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Modern Dental Assisting - E-Book

Modern Dental Assisting - E-Book

Doni L. Bird | Debbie S. Robinson

(2016)

Additional Information

Book Details

Abstract

Prepare for a successful career as a dental assistant with Modern Dental Assisting, 11th Edition! Using an easy-to-understand approach, this book provides a complete foundation in the basic and advanced skills you must master to achieve clinical competence. Full-color photographs and clear, step-by-step instructions make it easy to learn dental assisting procedures. This edition includes content on the electronic health record, impact of the new health care law, and the new hazard communication standard. And as a complete learning package, it also includes an Evolve companion website with new videos demonstrating key procedures, practice quizzes, interactive games and exercises, and flashcards. Written by the expert dental assisting team of Doni Bird and Debbie Robinson, this is the leading text in dental assisting — the most trusted, the most comprehensive, and the most current.


Table of Contents

Section Title Page Action Price
Front Cover cover
Endsheet 2 IFC2
Endsheet 3 IFC3
Endsheet 4 IFC4
Modern Dental Assisting, 11/e i
Copyright Page ii
Reviewers* iii
Acknowledgments v
About the Founding Authors vi
About the Authors vii
Preface viii
Who Will Benefit from This Book? viii
Organization viii
The Learning Package viii
The Student Package Includes: viii
The Faculty Package Includes All Student Resources, Plus: viii
New to This Edition viii
Textbook viii
Evolve Web Site viii
For Instructors viii
For Students ix
Student Workbook ix
Dental Assisting Online ix
Support ix
The Learning Package x
Textbook x
Evolve Web Site x
Student Site x
Plus The Interactive Dental Office Online! x
Faculty Site x
Plus TEACH Instructor Resources xi
Student Workbook xi
Dental Assisting Online for Modern Dental Assisting xi
How To Use Modern Dental Assisting xii
Icon Key xv
Dedication xvi
Table Of Contents xvii
One The Dental Assisting Profession 1
Part 1 text 1
Interactive Review – Modern Dental Assisting e1
Online_IR_Part 1 text e2
1 History of Dentistry 2
Electronic Resources 3
Learning Outcomes 2
Key Terms 2
Early Times 3
The Egyptians 3
The Greeks 3
The Chinese 4
The Romans 4
The Renaissance 5
Early America 5
Educational and Professional Development in the United States 6
Women in Dental History 7
African Americans in Dental History 8
History of Dental Assisting 9
History of Dental Hygiene 10
Dental Accreditation 11
National Museum of Dentistry 11
2 The Professional Dental Assistant 13
Electronic Resources 13
Learning Outcomes 13
Key Terms 13
Characteristics of a Professional Dental Assistant 14
Professional Appearance 14
Knowledge and Skills 14
Teamwork 15
Attitude 15
Dedication 15
Responsibility and Initiative 15
Confidentiality 15
Personal Qualities 15
Educational Requirements 15
Types of Programs 15
Career Opportunities 15
Employment Settings 15
Other Career Opportunities 16
Salaries 16
Professional Organizations 16
American Dental Assistants Association 16
Benefits of Membership 16
Dental Assisting National Board 17
Certified Dental Assistant 18
Certified Dental Assistant (CDA) Examination. 18
Certified Orthodontic Assistant (COA) Examination. 18
Certified Preventive Functions Dental Assistant (CPFDA). 18
3 The Dental Healthcare Team 20
Electronic Resources 21
Learning Outcomes 20
Key Terms 20
Dentist 21
Dental Specialist 22
Registered Dental Hygienist 22
Dental Assistant 23
Clinical Dental Assistant 23
Chairside Assistant 23
Circulating Assistant 23
Community Work 24
Mobile Dental Facilities 24
Sterilization Assistant 24
Expanded-Functions Dental Assistant 24
Business Assistant 25
Dental Laboratory Technician 25
Supporting Services 26
4 Dental Ethics 28
Electronic Resources 28
Learning Outcomes 28
Key Terms 28
Sources for Ethics 29
Basic Principles of Ethics 29
Regard for Self-Determination (Autonomy) 29
To “Do No Harm” (Nonmaleficence) 29
Promotion of Well-Being (Beneficence) 29
Regard for Justice 29
Veracity 29
Confidentiality 29
Privacy 30
Continuing Education 30
Professional Code of Ethics 30
Applying Ethical Principles 30
Ethical Dilemmas 31
Case Example 31
Steps for Solving Ethical Dilemmas 32
5 Dentistry and the Law 33
Electronic Resources 34
Learning Outcomes 34
Key Terms 33
Statutory Law 34
Criminal Law 34
Civil Law 35
Contract Law 35
Tort Law 35
State Dental Practice Act 35
Board of Dentistry 36
Expanded Functions and Supervision 36
Unlicensed Practice of Dentistry 37
Dentist-Patient Relationship 37
Duty of Care/Standard of Care 37
Abandonment 38
Patient Responsibilities 38
Due Care 38
Malpractice 38
Acts of Omission and Commission 38
Doctrine of Res Ipsa Loquitur 38
Risk Management 39
Avoiding Malpractice Lawsuits 39
“Silence Is Golden” 39
Guidelines for Informed Consent 39
Informed Patient Consent 39
Informed Refusal 39
Exceptions to Disclosure 40
Informed Consent for Minors 40
Documenting Informed Consent 40
Content of Informed Consent Forms 40
Patient Referral 40
Failure to Refer 41
Guarantees 41
Contributory Negligence 41
Patient Records 41
Ownership of Dental Records and Radiographs 41
Reporting Abuse and Neglect 42
Child Abuse 42
Domestic Violence 42
Elder Abuse 42
Dental Neglect 43
Immunity 43
HIPAA 43
Two Sciences in Dentistry 47
Part 2 text 47
Online_IR_Part 2 text e3
6 General Anatomy 48
Electronic Resources 49
Learning Outcomes 48
Key Terms 48
Planes and Body Directions 49
Structural Units 51
Cells 51
Stem Cells 51
Cell Membrane 52
Cytoplasm 52
Nucleus 52
Tissues 53
Organs 56
Body Systems 56
Body Cavities 56
Body Regions 56
7 General Physiology 58
Electronic Resources 59
Learning Outcomes 58
Key Terms 58
Physiology and Dental Assisting 59
Body Systems 59
Skeletal System 59
Bone 59
Cartilage 61
Joints 62
Muscular System 62
Striated Muscle 62
Smooth Muscle 64
Cardiac Muscle 64
Muscle Function 65
Cardiovascular System 66
Circulatory System 66
Heart 66
Heart Chambers 66
Heart Valves 66
Blood Flow Through the Heart 67
Blood Vessels 68
Blood and Blood Cells 68
Blood Typing and Rh Factor 69
Lymphatic System 69
Lymph Vessels 69
Lymph Nodes 69
Lymph Fluid 69
Lymphoid Organs 69
Tonsils. 69
Spleen. 69
Nervous System 69
Neurons 70
Central Nervous System 71
Brain 71
Spinal Cord 72
Peripheral Nervous System 72
Respiratory System 72
Structures 72
Nose 72
Pharynx 72
Epiglottis 73
Larynx 73
Trachea 73
Lungs 73
Digestive System 74
Digestive Process 75
Structures 75
Mouth 75
Pharynx 75
Esophagus 75
Stomach 76
Small Intestine 76
Large Intestine 76
Liver, Gallbladder, and Pancreas 76
Endocrine System 76
Urinary System 77
Integumentary System 77
Skin Structures 78
Epidermis 78
Dermis 78
Subcutaneous Fat 78
Skin Appendages 79
Hair 79
Nails 79
Glands 79
Reproductive System 79
Female 79
Male 79
Interaction Among the Ten Body Systems 79
8 Oral Embryology and Histology 81
Electronic Resources 82
Learning Outcomes 82
Key Terms 81
Oral Embryology 82
Prenatal Development 83
Embryonic Development of the Face and Oral Cavity 84
