Additional Information
Book Details
Abstract
For undergraduate Introductory Management Information Systems courses.
Help Your Students Succeed in the Most Important Course They'll Take
As technology continues to change the way organizations do business, knowledge of MIS is critical. Experiencing MIS illustrates for students how organizations use information systems to solve business problems every day. This modular text uses illustrative cases, exercises, projects, and other aids to ensure your students connect concepts to everyday life with an “in your face” attitude about MIS. Unique guides in each chapter highlight themes in ethics, security, and other timely topics.
Every year brings important new technology to organizations and the Seventh Edition reflects these trends, keeping your students up to date and knowledgeable on how to apply emerging technologies to better achieve their organizations’ strategies.
MyMISLabTM not included. Students, if MyMISLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyMISLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.
MyMISLab is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Title Page | 7 | ||
| Copyright Page | 8 | ||
| Contents Overview | 10 | ||
| Contents | 12 | ||
| Preface | 21 | ||
| Part 1 Why MIS? | 33 | ||
| This Could Happen to You | 33 | ||
| Chapter 1 The Importance of MIS | 35 | ||
| This Could Happen to You | 35 | ||
| 1. Why Is Introduction to Mis the Most Important Class in the Business School? | 37 | ||
| The Digital Revolution | 37 | ||
| Evolving Capabilities | 37 | ||
| Moore’s Law | 38 | ||
| Metcalfe’s Law | 39 | ||
| Other Forces Pushing Digital Change | 39 | ||
| This Is the Most Important Class in the School of Business | 40 | ||
| 2. How Will MIS Affect Me? | 40 | ||
| How Can I Attain Job Security? | 41 | ||
| How Can Intro to Mis Help You Learn Nonroutine Skills? | 42 | ||
| 3. Why Are MIS-Related Jobs in High Demand? | 43 | ||
| So What?: Biggest IPO Ever: Alibaba | 45 | ||
| What Is the Bottom Line? | 46 | ||
| 4. What Is MIS? | 46 | ||
| Components of an Information System | 47 | ||
| Management and Use of Information Systems | 48 | ||
| Achieving Strategies | 48 | ||
| 5. What Is Your Role in Is Security? | 49 | ||
| Strong Passwords | 49 | ||
| Password Etiquette | 50 | ||
| How does the knowledge in this chapter help you? | 50 | ||
| Ethics Guide: Ethics and Professional Responsibility | 52 | ||
| Guide: Five-Component Careers | 54 | ||
| Case Study 1: zulily | 58 | ||
| Chapter 2 Business Processes, Information Systems, and Information | 63 | ||
| This Could Happen to You | 63 | ||
| 1. Why Does the Falcon Security Team Need to Understand Business Processes? | 65 | ||
| 2. How Can Business Process Modeling Help Organizations? | 65 | ||
| How Best Bikes Works | 65 | ||
| The Existing Best Bikes Process | 66 | ||
| How Best Bikes Processes Must Change to Support 3D Printing | 68 | ||
| 3. How Can Information Systems Improve Process Quality? | 69 | ||
| What Is Process Quality? | 69 | ||
| Using Information Systems to Improve Process Quality | 71 | ||
| 4. What Is Information? | 72 | ||
| Definitions Vary | 72 | ||
| Where Is Information? | 73 | ||
| So What?: Augmented Collaboration | 74 | ||
| 5. What Data Characteristics Are Necessary for Quality Information? | 75 | ||
| Accurate | 75 | ||
| Timely | 76 | ||
| Relevant | 76 | ||
| Just Barely Sufficient | 76 | ||
| Worth Its Cost | 76 | ||
| How does the Knowledge in this chapter help You? | 77 | ||
| Ethics Guide: I Know What’s Better, Really | 78 | ||
| Guide: Egocentric Versus Empathetic Thinking | 80 | ||
| Case Study 2: Eating Our Own Dog Food | 85 | ||
