Additional Information
Book Details
Abstract
Prime yourself for a successful career in the modern dental office with The Administrative Dental Assistant, 4th Edition. As it walks through the functions of today’s dental business office, you’ll learn how to master critical thinking, effective communication, and common tasks such as scheduling, patient records, and insurance processing along the way. This new edition also boasts a variety of new features, including: expanded information on the electronic health record (EHR) and the paperless dental office; professional tips and insights; the most recent HIPAA and OSHA guidelines; important soft skills, including Career-Ready Practice exercises; and all the latest technology, equipment, and procedures in use today. Paired with its companion workbook and online learning tools, The Administrative Dental Assistant is the sure fire way to keep you on top of this ever-changing profession.
- Comprehensive coverage provides everything you need to know to manage today’s dental office.
- Approachable writing style presents need-to-know content in a way that is easy to grasp, regardless of your reading level or setting.
- Trusted author Linda Gaylor lends years of experience as a practicing dental assistant, instructor of dental assisting, and curriculum director.
- Procedure boxes provide step-by-step instructions on a wide variety of dental office duties.
- HIPAA boxes keep you well-versed in the key concepts and applications of the Health Insurance Portability and Accountability Act.
- Anatomy of… images with annotated text break down common dental office equipment, forms, and administrative to further comprehension.
- What Would You Do? boxes present common situations you may face in the work place.
- Patient file folder with examples of both electronic and paper clinical forms and records provides you experience working with confidential documents.
- Art program showcases images of electronic and traditional paperwork, actual offices, equipment and technology to help reinforce the text.
- Bolded vocabulary terms and glossary give you a foundation for effective office communication.
- Key points allow you to ensure that you have grasped key content before graduating to the next chapter.
- Dental office simulation tool on the Evolve companion website allows you to practice many of the typical office functions in a realistic virtual environment.
- Did You Know? boxes feature snippets of helpful background information to context or rationales to office processes and procedures.
- Food for Thought boxes highlight key concepts and call readers’ attention to various ways the concepts are used in everyday life.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Front cover | cover | ||
| Inside front cover | IFC | ||
| The administrative dental assistant 4th edition | i | ||
| Copyright page | iv | ||
| Dedication | v | ||
| Reviewers | vi | ||
| About the author | vii | ||
| Preface | viii | ||
| Acknowledgments | xv | ||
| Table of contents | xvi | ||
| I Introduction to the Dental Profession | 1 | ||
| 1 Orientation to the dental profession | 2 | ||
| Learning objectives | 2 | ||
| Introduction | 2 | ||
| Your role as the administrative dental assistant | 2 | ||
| Types of administrative assistants | 4 | ||
| Office manager | 4 | ||
| Business manager | 4 | ||
| Receptionist | 4 | ||
| Insurance biller | 4 | ||
| Records manager | 4 | ||
| Data processor | 4 | ||
| Bookkeeper | 5 | ||
| Appointment scheduler | 5 | ||
| Personal traits of an administrative dental assistant | 5 | ||
| Education | 5 | ||
| Members of the dental healthcare team | 6 | ||
| Dentist | 6 | ||
| General dentistry | 6 | ||
| Specialization | 6 | ||
| Dental public health. | 6 | ||
| Endodontics. | 6 | ||
| Oral and maxillofacial pathology. | 6 | ||
| Oral and maxillofacial radiology. | 6 | ||
| Oral and maxillofacial surgery. | 6 | ||
| Orthodontics and dentofacial orthopedics. | 6 | ||
| Pediatric dentistry. | 6 | ||
| Periodontics. | 6 | ||
