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Principles of Marketing, Global Edition

Principles of Marketing, Global Edition

Philip T. Kotler | Gary Armstrong

(2017)

Additional Information

Book Details

Abstract

For Principles of Marketing courses that require a comprehensive text.

 

Help students learn how to create value through customer connections and engagement

In a fast-changing, increasingly digital and social marketplace, it’s more vital than ever for marketers to develop meaningful connections with their customers. Principles of Marketing helps students master today’s key marketing challenge: to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. To help students understand how to create value and build customer relationships, Kotler and Armstrong present fundamental marketing information within an innovative customer-value framework.

 

Thoroughly revised to reflect the major trends impacting contemporary marketing, the 17th Edition is packed with stories illustrating how companies use new digital technologies to maximize customer engagement and shape brand conversations, experiences, and communities.

 

MyLabTM Marketing not included. Students, if MyLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyLab should only be purchased when required by an instructor.

Table of Contents

Section Title Page Action Price
Cover Cover
Title Page 3
Copyright 4
Dedication 5
About the Authors 7
Brief Contents 9
Contents 11
Preface 17
Acknowledgments 23
Part 1: Defining Marketing and the Marketing Process 26
Chapter 1 Marketing: Creating Customer Value and Engagement 26
What Is Marketing? 28
Marketing Defined 29
The Marketing Process 29
Understanding the Marketplace and Customer Needs 30
Customer Needs, Wants, and Demands 30
Market Offerings—Products, Services, and Experiences 31
Customer Value and Satisfaction 31
Exchanges and Relationships 33
Markets 33
Designing a Customer Value–Driven Marketing Strategy and Plan 34
Customer Value–Driven Marketing Strategy 34
Preparing an Integrated Marketing Plan and Program 38
Managing Customer Relationships and Capturing Customer Value 38
Engaging Customers and Managing Customer Relationships 38
Capturing Value from Customers 44
The Changing Marketing Landscape 46
The Digital Age: Online, Mobile, and Social Media Marketing 46
The Changing Economic Environment 50
The Growth of Not-for-Profit Marketing 51
Rapid Globalization 52
Sustainable Marketing—The Call for More Environmental and Social Responsibility 53
So, What Is Marketing? Pulling It All Together 53
Reviewing and Extending the Concepts 55
Objectives Review and Key Terms 55
Objectives review 55
Key terms 56
Discussion and Critical Thinking 57
Discussion Questions 57
Critical thinking Exercises 57
Applications and Cases 57
Online, Mobile, and Social Media Marketing: The ALS Ice Bucket Challenge 57
Marketing Ethics: Exaggeration and High Pressure 58
Marketing by the Numbers: Be on the First Page 58
Video Case 58
Company Case: Argos: Creating Customer Value amid Change and Turbulence: Eskimo Joe’s 59
Chapter 2 Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships 62
Company-Wide Strategic Planning: Defining Marketing’s Role 64
Defining a Market-Oriented Mission 64
Setting Company Objectives and Goals 66
Designing the Business Portfolio 66
Analyzing the Current Business Portfolio 67
The Boston Consulting Group Approach 67
Developing Strategies for Growth and Downsizing 70
Planning Marketing: Partnering to Build Customer Relationships 72
Partnering with Other Company Departments 72
Partnering with Others in the Marketing System 73
Marketing Strategy and the Marketing Mix 74
Customer Value–Driven Marketing Strategy 74
Developing an Integrated Marketing Mix 77
Managing the Marketing Effort and Marketing Return on Investment 79
Managing the Marketing Effort 79
Measuring and Managing Marketing Return on Investment 83
Reviewing and Extending the Concepts 84
Objectives Review and Key Terms 84
Objectives Review 84
Key terms 85
Discussion and Critical Thinking 86
Discussion Questions 86
Critical thinking exercises 86
Applications and Cases 86
Online, Mobile, and Social Media Marketing: Facebook: Making the World More Open and Connected 86
