Additional Information
Book Details
Abstract
Effective communication with clients, families, and professional colleagues starts here! With Interpersonal Relationships: Professional Communication Skills for Nurses, 7th Edition, you’ll see how good communication skills can lead to achieving treatment goals in health care. Clear guidelines show how you can enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. And you’ll see how to apply theory to real-life practice with case studies, interactive exercises, and evidence-based practice studies. A two-time winner of the AJN Book of the Year award, this book is updated to emphasize interdisciplinary communication and QSEN competencies. From expert nursing educators Elizabeth Arnold and Kathleen Underman Boggs, this comprehensive, market-leading text is unmatched for helping nurses develop effective communication skills!
- Interactive exercises offer the opportunity to practice, observe, and critically evaluate your professional communication skills in a safe learning environment.
- Practical guidelines describe how to modify communications strategies for various populations and situations including children, the elderly, end of life, clients with special needs, health teaching, stress, crisis, and professional colleagues.
- Case examples help you develop empathy for clients' perspectives and needs.
- Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
- Learning objectives, chapter overviews, and a detailed glossary focus your study and help you absorb and retain key content.
- NEW ! A greater emphasis on communication, interdisciplinary theory, and interprofessionalism includes a focus on the nursing paradigm, nursing discipline, and ways of knowing.
- NEW! Focus on QSEN competencies reflects current thinking on technology, safety, and evidence-based practice, especially as they relate to communication in nursing.
- NEW! Discussion questions at the end of each chapter encourage critical thinking.
- NEW! Clarity and Safety in Communication chapter addresses topics such as huddles, rounds, handoffs, SBAR, and other forms of communication in health care.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Cover | Cover | ||
| IFC | IFC | ||
| Interpersonal Relationships | i | ||
| Copyright | ii | ||
| Dedication | iii | ||
| Reviewers and contributor | v | ||
| Reviewers | v | ||
| Contributor | v | ||
| Acknowledgments | vii | ||
| Preface | ix | ||
| Part-01 Conceptual Foundations of Interpersonal Relationships and Professional Communication Skills | 1 | ||
| Chapter 1 - Theory Based Perspectives and Contemporary Dynamics | 1 | ||
| BASIC CONCEPTS | 1 | ||
| THE DISCIPLINE OF NURSING | 2 | ||
