BOOK
Operations Management: Sustainability and Supply Chain Management, Global Edition
Jay Heizer | Barry Render | Chuck Munson
(2016)
Additional Information
Book Details
Abstract
For courses in Operations Management.
A broad, practical introduction to operations, reinforced with an extensive collection of practice problems
Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support–found in the book’s solved-problems and worked examples–to help readers better understand concepts important to today’s operations management professionals.
MyOMLab™ not included. Students, if MyOMLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyOMLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.
MyOMLab is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| Title Page | 3 | ||
| Copyright Page | 4 | ||
| About the Authors | 6 | ||
| Brief Table of Contents | 9 | ||
| Table of Contents | 11 | ||
| Preface | 23 | ||
| Acknowledgments | 32 | ||
| Part One: Introduction to Operations Management | 39 | ||
| Chapter 1: Operations and Productivity | 39 | ||
| Global Company Profile: Hard Rock Café | 40 | ||
| What Is Operations Management? | 42 | ||
| Organizing to Produce Goods and Services | 42 | ||
| The Supply Chain | 44 | ||
| Why Study OM? | 44 | ||
| What Operations Managers Do | 45 | ||
| The Heritage of Operations Management | 46 | ||
| Operations for Goods and Services | 49 | ||
| The Productivity Challenge | 51 | ||
| Current Challenges in Operations Management | 56 | ||
| Ethics, Social Responsibility, and Sustainability | 57 | ||
| Summary | 58 | ||
| Key Terms | 58 | ||
| Ethical Dilemma | 58 | ||
| Discussion Questions | 58 | ||
| Using Software for Productivity Analysis | 59 | ||
| Solved Problems | 59 | ||
| Problems | 60 | ||
| Case Studies | 62 | ||
| Endnotes | 64 | ||
| Rapid Review | 65 | ||
| Self Test | 66 | ||
| Chapter 2: Operations Strategy in a Global Environment | 67 | ||
| Global Company Profile: Boeing | 68 | ||
| A Global View of Operations and Supply Chains | 70 | ||
| Developing Missions and Strategies | 73 | ||
| Achieving Competitive Advantage Through Operations | 74 | ||
| Issues in Operations Strategy | 78 | ||
| Strategy Development and Implementation | 79 | ||
| Strategic Planning, Core Competencies, and Outsourcing | 82 | ||
| Global Operations Strategy Options | 87 | ||
| Summary | 88 | ||
| Key Terms | 88 | ||
| Ethical Dilemma | 89 | ||
| Discussion Questions | 89 | ||
| Using Software to Solve Outsourcing Problems | 89 | ||
| Solved Problems | 90 | ||
| Problems | 91 | ||
| Case Studies | 93 | ||
| Endnotes | 94 | ||
| Rapid Review | 95 | ||
| Self Test | 96 | ||
| Chapter 3: Project Management | 97 | ||
| Global Company Profile: Bechtel Group | 98 | ||
| The Importance of Project Management | 100 | ||
| Project Planning | 100 | ||
| Project Scheduling | 103 | ||
| Project Controlling | 104 | ||
| Project Management Techniques: PERT and CPM | 105 | ||
| Determining the Project Schedule | 109 | ||
| Variability in Activity Times | 115 | ||
| Cost-Time Trade-Off s and Project Crashing | 120 | ||
| A Critique of PERT and CPM | 123 | ||
| Using Microsoft Project to Manage Projects | 124 | ||
| Summary | 126 | ||
| Key Terms | 126 | ||
| Ethical Dilemma | 127 | ||
| Discussion Questions | 127 | ||
| Using Software to Solve Project Management Problems | 127 | ||
| Solved Problems | 128 | ||
| Problems | 131 | ||
| Case Studies | 136 | ||
| Endnotes | 140 | ||
| Rapid Review | 141 | ||
| Self Test | 142 | ||
| Chapter 4: Forecasting | 143 | ||
| Global Company Profile: Walt Disney Parks & Resorts | 144 | ||
| What is Forecasting? | 146 | ||
| The Strategic Importance of Forecasting | 147 | ||