Marketing ethics: Predicting the Future 87
Marketing by the Numbers: Apple vs. Microsoft 87
Video Case: Konica 87
Company Case: Facebook: Making the World More Open and Connected 88
Part 2: Understanding the Marketplace and Consumer Value 90
Chapter 3 Analyzing the Marketing Environment 90
The Microenvironment and Macroenvironment 92
The Microenvironment 92
The Macroenvironment 96
The Demographic and Economic Environments 96
The Demographic Environment 96
The Economic Environment 103
The Natural and Technological Environments 104
The Natural Environment 104
The Technological Environment 106
The Political–Social and Cultural Environments 108
The Political and Social Environment 108
The Cultural Environment 111
Responding to the Marketing Environment 114
Reviewing and Extending the Concepts 117
Objectives Review and Key Terms 117
Objectives review 117
Key terms 117
Discussion and Critical Thinking 118
Discussion Questions 118
Critical thinking exercises 118
Applications and Cases 118
Online, Mobile, and Social Media Marketing: Sharing Economy 118
Marketing ethics: Your Insurance Renewal Notice Could Be a Trap 118
Marketing by the Numbers: Demographic Trends 119
Video Case: Burger King 119
Company Case: Fitbit: Riding the Fitness Wave to Glory 119
Chapter 4 Managing Marketing Information: To Gain Customer Insights 122
Marketing Information and Customer Insights 124
Marketing Information and Today’s “Big Data” 125
Managing Marketing Information 125
Assessing Information Needs and Developing Data 126
Assessing Marketing Information Needs 126
Developing Marketing Information 126
Marketing Research 130
Defining the Problem and Research Objectives 130
Developing the Research Plan 131
Gathering Secondary Data 132
Primary Data Collection 133
Implementing the Research Plan 140
Interpreting and Reporting the Findings 140
Analyzing and Using Marketing Information 140
Customer Relationship Management (CRM) 141
Big Data and Marketing Analytics 141
Distributing and Using Marketing Information 144
Other Marketing Information Considerations 144
Marketing Research in Small Businesses and Nonprofit Organizations 144
International Marketing Research 145
Public Policy and Ethics in Marketing Research 147
Reviewing and Extending the Concepts 149
Objectives Review and Key Terms 149
Objectives review 149
Key terms 150
Discussion and Critical Thinking 150
Discussion Questions 150
Critical thinking exercises 151
Applications and Cases 151
Online, Mobile, and Social Media Marketing: Online Snooping 151
Marketing ethics: Metadata 151
Marketing by the Numbers: What’s Your Sample? 151
Video Case: Nielsen 152
Company Case: Campbell Soup Company: Watching What You Eat 152
Chapter 5 Consumer Markets and Buyer Behavior 156
Model of Consumer Behavior 158
Characteristics Affecting Consumer Behavior 159
Cultural Factors 159
Social Factors 162
Personal Factors 167
Psychological Factors 169
Buying Decision Behavior and the Buyer Decision Process 174
Types of Buying Decision Behavior 174
The Buyer Decision Process 175
The Buyer Decision Process for New Products 178
Stages in the Adoption Process 178
Individual Differences in Innovativeness 179
Influence of Product Characteristics on Rate of Adoption 179
Reviewing and Extending the Concepts 180
Objectives Review and Key Terms 180
Objectives review 180
Key Terms 181
Discussion and Critical Thinking 182
Discussion Questions 182
Critical Thinking exercises 182
Applications and Cases 182
Online, Mobile, and Social Media Marketing: Blogvertorials 182
Marketing ethics: Make Yourself Feel Good 183
Marketing by the Numbers: Evaluating Alternatives 183
Video Case: IMG Worldwide 183
Company Case: GoldieBlox: Swimming Upstream against Consumer Perceptions 184
Chapter 6 Consumer Markets and Buyer Behavior 156
Business Markets 188
Market Structure and Demand 189
Nature of the Buying Unit 189
Types of Decisions and the Decision Process 189
Business Buyer Behavior 190
Major Types of Buying Situations 191
Participants in the Business Buying Process 192
Major Influences on Business Buyers 192
The Business Buyer Decision Process 195
Problem Recognition 195
General Need Description 196
