BOOK
Study Guide for Kinn's The Administrative Medical Assistant - E-Book
Brigitte Niedzwiecki | Julie Pepper | Deborah B. Proctor | Payel Madero
(2016)
Additional Information
Book Details
Abstract
Get more practice with the essential medical assisting job skills! Designed to support Kinn’s The Administrative Medical Assistant: An Applied Learning Approach, 13th Edition, Kinn's The Administrative Medical Assistant – Study Guide and Procedure Checklist Manual Package: An Applied Learning Approach, 13th Edition offers a wide range of exercises to reinforce your understanding of common administrative skills — including CAAHEP and ABHES competencies.
- A variety of exercises test your knowledge and critical thinking skills with vocabulary review, multiple choice, fill in the blank, and true/false questions.
- Additional exercises enhance learning with skills and concepts, word puzzles, case studies, workplace applications, and Internet activities.
- Procedure checklists help you track your performance of every procedure included in the textbook.
- Work products allow you to provide documentation to instructors and to accrediting organizations when a competency has been mastered.
- Cross-references tie together exercises in the study guide to the Connections theme in the main text.
- NEW! Eight procedure checklists based on CAAHEP competencies provide an assessment tool for MA procedures.
- NEW! Glucometer test results and Mantoux test records allow you to assess how well you’re able to perform these procedures.
- NEW! Coverage of ICD-10 prepares you to use this new code set.
- NEW! SimChart for the Medical Office Connection ties EHR cases to appropriate chapters.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Front Cover | cover | ||
| Study Guide for Kinn's The Administrative Medical Assistant | i | ||
| Copyright Page | ii | ||
| To the Student | iii | ||
| Study Hints for All Students | iii | ||
| Ask Questions! | iii | ||
| Chapter Objectives | iii | ||
| Table Of Contents | v | ||
| Unit One Introduction to Medical Assisting | 1 | ||
| 1 Competency Based Education and the Medical Assistant Student | 1 | ||
| Vocabulary Review | 1 | ||
| Skills and Concepts | 1 | ||
| Case Studies | 5 | ||
| Workplace Applications | 6 | ||
| Internet Activity | 6 | ||
| 2 The Medical Assistant and the Healthcare Team | 7 | ||
| Vocabulary Review | 7 | ||
| Skills and Concepts | 7 | ||
| Allied Healthcare Occupations and Licensed Medical Professions | 11 | ||
| Case Studies | 12 | ||
| Workplace Application Options | 14 | ||
| Internet Activity Options | 14 | ||
| PROCEDURE 2-1. Locate A State’s Legal Scope of Practice for Medical Assistants | 15 | ||
| 3 Professional Behavior in the Workplace | 17 | ||
| Vocabulary Review | 17 | ||
| Skills and Concepts | 17 | ||
| Case Studies | 19 | ||
| Workplace Applications | 20 | ||
| Internet Activities | 20 | ||
| Affective Competency: V.A2. Demonstrate the principles of self-boundaries | 21 | ||
| 4 Therapeutic Communications | 23 | ||
| Vocabulary Review | 23 | ||
| Skills and Concepts | 23 | ||
| Part I: Short Answers | 23 | ||
| Part II: Application of Learning | 26 | ||
| Case Studies | 27 | ||
| Internet Activities | 28 | ||
| Affective competencies: V.A1. Demonstrate empathy, active listening, and nonverbal communication skills; V.A3. Demonstrate respect for individual diversity | 29 | ||
| Approaches for Language Barriers | 29 | ||
| Affective Competency: V.A4. Explain to a patient the rationale for performance of a procedure | 31 | ||
| PROCEDURE 4-1. Respond to Nonverbal Communication | 33 | ||