Primary Embryonic Layers 84
Early Development of the Mouth 86
Branchial Arches 86
Hard and Soft Palates 87
Facial Development 87
Tooth Development 88
Developmental Disturbances 88
Genetic Factors 88
Environmental Factors 88
Facial Development After Birth 88
Tooth Movement 90
Life Cycle of a Tooth 90
Growth Periods 90
Bud Stage. 91
Cap Stage. 91
Bell Stage. 91
Calcification 92
Pits and Fissures. 92
Eruption of Primary Teeth 92
Shedding of Primary Teeth 92
Eruption of Permanent Teeth 92
Oral Histology 92
Crown 92
Root 94
Enamel 95
Dentin 98
Cementum 99
Pulp 99
Periodontium 99
Attachment Apparatus 100
Alveolar Process. 100
Periodontal Ligament. 100
Supportive and Protective Functions. 100
Sensory Function. 100
Nutritive Function. 100
Formative and Resorptive Functions. 100
Periodontal Ligament Fiber Groups. 102
Periodontal Fiber Groups. 102
Transseptal Fiber Groups. 102
Gingival Fiber Groups. 102
Gingival Unit 103
Lining Mucosa. 103
Masticatory Mucosa. 103
Specialized Mucosa. 103
9 Head and Neck Anatomy 105
Electronic Resources 106
Learning Outcomes 106
Key Terms 105
Regions of the Head 106
Bones of the Skull 106
Bones of the Cranium 106
Parietal Bones 106
Frontal Bone 107
Occipital Bone 107
Temporal Bones 107
Sphenoid Bone 108
Ethmoid Bone 110
Auditory Ossicles 110
Bones of the Face 112
Zygomatic Bones 112
Maxillary Bones 112
Palatine Bones 112
Nasal Bones 112
Lacrimal Bones 112
Vomer 112
Nasal Conchae 112
Mandible 113
Hyoid Bone 114
Postnatal Development 114
Fusion of Bones 114
Development of the Facial Bones 114
Mandible. 114
Maxilla. 114
Differences Between Male and Female Skulls 114
Temporomandibular Joints 114
Capsular Ligament 114
Articular Space 114
Jaw Movement 115
Hinge Action 115
Gliding Movement 117
Temporomandibular Disorders 117
Symptoms 118
Pain. 118
Joint Sounds. 118
Limitations in Movement. 118
Causes 118
Muscles of the Head and Neck 118
Major Muscles of the Neck 118
Major Muscles of Facial Expression 119
Major Muscles of Mastication 119
Muscles of the Floor of the Mouth 119
Muscles of the Tongue 119
Muscles of the Soft Palate 119
Salivary Glands 120
Minor Salivary Glands 121
Major Salivary Glands 121
Blood Supply to the Head and Neck 123
Major Arteries of the Face and Oral Cavity 123
External Carotid Artery 123
Facial Artery 123
Lingual Artery 123
Maxillary Artery 123
Major Veins of the Face and Oral Cavity 124
Nerves of the Head and Neck 124
Cranial Nerves 125
Innervation of the Oral Cavity 125
Maxillary Division of Trigeminal Nerve 125
Mandibular Division of Trigeminal Nerve 125
Lymph Nodes of the Head and Neck 125
Structure and Function 125
Superficial Lymph Nodes of the Head 125
Deep Cervical Lymph Nodes 125
Lymphadenopathy 125
Paranasal Sinuses 129
10 Landmarks of the Face and Oral Cavity 130
Electronic Resources 131
Learning Outcomes 131
Key Terms 130
Landmarks of the Face 131
Regions of the Face 131
Features of the Face 131
Skin 131
Lips 132
The Oral Cavity 133
The Vestibule 133
Labial and Other Frenula 133
Gingiva 135
Unattached Gingiva 135
Interdental Gingiva 135
Gingival Groove 135
Attached Gingiva 135
The Oral Cavity Proper 135
Hard Palate 136
Soft Palate 136
Tongue 136
Taste Buds 138
Teeth 138
11 Overview of the Dentitions 139
Electronic Resources 140
Learning Outcomes 140
Key Terms 139
Dentition Periods 140
Primary Dentition 140
Mixed Dentition 140
Permanent Dentition 141
Dental Arches 142
Quadrants 142
Sextants 142
Anterior and Posterior Teeth 142
Types and Functions of Teeth 144
Incisors 144
Canines 144
Premolars 145
Molars 145
Tooth Surfaces 145
Anatomic Features of Teeth 146
Contours 146
Facial and Lingual Contours 146
Mesial and Distal Contours 146
Contacts 146
Height of Contour 146
Embrasures 147
Angles and Divisions of Teeth 147
Line and Point Angles 147
Divisions Into Thirds 148
Occlusion and Malocclusion 148
Angle’s Classification 149
Class I 149
Class II 150
Division 1. 150
Division 2. 150
Class III 150
Stabilization of the Arches 150
Closure 150
Curve of Spee 150
Curve of Wilson 150
Tooth-Numbering Systems 151
Universal/National System 151
International Standards Organization System 151
Palmer Notation System 151
12 Tooth Morphology 154
Electronic Resources 155
Learning Outcomes 154
Key Terms 154
Anterior Permanent Dentition 155
Permanent Incisors 156
Maxillary Central Incisors 156
Maxillary Lateral Incisors 156
Mandibular Incisors 157
Mandibular Central Incisors. 157
Mandibular Lateral Incisors. 157
Permanent Canines 158
Maxillary Canines 158
Mandibular Canines 158
Posterior Permanent Dentition 160
Permanent Premolars 160
Maxillary First Premolars 160
Maxillary Second Premolars 161
Mandibular First Premolars 161
Mandibular Second Premolars 162
Permanent Molars 163
Maxillary Molars 163
Maxillary First Molars. 163
Maxillary Second Molars. 164
Maxillary Third Molars. 164
Mandibular Molars 164
Mandibular First Molars. 165
Mandibular Second Molars. 165
Mandibular Third Molars. 165
Primary Dentition 166
Primary Incisors 167
Maxillary Central Incisors 167
Maxillary Lateral Incisors 167
Mandibular Central Incisors 168
Mandibular Lateral Incisors 168
Primary Canines 168
Maxillary Canines 168
Mandibular Canines 168
Primary Molars 169
Maxillary First Molars 169
Maxillary Second Molars 170
Mandibular First Molars 170
Mandibular Second Molars 170
Three Oral Health and Prevention of Dental Disease 173
Part 3 text 173
Online_IR_Part 3 text e4
13 Dental Caries 174
Electronic Resources 175
Learning Outcomes 174
Key Terms 174
Bacterial Infection 175
Dental Plaque 175
Enamel Structure 176
The Caries Process 176
Stages of Caries Development 176
Secondary (Recurrent) Caries 177
Root Caries 178
Early Childhood Caries 179
Risk Factors 179
How Children Get Early Childhood Caries 179
The Importance of Saliva 179
Caries Diagnosis 180
Dental Explorer 181
Radiographs 181
Visual Appearance 181
Indicator Dyes 181
Caries Detection Devices 181
Laser Caries Detector 181
Calibration of the Tip 182
CAMBRA 182
Methods of Caries Intervention 183
Caries Risk Assessment Tests 183
14 Periodontal Diseases 189
Electronic Resources 189
Learning Outcomes 189
Key Terms 189
Definition and Prevalence of Periodontal Disease 190
Periodontal Disease and Systemic Health 191
Cardiovascular Disease 191
Preterm/Low Birth Weight 191
Respiratory Disease 191
Causes of Periodontal Disease 191
Dental Plaque 191
Calculus 191
Supragingival Calculus 192
Subgingival Calculus 192
Other Risk Factors 192
Types of Periodontal Disease 192
Signs and Symptoms 193
Gingivitis 193
Periodontitis 195
Description of Periodontal Disease 195
15 Preventive Dentistry 199
Electronic Resources 200
Learning Outcomes 199
Key Terms 199
Partners in Prevention 200
Early Dental Care 200
Pregnancy and Dental Care 200
Dental Care for 0 to 5 Years 201
Dental Sealants 201
Oral Health and Aging 201
Age-Related Dental Changes 202
Age-Related Pathology-Related Conditions 202
Fluoride 202
How Fluoride Works 203
Preeruptive Development 203
Posteruptive Development 203
Safe and Toxic Levels 203
Precautions 204
