BOOK
Student Workbook for Practice Management for the Dental Team - E-Book
Betty Ladley Finkbeiner | Charles Allan Finkbeiner
(2015)
Additional Information
Book Details
Abstract
An indispensable companion to the textbook, Student Workbook for Practice Management for the Dental Team, 8th Edition, offers a wealth of interactive exercises for recall, reinforcement, and application. Separated by chapter for easy correlation to the text, the workbook contains chapter summaries and learning outcomes; hundreds of practice questions; critical thinking scenarios with questions; and practical, skills-based assignments. An included EagleSoft practice management CD-ROM and original exercises give students real-world practice managing all aspects of the dental office.
- Correlating chapters between the workbook and textbook allow you to follow along every step of the way to ensure comprehension.
- Case scenarios with questions help you apply the concepts you’ve learned to provide solutions to everyday office dilemmas.
- Hundreds of review questions include multiple-choice, short-answer, matching, true-false, and fill-in-the-blank items to help you practice for examinations.
- Chapter overviews recap chapter content and set the stage for workbook questions and exercises.
- Learning objectives in each workbook chapter serve as checkpoints for comprehension, skills mastery, and study tools in preparation for examinations.
- Trusted authorship from Betty Finkbeiner and a team of contributors lends years of experience as in practice and education, ensuring that you are learning the best information from the best experts.
- NEW! EagleSoft Version 17 practice management software and technical support from parent company Patterson Dental provide an easy-to-use simulated office environment.
- UNIQUE! Original practice exercises give you realistic experience working with the EagleSoft program to better prepare you for office life.
- NEW and UPDATED! Electronic health record (EHR) content addresses the changes in technology related to the paperless dental office to help you become compliant with 2014 EHR federal mandates.
- NEW! Artwork focuses on the office transition to paperless dentistry.
- NEW! Practice quizzes for each chapter on the Evolve website help you test comprehension and prepare for exams.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Front Cover | Cover | ||
| STUDENT WORKBOOK for PRACTICE MANAGEMENT for the DENTAL TEAM 8th Edition | iii | ||
| Copyright Page | iv | ||
| Introduction to the Student | v | ||
| Table of Contents | vii | ||
| How to Use Patterson Eaglesoft Practice Management Software | ix | ||
| 1 Dentistry as a Business | 1 | ||
| LEARNING OUTCOMES | 1 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 1 | ||
| MULTIPLE-CHOICE QUESTIONS | 7 | ||
| CRITICAL THINKING ACTIVITIES | 8 | ||
| 2 Dental Team Management | 10 | ||
| LEARNING OUTCOMES | 10 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 10 | ||
| MULTIPLE-CHOICE QUESTIONS | 15 | ||
| CRITICAL THINKING ACTIVITIES | 16 | ||
| 3 Patient Management | 19 | ||
| LEARNING OUTCOMES | 19 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 19 | ||
| MULTIPLE-CHOICE QUESTIONS | 24 | ||
| CRITICAL THINKING ACTIVITIES | 25 | ||
| 4 Legal and Ethical Issues in the Dental Business Office | 27 | ||
| LEARNING OUTCOMES | 27 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 27 | ||
| MATCHING EXERCISE | 29 | ||
| MULTIPLE-CHOICE QUESTIONS | 30 | ||
| CRITICAL THINKING ACTIVITIES | 31 | ||
| INTERNET ASSIGNMENTS | 32 | ||
| 5 Business Office Technology | 33 | ||
| LEARNING OUTCOMES | 33 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 33 | ||
| MATCHING EXERCISE | 35 | ||
| MULTIPLE-CHOICE QUESTIONS | 35 | ||
| CRITICAL THINKING ACTIVITIES | 37 | ||
| INTERNET ASSIGNMENT | 37 | ||
| 6 Office Design and Equipment Placement | 38 | ||
| LEARNING OUTCOMES | 38 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 38 | ||