| Chapter 3 Organizational Strategy, Information Systems, and Competitive Advantage | 91 | ||
| This Could Happen to You | 91 | ||
| 1. How Does Organizational Strategy Determine Information Systems Structure? | 93 | ||
| 2. What Five Forces Determine Industry Structure? | 93 | ||
| 3. What Is Competitive Strategy? | 95 | ||
| 4. How Does Competitive Strategy Determine Value Chain Structure? | 96 | ||
| Primary Activities in the Value Chain | 96 | ||
| Support Activities in the Value Chain | 97 | ||
| Value Chain Linkages | 97 | ||
| 5. How Do Value Chains Determine Business Processes and Information Systems? | 98 | ||
| 6. How Do Information Systems Provide Competitive Advantages? | 98 | ||
| So What?: Driving Strategy | 100 | ||
| Competitive Advantage via Products | 101 | ||
| Competitive Advantage via Business Processes | 102 | ||
| How Can an Organization Use Is to Create Competitive Advantages? | 102 | ||
| How Does This System Create a Competitive Advantage? | 104 | ||
| How does the knowledge in this chapter help you? | 105 | ||
| Ethics Guide: Yikes! Bikes | 106 | ||
| Guide: Your Personal Competitive Advantage | 108 | ||
| Case Study 3: The Amazon of Innovation | 113 | ||
| Part 2 InformationTechnology | 117 | ||
| This Could Happen to You | 117 | ||
| Chapter 4 Hardware and Software | 119 | ||
| This Could Happen to You | 119 | ||
| 1. What Do Business Professionals Need to Know About Computer Hardware? | 121 | ||
| Hardware Components | 121 | ||
| Types of Hardware | 121 | ||
| Computer Data | 123 | ||
| 2. How Can New Hardware Affect Competitive Strategies? | 124 | ||
| The Internet of Things | 124 | ||
| Self-Driving Cars | 126 | ||
| So What?: New from CES 2015 | 129 | ||
| 3D Printing | 130 | ||
| 3. What Do Business Professionals Need to Know About Software? | 131 | ||
| What Are the Major Operating Systems? | 132 | ||
| Virtualization | 135 | ||
| Owning Versus Licensing | 137 | ||
| What Types of Applications Exist, and How Do Organizations Obtain Them? | 137 | ||
| What Is Firmware? | 138 | ||
| 4. Is Open Source Software a Viable Alternative? | 138 | ||
| Why Do Programmers Volunteer Their Services? | 139 | ||
| How Does Open Source Work? | 139 | ||
| So, Is Open Source Viable? | 140 | ||
| How does the Knowledge in this chapter help You? | 141 | ||
| Ethics Guide: Free Apps for Data | 142 | ||
| Guide: Keeping Up to Speed | 144 | ||
| Case Study 4: PSA Cruising with Information System | 149 | ||
| Chapter 5 Database Processing | 153 | ||
| This Could Happen to You | 153 | ||
| 1. Why Do You Need to Know About Databases? | 155 | ||
| Reasons for Learning Database Technology | 155 | ||
| What Is the Purpose of a Database? | 155 | ||
| 2. What Is a Database? | 157 | ||
| Relationships Among Rows | 158 | ||
| Metadata | 159 | ||
| 3. What Is a Database Management System (DBMS)? | 160 | ||
| So What?: Not What the Data Says . . . | 161 | ||
| 4. How Do Database Applications Make Databases More Useful? | 163 | ||
| Traditional Forms, Queries, Reports, and Applications | 164 | ||
| Thin-Client Forms, Reports, Queries, and Applications | 165 | ||
| Multiuser Processing | 167 | ||
| 5. How Can Falcon Security Benefit from a Database System? | 168 | ||
| 6. What Are Nontraditional Dbms Products? | 169 | ||
| Need to Store New Data Types Differently | 169 | ||
| Need for Faster Processing Using Many Servers | 169 | ||
| Nontraditional Dbms Types | 170 | ||
| Will These New Products Replace the Relational Model? | 170 | ||
| What Do Nonrelational Dbms Mean for You? | 170 | ||
| How does the Knowledge in this chapter help You? | 171 | ||
| Ethics Guide: Querying Inequality? | 172 | ||