Fluoride Needs Assessment 204
Sources of Fluoride 204
Fluoridated Water 204
Bottled Water 205
Sources of Systemic Fluoride 205
Foods and Beverages 205
Prescribed Dietary Supplements 205
Sources of Topical Fluoride 205
Toothpastes 205
Mouth Rinses 205
Gels 206
Varnish 206
Professional Applications 208
Nutrition and Dental Caries 208
Sugar Substitutes 208
Xylitol 208
Dietary Analysis 208
Steps for Analyzing a Food Diary 208
Plaque Control Program 209
Toothbrushes and Toothbrushing 209
Baby Toothbrushes 209
Manual Toothbrushes 210
Automatic Toothbrushes 210
Toothbrushing 210
Toothbrushing Precautions 211
Toothbrushing for Unusual Conditions 211
Dental Floss or Tape 212
When to Floss 212
Interdental Aids 214
End-Tuft Brushes 214
Bridge Threaders 215
Automatic Flossers 215
Perio-Aid 215
Dentures 216
Toothpaste 216
Mouth Rinses 216
Oral Irrigation Devices 217
General Guidelines for Home Care Products 218
16 Nutrition 224
Electronic Resources 224
Learning Outcomes 224
Key Terms 224
Nutrition and the Dental Assistant 225
Healthy People 2020 Report 225
Nutrient Recommendations 225
Dietary Reference Intakes (DRIs) 226
Recommended Dietary Allowances (RDAs) 226
Dietary Guidelines for Americans 226
MyPlate 226
Canada’s Food Guide 227
Carbohydrates 227
Foods That Cause Tooth Decay 227
Proteins 230
Fats (Lipids) 231
Cholesterol 231
Antioxidants 231
Vitamins 232
Minerals 232
Water 234
Diet Modification 235
Dietary Analysis 235
Reading Food Labels 235
Product Label Information 236
Labeling Ingredients 236
Label Claims 237
Organic Foods 237
Eating Disorders 238
Bulimia 239
Anorexia Nervosa 239
Female Athlete Triad 239
Management of Eating Disorders 239
Healthy Habits 240
17 Oral Pathology 241
Electronic Resources 242
Learning Outcomes 241
Key Terms 241
Making a Diagnosis 242
Historical Diagnosis 242
Clinical Diagnosis 242
Radiographic Diagnosis 243
Microscopic Diagnosis 243
Laboratory Diagnosis 243
Therapeutic Diagnosis 243
Surgical Diagnosis 243
Differential Diagnosis 243
Acute/Chronic Inflammation 245
Oral Lesions 245
Lesions Extending Below Mucosal Surface 245
Lesions Extending Above Mucosal Surface 246
Lesions Even With Mucosal Surface 246
Raised or Flat Lesions 246
Diseases of the Oral Soft Tissues 246
Leukoplakia 246
Lichen Planus 246
Candidiasis 247
Pseudomembranous Candidiasis 247
Hyperplastic Candidiasis 247
Atrophic Candidiasis 248
Aphthous Ulcers 248
Cellulitis 248
Conditions of the Tongue 249
Oral Cancer 250
Leukemia 250
Smokeless Tobacco 251
Therapy for Oral Cancer 251
Dental Implications of Radiation Therapy 251
Xerostomia 252
Radiation Caries 252
Osteoradionecrosis 252
Dental Implications of Chemotherapy 252
Human Immunodeficiency Virus and Acquired Immunodeficiency Syndrome 252
Oral Manifestations 252
HIV Gingivitis 252
HIV Periodontitis 252
Cervical Lymphadenopathy 253
Candidiasis 253
Lymphoma 253
Hairy Leukoplakia 254
Kaposi’s Sarcoma 254
Herpes Simplex 255
Herpes Zoster 255
Human Papillomavirus 255
Developmental Disorders 255
Genetic Factors 255
Environmental Factors 256
Disturbances in Jaw Development 257
Disturbances in Lip, Palate, and Tongue Development 257
Disturbances in Tooth Development and Eruption 258
Disturbances in Enamel Formation 259
Disturbances in Dentin Formation 259
Abnormal Eruption of the Teeth 259
Premature Eruption 259
Ankylosis 259
Impaction 259
Miscellaneous Disorders 260
Abrasion 260
Attrition 260
Bruxism 260
Bulimia 261
Orofacial Piercings 261
Meth Mouth 261
Four Infection Prevention in Dentistry 265
Part 4 text 265
Online_IR_Part 4 text e5
18 Microbiology 266
Electronic Resources 267
Learning Outcomes 266
Key Terms 266
Pioneers in Microbiology 267
Koch’s Postulates 268
Major Groups of Microorganisms 268
Bacteria 269
Shape 269
Gram-Positive and Gram-Negative Bacteria 269
Need for Oxygen 269
Capsules 269
Spores 269
Rickettsiae 271
Algae 271
Protozoa 271
Fungi 271
Prions 271
Prion Diseases 272
Future Research 272
Viruses 272
Specificity 272
Latency 272
Treatment of Viral Diseases 273
Transmission of Viral Diseases 273
Viruses in the Environment 273
Viral Diseases 273
Viral Hepatitis 273
Hepatitis A 273
Hepatitis B 273
Hepatitis B Immunization. 273
Hepatitis C 274
Hepatitis D 274
Hepatitis E 274
Human Immunodeficiency Virus 274
Herpesviruses 275
Herpes Simplex Virus Type 1 275
Primary Herpes. 275
Recurrent Herpes Labialis. 275
Herpes Simplex Virus Type 2 275
Herpes Zoster Virus 276
Cytomegalovirus 276
Epstein-Barr Virus 276
Herpes Transmission 276
West Nile Virus 276
H1N1 Flu Virus (Swine Flu) 276
Bacterial Diseases 277
Tuberculosis 277
Legionnaires’ Disease 277
Tetanus 277
Syphilis 278
Methicillin-Resistant Staphylococcus Aureus (MRSA) 278
Pandemic Diseases 278
19 Disease Transmission and Infection Prevention 280
Electronic Resources 281
Learning Outcomes 281
Key Terms 280
The Chain of Infection 281
Infectious Agent 282
Reservoir 282
Portal of Entry 282
Susceptible Host 282
Types of Infections 282
Acute Infection 282
Chronic Infection 282
Latent Infection 283
Opportunistic Infection 283
Modes of Disease Transmission 283
Direct Transmission 283
Indirect Transmission 283
Airborne Transmission 283
Aerosol, Spray, or Spatter 284
Parenteral Transmission 284
Blood-Borne Transmission 284
Food and Water Transmission 284
Fecal-Oral Transmission 284
The Immune System 284
Naturally Acquired Immunity 285
Artificially Acquired Immunity 285
Disease Transmission in the Dental Office 285
Patient to Dental Team 285
Dental Team to Patient 286
Patient to Patient 286
Dental Office to Community 286
Community to Dental Office to Patient 287
Roles and Responsibilities of the CDC and OSHA in Infection Control 287
Guidelines for Infection Control in Dental Healthcare Settings (CDC) 287
OSHA Blood-Borne Pathogens Standard 287
Exposure Control Plan 288
Standard and Universal Precautions 288
Categories of Employees 289
Postexposure Management 289
Employee Training 290
Hepatitis B Immunization 290
Employee Medical Records 290
Managing Contaminated Sharps 290
Preventing Needle Sticks 291
Infection Control Practices 291
Hand Hygiene 291
Handwashing Guidelines 291
Alcohol-Based Hand Rubs 292
Hand Care Recommendations 292
Personal Protective Equipment 292
Protective Clothing 294
Protective Clothing Requirements 294
Handling Contaminated Laundry 295
Protective Masks 295
Protective Eyewear 295
Face Shields 296
Patient Eyewear 297
Gloves 297
Gloves Damaged During Treatment 298
Gloves Damaged by Dental Materials 298
Examination Gloves 298
Overgloves 298
Sterile Surgical Gloves 299
Utility Gloves 299
Non–Latex-Containing Gloves 299
Maintaining Infection Control While Gloved 299
Opening Drawers and Cabinets 300
Opening Containers 300
High-Tech Equipment 300
Latex Allergies 300
Irritant Dermatitis 301
Type IV Allergic Reaction 301
Type I Allergic Reaction 301
Treatment 302
Latex-Sensitive Patients 302
Waste Management in the Dental Office 302
Classification of Waste 302
General Waste 303
Contaminated Waste 303
Hazardous Waste 303
Infectious or Regulated Waste (Biohazard) 303
Handling Extracted Teeth 303
