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Book Details
Abstract
More than ever before, nurses need highly developed skills in order to communicate sensitively and collaboratively, across a wide range of media, with patients, clients, and colleagues from a variety of backgrounds.
Supporting students and practitioners in developing a patient-centred and therapeutic framework for communication, the new edition of Communication Skills for Nursing Practice takes a practical and hands-on approach to communication theory. This accessible introduction features research from a wide range of healthcare contexts, and provides exercises and action plans to help nurses integrate psychological and healthcare communication theory into their day-to-day professional practice. Fully revised and updated, with new material on diversity, continuing professional development, and email and telephone communication skills, this is an essential guide to one of the most fundamental skills in the caring professions.
REVIEWS OF PREVIOUS EDITION:
'This is the sort of textbook that everyone should own.' - Greta McGough, Nursing Standard
'Very good handbook. Gives students the basic communication skills essential for practice.' - Deborah Knott, Senior Lecturer, Faculty of Health and Social Care, Liverpool John Moores University, UK
'A very good introductory text that covers communication skills effectively.' - Ruth Broadhead, Senior Lecturer, School of Public Health and Clinical Sciences, University of Central Lancashire, UK
'Excellent text for both the novice and experienced student nurse' - Iffa Settle, Programme Leader, Department of Health and Social Care, York College, UK
'A patient centred exploration of communication skills that will be a useful read. I particularly like the key point summaries at the end of each chapter.' - Karen Humphreys, Nursing Lecturer, School of Nursing and Midwifery, University of Hertfordshire, UK
'Very easy to read and relevant to practice' - Sheila Stott, Senior Lecturer, Department of Nursing and Midwifery, Northumbria University, UK
'This is a lovely easy to read book with extensive use of latest reasearch findings and includes helpful exercises to promote discussion and reflection that I have used in the classroom and recommended for purchase for student nurses' - Carol-Anne Westwell, Nursing Lecturer, School of Healthcare Sciences, Bangor University, UK
Catherine McCabe is Assistant Professor in the School of Nursing and Midwifery in Trinity College, Dublin, Ireland. Her research interests include the use of smart technology and multimedia to improve communication and quality of life in chronic and life threatening illness.
Fiona Timmins is an Associate Professor at the School of Nursing and Midwifery, Trinity College Dublin, Ireland. She has more than 65 publications in peer-reviewed journals and has written and co-authored six nursing text books. She sits on the editorial board of three peer-review journals.
Table of Contents
Section Title | Page | Action | Price |
---|---|---|---|
Cover | Cover | ||
Contents | v | ||
List of Figures and Tables | ix | ||
Acknowledgements | xi | ||
PART I: The Theoretical Foundations of Communication in Nursing | 1 | ||
1 Communication Theory | 3 | ||
Introduction | 3 | ||
Defining communication | 5 | ||
Concepts of communication | 7 | ||
Models of communication in nursing | 12 | ||
Key points | 20 | ||
2 Nursing Theory | 21 | ||
Introduction | 21 | ||
Theoretical underpinnings of nursing | 21 | ||
What is nursing theory? | 22 | ||
Using nursing theory in practice | 27 | ||
The potential contribution of nursing theory to guide communication practice in nursing | 28 | ||
Nursing theory as a guide to communication behaviour in nursing | 29 | ||
Conclusion | 42 | ||
Key points | 43 | ||
3 Effective Communication | 44 | ||
Introduction | 44 | ||
Communication influences | 44 | ||
Psychological factors | 45 | ||
Patient-centred communication | 52 | ||
Developing awareness of, and changing, communication behaviour | 58 | ||
Therapeutic communication | 58 | ||
Key points | 67 | ||
PART II: The Communication Process in Nursing | 69 | ||
4 Communication Skills | 71 | ||
Introduction | 71 | ||
Establishing rapport | 74 | ||
Listening | 74 | ||
Touch | 79 | ||
Questioning | 81 | ||
Information giving | 86 | ||
Written information | 86 | ||
Paralinguistics | 88 | ||
Empathy | 89 | ||
Key points | 92 | ||
5 Barriers to Effective Communication | 93 | ||
Barriers to the therapeutic relationship | 93 | ||
Understanding influencing factors in the communication process | 98 | ||
Barriers in the nurse | 103 | ||
Barriers within patients | 110 | ||
Unequal power relationships | 111 | ||
Overcoming barriers | 112 | ||
Nursing theory and conceptual model use | 115 | ||
Key points | 117 | ||
6 Conflict | 118 | ||
Introduction | 118 | ||
The nature of interpersonal conflict | 118 | ||
Common responses to conflict | 122 | ||
Dealing with conflict | 125 | ||
Using assertive skills | 130 | ||
Responses to conflict | 132 | ||
Conclusion | 142 | ||
Key points | 143 | ||
7 Collaborative Communication | 144 | ||
Introduction | 144 | ||
Process of collaborative communication | 145 | ||
Barriers to successful collaborative communication | 149 | ||
Successful collaborative communication | 150 | ||
Persuasion | 152 | ||
Negotiation | 155 | ||
Key points | 157 | ||
8 Communicating in Difficult Situations | 159 | ||
Introduction | 159 | ||
Managing yourself in difficult situations | 160 | ||
Breaking bad news | 165 | ||
Bad news | 167 | ||
Grief and bereavement | 169 | ||
Cross-cultural communication | 172 | ||
Key points | 175 | ||
PART III: The Development of Therapeutic Communication Skills | 177 | ||
9 Values and Beliefs in Nursing | 179 | ||
Introduction | 179 | ||
Values | 179 | ||
Advocacy | 183 | ||
Ethics in nursing | 186 | ||
Nursing as a profession | 190 | ||
Accountability | 192 | ||
Key points | 194 | ||
10 The Role of Self-Awareness in Developing Therapeutic Communication Skills | 195 | ||
Introduction | 195 | ||
Developing awareness | 195 | ||
What is self-awareness? | 196 | ||
Communication models for increasing self-awareness | 200 | ||
Benefits of self-awareness | 206 | ||
Reflection | 209 | ||
Developing professional confidence | 217 | ||
Conclusion | 221 | ||
Key points | 222 | ||
11 Experiential Learning | 223 | ||
Introduction | 223 | ||
Methods of experiential learning in communication | 225 | ||
Using a model of reflection | 227 | ||
Key points | 236 | ||
References | 237 | ||
Index | 259 |