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Principles of Operations Management: Sustainability and Supply Chain Management, Global Edition

Principles of Operations Management: Sustainability and Supply Chain Management, Global Edition

Jay Heizer | Barry Render | Chuck Munson

(2016)

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Book Details

Abstract

For courses in Operations Management.

 

A Broad, Practical Introduction to Operations, Reinforced with an Extensive Collection of Practice Problems

 

Principles of Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Tenth Edition contain ample support–found in the book’s solved-problems and worked examples–to help readers better understand concepts important to today’s operations management professionals.

 

MyOMLab™ not included. Students, if MyOMLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyOMLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.


MyOMLab is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts.

 


Table of Contents

Section Title Page Action Price
Cover Cover
Title Page 5
Copyright Page 6
About the Authors 8
Brief Table of Contents 11
Contents 13
Preface 23
Acknowledgments 31
Part One: Introduction to Operations Management 39
Chapter 1: Operations and Productivity 39
Global Company Profile: Hard Rock Cafe 40
What Is Operations Management? 42
Organizing to Produce Goods and Services 42
The Supply Chain 44
Why Study OM? 44
What Operations Managers Do 45
The Heritage of Operations Management 46
Operations for Goods and Services 49
The Productivity Challenge 51
Current Challenges in Operations Management 56
Ethics, Social Responsibility, and Sustainability 57
Summary 58
Key Terms 58
Ethical Dilemma 58
Discussion Questions 58
Using Software for Productivity Analysis 59
Solved Problems 59
Problems 60
Case Studies 62
Endnotes 64
Rapid Review 65
Self Test 66
Chapter 2: Operations Strategy in a Global Environment 67
Global Company Profile: Boeing 68
A Global View of Operations and Supply Chains 70
Developing Missions and Strategies 73
Achieving Competitive Advantage Through Operations 74
Issues in Operations Strategy 78
Strategy Development and Implementation 79
Strategic Planning, Core Competencies, and Outsourcing 82
Global Operations Strategy Options 87
Summary 88
Key Terms 88
Ethical Dilemma 89
Discussion Questions 89
Using Software to Solve Outsourcing Problems 89
Solved Problems 90
Problems 91
Case Studies 93
Endnotes 94
Rapid Review 95
Self Test 96
Chapter 3: Project Management 97
Global Company Profile: Bechtel Group 98
The Importance of Project Management 100
Project Planning 100
Project Scheduling 103
Project Controlling 104
Project Management Techniques: PERT and CPM 105
Determining the Project Schedule 109
Variability in Activity Times 115
Cost-Time Trade-Offs and Project Crashing 120
A Critique of PERT and CPM 123
Using Microsoft Project to Manage Projects 124
Summary 126
Key Terms 126
Ethical Dilemma 127
Discussion Questions 127
Using Software to Solve Project Management Problems 127
Solved Problems 128
Problems 131
Case Studies 136
Endnotes 140
Rapid Review 141
Self Test 142
Chapter 4: Forecasting 143
Global Company Profile: Walt Disney Parks & Resorts 144
What is Forecasting? 146
The Strategic Importance of Forecasting 147
Seven Steps in the Forecasting System 148
Forecasting Approaches 149
Time-Series Forecasting 150
Associative Forecasting Methods: Regression and Correlation Analysis 169
Monitoring and Controlling Forecasts 176
Forecasting in the Service Sector 178
Summary 179
Key Terms 179
Ethical Dilemma 179
Discussion Questions 180
Using Software in Forecasting 180
Solved Problems 182
Problems 184
Case Studies 191
Endnotes 194
Rapid Review 195
Self Test 196
Part Two: Designing Operations 197
Chapter 5: Design of Goods and Services 197
Global Company Profile: Regal Marine 198
Goods and Services Selection 200
Generating New Products 203
