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Nursing Today - E-Book

Nursing Today - E-Book

JoAnn Zerwekh | Ashley Zerwekh Garneau

(2017)

Additional Information

Book Details

Abstract

Loved for its humor, readability, and inviting cartoons, Nursing Today: Transitions and Trends, 9th Edition helps you prepare for the NCLEX-RN® Examination — while giving you valuable information to succeed in your professional career. It reflects current issues and trending topics that nurses will face, ensuring that you graduate not only with patient care skills, but also with career development skills such as resume writing, finding a job, and effective interviewing. This edition features test-taking tips for the NCLEX-RN® Examination and updated Evolve resources for students, including review questions and case studies.

  • Thorough coverage of all the most important issues faced by the new nurse, preparing you for a professional career.
  • An engaging approach features lively cartoons, chapter objectives, bibliographies, and colorful summary boxes.
  • An emphasis on making the transition into the workplace is included in chapters such as NCLEX-RN and the New Graduate, Employment Considerations: Opportunities, Resumes, and Interviewing, and Mentorship and Preceptorship.
  • Critical Thinking boxes in every chapter offer questions and exercises asking you to apply what you have learned to clinical practice.
  • Evidence-Based Practice boxes, and evidence-based practice content throughout, focus your attention on the research evidence that supports clinical practice. 
  • Content on the role of nursing includes changes related to the BSN in 10 campaign and how these might affect entry into practice, as well as differentiated nursing practice models.
  • Mentoring and preceptorship content discusses preceptorships as a capstone course versus a formalized preceptorship or nurse externship in which a student is employed by a healthcare facility, as well as the advantages of and tips for getting a nurse externship while in nursing school.
  • NEW and UPDATED! Thoroughly updated content throughout with new information on areas such as: 2016 NCLEX test plan and pass/fail determinates by level of difficulty, interprofessional education, serious reportable events and never events, and nursing responsibilities in spiritual care.
  • UPDATED! New content on leadership and followership features professional models of nursing practice like medical or health homes and nurse-managed health centers.
  • EXPANDED! Added QSEN competencies related to effective communication, team building, evidence-based practice, patient safety, and quality assurance highlighted throughout.
  • UPDATED and IMPROVED! Section restructuring makes this edition even easier to follow.
  • UPDATED! Evolve resources for students include review questions and case studies.

Table of Contents

Section Title Page Action Price
Front Cover Cover
Table of Contents ES1
NURSING TODAY: TRANSITION and TRENDS iii
Copyright iv
CONTRIBUTORS v
REVIEWERS vii
PREFACE ix
FOR NURSING FACULTY x
ACKNOWLEDGMENTS xii
CONTENTS xiii
I - Professional Growth and Transition 1
1 - ROLE TRANSITIONS 2
TRANSITIONS 3
What Are Transitions? 3
What Are Important Factors Influencing Transitions? 3
Transitions in Nursing 4
REALITY SHOCK 5
What Is Reality Shock? 5
What Are the Phases of Reality Shock? 6
ROLE TRANSFORMATION 10
When Does the Role Transition to Graduate Nurse Begin? 11
How Can I Prepare Myself for This Transition Process? 13
Begin Increasing Independence 13
More Realistic Patient-Care Assignments 13
Clinical Hours That Represent Realistic Shift Hours 13
Perform Nursing Procedures Instead of Observing 13
More Truth About the Real Work-Setting Experience 13
Look for Opportunities to Problem Solve and Practice Critical Thinking 13
Request Constructive Feedback from Staff and Instructors 14
Request Clinical Experience in an Area or Hospital of Interest 14
Think Positively! 14
Be Flexible! 14
School-learned ideal. Sit down with the patient before surgery, and provide preoperative teaching 15
Workplace reality. One of your home care patients is receiving daily wound care for an extensive burn. You receive a message tha... 15
Compromise. You delegate to one of the home care practical nurses to take the preoperative teaching and admission instructions t... 15
Get Organized! 15
Stay Healthy! 15
Find a Mentor! 15
Find Other New Graduates! 15
Have Some Fun! 15
Know What to Expect! 16
What Is the Future of Role Transition? 16
CONCLUSION 18
RULES OF THE ROAD 20
?Stop. Take care of yourself. Take time to plan your transition. Get involved with other recent graduates; they can help you. Do... 20
?Detour. You will make mistakes. Recognize them, learn from them, and put them in the past as you move forward. Regardless of ho... 20
?Curve ahead. Get your personal life in order. Anticipate changes in your schedule. Be adaptable, because the transition process... 20
?Yield. You do not always have to be right. Consider alternatives and make compromises within your value system 20
?Resume speed. Maintain a positive attitude. As you gain experience, you will become better organized and begin to really enjoy ... 20
?Exit. Pay attention to your road signs; do not take an exit you do not really want. Before you exit your job, critically evalua... 20
?Slow traffic, keep right. You may be more comfortable in the slower traffic lane with respect to your career direction. Take al... 20
