Additional Information
Book Details
Abstract
For introductory courses in Information Systems or Management Information Systems.
Connect Essential MIS Concepts to Everyday Life
Essentials of MIS takes an in-depth look at how today's businesses use information technologies and systems to achieve corporate objectives. Current real-world business cases illustrate how companies have identified and ultimately solved key business challenges using information systems and technologies. Through the use of Essentials of MIS, students will be able to participate in, and even lead, management discussions of information systems for a firm.
Part of a complete learning package that includes the core text and extensive supplemental online materials, the core book consists of twelve chapters with hands-on projects (including video case studies and instructional video packages) covering the most essential topics in MIS. The Twelfth Edition continues to be authoritative, but is now more customizable, flexible, and geared to meeting the needs of different instructors, with many of its learning tools now available in digital form.
MyMISLab™ not included. Students, if MyMISLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyMISLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.
MyMISLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Essentials of Management Information Systems | 5 | ||
| Copyright | 6 | ||
| About the Authors | 7 | ||
| Brief Contents | 8 | ||
| Complete Contents | 9 | ||
| Preface | 16 | ||
| I. \rInformation Systems in the Digital Age | 27 | ||
| 1. \rBusiness Information Systems in Your Career | 28 | ||
| Chapter-Opening Case: Rugby Football Union Tries Big Data | 29 | ||
| Why are information systems so essential for running and managing a business today? | 31 | ||
| How Information Systems are Transforming Business\r | 31 | ||
| What’s New in Management Information Systems? | 32 | ||
| Globalization Challenges and Opportunities: A Flattened World | 34 | ||
| Interactive Session: People The Mobile Pocket Office\r | 35 | ||
| Business Drivers of Information Systems | 37 | ||
| What exactly is an information system? How does it work? What are its people, organizational, and technology components? | 39 | ||
| What Is an Information System? | 39 | ||
| It Isn’t Simply Technology: The Role of People and Organizations | 41 | ||
| Dimensions of Information Systems | 42 | ||
| Interactive Session: Technology UPS Competes Globally with Information Technology | 45 | ||
| How will a four-step method for business problem solving help you solve information system–related problems? | 47 | ||
| The Problem-Solving Approach | 47 | ||
| A Model of the Problem-Solving Process | 47 | ||
| The Role of Critical Thinking in Problem Solving | 50 | ||
| The Connections Among Business Objectives, Problems, and Solutions | 50 | ||
| How will information systems affect business careers, and what information systems skills and knowledge are essential? | 51 | ||
| How Information Systems Will Affect Business Careers\r | 51 | ||
| Information Systems and Your Career: Wrap-Up | 54 | ||
| How This Book Prepares You For the Future | 55 | ||
| Review Summary | 56 | ||
| Key Terms | 56 | ||
| Review Questions | 57 | ||
| Discussion Questions | 57 | ||
| Hands-On MIS Projects | 58 | ||
| Management Decision Problems | 58 | ||
| Improving Decision Making: Using Databases to Analyze Sales Trends | 58 | ||
| Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge | 59 | ||
| Collaboration and Teamwork Project | 59 | ||
| Business Problem-Solving Case Mashaweer: On-demand Personal Services in the Gulf | 60 | ||
| 2. Global E-Business and Collaboration\r | 64 | ||
| Chapter-Opening Case: Social Business at BASF | 65 | ||
| What major features of a business are important for understanding the role of information systems? | 67 | ||
| Organizing a Business: Basic Business Functions | 67 | ||
| Business Processes | 68 | ||
| Managing a Business and Firm Hierarchies | 70 | ||
| The Role of Information Systems in a Business | 72 | ||