| Seven Steps in the Forecasting System | 148 | ||
| Forecasting Approaches | 149 | ||
| Time-Series Forecasting | 150 | ||
| Associative Forecasting Methods: Regression and Correlation Analysis | 169 | ||
| Monitoring and Controlling Forecasts | 176 | ||
| Forecasting in the Service Sector | 178 | ||
| Summary | 179 | ||
| Key Terms | 179 | ||
| Ethical Dilemma | 179 | ||
| Discussion Questions | 180 | ||
| Using Software in Forecasting | 180 | ||
| Solved Problems | 182 | ||
| Problems | 184 | ||
| Case Studies | 191 | ||
| Endnotes | 194 | ||
| Rapid Review | 195 | ||
| Self Test | 196 | ||
| Part Two: Designing Operations | 197 | ||
| Chapter 5: Design of Goods and Services | 197 | ||
| Global Company Profile: Regal Marine | 198 | ||
| Goods and Services Selection | 200 | ||
| Generating New Products | 203 | ||
| Product Development | 204 | ||
| Issues for Product Design | 209 | ||
| Product Development Continuum | 211 | ||
| Defining a Product | 213 | ||
| Documents for Production | 216 | ||
| Service Design | 217 | ||
| Application of Decision Trees to Product Design | 220 | ||
| Transition to Production | 222 | ||
| Summary | 222 | ||
| Key Terms | 223 | ||
| Ethical Dilemma | 223 | ||
| Discussion Questions | 223 | ||
| Solved Problem | 224 | ||
| Problems | 224 | ||
| Case Studies | 227 | ||
| Endnotes | 228 | ||
| Rapid Review | 229 | ||
| Self Test | 230 | ||
| Supplement 5: Sustainability in the Supply Chain | 231 | ||
| Corporate Social Responsibility | 232 | ||
| Sustainability | 233 | ||
| Design and Production for Sustainability | 236 | ||
| Regulations and Industry Standards | 241 | ||
| Summary | 243 | ||
| Key Terms | 243 | ||
| Discussion Questions | 243 | ||
| Solved Problems | 243 | ||
| Problems | 245 | ||
| Case Studies | 246 | ||
| Endnotes | 248 | ||
| Rapid Review | 249 | ||
| Self Test | 250 | ||
| Chapter 6: Managing Quality | 251 | ||
| Global Company Profile: Arnold Palmer Hospital | 252 | ||
| Quality and Strategy | 254 | ||
| Defining Quality | 255 | ||
| Total Quality Management | 257 | ||
| Tools of TQM | 264 | ||
| The Role of Inspection | 268 | ||
| TQM in Services | 271 | ||
| Summary | 273 | ||
| Key Terms | 273 | ||
| Ethical Dilemma | 273 | ||
| Discussion Questions | 274 | ||
| Solved Problems | 274 | ||
| Problems | 275 | ||
| Case Studies | 277 | ||
| Endnotes | 280 | ||
| Rapid Review | 281 | ||
| Self Test | 282 | ||
| Supplement 6: Statistical Process Control | 283 | ||
| Statistical Process Control (SPC) | 284 | ||
| Process Capability | 298 | ||
| Acceptance Sampling | 300 | ||
| Summary | 303 | ||
| Key Terms | 303 | ||
| Discussion Questions | 303 | ||
| Using Software for SPC | 304 | ||
| Solved Problems | 305 | ||
| Problems | 307 | ||
| Case Studies | 312 | ||
| Endnotes | 314 | ||
| Rapid Review | 315 | ||
| Self Test | 316 | ||
| Chapter 7: Process Strategy | 317 | ||
| Global Company Profile: Harley-Davidson | 318 | ||
| Four Process Strategies | 320 | ||
| Selection of Equipment | 326 | ||
| Process Analysis and Design | 326 | ||
| Special Considerations for Service Process Design | 331 | ||
| Production Technology | 332 | ||
| Technology in Services | 336 | ||
| Process Redesign | 336 | ||
| Summary | 337 | ||
| Key Terms | 337 | ||
| Ethical Dilemma | 338 | ||
| Discussion Questions | 338 | ||
| Solved Problem | 338 | ||
| Problems | 339 | ||
| Case Studies | 340 | ||
| Endnotes | 342 | ||
| Rapid Review | 343 | ||
| Self Test | 344 | ||
| Supplement 7: Capacity and Constraint Management | 345 | ||
| Capacity | 346 | ||
| Bottleneck Analysis and the Theory of Constraints | 352 | ||
| Break-Even Analysis | 356 | ||
| Reducing Risk with Incremental Changes | 360 | ||
