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Citizens, Consumers and the NHS

Citizens, Consumers and the NHS

Christine Hogg

(2008)

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Book Details

Abstract

Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underlies debates about public and patient involvement. It is essential reading for students in all health related disciplines for whom the user experience is key.
CHRISTINE HOGG has been involved in the Health Service User Movement for many years, as a researcher and activist. 

'...essential reading for health and social care students and professionals who want an overview of timescales and background factors that have led to the user experience environment of today.' - Paul Bagley, NHS Centre for Involvement.

'I am delighted to be among this book's collective dedicatees...Would I recommend this book to others? Without reservation, particularly to Chairs of Local Involvement Networks (LINks) and their members for whom Chirstine Hogg has provided a relaible anchor in history and theory for the otherwise uncharted journay they have begun. For LINKs and their Host bodies, Citizens, Cosumers and the NHS should help them understand the issues and efforts of the past which are with us still so they don't waste time discovering them anew and wondering what to do next.' - Andrew Craig,

www.publicinvolvement.org.uk


Exploring the story of user involvement in the NHS over the last 30 years, this fascinating new book provides an analysis of the conceptual terrain that underlies debates about public and patient involvement. It is essential reading for students in all health related disciplines for whom the user experience is key.

Table of Contents

Section Title Page Action Price
Cover Cover
Contents vii
List of Boxes viii
Acknowledgements x
List of Abbreviations xi
Personal Note xii
The Research xiii
1 Introduction 1
2 The Story Begins 11
3 Community Health Councils – The Rise 1974–1979 27
4 Community Health Councils – The Decline 1979–1997 41
5 Tackling the Democratic Deficit 59
6 The Rise of Consumer Rights 75
7 Promoting Health 91
8 Past Imperfect… Abolishing CHCs 108
9 The Second Coming – The Commission and Patients' Forums 125
10 Renewing Democracy 149
11 Conclusions 180
Notes 188
Further Reading 192
References 194
Index 204
A 204
B 204
C 204
D 205
E 205
F 205
G 205
H 205
I 205
J 205
K 205
L 205
M 206
N 206
O 206
P 206
R 207
S 207
T 207
U 207
V 207
W 207