| Guide: Theft by SQL Injection | 174 | ||
| Case Study 5: Searching for Classic and Vintage Car Parts . . . | 179 | ||
| Chapter 6 The Cloud | 185 | ||
| This Could Happen to You | 185 | ||
| 1. Why Is the Cloud the Future for Most Organizations? | 187 | ||
| What Is the Cloud? | 187 | ||
| Why Is the Cloud Preferred to In-House Hosting? | 189 | ||
| Why Now? | 190 | ||
| When Does the Cloud Not Make Sense? | 191 | ||
| 2. How Do Organizations Use the Cloud? | 191 | ||
| Cloud Services from Cloud Vendors | 191 | ||
| Content Delivery Networks | 192 | ||
| Use Web Services Internally | 193 | ||
| 3. How Can Falcon Security Use the Cloud? | 194 | ||
| SaaS Services at Falcon Security | 194 | ||
| PaaS Services at Falcon Security | 194 | ||
| IaaS Services at Falcon Security | 195 | ||
| 4. How Can Organizations Use Cloud Services Securely? | 195 | ||
| Virtual Private Network (VPN) | 195 | ||
| Using a Private Cloud | 196 | ||
| Using a Virtual Private Cloud | 197 | ||
| So What?: Net Neutrality Enabled | 198 | ||
| 5. What Does the Cloud Mean for Your Future? | 199 | ||
| How does the Knowledge in this chapter\rhelp You? | 201 | ||
| Ethics Guide: Cloudy Profit? | 202 | ||
| Guide: From Anthem to Anathema | 204 | ||
| Case Study 6: Cloud Solutions that Test for Consumer Risk and Financial Stability | 208 | ||
| Part 3 Using Is for Competitive Advantage | 211 | ||
| This Could Happen to You | 211 | ||
| Chapter 7 Organizations and Information Systems | 213 | ||
| This Could Happen to You | 14 | ||
| 1. How Do Information Systems Vary by Scope? | 215 | ||
| Personal Information Systems | 215 | ||
| Workgroup Information Systems | 215 | ||
| Enterprise Information Systems | 216 | ||
| Inter-Enterprise Information Systems | 216 | ||
| 2. How Do Enterprise Systems Solve the Problems of Departmental Silos? | 216 | ||
| What Are the Problems of Information Silos? | 217 | ||
| How Do Organizations Solve the Problems of Information Silos? | 219 | ||
| An Enterprise System for Patient Discharge | 219 | ||
| Business Process Reengineering | 220 | ||
| 3. How Do CRM, ERP, and EAI Support Enterprise Systems? | 221 | ||
| Customer Relationship Management (CRM) | 221 | ||
| So What?: Workflow Problems | 223 | ||
| Enterprise Resource Planning (ERP) | 224 | ||
| Enterprise Application Integration (EAI) | 224 | ||
| What Are the Challenges When Implementing and Upgrading Enterprise Systems? | 225 | ||
| New Technology | 227 | ||
| 4. How Do Inter-enterprise Is Solve the Problems of Enterprise Silos? | 227 | ||
| How does the Knowledge in this chapter help You? | 229 | ||
| Ethics Guide: Dialing for Dollars | 230 | ||
| Guide: One-Stop Shopping | 232 | ||
| Case Study 7: Interorganizational IS - The National Programme for IT in the NHS Experience | 237 | ||
| Chapter 8 Social Media Information Systems | 241 | ||
| This Could Happen to You | 241 | ||
| 1. What Is a Social Media Information System (SMIS)? | 243 | ||
| Three SMIS Roles | 243 | ||
| SMIS Components | 246 | ||
| 2. How Do SMIS Advance Organizational Strategy? | 247 | ||
| Social Media and the Sales and Marketing Activity | 248 | ||
| Social Media and Customer Service | 249 | ||
| Social Media and Inbound and Outbound Logistics | 249 | ||
| Social Media and Manufacturing and Operations | 250 | ||
| Social Media and Human Resources | 250 | ||
| So What?: Facebook for Organizations . . . and Machines? | 251 | ||
| 3. How Do SMIS Increase Social Capital? | 252 | ||
| What Is the Value of Social Capital? | 252 | ||
| How Do Social Networks Add Value to Businesses? | 253 | ||
| Using Social Networking to Increase the Number of Relationships | 254 | ||