| THE SCIENCE OF NURSING | 2 | ||
| COMMUNICATION THEORY | 6 | ||
| APPLICATIONS | 11 | ||
| GENERAL SYSTEMS THEORY | 11 | ||
| THE FUTURE OF NURSING | 18 | ||
| SUMMARY | 19 | ||
| DISCUSSION QUESTIONS | 20 | ||
| REFERENCES | 20 | ||
| Chapter 2 - Professional Guides for Nursing Communication | 22 | ||
| BASIC CONCEPTS | 22 | ||
| STANDARDS AS GUIDES TO COMMUNICATION IN CLINICAL NURSING | 22 | ||
| ORGANIZATIONS OR AGENCIES ISSUING HEALTH CARE COMMUNICATION GUIDELINES | 23 | ||
| PROFESSIONAL NURSING ORGANIZATIONS ISSUING HEALTH CARE COMMUNICATION GUIDELINES | 24 | ||
| ETHICAL STANDARDS AND ISSUES | 27 | ||
| LEGAL STANDARDS | 28 | ||
| APPLICATIONS | 29 | ||
| EVIDENCE-BASED PRACTICE | 29 | ||
| STANDARDS | 30 | ||
| USING THE NURSING PROCESS IN NURSE-CLIENT RELATIONSHIPS | 30 | ||
| APPLICATION OF ETHICAL AND LEGAL GUIDELINES | 35 | ||
| SUMMARY | 38 | ||
| DISCUSSION QUESTIONS | 39 | ||
| REFERENCES | 39 | ||
| Chapter 3 - Clinical Judgment and Ethical Decision Making | 40 | ||
| BASIC CONCEPTS | 40 | ||
| TYPES OF THINKING | 40 | ||
| ETHICAL REASONING | 41 | ||
| CRITICAL THINKING | 44 | ||
| APPLICATIONS | 47 | ||
| PARTICIPATION IN CLINICAL RESEARCH | 47 | ||
| SOLVING ETHICAL DILEMMAS IN NURSING | 47 | ||
| PROFESSIONAL VALUES ACQUISITION | 49 | ||
| APPLYING CRITICAL THINKING TO THE CLINICAL DECISION-MAKING PROCESS | 49 | ||
| SUMMARY | 54 | ||
| DISCUSSION QUESTIONS | 55 | ||
| REFERENCES | 55 | ||
| Chapter 4 - Clarity and Safety in Communication | 57 | ||
| BASIC CONCEPTS | 57 | ||
| SAFETY DEFINITION | 57 | ||
| GENERAL SAFETY COMMUNICATION GUIDELINES FOR ORGANIZATIONS | 59 | ||
| BARRIERS TO SAFE, EFFECTIVE COMMUNICATION IN THE HEALTH CARE SYSTEM | 59 | ||
| INNOVATIONS THAT FOSTER SAFETY | 60 | ||
| APPLICATIONS | 64 | ||
| TOOLS FOR SAFER CARE | 64 | ||
| TEAM TRAINING MODELS | 68 | ||
| CLIENT SAFETY OUTCOMES OF TEAM TRAINING PROGRAMS | 69 | ||
| OTHER SPECIFIC NURSING EFFORTS | 71 | ||
| SUMMARY | 72 | ||
| DISCUSSION QUESTIONS | 73 | ||
| REFERENCES | 73 | ||
| Part-02 Essential Communication Skills | 75 | ||
| Chapter 5 - Developing Therapeutic Communication Skills | 75 | ||
| BASIC CONCEPTS | 75 | ||
| CONCEPTS OF THERAPEUTIC COMMUNICATION | 75 | ||
| VERBAL COMMUNICATION | 76 | ||
| NONVERBAL (BEHAVIORAL) COMMUNICATION | 76 | ||
| PURPOSE OF CLIENT-CENTERED COMMUNICATION | 76 | ||
| THEORETICAL PERSPECTIVES | 77 | ||
| APPLICATIONS | 81 | ||
| APPLYING CONCEPTS OF CLIENT-CENTERED COMMUNICATION | 81 | ||
| BUILDING RAPPORT | 81 | ||
| ASKING QUESTIONS | 82 | ||
| EMPATHETIC LISTENING FOR UNDERSTANDING | 83 | ||
| THEMES | 83 | ||
| OBSERVING NONVERBAL BEHAVIORS | 85 | ||
| OBSERVING COMMUNICATION PATTERNS | 86 | ||