?School zone. Plan for continuing education, whether it is an advanced degree program or one to maintain your clinical skills or... 20
?Slow speed zone. Take time to get organized before you resume full speed! Have a daily organizational sheet that fits your need... 20
?Caution. Do not commit to anything with which you are not professionally or personally comfortable. Think before you act. Do no... 20
?Roadside park ahead. Take a break, whether it is 15 minutes or 30 minutes a day to indulge yourself—or a week to do something y... 20
2 - PERSONAL MANAGEMENT: TIME AND SELF-CARE STRATEGIES 23
MANAGING YOUR TIME 23
Balance Is the Key 24
What Are Your Biological Rhythms, and How Do You Use Them? 24
What Is Meant by Right- and Left-Brain Dominance, and Where Is My Brain? 24
Which Are You? 26
How Can I Manage My Physical Environment? 26
Compartmentalize 28
Color-Code 28
Convenience 28
Declutter the Clutter 28
What About All the Paperwork and/or Electronic Requests—How Can I Manage It? 28
What About Managing the Telephone? 28
What About All That E-Mail, Texting, or Social Media? 29
How Can I Manage My Time? 29
MANAGING TASKS 30
How Do I Deal With Procrastination? 30
Consider the Consequences 30
The Earlier, the Better 31
“By the Inch, It’s a Cinch” 31
Reward Yourself 32
Avoid the Myth of Perfection 32
MANAGING OTHERS 32
What About Delegation and Time Management? 33
MANAGING YOUR GOALS 33
Begin by Listing 34
Prioritize With the ABCD System 34
Keep It Going 35
SELF-CARE STRATEGIES 35
Is Burnout Inevitable for Nurses? 36
Empowerment and Self-Care 37
Suggested Strategies for Self-Care That Are Based on the Holistic Self-Assessment Tool 39
Am I Emotionally Healthy/Emotionally Intelligent? 40
What About Friends and Fun? How Do I Find the Time? 40
How Do I Take Care of My Physical Self? 41
Self-Care Activities 41
Physical exercise. Incorporate 30 minutes or more of moderate-intensity physical activity, such as walking, into your schedule (... 41
Laughter. Seek 20 minutes of laughter every day. Laughing promotes deep breathing and releases neuropeptides that decrease stres... 42
Mental exercise. Engage in some activity daily for at least 30 minutes that challenges your way of thinking. This activity will ... 42
Motivate yourself. In the morning, read an inspiring quote, listen to upbeat music, or do stretching exercises. Take time for a ... 42
Schedule idle time. We live in a time in which any moment can be interrupted by individuals, e-mail, texting, or phone calls. We... 42
Strategies to Foster My Spiritual Self: Does My Life Have Meaning? 42
How Do I Increase My Mental Potential? Is It Okay to Daydream? 42
What Are My Choices, and How Do I Exercise Them? 44
CONCLUSION 44
3 - MENTORSHIP, PRECEPTORSHIP, AND NURSE RESIDENCY PROGRAMS 47
HISTORICAL BACKGROUND 48
WHAT MENTORING IS AND IS NOT 48
What Is Preceptorship? 49
What Happens If I Experience a Challenge During My Preceptorship? 50
WHAT IS A NURSE RESIDENCY PROGRAM? 51
Lead 54
Follow 54
Get Out of the Way 54
How to Find a Mentor 55
What Are the Characteristics of a Successful Mentor? 55
What Is a Mentoring Moment? 57
When Do We Need Mentors? 57
What Is the Role of the Mentee? 58
What Are the Characteristics of the Mentee? 58
What Are the Types of Mentoring Relationships? 58
Mentoring Through Reality Shock 58
Honeymoon Phase 59
Shock or Rejection Phase 59
Recovery Phase 59
Resolution Phase 60
What Does the Future Hold? 60
CONCLUSION 62
4 - EMPLOYMENT CONSIDERATIONS: OPPORTUNITIES, RESUMES, AND INTERVIEWING 64
WHAT IS HAPPENING IN THE JOB MARKET? 66
SELF-ASSESSMENT 68
What Are My Clinical Interests? 68
What Are My Likes and Dislikes? 68
What Are My Personal Needs and Interests? 70
What Are My Career Goals? 71
RESEARCHING PROSPECTIVE EMPLOYERS 71
What Employment Opportunities Are Available? 71
What About Advanced Degrees in Nursing? 73
HOW DO I GO ABOUT RESEARCHING PROSPECTIVE EMPLOYERS? 73
Employment Considerations: How Do You Decide on an Employer? 73
Media Information 73
Newspapers. Although many people no longer look at the newspaper for information, preferring the Internet for data, the newspape... 73
Online searches. Electronic job searches have replaced newspapers for many people as the top place to start looking for employme... 73
Social networking. Social networking is the way the 21st century seems to communicate with each other in online websites that co... 74
Job fairs/open houses. You may have the opportunity to attend a nursing job fair or hospital open house as a soon-to-be graduate... 74
Employee contacts. If you have a friend or family member—or simply know someone—who works at an organization you are considering... 75
Recruitment Contacts 75
Letter-writing campaign. Plan to send your resume with a cover letter and triple-check both documents for grammatical errors. Yo... 75
Telephone contact. Before you pick up the telephone, get out your calendar and start planning likely dates for possible intervie... 75
Personal contact. If you plan to just stop by human resources or nurse recruitment for a brochure and an application, make sure ... 75
WHAT DO I NEED TO KNOW TO ASSESS THE ORGANIZATION? 76
How Do You Go About Assessing an Organization to Find What You Want? 76
Talk to People in the Organization 76
Read and Analyze the Recruitment Materials 76
Review the Mission or Philosophy Statement 76
Evaluate the Reputation of the Leadership 76