| Using Social Networks to Increase the Strength of Relationships | 255 | ||
| Using Social Networks to Connect to Those with More Resources | 255 | ||
| 4. How Do (SOME) Companies Earn Revenue from Social Media? | 257 | ||
| You Are the Product | 257 | ||
| Revenue Models for Social Media | 257 | ||
| Does Mobility Reduce Online Ad Revenue? | 258 | ||
| 5. How Can Organizations Address Smis Security Concerns? | 259 | ||
| Managing the Risk of Employee Communication | 260 | ||
| Managing the Risk of Inappropriate Content | 261 | ||
| 6. Where Is Social Media Taking Us? | 263 | ||
| How does the Knowledge in this chapter help You? | 265 | ||
| Ethics Guide: Synthetic Friends | 266 | ||
| Guide: Digital Is Forever | 268 | ||
| Case Study 8: Sedona Social | 272 | ||
| Chapter 9 Business Intelligence Systems | 277 | ||
| This Could Happen to You | 277 | ||
| 1. How Do Organizations Use Business Intelligence (bi) Systems? | 279 | ||
| How Do Organizations Use BI? | 279 | ||
| What Are Typical Uses for Business Intelligence? | 280 | ||
| 2. What Are the Three Primary Activities in the Bi Process? | 281 | ||
| Using Business Intelligence to Find Candidate Parts | 282 | ||
| 3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data? | 287 | ||
| Problems with Operational Data | 288 | ||
| Data Warehouses Versus Data Marts | 290 | ||
| 4. What Are Three Techniques for Processing BI Data? | 291 | ||
| Reporting Analysis | 291 | ||
| Data Mining Analysis | 291 | ||
| BigData | 292 | ||
| 5. What Are the Alternatives for Publishing BI? | 294 | ||
| Characteristics of BI Publishing Alternatives | 294 | ||
| So What?: BI for Securities Trading? | 295 | ||
| What Are the Two Functions of a Bi Server? | 296 | ||
| How does the Knowledge in this chapter help You? | 297 | ||
| Ethics Guide: Unseen Cyberazzi | 298 | ||
| Guide: Semantic Security | 300 | ||
| Case Study 9: Hadoop the Cookie Cutter | 304 | ||
| Part 4 Information Systems Management | 307 | ||
| Chapter Extensions | 17 | ||
| Chapter Extension 1: Collaboration Information Systems for Decision Making, Problem Solving,and Project Management | 399 | ||
| 1. What Are the Two Key Characteristics of Collaboration? | 399 | ||
| Importance of Effective Critical Feedback | 399 | ||
| Guidelines for Giving and Receiving Critical Feedback | 401 | ||
| Warning! | 401 | ||
| 2. What Are Three Criteria for Successful Collaboration? | 402 | ||
| Successful Outcome | 402 | ||
| Growth in Team Capability | 402 | ||
| Meaningful and Satisfying Experience | 402 | ||
| 3. What Are the Four Primary Purposes of Collaboration? | 403 | ||
| Becoming Informed | 403 | ||
| Making Decisions | 404 | ||
| Solving Problems | 405 | ||
| Managing Projects | 406 | ||
| 4. What Are the Components and Functions of a Collaboration Information System? | 407 | ||
| The Five Collaboration System Components | 407 | ||
| Primary Functions: Communication and Content Sharing | 408 | ||
| Chapter Extension 2: Collaborative Information Systemsfor Student Projects | 412 | ||
| 1. What Are the Is Requirements for Student Project Collaborations? | 412 | ||
| Required Features | 412 | ||
| Nice-to-Have Features | 413 | ||
| Collaboration Tool Characteristics | 413 | ||
| 2. How Can You Use Collaboration Tools to Improve Team Communication? | 414 | ||
| 3. How Can You Use Collaboration Tools to Share Content? | 416 | ||
| Shared Content with No Control | 418 | ||
| Shared Content with Version Management on Google Drive | 418 | ||
| Shared Content with Version Control | 420 | ||
| 4. How Can You Use Collaboration Tools to Manage Tasks? | 423 | ||
| Sharing a Task List on Google Drive | 423 | ||
