Additional Information
Book Details
Abstract
Designing Interactive Systems is the definitive companion to the study of human–computer interaction (HCI), usability, user experience (UX) and interaction design. David Benyon has fully updated the content to include the newest and most exciting advancements within this rapidly changing field. The book covers the whole of the HCI and UX curriculum for students and practitioners alike.
The book includes numerous case studies and illustrations taken from the author’s extensive experience of designing interactive systems and creating engaging user experiences. Each chapter includes thought-provoking exercises and challenges and reflective pull-outs pointing readers to related areas of study.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Cover2 | Cover2 | ||
| Contents | vii | ||
| Guided tour | xii | ||
| Preface | xv | ||
| Publisher’s acknowledgements | xxv | ||
| Part I: Essentials of designing interactive systems | 1 | ||
| Introduction to Part I | 2 | ||
| 1 Designing interactive systems: a fusion of skills | 5 | ||
| Aims | 5 | ||
| 1.1 The variety of interactive systems | 6 | ||
| 1.2 The concerns of interactive systems design | 9 | ||
| 1.3 Being digital | 13 | ||
| 1.4 The skills of the interactive systems designer | 18 | ||
| 1.5 Why being human-centred is important | 20 | ||
| Summary and key points | 22 | ||
| Exercises | 22 | ||
| Further reading | 22 | ||
| Web links | 23 | ||
| Comments on challenges | 23 | ||
| 2 PACT: a framework for designing interactive systems | 25 | ||
| Aims | 25 | ||
| 2.1 Introduction | 26 | ||
| 2.2 People | 27 | ||
| 2.3 Activities | 33 | ||
| 2.4 Contexts | 34 | ||
| 2.5 Technologies | 36 | ||
| 2.6 Scoping a problem with PACT | 43 | ||
| Summary and key points | 44 | ||
| Exercises | 45 | ||
| Further reading | 45 | ||
| Web links | 45 | ||
| Comments on challenges | 46 | ||
| 3 The process of human-centred interactive systems design | 48 | ||
| Aims | 48 | ||
| 3.1 Introduction | 49 | ||
| 3.2 Developing personas and scenarios | 55 | ||
| 3.3 Using scenarios throughout design | 62 | ||
| 3.4 A scenario-based design method | 66 | ||
| Summary and key points | 73 | ||
| Exercises | 73 | ||
| Further reading | 73 | ||
| Web links | 74 | ||
| Comments on challenges | 74 | ||
| 4 Usability | 76 | ||
| Aims | 76 | ||
| 4.1 Introduction | 77 | ||
| 4.2 Accessibility | 77 | ||
| 4.3 Usability | 81 | ||
| 4.4 Acceptability | 84 | ||
| 4.5 Design principles | 86 | ||
| Summary and key points | 90 | ||
| Exercises | 91 | ||
| Further reading | 91 | ||
| Web links | 91 | ||
| Comments on challenges | 92 | ||
| 5 Experience design | 93 | ||
| Aims | 93 | ||
| 5.1 Introduction | 94 | ||
| 5.2 Engagement | 95 | ||
| 5.3 Designing for pleasure | 99 | ||
| 5.4 Aesthetics | 102 | ||
| 5.5 Service design | 104 | ||
| Summary and key points | 107 | ||
| Exercises | 107 | ||
| Further reading | 107 | ||
| Web links | 108 | ||
| Comments on challenges | 108 | ||
| 6 The Home Information Centre (HIC): a case study in designing interactive systems | 109 | ||
| Aims | 109 | ||
| 6.1 Introduction | 110 | ||
| 6.2 Scenarios for the HIC | 111 | ||
| 6.3 Evaluating early interface prototypes | 119 | ||
| 6.4 A first design | 122 | ||
| 6.5 The second interface design | 126 | ||
| Summary and key points | 131 | ||
| Exercises | 131 | ||
| Further reading | 132 | ||
| Web links | 132 | ||
| Comments on challenges | 132 | ||
| Part II: Techniques for designing interactive systems | 135 | ||
| Introduction to Part II | 136 | ||
| 7 Understanding | 138 | ||
| Aims | 138 | ||
| 7.1 Understanding requirements | 139 | ||
| 7.2 Participative design | 141 | ||
| 7.3 Interviews | 142 | ||
| 7.4 Questionnaires | 146 | ||
| 7.5 Probes | 152 | ||
| 7.6 Card sorting techniques | 153 | ||
| 7.7 Working with groups | 156 | ||
