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Modern Dental Assisting - E-Book

Modern Dental Assisting - E-Book

Doni L. Bird | Debbie S. Robinson

(2017)

Additional Information

Book Details

Abstract

Learn dental assisting top to bottom from the best, with the most comprehensive, most current, and most trusted text available. For more than 40 years, students and practitioners alike have relied on Modern Dental Assisting for its cutting-edge content, easy-to-grasp writing style, step-by-step procedures, engaging learning features, and top-notch visuals to master all aspects of dental assisting. The 12th edition showcases a brand-new illustration program and content on technological advances, public health and access to care, teledentistry, infection control guidelines, the Zika virus, Ebola, the oral-systemic health connection, and much more. Written by trusted experts Doni Bird and Debbie Robinson, this is the all-in-one learning resource you need to stay ahead of the curve in the modern world of dental assisting.

  • Comprehensive, cutting edge content provides a single, start-to-finish source for dental assisting training.
  • Step-by-step procedures use color coding, key-step icons, and clinical photos to demonstrate key dental assisting competencies for both general and expanded functions — detailing for each the equipment and supplies, chronological steps, and rationales.
  • 70 procedural videos with questions and answers provide you with unlimited practice for clinical encounters. 
  • UNIQUE! Interactive Dental Office program features 25 in-depth case studies with questions, online periodontal charting, and radiographic mounting exercises to help you problem-solve their way through a wide variety of dental conditions and procedures.
  • Recall and Critical Thinking questions in each chapter as well as self-assessment questions and an online mock exam provide robust opportunities for practice and application.
  • Feature boxes on CDC guidelines, patient education, law and ethics, and future trends summarize recommendations and key applications in practice.
  • Chapter key terms are defined at the beginning of each chapter, highlighted within text discussions, and cross-referenced to chapters within the glossary.
  • Learning and performance outcomes help you focus on goals, serve as checkpoints for comprehension and skills mastery, and provide study tools for exam preparation.
  • NEW! Content on the latest topics affecting dental assisting practice includes technological advancements, public health and access to care, teledentistry, infection control guidelines, the Zika virus, Ebola, the oral-systemic health connection, and much more.
  • Revised art program provides vivid original renderings of dental anatomy tooth morphology and dental imaging, along with modern and improved photos of the latest products, equipment, and instruments.

Table of Contents

Section Title Page Action Price
Front Cover Cover
Modern Dental Assisting i
Copyright ii
REVIEWERS iii
ACKNOWLEDGMENTS v
ABOUT THE AUTHORS vi
PREFACE vii
Who Will Benefit from This Book? vii
Organization vii
The Learning Package vii
New to This Edition vii
For Instructors vii
For Students vii
Student Workbook viii
Dental Assisting Online viii
Support viii
THE LEARNING PACKAGE ix
Textbook ix
Evolve Resources ix
Student Site ix
Plus The Interactive Dental Office Online! ix
Faculty Site ix
TEACH Instructor Resources ix
Student Workbook x
Dental Assisting Online for Modern Dental Assisting x
HOW TO USE MODERN DENTAL ASSISTING xi
Icon Key xiv
Dedication xv
CONTENTS xvi
1 - The Dental AssistingProfession 1
1 - History of Dentistry 2
Early Times 3
The Egyptians 3
The Greeks 3
The Chinese 3
The Romans 3
The Renaissance 5
Early America 6
Educational and Professional Development in the United States 6
Women in Dental History 7
African Americans in Dental History 8
American Indians in Dental History 8
History of Dental Assisting 10
History of Dental Hygiene 11
Dental Accreditation 12
National Museum of Dentistry 12
2 - The Professional Dental Assistant 14
Characteristics of a Professional Dental Assistant 14
Professional Appearance 14
Knowledge and Skills 15
Teamwork 15
Attitude 15
Dedication 16
Responsibility and Initiative 16
Confidentiality 16
Personal Qualities 16
Educational Requirements 16
Types of Programs 16
Career Opportunities 16
Employment Settings 16
Other Career Opportunities 16
Salaries 16
Professional Organizations 17
American Dental Assistants Association 17
Dental Assisting National Board 18
Certified Dental Assistant 18
Certified Dental Assistant (Cda) Examination. The CDA examination contains three separate component exams: General Chairside Ass... 19
Certified Orthodontic Assistant (Coa) Examination. The COA examination contains two separate component exams: Orthodontic Assist... 19
NATIONAL ENTRY LEVEL DENTAL ASSISTANT (NELDA) EXAMINATION. The NELDA examination consists of three component exams: Radiation He... 19
CERTIFIED RESTORATIVE FUNCTIONS DENTAL ASSISTANT (CRFDA) EXAMINATION. The CRFDA examination consists of six component exams: Ana... 19
Certified Preventive Functions Dental Assistant (Cpfda). The CPFDA examination consists of four component exams: Coronal Polish ... 19
3 - The Dental Healthcare Team 20
Dentist 20
Dental Specialist 21
Registered Dental Hygienist 21
Dental Assistant 22
Clinical Dental Assistant 23
Chairside Assistant 23
Circulating Assistant 23
Community Work 23
Mobile Dental Facilities 23
Sterilization Assistant 23
Expanded-Functions Dental Assistant 24
Business Assistant 24
Dental Laboratory Technician 24
Supporting Services 25
4 - Dental Ethics 27
Sources for Ethics 27
Basic Principles of Ethics 28
Regard for Self-Determination (Autonomy) 28
To “Do No Harm” (Nonmaleficence) 28
Promotion of Well-Being (Beneficence) 28
Regard for Justice 28
Veracity 28
Confidentiality 28
Privacy 29
Continuing Education 29
Professional Code of Ethics 29
Applying Ethical Principles 30
Ethical Dilemmas 30
Case Example 30
Steps for Solving Ethical Dilemmas 30
5 - Dentistry and the Law 32
Statutory Law 33
Criminal Law 33
Civil Law 33
Contract Law 34
Tort Law 34
State Dental Practice Act 34
Board of Dentistry 34
Expanded Functions and Supervision 35
Unlicensed Practice of Dentistry 35
Dentist-Patient Relationship 36
Duty of Care/Standard of Care 36
Abandonment 36
Patient Responsibilities 36
Due Care 36
Malpractice 37
Acts of Omission and Commission 37
Doctrine of Res Ipsa Loquitur 37
Risk Management 37
Avoiding Malpractice Lawsuits 37
“Silence Is Golden” 37
Guidelines for Informed Consent 38
Informed Patient Consent 38
Informed Refusal 38
Exceptions to Disclosure 38
Informed Consent for Minors 38
Documenting Informed Consent 38
Content of Informed Consent Forms 39
Patient Referral 39
Failure to Refer 39
Guarantees 39
Contributory Negligence 39
Patient Records 39
Ownership of Dental Records and Radiographs 39
Reporting Abuse and Neglect 40
Child Abuse 40
Domestic Violence 41
Elder Abuse 41
Dental Neglect 41
Immunity 41
HIPAA 41
2 - Sciences in Dentistry 45
6 - General Anatomy 46
Planes and Body Directions 47
Structural Units 47
Cells 47
Stem Cells 49
Cell Membrane 50
Cytoplasm 50
Nucleus 50
Tissues 50
Organs 53
Body Systems 53
Body Cavities 53
Body Regions 54
7 - General Physiology 55
Physiology and Dental Assisting 56
Body Systems 56
Skeletal System 57
Bone 57
Cartilage 58
Joints 58
Muscular System 60
Striated Muscle 60
Smooth Muscle 60
Cardiac Muscle 60
Muscle Function 60
Cardiovascular System 60
Circulatory System 60
Heart 60
Heart Chambers 60
Heart Valves 64
Blood Flow through the Heart 64
Blood Vessels 64
Blood and Blood Cells 64
Blood Typing and Rh Factor 65
Lymphatic System 66
Lymph Vessels 66
Lymph Nodes 66
Lymph Fluid 67
TONSILS. 67
Spleen. The spleen is the largest of the lymphoid organs. It is about the size of a clenched fist and is located in the upper le... 67
Nervous System 67
Neurons 67
Central Nervous System 69
Brain 69
Spinal Cord 69
Peripheral Nervous System 69
Respiratory System 69
Nose 70
Pharynx 70
Epiglottis 71
Larynx 71
Trachea 71
Lungs 71
Digestive System 71
Digestive Process 71
Structures 71
Mouth 72
Pharynx 72