| Sharing a Task List Using Microsoft Sharepoint | 424 | ||
| 5. Which Collaboration Information System Is Right for Your Team? | 425 | ||
| The Minimal Collaboration Tool Set | 425 | ||
| The Good Collaboration Tool Set | 427 | ||
| The Comprehensive Collaboration Tool Set | 427 | ||
| Choosing the Set for Your Team | 427 | ||
| Don’t Forget Procedures and People! | 428 | ||
| Chapter Extension 3: Mobile Systems | 433 | ||
| 1. What Are Mobile Systems? | 433 | ||
| 2. Why Are Mobile Systems Important? | 433 | ||
| Hardware | 434 | ||
| Software | 434 | ||
| Data | 435 | ||
| Procedures | 435 | ||
| People | 436 | ||
| 3. How Do Native and Web-based Mobile Applications Compare? | 436 | ||
| Developing Native Mobile Applications | 436 | ||
| Developing Web Mobile Applications | 438 | ||
| Which Is Better? | 439 | ||
| 4. What Characterizes Quality Mobile User Experiences? | 440 | ||
| Feature Content | 440 | ||
| Use Context-sensitive Chrome | 440 | ||
| Provide Animation and Lively Behavior | 440 | ||
| Design to Scale and Share | 441 | ||
| Use the Cloud | 442 | ||
| 5. What Are the Challenges of Personal Mobile Devices at Work? | 444 | ||
| Advantages and Disadvantages of Employee Use of Mobile Systems at Work | 444 | ||
| Survey of Organizational Byod Policy | 445 | ||
| Chapter Extension 4: Introduction to Microsoft Excel 2013 | 449 | ||
| 1. What Is a Spreadsheet? | 449 | ||
| 2. How Do You Get Started with Excel? | 450 | ||
| 3. How Can You Enter Data? | 452 | ||
| Key in the Data | 452 | ||
| Let Excel Add the Data Using a Pattern | 453 | ||
| 4. How Can You Insert and Delete Rows and Columns and Change Their Size? | 456 | ||
| 5. How Can You Format Data? | 459 | ||
| 6. How Can You Create a (Simple) Formula? | 460 | ||
| 7. How Can You Print Results? | 462 | ||
| Chapter Extension 5: Database Design | 467 | ||
| 1. Who Will Volunteer? | 467 | ||
| 2. How Are Database Application Systems Developed? | 467 | ||
| 3. What Are the Components of the Entity-relationship Data Model? | 468 | ||
| Entities | 468 | ||
| Relationships | 469 | ||
| 4. How Is a Data Model Transformed into a Database Design? | 471 | ||
| Normalization | 472 | ||
| Representing Relationships | 473 | ||
| 5. What Is the Users’ Role? | 475 | ||
| 6. Who Will Volunteer? (Continued) | 476 | ||
| Chapter Extension 6: Using Microsoft Access 2013 | 481 | ||
| 1. How Do You Create Tables? | 481 | ||
| Starting Access | 482 | ||
| Creating Tables | 482 | ||
| 2. How Do You Create Relationships? | 486 | ||
| 3. How Do You Create a Data Entry Form? | 488 | ||
| 4. How Do You Create Queries Using the Query Design Tool? | 492 | ||
| 5. How Do You Create a Report? | 494 | ||
| Chapter Extension 7: Using Excel and Access Together | 501 | ||
| 1. Why Use Excel and Access Together? | 501 | ||
| 2. What Is Import/Export? | 501 | ||
| Import/Export of Text Data | 502 | ||
| Import/Export of Excel and Access Data | 505 | ||
| 3. How Can You Create Charts with Excel? | 505 | ||
| Creating a Pie Chart | 505 | ||
| Creating a Column Chart | 507 | ||
| 4. How Can You Create Group Totals in Access? | 508 | ||
| 5. How Can You Use Excel to Graph Access Data? | 514 | ||
| 6. How Can You Use Access to Report Excel Data? | 517 | ||
| 7. How Can You Combine Excel and Access to Analyze Data? | 520 | ||
| Chapter Extension 8: Network and Cloud Technology | 529 | ||
| 1. What Is a Computer Network? | 529 | ||
| 2. What Are the Components of a Lan? | 530 | ||
| Connecting Your LAN to the Internet | 531 | ||
| 3. How Does the Internet Work? | 533 | ||
| An Internet Example | 533 | ||
| Carriers and Net Neutrality | 533 | ||
| Internet Addressing | 534 | ||
