS Projects | 548 | ||
| Collaboration and Teamwork Project | 549 | ||
| Case Study: ConAgra's Recipe for a Better Human Resources System | 550 | ||
| References: | 553 | ||
| Chapter 14 Managing Projects | 554 | ||
| Opening Case: Intuit Counts on Project Management | 555 | ||
| 14-1 What are the objectives of project management, and why is it so essential in developing information systems?\r | 557 | ||
| Runaway Projects and System Failure | 557 | ||
| Project Management Objectives | 558 | ||
| 14-2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm's business goals? | 559 | ||
| Management Structure for Information Systems Projects | 559 | ||
| Linking Systems Projects to The Business Plan | 560 | ||
| Information Requirements and Key Performance Indicators | 562 | ||
| Portfolio Analysis | 562 | ||
| Scoring Models | 563 | ||
| 14-3 How can firms assess the business value of information systems? | 564 | ||
| Information System Costs and Benefits | 564 | ||
| Capital Budgeting for Information Systems | 565 | ||
| Limitations of Financial Models | 566 | ||
| 14-4 What are the principal risk factors in information systems projects, and how can they be managed? | 566 | ||
| Dimensions of Project Risk\r | 566 | ||
| Change Management and the Concept of Implementation | 567 | ||
| Interactive Session: Management Can the National Health Service Go Paperless? | 568 | ||
| Controlling Risk Factors | 571 | ||
| Interactive Session: Technology Hilti AG: Putting Things Together with New Project Management Tools | 575 | ||
| Designing for the Organization | 576 | ||
| Project Management Software Tools\r | 577 | ||
| Review Summary | 578 | ||
| Key Terms | 578 | ||
| Review Questions | 579 | ||
| Discussion Questions | 579 | ||
| Hands-On MIS Projects | 580 | ||
| Collaboration and Teamwork Project | 581 | ||
| Case Study: A Shaky Start for Healthcare.gov | 582 | ||
| References: | 585 | ||
| Chapter 15 Managing Global Systems | 588 | ||
| Opening Case: The Bel Group: Laughing All the Way to Success | 589 | ||
| 15-1 What major factors are driving the internationalization of business? | 591 | ||
| Developing an International Information Systems Architecture | 592 | ||
| The Global Environment: Business Drivers and Challenges | 593 | ||
| State of the Art | 596 | ||
| 15-2 What are the alternative strategies for developing global businesses? | 597 | ||
| Global Strategies and Business Organization | 597 | ||
| Global Systems to Fit the Strategy | 598 | ||
| Reorganizing the Business | 599 | ||
| 15-3 What are the challenges posed by global information systems and management solutions for these challenges? | 600 | ||
| A Typical Scenario: Disorganization on a Global Scale | 600 | ||
| Global Systems Strategy | 601 | ||
| The Management Solution: Implementation | 603 | ||
| 15-4 What are the issues and technical alternatives to be considered when developing international information systems? | 604 | ||
| Computing Platforms and Systems Integration | 605 | ||
| Connectivity | 605 | ||
| Interactive Session: Organizations Indian E-commerce: Obstacles to Opportunity | 607 | ||
| Software Localization | 608 | ||
| Interactive Session: Management Steelcase Designs Goes for Global Talent Management | 609 | ||
| Review Summary | 611 | ||
| Key Terms | 612 | ||
| Review Questions | 612 | ||
| Discussion Questions | 612 | ||
| Hands-On MIS Projects | 613 | ||
| Collaboration and Teamwork Project | 614 | ||
| Case Study: Crocs Clambers to Global Efficiency | 614 | ||
| References: | 618 | ||
| Glossary | 619 | ||
| Indexes | 631 |