| Prosthodontics. | 6 | ||
| Dental hygienist | 7 | ||
| Dental assistant | 7 | ||
| Chairside dental assistant | 7 | ||
| Expanded (extended) function assistant | 7 | ||
| Circulating (roving) assistant | 7 | ||
| Health insurance portability and accountability act of 1996 | 7 | ||
| Background | 7 | ||
| Administrative simplification | 7 | ||
| Transactions and code sets | 8 | ||
| Electronic data interchange (EDI) | 8 | ||
| Standards for privacy of individually identifiable health information (the privacy rule) | 8 | ||
| Access to medical records | 9 | ||
| Notice of privacy practices | 9 | ||
| Limits on use of personal medical information | 9 | ||
| Prohibition on marketing | 9 | ||
| Confidential communications | 9 | ||
| Complaints | 9 | ||
| Steps to protect patient privacy | 9 | ||
| Written privacy procedures. | 9 | ||
| Employee training and privacy officer. | 9 | ||
| Public responsibilities. | 9 | ||
| Standards for security of individually identifiable health information (the security rule) | 9 | ||
| National provider identifier standard | 10 | ||
| The hitech act | 10 | ||
| The 2013 hipaa omnibus final rule | 10 | ||
| Occupational safety and health administration (OSHA) | 10 | ||
| Professional ethics | 10 | ||
| Legal standards | 10 | ||
| Licensure | 10 | ||
| Registration | 11 | ||
| Certification | 11 | ||
| Patient’s rights | 11 | ||
| Professional organizations | 12 | ||
| American dental assistants association | 12 | ||
| Hosa–future health professionals | 13 | ||
| Key points | 13 | ||
| Career-ready practices | 14 | ||
| II Communication Skills: Principles and Practices | 41 | ||
| 3 Communication skills and telephone techniques | 42 | ||
| Learning objectives | 42 | ||
| Introduction | 42 | ||
| Elements of the communication process | 42 | ||
| Mediums of communication | 42 | ||
| Verbal communication | 42 | ||
| Nonverbal communication | 43 | ||
| Tenseness | 43 | ||
| Embarrassment | 43 | ||
| Anger | 43 | ||
| Nonverbal cues from the dental healthcare team | 43 | ||
| Smiles | 43 | ||
| Touch | 43 | ||
| Sincerity | 44 | ||
| Interpersonal communication | 44 | ||
| Barriers to effective communication | 44 | ||
| Semantics | 44 | ||
| Jargon | 45 | ||
| Credibility | 45 | ||
| Preconceived ideas | 45 | ||
| Other barriers | 45 | ||
| Emotions | 45 | ||
| Stereotyping | 45 | ||
| Noise | 45 | ||
| Conflicting interpretation | 45 | ||
| Improving communication | 46 | ||
| Responsibilities of the sender | 46 | ||
| Selecting the medium | 46 | ||
| Timing | 46 | ||
| Checking for understanding | 46 | ||
| Responsibilities of the receiver | 46 | ||
| Listen to the complete message | 46 | ||
| Characteristics of a poor listener. | 46 | ||
| Qualities of a good listener. | 47 | ||
| Telephone techniques | 47 | ||
| Developing a positive telephone image | 47 | ||
| Loudness | 47 | ||
| Speed | 47 | ||
| Pitch | 48 | ||
| Vocabulary | 48 | ||
| Active scripts | 49 | ||
| Answering the telephone | 50 | ||
| Placing outgoing telephone calls | 50 | ||
| Conference calls | 51 | ||
| Voice mail | 51 | ||
| Personal calls | 51 | ||
| Key points | 51 | ||
| III Managing DentalOffice Systems | 91 | ||
| 7 Computerized dental practice | 92 | ||
| Learning objectives | 92 | ||
| Introduction | 92 | ||
| Basic systems | 92 | ||
| Patient dental records management | 92 | ||
| Basic patient information | 92 | ||
| Basic business functions | 93 | ||
| Process insurance information | 93 | ||
| Perform accounting tasks | 93 | ||
| Perform recall and reactivation procedures | 93 | ||
| Maintain an audit trail | 93 | ||
| Perform electronic scheduling | 93 | ||
| Provide software security | 93 | ||
| Provide training and support | 93 | ||
| Additional software suites | 93 | ||
| Patient communications applications | 93 | ||
| Workflow applications | 93 | ||
| Integrated clinical workstation applications | 93 | ||
| Business tool applications | 94 | ||
| Selecting a practice management system | 95 | ||
| Functions to consider when selecting a software package | 95 | ||
