BOOK
Essential Communication Skills for Nursing and Midwifery E-Book
(2010)
Additional Information
Book Details
Abstract
Effective communication skills are crucial in all aspects of nursing and midwifery practice - this book will enable readers to communicate effectively and with confidence in their professional practice. It focuses on the communication skills needed for the development of effective professional and therapeutic relationships. It is a 'how to do it' book that relates the theory of effective and ethical communication to the practice of nursing and midwifery and provides a framework for developing communication skills to meet a variety of situations.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Front Cover | Cover | ||
| Essential Communication Skills for Nursing and Midwifery | iii | ||
| Copyright | iv | ||
| Contents | v | ||
| Preface | vii | ||
| Acknowledgements | ix | ||
| Chapter 1: Introduction | 1 | ||
| Introduction | 2 | ||
| Culture And Communication | 3 | ||
| Individualism and collectivism | 3 | ||
| Culture, communication and social contexts | 4 | ||
| Communication across cultures | 5 | ||
| Psychological Theories And Communication | 6 | ||
| Humanistic perspective | 7 | ||
| Psychodynamic perspectives | 10 | ||
| Systems perspectives | 14 | ||
| Model Of Communication | 15 | ||
| Conclusion | 16 | ||
| References | 17 | ||
| Further reading on cultural issues and professional practice | 18 | ||
| Further reading on psychodynamic theory | 18 | ||
| Chapter 2: Reflecting on practice | 19 | ||
| Introduction | 20 | ||
| The Reflective Process | 21 | ||
| Model of reflection | 24 | ||
| Reflection on practice | 28 | ||
| Mentorship | 28 | ||
| The Supervision Of Midwives | 29 | ||
| Learning Contracts | 30 | ||
| Clinical supervision | 30 | ||
| Conclusion | 32 | ||
| References | 33 | ||
| Further reading | 34 | ||
| Chapter 3: Ensuring respect and dignity | 35 | ||
| Introduction | 36 | ||
| Greeting Skills | 36 | ||
| Principles | 37 | ||
| Leave-Taking Skills | 51 | ||
| References | 56 | ||
| Further reading | 57 | ||
| Chapter 4: Empathy and comfort skills | 59 | ||
| Introduction | 60 | ||
| The Practitioner–Client Relationship | 60 | ||
| Empathy | 60 | ||
| Comfort | 61 | ||
| Principles | 61 | ||
| Self-awareness | 62 | ||
| Listening | 62 | ||
| Touch and gestures | 62 | ||
| Language and paraphrasing | 63 | ||
| Body language | 63 | ||
| Paraphrasing skills | 63 | ||
| Appropriate Use Of Touch | 69 | ||
| Awareness of Cultural Differences in the Expression of Distress | 73 | ||
| Ensuring Privacy And Dignity | 76 | ||
| Providing Emotional Support For People Experiencing Intense Feelings | 79 | ||
| References | 84 | ||
| Chapter 5: Interview and assessment skills | 85 | ||
| Introduction | 86 | ||
| Principles | 86 | ||
| Questioning Skills | 87 | ||
| Closed questions | 87 | ||
| Open questions | 88 | ||
| Open focused questions | 88 | ||
| Explanation Skills | 91 | ||
| Giving Information To Relatives | 93 | ||
| Giving Information Over The Telephone | 97 | ||
| References | 103 | ||
| Further reading | 103 | ||
| Chapter 6: Assertiveness, advocacy and negotiation skills | 105 | ||
| Introduction | 106 | ||
| Assertiveness | 106 | ||
| Passive behaviour | 109 | ||
| Manipulative behaviour | 110 | ||
| Aggressive behaviour | 111 | ||
| Assertive behaviour | 111 | ||
| Negotiating Skills | 114 | ||
| Boundary-Making Skills | 119 | ||
| Specific principles | 120 | ||
| References | 125 | ||
| Further reading | 126 | ||
| Chapter 7: Communicating where barriers exist | 127 | ||
| Introduction | 128 | ||
| Telephone Skills | 128 | ||
| Communicating Where Barriers Exist | 134 | ||
| Factors influencing communication | 134 | ||
| Principles | 135 | ||
| Using Appropriate Language | 138 | ||
| Assisting People Who Are Deaf Or Hard Of Hearing | 143 | ||
| Assisting People Who Are Blind Or Partially Sighted | 147 | ||
| Assisting People Who Have Dementia | 151 | ||
| Using Cue Cards And Picture Boards | 155 | ||
| Working With Interpreters | 160 | ||
| References | 166 | ||
| Further reading | 167 | ||
| Useful online resources | 168 | ||
| Chapter 8: Managing difficult situations | 169 | ||
| Introduction | 170 | ||
| Principles | 170 | ||
| Self-disclosure | 170 | ||
| Unconditional positive regard | 171 | ||
| References | 190 | ||
| Further reading | 190 | ||
| Chapter 9: Working in groups and teams | 191 | ||
| Introduction | 192 | ||
| Principles | 193 | ||
| Groups | 193 | ||
| Factors contributing to group process and roles | 193 | ||
| Working in groups | 195 | ||
| Achieving Closure In Professional Relationships | 201 | ||
| References | 205 | ||
| Further reading | 205 | ||
| Chapter 10: Teaching skills | 207 | ||
| Introduction | 208 | ||
| Principles | 208 | ||
| Teaching to reduce dependence | 208 | ||
| Adult learning | 208 | ||
| Preparation for teaching | 209 | ||
| Teaching methods | 210 | ||
| Checking understanding | 210 | ||
| Learning from experience | 210 | ||
| Teaching People In Our Care | 211 | ||
| Teaching A Practical Skill | 215 | ||
| References | 217 | ||
| Further reading | 218 | ||
| Bibliography | 219 | ||
| Appendix 1 – Glossary | 223 | ||
| Boundaries | 223 | ||
| ‘Cared for’ | 223 | ||
| Congruence/incongruence | 223 | ||
| Containment | 223 | ||
| Countertransference | 223 | ||
| Gallows laugh | 224 | ||
| Hook or gimmick | 224 | ||
| Paralinguistics | 225 | ||
| Secure base/environment | 225 | ||
| Self-disclosure | 225 | ||
| Self-fulfilling prophecy | 225 | ||
| Silence | 225 | ||
| Therapeutic relationship | 225 | ||
| Transactions | 225 | ||
| Transference | 227 | ||
| Triangle of insight | 227 | ||
| References | 227 | ||
| Appendix 2 – Some unconscious ego defences | 229 | ||
| Appendix 3 – Explaining obstetric terminology in an emergency | 231 | ||
| Appendix 4 – Examples of strategies for communication partners of people with aphasia | 233 | ||
| Index | 235 |