Handling Contaminated Waste 303
Handling Medical Waste 303
Infectious Waste 303
Disposal of Medical Waste 304
Additional Infection Control Practices 304
OSHA Blood-Borne Pathogens Standard 304
CDC Guidelines: Special Considerations 304
Saliva Ejectors 304
Dental Laboratory 304
Preprocedural Mouth Rinses 305
Mycobacterium tuberculosis 305
Creutzfeldt-Jakob Disease and Other Prion Diseases 306
Laser/Electrosurgery Plumes or Surgical Smoke 306
20 Principles and Techniques of Disinfection 314
Electronic Resources 315
Learning Outcomes 315
Key Terms 314
Environmental Infection Control 315
Clinical Contact Surfaces 316
Surface Contamination 317
Surface Barriers 317
Single-Use (Disposable) Items 319
Precleaning and Disinfection 319
Precleaning. 319
Disinfection. 320
Disinfectants 320
Ideal Surface Disinfectant. 320
Disinfectant Precautions 320
Iodophors. 323
Synthetic Phenol Compounds. 323
Sodium Hypochlorite. 324
Alcohol. 324
Immersion Disinfectants. 324
Glutaraldehyde 324
Chlorine Dioxide 324
Ortho-Phthalaldehyde 324
Evacuator System 325
Traps 325
Housekeeping Surfaces 325
Carpeting and Cloth Furnishings 326
Spills of Blood and Body Substances 326
Greener Infection Control 326
Paper 327
Radiology 327
Personal Protective Attire 327
Surface Barriers and Precleaning/Disinfection 327
21 Principles and Techniques of Instrument Processing and Sterilization 330
Electronic Resources 331
Learning Outcomes 330
Key Terms 330
Classification of Patient Care Items 331
Critical Instruments 332
Semicritical Instruments 332
Noncritical Instruments 332
Personal Protective Equipment 333
Transporting and Processing Contaminated Patient Care Items 333
Instrument-Processing Area 333
Workflow Pattern 334
Contaminated Area 334
Preparation and Packaging Area 334
Precleaning and Packaging Instruments 334
Holding Solution 334
Hand Scrubbing 335
Ultrasonic Cleaning 336
Ultrasonic Cleaning Solutions 337
Care of the Ultrasonic Cleaner 337
Testing the Ultrasonic Cleaner 337
Automated Washers/Disinfectors 338
Drying, Lubrication, and Corrosion Control 338
Packaging Instruments 338
Packaging Materials 338
Sterilization of Unwrapped Instruments 339
Methods of Sterilization 339
Steam Autoclave 339
Packaging Instruments 342
Flash Sterilization 342
Unsaturated Chemical Vapor Sterilization 342
Advantages 343
Disadvantages 343
Filtration and Monitoring of Chemical Vapors 343
Packaging 343
Pressure, Temperature, and Time 343
Dry Heat Sterilization 343
Static Air Sterilizers 343
Forced Air Sterilizers 343
Ethylene Oxide Sterilization 343
Liquid Chemical Sterilants 344
Sterilization Failures 344
Sterilization Monitoring 344
Physical Monitoring 345
Chemical Monitoring 345
Process Indicators 345
Process Integrators 345
Limitations 346
Biologic Monitoring 346
Handpiece Sterilization 347
Flushing Techniques 347
Sterilizing Techniques 347
Five Occupational Health and Safety 355
Part 5 text 355
Online_IR_Part 5 text e6
22 Regulatory and Advisory Agencies 356
Electronic Resources 357
Learning Outcomes 356
Key Terms 356
Associations and Organizations 357
American Dental Association 357
American Dental Assistants Association 357
American Dental Hygienists’ Association 359
Organization for Safety, Asepsis and Prevention 359
State and Local Dental Societies 359
Government Agencies 359
Centers for Disease Control and Prevention 359
Food and Drug Administration 359
Environmental Protection Agency 361
Occupational Safety and Health Administration 361
National Institutes of Health 362
National Institute of Dental and Craniofacial Research 362
National Institute for Occupational Safety and Health 362
Public Health Agency of Canada 362
23 Chemical and Waste Management 364
Electronic Resources 365
Learning Outcomes 364
Key Terms 364
Hazardous Chemicals 365
Exposure to Chemicals 365
Acute and Chronic Chemical Toxicity 366
Hand Protection 366
Eye Protection 366
Protective Clothing 366
Inhalation Protection 366
Control of Chemical Spills 367
Eyewash Units 367
Ventilation 368
General Precautions for Storing Chemicals 368
Follow Instructions 368
Avoid Exposure to Light 368
Check Expiration Date 368
Rotate Inventory 368
Disposal of Empty Containers 369
Hazardous Waste Disposal 369
Hazard Communication Program 369
Revision of the HCS Standard 369
Major Changes to the Hazard Communication Standard 370
Hazard Classification 370
Labels 370
Safety Data Sheets 370
Information and Training 370
Phase-In Period 370
Written Program 370
Chemical Inventory 370
Safety Data Sheets 372
Employee Training 372
Labeling of Chemical Containers 374
National Fire Protection Association Labels 374
Exemptions to Labeling Requirements 375
Dental Office Waste Management 375
Classification of Waste 375
Extracted Teeth 376
Sharps 376
Scrap Amalgam 376
Photochemical Waste 376
Radiographic Fixer 376
Radiographic Developer 377
Lead Contamination 377
Lead Foil 377
Disinfectants 377
Nonhazardous Waste Management 377
Waste Disposal 377
24 Dental Unit Waterlines 379
Electronic Resources 379
Learning Outcomes 379
Key Terms 379
Microorganisms in Dental Unit Waterlines 380
Background 380
Sources of Microorganisms 380
Biofilm 381
Biofilm in Dental Waterlines 381
Growth-Promoting Factors 381
Bacterial Characteristics 382
Methods for Reducing Bacterial Contamination 382
Self-Contained Water Reservoirs 382
Microfiltration Cartridges 382
Chemical Agents 383
Infection Control and Dental Unit Water 383
Using the Proper Water 383
Flushing Waterlines 384
Minimizing Aerosol 384
Using Protective Barriers 384
Monitoring Water Quality 384
Use of Saliva Ejectors 385
25 Ergonomics 387
Electronic Resources 387
Learning Outcomes 387
Key Terms 387
Ergonomics in the Dental Office 388
Posture 389
Neutral Position 389
Deviations and Problems 389
Reaching Movements 390
Repetition and Force 390
Carpal Tunnel Syndrome 390
Gloves 390
Properly Fitting Gloves 390
Muscle-Strengthening Exercises 392
Six Patient Information and Assessment 395
Part 6 text 395
Online_IR_Part 6 text e7
26 The Patient Record 396
Electronic Resources 396
Learning Outcomes 396
Key Terms 396
Patient Compliance 397
Permanent Record 397
Privacy 397
Quality Assurance 397
Risk Management 400
Research 400
Patient Record Forms 400
Patient Registration 401
Medical-Dental Health History 401
Medical History 401
Dental History 401
Medical Alert 401
Medical-Dental Health History Update 401
Clinical Examination 405
Treatment Plan 408
Informed Consent 408
Progress Notes 408
Entering Data in a Patient Record 408
27 Vital Signs 415
Electronic Resources 416
Learning Outcomes 415
Key Terms 415
Factors That Affect Vital Signs 416
Temperature 416
Temperature Readings 417
Types of Thermometers 417
Digital 417
Tympanic 417
Glass 417
Pulse 418
Radial Artery 418
Brachial Artery 418
Carotid Artery 418
Pulse Characteristics 418
Pulse Readings 419
Respiration 419
Respiration Characteristics 419
Respiration Readings 419
Blood Pressure 419
Blood Pressure Equipment 420
Blood Pressure Readings 421
Medical Considerations 421
Advanced Monitoring Procedures 421
Pulse Oximetry 421
Electrocardiogram 422