Esophagus 72
Stomach 72
Small Intestine 72
Large Intestine 72
Liver, Gallbladder, and Pancreas 72
Endocrine System 72
Urinary System 72
Integumentary System 73
Skin Structures 74
Epidermis 74
Dermis 75
Subcutaneous Fat 75
Skin Appendages 75
Hair 75
Nails 75
Glands 75
Reproductive System 75
Male 75
Interaction among the Ten Body Systems 76
8 - Oral Embryology and Histology 77
Oral Embryology 78
Prenatal Development 78
Embryonic Development of the Face and Oral Cavity 79
Primary Embryonic Layers 79
Early Development of the Mouth 81
Branchial Arches 81
Hard and Soft Palates 82
Facial Development 82
Tooth Development 82
Developmental Disturbances 84
Genetic Factors 84
Environmental Factors 84
Facial Development After Birth 84
Tooth Movement 86
Life Cycle of a Tooth 86
Growth Periods 86
Bud Stage. The bud stage, also known as initiation, is the beginning of development for each tooth. This stage follows a definit... 86
Cap Stage. During the cap stage, also known as proliferation, the cells of the tooth grow and increase in number. This growth ca... 86
Bell Stage. During the bell stage, the cells differentiate and become specialized in a process called histodifferentiation, as f... 87
Calcification 87
Pits and Fissures. If the tooth has several cusps, a cap of enamel forms over each cusp. As growth continues, the cusps eventual... 87
Eruption of Primary Teeth 87
Shedding of Primary Teeth 87
Eruption of Permanent Teeth 87
Oral Histology 88
Crown 88
Root 90
Enamel 90
Dentin 92
Cementum 93
Pulp 93
Periodontium 94
Attachment Apparatus 94
Alveolar Process. Alveolar processes are extensions of bone from the body of the mandible and the maxilla, which support the tee... 94
Periodontal Ligament. The periodontal ligament is dense connective tissue organized into fiber groups that connects the cementum... 94
Supportive and Protective Functions. Fiber groups are designed to support the tooth in its socket and to hold it firmly in norma... 96
Sensory Function. The nerve supply for the ligament comes from the nerves just before they enter the apical foramen. Also, nerve... 96
Nutritive Function. The ligaments receive their nutrition from the blood vessels that also supply the tooth and its alveolar bon... 96
Formative and Resorptive Functions. The fibroblasts of the periodontal ligament permit the continuous and rapid remodeling that ... 96
Periodontal Ligament Fiber Groups. The periodontal ligament consists of three different types of fiber groups (Fig. 8.23). The p... 96
Periodontal Fiber Groups. Alveolar crest fibers run from the crest of the alveolar bone to the cementum in the region of the CEJ... 96
Transseptal Fiber Groups. Transseptal fibers, also known as interdental fibers, are located interproximally above the crest of t... 97
Gingival Fiber Groups. Gingival fibers are regarded as part of the periodontal ligaments, even though they do not support the to... 97
Gingival Unit 97
Lining Mucosa. Lining mucosa is noted for its softer texture, moist surface, and ability to stretch and be compressed, thereby a... 98
Masticatory Mucosa. Masticatory mucosa is noted for its rubbery surface texture and resiliency. Masticatory mucosa includes the ... 98
Specialized Mucosa. On the top surface, or dorsal surface, of the tongue, both masticatory mucosa and specialized mucosa are pre... 98
9 - Head and Neck Anatomy 99
Regions of the Head 100
Bones of the Skull 100
Bones of the Cranium 100
Parietal Bones 100
Frontal Bone 100
Occipital Bone 100
Temporal Bones 100
Sphenoid Bone 102
Ethmoid Bone 104
Auditory Ossicles 104
Bones of the Face 104
Zygomatic Bones 104
Maxillary Bones 106
Palatine Bones 106
Nasal Bones 106
Lacrimal Bones 106
Vomer 106
Nasal Conchae 106
Mandible 107
Hyoid Bone 108
Postnatal Development 108
Fusion of Bones 108
Maxilla. At birth, the maxilla is entirely filled with developing tooth buds (see Chapter 11). Vertical growth of the upper face... 108
Differences between Male and Female Skulls 108
Temporomandibular Joints 108
Capsular Ligament 108
Articular Space 108
Jaw Movement 108
Hinge Action 108
Gliding Movement 108
Temporomandibular Disorders 111
Symptoms 111
Pain. Patients with TMD may report a wide range of pain types, including headache; pain in and around the ear (when no infection... 111
Joint Sounds. Clicking, popping, or crepitus may be heard when the mouth is opened. Crepitus is the cracking sound that may be h... 112
Limitations in Movement. Limitations in movement lead to difficulty and pain on chewing, yawning, or widely opening the mouth. T... 112
Causes 112
Muscles of the Head and Neck 112
Major Muscles of the Neck 112
Major Muscles of Facial Expression 112
Major Muscles of Mastication 112
Muscles of the Floor of the Mouth 113
Muscles of the Tongue 113
Muscles of the Soft Palate 113
Salivary Glands 113
Minor Salivary Glands 113
Major Salivary Glands 113
Blood Supply to the Head and Neck 114
Major Arteries of the Face and Oral Cavity 114
External Carotid Artery 114
Facial Artery 116
Lingual Artery 116
Maxillary Artery 118
Major Veins of the Face and Oral Cavity 118
Nerves of the Head and Neck 118
Cranial Nerves 118
Innervation of the Oral Cavity 118
Maxillary Division of Trigeminal Nerve 119
Mandibular Division of the Trigeminal Nerve 119
Lymph Nodes of the Head and Neck 122
Structure and Function 122
Superficial Lymph Nodes of the Head 122
Deep Cervical Lymph Nodes 122
Lymphadenopathy 122
Paranasal Sinuses 122
10 - Landmarks of the Face and Oral Cavity 125
Landmarks of the Face 126
Regions of the Face 126
Features of the Face 126
Skin 126
Lips 127
The Oral Cavity 127
The Vestibule 127
Labial and Other Frenula 128
Gingiva 129
Unattached Gingiva 129
Interdental Gingiva 129
Gingival Groove 129
Attached Gingiva 130
The Oral Cavity Proper 130
Hard Palate 130
Soft Palate 130
Tongue 130
Taste Buds 132
Teeth 133
11 - Overview of the Dentitions 134
Dentition Periods 135
Primary Dentition 135
Mixed Dentition 135
Permanent Dentition 138
Dental Arches 138
Quadrants 138
Sextants 138
Anterior and Posterior Teeth 140
Types and Functions of Teeth 140
Incisors 141
Canines 141
Premolars 141
Molars 141
Tooth Surfaces 142
Anatomic Features of Teeth 142
Contours 142
Facial and Lingual Contours 142
Mesial and Distal Contours 142
Contacts 142
Height of Contour 142
Embrasures 143
Angles and Divisions of Teeth 144
Line and Point Angles 144
Divisions into Thirds 144
Occlusion and Malocclusion 144
Angle’s Classification 145
Class I 145
Class II 145
Division 1. The lips are usually flat and parted, with the lower lip tucked behind the upper incisors. The upper lip appears sho... 145
Division 2. Class II, division 2, includes class II malocclusions in which the maxillary incisors are not in labioversion. The m... 145
Class III 145
Stabilization of the Arches 147
Closure 147
Curve of Spee 147
Curve of Wilson 147
Tooth-Numbering Systems 147
Universal/National System 147
International Standards Organization System 148
Palmer Notation System 148
12 - Tooth Morphology 150
Anterior Permanent Dentition 151
Permanent Incisors 151
Maxillary Central Incisors 151
Maxillary Lateral Incisors 152
Mandibular Incisors 153
Mandibular Central Incisors. The mandibular central incisors ( 153
Mandibular Lateral Incisors. The mandibular lateral incisors ( 153
Permanent Canines 154
Maxillary Canines 154
Mandibular Canines 155
Posterior Permanent Dentition 155
Permanent Premolars 156
Maxillary First Premolars 156
Maxillary Second Premolars 156
Mandibular First Premolars 157
Mandibular Second Premolars 157
Permanent Molars 158
Maxillary Molars 158
Maxillary First Molars. The maxillary first molars ( 159
Maxillary Second Molars. The maxillary second molars ( 159
Maxillary Third Molars. The maxillary third molars ( 159
Mandibular Molars 160
Mandibular First Molars. The permanent mandibular first molars ( 160
Mandibular Second Molars. The mandibular second molars ( 161
Mandibular Third Molars. The mandibular third molars ( 161
Primary Dentition 161
Primary Incisors 162
Maxillary Central Incisors 162
Maxillary Lateral Incisors 162
Mandibular Central Incisors 163
Mandibular Lateral Incisors 163
Primary Canines 164
Maxillary Canines 164
Mandibular Canines 164
Primary Molars 164