Product Development 204
Issues for Product Design 209
Product Development Continuum 211
Defining a Product 213
Documents for Production 216
Service Design 217
Application of Decision Trees to Product Design 220
Transition to Production 222
Summary 222
Key Terms 223
Ethical Dilemma 223
Discussion Questions 223
Solved Problem 224
Problems 224
Case Studies 227
Endnotes 228
Rapid Review 229
Self Test 230
Supplement 5: Sustainability in the Supply Chain 231
Corporate Social Responsibility 232
Sustainability 233
Design and Production for Sustainability 236
Regulations and Industry Standards 241
Summary 243
Key Terms 243
Discussion Questions 243
Solved Problems 244
Problems 245
Case Studies 246
Endnotes 248
Rapid Review 249
Self Test 250
Chapter 6: Managing Quality 251
Global Company Profile: Arnold Palmer Hospital 252
Quality and Strategy 254
Defining Quality 255
Total Quality Management 257
Tools of TQM 264
The Role of Inspection 268
TQM in Services 271
Summary 273
Key Terms 273
Ethical Dilemma 273
Discussion Questions 274
Solved Problems 274
Problems 275
Case Studies 277
Endnotes 280
Rapid Review 281
Self Test 282
Supplement 6: Statistical Process Control 283
Statistical Process Control (SPC) 284
Process Capability 298
Acceptance Sampling 300
Summary 303
Key Terms 303
Discussion Questions 303
Using Software for SPC 304
Solved Problems 305
Problems 307
Case Studies 312
Endnotes 314
Rapid Review 315
Self Test 316
Chapter 7: Process Strategy 317
Global Company Profile: Harley-Davidson 318
Four Process Strategies 320
Selection of Equipment 326
Process Analysis and Design 326
Special Considerations for Service Process Design 331
Production Technology 332
Technology in Services 336
Process Redesign 336
Summary 337
Key Terms 337
Ethical Dilemma 338
Discussion Questions 338
Solved Problem 338
Problems 339
Case Studies 340
Endnotes 342
Rapid Review 343
Self Test 344
Supplement 7: Capacity and Constraint Management 345
Capacity 346
Bottleneck Analysis and the Theory of Constraints 352
Break-Even Analysis 356
Reducing Risk with Incremental Changes 360
Applying Expected Monetary Value (EMV) to Capacity Decisions 361
Applying Investment Analysis to Strategy-Driven Investments 362
Summary 364
Key Terms 365
Discussion Questions 365
Using Software for Break-Even Analysis 365
Solved Problems 366
Problems 368
Case Study 371
Capacity Planning at Arnold Palmer Hospital Video Case 371
Endnote 372
Rapid Review 373
Self Test 374
Chapter 8: Location Strategies 375
Global Company Profile: Fedex 376
The Strategic Importance of Location 378
Factors That Affect Location Decisions 379
Methods of Evaluating Location Alternatives 382
Service Location Strategy 388
Geographic Information Systems 389
Summary 391
Key Terms 391
Ethical Dilemma 392
Discussion Questions 392
Using Software to Solve Location Problems 392
Solved Problems 393
Problems 395
Case Studies 400
Endnote 402
Rapid Review 403
Self Test 404
Chapter 9: Layout Strategies 405
Global Company Profile: Mcdonald’s 406
The Strategic Importance of Layout Decisions 408
Types of Layout 408
Office Layout 409
Retail Layout 410
Warehouse and Storage Layouts 413
Fixed-Position Layout 415
Process-Oriented Layout 416
Work Cells 421
Repetitive and Product-Oriented Layout 424
Summary 430
Key Terms 430
Ethical Dilemma 430
Discussion Questions 430
Using Software to Solve Layout Problems 431
Solved Problems 432
Problems 434
Case Studies 440
Endnotes 442
Rapid Review 443
Self Test 444
Chapter 10: Human Resources, Job Design, and Work Measurement 445
Global Company Profile: Rusty Wallace’s Nascar Racing Team 446
Human Resource Strategy for Competitive Advantage 448
Labor Planning 449
Job Design 450
Ergonomics and the Work Environment 453
Methods Analysis 455
The Visual Workplace 458
Labor Standards 458
Ethics 468
Summary 468
Key Terms 468
Ethical Dilemma 469
Discussion Questions 469
Solved Problems 470
Problems 472
Case Studies 475
Endnotes 476
Rapid Review 477