| How do systems serve different management groups in a business and how do systems that link the enterprise improve organizational performance? | 72 | ||
| Systems for Different Management Groups | 73 | ||
| Systems for Linking the Enterprise | 77 | ||
| Interactive Session: Organizations Schiphol International Hub To Become Faultless: Truth or Dare? | 78 | ||
| E-Business, E-Commerce, and E-Government | 81 | ||
| Why are systems for collaboration and social business so important and what technologies do they use? | 82 | ||
| What Is Collaboration? | 82 | ||
| What Is Social Business? | 83 | ||
| Business Benefits of Collaboration and Social Business | 84 | ||
| Building a Collaborative Culture and Business Processes | 86 | ||
| Tools and Technologies for Collaboration and Social Business | 86 | ||
| Interactive Session: People Is Social Business Working Out? | 90 | ||
| What is the role of the information systems function in a business? | 92 | ||
| The Information Systems Department | 92 | ||
| Information Systems Services | 92 | ||
| Review Summary | 94 | ||
| Key Terms | 95 | ||
| Review Questions | 95 | ||
| Discussion Questions | 96 | ||
| Hands-On MIS Projects | 96 | ||
| Management Decision Problems | 96 | ||
| Improving Decision Making: Using a Spreadsheet to Select Suppliers | 97 | ||
| Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes | 97 | ||
| Collaboration and Teamwork Project | 97 | ||
| Business Problem-Solving Case Modernization of NTUC Income | 98 | ||
| 3. Achieving Competitive Advantage with Information Systems\r | 102 | ||
| Chapter-Opening Case: Should T.J. Maxx Sell Online? | 103 | ||
| How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network-based strategies help companies use information systems for competitive advantage? | 105 | ||
| Porter’s Competitive Forces Model | 105 | ||
| Information System Strategies for Dealing with Competitive Forces | 107 | ||
| Interactive Session: Technology Automakers Become Software Companies | 109 | ||
| The Internet’s Impact on Competitive Advantage | 112 | ||
| The Business Value Chain Model | 113 | ||
| Synergies, Core Competencies, and Network-Based Strategies | 115 | ||
| Disruptive Technologies: Riding the Wave | 117 | ||
| How do information systems help businesses compete globally? | 118 | ||
| The Internet and Globalization | 119 | ||
| Global Business and System Strategies | 119 | ||
| Global System Configuration | 120 | ||
| How do information systems help businesses compete using quality and design? | 121 | ||
| What Is Quality? | 121 | ||
| How Information Systems Improve Quality | 122 | ||
| What is the role of business process management (BPM) in enhancing competitiveness? | 123 | ||
| What is Business Process Management? | 124 | ||
| Interactive Session: People Identifying Market Niches in the Age of Big Data | 126 | ||
| Review Summary | 128 | ||
| Key Terms | 129 | ||
| Review Questions | 129 | ||
| Discussion Questions | 130 | ||
| Hands-On MIS Projects | 130 | ||
| Management Decision Problems | 130 | ||
| Improving Decision Making: Using a Database to Clarify Business Strategy | 131 | ||
| Improving Decision Making: Using Web Tools to Confi gure and Price an Automobile | 131 | ||
| Collaboration and Teamwork Project | 131 | ||
| Business Problem-Solving Case Will Technology Save Sears? | 132 | ||
| 4. Ethical and Social Issues in Information Systems\r | 136 | ||
| Chapter-Opening Case: Content Pirates Sail the Web | 137 | ||
| What ethical, social, and political issues are raised by information systems? | 139 | ||
| A Model for Thinking About Ethical, Social, and Political Issues | 140 | ||
| Five Moral Dimensions of the Information Age | 141 | ||
| Key Technology Trends That Raise Ethical Issues | 142 | ||
| What specific principles for conduct can be used to guide ethical decisions? | 144 | ||
| Basic Concepts: Responsibility, Accountability, and Liability | 144 | ||
| Interactive Session: People Monitoring in the Workplace | 145 | ||
| Ethical Analysis | 146 | ||
| Candidate Ethical Principles | 147 | ||
| Professional Codes of Conduct | 148 | ||
| Some Real-World Ethical Dilemmas | 148 | ||
| Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? | 148 | ||
| Information Rights: Privacy and Freedom in the Internet Age | 148 | ||
| Property Rights: Intellectual Property | 155 | ||
| How have information systems affected laws for establishing accountability and liability and the quality of everyday life? | 158 | ||
| Computer-Related Liability Problems | 158 | ||
| System Quality: Data Quality and System Errors | 159 | ||
| Quality of Life: Equity, Access, and Boundaries | 160 | ||
| Health Risks: RSI, CVS, and Cognitive Decline | 163 | ||
| Interactive Session: Technology Big Data Gets Personal: Behavioral Targeting | 164 | ||
| Review Summary | 166 | ||
| Key Terms | 167 | ||
| Review Questions | 167 | ||
| Discussion Questions | 168 | ||
| Hands-On MIS Projects | 168 | ||
| Management Decision Problems | 168 | ||
| Operational Excellence: Creating a Simple Blo | 169 | ||
| Improving Decision Making: Analyzing Web Browser Privacy | 169 | ||
| Collaboration and Teamwork Project | 169 | ||
| Business Problem-Solving Case Facebook Privacy: What Privacy? | 11 | ||
| II. \rInformation Technology Infrastructure | 175 | ||
| 5. IT Infrastructure: Hardware and Software\r | 176 | ||
| Chapter-Opening Case: Toyota Motor Europe Reaches for the Cloud | 177 | ||
| What are the components of IT infrastructure? | 179 | ||
| Infrastructure Components | 179 | ||
| What are the major computer hardware, data storage, input, and output technologies used in business and the major hardware trends? | 181 | ||
| Types of Computers | 181 | ||
| Storage, Input, and Output Technology | 183 | ||
| Contemporary Hardware Trends | 184 | ||
| Interactive Session: Technology The Greening of the Data Center | 186 | ||
| Interactive Session: Organizations Cloud Computing Is the Future | 191 | ||
| What are the major types of computer software used in business and the major software trends? | 203 | ||
| Operating System Software | 11 | ||
| Application Software and Desktop Productivity Tools | 197 | ||
| HTML and HTML5 | 199 | ||
| Web Services | 200 | ||
| Software Trends | 201 | ||
| What are the principal issues in managing hardware and software technology? | 203 | ||
| Capacity Planning and Scalability | 203 | ||
| Total Cost of Ownership (TCO) of Technology Assets | 203 | ||
| Using Technology Service Providers | 204 | ||
| Managing Mobile Platforms | 205 | ||
| Managing Software Localization for Global Business | 206 | ||
| Review Summary | 206 | ||
| Key Terms | 208 | ||
| Review Questions | 208 | ||
| Discussion Questions | 209 | ||
| Hands-On MIS Projects | 209 | ||
| Management Decision Problems | 209 | ||
| Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options | 210 | ||
| Improving Decision Making: Using Web Research to Budget for a Sales Conference | 210 | ||
| Collaboration and Teamwork Project | 211 | ||
| Business Problem-Solving Case The Risks and Benefi ts of BYOD | 212 | ||
| 6. Foundations of Business Intelligence: Databases and Information Management\r | 216 | ||
| Chapter-Opening Case: BAE Systems | 217 | ||
| What is a database and how does a relational database organize data? | 219 | ||
| Entities and Attributes | 220 | ||
| Organizing Data in a Relational Database | 220 | ||
| Establishing Relationships | 222 | ||
| What are the principles of a database management system? | 225 | ||
| Operations of a Relational DBMS | 226 | ||
| Capabilities of Database Management Systems | 228 | ||
| Nonrelational Databases and Databases in the Cloud | 229 | ||
| What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? | 230 | ||
| The Challenge of Big Data | 230 | ||
| Business Intelligence Infrastructure | 231 | ||
| Interactive Session: People American Water Keeps Data Flowing | 232 | ||
| Interactive Session: Technology Driving ARI Fleet Management with Real-Time Analytics | 235 | ||
| Analytical Tools: Relationships, Patterns, Trends | 236 | ||
| Databases and the Web | 240 | ||
| Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources? | 241 | ||
| III. \rKey System Applications for the Digital Age | 333 | ||