| USING ACTIVE LISTENING RESPONSES | 86 | ||
| VERBAL RESPONSES | 90 | ||
| OTHER FORMS OF COMMUNICATION | 93 | ||
| USING TECHNOLOGY IN COMMUNICATION | 95 | ||
| SUMMARY | 96 | ||
| REFLECTIVE DISCUSSION QUESTIONS | 96 | ||
| REFERENCES | 96 | ||
| Chapter 6 - Variation in Communication Styles | 99 | ||
| BASIC CONCEPTS | 100 | ||
| METACOMMUNICATION | 100 | ||
| VERBAL COMMUNICATION | 100 | ||
| VERBAL STYLE FACTORS THAT INFLUENCE NURSE-TO-CLIENT PROFESSIONAL COMMUNICATION | 101 | ||
| NONVERBAL COMMUNICATION | 102 | ||
| COMMUNICATION ACCOMMODATION THEORY | 105 | ||
| EFFECTS OF SOCIOCULTURAL FACTORS ON COMMUNICATION | 105 | ||
| APPLICATIONS | 107 | ||
| KNOWING YOUR OWN COMMUNICATION STYLE | 107 | ||
| INTERPERSONAL COMPETENCE | 108 | ||
| STYLE FACTORS THAT INFLUENCE RELATIONSHIPS | 109 | ||
| ADVOCATE FOR CONTINUITY OF CARE | 110 | ||
| SUMMARY | 111 | ||
| DISCUSSION QUESTIONS | 111 | ||
| REFERENCES | 111 | ||
| Chapter 7 - Intercultural Communication | 113 | ||
| Basic Concepts | 113 | ||
| DEFINITIONS | 113 | ||
| Applications | 118 | ||
| IMPORTANCE OF CULTURE IN HEALTH CARE COMMUNICATION | 118 | ||
| CULTURAL COMPETENCE | 119 | ||
| CARE OF THE CULTURALLY DIVERSE CLIENT | 120 | ||
| THEORETICAL FRAMEWORKS | 120 | ||
| CULTURAL IMPLICATIONS IN CLIENT-CENTERED DECISION MAKING | 120 | ||
| WORKING WITH LANGUAGE BARRIERS | 122 | ||
| COMMUNICATION PRINCIPLES | 123 | ||
| KEY CULTURAL GROUPS | 124 | ||
| POVERTY | 131 | ||
| SUMMARY | 132 | ||
| DISCUSSION QUESTIONS | 132 | ||
| REFERENCES | 132 | ||
| Chapter 8 - Therapeutic Communication in Groups | 136 | ||
| BASIC CONCEPTS | 136 | ||
| DEFINITIONS OF GROUP | 136 | ||
| PRIMARY AND SECONDARY GROUPS | 136 | ||
| CHARACTERISTICS OF SMALL GROUP COMMUNICATION | 137 | ||
| APPLICATIONS TO HEALTH-RELATED GROUPS | 142 | ||
| GROUP LEADERSHIP | 143 | ||
| APPLICATIONS | 144 | ||
| THERAPEUTIC GROUPS | 144 | ||
| APPLICATIONS IN THERAPEUTIC GROUPS | 145 | ||
| TYPES OF THERAPEUTIC GROUPS | 147 | ||
| GROUP PRINCIPLES APPLIED TO PROFESSIONAL WORK GROUPS | 151 | ||
| SUMMARY | 156 | ||
| DISCUSSION QUESTIONS | 157 | ||
| REFERENCES | 157 | ||
| Part-03 Therapeutic Interpersonal Relationship Skills | 159 | ||
| Chapter 9 - Self Concept in Professional Interpersonal Relationships | 159 | ||
| BASIC CONCEPTS | 159 | ||
| DEFINITION | 159 | ||
| THEORETICAL FRAMEWORKS | 162 | ||
| APPLICATIONS | 163 | ||
| SELF-CONCEPT | 163 | ||
| PATTERNS AND NURSING DIAGNOSIS RELATED TO SELF-CONCEPTS | 166 | ||
| PERSONAL IDENTITY | 167 | ||
| SELF-ESTEEM | 170 | ||
| SELF-EFFICACY | 173 | ||
| SUMMARY | 178 | ||
| DISCUSSION QUESTIONS | 178 | ||
| REFERENCES | 178 | ||