28 Oral Diagnosis and Treatment Planning 428
Electronic Resources 429
Learning Outcomes 428
Key Terms 428
Examination and Diagnostic Techniques 429
Visual Evaluation 429
Palpation 429
Instrumentation 429
Detection 430
Probing 430
Radiography 430
Intraoral Imaging 430
Photography 430
Recording the Dental Examination 431
Tooth Diagrams 432
Tooth-Numbering Systems 433
Universal Numbering System 433
International Standards Organization System/Fédération Dentaire Internationale System 433
Palmer Notation System 433
Color Coding 433
Black’s Classification of Cavities 433
Abbreviations 434
Charting 436
Symbols 436
Clinical Examination of the Patient 436
Soft Tissue Examination 442
Examination and Charting of the Teeth 442
Examination and Charting of the Periodontium 442
The Treatment Plan 442
Types of Treatment Plans 443
Level I: Emergency Care 443
Level II: Standard Care 443
Level III: Optimum Care 443
Treatment Plan Presentation 443
29 The Special Needs and Medically Compromised Patient 454
Electronic Resources 455
Learning Outcomes 455
Key Terms 454
Role of the Dental Assistant 455
The Aging Population 455
Stages of Aging 455
Oral Health of the Aging 456
Oral Health Conditions 456
Xerostomia 456
Periodontal Disease 456
Tooth Decay 456
Dark and Brittle Teeth 456
Bone Resorption 456
The Special Needs Patient 456
Assistance From Organizations 458
Specific Disorders of the Medically Compromised Patient 458
Developmental Disorders 458
Intellectual Disability 458
Down Syndrome 458
Autism 458
Cerebral Palsy 458
Physical Disorders 458
Vision Impairment 459
Hearing Impairment 459
The Patient in a Wheelchair 459
Neurologic Disorders 460
Alzheimer’s Disease 460
Seizures 460
Petit Mal Seizures. 460
Grand Mal Seizures. 460
Multiple Sclerosis 460
Stroke 460
Neuromuscular Disorders 462
Muscular Dystrophy 462
Parkinson’s Disease 462
Amyotrophic Lateral Sclerosis (ALS) 462
Arthritis 462
Rheumatoid Arthritis (RA). 462
Osteoarthritis. 462
Cardiovascular Disorders 463
Congestive Heart Failure 463
Hypertension 463
Angina 463
Endocarditis 463
Pulmonary Disorders 463
Allergies 463
Bronchial Asthma 465
Chronic Obstructive Pulmonary Disease 465
Blood Disorders 465
Endocrine Disorders 465
Hyperthyroidism 465
Hypothyroidism 466
Diabetes Mellitus 466
Behavioral and Psychiatric Disorders 466
30 Principles of Pharmacology 469
Electronic Resources 469
Learning Outcomes 469
Key Terms 469
Overview of Drugs 470
Dispensing of Drugs 470
Controlled Substance Act 470
Schedule I Drugs 470
Schedule II Drugs 470
Schedule III Drugs 470
Schedule IV Drugs 471
Schedule V Drugs 471
Prescriptions 471
Prescription Terminology 471
Recording Prescriptions 471
Telephone Guidelines 471
Drug Reference Materials 472
Package Inserts 472
Drug Dosage 472
Administration of Medications 473
Stages of Drug Action in the Body 473
Drugs Commonly Prescribed in Dentistry 473
Analgesics 473
Antibiotics 473
Antibiotic Prophylaxis 475
Antifungal Agents 475
Antiviral Agents 475
Antianxiety Agents 475
Drugs Commonly Prescribed in Medicine 475
Cardiovascular Drugs 476
Respiratory Drugs 477
Gastrointestinal Drugs 477
Neurologic Drugs 477
Psychoactive Drugs 477
Endocrine/Hormonal Drugs 477
Adverse Drug Effects 477
Common Adverse Effects of Medications 478
Drug Complications 478
31 Assisting in a Medical Emergency 479
Electronic Resources 480
Learning Outcomes 479
Key Terms 479
Preventing a Medical Emergency 480
Emergency Preparedness 480
Assigned Roles 481
Routine Drills 481
Emergency Telephone Numbers 481
Recognizing a Medical Emergency 482
Signs and Symptoms 482
Emergency Care Standards 482
Basic Life Support 482
Cardiopulmonary Resuscitation 482
Choking 483
Automated External Defibrillator 483
Emergency Equipment and Supplies 483
Oxygen 483
Emergency Responses 484
Common Medical Emergencies Experienced in the Dental Office 485
Syncope 485
Postural Hypotension 485
The Pregnant Patient 485
Cardiac Emergencies 485
Angina 485
Acute Myocardial Infarction 486
Cerebrovascular Accident 486
Hyperventilation 486
Asthma Attack 486
Allergic Reaction 486
Epileptic Seizure 486
Diabetes Mellitus 487
Hyperglycemia 487
Hypoglycemia 487
Documentation of an Emergency 487
Seven Foundation of Clinical Dentistry 499
Part 7 text 499
Online_IR_Part 7 text e8
32 The Dental Office 500
Electronic Resources 500
Learning Outcomes 500
Key Terms 500
Design of the Dental Office 501
Reception Area 502
Administrative Area 502
Treatment Area 502
Central Sterilization 502
Dental Laboratory 503
Dentist’s Private Office 503
Dental Staff Lounge 503
Office Environment 504
Temperature and Air Exchange 504
Lighting 504
Wall and Floor Coverings 504
Traffic Control 504
Sound Control 504
Privacy 504
Clinical Equipment 505
Patient Dental Chair 505
Operator’s Stool 506
Dental Assistant’s Stool 506
Dental Unit 507
Delivery Systems 507
Rheostat 507
Waterlines 507
Air-Water Syringe 508
Operating Light 508
Oral Evacuation System 509
Curing Light 509
Amalgamator 509
Dental Radiography Unit 509
View Box for Radiographs 510
Care of Dental Equipment 510
Central Vacuum Compressor 510
Central Air Compressor 510
Morning and Evening Routines for Dental Assistants 511
33 Delivering Dental Care 513
Electronic Resources 514
Learning Outcomes 513
Key Terms 513
Knowing Your Patients 514
Reviewing the Patient Record 514
Preparing the Treatment Area 514
Greeting and Seating the Patient 514
Team Dentistry 514
Principles of Team Positioning 515
Positioning the Patient 515
Positioning the Operator 515
Positioning the Dental Assistant 516
Motion Economy 516
Classification of Motions 516
Operating Zones 516
Operator’s Zone 516
Transfer Zone 516
Assistant’s Zone 517
Static Zone 517
Instrument Transfer 517
Objectives of Efficient Instrument Transfer 518
Grasping an Instrument 518
Transfer Technique 518
Variations in Instrument Exchange 518
Mirror and Explorer 518
Cotton Pliers 518
Handpiece 519
Instruments with Hinges 519
Expanded Functions 519
Dental Supervision 520
Working as the Operator 520
Operator Positioning 520
Developing Mirror Skills 520
Establish a Working Position. 521
Establish Preferred Mirror-to-Tooth Position. 521
Using a Fulcrum 521
Understanding Dental Anatomy 521
Understanding Cavity Preparations 521
Adapting Instrumentation 522
Applying Dental Materials 522
Evaluation of Expanded Functions 522
34 Dental Hand Instruments 528
Electronic Resources 528
Learning Outcomes 528
Key Terms 528
Identifying Hand Instruments 529
Instrument Number 529
Instrument Design 529
Handle 529
Shank 529
Working End 529
Black’s Instrument Formula 529
Instrument Classification 530
Instrument Sequence 530
Examination Instruments 530
Basic Setup 530
Hand Cutting Instruments 532
Restorative Instruments 533
Accessory Instruments and Items 533
Preset Cassettes (Trays) 538
Storage Tubs 538
Color-Coding Systems 539
35 Dental Handpieces and Accessories 542
Electronic Resources 543
Learning Outcomes 542
Key Terms 542
Evolution of Rotary Equipment 543
Dental Handpieces 543
Low-Speed Handpiece 543
Uses of the Low-Speed Handpiece 544
Clinical 544