| 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications | 334 | ||
| Chapter-Opening Case: Statoil Fuel and Retail Competes Using Enterprise Systems | 335 | ||
| How do enterprise systems help businesses achieve operational excellence? | 337 | ||
| What are Enterprise Systems? | 337 | ||
| Enterprise Software | 338 | ||
| Business Value of Enterprise Systems | 339 | ||
| How do supply chain management systems coordinate planning, production, and logistics with suppliers? | 340 | ||
| The Supply Chain | 340 | ||
| Information Systems and Supply Chain Management | 342 | ||
| Supply Chain Management Software | 343 | ||
| Interactive Session: Organizations DP World Takes Port Management to the Next Level with RFID | 345 | ||
| Global Supply Chains and the Internet | 346 | ||
| Business Value of Supply Chain Management Systems | 347 | ||
| How do customer relationship management systems help firms achieve customer intimacy? | 348 | ||
| What Is Customer Relationship Management? | 348 | ||
| Customer Relationship Management Software | 349 | ||
| Operational and Analytical CRM | 351 | ||
| Business Value of Customer Relationship Management Systems | 353 | ||
| What are the challenges that enterprise applications pose and how are enterprise applications taking advantage of new technologies? | 353 | ||
| Enterprise Application Challenges | 353 | ||
| Next-Generation Enterprise Applications | 354 | ||
| Interactive Session: Technology Unilever Unifies Globally with Enhanced ERP | 356 | ||
| Review Summary | 357 | ||
| Key Terms | 358 | ||
| Review Questions | 359 | ||
| Discussion Questions | 359 | ||
| Hands-On MIS Projects | 360 | ||
| Management Decision Problems | 360 | ||
| Improving Decision Making: Using Database Software to Manage Customer Service Requests | 360 | ||
| Achieving Operational Excellence: Evaluating Supply Chain Management Services | 361 | ||
| Collaboration and Teamwork Project | 361 | ||
| Business Problem-Solving Case Customer Relationship Management Helps Celcom Become Number One | 362 | ||
| 10. E-Commerce: Digital Markets, Digital Goods | 366 | ||
| Chapter-Opening Case: Uber Storms Europe: Europe Strikes Back | 367 | ||
| What are the unique features of e-commerce, digital markets, and digital goods? | 369 | ||
| E-Commerce Today | 370 | ||
| The New E-Commerce: Social, Mobile, Local | 371 | ||
| Why E-commerce is Different | 373 | ||
| Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace | 375 | ||
| What are the principal e-commerce business and revenue models? | 379 | ||
| Types of E-Commerce | 379 | ||
| E-Commerce Business Models | 379 | ||
| E-Commerce Revenue Models | 382 | ||
| How has e-commerce transformed marketing? | 384 | ||
| Behavioral Targeting | 384 | ||
| Social E-commerce and Social Network Marketing | 387 | ||
| Interactive Session: People Getting Social with Customers | 390 | ||
| How has e-commerce affected Business to-Business transactions? | 391 | ||
| Electronic Data Interchange (EDI) | 392 | ||
| New Ways of B2B Buying and Selling | 392 | ||
| What is the role of m-commerce in business, and what are the most important m-commerce applications? | 394 | ||
| Location-Based Services and Applications | 395 | ||
| Interactive Session: Organizations Can Instacart Deliver? | 396 | ||
| Other Mobile Commerce Services | 397 | ||
| What issues must be addressed when building an e-commerce presence? | 398 | ||
| Develop an E-commerce Presence Map | 398 | ||
| Develop a Timeline: Milestones | 399 | ||
| Review Summary | 400 | ||
| Key Terms | 401 | ||
| Review Questions | 401 | ||
| Discussion Questions | 402 | ||
| Hands-On MIS Projects | 402 | ||
| Management Decision Problems | 402 | ||
| Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-Com Business | 402 | ||
| Achieving Operational Excellence: Evaluatin gE-Commerce Hosting Services | 403 | ||
| Collaboration and Teamwork Project | 403 | ||
| Business Problem-Solving Case Walmart and Amazon Duke It Out for E-Commerce Supremacy | 404 | ||
| 11. Improving Decision Making and Managing Knowledge | 408 | ||