| Chapter 10 - Developing Therapeutic Relationships | 180 | ||
| BASIC CONCEPTS | 180 | ||
| DEFINITIONS | 180 | ||
| LEVEL OF INVOLVEMENT | 184 | ||
| THERAPEUTIC USE OF SELF | 186 | ||
| APPLICATIONS | 187 | ||
| ADAPTATION FOR SHORT-TERM RELATIONSHIPS | 197 | ||
| SUMMARY | 199 | ||
| DISCUSSION QUESTIONS | 199 | ||
| REFERENCES | 200 | ||
| Chapter 11 - Bridges and Barriers in Therapeutic Relationships | 202 | ||
| BASIC CONCEPTS | 202 | ||
| BRIDGES TO THE RELATIONSHIP | 202 | ||
| RESPECT | 203 | ||
| CARING | 203 | ||
| EMPOWERMENT | 204 | ||
| TRUST | 205 | ||
| EMPATHY | 205 | ||
| MUTUALITY | 206 | ||
| VERACITY | 207 | ||
| OTHER BARRIERS TO THE RELATIONSHIP | 207 | ||
| APPLICATIONS | 212 | ||
| STEPS IN THE CARING PROCESS | 212 | ||
| STRATEGIES FOR EMPOWERMENT | 212 | ||
| APPLICATION OF EMPATHY TO LEVELS OF NURSING ACTIONS | 213 | ||
| REDUCTION OF BARRIERS IN NURSE-CLIENT RELATIONSHIPS | 214 | ||
| VERACITY AND TRUST | 214 | ||
| RESPECT FOR PERSONAL SPACE | 214 | ||
| VIOLATION OF CONFIDENTIALITY | 215 | ||
| AVOIDING CROSS-CULTURAL DISSONANCE | 215 | ||
| SUMMARY | 215 | ||
| DISCUSSION QUESTIONS | 216 | ||
| REFERENCES | 216 | ||
| Chapter 12 - Communicating with Families | 217 | ||
| BASIC CONCEPTS | 217 | ||
| DEFINITION OF FAMILY | 217 | ||
| FAMILY COMPOSITION | 218 | ||
| THEORETICAL FRAMEWORKS | 219 | ||
| APPLICATIONS | 222 | ||
| FAMILY-CENTERED CARE | 222 | ||
| ASSESSMENT | 222 | ||
| APPLYING THE NURSING PROCESS | 228 | ||
| SUMMARY | 238 | ||
| DISCUSSION QUESTIONS | 238 | ||
| REFERENCES | 238 | ||
| Chapter 13 - Resolving Conflicts betweenNurse and Client | 241 | ||
| BASIC CONCEPTS | 241 | ||
| DEFINITION | 241 | ||
| NATURE OF CONFLICT | 242 | ||
| CAUSES OF CONFLICT | 242 | ||
| RISK FOR VIOLENCE: INCIDENCE STATISTICS | 242 | ||
| STAGE OF ANGER | 243 | ||
| CONFLICT OUTCOMES: WHY WORK FOR CONFLICT RESOLUTION? | 243 | ||
| UNDERSTAND OWN PERSONAL RESPONSES TO CONFLICT | 243 | ||
| OUTCOME: POSITIVE GROWTH | 247 | ||
| OUTCOME: DYSFUNCTION, SUCH AS UNRESOLVED CONFLICT | 247 | ||
| NATURE OF ASSERTIVE BEHAVIOR | 247 | ||
| SAFETY | 248 | ||
| APPLICATIONS | 248 | ||
| PREVENTING CONFLICT | 248 | ||
| ASSESSING THE PRESENCE OF CONFLICT IN THE NURSE-CLIENT RELATIONSHIP | 248 | ||
| TECHNIQUES FOR CONFLICT RESOLUTION | 250 | ||
| NURSING COMMUNICATION INTERVENTIONS: FOLLOWING THE C.A.R.E. STEPS | 252 | ||
| THE ANGER MANAGEMENT PROCESS: NURSING BEHAVIORS TO AVOID VIOLENT CLIENT BEHAVIOR | 253 | ||
| CONFLICT COMMUNICATION SKILLS | 256 | ||
| CLINICAL ENCOUNTERS WITH ANGRY CLIENTS | 257 | ||
| STRATEGIES USEFUL DURING CLINICAL ENCOUNTERS WITH VIOLENT CLIENTS | 258 | ||
| DEFUSING POTENTIAL CONFLICTS WHEN PROVIDING HOME HEALTH CARE | 259 | ||
