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Book Details
Abstract
Most of us find ourselves listening to other people's problems at some time or another - either our friends' or, in the course of our work, patients, pupils, clients, colleagues. This book, written clearly in user friendly language, takes the reader step by step through a range of skills to help them become a better listener, communicator and helper in their everyday lives, progressing from inviting the person to talk to ending a helping conversation.
Using plenty of examples, tips, exercises and sample conversations, the authors show how the skills described can be easily learned and can fit comfortably into everyday life.
This book is essential reading for everyone interested in improving their communication and helping skills as well as those students taking introductory courses in counselling and counselling skills.
KATHERYN GELDARD is a Child and Family Therapist and a visiting lecturer at the Queensland University of Technology, Australia.
DAVID GELDARD is a Counselling Psychologist. Together they are the authors of several books on counselling. They jointly manage a counselling practice where they specialise in working with children, adolescents, and their families. They also run training programmes for helping professionals who wish to enhance their counselling skills.
KATHRYN GELDARD is a Child and Family Therapist and a visiting lecturer at the Queensland University of Technology, Australia.
DAVID GELDARD is a Counselling Psychologist. They jointly manage a counselling practice where they specialise in working with children, adolescents and their families. They also run training programmes for helping professionals who wish to enhance their counselling skills.
Table of Contents
Section Title | Page | Action | Price |
---|---|---|---|
Cover | Cove | ||
Contents | vii | ||
1 What are counselling skills? | 1 | ||
Who can use counselling skills? | 2 | ||
If I use counselling skills will I be a counsellor? | 5 | ||
What can we achieve by using counselling skills? | 11 | ||
Choosing when, and when not, to use counselling skills | 12 | ||
The impact on you if you use counselling skills | 15 | ||
The advantages of using counselling skills | 17 | ||
Expectations of yourself | 17 | ||
Unrealistic expectations when using counselling skills | 18 | ||
Realistic expectations | 21 | ||
Chapter summary | 22 | ||
Assignment exercises for coursework students | 23 | ||
2 Valuing the person | 24 | ||
The person-centred approach | 24 | ||
Why do you want to help other people? | 25 | ||
Helpful attitudes and characteristics | 28 | ||
Confidentiality | 38 | ||
Maintaining ethical principles | 39 | ||
Understanding and respecting difference | 43 | ||
Chapter summary | 44 | ||
Assignment exercises for coursework students | 44 | ||
3 Inviting a person to talk | 47 | ||
Noticing that help may be needed | 48 | ||
Noticing how other people look, speak, and behave | 49 | ||
Inviting the person to talk | 51 | ||
Should the initial invitation to talk be extended? | 55 | ||
Offering a further invitation | 60 | ||
The invitation to talk is accepted | 63 | ||
Being approached for help | 63 | ||
Arranging a time to talk | 63 | ||
Referral to qualified helpers | 64 | ||
When your invitation is refused | 65 | ||
Possible responses to practice examples | 65 | ||
Chapter summary | 66 | ||
Assignment exercises for coursework students | 67 | ||
4 Skills to help the person continue talking | 68 | ||
Active listening | 69 | ||
Joining by letting the person know that you are listening | 69 | ||
Letting the person know that you have heard and understood | 75 | ||
Practice examples | 80 | ||
In conclusion | 81 | ||
Responses to practice examples | 82 | ||
Chapter summary | 84 | ||
Assignment exercises for coursework students | 84 | ||
5 Helping the person to feel better | 86 | ||
The helping process | 87 | ||
Validation | 88 | ||
Helping the person to express and release emotions | 91 | ||
Helping people who are distressed and crying | 95 | ||
Protecting yourself from abuse | 97 | ||
Recognising your own feelings | 97 | ||
Chapter summary | 100 | ||
Assignment exercises for coursework students | 101 | ||
6 Focusing on the central problem | 102 | ||
Helping the person to focus on their central problem | 103 | ||
Summarising | 105 | ||
Asking questions | 111 | ||
The use of feedback statements | 121 | ||
Making use of various skills | 121 | ||
In conclusion | 124 | ||
Chapter summary | 124 | ||
Assignment exercises for coursework students | 125 | ||
7 Exploring possible solutions | 126 | ||
The solution must suit the person | 127 | ||
Encouraging a person to take time to find a solution | 128 | ||
Using active listening skills to explore possible solutions | 129 | ||
Exploring alternatives | 131 | ||
Useful questions to help identify possible solutions | 135 | ||
Exploring the consequences of choosing a particular option | 136 | ||
Consider the least desirable option first | 137 | ||
Dealing with your own feelings | 137 | ||
Deciding to do nothing can be a valid decision | 139 | ||
Chapter summary | 139 | ||
Assignment exercises for coursework students | 140 | ||
8 Helping people to deal with everyday problems | 141 | ||
Seeing the other person’s picture | 141 | ||
The influence of cultural issues | 143 | ||
Life stages | 147 | ||
Dealing with everyday problems in childhood | 147 | ||
Dealing with everyday problems in adolescence | 151 | ||
Dealing with everyday problems in young adults | 156 | ||
Dealing with everyday problems in early mid-life | 160 | ||
Dealing with everyday problems in later mid-life | 162 | ||
Dealing with everyday problems in older people | 164 | ||
Understanding the nature of everday problems | 169 | ||
Chapter summary | 170 | ||
Assignment exercises for coursework students | 170 | ||
9 Managing the ongoing relationship | 174 | ||
Finishing the conversation sensitively | 174 | ||
Attending to the future relationship | 181 | ||
Referral to helping services | 183 | ||
Chapter summary | 184 | ||
Assignment exercises for coursework students | 184 | ||
10 Attending to your own needs | 186 | ||
Recognising the need to recharge | 187 | ||
Looking after your own well-being | 190 | ||
Talking with a counsellor | 193 | ||
Attending to your own personal growth and development | 194 | ||
Practical ways to grow and develop | 195 | ||
Deciding where you want to fit as a helper | 196 | ||
Understanding where you want to be | 201 | ||
Chapter summary | 202 | ||
Index | 203 |