Laboratory 544
Straight Attachment 544
Contra-Angle Attachment 544
Prophylaxis Angle 544
High-Speed Handpiece 545
Uses of the High-Speed Handpiece 545
Water Coolant System 545
Bur Adaptation 545
Fiber Optic Lighting 545
Ultrasonic Handpiece 545
Laser Handpiece 546
Precautions in the Care and Handling of Laser Handpieces 546
Air Abrasion Handpiece 546
Laboratory Handpiece 547
Handpiece Maintenance 547
Handpiece Sterilization 547
General Considerations for Handpiece Sterilization 547
Sterilization Procedure Sheets. 548
Rotary Cutting Instruments 548
Shank Types 548
Neck 548
Head 548
Dental Burs 548
Bur Shapes 548
Diamond Rotary Instruments 549
Finishing Rotary Instruments 551
Abrasive Rotary Instruments 551
Accessories 553
Laboratory Rotary Instruments 553
36 Moisture Control 556
Electronic Resources 556
Learning Outcomes 556
Key Terms 556
Oral Evacuation Systems 557
Saliva Ejector 557
High-Volume Evacuator 557
Suction Tips 557
Grasping the Evacuator 558
Positioning the Evacuator 558
Daily Maintenance of the Evacuation System 558
Rinsing the Oral Cavity 559
Limited-Area Rinsing 559
Full-Mouth Rinsing 559
Air-Water Syringe 559
Isolation of Teeth 559
Cotton Roll Isolation 560
Advantages 560
Disadvantages 560
Cotton Roll Holders 560
Dry-Angle Isolation 560
The Dental Dam 561
Dental Dam Equipment 561
Dental Dam Material 561
Size 561
Color 561
Thickness 561
Dental Dam Frame 561
Dental Dam Napkin 562
Lubricants 562
Dental Dam Punch 562
Size of Holes on the Punch Plate. 562
Dental Dam Stamp and Template 562
Dental Dam Forceps 562
Dental Dam Clamps 563
Parts of the Dental Dam Clamp. 563
Fitting the Dental Dam Clamp. 564
Ligatures on Clamps. 564
Dental Dam Stabilizing Cord 564
Dental Dam Preparation 565
Maxillary Arch Application 565
Mandibular Arch Application 565
Curve of the Arch 566
Malaligned Teeth 566
Teeth to Be Isolated 566
Keypunch Hole 566
Hole Sizing and Spacing 566
Troubleshooting Hole Sizing and Spacing. 566
Dental Dam Placement and Removal 566
Special Applications for the Dental Dam 567
Anterior Teeth 567
Stabilizing the Cervical Clamp. 567
Fixed Bridge 567
37 Anesthesia and Pain Control 575
Electronic Resources 576
Learning Outcomes 575
Key Terms 575
Topical Anesthesia 576
Local Anesthesia 576
Characteristics of Local Anesthetics 576
Method of Action 577
Chemical Composition of Anesthetics 577
Time Span of Anesthetics 577
Vasoconstrictors in Anesthetics 577
Contraindications to Vasoconstrictors 578
Injection Techniques 578
Maxillary Anesthesia 578
Palatal Anesthesia 578
Mandibular Anesthesia 578
Periodontal Ligament Injection 579
Local Anesthesia Setup 579
Anesthetic Syringe 579
Anesthetic Cartridges 581
Color-Coding of Local Anesthetic Cartridges. 581
Guidelines for Handling Anesthetic Cartridges 581
Disposable Needle 581
Complications and Precautions 582
Injection Into a Blood Vessel 582
Infected Areas 582
Toxic Reactions 582
Localized Reactions. 582
Systemic Reactions. 582
Temporary Numbness 583
Paresthesia 583
Electronic Anesthesia 583
Inhalation Sedation 583
Advantages of N2O Use 583
Disadvantages of N2O Use 583
Contraindications to N2O Use 584
Pregnancy 584
Nasal Obstruction 584
Emphysema and Multiple Sclerosis 584
Emotional Instability 584
Chemical Makeup 584
Equipment 584
Scavenger System 585
Reducing Exposure to N2O 585
Patient Assessment and Monitoring 585
Patient Education 586
Administration 586
Antianxiety Agents 586
Intravenous Sedation 586
General Anesthesia 587
Four Stages of Anesthesia 587
Patient Preparation 587
Patient Education 587
Patient Recovery 587
Documentation of Anesthesia and Pain Control 587
Eight Radiographic Imaging 595
Part 8 text 595
Online_IR_Part 8 text e9
38 Foundations of Radiography, Radiographic Equipment, and Radiation Safety 596
Electronic Resources 597
Learning Outcomes 597
Key Terms 596
Discovery of X-Radiation 598
Pioneers in Dental Radiography 598
Radiation Physics 599
Atomic Structure 599
Nucleus 600
Electrons 600
Bremsstrahlung Radiation 600
Ionization 600
Properties of X-Rays 600
The Dental X-Ray Machine 602
Tubehead 602
X-Ray Tube 602
Cathode 602
Anode 603
Position Indicator Device 604
Extension Arm 604
Control Panel 604
Master Switch and Indicator Lights 604
Exposure Button 605
Milliamperage Selector 605
Kilovoltage Selector 605
X-Ray Production 605
Types of Radiation 606
Radiolucent and Radiopaque Characteristics 606
Characteristics of X-Ray Beam 607
Quality 607
Quantity 607
Intensity 607
Contrast 607
Density 608
Geometric Characteristics 609
Radiation Effects 609
Tissue Damage 609
Ionization 610
Biologic Effects 610
Cumulative Effects 610
Acute and Chronic Radiation Exposure 610
Genetic and Somatic Effects 610
Critical Organs 610
Radiation Measurement 611
Maximum Permissible Dose 611
Radiation Safety 611
Protective Devices 612
Aluminum Filtration 612
Collimator 612
Position Indicator Device 613
Patient Protection 613
Lead Apron and Thyroid Collar 613
Fast-Speed Film 613
Image Receptor-Holding Devices 614
Exposure Factor 614
Proper Technique 614
Pregnancy 614
Operator Protection and Monitoring 614
Radiation Monitoring 614
Equipment Monitoring 615
Pediatric Patients 615
ALARA Concept 615
39 Digital Imaging, Dental Film, and Processing Radiographs 617
Electronic Resources 618
Learning Outcomes 617
Key Terms 617
Digital Radiography 618
Types of Digital Imaging Systems 619
Direct Digital Imaging 619
Indirect Digital Imaging 619
Phosphor Storage Imaging 619
Digitizing Images 619
Digital Imaging Software Programs 621
X-Ray Film and Film Processing 621
Positioning Instruments 621
Beam Alignment Devices 623
Dental Film 624
Film Composition 624
Latent Image 624
Film Speed 624
Types of Film 626
Intraoral Film 626
Film Packet 626
Packet Information. 626
Wrapper and Lead Sheet. 626
Package Positioning. 627
Package Disposal. 627
Outer Packet 627
Tube Side. 627
Label Side. 627
Film Sizes 627
Extraoral Film 628
Film Packaging 628
Film Cassette 628
Intensifying Screen 629
Film Types 629
Duplicating Film 629
Film Storage 630
Film Processing 630
Five Steps in Processing 630
Processing Solutions 631
The Darkroom 631
Lighting 631
Room Lighting. 631
Safelighting. 631
Processing Tanks 632
Automatic Processor 632
Components 633
Processing Solutions 634
Processing Errors 634
40 Legal Issues, Quality Assurance, and Infection Prevention 640
Electronic Resources 641
Learning Outcomes 640
Key Terms 640
Legal Considerations 641
Federal and State Regulations 641
Licensure Requirements 641
Risk Management 642
Informed Consent 642
Liability 642
Patient Records 642
Ownership of Dental Radiographs 642
Digital Files Security 643
Patient Refusal 643
Patient Education 643
Quality Assurance in the Dental Office 643
Quality Control Tests 643
Dental X-Ray Machines 644
Dental X-Ray Film 644
Phosphor Storage Plates 644
Screens and Cassettes 644
View Boxes 644
Darkroom Lighting 645
Safelight Test. 645
Film Processing 645
Manual Processing. 645
Automatic Processing. 645
Processing Solutions. 645
Developer Strength. 646
Reference Radiograph. 646
Stepwedge Radiograph. 646