Self Test 478
Part Three: Managing Operations 479
Chapter 11: Supply Chain Management 479
Global Company Profile: Darden Restaurants 480
The Supply Chain’s Strategic Importance 482
Sourcing Issues: Make-or-Buy and Outsourcing 484
Six Sourcing Strategies 485
Supply Chain Risk 487
Managing the Integrated Supply Chain 489
Building the Supply Base 492
Logistics Management 494
Distribution Management 497
Ethics and Sustainable Supply Chain Management 498
Measuring Supply Chain Performance 499
Summary 502
Key Terms 503
Ethical Dilemma 503
Discussion Questions 503
Solved Problems 503
Problems 504
Case Studies 505
Endnote 506
Rapid Review 507
Self Test 508
Supplement 11: Supply Chain Management Analytics 509
Techniques for Evaluating Supply Chains 510
Evaluating Disaster Risk in the Supply Chain 510
Managing the Bullwhip Effect 512
Supplier Selection Analysis 514
Transportation Mode Analysis 515
Warehouse Storage 516
Summary 517
Discussion Questions 518
Solved Problems 518
Problems 520
Rapid Review 523
Self Test 524
Chapter 12: Inventory Management 525
Global Company Profile: Amazon.Com 526
The Importance of Inventory 528
Managing Inventory 529
Inventory Models 533
Inventory Models for Independent Demand 534
Probabilistic Models and Safety Stock 546
Single-Period Model 551
Fixed-Period (P) Systems 552
Summary 553
Key Terms 553
Ethical Dilemma 553
Discussion Questions 553
Using Software to Solve Inventory Problems 554
Solved Problems 555
Problems 558
Case Studies 562
Endnotes 564
Rapid Review 565
Self Test 566
Chapter 13: Aggregate Planning and S&OP 567
Global Company Profile: Frito-Lay 568
The Planning Process 570
Sales and Operations Planning 571
The Nature of Aggregate Planning 572
Aggregate Planning Strategies 573
Methods for Aggregate Planning 576
Aggregate Planning in Services 583
Revenue Management 585
Summary 588
Key Terms 588
Ethical Dilemma 589
Discussion Questions 589
Using Software for Aggregate Planning 590
Solved Problems 592
Problems 593
Case Studies 597
Endnote 598
Rapid Review 599
Self Test 600
Chapter 14: Material Requirements Planning (MRP) and ERP 601
Global Company Profile: Wheeled Coach 602
Dependent Demand 604
Dependent Inventory Model Requirements 604
MRP Structure 609
MRP Management 613
Lot-Sizing Techniques 614
Extensions of MRP 618
MRP in Services 621
Enterprise Resource Planning (ERP) 622
Summary 625
Key Terms 625
Ethical Dilemma 625
Discussion Questions 626
Using Software to Solve MRP Problems 626
Solved Problems 627
Problems 630
Case Studies 633
Endnotes 634
Rapid Review 635
Self Test 636
Chapter 15: Short-Term Scheduling 637
Global Company Profile: Alaska Airlines 638
The Importance of Short-Term Scheduling 640
Scheduling Issues 640
Scheduling Process-Focused Facilities 643
Loading Jobs 643
Sequencing Jobs 649
Finite Capacity Scheduling (FCS) 655
Scheduling Services 656
Summary 659
Key Terms 659
Ethical Dilemma 659
Discussion Questions 660
Using Software for Short-Term Scheduling 660
Solved Problems 662
Problems 665
Case Studies 668
Endnotes 670
Rapid Review 671
Self Test 672
Chapter 16: Lean Operations 673
Global Company Profile: Toyota Motor Corporation 674
Lean Operations 676
Lean and Just-in-Time 678
Lean and the Toyota Production System 687
Lean Organizations 688
Lean in Services 690
Summary 691
Key Terms 691
Ethical Dilemma 691
Discussion Questions 691
Solved Problem 691
Problems 692
Case Studies 693
Endnote 694
Rapid Review 695
Self Test 696
Chapter 17: Maintenance and Reliability 697
Global Company Profile: Orlando Utilities Commission 698
The Strategic Importance of Maintenance and Reliability 700
Reliability 701
Maintenance 705
Total Productive Maintenance 709
Summary 709
Key Terms 709
Ethical Dilemma 709
Discussion Questions 709
Using Software to Solve Reliability Problems 710
Solved Problems 710
Problems 710
Case Study 712
Rapid Review 713
Self Test 714
Appendix 715
Bibliography 737
Name Index 743
General Index 747
Back Cover Back Cover