| SUMMARY | 259 | ||
| DISCUSSION QUESTIONS | 260 | ||
| REFERENCES | 260 | ||
| Part-04 Communicating to Foster Health Literacy, Health Promotion and Prevention of Disease Among Diverse Populations | 261 | ||
| Chapter 14 - Communicating to Encourage Health Literacy, Health Promotion, and Prevention of Disease | 261 | ||
| BASIC CONCEPTS | 261 | ||
| DEFINITIONS | 261 | ||
| GLOBAL AND NATIONAL HEALTH PROMOTION AGENDAS | 263 | ||
| THEORY-BASED FRAMEWORKS | 264 | ||
| APPLICATIONS | 269 | ||
| HEALTH EDUCATION FOR HEALTH PROMOTION | 270 | ||
| COMMUNITY VOICES IN HEALTH PROMOTION ACTIVITIES | 274 | ||
| SUMMARY | 281 | ||
| DISCUSSION QUESTIONS | 282 | ||
| REFERENCES | 282 | ||
| Chapter 15 - Health Teaching and Coaching | 284 | ||
| BASIC CONCEPTS | 284 | ||
| DEFINITIONS | 284 | ||
| THEORETICAL FRAMEWORKS | 285 | ||
| DOMAINS OF LEARNING | 286 | ||
| CORE DIMENSIONS OF CLIENT EDUCATION | 289 | ||
| APPLICATIONS | 291 | ||
| DEVELOPING INDIVIDUALIZED TEACHING PLANS | 291 | ||
| SUMMARY | 306 | ||
| DISCUSSION QUESTIONS | 306 | ||
| REFERENCES | 307 | ||
| Chapter 16 - Empowerment Oriented Communication Strategies to Reduce Stress | 309 | ||
| BASIC CONCEPTS | 309 | ||
| DEFINITION | 309 | ||
| STRESS FRAMEWORKS | 311 | ||
| COPING | 313 | ||
| APPLICATIONS | 316 | ||
| APPLYING THE NURSING PROCESS | 316 | ||
| SUMMARY | 329 | ||
| DISCUSSION QUESTIONS | 331 | ||
| REFERENCES | 331 | ||
| Part-05 Accommodating Clients with Special Communication Needs | 333 | ||
| Chapter 17 - Communicating with Clients Experiencing Communication Deficits | 333 | ||
| BASIC CONCEPTS | 334 | ||
| LEGAL MANDATES | 334 | ||
| HOME-BASED HEALTH CARE | 334 | ||
| TYPES OF DEFICITS | 334 | ||
| APPLICATIONS | 336 | ||
| EARLY RECOGNITION OF COMMUNICATION DEFICITS | 337 | ||
| ASSESSMENT OF CURRENT COMMUNICATION ABILITIES | 337 | ||
| COMMUNICATION STRATEGIES | 337 | ||
| CLIENT ADVOCACY | 343 | ||
| SUMMARY | 343 | ||
| DISCUSSION QUESTIONS | 344 | ||
| REFERENCES | 344 | ||
| Chapter 18 - Communicating with Children | 345 | ||
| BASIC CONCEPTS | 345 | ||
| LOCATION | 345 | ||
| ATTITUDE | 345 | ||
| COGNITION | 346 | ||
| INTERPERSONAL | 346 | ||
| APPLICATIONS | 348 | ||
| ASSESSMENT | 348 | ||
| COMMUNICATING WITH CHILDREN WITH PSYCHOLOGICAL BEHAVIORAL PROBLEMS | 349 | ||
| COMMUNICATING WITH PHYSICALLY ILL CHILDREN IN THE HOSPITAL AND AMBULATORY CLINIC | 350 | ||
| COMMUNICATION WITH INFANTS FROM BIRTH TO 12 MONTHS | 350 | ||
| COMMUNICATION WITH CHILDREN 1 TO 3 YEARS OF AGE (TODDLERS) | 353 | ||
| COMMUNICATION WITH CHILDREN 3 TO 5 YEARS (PRESCHOOLERS) | 353 | ||
| COMMUNICATION WITH CHILDREN 6 TO 11 YEARS (SCHOOL AGE) | 355 | ||