PORTFOLIOS 77
What Is an E-portfolio? 77
TRADITIONAL AND EMPLOYER-FOCUSED RESUMES 78
How Do I Write an Effective Resume? 78
What Information Is Necessary for a Resume? 78
Demographic Data: Who Are You? 78
Summary of Qualifications (Professional Objective): What Position Are You Applying For? 78
Education: Where Did You Receive Your Education? 80
Professional Experience: What Do You Know How to Do? 80
Licensure: What Can You Do and Where Can You Do It? 80
Professional Organizations: What Do You Belong To? 80
Honors and Awards: What Did You Receive Recognition For? 80
References: Who Knows About You? 80
What Else Should I Submit With My Resume? 81
What Are the Methods for Submitting Resumes? 82
THE INTERVIEW PROCESS 83
How Do I Plan My Interview Campaign? 83
Set up Your Schedule 83
Prepare to Show Your Best Side 83
Rehearse the Interview 84
Strategies for Interview Success 85
CRITICAL FIRST 5 MINUTES! 85
PHASES OF THE INTERVIEW 86
HOW DO I HANDLE UNEXPECTED QUESTIONS OR SITUATIONS? 87
Now Can We Talk About Benefits? 87
Sign-on Bonuses 88
JOB OFFERS AND POSSIBLE REJECTION 88
Postinterview Process 89
Follow-up Communication 90
Follow-up Letter 90
Letters of Rejection 90
Telephone Follow-up 90
What If I Do Not Like My First Position? 90
What If It Is Time for Me to Change Positions? 91
CONCLUSION 91
5 - NCLEX-RN® EXAMINATION AND THE NEW GRADUATE 94
THE NCLEX-RN® EXAMINATION 95
Who Prepares It and Why Do We Have to Have It? 95
How Will the Nurse Licensure Compact Affect Your License? 95
What Is the NCLEX-RN® Examination Test Plan? 96
What Does CAT Mean? 97
What Is the Application Process for the NCLEX-RN® Examination CAT? 97
Where Do I Take the Test? 98
When Do I Take the Test? 98
How Much Time Do I Have and How Many Questions Are There? 98
Do I Have to Be Computer Literate? 99
How Will I Keep the Computer Keys Straight and Deal With a Mouse? 99
What Is the Passing Score? 100
How Will I Know I Have Passed? 100
What Types of Questions Will Be on the NCLEX-RN® Examination? 100
What Are Some of the Other Things I Really Need to Know About the NCLEX-RN® Examination? 100
What If I Need to Change the Time or Date I Have Already Scheduled? 100
What About Identification at the Testing Site? 101
What Are the Advantages of CAT for the Candidate? 101
PREPARING FOR THE NCLEX-RN® EXAMINATION 101
Where and When Should I Start? 101
Six Months Before the NCLEX-RN® Examination 101
Make sure you know the dates and deadlines in the state in which you are applying for licensure. Your school will advise you of ... 101
Investigate review courses. Review courses can be an excellent resource in your preparation for the NCLEX-RN® examination. Revie... 101
Plan an expense account for the end of school and for the NCLEX-RN® examination. Frequently, students face unexpected expenses a... 102
Two Months Before the NCLEX-RN® Examination: What Do I Need to Do Now? 102
If you have a job, discuss your anticipated NCLEX-RN® examination test date with your employer. You can estimate your test date ... 102
Decide how you are going to get to the test site and whether It will be necessary for you to stay overnight. If the closest test... 103
Are you going with a group or by yourself? How will you feel if the group is finished and you are still working on your examinat... 103
Develop a plan for studying. Do you need to study alone, or do you benefit from group study time? Set yourself a study schedule ... 103
The Day Before the BIG DAY 103
Make sure you have your identification required for admission. Read your Candidate Bulletin again. The information that you rece... 103
Make a “test run” the evening before the test. Go to the site and evaluate traffic patterns and driving time. Find the parking a... 103
Go to bed early; do not study, cram, or party! Plan to eat a light dinner, something that will not upset your stomach—you do not... 103
The BIG DAY Is Here 103
Eat a well-balanced breakfast, not sweet rolls and coffee. Protein and complex carbohydrates will help sustain you during the ex... 103
Dress comfortably, but look nice. Anticipate that the temperature at the testing sites will be a little cool rather than too war... 103
How Do I Select an NCLEX-RN® Examination Review Course? 104
What Types of Review Courses Are Available? 104
Live (face-to-face) review courses. Evaluate your geographic location. Which review courses are easily accessible? Are you consi... 104
NCLEX-RN® examination online review courses. How well do you study at the computer? If you find studying at the computer is very... 104
What Are the Qualifications of the Review Course Instructors? 104
What Types of Instructional Materials Are Used in the Course? 105
Does the Course Include Instruction in Test-Taking Skills and Testing Practice? 105
How Much Does the Course Cost? 105
How Long Does It Last? 105
Where Is the Face-to-Face Course Held? 105
What Are the Statistics Regarding the Pass Rate for the Company? 106
Does the Review Company Offer Any Type of Guarantee? 106
When Is the Course Offered? 106
NCLEX-RN® Examination Review Books: Which One Is Right for You? 106
Scan the Table of Contents 108
Evaluate Chapter Layout 108
Evaluate Content 108
Evaluate the Index 109
Test Questions 109
Test-Taking Strategies 109
Test Anxiety: What Is the Disease? How Do You Get Rid of It? 109
What Kinds of Questions Can I Expect on the NCLEX-RN® Examination? 110
What Are Alternate Item Format Questions and Why the Big Fuss About Them? 111
