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The Art of Co-ordinating Care PDF

The Art of Co-ordinating Care PDF

Steve Morgan

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Book Details

Abstract

It is both a reference and resource, with practical tips and exercises for personal and team-working development. This is fundamentally a practical workbook, which has discussions about how to go about engagement,

Table of Contents

Section Title Page Action Price
Cover Cover
Title Page i
Copyright ii
Half Title Page iii
Acknowledgements v
Dedication vi
Contents vii
Introduction 1
Who is this handbook for? 1
How to use this handbook 1
About the authors 2
Section 1: Setting the scene 3
Art or science 5
Co-ordinating how? 6
A place for creativity 6
The strength of relationships 7
Visions of the bureaucracy 7
Reference 8
Section 2: Creating a passion for the work 9
Introduction 11
What is ‘co-ordinating care’? 13
Who is involved in co-ordinating care? 19
Our language is a mirror of our attitudes 23
Challenging the ‘darker arts’ 27
Passionate workers are reflective workers 30
Principles to guide good practice 33
Values that underpin good practice 36
If you don’t risk anything, you may risk everything 39
The importance of feedback 41
Messages from practitioner consultations 43
Section 3: The art of person-centred care 47
Introduction 49
What do service users and carers want? 52
What can person-centred care look like in practice? 56
Can service users be their own co-ordinators of care? 59
What about ‘economic power’? 62
Is there a need for services to market themselves? 65
A place for service-user-focused quality monitoring 67
Section 4: The tensions between creativity and bureaucracy 71
Introduction 73
Have we over-regulated the system? 75
Is access to services being rationed? 80
‘Creative bureaucracy’ or ‘bureaucratic creativity’? 82
Who has ‘authority’ for what? 87
Section 5: Piecing the picture together 89
Introduction 91
Engaging trusting working relationships 94
Never underestimate the value of a good assessment 97
Drawing on a picture of strengths 103
A place for positive risk-taking 107
The roles of care planning and review 113
Service users creating their own plans 120
What do we mean by crisis and contingency planning? 125
Section 6: The art of working together 133
Introduction 135
Why do I feel that I am left to do everything? 137
Greater transparency between services and agencies 139
Co-ordinating care within a team 146
Section 7: Nurturing talent and confidence 151
Introduction 153
Is it all about competencies? 154
Promoting good quality support and supervision 159
Strengths-based practice development and training 161
The role of organisational strategy 164
Section 8: Take a pictureof this 167
Introduction 169
Snapshot 1: GPs dispensing more than just medical prescriptions 170
Snapshot 2: Counsellors going beyond the ‘50-minute hour’ 170
Snapshot 3: Residential support workers providing the key relationship 171
Snapshot 4: The skill is not always recognised in the job title 171
Snapshot 5: Still searching for the meaning of ‘recovery’ 172
Snapshot 6: Working in the face of narrow-minded belligerence 173
Snapshot 7: The flexibility of a team approach 173
Snapshot 8: Using direct payments in older persons’ services 174
Snapshot 9: Person-centred planning in learning disability services 174
Snapshot 10: Thinking flexibly about how a service user can co-ordinate much of their own care 175
Snapshot 11: Carers are often the cornerstone of all care and support 176
Appendices 177
Appendix 1: Service user and carer consultations 179
Appendix 2: Competencies of CPA care co-ordination 189