Product Specification 196
Supplier Search 196
Proposal Solicitation 196
Supplier Selection 197
Order-Routine Specification 197
Performance Review 197
Engaging Business Buyers with Digital and Social Marketing 197
E-procurement and Online Purchasing 197
Business-to-Business Digital and Social Media Marketing 198
Institutional and Government Markets 199
Institutional Markets 199
Government Markets 201
Reviewing and Extending the Concepts 203
Objectives Review and Key Terms 203
Objectives review 203
Key terms 204
Discussion and Critical Thinking 204
Discussion Questions 204
Critical thinking exercises 205
Applications and Cases 205
Online, Mobile, and Social Media Marketing: E-procurement and Mobile\rProcurement 205
Marketing ethics: Innocent: Proven Guilty? 205
Marketing by the Numbers: NAICS 206
Video Case: Eaton 206
Company Case: Procter & Gamble: Treating Business Customers as Strategic Partners 206
PART 3: Designing a Customer Value–Driven Strategy and Mix 210
Chapter 7 Customer Value–Driven\rMarketing Strategy: Creating Value for Target Customers 210
Marketing Strategy 212
Market Segmentation 213
Segmenting Consumer Markets 213
Segmenting Business Markets 219
Segmenting International Markets 220
Requirements for Effective Segmentation 221
Market Targeting 221
Evaluating Market Segments 221
Selecting Target Market Segments 222
Differentiation and Positioning 228
Positioning Maps 229
Choosing a Differentiation and Positioning Strategy 230
Communicating and Delivering the Chosen Position 235
Reviewing and Extending the Concepts 236
Objectives Review and Key Terms 236
Objectives review 236
Key terms 237
Discussion and Critical Thinking 237
Discussion Questions 237
Critical thinking exercises 238
Applications and Cases 238
Online, Mobile, and Social Media Marketing: Get Your Groupon 238
Marketing ethics: Targeting Teens 238
Marketing by the Numbers: USAA 238
Video Case: Sprout 239
Company Case: Virgin America: Flight Service for the Tech Savvy 239
Chapter 8 Products, Services, and Brands: Building Customer Value 242
What Is a Product? 244
Products, Services, and Experiences 244
Levels of Product and Services 245
Product and Service Classifications 246
Product and Service Decisions 249
Individual Product and Service Decisions 249
Product Line Decisions 256
Product Mix Decisions 256
Services Marketing 258
The Nature and Characteristics of a Service 258
Marketing Strategies for Service Firms 259
The Service Profit Chain 259
Branding Strategy: Building Strong Brands 264
Brand Equity and Brand Value 264
Building Strong Brands 265
Managing Brands 272
Reviewing and Extending the Concepts 272
Objectives Review and Key Terms 272
Objectives Review 272
Key Terms 273
Discussion and Critical Thinking 274
Discussion Questions 274
Critical thinking exercises 274
Applications and Cases 274
Online, Mobile, and Social Media Marketing: Feeding Pets from Your Smartphone 274
Marketing Ethics: Cutthroat Prices 274
Marketing by the Numbers: Pop-Tarts Gone Nutty! 275
Video Case: Plymouth Rock Assurance 275
Company Case: Airbnb: Making Hospitality Authentic 275
Chapter 9 Developing New Productsand Managing the Product Life Cycle 278
New Product Development Strategy 280
The New Product Development Process 281
Idea Generation 281
Idea Screening 283
Concept Development and Testing 283
Marketing Strategy Development 284
Business Analysis 285
Product Development 286
Test Marketing 286
Commercialization 287
Managing New Product Development 287
Product Life-Cycle Strategies 289
Introduction Stage 294
Growth Stage 294
Maturity Stage 295
Decline Stage 296
Additional Product and Service Considerations 297
Product Decisions and Social Responsibility 297
International Product and Services Marketing 298
Reviewing and Extending the Concepts 299
Objectives Review and Key Terms 299
Objectives review 299
Key terms 300
Discussion and Critical Thinking 300
Discussion Questions 300
Critical thinking exercises 301
Applications and Cases 301
Online, Mobile, and Social Media Marketing: Telemedicine 301
Marketing ethics: The Sustainable Tourist? 301
Marketing by the Numbers: Dental House Calls 302
Video Case: Day2Night Convertible Heels 302
Company Case: Bose: Better Products through Research 302