| COMMUNICATION WITH CHILDREN OLDER THAN 11 YEARS OF AGE (ADOLESCENTS) | 356 | ||
| FORMING HEALTH CARE PARTNERSHIPS WITH PARENTS | 360 | ||
| SUMMARY | 362 | ||
| DISCUSSION QUESTIONS | 362 | ||
| REFERENCES | 362 | ||
| Chapter 19 - Communicating with Older Adults | 364 | ||
| BASIC CONCEPTS | 364 | ||
| CONCEPTS OF AGING | 364 | ||
| THEORETICAL FRAMEWORKS | 366 | ||
| APPLICATIONS | 368 | ||
| ASSESSMENT STRATEGIES WITH OLDER ADULT CLIENTS | 368 | ||
| EMPOWERMENT: BUILDING ON CLIENT STRENGTHS | 372 | ||
| RELATIONSHIPS WITH COGNITIVELY IMPAIRED OLDER ADULTS | 377 | ||
| SUMMARY | 384 | ||
| DISCUSSION QUESTIONS | 384 | ||
| REFERENCES | 384 | ||
| Chapter 20 - Communicating with Clients in Crisis | 387 | ||
| BASIC CONCEPTS | 387 | ||
| DEFINITIONS | 387 | ||
| THEORETICAL FRAMEWORKS | 388 | ||
| APPLICATIONS | 390 | ||
| STRUCTURING CRISIS INTERVENTION STRATEGIES | 390 | ||
| MENTAL HEALTH EMERGENCIES | 394 | ||
| DISASTER MANAGEMENT | 400 | ||
| HELPING CHILDREN COPE WITH TRAUMA | 403 | ||
| HELPING OLDER ADULTS COPE WITH TRAUMA | 403 | ||
| SUMMARY | 404 | ||
| DISCUSSION QUESTIONS | 404 | ||
| REFERENCES | 404 | ||
| Chapter 21 - Communicating with Clientsand Families at End of Life | 407 | ||
| BASIC CONCEPTS | 407 | ||
| LOSS | 407 | ||
| THEORETICAL FRAMEWORKS | 408 | ||
| THE NATURE OF GRIEF AND GRIEVING | 409 | ||
| PATTERNS OF GRIEVING | 410 | ||
| APPLICATIONS | 412 | ||
| PALLIATIVE CARE | 412 | ||
| PAIN MANAGEMENT | 415 | ||
| COMMUNICATION IN END-OF-LIFE CARE | 416 | ||
| ADDRESSING CULTURAL AND SPIRITUAL NEEDS | 419 | ||
| PALLIATIVE CARE FOR CHILDREN | 420 | ||
| HELPING CLIENTS ACHIEVE A GOOD DEATH | 422 | ||
| CARING OF THE CLIENT AFTER DEATH | 424 | ||
| STRESS ISSUES FOR NURSES IN PALLIATIVE CARE SETTINGS | 424 | ||
| SUMMARY | 425 | ||
| DISCUSSION QUESTIONS | 425 | ||
| REFERENCES | 426 | ||
| Part-06 Collaborative and Professional Communication | 428 | ||
| Chapter 22 - Role Relationships and Interprofessional Communication | 428 | ||
| BASIC CONCEPTS | 428 | ||
| ROLE | 428 | ||
| NURSING EDUCATION AND PROFESSIONAL ROLE DEVELOPMENT | 432 | ||
| APPLICATIONS | 435 | ||
| PROFESSIONAL ROLE SOCIALIZATION AND IDENTITY FORMATION | 435 | ||
| CREATING SUPPORTIVE WORK ENVIRONMENTS | 441 | ||
| DEVELOPING LEADERSHIP SKILL SETS | 444 | ||
| CLIENT ADVOCACY ROLES | 445 | ||
| SUMMARY | 447 | ||
| DISCUSSION QUESTIONS | 447 | ||
| REFERENCES | 447 | ||
| Chapter 23 - Communicating with Other Health Professionals | 450 | ||
| BASIC CONCEPTS | 450 | ||
| STANDARDS FOR A HEALTHY WORK ENVIRONMENT | 450 | ||
| CREATING A COLLABORATIVE CULTURE OF REGARD TO ELIMINATE DISRUPTIVE BEHAVIOR | 452 | ||
| APPLICATIONS | 454 | ||