What Are the Different Types of Alternate Item Format Questions? 111
Fill-in-the-blank. A short answer is required for fill-in-the-blank questions. These may be questions that require a drug calcul... 111
Multiple-response item. This is a different type of multiple-choice question. There will be more than four options presented, an... 111
Hot spot. These items present a diagram or a graphic and require you to select an area on the diagram to answer the question. Fo... 111
Ordered response (drag-and-drop). For this type of question, you will be presented with a list of activities, clients, or steps ... 111
Chart/exhibit item. These questions will present a problem and then provide exhibit information stored in tabs. You will click o... 114
Audio item. In this type of item, you will be presented with a question that has an audio component. You will put on the headset... 115
Graphic options. The graphic option type of alternate item format presents you with graphics instead of text for the answer opti... 117
What Difference Do Test-Taking Strategies Make? 117
What Are Strategies for Answering Multiple-Choice Questions? 118
Read the Question (Stem) Carefully 118
Create a Pool of Information 118
Look for Critical Words 118
Evaluate All the Options in a Systematic Manner 118
Eliminate Options You Know Are Not Correct 118
Identify Similarities in the Options 118
Evaluate Priority Questions Very Carefully 118
Select Answers That Focus on the Client 119
NCLEX-RN® Examination Testing Tips 119
NCLEX Hospital 119
NCLEX Clients 119
Medication Administration 119
Calling for Assistance 120
Positioning 120
Delegation and Supervision 120
Setting Priorities With a Group of Clients 120
Prescriber’s Orders 120
CONCLUSION 121
BIBLIOGRAPHY 121
II - Nursing:A Developing Profession 123
6 - HISTORICAL PERSPECTIVES: INFLUENCES ON THE PRESENT 124
NURSING HISTORY: PEOPLE AND PLACES 125
Where Did It All Begin? 125
Why Deacons, Widows, and Virgins? 125
How Did Knighthood Contribute to Nursing? 126
What About Revolts and Nursing? 127
Florence Nightingale: The Legend and the Lady 128
AMERICAN NURSING: CRITICAL FACTORS 131
What Was It Like in Colonial Times? 131
What Happened to Nursing During the U.S. Civil War? 131
How Did the Roles of Nurses and Wives Compare During the Victorian Era? 131
Who Were the Reformers of the Victorian Era? 132
What Were the Key Challenges and Opportunities in Twentieth-Century Nursing? 132
How Did the Symbols (Lamp, Cap, and Pin) of the Profession Evolve? 133
What Are the Key Events and Influences of the Twenty-First Century? 133
HISTORY OF NURSING EDUCATION 136
What Is the History of Diploma Nursing? 136
What Is the History of Associate Degree Nursing? 136
What Is the History of Baccalaureate Nursing? 136
What Is the History of Graduate Nursing Education? 137
THE NURSE’S ROLE: THE STRUGGLE FOR DEFINITIONS 137
What Do Nurses Do? 137
What Is the Traditional Role of a Nurse? 137
Did You Know You Would Be a Teacher or Educator? 138
When Did the Nurse Become an Advocate? Nurse in the Role of Advocate 139
What Is the Role of Manager of Care? 141
Can Nurses Be Colleagues? 141
Where Does This Leave the Role of Colleague? 142
What About Experts? 142
CONCLUSION 142
BIBLIOGRAPHY 144
7 - NURSING EDUCATION 146
PATH OF DIPLOMA EDUCATION 147
What Is the Educational Preparation of the Diploma Graduate? 147
PATH OF ASSOCIATE DEGREE EDUCATION 148
What Is the Educational Preparation of the Associate Degree Graduate? 148
PATH OF BACCALAUREATE EDUCATION 149
What Is the Educational Preparation of the Baccalaureate Graduate? 149
OTHER TYPES OF NURSING EDUCATION 150
What Are the Other Available Educational Options? 150
What Is a BSN/MSN Completion Program? 151
What Is an External Degree Program? 151
Online (Web-Based) Programs 153
Proprietary Nursing Schools 153
What Is an Accelerated Program? 153
NONTRADITIONAL PATHS FOR NURSING EDUCATION 153
What About a Master’s Degree as a Path to Becoming an RN? 153
What About a Doctoral Path to Becoming an RN? 153
GRADUATE EDUCATION 154
What About Graduate School? 154
Why Would I Want a Master’s Degree? 154
How Do I Know Which Master’s Degree Program Is Right for Me? 157
Why Would I Want a Doctoral Degree? 157
How Do I Know Which Doctoral Program Is Right for Me? 158
CREDENTIALING: LICENSURE AND CERTIFICATION 158
What Is Credentialing? 158
What Are Registration and Licensure? 158
What Is Certification? 159
What Is Accreditation? 159
NURSING EDUCATION: FUTURE TRENDS 160
The Changing Student Profile 160
Educational Mobility 161
A Shortage of Registered Nurses 162
A Shortage of Qualified Nursing Faculty 162
Technology and Education 163
Changing Health Care Settings 163
The Aging Population 163
CONCLUSION 163
BIBLIOGRAPHY 164
8 - NURSING THEORY 167
What Is Theory? 168
What Nursing Theory Is Not 168
Why Theory? 168
What Is the History of Nursing Theory? 170
WHO ARE THE NURSING THEORISTS? 174
Selected Nursing Theorists 174
Dorothea Orem—Self-Care Nursing Theory 174
Martha Rogers—Science of Unitary Human Beings 174
Sister Callista Roy—Adaptation Model 175
Dorothy Johnson—Behavioral Systems Model 177
Betty Neuman—Systems Model 179
Imogene King—Goal Attainment Model 179
Jean Watson—Theory of Human Caring 179
Madeleine Leininger—Culture Care Theory 181
CONCLUSION 181
9 - Image of Nursing: Influences of the Present 185
PROFESSIONAL IMAGE OF NURSING 186
What Do We Mean by the “Image” of Nursing? 186