| 7.8 Fieldwork: observing activities in situ | 157 | ||
| 7.9 Artefact collection and ‘desk work’ | 161 | ||
| Summary and key points | 163 | ||
| Exercises | 163 | ||
| Further reading | 164 | ||
| Web links | 164 | ||
| Comments on challenges | 165 | ||
| 8 Envisionment | 166 | ||
| Aims | 166 | ||
| 8.1 Finding suitable representations | 167 | ||
| 8.2 Basic techniques | 168 | ||
| 8.3 Prototypes | 175 | ||
| 8.4 Envisionment in practice | 180 | ||
| Summary and key points | 184 | ||
| Exercises | 184 | ||
| Further reading | 185 | ||
| Web links | 185 | ||
| Comments on challenges | 185 | ||
| 9 Design | 187 | ||
| Aims | 187 | ||
| 9.1 Introduction | 188 | ||
| 9.2 Conceptual design | 188 | ||
| 9.3 Metaphors in design | 191 | ||
| 9.4 Conceptual design using scenarios | 196 | ||
| 9.5 Physical design | 202 | ||
| 9.6 Designing interactions | 206 | ||
| Summary and key points | 211 | ||
| Exercises | 212 | ||
| Further reading | 212 | ||
| Web links | 212 | ||
| Comments on challenges | 213 | ||
| 10 Evaluation | 214 | ||
| Aims | 214 | ||
| 10.1 Introduction | 215 | ||
| 10.2 Expert evaluation | 217 | ||
| 10.3 Participant-based evaluation | 220 | ||
| 10.4 Evaluation in practice | 224 | ||
| 10.5 Evaluation: further issues | 230 | ||
| Summary and key points | 233 | ||
| Exercises | 234 | ||
| Further reading | 235 | ||
| Web links | 235 | ||
| Comments on challenges | 236 | ||
| 11 Task analysis | 238 | ||
| Aims | 238 | ||
| 11.1 Goals, tasks and actions | 239 | ||
| 11.2 Task analysis and system design | 241 | ||
| 11.3 Hierarchical task analysis | 243 | ||
| 11.4 GOMS: a cognitive model of procedural knowledge | 245 | ||
| 11.5 Structural knowledge | 246 | ||
| 11.6 Cognitive work analysis | 250 | ||
| Summary and key points | 252 | ||
| Exercises | 252 | ||
| Further reading | 252 | ||
| Web links | 253 | ||
| Comments on challenges | 253 | ||
| 12 Visual interface design | 255 | ||
| Aims | 255 | ||
| 12.1 Introduction | 256 | ||
| 12.2 Graphical user interfaces | 257 | ||
| 12.3 Interface design guidelines | 263 | ||
| 12.4 Psychological principles and interface design | 270 | ||
| 12.5 Information design | 279 | ||
| 12.6 Visualization | 282 | ||
| Summary and key points | 286 | ||
| Exercises | 286 | ||
| Further reading | 286 | ||
| Web links | 287 | ||
| Comments on challenges | 287 | ||
| 13 Multimodal interface design | 288 | ||
| Aims | 288 | ||
| 13.1 Introduction | 289 | ||
| 13.2 Interacting in mixed reality | 291 | ||
| 13.3 Using sound at the interface | 294 | ||
| 13.4 Tangible interaction | 298 | ||
| 13.5 Gestural interaction and surface computing | 302 | ||
| Summary and key points | 305 | ||
| Exercises | 305 | ||
| Further reading | 305 | ||
| Web links | 306 | ||
| Comments on challenges | 306 | ||
| Part III: Contexts for designing interactive systems | 307 | ||
| Introduction to Part III | 308 | ||
| 14 Designing websites | 310 | ||
| Aims | 310 | ||
| 14.1 Introduction | 311 | ||
| 14.2 Website development | 312 | ||
| 14.3 The information architecture of websites | 318 | ||
| 14.4 Navigation design for websites | 328 | ||
| 14.5 Case study: designing the Robert Louis Stevenson website | 331 | ||
| Summary and key points | 339 | ||
| Exercises | 339 | ||
| Further reading | 339 | ||
| Web links | 340 | ||
| Comments on challenges | 340 | ||
| 15 Social media | 341 | ||
| Aims | 341 | ||
| 15.1 Introduction | 342 | ||
| 15.2 Background ideas | 345 | ||
| 15.3 Social networking | 351 | ||
| 15.4 Sharing with others | 355 | ||
| 15.5 The developing web | 359 | ||
| Summary and key points | 361 | ||
| Further reading | 361 | ||
| Web links | 361 | ||
| Comments on challenges | 361 | ||
| 16 Collaborative environments | 363 | ||
| Aims | 363 | ||
| 16.1 Introduction | 364 | ||
| 16.2 Issues for cooperative working | 365 | ||
| 16.3 Technologies to support cooperativeworking | 369 | ||