| Processing on a Web Server | 535 | ||
| 4. How Does the Cloud Work? | 536 | ||
| Service-Oriented Architecture (SOA) | 537 | ||
| Protocols Supporting Web Services | 539 | ||
| Chapter Extension 9: Enterprise Resource Planning (ERP) Systems | 544 | ||
| 1. What Is the Purpose of ERP Systems? | 544 | ||
| 2. What Are the Elements of an ERP Solution? | 547 | ||
| Hardware | 547 | ||
| Software: ERP Application Programs | 548 | ||
| Data: ERP Databases | 548 | ||
| Procedures: Business Process Procedures | 548 | ||
| People: Training and Consulting | 550 | ||
| 3. How Are ERP Systems Implemented and Upgraded? | 550 | ||
| 4. What Types of Organizations Use ERP? | 551 | ||
| ERP by Industry Type | 551 | ||
| ERP by Organization Size | 552 | ||
| International ERP | 552 | ||
| 5. How Do the Major ERP Vendors Compare? | 553 | ||
| ERP Market Leaders | 553 | ||
| ERP Products | 553 | ||
| ERP in the Future | 555 | ||
| Chapter Extension 10: Supply Chain Management | 559 | ||
| 1. What Are Typical Inter-enterprise Processes? | 559 | ||
| 2. What Is a Supply Chain? | 559 | ||
| 3. What Factors Affect Supply Chain Performance? | 561 | ||
| 4. How Does Supply Chain Profitability Differ from Organizational Profitability? | 562 | ||
| 5. What Is the Bullwhip Effect? | 562 | ||
| 6. How Do Information Systems Affect Supply Chain Performance? | 564 | ||
| Chapter Extension 11: Enterprise Social Networks and Knowledge Management | 567 | ||
| 1. How Do Organizations Develop an Effective Smis? | 567 | ||
| Step 1: Define Your Goals | 567 | ||
| Step 2: Identify Success Metrics | 568 | ||
| Step 3: Identify the Target Audience | 569 | ||
| Step 4: Define Your Value | 569 | ||
| Step 5: Make Personal Connections | 570 | ||
| Step 6: Gather and Analyze Data | 570 | ||
| 2. What Is an Enterprise Social Network (ESN)? | 570 | ||
| Enterprise 2.0 | 571 | ||
| Changing Communication | 571 | ||
| Guide: Developing Your Personal Brand | 572 | ||
| Deploying Successful Enterprise Social Networks | 574 | ||
| 3. What Are the Benefits of Knowledge Management? | 575 | ||
| 4. What Are Expert Systems? | 576 | ||
| 5. What Are Content Management Systems? | 577 | ||
| What Are the Challenges of Content Management? | 577 | ||
| What Are Content Management Application Alternatives? | 578 | ||
| Chapter Extension 12: Database Marketing | 582 | ||
| 1. What Is a Database Marketing Opportunity? | 582 | ||
| 2. How Does Rfm Analysis Classify Customers? | 582 | ||
| 3. How Does Market-Basket Analysis Identify Cross-Selling Opportunities? | 583 | ||
| 4. How Do Decision Trees Identify Market Segments? | 585 | ||
| A Decision Tree for Student Performance | 585 | ||
| A Decision Tree for Loan Evaluation | 587 | ||
| Guide: Data Mining in the Real World | 588 | ||
| Chapter Extension 13: Reporting Systems and OLAP | 593 | ||
| 1. How Do Reporting Systems Enable People to Create Information? | 593 | ||
| 2. What Are the Components and Characteristics of Reporting Systems? | 593 | ||
| Report Type | 596 | ||
| Report Media | 597 | ||
| Report Mode | 597 | ||
| 3. How Are Reports Authored, Managed, and Delivered? | 598 | ||
| Report Authoring | 598 | ||
| Report Management | 598 | ||
| Report Delivery | 599 | ||
| 4. How Are Olap Reports Dynamic? | 599 | ||
| Chapter Extension 14: Data Breaches | 605 | ||
| 1. What Is a Data Breach? | 605 | ||
| Why Do Data Breaches Happen? | 605 | ||
| 2. How Do Data Breaches Happen? | 606 | ||
| Hitting Target | 607 | ||
| How Did They Do It? | 607 | ||
| The Damage | 608 | ||
| 3. How Should Organizations Respond to Data Breaches? | 608 | ||
| Respond Quickly | 609 | ||