Patient Interactions 188
Personal Interaction With the Public 189
Public Speaking and Community Activities 189
Participation in Political Activities 189
What Constitutes a Profession? 189
Is Nursing a Profession? 191
1.A Profession Has Relevance to Social Values 191
2.A Profession Has a Training or Educational Period 192
4.A Profession Has a Code of Ethics 193
5.A Professional Has a Commitment to Lifelong Work 193
6.Members Control Their Profession 193
7.A Profession Has a Theoretical Framework on Which Professional Practice Is Based 194
8.Members of a Profession Have a Common Identity and a Distinctive Subculture 194
NURSING ORGANIZATIONS 195
What Should I Know About Professional Organizations? 195
What Organizations Are Available to the Recent Graduate? 195
American Nurses Association 196
American Nurses Foundation and the American Academy of Nursing 197
International Council of Nurses 198
National League for Nursing 198
National Student Nurses’ Association 198
Organization for Associate Degree Nursing 199
American Association of Colleges of Nursing 199
American Board of Nursing Specialties 199
The American Red Cross 200
CONCLUSION 200
BIBLIOGRAPHY 201
III - Nursing Management 203
10 - CHALLENGES OF NURSING MANAGEMENT AND LEADERSHIP 204
MANAGEMENT VERSUS LEADERSHIP 205
What Is the Difference Between Management and Leadership? 205
The Functions of Management 205
What Are the Characteristics and Theories of Management? 207
What Is Meant by Management Style? 208
What Are the Characteristics and Theories of Leadership? 209
Management Requires “Followership” 213
THE TWENTY-FIRST CENTURY: A DIFFERENT AGE FOR MANAGEMENT AND FOR LEADERSHIP 213
The Silent or Veteran Generation 214
The Baby Boomers 214
Generation X 215
Generation Y 215
Generation Now or Gen Z 216
POWER AND AUTHORITY IN NURSING MANAGEMENT 219
Do You Know the Difference Between Power and Authority? 219
What Are the Different Types of Power? 219
MANAGEMENT PROBLEM SOLVING 220
How Are Problem-Solving Strategies Used in Management? 220
Evidence-Based Management Protocols and Interventions 221
How Are Problem Solving and Decision Making Related? 223
What Effect Does the Leader Have on the Group? 224
THE CHALLENGE OF CHANGE 225
Who Initiates Change and Why? 227
System 227
Management 228
Patient 228
Yourself 228
CONCLUSION 230
BIBLIOGRAPHY 230
11 - BUILDING NURSING MANAGEMENT SKILLS 233
COMMUNICATION AND PATIENT SAFETY 234
How Can I Improve My Verbal Communication for Patient Safety? 235
How Can I Improve My Written Communication for Patient Safety? 236
Transcribing Written Orders 238
COMMUNICATING WHEN IT IS CRITICAL—WHAT DO YOU NEED TO DO? 239
Critical Patient Tests 239
Critical Hand-Off Communication 239
Shift Change—So Much to Say … So Little Time 241
How Can I Deal With All the Interruptions? 242
What Skills Do I Need to Use the Telephone Effectively? 243
MANAGING TIME IN THE CLINICAL SETTING 243
Get Organized Before the Change-of-Shift Report 244
Prioritize Your Care 245
Organize Your Work by Patient 246
MANAGING OTHERS 247
What About Delegating and Time Management? 247
Supervising and Evaluating the Care Provided by Others 249
CONCLUSION 250
BIBLIOGRAPHY 250
12 - EFFECTIVE COMMUNICATION, TEAMBUILDING, AND INTERPROFESSIONAL PRACTICE 252
COMMUNICATION IN THE WORKPLACE 253
How Can I Communicate Effectively With My Supervisor? 253
How Can I Communicate Effectively With Other Nursing Personnel? 254
What does My Image Communicate to Others? 255
How Do Gender Differences Influence Communication Styles? 256
What Should I Know About the 1396984945Grapevine1396986481? 256
How Can I Handle Cultural Diversity at Work? 257
COMPONENTS OF EFFECTIVE COMMUNICATION 258
How Can I Communicate Effectively in Writing? 258
How Can I Learn to Speak Effectively? 259
Analyze Your Audience 259
Do Your Homework 259
Plan the Presentation 259
Add Spice to the Presentation 260
Create Cheat Sheets 260
The Closing 261
Final Details 261
What Listening Skills Do I Need to Develop? 261
Make Sure You Can Hear What Is Being Said 262
Focus Your Attention on What Is Being Said 262
Recognize and Control Your Emotional Response to What Is Being Said 262
Pay Attention to Nonverbal Communication as You Listen to the Words 262
Fight Off Distractions 262
Take Notes 262
Let the Speaker Tell the Whole Story 262
React to the Message, Not the Person 263
Respond Positively to the Feelings Being Communicated 263
How Can I Use Nonverbal Communication Effectively? 263
Make Eye Contact With the Person With Whom You Are Talking 263
Stand Up Straight, With Shoulders Back 263
Use an Assertive Voice Without Pauses to Suggest Confidence 263
Watch for Distracting Behaviors 263
How Can I Communicate Effectively by Using Technology? 263
Do Not Misuse or Overuse E-mail and Text Messaging 264
Learn to Use Computer Software 264
When You Send E-mail Messages 264
Do Not Send an Emotional Outburst in an E-mail 264
When You Leave a Voice Mail Message for Someone, Speak Slowly and Distinctly 265
If You Are Using Call Waiting, Do Not Leave Callers on Hold 266
GROUP COMMUNICATION 266
What Is Group Process? 266
How Can You Improve Communications in Group Meetings? 268
TEAM BUILDING AND INTERPROFESSIONAL PRACTICE 268
What Is Team Building? 268
What Is Interprofessional Practice? 271
When Nurses Work As an Interprofessional Team, Everyone Involved Benefits! 272
ASSERTIVE STYLES OF COMMUNICATION 275
How Can Nurses Be More Assertive? 276