| 16.4 Collaborative virtual environments | 377 | ||
| 16.5 Case study: developing a collaborative tabletop application | 379 | ||
| Summary and key points | 382 | ||
| Exercises | 383 | ||
| Further reading | 383 | ||
| Web links | 383 | ||
| Comments on challenges | 383 | ||
| 17 Agents and avatars | 385 | ||
| Aims | 385 | ||
| 17.1 Agents | 386 | ||
| 17.2 Adaptive systems | 388 | ||
| 17.3 An architecture for agents | 390 | ||
| 17.4 Applications of agent-based interaction | 397 | ||
| 17.5 Avatars and conversational agents | 400 | ||
| Summary and key points | 408 | ||
| Exercises | 408 | ||
| Further reading | 408 | ||
| Web links | 409 | ||
| Comments on challenges | 409 | ||
| 18 Ubiquitous computing | 410 | ||
| Aims | 410 | ||
| 18.1 Ubiquitous computing | 411 | ||
| 18.2 Information spaces | 416 | ||
| 18.3 Blended spaces | 420 | ||
| 18.4 Home environments | 425 | ||
| 18.5 Navigating in wireless sensor networks | 429 | ||
| Summary and key points | 432 | ||
| Exercises | 433 | ||
| Further reading | 433 | ||
| Web links | 433 | ||
| Comments on challenges | 433 | ||
| 19 Mobile computing | 435 | ||
| Aims | 435 | ||
| 19.1 Introduction | 436 | ||
| 19.2 Context awareness | 437 | ||
| 19.3 Understanding in mobile computing | 439 | ||
| 19.4 Designing for mobiles | 441 | ||
| 19.5 Evaluation for mobile computing | 443 | ||
| Summary and key points | 448 | ||
| Exercises | 448 | ||
| Further reading | 448 | ||
| Web links | 448 | ||
| Comments on challenges | 449 | ||
| 20 Wearable computing | 450 | ||
| Aims | 450 | ||
| 20.1 Introduction | 451 | ||
| 20.2 Smart materials | 455 | ||
| 20.3 Material design | 458 | ||
| 20.4 From materials to implants | 460 | ||
| Summary and key points | 461 | ||
| Exercises | 462 | ||
| Further reading | 462 | ||
| Web links | 462 | ||
| Comments on challenges | 462 | ||
| Part IV: Foundations of designing interactive systems | 463 | ||
| Introduction to Part IV | 464 | ||
| 21 Memory and attention | 466 | ||
| Aims | 466 | ||
| 21.1 Introduction | 467 | ||
| 21.2 Memory | 469 | ||
| 21.3 Attention | 474 | ||
| 21.4 Human error | 483 | ||
| Summary and key points | 486 | ||
| Exercises | 486 | ||
| Further reading | 487 | ||
| Web links | 487 | ||
| Comments on challenges | 487 | ||
| 22 Affect | 489 | ||
| Aims | 489 | ||
| 22.1 Introduction | 490 | ||
| 22.2 Psychological theories of emotion | 491 | ||
| 22.3 Detecting and recognizing emotions | 497 | ||
| 22.4 Expressing emotion | 501 | ||
| 22.5 Potential applications and key issues for further research | 504 | ||
| Summary and key points | 506 | ||
| Exercises | 506 | ||
| Further reading | 506 | ||
| Web links | 507 | ||
| Comments on challenges | 507 | ||
| 23 Cognition and action | 508 | ||
| Aims | 508 | ||
| 23.1 Human information processing | 509 | ||
| 23.2 Situated action | 512 | ||
| 23.3 Distributed cognition | 514 | ||
| 23.4 Embodied cognition | 516 | ||
| 23.5 Activity theory | 519 | ||
| Summary and key points | 525 | ||
| Exercises | 525 | ||
| Further reading | 525 | ||
| Web links | 526 | ||
| Comments on challenges | 526 | ||
| 24 Social interaction | 528 | ||
| Aims | 528 | ||
| 24.1 Introduction | 529 | ||
| 24.2 Human communication | 529 | ||
| 24.3 People in groups | 536 | ||
| 24.4 Presence | 542 | ||
| 24.5 Culture and identity | 546 | ||
| Summary and key points | 548 | ||
| Exercises | 548 | ||
| Further reading | 548 | ||
| Web links | 549 | ||
| Comments on challenges | 549 | ||
| 25 Perception and navigation | 550 | ||
| Aims | 550 | ||
| 25.1 Introduction | 551 | ||
| 25.2 Visual perception | 551 | ||
| 25.3 Non-visual perception | 559 | ||
| 25.4 Navigation | 563 | ||
| Summary and key points | 569 | ||
| Exercises | 569 | ||
| Further reading | 570 | ||
| Web links | 570 | ||
| Comments on challenges | 570 | ||
| References | 571 | ||
| Index | 587 |