Fixer Strength. 646
Quality Administration Procedures 646
Description 647
Monitoring 647
Maintenance 647
Evaluation 647
Training 647
Infection Control 647
Centers for Disease Control and Prevention Guidelines 647
The Radiography Operatory 648
X-Ray Machine 648
Lead Apron 648
Dental Chair 648
Work Area 648
Equipment and Supplies 649
Film and Phosphor Storage Plates 649
Film. 649
PSPs. 650
Digital Sensors 650
Image Receptor Positioning Instruments 650
Procedures During and After X-Ray Exposure 650
Operator Preparation 650
Drying of Exposed Film or PSP 651
Collection of Contaminated Films and PSPs 651
Positioning Instruments 652
Disposal of Contaminated Items 652
Handwashing 652
Surface Disinfection 652
Procedures During X-Ray Film Processing 652
Transporting Film 652
41 Intraoral Imaging 661
Electronic Resources 662
Learning Outcomes 661
Key Terms 661
Full-Mouth Survey 662
Intraoral Imaging Techniques 663
Paralleling Technique 663
Five Basic Rules 663
Patient Preparation 665
Exposure Sequence for Image Receptor Placement 665
Anterior Exposure Sequence 665
Posterior Exposure Sequence 666
Film Placement 667
Bisecting Technique 668
Image Receptor Holders 668
Angulation of Position Indicator Device 668
Horizontal Angulation 669
Correct Horizontal Angulation. 669
Incorrect Horizontal Angulation. 669
Vertical Angulation 669
Correct Vertical Angulation. 669
Incorrect Vertical Angulation. 670
Foreshortened Images. 670
Elongated Images. 670
Image Receptor Size and Placement 670
Patient Positioning 671
Beam Alignment 671
Bitewing Technique 671
Image Receptor Holder and Bitewing Tab 671
Angulation of Position Indicator Device 672
Exposure for Image Receptor Placement 672
Occlusal Technique 672
Patients with Special Medical Needs 672
Vision Impairment 673
Hearing Impairment 673
Mobility Impairment 673
Developmental Disabilities 673
Patients with Special Dental Needs 673
Edentulous Patient 673
Pediatric Patient 674
Endodontic Patient 674
Gagging Patient 675
Exposure Sequencing 675
Image Receptor Placement 676
Avoid the Palate. 676
Demonstrate Image Receptor Placement. 676
Extreme Cases 676
Dental Imaging Technique Errors 676
Mounting Dental Radiographs 676
Recognizing Anatomic Landmarks 676
Selecting the Mount 676
Methods of Mounting 676
42 Extraoral Imaging 706
Electronic Resources 707
Learning Outcomes 706
Key Terms 706
Panoramic Imaging 707
Types of Panoramic Units 708
Basic Concepts 708
Focal Trough 709
Equipment 709
Tubehead 710
Head Positioner 710
Exposure Controls 710
Film and Intensifying Screens 710
Common Errors 710
Patient Preparation Errors 710
Ghost Images. 710
Nine Dental Materials 727
Part 9 text 727
Online_IR_Part 9 text e10
43 Restorative and Esthetic Dental Materials 728
Electronic Resources 729
Learning Outcomes 728
Key Terms 728
Standardization of Dental Materials 729
Criteria for a New Dental Material 730
Properties of Dental Materials 730
Mechanical Properties 730
Types of Stress and Strain 730
Ductility and Malleability 730
Thermal Change 730
Contraction and Expansion 730
Electrical Properties 730
Corrosive Properties 731
Hardness 731
Solubility 731
Application Properties 731
Flow 731
Adhesion 731
Retention 732
Curing 732
Direct Restorative and Esthetic Materials 732
Amalgam 732
Indications for Using Dental Amalgam 733
Contraindications to the Use of Dental Amalgam 733
Composition of Dental Amalgam 733
High-Copper Alloys 733
Mercury-to-Alloy Ratios 734
Nonmercury Alloys 734
Controversial Issues in Mercury 734
The Application of Dental Amalgam 734
Preparation. 734
Trituration. 734
Condensation. 736
Carving and Finishing. 736
Composite Resins 736
Indications for Using Composite Resins 737
Contraindications for Using Composite Resins 737
Composition of Composite Resins 737
Resin Matrix. 737
Filler. 737
Coupling Agent. 738
Pigments. 739
Application of Composites 739
Shade Selection. 739
Tips When Choosing a Shade 739
Application. 739
Polymerization 739
Finishing and Polishing 740
Steps in Finishing a Composite Resin 740
Glass Ionomers 740
Resin Modified 741
Metal Reinforcement 741
Fabrication and Application 741
Cautions for Placing Glass Ionomers 741
Temporary Restorative Materials 742
Intermediate Restorative Materials 742
Provisional Restorative Materials 742
Tooth-Whitening Materials 743
Composition of Whitening Materials 743
Methods of Tooth Whitening 743
Indirect Restorative Materials 743
Gold–Noble Metal Alloys 744
Ceramic Castings 744
Porcelain 744
44 Dental Liners, Bases, and Bonding Systems 750
Electronic Resources 751
Learning Outcomes 750
Key Terms 750
Prepared Tooth Structures 751
Pulpal Responses 751
Types of Pulpal Stimuli 751
Dental Liners 752
Calcium Hydroxide 752
Ten Assisting in Comprehensive Dental Care 821
Part 10 text 821
Online_IR_Part 10 text e11
48 General Dentistry 822
Electronic Resources 822
Learning Outcomes 822
Key Terms 822
Cavity Preparation 823
Terminology 823
Initial Preparation 823
Final Preparation 824
Standardized Plan for a Restorative Procedure 824
Dental Assistant’s Role in a Restorative Procedure 825
Permanent Restorations 825
Class I Restorations 825
Eleven Dental Administration and Communication Skills 1047
Part 11 text 1047
Online_IR_Part 11 text e12
61 Communication in the Dental Office 1048
Electronic Resources 1049
Learning Outcomes 1048
Key Terms 1048
Understanding Human Behavior 1049
Significant People in Psychology 1049
Social Attitudes 1049
Peer Pressure 1049
Cultural Diversity 1049
Communication Pathways 1050
Verbal Communication 1050
Words Are Important 1050
Voice Quality 1051
Asking Questions 1051
Nonverbal Communication 1051
Listening Skills 1051
Communicating with Colleagues 1052
Being a Team Member 1052
Stress in the Dental Office 1052
Causes 1052
Methods of Stress Reduction 1052
Conflict Among Coworkers 1052
Communicating with Patients 1053
Patient Needs 1053
Psychological Needs 1053
Anxiety and Fear of Pain 1054
Dental-Phobic Patients 1054
Patient’s Responses 1054
Physical and Mental Needs 1054
Financial Needs 1054
Meeting Patient Needs 1054
Positive Atmosphere 1054
Sincerity 1054
Showing Respect 1055
Respecting the Patient’s Time 1055
Resolving Complaints and Misunderstandings 1055
Remaining Approachable 1055
Respecting Patient Confidentiality 1055
Phone Skills 1055
Etiquette 1055
Incoming Calls 1056
Working with Difficult Callers 1056
Placing a Caller on Hold 1056
On-Hold Message Systems 1056
Callers Wanting to Speak to the Dentist 1056
Taking Messages 1056
Phone Message Systems 1057
Answering Service 1057
Answering Machine 1057
Voice Mail 1057
Emailing 1057
Automatic Dialing Services 1058
Text Messaging 1058
Patient’s Preferred Method of Communication 1058
Phone Equipment 1058
Headsets 1058
Pager 1058
Facsimile (“Fax”) Machine 1058
Written Communications 1059
Equipment 1059
Business Letters 1059
Types of Business Letters 1060
Letters to Colleagues 1060
Letters to Insurance Carriers 1060
Format of a Business Letter 1060
Anatomy of a Business Letter 1060
Preparing Envelopes for Mailing 1060
Marketing Your Dental Practice 1064