What Are the Benefits of Assertiveness? 276
What Are My Basic Rights as a Person and as a Nurse? 277
How Can I Begin to Practice Assertive Communication? 277
What Are the Components of Assertive Communication? 277
When to Use Assertive Communication 278
CONCLUSION 279
BIBLIOGRAPHY 281
13 - CONFLICT MANAGEMENT 282
CONFLICT 283
What Causes Conflict? 283
Role Conflict 283
Communication Conflict 283
Goal Conflict 283
Personality Conflict 283
Ethical or Values Conflict 283
What Are Common Areas of Conflict Between Nurses and Patients—and Between Nurses and Patients’ Families? 284
CONFLICT RESOLUTION 284
What Are Ways to Resolve Conflict? 284
Competition 286
Avoidance 286
Accommodation 286
Compromise 286
Collaboration 286
What Are Some Basic Guidelines for Choosing the Technique to Use? 288
DEALING WITH DIFFICULT PEOPLE 288
What Are Some Techniques for Handling Difficult People? 288
What Is Anger? 292
What Is the Solution for Handling Anger? 293
Stop 293
Look 293
Change 295
Refocus on Something Positive 296
Pay Attention to Your Breathing 296
SEXUAL HARASSMENT IN THE WORKPLACE 296
What Is Sexual Harassment? 297
What Can I Do About It? 298
CONCLUSION 299
BIBLIOGRAPHY 299
14 - DELEGATION IN THE CLINICAL SETTING 301
WHAT DOES DELEGATION MEAN? 302
The Delegation Process 302
WHO IS ACCOUNTABLE HERE? 304
THE RIGHT TASK 305
WHAT CAN I DELEGATE? 306
Is There Anything I Cannot Delegate? 308
THE RIGHT CIRCUMSTANCES 309
How Can I Determine the Strengths and Weaknesses of Team Members? 309
What Are the Causes of Performance Weaknesses? 312
THE RIGHT PERSON 314
How Can I Use Outcomes in Delegating? 314
THE RIGHT DIRECTION AND COMMUNICATION 316
How Can I Get the Delegate to Understand What I Want? 316
THE RIGHT SUPERVISION AND EVALUATION 318
How Can I Give and Receive Feedback Effectively? 318
CONCLUSION 320
BIBLIOGRAPHY 322
IV - Current Issues in Health Care 324
15 - The Health Care Organization and Patterns of Nursing Care Delivery 325
WHAT ARE SOME IMPORTANT CHALLENGES CURRENTLY FACINGHEALTH CARE? 326
Cost of Health Care 326
Managed Care 326
What Impact Has Managed Care Had on Costs? 327
AFFORDABLE CARE ACT 327
STRATEGIES TO CONTROL COSTS 327
CASE MANAGEMENT 327
DISEASE MANAGEMENT 329
Do Disease Management Programs Reduce the Cost of Health Care? 330
What Tools Are Used to Support Care Coordination? 331
Clinical Guidelines 331
PAY FOR PERFORMANCE 331
EVIDENCE-BASED PRACTICE 332
How Do We Know That Critical Pathways and Disease Management Protocols Reflect the Latest and Best Practice? 332
SHORTAGE OF NURSES 333
How Can Health Care Organizations Retain Nurses? 334
Magnet Hospitals 334
THE IMPACT OF THE 2010 INSTITUTE FOR MEDICINE FUTURE OFNURSING REPORT 335
PATIENT SAFETY 336
Institute for Healthcare Improvement 339
THE EFFECTS OF VARIOUS PATTERNS OF NURSING CARE DELIVERY:A HISTORICAL PERSPECTIVE 340
What Is the Total Patient Care or Private Duty Model? 340
What Is Functional Nursing? 341
What Is Team Nursing? 342
What Is Primary Nursing? 343
What Is Patient-Focused Care? 344
What Is Telehealth? 344
What Is the Most Effective Model of Nursing Care? 344
What Is the Impact of Staffing Patterns on the Quality of Care? 345
How Are Nursing Work Assignments Determined? 347
Policy Statements 349
Principles 349
Patient care unit related 349
Staff related 349
Institution/organization related 350
What About Scheduling Patterns? 350
What About the Use of Overtime? 350
CONCLUSION 350
BIBLIOGRAPHY 353
16 - ECONOMICS OF THE HEALTH CARE DELIVERY SYSTEM 356
WHAT ARE THE TRENDS AFFECTING THE RISING COSTS OF HEALTH CARE? 357
Intrinsic Factors 357
Extrinsic Factors 358
WHAT IS THE EFFECT OF THE CHANGING ECONOMIC ENVIRONMENT ON CLINICAL PRACTICE? 359
INTRODUCTION TO ECONOMICS 359
What Are the Choices About Amount of Spending? 359
The Affordable Care Act of 2010 359
What Are the Choices Regarding the Services Provided? 360
What Are the Choices About Methods to Produce Health Care? 361
What Are the Choices About Allocation? 361
Government Allocation Decisions 361
Payer Allocation Decisions 361
Marketplace Allocation Decisions 362
Unpredictability of demand. The first difference in the market for health care is the unpredictability of demand. When a person ... 362
Consumer knowledge. Another difference in the health care market involves the knowledge of the consumer. If an individual is pur... 362
Barriers to entry to the market. Even if patients had sufficient knowledge to treat their own illnesses, the health care market ... 362
Lack of price competition. The health care market, unlike the market for clothing and automobiles, does not engage in price comp... 363
BUDGETS 363
What Are the Basic Concepts of Budgets? 363
What Are the Types of Budgets? 364
Capital Budget 365
Operating Budgets 365
Personnel Budget 366
Hours per patient day (HPPD). Each patient-care unit will have a designated number of hours of care per patient day. In an inten... 367
Full-time equivalent (FTE). An FTE represents the number of hours that a nurse employed full-time is available to perform all of... 367
Productive time. This figure reflects the amount of time the nurse is available to provide care to patients. For example, one wo... 367
Nonproductive time. This time reflects the amount of time that is not available for direct care. Some examples of nonproductive ... 367
What Are the Economics of Caring? 367
Fiscal Responsibility to the Patient 368
Fiscal Responsibility to the Employing Organization 371