Maxillary First Molars 165
Maxillary Second Molars 165
Mandibular First Molars 165
Mandibular Second Molars 166
3 - Oral Health and Prevention of Dental Disease 167
13 - Dental Caries 168
Bacterial Infection 169
Oral Biofilm 169
Enamel Structure 169
The Caries Process 169
Stages of Caries Development 171
Secondary (Recurrent) Caries 172
Root Caries 172
Early Childhood Caries 173
Risk Factors 173
How Children Get Early Childhood Caries 173
The Importance of Saliva 173
Caries Diagnosis 175
Dental Explorer 175
Radiographs 175
Visual Appearance 175
Indicator Dyes 175
Caries Detection Devices 175
Laser Caries Detector 175
Calibration of the Tip 176
CAMBRA 176
Methods of Caries Intervention 177
Caries Risk Assessment Tests 177
14 - Periodontal Diseases 184
Definition and Prevalence of Periodontal Disease 184
The Systemic Connection 185
Cardiovascular Disease 185
Preterm/Low Birth Weight 186
Respiratory Disease 186
Causes of Periodontal Disease 186
Calculus 186
Supragingival Calculus 186
Subgingival Calculus 187
Other Risk Factors 187
Types of Periodontal Disease 187
Signs and Symptoms 188
Gingivitis 188
Periodontitis 189
Description of Periodontal Disease 190
Dental Perioscopy 191
15 - Preventive Dentistry 193
Partners in Prevention 193
Early Dental Care 194
Pregnancy and Dental Care 194
Dental Care for 0 to 5 Years 194
Dental Sealants 195
Oral Health and Aging 195
Age-Related Dental Changes 196
Age-Related Pathology-Related Conditions 196
Fluoride 196
How Fluoride Works 196
Preeruptive Development 196
Posteruptive Development 196
Safe and Toxic Levels 197
Precautions 197
Fluoride Needs Assessment 197
Fluoridated Water 198
Bottled Water 198
Foods and Beverages 198
Prescribed Dietary Supplements 198
Sources of Topical Fluoride 198
Toothpastes 200
Mouth Rinses 200
Gels 201
Varnish 201
Professional Applications 201
Nutrition and Dental Caries 201
Sugar Substitutes 201
Xylitol 202
Dietary Analysis 202
Steps for Analyzing a Food Diary 202
Plaque Control Program 203
Toothbrushes and Toothbrushing 203
Baby Toothbrushes 203
Manual Toothbrushes 203
Automatic Toothbrushes 203
Toothbrushing 204
Toothbrushing Precautions 204
Toothbrushing for Unusual Conditions 204
Dental Floss or Tape 205
When to Floss 207
Interdental Aids 207
End-Tuft Brushes 207
Bridge Threaders 207
Automatic Flossers 207
Perio-Aid 208
Dentures 210
Toothpaste 210
Mouth Rinses 211
Oral Irrigation Devices 211
General Guidelines for Home Care Products 211
16 - Nutrition 218
Nutrition and the Dental Assistant 218
Healthy People 2020 Report 219
Nutrient Recommendations 219
Dietary Reference Intakes (DRIs) 219
Recommended Dietary Allowances (RDAs) 219
Dietary Guidelines for Americans 219
MyPlate 220
Canada’s Food Guide 220
Carbohydrates 223
Foods That Cause Tooth Decay 224
Proteins 224
Fats (Lipids) 225
Cholesterol 225
Antioxidants 225
Vitamins 225
Minerals 226
Water 226
Diet Modification 229
Dietary Analysis 229
Reading Food Labels 229
Product Label Information 230
Labeling Ingredients 231
Label Claims 231
Organic Foods 231
Eating Disorders 232
Bulimia 232
Anorexia Nervosa 232
Female Athlete Triad 233
Management of Eating Disorders 233
Healthy Habits 233
17 - Oral Pathology 235
Making a Diagnosis 236
Historical Diagnosis 236
Clinical Diagnosis 236
Radiographic Diagnosis 236
Microscopic Diagnosis 238
Laboratory Diagnosis 238
Therapeutic Diagnosis 238
Surgical Diagnosis 238
Differential Diagnosis 238
Acute/Chronic Inflammation 238
Oral Lesions 239
Lesions Extending Below Mucosal Surface 239
Lesions Extending Above the Mucosal Surface 239
Lesions Even with the Mucosal Surface 239
Raised or Flat Lesions 239
Diseases of the Oral Soft Tissues 239
Leukoplakia 239
Lichen Planus 240
Candidiasis 240
Pseudomembranous Candidiasis 240
Hyperplastic Candidiasis 240
Atrophic Candidiasis 241
Aphthous Ulcers 241
Cellulitis 241
Conditions of the Tongue 242
Oral Cancer 243
Leukemia 243
Smokeless Tobacco 244
Therapy for Oral Cancer 244
Dental Implications of Radiation Therapy 244
Xerostomia 244
Radiation Caries 244
Osteoradionecrosis 244
Dental Implications of Chemotherapy 245
Human Immunodeficiency Virus and Acquired Immunodeficiency Syndrome 245
Oral Manifestations 245
HIV Gingivitis 245
HIV Periodontitis 246
Cervical Lymphadenopathy 246
Candidiasis 246
Lymphoma 246
Hairy Leukoplakia 247
Kaposi’s Sarcoma 247
Herpes Simplex 247
Herpes Zoster 248
Human Papillomavirus 248
Developmental Disorders 248
Genetic Factors 248
Environmental Factors 248
Disturbances in Jaw Development 250
Disturbances in Lip, Palate, and Tongue Development 250
Disturbances in Tooth Development and Eruption 250
Disturbances in Enamel Formation 251
Disturbances in Dentin Formation 252
Premature Eruption 252
Ankylosis 252
Impaction 252
Miscellaneous Disorders 252
Attrition 252
Bruxism 253
Bulimia 253
Orofacial Piercings 253
Meth Mouth 253
4 - Infection Preventionin Dentistry 257
18 - Microbiology 259
Pioneers in Microbiology 260
Koch’s Postulates 261
Major Groups of Microorganisms 261
Bacteria 262
Shape 262
Gram-Positive and Gram-Negative Bacteria 263
Need for Oxygen 263
Capsules 263
Spores 263
Rickettsiae 264
Algae 264
Protozoa 264
Fungi 264
Prions 264
Prion Diseases 265
Future Research 265
Viruses 265
Specificity 265
Latency 265
Treatment of Viral Diseases 265
Transmission of Viral Diseases 265
Viruses in the Environment 265
Viral Diseases 265
Viral Hepatitis 265
Hepatitis A 266
Hepatitis B 266
Hepatitis B Virus Immunization. A highly effective vaccine is available to prevent HBV. All dental personnel with a chance of oc... 266
Hepatitis C 267
Hepatitis D 267
Hepatitis E 267
Human Immunodeficiency Virus 267
Herpesviruses 267
Herpes Simplex Virus Type 1 268
Primary Herpes. This disease, which is highly contagious, makes its first appearance in very young children (1 to 3 years of age... 268
Recurrent Herpes Labialis. After this initial childhood infection occurs, the virus of herpes simplex lies dormant and reappears... 268
Herpes Simplex Virus Type 2 268
Herpes Zoster Virus 269
Cytomegalovirus 269
Epstein-Barr Virus 269
Herpes Transmission 269
West Nile Virus 269
H1N1 Flu Virus (Swine Flu) 269
Ebola Virus 270
Guideline for Dental Professionals on the Ebola Virus 270
Zika Virus 270
Bacterial Diseases 270
Tuberculosis 270
Legionnaires’ Disease 270
Tetanus 271
Syphilis 271
Methicillin-Resistant Staphylococcus aureus (MRSA) 272
Pandemic Diseases 272
19 - Disease Transmission and Infection Prevention 274
The Chain of Infection 275
Infectious Agent 276
Reservoir 276
Portal of Entry 276
Susceptible Host 276
Types of Infections 276
Chronic Infection 276
Latent Infection 276
Opportunistic Infection 276
Modes of Disease Transmission 276
Direct Transmission 277
Indirect Transmission 277
Airborne Transmission 277
Aerosol, Spray, or Spatter 277
Parenteral Transmission 278
Blood-Borne Transmission 278
Food and Water Transmission 278
Fecal-Oral Transmission 278
The Immune System 278
Naturally Acquired Immunity 278
Artificially Acquired Immunity 278
Disease Transmission in the Dental Office 278
Patient to Dental Team 279
Dental Team to Patient 279
Patient to Patient 279
Dental Office to Community 280
Community to Dental Office to Patient 280
Roles and Responsibilities of the CDC and OSHA in Infection Control 280
CDC Guidelines for Infection Control in Dental Health-Care Settings 280
2016 CDC Dental Infection Prevention Summary 281
CDC Rankings of Evidence 282
OSHA Blood-Borne Pathogens Standard 282
Exposure Control Plan 282
Standard and Universal Precautions 283
Categories of Employees 284
Postexposure Management 284
Employee Training 284
Hepatitis B Immunization 284
Employee Medical Records 285
Managing Contaminated Sharps 285
Preventing Needle Sticks 285
Infection Control Practices 286
Hand Hygiene 286
Handwashing Guidelines 286
Alcohol-Based Hand Rubs 286
Hand Care Recommendations 287
Personal Protective Equipment 287
Protective Clothing 289
Protective Clothing Requirements 289
Handling Contaminated Laundry 289
Protective Masks 290
Protective Eyewear 290
Face Shields 291
Patient Eyewear 291
Gloves 291
Gloves Damaged During Treatment 292
Gloves Damaged by Dental Materials 292
Examination Gloves 292
Overgloves 293
Sterile Surgical Gloves 293