| Applying Expected Monetary Value (EMV) to Capacity Decisions | 361 | ||
| Applying Investment Analysis to Strategy-Driven Investments | 362 | ||
| Summary | 364 | ||
| Key Terms | 365 | ||
| Discussion Questions | 365 | ||
| Using Software for Break-Even Analysis | 365 | ||
| Solved Problems | 366 | ||
| Problems | 368 | ||
| Case Study | 371 | ||
| Endnote | 372 | ||
| Rapid Review | 373 | ||
| Self Test | 374 | ||
| Chapter 8: Location Strategies | 375 | ||
| Global Company Profile: Fedex | 376 | ||
| The Strategic Importance of Location | 378 | ||
| Factors That Affect Location Decisions | 379 | ||
| Methods of Evaluating Location Alternatives | 382 | ||
| Service Location Strategy | 388 | ||
| Geographic Information Systems | 389 | ||
| Summary | 391 | ||
| Key Terms | 391 | ||
| Ethical Dilemma | 392 | ||
| Discussion Questions | 392 | ||
| Using Software to Solve Location Problems | 392 | ||
| Solved Problems | 393 | ||
| Problems | 395 | ||
| Case Studies | 400 | ||
| Endnote | 402 | ||
| Rapid Review | 403 | ||
| Self Test | 404 | ||
| Chapter 9: Layout Strategies | 405 | ||
| Global Company Profile: Mcdonald’s | 406 | ||
| The Strategic Importance of Layout Decisions | 408 | ||
| Types of Layout | 408 | ||
| Office Layout | 409 | ||
| Retail Layout | 410 | ||
| Warehouse and Storage Layouts | 413 | ||
| Fixed-Position Layout | 415 | ||
| Process-Oriented Layout | 416 | ||
| Work Cells | 421 | ||
| Repetitive and Product-Oriented Layout | 424 | ||
| Summary | 430 | ||
| Key Terms | 430 | ||
| Ethical Dilemma | 430 | ||
| Discussion Questions | 430 | ||
| Using Software to Solve Layout Problems | 431 | ||
| Solved Problems | 431 | ||
| Problems | 434 | ||
| Case Studies | 440 | ||
| Endnotes | 442 | ||
| Rapid Review | 443 | ||
| Self Test | 444 | ||
| Chapter 10: Human Resources, Job Design, and Work Measurement | 445 | ||
| Global Company Profile: Rusty Wallace’s Nascar Racing Team | 446 | ||
| Human Resource Strategy for Competitive Advantage | 448 | ||
| Labor Planning | 449 | ||
| Job Design | 450 | ||
| Ergonomics and the Work Environment | 453 | ||
| Methods Analysis | 455 | ||
| The Visual Workplace | 458 | ||
| Labor Standards | 458 | ||
| Ethics | 468 | ||
| Summary | 468 | ||
| Key Terms | 468 | ||
| Ethical Dilemma | 469 | ||
| Discussion Questions | 469 | ||
| Solved Problems | 469 | ||
| Problems | 471 | ||
| Case Studies | 475 | ||
| Endnotes | 476 | ||
| Rapid Review | 477 | ||
| Self Test | 478 | ||
| Part Three: Managing Operations | 479 | ||
| Chapter 11: Supply Chain Management | 479 | ||
| Global Company Profile: Darden Restaurants | 480 | ||
| The Supply Chain’s Strategic Importance | 482 | ||
| Sourcing Issues: Make-or-Buy and Outsourcing | 484 | ||
| Six Sourcing Strategies | 485 | ||
| Supply Chain Risk | 487 | ||
| Managing the Integrated Supply Chain | 489 | ||
| Building the Supply Base | 492 | ||
| Logistics Management | 494 | ||
| Distribution Management | 497 | ||
| Ethics and Sustainable Supply Chain Management | 498 | ||
| Measuring Supply Chain Performance | 499 | ||
| Summary | 502 | ||
| Key Terms | 503 | ||
| Ethical Dilemma | 503 | ||
| Discussion Questions | 503 | ||
| Solved Problems | 503 | ||
| Problems | 504 | ||
| Case Studies | 505 | ||
| Endnote | 506 | ||
| Rapid Review | 507 | ||
| Self Test | 508 | ||
| Supplement 11: Supply Chain Management Analytics | 509 | ||
| Techniques for Evaluating Supply Chains | 510 | ||
| Evaluating Disaster Risk in the Supply Chain | 510 | ||
| Managing the Bullwhip Effect | 512 | ||
| Supplier Selection Analysis | 514 | ||
| Transportation Mode Analysis | 515 | ||
| Warehouse Storage | 516 | ||
| Summary | 517 | ||
| Discussion Questions | 518 | ||
| Solved Problems | 518 | ||
