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Communication Skills for Nursing Practice

Communication Skills for Nursing Practice

Catherine McCabe | Fiona Timmins

(2013)

Additional Information

Book Details

Abstract

More than ever before, nurses need highly developed skills in order to communicate sensitively and collaboratively, across a wide range of media, with patients, clients, and colleagues from a variety of backgrounds.
Supporting students and practitioners in developing a patient-centred and therapeutic framework for communication, the new edition of Communication Skills for Nursing Practice takes a practical and hands-on approach to communication theory. This accessible introduction features research from a wide range of healthcare contexts, and provides exercises and action plans to help nurses integrate psychological and healthcare communication theory into their day-to-day professional practice. Fully revised and updated, with new material on diversity, continuing professional development, and email and telephone communication skills, this is an essential guide to one of the most fundamental skills in the caring professions.

REVIEWS OF PREVIOUS EDITION:

'This is the sort of textbook that everyone should own.' - Greta McGough, Nursing Standard

'Very good handbook. Gives students the basic communication skills essential for practice.' - Deborah Knott, Senior Lecturer, Faculty of Health and Social Care, Liverpool John Moores University, UK

'A very good introductory text that covers communication skills effectively.' - Ruth Broadhead, Senior Lecturer, School of Public Health and Clinical Sciences, University of Central Lancashire, UK

'Excellent text for both the novice and experienced student nurse' - Iffa Settle, Programme Leader, Department of Health and Social Care, York College, UK

'A patient centred exploration of communication skills that will be a useful read. I particularly like the key point summaries at the end of each chapter.' - Karen Humphreys, Nursing Lecturer, School of Nursing and Midwifery, University of Hertfordshire, UK

'Very easy to read and relevant to practice' - Sheila Stott, Senior Lecturer, Department of Nursing and Midwifery, Northumbria University, UK

'This is a lovely easy to read book with extensive use of latest reasearch findings and includes helpful exercises to promote discussion and reflection that I have used in the classroom and recommended for purchase for student nurses' - Carol-Anne Westwell, Nursing Lecturer, School of Healthcare Sciences, Bangor University, UK


Catherine McCabe is Assistant Professor in the School of Nursing and Midwifery in Trinity College, Dublin, Ireland. Her research interests include the use of smart technology and multimedia to improve communication and quality of life in chronic and life threatening illness.
Fiona Timmins is an Associate Professor at the School of Nursing and Midwifery, Trinity College Dublin, Ireland. She has more than 65 publications in peer-reviewed journals and has written and co-authored six nursing text books. She sits on the editorial board of three peer-review journals.

Table of Contents

Section Title Page Action Price
Cover Cover
Contents v
List of Figures and Tables ix
Acknowledgements xi
PART I: The Theoretical Foundations of Communication in Nursing 1
1 Communication Theory 3
Introduction 3
Defining communication 5
Concepts of communication 7
Models of communication in nursing 12
Key points 20
2 Nursing Theory 21
Introduction 21
Theoretical underpinnings of nursing 21
What is nursing theory? 22
Using nursing theory in practice 27
The potential contribution of nursing theory to guide communication practice in nursing 28
Nursing theory as a guide to communication behaviour in nursing 29
Conclusion 42
Key points 43
3 Effective Communication 44
Introduction 44
Communication influences 44
Psychological factors 45
Patient-centred communication 52
Developing awareness of, and changing, communication behaviour 58
Therapeutic communication 58
Key points 67
PART II: The Communication Process in Nursing 69
4 Communication Skills 71
Introduction 71
Establishing rapport 74
Listening 74
Touch 79
Questioning 81
Information giving 86
Written information 86
Paralinguistics 88
Empathy 89
Key points 92
5 Barriers to Effective Communication 93
Barriers to the therapeutic relationship 93
Understanding influencing factors in the communication process 98
Barriers in the nurse 103
Barriers within patients 110
Unequal power relationships 111
Overcoming barriers 112
Nursing theory and conceptual model use 115
Key points 117
6 Conflict 118
Introduction 118
The nature of interpersonal conflict 118
Common responses to conflict 122
Dealing with conflict 125
Using assertive skills 130
Responses to conflict 132
Conclusion 142
Key points 143
7 Collaborative Communication 144
Introduction 144
Process of collaborative communication 145
Barriers to successful collaborative communication 149
Successful collaborative communication 150
Persuasion 152
Negotiation 155
Key points 157
8 Communicating in Difficult Situations 159
Introduction 159
Managing yourself in difficult situations 160
Breaking bad news 165
Bad news 167
Grief and bereavement 169
Cross-cultural communication 172
Key points 175
PART III: The Development of Therapeutic Communication Skills 177
9 Values and Beliefs in Nursing 179
Introduction 179
Values 179
Advocacy 183
Ethics in nursing 186
Nursing as a profession 190
Accountability 192
Key points 194
10 The Role of Self-Awareness in Developing Therapeutic Communication Skills 195
Introduction 195
Developing awareness 195
What is self-awareness? 196
Communication models for increasing self-awareness 200
Benefits of self-awareness 206
Reflection 209
Developing professional confidence 217
Conclusion 221
Key points 222
11 Experiential Learning 223
Introduction 223
Methods of experiential learning in communication 225
Using a model of reflection 227
Key points 236
References 237
Index 259