Utility Gloves 293
Non–Latex-Containing Gloves 293
Maintaining Infection Control While Gloved 294
Opening Drawers and Cabinets 294
Opening Containers 294
High-Tech Equipment 294
Latex Allergies 295
Irritant Dermatitis 296
Type IV Allergic Reaction 296
Type I Allergic Reaction 296
Treatment 296
Latex-Sensitive Patients 296
Waste Management in the Dental Office 296
Classification of Waste 297
General Waste 297
Contaminated Waste 297
Hazardous Waste 297
Infectious or Regulated Waste (Biohazard) 297
Handling Extracted Teeth 298
Handling Contaminated Waste 298
Handling Medical Waste 298
Infectious Waste 298
Disposal of Medical Waste 298
Additional Infection Control Practices 298
Saliva Ejectors 298
Dental Laboratory 299
Preprocedural Mouth Rinses 300
Mycobacterium tuberculosis 300
Creutzfeldt-Jakob Disease and Other Prion Diseases 300
Laser/Electrosurgery Plumes or Surgical Smoke 300
20 - Principles and Techniques of Disinfection 309
Environmental Infection Control 310
Clinical Contact Surfaces 310
Surface Contamination 311
Surface Barriers 311
Single-Use (Disposable) Items 313
Precleaning and Disinfection 314
Precleaning. Precleaning means to clean before disinfecting. All contaminated surfaces must be precleaned before they can be dis... 315
Disinfection. Disinfection is intended to kill disease-causing microorganisms that remain on the surface after precleaning. Spor... 315
Disinfectants 315
Ideal Surface Disinfectant. The ideal surface disinfectant would rapidly kill a broad spectrum (range) of bacteria, would exhibi... 316
Disinfectant Precautions 316
Iodophors. Iodophors are EPA-registered intermediate-level hospital disinfectants with tuberculocidal action. Iodophors are reco... 316
Synthetic Phenol Compounds. Synthetic phenol compounds are EPA-registered intermediate-level hospital disinfectants with broad-s... 316
Sodium Hypochlorite. Sodium hypochlorite is classified as an intermediate-level disinfectant and is the main ingredient in house... 316
Alcohol. Ethyl alcohol and isopropyl alcohol have been used over the years as skin antiseptics and surface disinfectants. Howeve... 320
Immersion Disinfectants. Immersion disinfectants are chemicals on the market that can be used for sterilization or high-level di... 320
Glutaraldehyde 320
Chlorine Dioxide 320
Ortho-Phthalaldehyde 321
Evacuator System 321
Traps 321
Housekeeping Surfaces 321
Carpeting and Cloth Furnishings 322
Spills of Blood and Body Substances 322
Greener Infection Control 322
Paper 323
Radiology 323
Personal Protective Attire 323
Surface Barriers and Precleaning/Disinfection 323
21 - Principles and Techniques of Instrument Processing and Sterilization 326
Classification of Patient Care Items 327
Critical Instruments 328
Semicritical Instruments 328
Noncritical Instruments 328
Personal Protective Equipment 328
Transporting and Processing Contaminated Patient Care Items 329
Instrument-Processing Area 329
Workflow Pattern 330
Contaminated Area 331
Preparation and Packaging Area 331
Precleaning and Packaging Instruments 331
Holding Solution 331
Hand Scrubbing 331
Ultrasonic Cleaning 332
Ultrasonic Cleaning Solutions 332
Care of the Ultrasonic Cleaner 333
Testing the Ultrasonic Cleaner 333
Automated Washers/Disinfectors 333
Drying, Lubrication, and Corrosion Control 333
Packaging Instruments 334
Packaging Materials 334
Sterilization of Unwrapped Instruments 335
Methods of Sterilization 335
Steam Autoclave 336
Drying and Unloading Instruments 336
Flash Sterilization 336
Unsaturated Chemical Vapor Sterilization 338
Advantages 338
Disadvantages 339
Filtration and Monitoring of Chemical Vapors 339
Packaging 339
Pressure, Temperature, and Time 339
Dry Heat Sterilization 340
Static Air Sterilizers 340
Forced Air Sterilizers 340
Ethylene Oxide Sterilization 340
Liquid Chemical Sterilants 340
Sterilization Failures 341
Sterilization Monitoring 341
Physical Monitoring 342
Chemical Monitoring 342
Process Indicators 342
Process Integrators 342
Limitations 343
Biologic Monitoring 343
Handpiece Sterilization 343
Flushing Techniques 344
Sterilizing Techniques 344
5 - Occupational Healthand Safety 353
22 - Regulatory and Advisory Agencies 354
Associations and Organizations 355
American Dental Association 355
American Dental Assistants Association 356
American Dental Hygienists’ Association 356
Organization for Safety, Asepsis and Prevention 356
State and Local Dental Societies 357
Government Agencies 357
Centers for Disease Control and Prevention 357
Food and Drug Administration 358
Environmental Protection Agency 359
Occupational Safety and Health Administration 359
National Institutes of Health 359
National Institute of Dental and Craniofacial Research 359
National Institute for Occupational Safety and Health 359
Public Health Agency of Canada 360
23 - Chemical and Waste Management 361
Hazardous Chemicals 362
Exposure to Chemicals 362
Acute and Chronic Chemical Toxicity 362
Hand Protection 363
Eye Protection 363
Protective Clothing 363
Inhalation Protection 363
Control of Chemical Spills 364
Eyewash Units 364
Ventilation 364
General Precautions for Storing Chemicals 365
Follow Instructions 365
Avoid Exposure to Light 365
Check Expiration Date 365
Rotate Inventory 365
Disposal of Empty Containers 366
Hazardous Waste Disposal 366
Hazard Communication Program 366
Revision of the HCS Standard 366
Major Changes to the Hazard 366
Hazard Classification 366
Labels 367
Safety Data Sheets 367
Information and Training 367
Phase-in Period 367
Written Program 367
Chemical Inventory 367
Employee Training 367
Labeling of Chemical Containers 370
National Fire Protection Association Labels 370
Exemptions to Labeling Requirements 370
Dental Office Waste Management 371
Classification of Waste 371
Extracted Teeth 371
Sharps 372
Scrap Amalgam 372
Photochemical Waste 372
Radiographic Fixer 372
Radiographic Developer 372
Lead Contamination 372
Lead Foil 372
Disinfectants 373
Nonhazardous Waste Management 373
Waste Disposal 373
24 - Dental Unit Waterlines 375
Microorganisms in Dental Unit Waterlines 376
Background 376
Sources of Microorganisms 376
Biofilm 376
Biofilm in Dental Waterlines 377
Growth-Promoting Factors 377
Bacterial Characteristics 377
Methods for Reducing Bacterial Contamination 378
Self-Contained Water Reservoirs 378
Microfiltration Cartridges 378
Chemical Agents 378
Infection Control and Dental Unit Water 379
Flushing Waterlines 379
Minimizing Aerosol 379
Using Protective Barriers 379
Monitoring Water Quality 379
Use of Saliva Ejectors 380
25 - Ergonomics 382
Ergonomics in the Dental Office 382
Posture 383
Neutral Position 384
Deviations and Problems 384
Reaching Movements 384
Repetition and Force 384
Carpal Tunnel Syndrome 385
Gloves 386
Properly Fitting Gloves 386
Muscle-Strengthening Exercises 386
6 - Patient Informationand Assessment 391
26 - The Patient’s Dental Record 392
Patient Compliance 392
Permanent Record 393
Privacy 393
Quality Assurance 393
Risk Management 394
Research 394
Electronic Dental Record 394
Patient Record Forms 394
Patient Registration 395
Medical-Dental Health History 395
Medical History 397
Dental History 397
Medical Alert 397
Medical-Dental Health History Update 397
Diagnostic Information–Gathering Forms 397
Clinical Examination 397
Treatment Plan 399
Informed Consent 399
Progress Notes 399
Entering Data in a Patient’s Dental Record 401
27 - Vital Signs 405
Factors That Can Affect Vital Sign Readings 406
Temperature 406
Temperature Readings 406
Digital 406
Tympanic 406
Temporal Scanner 407
Glass 407
Pulse 407
Pulse Characteristics 408
Pulse Readings 408
Respiration 409
Respiration Characteristics 409
Respiration Readings 409
Blood Pressure 409
Blood Pressure Equipment 410
Blood Pressure Readings 410
Medical Considerations 410
Advanced Monitoring Procedures 411
Pulse Oximetry 411
Electrocardiogram 411
28 - Oral Diagnosis and Treatment Planning 419
Examination and Diagnostic Techniques 420
Visual Evaluation 420
Palpation 420
Instrumentation 420
Digital Imaging 421
Digital Photography 421
Documenting the Dental Examination 421
Tooth Diagrams 421
Tooth-Numbering Systems 424
Universal Numbering System 424