| General requirements | 95 | ||
| Patient information | 95 | ||
| Patient billing | 96 | ||
| Patient checkout | 96 | ||
| Patient statements | 96 | ||
| Billing statements in cycles | 96 | ||
| Year-end summaries | 96 | ||
| Treatment planning | 96 | ||
| Insurance processing | 96 | ||
| Recall and reactivation | 96 | ||
| Management reports | 97 | ||
| Electronic scheduler | 97 | ||
| Database management and word processing | 97 | ||
| Clinical integration | 97 | ||
| Basic operation of a software package | 98 | ||
| Roles of the administrative dental assistant | 98 | ||
| Recording patient demographics | 98 | ||
| Creating an account | 98 | ||
| Maintaining patient records | 99 | ||
| Posting transactions | 99 | ||
| Using a general database | 99 | ||
| Processing insurance claims | 99 | ||
| Scheduling electronically | 101 | ||
| Producing reports | 101 | ||
| Daily procedures with a computerized system | 101 | ||
| Backup system | 101 | ||
| Key points | 105 | ||
| IV Managing DentalOffice Finances | 200 | ||
| 14 Financial arrangement and collection procedures | 201 | ||
| Learning objectives | 201 | ||
| Introduction | 201 | ||
| Designing a financial policy | 201 | ||
| Elements of a financial policy | 201 | ||
| Community standards | 201 | ||
| Practice philosophy | 201 | ||
| Business principles | 201 | ||
| Financial policies | 201 | ||
| Payment in full | 202 | ||
| Insurance billing | 202 | ||
| Extended payment plans | 202 | ||
| Third-party finance plans | 202 | ||
| Credit cards | 203 | ||
| Financial policy communications | 203 | ||
| Managing accounts receivable | 205 | ||
| Gather financial data | 206 | ||
| Prepare a treatment plan | 207 | ||
| Payment plans | 207 | ||
| Billing statements | 207 | ||
| Monitor the accounts receivable report | 208 | ||
| Collection process | 208 | ||
| Level one: “friendly reminders” | 208 | ||
| Level two: “telephone reminders” | 208 | ||
| Level three: “the collection letter” | 209 | ||
| Level four: “the ultimatum” | 209 | ||
| Level five: “turning the account over to collections” | 209 | ||
| Roadblocks to effective collections | 211 | ||
| Key points | 212 | ||
| V Managing Your Career | 272 | ||
| 18 Employment strategies | 273 | ||
| Learning objectives | 273 | ||
| Introduction | 273 | ||
| Career opportunities for administrative dental assistants | 273 | ||
| Private practice | 273 | ||
| Small practice | 273 | ||
| Benefits of working in a small dental practice | 273 | ||
| Large practice | 273 | ||
| Benefits of working in a large dental practice | 273 | ||
| Insurance companies | 274 | ||
| Management and consulting firms | 274 | ||
| Teaching | 274 | ||
| Future career opportunities | 274 | ||
| Steps for developing employment strategies | 274 | ||
| Assessing yourself and your career options | 274 | ||
| Gathering information | 274 | ||
| Composing a resume | 275 | ||
| Organizing information | 275 | ||
| Objective | 275 | ||
| Education | 279 | ||
| Work experience | 279 | ||
| Skills and abilities | 279 | ||
| Miscellaneous | 279 | ||
| Constructing the resume | 279 | ||
| Resume services | 280 | ||
| Writing cover letters | 280 | ||
| Looking for a job | 280 | ||
| Organizing the job search | 282 | ||
| Job search log | 282 | ||
| Personal career portfolios | 282 | ||
| Components of a personal career portfolio | 282 | ||
| Going on an interview | 283 | ||
| Preparing for interview questions | 283 | ||
| Before the interview | 284 | ||
| During the interview | 284 | ||
| After the interview | 284 | ||
| Accepting a job offer | 284 | ||
| Leaving a job | 284 | ||
| Key points | 285 | ||
| Glossary | 286 | ||
| Index | 297 | ||
| A | 297 | ||
| B | 297 | ||
| C | 298 | ||
| D | 299 | ||
| E | 300 | ||
| F | 300 | ||
| G | 301 | ||
| H | 301 | ||
| I | 301 | ||
| J | 302 | ||
| K | 302 | ||
| L | 302 | ||
| M | 302 | ||
| N | 302 | ||
| O | 302 | ||
| P | 303 | ||
| Q | 304 | ||
| R | 304 | ||
| S | 304 | ||
| T | 305 | ||
| U | 305 | ||
| V | 305 | ||
| W | 305 | ||
| Y | 305 |