Goals of Practice Marketing 1064
Logistics of Marketing 1064
The Plan 1064
Marketing Budget 1064
Tracking Responses 1064
Types of Practice Marketing 1064
Practice Newsletter 1064
Patient Education Materials 1065
62 Business Operating Systems 1068
Electronic Resources 1069
Learning Outcomes 1068
Key Terms 1068
Operating Procedure Manual 1069
HIPAA Compliance 1069
HIPAA Privacy Compliance List 1069
Personnel Manual 1070
Computer Applications in the Dental Office 1070
Characteristics of the Computer 1070
Record Keeping 1071
Types of Records and Files 1071
Patient Dental Records 1071
Patient Financial Records 1071
Practice Business Records 1071
Filing Systems 1071
Basic Filing Methods 1072
Alphabetic 1072
Color Coding 1072
Numeric 1072
Chronologic 1073
Electronic 1073
Guidelines for Efficient Filing 1073
Active and Inactive Files 1075
Purge Tabs 1075
Record Protection and Confidentiality 1076
HIPAA Electronic Safeguards 1076
Protecting Electronic Files 1076
Protecting Paper Files 1076
Appointment Scheduling 1076
Goals of Efficient Appointment Scheduling 1076
Computerized or Manual Scheduling 1076
The Appointment Book 1076
Guidelines for Scheduling 1077
Units of Time 1077
Columns per Day 1077
Outlining the Appointment Schedule 1077
Office Hours 1077
Buffer Time 1077
Meetings 1077
Holidays 1079
Making Appointment Book and Appointment Card Entries 1079
Special Considerations for Scheduling 1079
Daily Scheduling Rules 1079
New Patients 1081
Scheduling for the Dental Hygienist 1081
Recall Patients 1081
Children 1081
Emergency Patients 1081
Scheduling an Appointment Series 1082
Scheduling for the Expanded-Functions Dental Assistant 1082
Confirmation of Appointments 1082
Patient Circumstances 1082
Late Patients 1082
Canceled Appointments 1082
Short-Notice Appointments 1083
Daily Treatment Area Schedule 1083
Appointment Preparations 1083
Daily Meeting 1083
Preventive Recall Programs 1083
Types of Recall Systems 1084
Continuing Appointment System 1084
Written Recall Notification 1084
Recall by Telephone 1084
Inventory Management 1084
Computerized Inventory System 1084
Guidelines for Ordering Dental Supplies 1086
When Ordering Supplies 1086
Reorder Point 1086
Marking the Reorder Point 1086
Automatic Shipments 1086
Quantity Purchase Rate 1087
Reorder Quantity 1087
Backorders 1088
Order Exchange, Return, or Replacement 1088
Requisitions and Purchase Orders 1090
Dental Supply Budget 1090
Consumables and Disposables 1090
Expendables 1090
Nonexpendables 1090
Major Equipment 1090
Equipment Repairs 1090
Equipment Records 1091
Service Contracts 1091
Service Call 1091
63 Financial Management in the Dental Office 1092
Electronic Resources 1093
Learning Outcomes 1092
Key Terms 1092
Account Management 1093
Gathering Financial Information 1093
Credit Reports 1093
Fee Presentation 1093
Making Financial Arrangements 1093
Accounting 1094
Accounts Receivable 1094
Types of Accounts Receivable Systems 1095
Pegboard Accounts Receivable Management 1095
Computerized Accounts Receivable Management 1095
Accounts Receivable Management Basics 1095
Charge Slips 1095
Daily Journal Page 1095
Receipts and Walkout Statements 1095
Recording Payments 1095
Patient Account Records 1097
Payment 1098
Payment at the Time of Treatment 1098
Cash 1098
Check 1098
Credit Cards 1098
Professional Courtesy and Discounts 1098
Daily Proof of Posting 1098
Bank Deposits 1098
Monthly Statement 1099
Cycle Billing 1099
Divided Payment Plans 1100
Collections 1100
Accounts Receivable Report 1100
Management of Collection Efforts 1100
Collection Telephone Calls 1100
Collection Letters 1101
Final Collection Options 1101
Collection Agency 1101
Small Claims Court 1101
Accounts Payable Management 1101
Dental Office Overhead 1101
Fixed Overhead 1101
Variable Overhead 1103
Gross versus Net Income 1103
Disbursements 1103
Packing Slips, Invoices, and Statements 1103
Organizing Expenditure Records 1104
Payment of Accounts 1104
Cash on Delivery 1105
Petty Cash 1105
Replenishing Petty Cash Funds. 1105
Writing Checks 1105
Check Terminology 1105
Check Endorsement 1106
Stop Payment Order 1106
Nonsufficient Funds 1107
Business Summaries 1107
Payroll 1107
Payroll Deductions 1107
Income Tax Withholding 1107
Federal Insurance Contributions Act 1107
Other Deductions 1108
Government Remittance 1108
Dental Insurance 1108
Traditional Insurance Plan 1108
Managed Care Dental Insurance Plan 1109
Capitation Plans (Dental HMO’s) 1109
Preferred Provider Organizations (Dental PPO’s) 1109
Exclusive Provider Organizations (EPO’s) 1109
Direct Reimbursement Plan 1109
Individual Practice Associations 1109
Affordable Care Act 1109
Government Programs 1109
Parties Involved in Dental Insurance 1109
How Benefits Are Calculated 1110
Usual, Customary, and Reasonable Fees 1110
Schedule of Benefits 1112
Fixed Fee Schedule 1112
Determining Eligibility 1112
Determining Benefits 1112
Limitations 1112
Least Expensive Alternative Treatment. 1112
Dual Coverage. 1112
Determining Primary and Secondary Carriers. 1112
Birthday Rule. 1112
Coordination of Benefits. 1113
Nonduplication of Benefits 1113
Dental Procedure Codes 1113
Claim Forms 1115
Claim Form Preparation 1115
Paper Claim 1115
Signature on File. 1115
Electronic Claim 1115
HIPAA and Electronic Transactions 1115
Claim Form Processing 1115
Tracking Claims in Process 1119
Payments From Insurance Carriers 1119
Handling Overpayments 1119
Insurance Fraud 1119
64 Marketing Your Skills 1121
Electronic Resources 1121
Learning Outcomes 1121
Key Terms 1121
Your Professional Career 1122
Goals and Philosophy 1122
Marketing Yourself 1122
Career Opportunities 1122
Private Practice 1122
Insurance 1123
Sales 1123
Research 1123
Management Consulting 1123
Teaching 1123
Dental Schools 1123
Hospitals 1123
Public Health and Government Programs 1123
Locating Employment Opportunities 1123
Newspaper Advertisements 1123
Campus Placement 1124
Employment Agencies 1124
Temporary Agencies 1124
Dental Supply Companies 1124
Professional Organizations 1124
Internet 1124
Seeking Employment 1124
Telephone Contact 1124
Résumé 1124
Electronic Résumé 1126
Cover Letter 1126
Completing a Job Application Form 1127
The Interview 1127
Promptness 1127
Appearance 1127
Interviewing Professionally 1127
Listen 1127
Don’t Talk Too Much 1127
Don’t Be Too Familiar 1127
Use Appropriate Language 1127
Don’t Be Arrogant 1127
Take Care to Answer the Questions 1127
Ask Questions 1128
Don’t Appear Desperate 1128
Concluding the Interview 1128
Follow-Up Letter 1128
Salary Negotiations 1128
Employment Agreement 1128
Americans with Disabilities Act 1129
Job Termination 1131
Achieving Career Objectives 1131
Positive Attitude 1131
Professional Responsibilities 1131
Physical Well-Being 1131
Bibliography 1133
Glossary 1134
Index 1155
A 1155
B 1157
C 1158
D 1162
E 1165
F 1167
G 1168
H 1169
I 1170
J 1172
K 1172
L 1172
M 1173
N 1176
O 1176
P 1178
Q 1182
R 1182
S 1183
T 1186
U 1187
V 1187
W 1188
X 1188
Y 1189
Z 1189
Endsheet 5 IBC1
Tooth Numbering for the Primary Dentition IBC2
Tooth Numbering for the Permanent Dentition IBC3