International Standards Organization System/Fédération Dentaire Internationale System 425
Palmer Notation System 425
Color Coding 425
Black’s Classification of Cavities 425
Abbreviations 426
Charting 426
Symbols 426
Clinical Examination of the Patient 432
Soft Tissue Examination 432
Examination and Charting of the Teeth 432
Examination and Charting of the Periodontium 432
The Treatment Plan 433
Types of Treatment Plans 433
Level I: Emergency Care 433
Level II: Standard Care 434
Level III: Optimum Care 434
Treatment Plan Presentation 434
29 - The Special Needs and Medically Compromised Patient 445
Role of the Dental Assistant 446
The Aging Population 446
Stages of Aging 446
Oral Health of the Aging 446
Oral Health Conditions 447
Xerostomia 447
Periodontal Disease 447
Tooth Decay 447
Dark and Brittle Teeth 447
Bone Resorption 448
The Special Needs Patient 448
Assistance from Organizations 448
Specific Disorders of the Medically Compromised Patient 448
Developmental Disorders 449
Intellectual Disability 449
Down Syndrome 449
Autism 449
Physical Disorders 449
The Patient in a Wheelchair 449
Vision Impairment 450
Hearing Impairment 450
Neurologic Disorders 450
Alzheimer’s Disease 450
Seizures 450
Multiple Sclerosis 451
Cerebrovascular Accident 451
Neuromuscular Disorders 452
Muscular Dystrophy 453
Parkinson’s Disease 453
Cerebral Palsy 453
Amyotrophic Lateral Sclerosis 453
Arthritis 453
Rheumatoid Arthritis. RA is a chronic disease that causes pain, stiffness, swelling, and loss of function in the joints. It occu... 453
Osteoarthritis. Older patients are likely to have chronic progressive arthritis with stiffening of joints called osteoarthritis.... 453
Cardiovascular Disorders 453
Congestive Heart Failure 454
Hypertension 454
Angina 454
Endocarditis 454
Pulmonary Disorders 454
Allergies 454
Bronchial Asthma 454
Chronic Obstructive Pulmonary Disease 455
Blood Disorders 456
Endocrine Disorders 456
Hyperthyroidism 456
Hypothyroidism 456
Diabetes Mellitus 456
Behavioral and Psychiatric Disorders 457
30 - Principles of Pharmacology 459
Overview of Drugs 459
Dispensing of Drugs 460
Controlled Substances Act 460
Schedule I Drugs 460
Schedule II Drugs 460
Schedule III Drugs 460
Schedule IV Drugs 460
Schedule V Drugs 461
Prescriptions 461
Prescription Terminology 461
Recording Prescriptions 461
Telephone Guidelines 461
Drug Reference Materials 461
Package Inserts 462
Drug Dosage 462
Administration of Medications 462
Stages of Drug Action in the Body 464
Drugs Commonly Prescribed in Dentistry 464
Analgesics 464
Antibiotics 464
Antibiotic Prophylaxis 464
Antifungal Agents 465
Antiviral Agents 465
Antianxiety Agents 465
Drugs Commonly Prescribed in Medicine 465
Cardiovascular Drugs 466
Respiratory Drugs 467
Gastrointestinal Drugs 467
Neurologic Drugs 467
Psychoactive Drugs 467
Endocrine/Hormonal Drugs 467
Adverse Drug Effects 467
Common Adverse Effects of Medications 468
Drug Complications 468
31 - Assisting in a Medical Emergency 469
Preventing a Medical Emergency 470
Emergency Preparedness 470
Assigned Roles 470
Routine Drills 470
Emergency Telephone Numbers 470
Recognizing a Medical Emergency 471
Signs and Symptoms 472
Emergency Care Standards 472
Basic Life Support 472
Cardiopulmonary Resuscitation 472
Automated External Defibrillator 472
Choking 472
Emergency Equipment and Supplies 473
Oxygen 473
Emergency Responses 474
Common Medical Emergencies Experienced in the Dental Office 474
Postural Hypotension 474
The Pregnant Patient 475
Angina 475
Acute Myocardial Infarction 475
Cerebrovascular Accident 475
Hyperventilation 475
Asthma Attack 475
Allergic Reaction 475
Epileptic Seizure 476
Diabetes Mellitus 476
Hyperglycemia 476
Hypoglycemia 476
Documentation of an Emergency 476
7 - Foundation of ClinicalDentistry 489
32 - The Dental Office 490
Design of the Dental Office 490
Reception Area 490
Administrative Area 491
Treatment Area 491
Central Sterilization 492
Dental Laboratory 492
Dentist’s Private Office 493
Dental Staff Lounge 493
Office Environment 493
Temperature and Air Exchange 493
Lighting 493
Wall and Floor Coverings 493
Traffic Control 493
Sound Control 494
Privacy 494
Clinical Equipment 494
Patient Dental Chair 494
Operator’s Stool 495
Dental Assistant’s Stool 496
Dental Unit 496
Delivery Systems 496
Rheostat 496
Waterlines 497
Air-Water Syringe 497
Operating Light 497
Oral Evacuation System 498
Curing Light 498
Amalgamator 499
Dental Radiography Unit 499
View Box for Radiographs 499
Care of Dental Equipment 499
Central Vacuum Compressor 499
Central Air Compressor 500
Morning and Evening Routines for Dental Assistants 500
33 - Delivering Dental Care 502
Know Your Patients 502
Reviewing the Patient Record 503
Preparing the Treatment Area 503
Greeting and Seating the Patient 503
Team Dentistry 503
Principles of Team Positioning 503
Positioning the Patient 504
Positioning the Operator 504
Positioning the Dental Assistant 504
Motion Economy 505
Classification of Motions 505
Operating Zones 505
Operator’s Zone 505
Transfer Zone 505
Assistant’s Zone 505
Static Zone 506
Instrument Transfer 506
Objectives of Efficient Instrument Transfer 506
Grasping an Instrument 506
Transfer Technique 506
Variations in Instrument Exchange 507
Mirror and Explorer 507
Cotton Pliers 507
Handpiece 507
Instruments with Hinges 507
Expanded Functions 508
Dental Supervision 508
Working as the Operator 508
Operator Positioning 509
Developing Mirror Skills 509
Establish a Working Position. As the operator, you want to position yourself to gain a “straight-on” visual effect. Once you are... 509
Establish Preferred Mirror-to-Tooth Position. The mirror must be kept parallel to the working surface. Remember that you are loo... 509
Using a Fulcrum 510
Understanding Dental Anatomy 510
Understanding Cavity Preparations 510
Adapting Instrumentation 510
Applying Dental Materials 510
Evaluation of Expanded Functions 510
34 - Dental Hand Instruments 517
Identifying Hand Instruments 517
Instrument Number 517
Instrument Design 518
Handle 518
Shank 518
Working End 518
Black’s Instrument Formula 518
Instrument Classification 518
Instrument Sequence 519
Examination Instruments 519
Basic Setup 519
Hand (Manual) Cutting Instruments 519
Restorative Instruments 520
Accessory Instruments and Items 521
Preset Cassettes (Trays) 526
Storage Tubs 526
Color-Coding Systems 527
35 - Dental Handpieces and Accessories 530
Evolution of Rotary Equipment 530
Dental Handpieces 531
Low-Speed Motor 531
Low-Speed Motor with Straight Attachment 531
Low-Speed Motor with Contra-Angle Attachment 531
Prophylaxis Angle 532
High-Speed Handpiece 532
Uses of the High-Speed Handpiece 532
Water Coolant System 532
Bur Adaptation 532
Fiber-Optic Lighting 533
Ultrasonic Handpiece 533
Laser Handpiece 533
Precautions in the Care and Handling of Laser Handpieces 534
Air Abrasion Handpiece 534
Laboratory Handpiece 534
Handpiece Maintenance 534
Handpiece Sterilization 535
General Considerations for Handpiece Sterilization 535
Sterilization Procedure Sheets. A dental office may acquire handpieces made by different manufacturers over time as handpieces a... 535
Rotary Cutting Instruments 535
Shank Types 535
Neck 536
Head 536
Dental Burs 536
Bur Shapes 536
Diamond Rotary Instruments 538
Finishing Rotary Instruments 538
Abrasive Rotary Instruments 538
Accessories 538
Laboratory Rotary Instruments 539
36 - Moisture Control 544
Oral Evacuation Systems 544
Saliva Ejector 545
High-Volume Evacuator 545
Suction Tips 545
Grasping the Evacuator 545
Positioning the Evacuator 546
Daily Maintenance of the Evacuation System 546
Rinsing the Oral Cavity 547
Limited-Area Rinsing 547
Full-Mouth Rinsing 547
Air-Water Syringe 547
Isolation of Teeth 547
Cotton Roll Isolation 547
Cotton Roll Holders 548
Dry-Angle Isolation 548
The Dental Dam 548
Dental Dam Material 549
Size 549
Color 549
Thickness 549
Dental Dam Frame 549
Dental Dam Napkin 550
Lubricants 550
Dental Dam Punch 550
Size of Holes on the Punch Plate. The holes on the punch plate are graduated in size and are numbered from 1 to 5, with 1 being ... 550
Dental Dam Stamp and Template 550
Dental Dam Forceps 550
Dental Dam Clamps 551
Parts of the Dental Dam Clamp. Parts of the clamp that are important to identify are the bow and the jaws (Fig. 36.20). The bow ... 551