| Plan for a Data Breach | 609 | ||
| Be Honest About the Breach | 609 | ||
| 4. What Are the Legal Consequences of a Data Breach? | 610 | ||
| 5. How Can Data Breaches Be Prevented? | 611 | ||
| Chapter Extension 15: International MIS | 616 | ||
| 1. How Does the Global Economy Affect Organizations and Processes? | 616 | ||
| How Does the Global Economy Change the Competitive Environment? | 617 | ||
| How Does the Emerging Global Economy Change Competitive Strategy? | 617 | ||
| How Does the Global Economy Change Value Chains and Business Processes? | 618 | ||
| 2. What Are the Characteristics of International Is Components? | 618 | ||
| What’s Required to Localize Software? | 619 | ||
| IBM’s Watson Learns Japanese | 620 | ||
| What Are the Problems and Issues of Global Databases? | 620 | ||
| What Are the Challenges of International Enterprise Applications? | 621 | ||
| 3. How Do Inter-enterprise Is Facilitate Globalization? | 622 | ||
| How Do Global Information Systems Affect Supply Chain Profitability? | 622 | ||
| What Is the Economic Effect of Global Manufacturing? | 623 | ||
| How Does Social Media Affect International Business? | 624 | ||
| 4. What Are the Security Challenges of International Is? | 624 | ||
| Legal Environment | 624 | ||
| Physical Security | 625 | ||
| Cultural Norms | 625 | ||
| 5. What Are the Challenges of International Is Management? | 626 | ||
| Why Is International Information Systems Development More Challenging? | 626 | ||
| What Are the Challenges of International Project Management? | 627 | ||
| What Are the Challenges of International Is Management? | 629 | ||
| Chapter Extension 16: Systems Development Project Management | 633 | ||
| 1. Why Is Formalized Project Management Necessary? | 633 | ||
| 2. What Are the Trade-Offs in Requirements, Cost, and Time? | 634 | ||
| 3. What Are the Dimensions of Project Management? | 635 | ||
| 4. How Does a Work Breakdown Structure Drive Project Management? | 637 | ||
| 5. What Is the Biggest Challenge for Planning a Systems Development Project? | 639 | ||
| 6. What Are the Biggest Challenges for Managing a Systems Development Project? | 640 | ||
| 7. What Is the Single Most Important Task for Users on a Systems Development Project? | 641 | ||
| Chapter Extension 17: Agile Development | 646 | ||
| 1. Why Is the Sdlc Losing Credibility? | 646 | ||
| 2. What Are the Principles of Agile Development Methodologies? | 647 | ||
| 3. What Is the Scrum Process? | 648 | ||
| Scrum Essentials | 648 | ||
| When Are We Done? | 649 | ||
| Key Roles | 650 | ||
| 4. How Do Requirements Drive the Scrum Process? | 650 | ||
| Creating Requirements Tasks | 650 | ||
| Scheduling Tasks | 651 | ||
| Committing to Finish Tasks | 651 | ||
| Hocus-Pocus? | 652 | ||
| Chapter Extension 18: Business Process Management | 655 | ||
| 1. Why Do Organizations Need to Manage Business Processes? | 655 | ||
| A Sample Ordering Business Process | 655 | ||
| Why Does This Process Need Management? | 655 | ||
| 2. What Are the Stages of Business Process Management (BPM)? | 657 | ||
| 3. How Do Business Processes and Information Systems Relate? | 658 | ||
| 4. Which Come First: Business Processes or Information Systems? | 660 | ||
| Business Processes First | 660 | ||
| Information System First | 661 | ||
| Another Factor: Off-the-Shelf Software | 661 | ||
| And the Answer Is . . . | 662 | ||
| 5. How Is Bpm Practiced in the Real World? | 663 | ||
| Defining the Process Problem | 663 | ||
| Designing the New Process | 665 | ||
| Create Process Components | 665 | ||
| Implement New Processes | 665 | ||
| Application Exercises | 669 | ||
| Glossary | 684 | ||
| Index | 701 |