| Problems | 520 | ||
| Rapid Review | 523 | ||
| Self Test | 524 | ||
| Chapter 12: Inventory Management | 525 | ||
| Global Company Profile: Amazon.Com | 526 | ||
| The Importance of Inventory | 528 | ||
| Managing Inventory | 529 | ||
| Inventory Models | 533 | ||
| Inventory Models for Independent Demand | 534 | ||
| Probabilistic Models and Safety Stock | 546 | ||
| Single-Period Model | 551 | ||
| Fixed-Period (P) Systems | 552 | ||
| Summary | 553 | ||
| Key Terms | 553 | ||
| Ethical Dilemma | 553 | ||
| Discussion Questions | 553 | ||
| Using Software to Solve Inventory Problems | 554 | ||
| Solved Problems | 555 | ||
| Problems | 558 | ||
| Case Studies | 562 | ||
| Endnotes | 564 | ||
| Rapid Review | 565 | ||
| Self Test | 566 | ||
| Chapter 13: Aggregate Planning and S&OP | 567 | ||
| Global Company Profile: Frito-Lay | 568 | ||
| The Planning Process | 570 | ||
| Sales and Operations Planning | 571 | ||
| The Nature of Aggregate Planning | 572 | ||
| Aggregate Planning Strategies | 573 | ||
| Methods for Aggregate Planning | 576 | ||
| Aggregate Planning in Services | 583 | ||
| Revenue Management | 585 | ||
| Summary | 588 | ||
| Key Terms | 588 | ||
| Ethical Dilemma | 589 | ||
| Discussion Questions | 589 | ||
| Using Software for Aggregate Planning | 590 | ||
| Solved Problems | 592 | ||
| Problems | 593 | ||
| Case Studies | 597 | ||
| Endnote | 598 | ||
| Rapid Review | 599 | ||
| Self Test | 600 | ||
| Chapter 14: Material Requirements Planning (MRP) and ERP | 601 | ||
| Global Company Profile: Wheeled Coach | 602 | ||
| Dependent Demand | 604 | ||
| Dependent Inventory Model Requirements | 604 | ||
| MRP Structure | 609 | ||
| MRP Management | 613 | ||
| Lot-Sizing Techniques | 614 | ||
| Extensions of MRP | 618 | ||
| MRP in Services | 621 | ||
| Enterprise Resource Planning (ERP) | 622 | ||
| Summary | 625 | ||
| Key Terms | 625 | ||
| Ethical Dilemma | 625 | ||
| Discussion Questions | 626 | ||
| Using Software to Solve MRP Problems | 626 | ||
| Solved Problems | 627 | ||
| Problems | 630 | ||
| Case Studies | 633 | ||
| Endnotes | 634 | ||
| Rapid Review | 635 | ||
| Self Test | 636 | ||
| Chapter 15: Short-Term Scheduling | 637 | ||
| Global Company Profile: Alaska Airlines | 638 | ||
| The Importance of Short-Term Scheduling | 640 | ||
| Scheduling Issues | 640 | ||
| Scheduling Process-Focused Facilities | 643 | ||
| Loading Jobs | 643 | ||
| Sequencing Jobs | 649 | ||
| Finite Capacity Scheduling (FCS) | 655 | ||
| Scheduling Services | 656 | ||
| Summary | 659 | ||
| Key Terms | 659 | ||
| Ethical Dilemma | 659 | ||
| Discussion Questions | 660 | ||
| Using Software for Short-Term Scheduling | 660 | ||
| Solved Problems | 662 | ||
| Problems | 665 | ||
| Case Studies | 668 | ||
| Endnotes | 670 | ||
| Rapid Review | 671 | ||
| Self Test | 672 | ||
| Chapter 16: Lean Operations | 673 | ||
| Global Company Profile: Toyota Motor Corporation | 674 | ||
| Lean Operations | 676 | ||
| Lean and Just-in-Time | 678 | ||
| Lean and the Toyota Production System | 687 | ||
| Lean Organizations | 688 | ||
| Lean in Services | 690 | ||
| Summary | 691 | ||
| Key Terms | 691 | ||
| Ethical Dilemma | 691 | ||
| Discussion Questions | 691 | ||
| Solved Problem | 691 | ||
| Problems | 692 | ||
| Case Studies | 693 | ||
| Endnote | 694 | ||
| Rapid Review | 695 | ||
| Self Test | 696 | ||
| Chapter 17: Maintenance and Reliability | 697 | ||
| Global Company Profile: Orlando Utilities Commission | 698 | ||
| The Strategic Importance of Maintenance and Reliability | 700 | ||
| Reliability | 701 | ||
| Maintenance | 705 | ||
| Total Productive Maintenance | 709 | ||
| Summary | 709 | ||
| Key Terms | 709 | ||