Fitting the Dental Dam Clamp. Dental dam clamps are available in many sizes and designs to accommodate different needs (Fig. 36.... 552
Ligatures on Clamps. Dental floss or dental tape should always be attached to the bow of the dental dam clamp as a ligature befo... 552
Dental Dam Stabilizing Cord 553
Dental Dam Preparation 553
Maxillary Arch Application 553
Mandibular Arch Application 553
Curve of the Arch 554
Malaligned Teeth 554
Teeth to Be Isolated 554
Keypunch Hole 554
Hole Sizing and Spacing 554
Troubleshooting Hole Sizing and Spacing. If the holes are too large, the dam will not fit tightly around the tooth. This may all... 554
Dental Dam Placement and Removal 554
Anterior Teeth 554
Stabilizing the Cervical Clamp. Occasionally, additional stabilization of the cervical clamp is necessary. Softened stick compou... 555
Fixed Bridge 555
37 - Anesthesia and Pain Control 563
Topical Anesthesia 564
Local Anesthesia 564
Characteristics of Local Anesthetics 564
Method of Action 565
Chemical Composition of Anesthetics 565
Time Span of Anesthetics 565
Vasoconstrictors in Anesthetics 565
Contraindications to Vasoconstrictors 565
Injection Techniques 566
Maxillary Anesthesia 566
Palatal Anesthesia 566
Mandibular Anesthesia 566
Periodontal Ligament Injection 567
Anesthetic Syringe 567
Anesthetic Cartridges 568
Color-Coding of Local Anesthetic Cartridges. A color-coding system designed by the American Dental Association Council on Scient... 568
Guidelines for Handling Anesthetic Cartridges 569
Disposable Needle 569
Injecting into a Blood Vessel 570
Infected Areas 570
Systemic Reactions. Although local anesthetic solutions are remarkably safe in their use, the importance of their systemic toxic... 570
Temporary Numbness 570
Paresthesia 570
Electronic Anesthesia 571
Inhalation Sedation 571
Advantages of N2O Use 571
Disadvantages of N2O Use 571
Contraindications to N2O Use 571
Pregnancy 571
Nasal Obstruction 571
Emphysema and Multiple Sclerosis 571
Emotional Instability 572
Chemical Makeup 572
Effects of Nitrous Oxide 572
Equipment 572
Patient Assessment and Monitoring 573
Patient Education 573
Administration 573
Safety Work Practices for the Clinical Team 574
Scavenger System 574
Venting Exhaust Fumes Outside 574
Testing Pressure Connections 574
Inspection of the equipment 574
Properly Fitting Mask 574
Limit Talking 574
Exposure Assessment 574
Antianxiety Agents 574
Intravenous Sedation 574
General Anesthesia 575
Four Stages of Anesthesia 575
Patient Preparation 575
Patient Education 575
Patient Recovery 575
Mind-Body Medicine 576
Documentation of Anesthesia and Pain Control 576
8 -\rRadiographic Imaging 583
38 - Foundations of Radiography, Radiographic Equipment, and Radiation Safety 584
Discovery of X-Radiation 585
Pioneers in Dental Radiography 587
History of Dental X-Ray Equipment 587
Radiation Physics 587
Atomic Structure 588
Nucleus 588
Electrons 588
Bremsstrahlung Radiation 588
Ionization 588
Properties of X-Rays 589
The Dental X-Ray Machine 589
Tubehead 591
X-Ray Tube 591
Cathode 592
Anode 592
Position Indicator Device 592
Extension Arm 592
Control Panel 593
Master Switch and Indicator Lights 593
Exposure Button 594
Milliamperage Selector 594
Kilovoltage Selector 594
X-Ray Production 594
Types of Radiation 594
Radiolucent and Radiopaque Characteristics 595
Characteristics of X-Ray Beam 595
Quality 595
Quantity 596
Intensity 596
Contrast 596
Density 597
Geometric Characteristics 597
Radiation Effects 598
Tissue Damage 598
Ionization 598
Biologic Effects 598
Cumulative Effects 598
Acute and Chronic Radiation Exposure 598
Genetic and Somatic Effects 598
Critical Organs 598
Radiation Measurement 599
Maximum Permissible Dose 599
Radiation Safety 600
Protective Devices 600
Aluminum Filtration 600
Collimator 600
Position Indicator Device 601
Patient Protection 601
Lead Apron and Thyroid Collar 601
Fast-Speed Film 601
Image Receptor–Holding Devices 601
Exposure Factor 602
Proper Technique 602
Pregnancy 602
Operator Protection and Monitoring 602
Radiation Monitoring 603
Equipment Monitoring 603
Pediatric Patients 603
ALARA Concept 604
39 - Digital Imaging, Dental Film, and Processing Radiographs 605
Digital Radiography 606
Types of Digital Imaging Systems 607
Direct Digital Imaging 607
Phosphor Storage Imaging 608
Digitizing Images 609
Digital Imaging Software Programs 609
X-Ray Film and Film Processing 609
Positioning Instruments 609
Beam Alignment Devices 611
Dental Film 612
Film Composition 612
Latent Image 612
Film Speed 612
Types of Film 612
Intraoral Film 614
Film Packet 614
Packet Information. Boxes of film are labeled with (1) type of film, (2) film speed, (3) number of films per individual packet, ... 614
Wrapper and Lead Sheet. The black paper film wrapper inside the film packet is a protective sheet that covers the film and shiel... 614
Package Positioning. If the film packet is inadvertently positioned in the mouth backward and then is exposed, a herringbone pat... 614
Package Disposal. In many states, the lead foil from radiograph packets is considered a hazardous waste and must not be disposed... 614
Outer Packet 615
Tube Side. The tube side is solid white and has the raised bump on one corner. When placed in the mouth, the white side (tube si... 615
Label Side. The label side of the film packet has a flap that is used to open the film packet before processing. The label side ... 615
Film Sizes 615
Extraoral Film 615
Film Packaging 615
Film Cassette 616
Intensifying Screen 616
Film Types 617
Duplicating Film 617
Film Storage 617
Film Processing 618
Five Steps in Processing 618
Processing Solutions 618
The Darkroom 619
Lighting 619
Room Lighting. The darkroom must have an overhead white light that provides adequate lighting when one is performing tasks such ... 619
Safelighting. A safelight is a low-intensity light in the red-orange spectrum. Safelighting provides enough illumination in the ... 619
Processing Tanks 619
Automatic Processor 619
Components 620
Processing Solutions 622
Processing Errors 622
40 - Legal Issues, Quality Assurance, and Infection Prevention 628
Legal Considerations 629
Federal and State Regulations 629
Licensure Requirements 629
Risk Management 629
Informed Consent 630
Liability 630
Patient Records 630
Ownership of Dental Radiographs 630
Digital Files Security 630
Patient Refusal 630
Patient Education 630
Quality Assurance in the Dental Office 631
Quality Control Tests 631
Dental X-Ray Machines 631
Dental X-Ray Film 632
Phosphor Storage Plates 632
Screens and Cassettes 632
View Boxes 632
Darkroom Lighting 633
Safelight Test. The “light-tightness” of the darkroom must be confirmed before you can test the effectiveness of the safelight. ... 633
Film Processing 633
Manual Processing. With the manual system, the thermometer and the timer must be checked for accuracy. The temperature and level... 633
Automatic Processing. With automatic equipment, you must check the water circulation system, the solution levels, the replenishm... 633
Processing Solutions. The processing solutions are the most critical component in the quality control of film processing. As dis... 633
Developer Strength. As the developer loses strength, the time-temperature chart is no longer accurate. An easy way to check the ... 633
Reference Radiograph. A reference radiograph is processed under ideal conditions and then is used to compare the film densities ... 634
Stepwedge Radiograph. A stepwedge is a device that is constructed of layered aluminum steps. When a stepwedge is placed on top o... 634
Fixer Strength. When the fixer solution loses its strength, the film takes a longer time to “clear,” or become transparent, in u... 634
Quality Administration Procedures 635
Description 635
Monitoring 635
Maintenance 635
Evaluation 635
Training 635
Infection Control 635
Centers for Disease Control and Prevention Guidelines 636
?The Radiography Operatory 636
X-Ray Machine 637
Dental Chair 637
Lead Apron 637
Work Area 637
Equipment and Supplies 637
Film and Phosphor Storage Plates 638
FILM. Once films are removed from the mouth, they are obviously contaminated and should be handled only with gloved hands. One t... 638