| PROCEDURE 4-2. Apply Feedback Techniques, Including Reflection, Restatement, and Clarification, to Obtain Patient Information | 35 | ||
| 5 Patient Education | 37 | ||
| Skills and Concepts | 37 | ||
| Part I: Short Answers | 37 | ||
| Workplace Application Options | 40 | ||
| The Health Belief Model | 40 | ||
| Internet Activity Options | 41 | ||
| Health Record Activities | 42 | ||
| PROCEDURE 5-1. Develop a List of Community Resources for Patients’ Healthcare Needs; also, Facilitate Referrals in the Role of Patient Navigator | 43 | ||
| PROCEDURE 5-2. Coach Patients in Health Maintenance, Disease Prevention, and Following the Treatment Plan | 45 | ||
| 6 Medicine and Law | 47 | ||
| Vocabulary Review | 47 | ||
| Skills and Concepts | 48 | ||
| Case Study | 53 | ||
| Workplace Applications | 54 | ||
| Internet Activities | 54 | ||
| Affective Competencies: X.A1. Demonstrate sensitivity to patient rights | 55 | ||
| PROCEDURE 6-1. Apply the Patients’ Bill of Rights in Choice of Treatment, Consent for Treatment, and Refusal of Treatment | 57 | ||
| PROCEDURE 6-2. Apply HIPAA Rules on Privacy and Release of Information and Report Illegal Activity in the Healthcare Setting | 59 | ||
| Work Product 6-1. Patient HIPAA Acknowledgment | 61 | ||
| Work Product 6-2. Patient HIPAA Acknowledgment | 63 | ||
| Work Product 6-3. Patient Consent for Use and Disclosure of Protected Health Information | 65 | ||
| Work Product 6-4. Authorization for Release of Medical Records | 67 | ||
| 7 Medicine and Ethics | 69 | ||
| Vocabulary Review | 69 | ||
| Skills and Concepts | 69 | ||
| Case Studies | 73 | ||
| Workplace Application | 73 | ||
| Internet Activities | 73 | ||
| Affective Competency: XI.A1. Recognize the impact personal ethics and morals may have on the delivery of healthcare | 74 | ||
| PROCEDURE 7-1. Develop a Plan for Separating Personal and Professional Ethics: Recognize the Impact Personal Ethics and Morals Have on the Delivery of Healthcare | 77 | ||
| PROCEDURE 7-2. Respond to Issues of Confidentiality | 79 | ||
| Unit Two Ambulatory Care Administration | 81 | ||
| 8 Technology and Written Communication | 81 | ||
| Technology in the Medical Office | 81 | ||
| Vocabulary Review | 81 | ||
| Skills and Concepts | 82 | ||
| Part I: Matching Exercises | 82 | ||
| Part II: Input, Output, and Storage Devices | 82 | ||
| Part III: Internal Parts of the Computer | 82 | ||
| Part IV: Secondary Storage Devices | 83 | ||
| Part V: Short Answer | 83 | ||
| Case Study | 85 | ||
| Workplace Application Options | 86 | ||
| Internet Activity Options | 86 | ||
| Written Communication in the Medical Office | 86 | ||
| Vocabulary Review | 86 | ||
| Skills and Concepts | 87 | ||
| Part I: Identify the Errors | 87 | ||
| Part II: Short Answers | 87 | ||
| Part III: Create Professional Letters | 89 | ||
| Part IV: Professional E-mail | 89 | ||
| Case Study | 90 | ||
| Workplace Application Option | 90 | ||
| Internet Activity Options | 90 | ||
| PROCEDURE 8-1. Compose Professional Correspondence Using Electronic Technology: Compose a Professional Business Letter | 93 | ||
| PROCEDURE 8-2. Compose Professional Correspondence Utilizing Electronic Technology: Compose a Professional E-Mail | 95 | ||
| 9 Telephone Techniques | 97 | ||
| Vocabulary Review | 97 | ||
| Skills and Concepts | 97 | ||
| Part I: Answering Incoming Calls and Taking Phone Messages | 97 | ||
| Part II: Handling Difficult Calls | 101 | ||
| Part III: Answering the Telephone | 102 | ||
| Part IV: Fill-in-the-blank | 103 | ||
| Part V: Time Zones | 103 | ||
| Part VI: Telephone Technique | 103 | ||
| Case Study | 104 | ||
| Workplace Application Options | 104 | ||
| Internet Activities | 105 | ||