| MULTIPLE-CHOICE QUESTIONS | 40 | ||
| TRUE-FALSE QUESTIONS | 41 | ||
| CRITICAL THINKING ACTIVITIES | 41 | ||
| INTERNET ASSIGNMENT | 42 | ||
| 7 Working with Dental Office Documents | 43 | ||
| LEARNING OUTCOMES | 43 | ||
| SHORT-ANSWER AND FILL-IN QUESTIONS | 43 | ||
| MATCHING | 46 | ||
| MULTIPLE-CHOICE QUESTIONS | 47 | ||
| PRACTICAL ACTIVITY | 48 | ||
| SOFTWARE TUTORIAL | 48 | ||
| Patient 1 | 49 | ||
| Patient 2 | 51 | ||
| Patient 3 | 52 | ||
| CRITICAL THINKING ACTIVITY | 53 | ||
| 8 Storage of Business Records | 54 | ||
| LEARNING OUTCOMES | 54 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 54 | ||
| MATCHING EXERCISE | 55 | ||
| MULTIPLE-CHOICE QUESTIONS | 55 | ||
| PRACTICAL ACTIVITIES | 56 | ||
| CRITICAL THINKING ACTIVITY | 58 | ||
| 9 Written Communications | 59 | ||
| LEARNING OUTCOMES | 59 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 59 | ||
| MATCHING EXERCISE | 62 | ||
| MULTIPLE-CHOICE QUESTIONS | 62 | ||
| PRACTICE WITH GRAMMAR | 63 | ||
| PRACTICAL ACTIVITIES | 65 | ||
| Letter 1 | 65 | ||
| Letter 2 | 65 | ||
| Letter 3 | 66 | ||
| Letter 4 | 66 | ||
| Letter 5 | 66 | ||
| Letter 6 | 66 | ||
| Letter 7 | 66 | ||
| CRITICAL THINKING ACTIVITY | 69 | ||
| INTERNET ASSIGNMENT | 70 | ||
| 10 Electronic and Telecommunications | 71 | ||
| LEARNING OUTCOMES | 71 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 71 | ||
| MULTIPLE-CHOICE QUESTIONS | 77 | ||
| CRITICAL THINKING ACTIVITIES | 78 | ||
| 11 Appointment Management Systems | 79 | ||
| LEARNING OUTCOMES | 79 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 79 | ||
| MULTIPLE-CHOICE QUESTIONS | 81 | ||
| SOFTWARE TUTORIAL | 82 | ||
| Blocking Unavailable Appointment Times | 82 | ||
| Appointment Book Matrix | 82 | ||
| Schedule Appointments | 82 | ||
| CRITICAL THINKING ACTIVITIES | 83 | ||
| 12 Recall Systems | 84 | ||
| LEARNING OUTCOMES | 84 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 84 | ||
| Advanced Appointment Recall or Recare System | 85 | ||
| Telephone Recall or Recare System | 85 | ||
| Mail Recall or Recare System | 86 | ||
| E-Mail and Text-Messaging Recall or Recare System | 86 | ||
| MULTIPLE-CHOICE QUESTIONS | 87 | ||
| SOFTWARE TUTORIAL | 87 | ||
| CRITICAL THINKING ACTIVITIES | 88 | ||
| 13 Inventory Systems and Supply Ordering | 89 | ||
| LEARNING OUTCOMES | 89 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 89 | ||
| MATCHING | 91 | ||
| MULTIPLE-CHOICE QUESTIONS | 92 | ||
| CRITICAL THINKING ACTIVITY | 92 | ||
| 14 Dental Insurance | 94 | ||
| LEARNING OUTCOMES | 94 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 94 | ||
| MATCHING EXERCISES | 96 | ||
| MULTIPLE-CHOICE QUESTIONS | 96 | ||
| SOFTWARE TUTORIAL | 98 | ||
| CRITICAL THINKING ACTIVITY | 98 | ||
| 15 Financial Systems: Accounts Receivable | 99 | ||
| LEARNING OUTCOMES | 99 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 99 | ||
| MATCHING EXERCISE | 103 | ||
| MULTIPLE-CHOICE QUESTIONS | 103 | ||
| SOFTWARE TUTORIAL | 104 | ||
| CRITICAL THINKING ACTIVITY | 104 | ||
| 16 Other Financial Systems | 105 | ||
| LEARNING OUTCOMES | 105 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 106 | ||
| MULTIPLE-CHOICE QUESTIONS | 108 | ||
| MATCHING EXERCISE | 110 | ||
| PRACTICAL ACTIVITIES | 111 | ||
| CRITICAL THINKING ACTIVITIES | 118 | ||
| 17 Infection Control Systems | 119 | ||
| LEARNING OUTCOMES | 119 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 119 | ||
| MATCHING EXERCISE | 122 | ||
| MULTIPLE-CHOICE QUESTIONS | 123 | ||
| PRACTICAL ACTIVITY | 123 | ||
| CRITICAL THINKING ACTIVITIES | 125 | ||
| 18 Planning and Managing Your Career Path | 126 | ||
| LEARNING OUTCOMES | 126 | ||
| SHORT-ANSWER OR FILL-IN QUESTIONS | 126 | ||
| MULTIPLE-CHOICE QUESTIONS | 129 | ||
| PRACTICAL ACTIVITIES | 130 | ||
| Initial Questions | 130 | ||
| Education | 132 | ||
| Experience | 133 | ||
| Future on the Job | 133 | ||
| CRITICAL THINKING ACTIVITY | 138 |