Fiscal Responsibility to the Payer of Care 372
CONCLUSION 374
BIBLIOGRAPHY 374
17 - POLITICAL ACTION IN NURSING 376
WHAT EXACTLY IS POLITICS? 378
What Other Strategies Would You Suggest? 379
What Are the Skills That Make Up a Nurse’s Political Savvy? 379
Ability to Analyze an Issue (Those Assessment Skills Again!) 379
Ability to Present a Possible Resolution in Clear and Concise Terms 379
Ability to Participate in a Constructive Way 380
Ability to Voice One’s Opinion (Understand the System) 380
Ability to Analyze and Use Power Bases 380
WHAT IS POWER, AND WHERE DOES IT COME FROM? 381
Law 1: Power Invariably Fills Any Vacuum 381
Law 2: Power Is Invariably Personal 381
Law 3: Power Is Based on a System of Ideas and Philosophy 381
Law 4: Power Is Exercised Through and Depends on Institutions 381
Law 5: Power Is Invariably Confronted With and Acts in the Presence of a Field of Responsibility 382
Another Way to Look at Power and Where to Get It 382
NETWORKING AMONG COLLEAGUES 383
BUILDING COALITIONS 383
What About Trade-Offs, Compromises, Negotiations, and Other Tricks of the Trade? 383
How Do I Go About Participating in the Election Process? 384
What Is a Political Action Committee? 385
After Getting Them Elected, Then What? 386
CONTROVERSIAL POLITICAL ISSUES AFFECTING NURSING 390
Uniform Core Licensure Requirements 390
What Is It? 390
Nursing and Collective Bargaining 391
Equal Pay for Work of Comparable Value or Comparable Worth? 391
Legislative Campaign for Safe Staffing 392
CONCLUSION 393
BIBLIOGRAPHY 393
18 - COLLECTIVE BARGAINING: TRADITIONAL (UNION) AND NONTRADITIONAL APPROACHES 395
WHEN DID THE ISSUES LEADING TO COLLECTIVE BARGAINING BEGIN? 397
THE EVOLUTION OF COLLECTIVE BARGAINING IN NURSING 398
Legal Precedents for State Nursing Associations as Collective Bargaining Agents 398
WHO REPRESENTS NURSES FOR COLLECTIVE BARGAINING? 399
Traditional and Nontraditional Collective Bargaining 399
ANA and NNU: What Are the Common Issues? 401
Staffing Issues 401
Objection to an Assignment 401
Concept of Shared Governance 401
Clinical or Career Ladder 402
Negotiations 403
THE DEBATE OVER COLLECTIVE BARGAINING 403
Collective Bargaining: Perspectives of the Traditional Approach 403
Is There a Place for Collective Bargaining in Nursing? 403
Registered Nurse Participation in Collective Bargaining 404
Where Does Collective Bargaining Begin? 405
What Can a Union Contract Do? 406
Wages. Wages and benefits are the foundation of a contract. Wages are the remuneration one receives for providing a service and ... 406
Job security versus career security. It is probably not news to any student enrolled in a registered nursing program that he or ... 406
Seniority rights. Registered nurses who remain on staff at an organization accrue seniority that is based on the length of time ... 407
Resolution of grievances. Methods to resolve grievances, which are sometimes explicitly spelled out in a contract, are an import... 407
Arbitration. If the grievance mechanism does not lead to resolution of the issue, some contracts allow referral of the issue for... 407
Strikes and other labor disputes. What can nurses do in the face of a standoff during contract negotiations? The options that cu... 408
What Are the Elements of a Sound Contract? 408
Membership. The inclusion of union security provisions is an essential element of a sound contract (Fig. 18.2) and addresses one... 408
Retirement. The usual pension or retirement programs for registered nurses have been either the social security system or a hosp... 409
Other benefit issues. Other issues that have affected RNs as employees are family-leave policies, availability of daycare servic... 410
How Can Nurses Control Their Own Practice? 410
Nurse Practice Committees 411
Collective Bargaining: Perspectives of the Nontraditional Approach 411
Simultaneous Debates 411
Collective Bargaining: The Debate That Continues 411
Traditional Collective Bargaining: Its Risks and Benefits 412
FUTURE TRENDS 414
CONCLUSION 415
BIBLIOGRAPHY 415
19 - ETHICAL ISSUES 418
UNDERSTANDING ETHICS 419
What Are Your Values? 419
Moral/Ethical Principles 421
What Is the Best Decision, and How Will I Know? 421
Autonomy: a patient’s right to self-determination without outside control. Autonomy implies the freedom to make choices and deci... 421
Beneficence: duty to actively do good for patients. For example, you use this principle when deciding what nursing interventions... 421
Nonmaleficence: duty to prevent or avoid doing harm, whether intentional or unintentional. Is it harmful to accept an assignment... 421
Fidelity: the duty to be faithful to commitments. Fidelity involves keeping information confidential and maintaining privacy and... 421
Justice: the duty to treat all patients fairly, without regard to age, socioeconomic status, or other variables. This principle ... 422
Veracity: the duty to tell the truth. The principle of veracity may become an issue when a patient who suspects that her diagnos... 422
Which Principle or Rule Is Most Important? 423
So How Do I Make an Ethical Decision? 423
Deontological. Derived from Judeo-Christian origins, the deontological normative approach is duty-focused and centered on rules ... 423
Teleological. Derived from humanistic origins, the teleological approach is outcome-focused and places emphasis on results. Good... 424
Situational. Derived from humanistic and Judeo-Christian influences and most commonly credited to Joseph Fletcher (1966), an Epi... 424