Chapter 10 Understanding and Capturing Customer Value 306
What Is a Price? 308
Major Pricing Strategies 309
Customer Value–Based Pricing 309
Cost-Based Pricing 313
Competition-Based Pricing 317
Other Internal and External Considerations Affecting Price Decisions 317
Overall Marketing Strategy, Objectives, and Mix 318
Organizational Considerations 321
The Market and Demand 321
The Economy 323
Other External Factors 323
Reviewing and Extending the Concepts 324
Objectives Review and Key Terms 324
Objectives review 324
Key Terms 325
Discussion and Critical Thinking 325
Discussion Questions 325
Critical Thinking exercises 325
Applications and Cases 325
Online, Mobile, and Social Media Marketing: Sold Out 325
Marketing ethics: The Cost of a Life 326
Marketing by the Numbers: Pricey Sheets 326
Video Case: Fast-Food Discount Wars 327
Company Case: MSC Cruises: From One Second-Hand Ship\rto a Major World Player 327
Chapter 11 Pricing Strategies::Additional Considerations 330
New Product Pricing Strategies 332
Market-Skimming Pricing 332
Market-Penetration Pricing 333
Product Mix Pricing Strategies 333
Product Line Pricing 334
Optional-Product Pricing 334
Captive-Product Pricing 334
By-Product Pricing 335
Product Bundle Pricing 335
Price Adjustment Strategies 335
Discount and Allowance Pricing 335
Segmented Pricing 336
Psychological Pricing 337
Promotional Pricing 338
Geographical Pricing 339
Dynamic and Online Pricing 340
International Pricing 342
Price Changes 344
Initiating Price Changes 344
Responding to Price Changes 345
Public Policy and Pricing 346
Pricing within Channel Levels 349
Pricing across Channel Levels 349
Reviewing and Extending the Concepts 350
Objectives Review and Key Terms 350
Objectives Review 350
Key Terms 351
Discussion and Critical Thinking 351
Discussion Questions 351
Critical thinking exercises 352
Applications and Cases 352
Online, Mobile, and Social Media Marketing: Krazy Coupon Lady 352
Marketing Ethics: Less Bang for Your Buck 352
Marketing by the Numbers: Louis Vuitton Price Increase 352
Video Case: Hammerpress 353
Company Case: Lululemon: Indulging Customers at a Premium Price 353
Chapter 12 Marketing Channels:Delivering Customer Value 356
Supply Chains and the Value Delivery Network 358
The Nature and Importance of Marketing Channels 359
Channel Behavior and Organization 362
Channel Behavior 362
Vertical Marketing Systems 363
Horizontal Marketing Systems 365
Multichannel Distribution Systems 365
Changing Channel Organization 366
Channel Design Decisions 368
Analyzing Consumer Needs 369
Setting Channel Objectives 369
Identifying Major Alternatives 370
Evaluating the Major Alternatives 371
Designing International Distribution Channels 371
Channel Management Decisions 372
Selecting Channel Members 372
Managing and Motivating Channel Members 373
Evaluating Channel Members 375
Public Policy and Distribution Decisions 375
Marketing Logistics and Supply Chain Management 376
Nature and Importance of Marketing Logistics 376
Sustainable Supply Chains 377
Goals of the Logistics System 378
Major Logistics Functions 378
Integrated Logistics Management 381
Reviewing and Extending the Concepts 383
Objectives Review and Key Terms 383
Objectives Review 383
Key Terms 384
Discussion and Critical Thinking 385
Discussion Questions 385
Critical thinking exercises 385
Applications and Cases 385
Online, Mobile, and Social Media Marketing: Fabletics Changing Channels 385
Marketing Ethics: Ethical Sourcing 386
Marketing by the Numbers: Tyson Expanding Distribution 386
Video Case: Progressive 386
Company Case: Apple Pay: Taking Mobile Payments Mainstream 387
Chapter 13 Retailing and Wholesaling 390
Retailing 392
Retailing: Connecting Brands with Consumers 392
Types of Retailers 393
Retailer Marketing Decisions 400
Segmentation, Targeting, Differentiation, and Positioning Decisions 400
Product Assortment and Services Decision 401
Price Decision 403
Promotion Decision 403
Place Decision 404
Retailing Trends and Developments 405
Tighter Consumer Spending 405
New Retail Forms, Shortening Retail Life Cycles, and Retail Convergence 406
The Rise of Megaretailers 406
Growth of Direct, Online, Mobile, and Social Media Retailing 407