| PROCEDURE 9-1. Demonstrate Professional Telephone Techniques | 107 | ||
| PROCEDURE 9-2. Document Telephone Messages and Report Relevant Information Concisely and Accurately | 109 | ||
| 10 Scheduling Appointments and Patient Processing | 111 | ||
| Vocabulary Review | 111 | ||
| Skills and Concepts | 112 | ||
| Part I: Appointment Reminder Cards | 112 | ||
| Part II: Guides for Scheduling | 113 | ||
| Part V: Types of Scheduling | 114 | ||
| Part VI: Special Circumstances | 115 | ||
| Part VII: The Reception Area | 115 | ||
| Part VIII: Registration Procedures | 116 | ||
| Part IX: Consideration for the Patient’s Time | 116 | ||
| Part X: Patient Confidentiality | 116 | ||
| Part XI: Evaluating Reception Areas | 117 | ||
| Case Studies | 117 | ||
| Case Study 1 | 117 | ||
| Case Study 2 | 117 | ||
| Workplace Application Options | 117 | ||
| PROCEDURE 10-1. Manage Appointment Scheduling Using Established Priorities: Establish the Appointment Matrix | 119 | ||
| PROCEDURE 10-2. Manage Appointment Scheduling Using Established Priorities: Schedule a New Patient | 121 | ||
| PROCEDURE 10-3. Coach Patients Regarding Office Policies: Create the New Patient Brochure | 123 | ||
| PROCEDURE 10-4. Manage Appointment Scheduling Using Established Priorities: Schedule an Established Patient | 125 | ||
| PROCEDURE 10-5. Schedule a Patient Procedure | 127 | ||
| 11 Daily Operations in the Ambulatory Care Setting | 129 | ||
| Vocabulary Review | 129 | ||
| Skills and Concepts | 129 | ||
| Part I: Matching Exercises | 129 | ||
| Part II: Security in the Medical Facility | 130 | ||
| Part III: Equipment and Supplies | 130 | ||
| Part IV: Handling Mail | 132 | ||
| Part V: Body Mechanics | 133 | ||
| Case Study | 134 | ||
| Workplace Application Options | 134 | ||
| Internet Activity Options | 134 | ||
| PROCEDURE 11-1. Perform an Inventory With Documentation: Equipment Inventory | 135 | ||
| PROCEDURE 11-2. Perform Routine Maintenance of Administrative or Clinical Equipment | 137 | ||
| PROCEDURE 11-3. Perform an Inventory With Documentation: Perform an Inventory of Supplies While Using Proper Body Mechanics | 139 | ||
| PROCEDURE 11-4. Prepare a Purchase Order | 141 | ||
| WORK PRODUCT 11-1. Equipment Inventory Form | 143 | ||
| WORK PRODUCT 11-2. Maintenance Logs | 145 | ||
| WORK PRODUCT 11-3. Supply Inventory Form | 147 | ||
| WORK PRODUCT 11-4. Completed Inventory Worksheet | 149 | ||
| WORK PRODUCT 11-5. Order Form | 151 | ||
| 12 The Health Record | 153 | ||
| Vocabulary Review | 153 | ||
| Skills and Concepts | 154 | ||
| Part I: Filing Medical Records | 154 | ||
| Part II: Subjective and Objective Information | 155 | ||
| Part III: Short Answers | 155 | ||
| Part IV: Documenting, Changing, and Correcting Medical Records | 156 | ||
| Part V: Filing Procedures | 157 | ||
| Part VI: Electronic Health Records | 158 | ||
| Part VII: American Recovery and Reinvestment Act and HITECH Act | 158 | ||
| Part VIII: EHR Capabilities | 159 | ||
| Part IX: The Patient and the EHR | 160 | ||
| Part X: Nonverbal Communication and the EHR | 160 | ||
| Part XI: Backup Systems for the EHR | 160 | ||
| Case Study | 160 | ||
| Workplace Application Options | 161 | ||
| Internet Activity Options | 161 | ||
| PROCEDURE 12-1. Create a Patient’s Health Record: Register a New Patient in the Practice Management Software | 163 | ||
| PROCEDURE 12-2. Organize a Patient’s Health Record: Upload Documents to the Electronic Health Record | 165 | ||
| PROCEDURE 12-3. Create and Organize a Patient’s Paper Health Record | 167 | ||
| PROCEDURE 12-4. File Patient Health Records | 169 | ||
| 13 Administrative Pharmacology Applications | 171 | ||