How Do I Determine Who Owns the Problem? 425
First, determine the facts of the situation. Make sure you collect enough data to give yourself an accurate picture of the issue... 425
Second, identify the ethical issues of the situation. In the ICU scenario, if competent patients have expressed their wishes abo... 426
Third, consider possible courses of action and their related outcomes. Having collected data and after having attempted to discu... 426
Fourth, after a course of action has been taken, evaluate the outcome. In the ICU scenario, did improved communication occur amo... 427
What Other Resources Are Available to Help Resolve Ethical Dilemmas? 427
Controversial Ethical Issues Confronting Nursing 429
Abortion 431
How does the abortion issue affect nursing?. Nurses are involved both as individuals and professionals. The following are some g... 433
Euthanasia 433
Futile Care and Physician-Assisted Suicide 435
What is futility? Medical futility refers to the use of medical intervention (beyond comfort care) without realistic hope of ben... 435
Physician-assisted suicide (PAS). PAS has gained national attention because of Dr. Jack Kevorkian’s persistent efforts to public... 436
What Are the Ethical Issues Regarding Transplantation? 438
What Is the Ethical Issue Regarding the Use of Fetal Tissue? 438
What Are the Ethical Issues Regarding In Vitro Fertilization? 439
What Are Genetics and Genomics? 439
How should we use the ability to diagnose genetic defects prenatally? Genetic disorders such as Tay-Sachs disease, cystic fibros... 440
Allocation of Scarce Resources 440
What Are Some of the Possible Solutions Being Debated? 441
Health care rationing. You may have already experienced situations of health care rationing or limited access. As a nurse you ma... 441
What Is the Impact of Social Media and Social Networking on Nursing Practice? 441
CONCLUSION 442
BIBLIOGRAPHY 443
20 - LEGAL ISSUES 445
SOURCES OF LAW 446
Where Does “the Law” Come From? 446
What Is Constitutional Law? 446
What Is Statutory Law? 446
What Is Administrative Law? 448
What Are Nurse Practice Acts? 448
What Is Criminal Law? 449
What Is Case Law? 449
Torts 449
What Are Intentional Torts? 450
Invasion of Privacy and Breaches of Privacy and Confidentiality 451
Miscellaneous Intentional Torts and Other Civil Rights Claims Involved With Employment 452
What Are Unintentional Torts? 453
COURT ACTIONS BASED ON LEGAL PRINCIPLES 453
NURSING LICENSURE 454
Disciplinary Actions 454
Scope of Practice 455
Multistate Licensure 455
What about Substance use Disorder in Nursing? 455
NEGLIGENCE 456
Basic Elements of Negligence 457
Do You Have a Professional Duty? 457
Falling Below the Standard of Care: Was There a Breach of the Professional Duty? 458
What About the Nurse Practice Act? 458
What Is an Expert Witness? 458
What Are Established Policies and Procedures? 459
What About Accreditation and Facility Licensing Standards? 459
What About Textbooks and Journals? 459
What Are Professional Standards for Nursing Organizations? 459
Applying the Standard of Care to the Case Study 459
Did the Breach of Duty Cause an Injury? 460
Applying “Causation” to Case Study 3 460
Did the Patient Suffer Damages or Injury? 460
Damages Applied to the Case Study 461
WHO MIGHT HAVE LIABILITY (RESPONSIBILITY) IN A CLAIM? 461
Personal Liability 461
Supervisory Liability 462
Institutional Liability 463
Student Liability 463
WHAT DEFENSES MIGHT BE AVAILABLE IN MALPRACTICE CLAIMS? 463
COMMON CATEGORIES OF NEGLIGENCE 464
Failure to Document 464
Medication Errors 466
Provide a Safe Environment 467
Patient Falls 467
Equipment Failure 468
Failure to Assess Adequately, Monitor, and Obtain Assistance 469
Failure to Communicate Adequately 470
Failure to Report 470
RELATED LEGAL CONCEPTS 471
Informed Consent 471
Advance Directives 472
CRIMINAL ACTIONS 473
What Criminal Acts Pose a Risk to the Nurse? 473
Theft and Misappropriation of Property 473
Nursing Practice Violations 474
Violations of the Food and Drugs Act 474
RISK MANAGEMENT AND QUALITY IMPROVEMENT 474
How Do I Protect Myself and My Patient From All These Risks? 474
Malpractice Insurance 476
What About Individual Malpractice Insurance? 476
What Is Institutional Coverage? 476
What Should I Ask About Institutional Coverage? 477
What Happens When I Go to Court? 477
LEGAL ISSUES AFFECTING NURSING 478
Health Care Costs and Payment Issues 478
Health Care Delivery Issues 479
Issues About Life-and-Death Decisions 480
Abortions 480
Fetal Rights 480
Human Experimentation or Research 480
Patient Rights 480
CONCLUSION 480
BIBLIOGRAPHY 482
V - ContemporaryNursing Practice 484
21 - CULTURAL AND SPIRITUAL AWARENESS 485
What Is Meant by Cultural Competence? 485
What Practice Issues Are Related to Cultural Competence? 486
Barriers to Cultural Competence 486
Health and Health Care Disparities 487
OFFICE OF MINORITY HEALTH AND DISASTER PREPAREDNESS 488
Culturally Diverse Work Force 488
What Is the Meaning of Spirituality? 489
CULTURAL AND SPIRITUAL ASSESSMENT 490
What Are Cultural and Spiritual Beliefs About Illness and Cures? 490
How Do You Assess Spiritual Need? 494
CONCLUSION 496
BIBLIOGRAPHY 497
22 - QUALITY PATIENT CARE 499
HISTORY AND EVOLUTION OF QUALITY IN HEALTH CARE 502
INDEX 623
A 623
B 624
C 625
D 627
E 628
F 630
G 630
H 631
I 632
J 633
K 633
L 633
M 633
N 635
O 638
P 638
Q 640
R 640
S 641
T 643
U 644
V 644
W 644
Y 645
Z 645