PSPs. PSPs are reusable and must be placed in a sealed barrier packet before exposure (Fig. 40.11). Caution must be used to prev... 638
Digital Sensors 638
Image Receptor Positioning Instruments 638
Operator Preparation 638
Drying of Exposed Film or PSP 639
Collection of Contaminated Films and PSPs 640
Positioning Instruments 640
Disposal of Contaminated Items 640
Handwashing 640
Surface Disinfection 640
Procedures During X-Ray Film Processing 640
Transporting Film 640
41 - Intraoral Imaging 649
Full-Mouth Survey 650
Intraoral Imaging Techniques 650
Paralleling Technique 651
Five Basic Rules 651
Patient Preparation 651
Exposure Sequence for Image Receptor Placement 651
Anterior Exposure Sequence 651
Posterior Exposure Sequence 654
Film Placement 655
Bisecting Technique 655
Image Receptor Holders 655
Angulation of Position Indicator Device 656
Horizontal Angulation 656
Correct Horizontal Angulation. With correct horizontal angulation, the central ray is directed perpendicular to the curvature of... 656
Incorrect Horizontal Angulation. Incorrect horizontal angulation results in overlapped (unopened) contact areas (Fig. 41.17). A ... 657
Vertical Angulation 657
Correct Vertical Angulation. Correct vertical angulation results in a radiographic image that is the same length as the tooth (T... 657
Incorrect Vertical Angulation. Incorrect vertical angulation results in an image that is not the same length as the tooth that i... 657
Foreshortened Images. On a foreshortened image, the teeth appear too short. Foreshortening of images results from excessive vert... 658
Elongated Images. On elongated images, the teeth appear too long. Elongation of images is caused by insufficient (not enough) ve... 658
Image Receptor Size and Placement 658
Patient Positioning 658
Beam Alignment 658
Bitewing Technique 659
Image Receptor Holder and Bitewing Tab 659
Angulation of Position Indicator Device 659
Exposure for Image Receptor Placement 659
Occlusal Technique 660
Patients with Special Medical Needs 660
Vision Impairment 660
Hearing Impairment 660
Mobility Impairment 660
Developmental Disabilities 661
Patients with Special Dental Needs 661
Edentulous Patient 661
Pediatric Patient 662
Endodontic Patient 662
Gagging Patient 662
Exposure Sequencing 663
Demonstrate Image Receptor Placement. In the areas that are most likely to elicit the gag reflex, rub a finger along the tissues... 663
Extreme Cases 663
Dental Imaging Technique Errors 663
Mounting Dental Radiographs 663
Selecting the Mount 666
Methods of Mounting 666
Portable Imaging 666
42 - Extraoral Imaging 693
Panoramic Imaging 694
Types of Panoramic Units 694
Basic Concepts 695
Focal Trough 695
Equipment 696
Tubehead 696
Head Positioner 696
Exposure Controls 697
Film and Intensifying Screens 697
Common Errors 697
Solution. The patient must be instructed to remove all objects from the head and neck region before being positioned for a panor... 697
Lead Apron Artifact. If the lead apron is incorrectly placed, or if a lead apron with a thyroid collar is used during exposure o... 697
Solution. Use a lead apron without a thyroid collar, and place the lead apron low around the neck of the patient so that it does... 697
Solution. The patient must be instructed to close the lips around the bite-block. The patient must also be instructed to swallow... 698
Chin Too High (Positioning Of Frankfort Plane). If the Frankfort plane is incorrect and the patient’s chin is positioned too hig... 698
Solution. Position the patient so that the Frankfort plane is parallel to the floor 698
Chin Too Low. If the Frankfort plane is incorrect and the patient’s chin is positioned too low or is tipped downward, the follow... 698
Solution. Position the patient so that the Frankfort plane is parallel to the floor (Fig. 42.13) 700
Posterior to Focal Trough. If the patient’s anterior teeth are positioned too far back on the bite-block, or posterior to the fo... 700
9 -\rDental Materials 713
43 - Restorative and Esthetic Dental Materials 714
Standardization of Dental Materials 715
Criteria for a New Dental Material 715
Properties of Dental Materials 715
Mechanical Properties 716
Types of Stress and Strain 716
Ductility and Malleability 716
Thermal Change 716
Contraction and Expansion 716
Electrical Properties 716
Corrosive Properties 716
Hardness 717
Solubility 717
Application Properties 717
Flow 717
Adhesion 717
Retention 717
Curing 718
Direct Restorative and Esthetic Materials 718
Amalgam 718
Indications for Using Dental Amalgam 718
Contraindications to the Use of Dental Amalgam 718
Composition of Dental Amalgam 718
High-Copper Alloys 719
Mercury-to-Alloy Ratios 719
Nonmercury Alloys 719
Controversial Issues in Mercury 719
Trituration. Also known as amalgamation, trituration is the process by which mercury and alloy powders are mixed together to for... 720
Condensation. The amalgam is carried to the tooth by the amalgam carrier and is placed in increments into the prepared tooth, an... 720
Carving and Finishing. With the use of hand carving instruments, the dentist is able to carve back the amalgam material to the t... 720
Composite Resins 722
Indications for Using Composite Resins 722
Contraindications for Using Composite Resins 722
Composition of Composite Resins 723
Resin Matrix. The resin matrix component of composite is a fluid-like material called dimethacrylate, which is also referred to ... 723
Filler. Inorganic fillers used in composite resins include quartz (a hard rock-forming mineral), glass, silica (white or colorle... 723
Coupling Agent. The coupling agent is important because it strengthens the resin by chemically bonding the filler to the resin m... 725
Pigments. For a composite material to match a tooth color, coloring must be added. Most often, the coloring comes from an inorga... 725
Application of Composites 725
Shade Selection. Color matching is one of the most critical aspects when working with composite resins. If the correct shade is ... 725
Tips When Choosing a Shade 726
Application. Light-cured composite resins are supplied in a single-paste, lightproof syringe. These resins do not require mixing... 726
Polymerization 726
Finishing and Polishing 726
Steps in Finishing a Composite Resin 726
Glass Ionomers 726
Resin Modified 727
Metal Reinforcement 727
Fabrication and Application 727
Cautions for Placing Glass Ionomers 727
Temporary Restorative Materials 727
Intermediate Restorative Materials 728
Provisional Restorative Materials 728
Tooth-Whitening Materials 729
Composition of Whitening Materials 729
Methods of Tooth Whitening 729
Indirect Restorative Materials 729
Gold–Noble Metal Alloys 730
Ceramic Castings 730
Porcelain 730
44 - Dental Liners, Bases, and Bonding Systems 735
Prepared Tooth Structures 736
Pulpal Responses 736
Types of Pulpal Stimuli 736
Cavity Liners 736
Calcium Hydroxide 736
Glass Ionomer 737
10 -\rAssisting in Comprehensive Dental Care 805
48 - General Dentistry 806
Restoration Process 807
Initial Preparation 807
Terminology 807
Final Preparation 808
Permanent Restorations 808
Class I Restorations 809
11 -\rDental Administration and Communication Skills 1031
61 - Communication in the Dental Office 1032
Understanding Human Behavior 1032
Significant People in Psychology 1033
Social Attitudes 1033
Peer Pressure 1033
Cultural Diversity 1033
Communication Pathways 1034
Verbal Communication 1034
Words Are Important 1034
Voice Quality 1034
Asking Questions 1034
Nonverbal Communication 1034
Listening Skills 1035
Communicating with Colleagues 1035
Being a Team Member 1035
Stress in the Dental Office 1036
Causes 1036
Methods of Stress Reduction 1036
Conflict among Coworkers 1036
Communicating with Patients 1036
Patient Needs 1036
Psychological Needs 1037
Anxiety and Fear of Pain 1037
Dental-Phobic Patients 1037
Patient’s Responses 1037
Physical and Mental Needs 1038
Financial Needs 1038
Meeting Patient Needs 1038
Positive Atmosphere 1038
Sincerity 1038
Showing Respect 1038
Respecting the Patient’s Time 1038
Resolving Complaints and Misunderstandings 1038
Remaining Approachable 1038
Respecting Patient Confidentiality 1038
Phone Skills 1039
Etiquette 1039
