Additional Information
Book Details
Abstract
It is both a reference and resource, with practical tips and exercises for personal and team-working development. This is fundamentally a practical workbook, which has discussions about how to go about engagement,
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Title Page | i | ||
| Copyright | ii | ||
| Half Title Page | iii | ||
| Acknowledgements | v | ||
| Dedication | vi | ||
| Contents | vii | ||
| Introduction | 1 | ||
| Who is this handbook for? | 1 | ||
| How to use this handbook | 1 | ||
| About the authors | 2 | ||
| Section 1: Setting the scene | 3 | ||
| Art or science | 5 | ||
| Co-ordinating how? | 6 | ||
| A place for creativity | 6 | ||
| The strength of relationships | 7 | ||
| Visions of the bureaucracy | 7 | ||
| Reference | 8 | ||
| Section 2: Creating a passion for the work | 9 | ||
| Introduction | 11 | ||
| What is ‘co-ordinating care’? | 13 | ||
| Who is involved in co-ordinating care? | 19 | ||
| Our language is a mirror of our attitudes | 23 | ||
| Challenging the ‘darker arts’ | 27 | ||
| Passionate workers are reflective workers | 30 | ||
| Principles to guide good practice | 33 | ||
| Values that underpin good practice | 36 | ||
| If you don’t risk anything, you may risk everything | 39 | ||
| The importance of feedback | 41 | ||
| Messages from practitioner consultations | 43 | ||
| Section 3: The art of person-centred care | 47 | ||
| Introduction | 49 | ||
| What do service users and carers want? | 52 | ||
| What can person-centred care look like in practice? | 56 | ||
| Can service users be their own co-ordinators of care? | 59 | ||
| What about ‘economic power’? | 62 | ||
| Is there a need for services to market themselves? | 65 | ||
| A place for service-user-focused quality monitoring | 67 | ||
| Section 4: The tensions between creativity and bureaucracy | 71 | ||
| Introduction | 73 | ||
| Have we over-regulated the system? | 75 | ||
| Is access to services being rationed? | 80 | ||
| ‘Creative bureaucracy’ or ‘bureaucratic creativity’? | 82 | ||
| Who has ‘authority’ for what? | 87 | ||
| Section 5: Piecing the picture together | 89 | ||
| Introduction | 91 | ||
| Engaging trusting working relationships | 94 | ||
| Never underestimate the value of a good assessment | 97 | ||
| Drawing on a picture of strengths | 103 | ||
| A place for positive risk-taking | 107 | ||
| The roles of care planning and review | 113 | ||
| Service users creating their own plans | 120 | ||
| What do we mean by crisis and contingency planning? | 125 | ||
| Section 6: The art of working together | 133 | ||
| Introduction | 135 | ||
| Why do I feel that I am left to do everything? | 137 | ||
| Greater transparency between services and agencies | 139 | ||
| Co-ordinating care within a team | 146 | ||
| Section 7: Nurturing talent and confidence | 151 | ||
| Introduction | 153 | ||
| Is it all about competencies? | 154 | ||
| Promoting good quality support and supervision | 159 | ||
| Strengths-based practice development and training | 161 | ||
| The role of organisational strategy | 164 | ||
| Section 8: Take a pictureof this | 167 | ||
| Introduction | 169 | ||
| Snapshot 1: GPs dispensing more than just medical prescriptions | 170 | ||
| Snapshot 2: Counsellors going beyond the ‘50-minute hour’ | 170 | ||
| Snapshot 3: Residential support workers providing the key relationship | 171 | ||
| Snapshot 4: The skill is not always recognised in the job title | 171 | ||
| Snapshot 5: Still searching for the meaning of ‘recovery’ | 172 | ||
| Snapshot 6: Working in the face of narrow-minded belligerence | 173 | ||
| Snapshot 7: The flexibility of a team approach | 173 | ||
| Snapshot 8: Using direct payments in older persons’ services | 174 | ||
| Snapshot 9: Person-centred planning in learning disability services | 174 | ||
| Snapshot 10: Thinking flexibly about how a service user can co-ordinate much of their own care | 175 | ||
| Snapshot 11: Carers are often the cornerstone of all care and support | 176 | ||
| Appendices | 177 | ||
| Appendix 1: Service user and carer consultations | 179 | ||
| Appendix 2: Competencies of CPA care co-ordination | 189 |