The Need for Omni-Channel Retailing 407
Growing Importance of Retail Technology 409
Green Retailing 410
Global Expansion of Major Retailers 411
Wholesaling 411
Types of Wholesalers 412
Trends in Wholesaling 416
Reviewing and Extending the Concepts 417
Objectives Review and Key Terms 417
Objectives Review 417
Key Terms 418
Discussion and Critical Thinking 418
Discussion Questions 418
Critical thinking Exercises 418
Applications and Cases 418
Online, Mobile, and Social Media Marketing: Skipping the Checkout Line 418
Marketing Ethics: Footloose and Tax Free 419
Marketing by the Numbers:Inventory Management 419
Video Case: Kmart 419
Company Case: Bass Pro Shops: Creating Nature’s Theme Park for People\rWho Hate to Shop 420
Chapter 14 Engaging Consumers and Communicating Customer Value: Integrated Marketing Communication Strategy 422
The Promotion Mix 424
Integrated Marketing Communications 425
The New Marketing Communications Model 425
The Need for Integrated Marketing Communications 427
Developing Effective Marketing Communication 430
A View of the Communication Process 430
Steps in Developing Effective Marketing Communication 432
Setting the Total Promotion Budget and Mix 437
Setting the Total Promotion Budget 437
Shaping the Overall Promotion Mix 439
Integrating the Promotion Mix 441
Socially Responsible Marketing Communication 441
Reviewing and Extending the Concepts 444
Objectives Review and Key Terms 444
Objectives Review 444
Key Terms 445
Discussion and Critical Thinking 446
Discussion Questions 446
Critical Thinking exercises 446
Applications and Cases 446
Online, Mobile, and Social Media Marketing: Spot the Difference 446
Marketing Ethics: Western Stereotypes 447
Marketing by the Numbers: Advertising-to-Sales Ratios 447
Video Case: OXO 447
Company Case: Volvo Trucks: Integrated Marketing Communications of Epic Proportions 447
Chapter 15 Advertising and Public Relations 450
Advertising 452
Major Advertising Decisions 453
Setting Advertising Objectives 453
Setting the Advertising Budget 456
Evaluating Advertising Effectiveness and the Return on Advertising Investment 468
Other Advertising Considerations 468
Public Relations 470
The Role and Impact of PR 471
Major Public Relations Tools 472
Reviewing and Extending the Concepts 473
Objectives Review and Key Terms 473
Objectives Review 473
Key Terms 473
Discussion and Critical Thinking 474
Discussion Questions 474
Critical Thinking Exercises 474
Applications and Cases 474
Online, Mobile, and Social Media Marketing: Facebook Audience Network 474
Marketing Ethics: Lie To Me 474
Marketing by the Numbers: Dubai City Guide 475
Video Case: Kmart 475
Company Case: Allstate: Bringing Mayhem to the Auto Insurance Advertising Wars 475
Chapter 16 Personal Selling and Sales Promotion 478
Personal Selling 480
The Nature of Personal Selling 480
The Role of the Sales Force 481
Managing the Sales Force 482
Designing the Sales Force Strategy and Structure 482
Recruiting and Selecting Salespeople 485
Training Salespeople 486
Compensating Salespeople 487
Supervising and Motivating Salespeople 488
Evaluating Salespeople and Sales Force Performance 489
Social Selling: Online, Mobile, and Social Media Tools 490
The Personal Selling Process 493
Steps in the Selling Process 493
Personal Selling and Managing Customer Relationships 495
Sales Promotion 496
The Rapid Growth of Sales Promotion 496
Sales Promotion Objectives 497
Major Sales Promotion Tools 498
Developing the Sales Promotion Program 502
Reviewing and Extending the Concepts 503
Objectives Review and Key Terms 503
Objectives Review 503
Key Terms 504
Discussion and Critical Thinking 505
Discussion Questions 505
Critical Thinking Exercises 505
Applications and Cases 505
Online, Mobile, and Social Media Marketing: Snap It and Redeem It! 505
Marketing Ethics: Walking the Customer 506
Marketing by the Numbers: Sales Force Analysis 506
Video Case: First Flavor 506
Company Case: SunGard: Building Sustained Growth by Selling the SunGard Way 506
17 Direct, Online, Social Media,and Mobile Marketing 510
Direct and Digital Marketing 512
The New Direct Marketing Model 512
Rapid Growth of Direct and Digital Marketing 513