Incoming Calls 1039
Working with Difficult Callers 1039
Placing a Caller on Hold 1039
On-Hold Message Systems 1039
Callers Wanting to Speak to the Dentist 1039
Taking Messages 1040
Answering Service 1040
Answering Machine 1040
Voice Mail 1040
Patients’ Preferred Method of Communication 1041
Emailing 1041
Email Etiquette. Because your correspondence says a lot about you and the dental practice, you should be aware of some basic ema... 1041
Automatic Dialing Services 1041
Text Messaging 1041
Headsets 1041
Pager 1041
Facsimile (“Fax”) Machine 1042
Written Communications 1042
Equipment 1042
Business Letters 1043
Types of Business Letters 1043
Letters to Colleagues 1043
Letters to Insurance Carriers 1043
Format of a Business Letter 1043
Anatomy of a Business Letter 1044
Preparing Envelopes for Mailing 1044
Marketing Your Dental Practice 1047
Goals of Practice Marketing 1047
Logistics of Marketing 1047
The Plan 1047
Marketing Budget 1047
Tracking Responses 1047
Types of Practice Marketing 1047
Dental Office Newsletter 1047
Patient Education Materials 1047
62 - Business Operating Systems 1050
Operating Procedure Manual 1051
HIPAA Compliance 1051
HIPAA Privacy Compliance List 1051
Personnel Manual 1051
Computer Applications in the Dental Office 1051
Characteristics of the Computer 1052
Record Keeping 1052
Patient Dental Records 1052
Patient Financial Records 1052
Practice Business Records 1053
Filing Systems 1053
Basic Filing Methods 1053
Alphabetic 1053
Color Coding 1053
Numeric 1053
Chronologic 1053
Electronic 1053
Guidelines for Efficient Filing 1053
Active and Inactive Files 1054
Purge Tabs 1055
Record Protection and Confidentiality 1055
HIPAA Electronic Safeguards 1055
Protecting Electronic Files 1055
Protecting Paper Files 1055
Appointment Scheduling 1058
Goals of Efficient Appointment Scheduling 1058
Computerized or Manual Scheduling 1058
The Appointment Book 1058
Units of Time 1058
Columns per Day 1060
Outlining the Appointment Schedule 1060
Office Hours 1060
Buffer Time 1060
Meetings 1060
Holidays 1060
Making Appointment Book and 1062
Special Considerations for Scheduling 1062
Daily Scheduling Rules 1062
New Patients 1062
Scheduling for the Dental Hygienist 1062
Recall Patients 1063
Children 1063
Emergency Patients 1063
Scheduling an Appointment Series 1063
Scheduling for the Expanded-Functions Dental Assistant 1063
Confirmation of Appointments 1064
Late Patients 1064
Canceled Appointments 1064
Short-Notice Appointments 1064
Daily Treatment Area Schedule 1064
Appointment Preparations 1064
Daily Meeting 1064
Preventive Recall Programs 1064
Continuing Appointment System 1065
Written Recall Notification 1065
Recall by Telephone 1067
Inventory Management 1067
Computerized Inventory System 1068
Guidelines for Ordering Dental Supplies 1069
When Ordering Supplies 1069
Reorder Point 1069
Marking the Reorder Point 1070
Automatic Shipments 1071
Quantity Purchase Rate 1071
Reorder Quantity 1071
Backorders 1071
Order Exchange, Return, or Replacement 1071
Requisitions and Purchase Orders 1071
Dental Supply Budget 1071
Consumables and Disposables 1071
Expendables 1071
Nonexpendables 1071
Major Equipment 1071
Equipment Repairs 1072
Equipment Records 1072
Service Contracts 1072
Service Call 1072
63 - Financial Management in the Dental Office 1073
Account Management 1074
Gathering Financial Information 1074
Credit Reports 1074
Fee Presentation 1074
Making Financial Arrangements 1074
Accounting 1074
Accounts Receivable 1075
Types of Accounts Receivable Systems 1075
Pegboard Accounts Receivable Management 1075
Computerized Accounts Receivable Management 1075
Accounts Receivable Management Basics 1075
Charge Slips 1075
Daily Journal Page 1075
Receipts and Walkout Statements 1075
Recording Payments 1075
Patient Account Records 1077
Payment 1078
Payment at the Time of Treatment 1078
Cash 1078
Check 1078
Credit Cards 1078
Digital Wallet 1078
Professional Courtesy and Discounts 1078
Daily Proof of Posting 1078
Bank Deposits 1078
Monthly Statement 1079
Divided Payment Plans 1079
Collections 1079
Accounts Receivable Report 1079
Management of Collection Efforts 1080
Collection Telephone Calls 1081
Collection Letters 1081
Final Collection Options 1081
Collection Agency 1081
Small Claims Court 1081
Accounts Payable Management 1081
Dental Office Overhead 1082
Fixed Overhead 1082
Variable Overhead 1082
Gross versus Net Income 1082
Disbursements 1083
Packing Slips, Invoices, and Statements 1083
Organizing Expenditure Records 1085
Payment of Accounts 1085
Cash on Delivery 1085
Petty Cash 1085
Replenishing Petty Cash Funds. Petty cash should be balanced and replenished on a regular basis. Because a voucher is completed ... 1086
Writing Checks 1086
Check Terminology 1086
Check Endorsement 1086
Stop Payment Order 1086
Nonsufficient Funds 1086
Business Summaries 1087
Payroll 1087
Income Tax Withholding 1088
Federal Insurance Contributions Act 1088
Other Deductions 1089
Government Remittance 1089
Dental Insurance 1089
Traditional Insurance Plan 1089
Managed Care Dental Insurance Plan 1089
Capitation Plans (Dental HMOs) 1089
Preferred Provider Organizations (Dental PPOs) 1089
Exclusive Provider Organizations (EPOs) 1089
Direct Reimbursement Plan 1089
Individual Practice Associations 1089
Affordable Care Act 1090
Government Programs 1090
Parties Involved in Dental Insurance 1090
How Benefits Are Calculated 1090
Usual, Customary, and Reasonable Fees 1090
Schedule of Benefits 1090
Fixed Fee Schedule 1090
Determining Eligibility 1090
Determining Benefits 1092
Limitations 1093
Least Expensive Alternative Treatment. The least expensive alternative treatment (LEAT), also known as an alternative benefit po... 1093
Dual Coverage. If a patient has dental insurance coverage under more than one plan, this is known as dual coverage. In this case... 1093
Determining Primary and Secondary Carriers. With situations involving dual coverage, it is necessary to determine which carrier ... 1093
Birthday Rule. The birthday rule was established to explain which insurance carrier is the primary carrier when both parents hav... 1093
Coordination of Benefits. Under coordination of benefits (COB), the patient will receive payment from both carriers, but the tot... 1093
Nonduplication of Benefits 1093
Dental Procedure Codes 1093
Claim Form Preparation 1093
Paper Claim 1093
Signature On File. The patient registration form has signature boxes similar to those on the claim form; specific signature auth... 1095
Electronic Claim 1095
HIPAA and Electronic Transactions 1099
Claim Form Processing 1099
Tracking Claims in Process 1099
Payments from Insurance Carriers 1099
Handling Overpayments 1099
Insurance Fraud 1100
64 - Marketing Your Skills 1101
Your Professional Career 1101
Goals and Philosophy 1101
Marketing Yourself 1101
Career Opportunities 1102
Private Practice 1102
Insurance 1102
Sales 1102
Research 1102
Management Consulting 1102
Teaching 1102
Dental Schools 1103
Hospitals 1103
Public Health and Government Programs 1103
Locating Employment Opportunities 1103
Newspaper Advertisements 1103
Campus Placement 1103
Employment Agencies 1103
Temporary Agencies 1103
Dental Supply Companies 1103
Professional Organizations 1103
Social Media 1104
LinkedIn 1104
Facebook 1104
Twitter 1104
Seeking Employment 1104
Telephone Contact 1104
Résumé 1104
Electronic Résumé 1106
Cover Letter 1106
Completing a Job Application Form 1106
The Interview 1107
Promptness 1107
Appearance 1107
Interviewing Professionally 1107
Listen 1107
Don’t Talk Too Much 1107
Don’t Be Too Familiar 1107
Use Appropriate Language 1107
Don’t Be Arrogant 1107
Take Care to Answer the Questions 1107
Ask Questions 1107
Don’t Appear Desperate 1107
Concluding the Interview 1107
Follow-up Letter 1108
Salary Negotiations 1108
Employment Agreement 1109
Americans with Disabilities Act 1109
Job Termination 1109
Achieving Career Objectives 1110
Positive Attitude 1111
Professional Responsibilities 1111
Physical Well-Being 1111
BIBLIOGRAPHY 1113
GLOSSARY 1114
INDEX 1134
A 1134
B 1135
C 1136
D 1139
E 1141
F 1142
G 1143
H 1144
I 1145
J 1146
K 1146
L 1146
M 1147
N 1149
O 1149
P 1150
Q 1153
R 1153
S 1155
T 1156
U 1157
V 1157
W 1158
X 1158
Y 1158
Z 1158