| Ethical Dilemma | 709 | ||
| Discussion Questions | 709 | ||
| Using Software to Solve Reliability Problems | 710 | ||
| Solved Problems | 710 | ||
| Problems | 710 | ||
| Case Study | 712 | ||
| Rapid Review | 713 | ||
| Self Test | 714 | ||
| Part Four: Business Analytics Modules | 715 | ||
| Module A: Decision-Making Tools | 715 | ||
| The Decision Process in Operations | 716 | ||
| Fundamentals of Decision Making | 717 | ||
| Decision Tables | 718 | ||
| Types of Decision-Making Environments | 719 | ||
| Decision Trees | 722 | ||
| Summary | 727 | ||
| Key Terms | 727 | ||
| Discussion Questions | 727 | ||
| Using Software for Decision Models | 727 | ||
| Solved Problems | 729 | ||
| Problems | 730 | ||
| Case Study | 734 | ||
| Endnote | 734 | ||
| Rapid Review | 735 | ||
| Self Test | 736 | ||
| Module B: Linear Programming | 737 | ||
| Why Use Linear Programming? | 738 | ||
| Requirements of a Linear Programming Problem | 739 | ||
| Formulating Linear Programming Problems | 739 | ||
| Graphical Solution to a Linear Programming Problem | 740 | ||
| Sensitivity Analysis | 743 | ||
| Solving Minimization Problems | 746 | ||
| Linear Programming Applications | 748 | ||
| The Simplex Method of LP | 751 | ||
| Integer and Binary Variables | 751 | ||
| Summary | 754 | ||
| Key Terms | 754 | ||
| Discussion Questions | 754 | ||
| Using Software to Solve LP Problems | 754 | ||
| Solved Problems | 756 | ||
| Problems | 758 | ||
| Case Studies | 763 | ||
| Endnotes | 764 | ||
| Rapid Review | 765 | ||
| Self Test | 766 | ||
| Module C: Transportation Models | 767 | ||
| Transportation Modeling | 768 | ||
| Developing an Initial Solution | 770 | ||
| The Stepping-Stone Method | 772 | ||
| Special Issues in Modeling | 775 | ||
| Summary | 776 | ||
| Key Terms | 776 | ||
| Discussion Questions | 776 | ||
| Using Software to Solve Transportation Problems | 776 | ||
| Solved Problems | 778 | ||
| Problems | 779 | ||
| Case Study | 781 | ||
| Rapid Review | 783 | ||
| Self Test | 784 | ||
| Module D: Waiting-Line Models | 785 | ||
| Queuing Theory | 786 | ||
| Characteristics of a Waiting-Line System | 787 | ||
| Queuing Costs | 791 | ||
| The Variety of Queuing Models | 792 | ||
| Other Queuing Approaches | 803 | ||
| Summary | 803 | ||
| Key Terms | 803 | ||
| Discussion Questions | 803 | ||
| Using Software to Solve Queuing Problems | 804 | ||
| Solved Problems | 804 | ||
| Problems | 806 | ||
| Case Studies | 809 | ||
| Endnotes | 810 | ||
| Rapid Review | 811 | ||
| Self Test | 812 | ||
| Module E: Learning Curves | 813 | ||
| What Is a Learning Curve? | 814 | ||
| Learning Curves in Services and Manufacturing | 815 | ||
| Applying the Learning Curve | 816 | ||
| Strategic Implications of Learning Curves | 820 | ||
| Limitations of Learning Curves | 821 | ||
| Summary | 821 | ||
| Key Term | 821 | ||
| Discussion Questions | 821 | ||
| Using Software for Learning Curves | 822 | ||
| Solved Problems | 822 | ||
| Problems | 823 | ||
| Case Study | 825 | ||
| Endnote | 826 | ||
| Rapid Review | 827 | ||
| Self Test | 828 | ||
| Module F: Simulation | 829 | ||
| What Is Simulation? | 830 | ||
| Advantages and Disadvantages of Simulation | 831 | ||
| Monte Carlo Simulation | 832 | ||
| Simulation with Two Decision Variables: An Inventory Example | 835 | ||
| Summary | 837 | ||
| Key Terms | 837 | ||
| Discussion Questions | 837 | ||
| Using Software in Simulation | 838 | ||
| Solved Problems | 839 | ||
| Problems | 840 | ||
| Case Study | 843 | ||
| Endnote | 844 | ||
| Rapid Review | 845 | ||
| Self Test | 846 | ||
| Appendix | 847 | ||
| Bibliography | 871 | ||
| Name Index | 879 | ||
| General Index | 885 | ||
| Back Cover | Back Cover |