| Vocabulary Review | 171 | ||
| Skills and Concepts | 173 | ||
| Case Studies | 178 | ||
| Workplace Application Options | 181 | ||
| Internet Activity Options | 182 | ||
| Health Record Activities | 183 | ||
| PROCEDURE 13-1. Prepare a Prescription for the Provider’s Signature | 185 | ||
| Documentation in the Medical Record | 186 | ||
| Telephoning or Faxing a Prescription into the Pharmacy or Transmitting an E-Prescription | 186 | ||
| Unit Three Coding and Medical Billing Procedures | 187 | ||
| 14 Basics of Diagnostic Coding | 187 | ||
| Vocabulary Review | 187 | ||
| Skills and Concepts | 188 | ||
| Part I: Getting to Know ICD-10-CM Coding | 188 | ||
| Part II: Abstracting the Diagnostic Statement | 188 | ||
| Part III: Steps of Diagnostic Coding | 189 | ||
| Part IV: Determining the Main Term and Essential Modifier | 189 | ||
| Part V: Coding Exercises—Using the ICD-10-CM Coding Manual | 190 | ||
| Part VI: Coding Exercises—Using TruCode Encoder | 191 | ||
| Case Study | 193 | ||
| Workplace Application | 193 | ||
| Internet Activities | 193 | ||
| Affective Competency: IX.A.1. Use tactful communication skills with medical providers to ensure accurate code selection | 194 | ||
| PROCEDURE 14-1. Perform Coding Using the Current ICD-10-CM Manual | 197 | ||
| WORK PRODUCT 14-1. Patient Encounter Form | 199 | ||
| 15 Basics of Procedural Coding | 201 | ||
| Chapter Review | 201 | ||
| Multiple Choice | 202 | ||
| Coding Exercises | 202 | ||
| CPT Coding | 202 | ||
| HCPCS Coding | 204 | ||
| Case Studies | 205 | ||
| Workplace Applications | 206 | ||
| Internet Activities | 206 | ||
| Affective Competency: IX.A.1. Use tactful communication skills with medical providers to ensure accurate code selection. | 207 | ||
| PROCEDURE 15-1. Perform Procedural Coding: Surgery | 209 | ||
| PROCEDURE 15-2. Perform Procedural Coding: Office Visit and Immunizations | 211 | ||
| 16 Basics of Health Insurance | 213 | ||
| Vocabulary Review | 213 | ||
| Skills and Concepts | 215 | ||
| Case Study | 217 | ||
| Workplace Applications | 217 | ||
| PROCEDURE 16-1. Interpret Information on an Insurance Card | 219 | ||
| PROCEDURE 16-2. Verify Eligibility of Services, Including Documentation | 221 | ||
| PROCEDURE 16-3. Obtain a Referral with Documentation | 223 | ||
| PROCEDURE 16-4. Obtain Preauthorization for a Surgical Procedure with Documentation | 225 | ||
| Work Product 16-1. Preauthorization Request Form | 227 | ||
| 17 Medical Billing and Reimbursement | 229 | ||
| Vocabulary Review | 229 | ||
| Section 1: | 229 | ||
| Section 2: | 230 | ||
| Skills and Concepts | 230 | ||
| Part I: Short Answer Questions | 230 | ||
| Part II: Interpret Information on an Insurance Card | 235 | ||
| Part III: Calculating the Coinsurance and Deductible | 236 | ||
| Part IV: Show Sensitivity When Communicating With Patients Regarding Third-Party Requirements | 236 | ||
| Part V: Perform Precertification With Documentation | 237 | ||
| Part VI: Complete an Insurance Claim Form | 238 | ||
| Part VII: Use Medical Necessity Guidelines | 240 | ||
| Part VIII: Inform a Patient of Financial Obligations for Services Rendered | 240 | ||
| Case Study | 241 | ||
| Workplace Application | 241 | ||
| Internet Activities | 241 | ||
| Affective Competency VIII.A.2. Display tactful behavior when communicating with medical providers regarding third-party requirements | 242 | ||
| PROCEDURE 17-1. Show Sensitivity When Communicating With Patients Regarding Third-Party Requirements | 245 | ||
| PROCEDURE 17-2. Perform Precertification With Documentation | 247 | ||
| PROCEDURE 17-3 A. Complete an Insurance Claim Form | 249 | ||