Benefits of Direct and Digital Marketing to Buyers and Sellers 514
Forms of Direct and Digital Marketing 514
Marketing, the Internet, and the Digital Age 515
Online Marketing 516
Social Media and Mobile Marketing 521
Social Media Marketing 521
Mobile Marketing 525
Traditional Direct Marketing Forms 528
Direct-Mail Marketing 528
Catalog Marketing 529
Telemarketing 529
Direct-Response Television Marketing 530
Kiosk Marketing 531
Public Policy Issues in Direct and Digital Marketing 531
Reviewing and Extending the Concepts 534
Objectives Review and Key Terms 534
Objectives Review 534
Key Terms 536
Discussion and Critical Thinking 536
Discussion Questions 536
Critical thinking exercises 536
Applications and Cases 536
Online, Mobile, and Social Media Marketing: On the Move 536
Marketing Ethics: 537
Marketing by the Numbers: Field Sales versus Telemarketing 537
Video Case: Nutrisystem 537
Company Case: Alibaba: The World’s Largest E-tailer Is Not Amazon 538
PART 4: Extending Marketing 540
Chapter 18 Creating Competitive Advantage 540
Competitor Analysis 542
Identifying Competitors 542
Assessing Competitors 545
Selecting Competitors to Attack and Avoid 547
Designing a Competitive Intelligence System 549
Competitive Strategies 549
Approaches to Marketing Strategy 549
Basic Competitive Strategies 550
Competitive Positions 553
Market Leader Strategies 554
Market Challenger Strategies 557
Market Follower Strategies 558
Market Nicher Strategies 558
Balancing Customer and Competitor Orientations 559
Reviewing and Extending the Concepts 560
Objectives Review and Key Terms 560
Objectives Review 560
Key Terms 561
Discussion and Critical Thinking 561
Discussion Questions 561
Critical Thinking Exercises 562
Applications and Cases 562
Online, Mobile, and Social Media Marketing: I’ll Eat My Hat 562
Marketing Ethics: Creating Competitive Advantage . . . to What End? 562
Marketing by the Numbers: Market Share 562
Video Case: Umpqua Bank 563
Company Case: YouTube: Google’s Quest for Video Dominance 563
Chapter 19 The Global Marketplace 566
Global Marketing Today 568
Elements of the Global Marketing Environment 570
Deciding Whether to Go Global 578
Deciding Which Markets to Enter 578
Deciding How to Enter the Market 580
Exporting 580
Joint Venturing 581
Direct Investment 582
Deciding on the Global Marketing Program 583
Product 585
Promotion 586
Price 588
Distribution Channels 589
Deciding on the Global Marketing Organization 590
Reviewing and Extending the Concepts 591
Objectives Review and Key Terms 591
Objectives Review 591
Key Terms 591
Discussion and Critical Thinking 592
Discussion Questions 592
Critical Thinking Exercises 592
Applications and Cases 592
Online, Mobile, and Social Media Marketing: China’s Great Firewall 592
Marketing Ethics: Cleaning Up the Chinese Pharmaceutical Market 593
Marketing by the Numbers: Attracting Alternative Markets 593
Video Case: Monster 593
Company Case: L’Oréal: The United Nations of Beauty 593
Chapter 20 Sustainable Marketing: Social Responsibility and Ethics 596
Sustainable Marketing 598
Social Criticisms of Marketing 600
Marketing’s Impact on Individual Consumers 600
Marketing’s Impact on Society as a Whole 604
Marketing’s Impact on Other Businesses 606
Consumer Actions to Promote Sustainable Marketing 607
Consumerism 607
Environmentalism 608
Public Actions to Regulate Marketing 612
Business Actions Toward Sustainable Marketing 613
Sustainable Marketing Principles 613
Marketing Ethics and the Sustainable Company 617
Marketing Ethics 617
The Sustainable Company 620
Reviewing and Extending the Concepts 620
Objectives Review and Key Terms 620
Objectives Review 620
Key Terms 621
Discussion and Critical Thinking 621
Discussion Questions 621
Critical Thinking Exercises 622
Applications and Cases 622
Online, Mobile, and Social Media Marketing: Teens and Social Media 622
Marketing Ethics: Milking the International Market 622
Marketing by the Numbers: The Cost of Sustainability 622
Video Case: Honest Tea 623
Company Case: adidas: Athletic Apparel with Purpose 623
Appendix 1: Marketing Plan 627
Appendix 2: Marketing by the Numbers 637
Appendix 3: Careers in Marketing 655
Glossary 667
References 675
Index 705