| Chapter-Opening Case: Fiat: Real Time Management with Business Intelligence | 409 | ||
| What are the different types of decisions, and how does the decision-making process work? | 411 | ||
| Business Value of Improved Decision Making | 411 | ||
| Types of Decisions | 412 | ||
| The Decision-Making Process | 413 | ||
| High-Velocity Automated Decision Making | 413 | ||
| Quality of Decisions and Decision Making | 414 | ||
| How do business intelligence and business analytics support decision making? | 414 | ||
| What is Business Intelligence? | 415 | ||
| The Business Intelligence Environment | 415 | ||
| Business Intelligence and Analytics Capabilities | 416 | ||
| Interactive Session: Technology America’s Cup: The Tension Between Technology and Human Decision Makers | 420 | ||
| Business Intelligence Users | 422 | ||
| Group Decision-Support Systems | 425 | ||
| What are the business benefits of using intelligent techniques in decision making and knowledge management? | 426 | ||
| Expert Systems | 426 | ||
| Case-Based Reasoning | 427 | ||
| Fuzzy Logic Systems | 428 | ||
| Neural Networks | 429 | ||
| Genetic Algorithms | 430 | ||
| Interactive Session: People Facial Recognition Systems: Another Threat to Privacy? | 431 | ||
| Intelligent Agents | 433 | ||
| What types of systems are used for enterprise wide knowledge mana gement and knowledge work, and how do they provide value for businesses? | 434 | ||
| Enterprise-Wide Knowledge Management Systems | 434 | ||
| Knowledge Work Systems | 436 | ||
| Review Summary | 438 | ||
| Key Terms | 440 | ||
| Review Questions | 440 | ||
| Discussion Questions | 441 | ||
| Hands-On MIS Projects | 441 | ||
| Management Decision Problems | 441 | ||
| Improving Decision Making: Using Pivot Tables to Analyze Sales Data | 442 | ||
| Improving Decision Making: Using Intelligent Agents for Comparison Shopping | 442 | ||
| Collaboration and Teamwork Project | 442 | ||
| Business Problem-Solving Case Knowledge Management and Collaboration at Tata Consulting Services | 442 | ||
| IV. Building and Managing Systems\r | 447 | ||
| 12. Building Information Systems and Managing Projects | 448 | ||
| Chapter-Opening Case: Girl Scout Cookie Sales Go Digital | 449 | ||
| What are the core problem-solving steps for developing new information systems? | 451 | ||
| Defining and Understanding the Problem | 451 | ||
| Developing Alternative Solutions | 453 | ||
| Evaluating and Choosing Solutions | 453 | ||
| Implementing the Solution | 454 | ||
| What are the alternative methods for building information systems? | 457 | ||
| Traditional Systems Development Life Cycle | 457 | ||
| Prototyping | 458 | ||
| End-User Development | 459 | ||
| Purchasing Solutions: Application Software Packages and Outsourcing | 459 | ||
| Mobile Application Development: Designing for a Multi-Screen World | 461 | ||
| Rapid Application Development for E-Business | 462 | ||
| Interactive Session: Technology Analytics Help the Cincinnati Zoo Know Its Customers | 463 | ||
| What are the principal methodologies for modeling and designing systems? | 464 | ||
| Structured Methodologies | 464 | ||
| Object-Oriented Development | 466 | ||
| Computer-Aided Software Engineering (CASE) | 468 | ||
| How should information systems projects be selected and managed? | 468 | ||
| Project Management Objectives | 468 | ||
| Interactive Session: Organizations Britain’s National Health Service Jettisons Choose and Book System | 469 | ||
| Selecting Projects: Making the Business Case for a New System | 471 | ||
| Managing Project Risk and System-Related Change | 474 | ||
| Review Summary | 478 | ||
| Key Terms | 480 | ||
| Review Questions | 480 | ||
| Discussion Questions | 481 | ||
| Hands-On MIS Projects | 481 | ||
| Management Decision Problems | 481 | ||
| Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales | 482 | ||
| Achieving Operational Excellence: Analyzing Web Site Design and Information Requirements | 482 | ||
| Collaboration and Teamwork Project | 482 | ||
| Business Problem-Solving Case A Shaky Start for Healthcare.gov | 483 | ||
| Glossary | 488 | ||
| Index | 505 |