| PROCEDURE 17-3 B. Complete an Electronic Insurance Claim | 251 | ||
| PROCEDURE 17-4. Utilize Medical Necessity Guidelines: Respond to a “Medical Necessity Denied” Claim | 253 | ||
| PROCEDURE 17-5. Inform a Patient of Financial Obligations for Services Rendered | 255 | ||
| Work Product 17-1. Precertification/Prior Authorization Form | 257 | ||
| Work Product 17-2. CMS-1500 Health Insurance Claim Form | 259 | ||
| Work Product 17-3. CMS-1500 Health Insurance Claim Form | 261 | ||
| Work Product 17-4. CMS-1500 Health Insurance Claim Form | 263 | ||
| Work Product 17-5. CMS-1500 Health Insurance Claim Form | 265 | ||
| Work Product 17-6. CMS-1500 Health Insurance Claim Form | 267 | ||
| Unit Four Medical Office Administrative Functions | 269 | ||
| 18 Patient Accounts, Collections, and Practice Management | 269 | ||
| Vocabulary Review | 269 | ||
| Skills and Concepts | 269 | ||
| Workplace Application | 271 | ||
| Internet Activities | 272 | ||
| Affective Competency: VII.A2. Display sensitivity when requesting payment for services rendered | 273 | ||
| Affective Competency: VIII.A1. Interact professionally with third-party representatives | 275 | ||
| PROCEDURE 18-1. Perform Accounts Receivable Procedures for Patient Accounts: Charges | 277 | ||
| PROCEDURE 18-2. Perform Accounts Receivable Procedures in Patient Accounts: Payments and Adjustments | 279 | ||
| 19 Banking Services and Procedures | 283 | ||
| Vocabulary Review | 283 | ||
| Skills and Concepts | 283 | ||
| Part I: Short Answers | 283 | ||
| Part II: Preparing a Bank Deposit | 287 | ||
| Activity 1 | 287 | ||
| Activity 2 | 287 | ||
| Part III: Managing the Healthcare Facility Business Bank Account | 287 | ||
| Part IV: Reconciling a Bank Statement | 288 | ||
| Case Study | 288 | ||
| Internet Activities | 288 | ||
| PROCEDURE 19-1. Prepare A Bank Deposit | 289 | ||
| WORK PRODUCT 19-1. Bank Deposit Slip | 291 | ||
| WORK PRODUCT 19-2. Endorsing a Check | 293 | ||
| WORK PRODUCT 19-3. Prepare a Bank Deposit | 295 | ||
| WORK PRODUCT 19-4. Endorsing a Check | 297 | ||
| WORK PRODUCT 19-5. Checks | 299 | ||
| WORK PRODUCT 19-6. Reconciling Worksheet | 301 | ||
| 20 Supervision and Human Resources Management | 303 | ||
| Vocabulary Review | 303 | ||
| Skills and Concepts | 304 | ||
| Part I: Short Answer Questions | 304 | ||
| Part II: Prepare for a Staff Meeting | 306 | ||
| Case Study | 306 | ||
| Work Applications | 306 | ||
| Internet Activities | 307 | ||
| Affective Competency: V.A.3.a–f. Demonstrate respect for individual diversity, including gender, race, religion, age, economic status, and appearance | 308 | ||
| Diverse Gender | 308 | ||
| Diverse Race | 308 | ||
| Diverse Religion | 309 | ||
| Diverse Age | 309 | ||
| Diverse Economic Status | 309 | ||
| Diverse Appearance | 309 | ||
| PROCEDURE 20-1. Prepare for a Staff Meeting | 313 | ||
| 21 Medical Practice Marketing and Customer Service | 315 | ||
| Vocabulary Review | 315 | ||
| Skills and Concepts | 316 | ||
| Part I: True/False and Multiple Choice | 316 | ||
| True/False | 316 | ||
| Multiple Choice | 316 | ||
| Part II: Short Answers | 317 | ||
| Part III: SWOT Analysis | 319 | ||
| Part IV: Develop a Current List of Community Resources Related to Patients’ Healthcare Needs and Facilitate Referrals | 319 | ||
| Case Study | 319 | ||
| Workplace Application | 320 | ||
| Internet Activities | 320 | ||
| PROCEDURE 21-1. Develop a Current List of Community Resources Related to Patients’ Healthcare Needs and Facilitate Referrals | 321 | ||
| WORK PRODUCT 21-1. Community Resource Referral Form | 323 | ||
| Unit Five Assisting with Medical Specialties | 325 | ||
| 22 Safety and Emergency Practices | 325 | ||