| CONFLICT RESOLUTION | 454 | ||
| CONFLICT RESOLUTION | 455 | ||
| DELEGATION OR SUPERVISION OF UNLICENSED PERSONNEL | 459 | ||
| STRATEGIES A NURSE CAN USE TO COMMUNICATE AND HELP CREATE A BETTER WORK ENVIRONMENT | 459 | ||
| ADVOCACY | 459 | ||
| STRATEGIES TO REMOVE BARRIERS TO COMMUNICATION WITH OTHER PROFESSIONALS | 460 | ||
| DEVELOP A SUPPORT SYSTEM | 465 | ||
| SUMMARY | 466 | ||
| DISCUSSION QUESTIONS | 467 | ||
| REFERENCES | 467 | ||
| Chapter 24 - Communicating for Continuity of Care | 469 | ||
| BASIC CONCEPTS | 469 | ||
| CURRENT CHALLENGES IN HEALTH CARE DELIVERY | 469 | ||
| CONTINUITY OF CARE CONCEPTS | 470 | ||
| APPLICATIONS | 472 | ||
| RELATIONAL CONTINUITY | 472 | ||
| ESSENTIAL ELEMENTS OF RELATIONAL CONTINUITY | 474 | ||
| INFORMATIONAL CONTINUITY | 479 | ||
| TRANSITION AND DISCHARGE PLANNING IN CONTINUITY OF CARE | 480 | ||
| MANAGEMENT CONTINUITY | 484 | ||
| SUMMARY | 488 | ||
| DISCUSSION QUESTIONS | 489 | ||
| REFERENCES | 489 | ||
| Chapter 25 - Documentation in an Electronic Era | 492 | ||
| BASIC CONCEPTS | 492 | ||
| COMPUTERIZED HEALTH INFORMATION TECHNOLOGY SYSTEMS | 492 | ||
| DOCUMENTING CLIENT INFORMATION | 496 | ||
| PLAN OF CARE | 499 | ||
| STANDARDS: ETHICAL, REGULATORY, AND PROFESSIONAL | 500 | ||
| APPLICATIONS | 501 | ||
| COMPUTER LITERACY | 501 | ||
| COMMUNICATING MEDICAL ORDERS | 501 | ||
| WORKLOAD AND WORK-AROUNDS | 502 | ||
| DOCUMENTING ON A CLIENT’S HEALTH RECORD | 503 | ||
| CONFIDENTIALITY | 503 | ||
| CODING | 504 | ||
| CLASSIFICATION OF CARE: USE OF STANDARDIZED TERMINOLOGIES AND TAXONOMIES | 504 | ||
| REFERENCE TERMINOLOGY SYSTEMS THAT EXCHANGE DATA BETWEEN CLASSIFICATION SYSTEMS | 507 | ||
| SUMMARY | 507 | ||
| DISCUSSION QUESTIONS | 507 | ||
| REFERENCES | 507 | ||
| Chapter 26 - Communication at the Point of Care: Application of e-Health Technologies | 509 | ||
| BASIC CONCEPTS | 510 | ||
| DECENTRALIZED ACCESS: TECHNOLOGY FOR COMMUNICATING AT THE POINT OF CARE | 511 | ||
| ENHANCED WORK FLOW: REMOTE SITE MONITORING, DIAGNOSIS, TREATMENT, AND COMMUNICATION | 513 | ||
| COMPUTERIZED CLINICAL DECISION SUPPORT SYSTEMS | 515 | ||
| CLIENT ENGAGEMENT | 517 | ||
| TECHNOLOGY FOR CLIENT HEALTH SELF-MANAGEMENT | 517 | ||
| OUTCOMES OF TECHNOLOGY USE | 518 | ||
| APPLICATIONS | 519 | ||
| TECHNOLOGY USE | 519 | ||
| CLINICAL DECISION SUPPORT SYSTEMS | 522 | ||
| APPLICATION OF CLINICAL GUIDELINES TO PRACTICE | 522 | ||
| MHEALTH: TECHNOLOGY FOR CLIENT ENGAGEMENT | 522 | ||
| ISSUES | 524 | ||
| PROFESSIONAL ONLINE NURSING EDUCATION | 524 | ||
| SUMMARY | 525 | ||
| DISCUSSION QUESTIONS | 525 | ||
| REFERENCES | 525 | ||
| Glossary | 528 | ||
| Photograph Credits | 538 | ||
| Index | 539 |