| Vocabulary Review | 325 | ||
| Skills and Concepts | 326 | ||
| Case Studies | 330 | ||
| Workplace Application Options | 331 | ||
| Internet Activity Options | 333 | ||
| Health Record Activities | 333 | ||
| Affective Competencies: XII.A.1. Recognize The Physical and Emotional Effects on Persons Involved in An Emergency Situation | 336 | ||
| Psychological Aspects of an Emergency Situation | 336 | ||
| Affective Competencies: XII.A.2. Demonstrate Self-Awareness in Responding to Emergency Situations | 337 | ||
| The Medical Assistant’s Role in Performing Emergency Procedures | 338 | ||
| PROCEDURE 22-1. Evaluate the Work Environment to Identify Unsafe Working Conditions and Comply With Safety Signs and Symbols | 341 | ||
| PROCEDURE 22-2. Manage a Difficult Patient | 343 | ||
| Documentation in the Health Record | 344 | ||
| PROCEDURE 22-3. Demonstrate the Proper Use of a Fire Extinguisher | 345 | ||
| PROCEDURE 22-4. Participate in a Mock Environmental Exposure Event: Evacuate a Provider’s Office | 347 | ||
| PROCEDURE 22-5. Maintain an Up-to-Date List of Community Resources for Emergency Preparedness | 349 | ||
| PROCEDURE 22-6. Maintain Provider/Professional-Level CPR Certification: Use an Automated External Defibrillator (AED) | 351 | ||
| PROCEDURE 22-7. Perform Patient Screening Using Established Protocols: Telephone Screening and Appropriate Documentation | 353 | ||
| Documentation in the Medical Record | 354 | ||
| PROCEDURE 22-8. Maintain Provider/Professional-Level CPR Certification: Perform Adult Rescue Breathing and One-Rescuer CPR; Perform Pediatric and Infant CPR | 355 | ||
| Documentation in the Health Record | 358 | ||
| PROCEDURE 22-9. Perform First Aid Procedures: Administer Oxygen | 359 | ||
| Documentation in the Health Record | 360 | ||
| PROCEDURE 22-10. Perform First Aid Procedures: Respond to an Airway Obstruction in an Adult | 361 | ||
| Documentation in the Health Record | 362 | ||
| PROCEDURE 22-11. Perform First Aid Procedures: Care for a Patient Who Has Fainted or Is in Shock | 363 | ||
| Documentation in the Health Record | 364 | ||
| PROCEDURE 22-12. Perform First Aid Procedures: Care for a Patient with Seizure Activity | 365 | ||
| Documentation in the Health Record | 366 | ||
| PROCEDURE 22-13. Perform First Aid Procedures: Care for a Patient with a Suspected Fracture of the Wrist by Applying a Splint | 367 | ||
| Documentation in the Health Record | 368 | ||
| PROCEDURE 22-14. Perform First Aid Procedures: Control Bleeding | 369 | ||
| Documentation in the Health Record | 370 | ||
| PROCEDURE 22-15. Perform First Aid Procedures: Care for a Patient with a Diabetic Emergency | 371 | ||
| Documentation in the Health Record | 372 | ||
| Unit Six Career Development | 373 | ||
| 23 Career Development and Life Skills | 373 | ||
| Vocabulary Review | 373 | ||
| Skills and Concepts | 373 | ||
| Part I: Short Answer | 373 | ||
| Part II: Résumé, Cover Letter, and Application | 375 | ||
| Part III: Career Portfolio | 376 | ||
| Part IV: Interviews | 376 | ||
| Part V: Follow-Up Activities | 377 | ||
| Part VI: You Got the Job | 377 | ||
| Part VII: Life Skills | 377 | ||
| Case Study | 378 | ||
| Workplace Activity Option | 379 | ||
| Internet Activities | 380 | ||
| PROCEDURE 23-1. Prepare a Chronologic Résumé | 381 | ||
| PROCEDURE 23-2. Create a Cover Letter | 383 | ||
| PROCEDURE 23-3. Complete a Job Application | 385 | ||
| PROCEDURE 23-4. Create a Career Portfolio | 387 | ||
| PROCEDURE 23-5. Practice Interview Skills During a Mock Interview | 389 | ||
| PROCEDURE 23-6. Create a Thank-You Note for an Interview | 391 | ||
| WORK PRODUCT 23-1. Job Application | 393 |