Menu Expand
Mosby's Canadian Textbook for the Support Worker - E-Book

Mosby's Canadian Textbook for the Support Worker - E-Book

Sheila A. Sorrentino | Leighann Remmert | Mary J. Wilk | Rosemary Newmaster

(2014)

Additional Information

Book Details

Abstract

Mosby’s Canadian Textbook for the Support Worker prepares students to function in the role of support worker in community and institutional settings. The #1 text used by Support Worker programs across Canada and at Canadian-affiliated schools worldwide, the book covers the broad foundation of skills that support workers/resident care aides/health care aides need in order to perform their role safely and effectively. Comprehensive, yet easy to read, Mosby’s Canadian Textbook for the Support Worker makes learning easy with clear explanations of concepts and step-by-step presentations of procedures. Numerous full-colour illustrations, photographs, charts, and tables are combined with real-life case studies and examples to provide the reader with an outstanding learning experience.

  • Covers key procedures for Canadian support workers – 95 in total
  • Recognizes provincial/territorial differences in scope of practice
  • Clear, detailed instructions in step-by-step procedures 
  • Evidence-based practice: chapter references supplied at end of book
  • Reflects current Canadian practice and terminology
  • Additional First Nations content
  • Chapter summaries to aid student comprehension
  • Rationales for all procedure steps Test Bank features higher-level taxonomies to allow testing that focuses on cognitive level
  • Instructor’s Test Bank features higher-level taxonomies to allow testing that focuses on cognitive level
  • And more!

Table of Contents

Section Title Page Action Price
Front cover Cover
Front matter i
Mosby’s Canadian textbook for the support worker iii
Copyright iv
Dedication v
How to use vi
Table of contents vii
About the authors xiii
Sheila A. Sorrentino, RN, PhD xiii
Leighann N. Remmert, RN, MS xiv
Mary J. Wilk, RN, GNC(C), BA, BSCN, MN xv
Rosemary Newmaster, RN xv
Canadian editorial advisory board xvi
Canadian reviewers xvii
Acknowledgements xix
Instructor preface xx
New to the third Canadian edition xx
Guiding principles xxi
Pedagogical features and design xxii
An important note on terminology and equipment xxiii
Student preface xxv
1 Preview xxv
2 Question xxv
3 Read and record xxv
4 Recite and review xxvi
1 The role of the support worker 1
Objectives 1
Key terms 2
Support work across Canada 3
Settings for support work 4
Support worker responsibilities 4
Personal care 4
Support for nurses and other health care professionals 5
Family support 5
Social support 5
Housekeeping or home management 5
The people you support 9
The health care team 11
Regulated and unregulated workers 11
Scope of practice 11
Professional development 13
The supervision of support workers 13
Being a professional 14
The priorities of support work: compassionate care and support 16
Decision making and problem solving 17
Key points 17
2 The Canadian health care system 21
Objectives 21
Key terms 22
The evolution of Canada’s health care system 22
Canadian health care in the past 23
The modern health care system 23
The federal role 25
Primary, secondary, and tertiary health care delivery 25
The provincial or territorial role 26
Health care challenges, supplementary services, and trends 26
Challenges 26
Additional (supplementary) services 27
Private insurance 27
Trends 27
Health promotion and disease prevention 27
Home care 28
Services and funding 29
Key points 30
3 Workplace settings 33
Objectives 33
Key terms 34
Working in community-based settings 35
Home care 35
Community day programs 36
Working directly for clients 37
Working in a facility 38
Hospitals and other medical facilities 38
Residential facilities 39
Assisted-living facilities 39
Group homes 40
Retirement residences 40
Long-term care facilities 41
Issues and challenges associated with facility-based care 42
Key points 44
4 Health, wellness, illness, and disability 46
Objectives 46
Key terms 47
Health and wellness 48
Definitions of health in the past 48
Modern definitions of health 48
Dimensions of health 48
Physical health 48
Emotional health 49
Social health 49
Spiritual health 49
Cognitive health 50
Culture and health, wellness, illness, and disability 51
Personal factors that can influence health 52
1. personal lifestyle choices 52
2. stress 52
3. personal beliefs about health care 52
4. social relationships and belonging 53
5. sense of control 53
Influences on our health beyond our immediate control: determinants of health 53
Disease and illness prevention strategies 55
Illness and disability 55
Supporting clients with illness and disability 56
Change and loss associated with illness and disability 56
Change in routine 56
Change in work life 58
Change in family life 58
Change in sexual function 58
Loss of independence 58
Loss of dignity 58
Change in self-image 58
Attitudes of others toward illness and disability 58
Key points 60
5 Working with others: teamwork, supervision, and delegation 62
Objectives 62
Key terms 63
The health care team 63
Benefits of working on a team 64
Teamwork in facilities 65
Long-term care facilities 65
Hospitals 66
Hospices and palliative care units 66
Assisted-living facilities 67
Teamwork in community settings 67
Home care 67
Community day programs 67
Working under supervision 67
Respecting your supervisor and employer 68
Delegation 68
Who can delegate? 68
Delegation in a facility 69
Delegation in the community 69
The delegation process 70
The five rights of delegation 71
Your role in delegation 71
Accepting a task 71
Refusing a task 72
Key points 72
6 Working with clients and their families 74
Objectives 74
Key terms 75
Psychosocial health 75
Erikson’s stages of psychosocial development 76
Maslow’s hierarchy of needs 77
Physical needs 77
Safety needs 77
Love and belonging needs 77
Self-esteem needs 78
Self-actualization needs 78
Your relationship with the client 78
A professional helping relationship 79
Independence, dependence, and interdependence 80
Independence and self-esteem 81
Independence and balance of power 82
The client’s family 82
Your role in assisting the family 83
Families in conflict 83
Key points 85
7 Medical terminology 87
Objectives 87
Key terms 88
Word elements 88
Prefixes 88
Roots 89
Suffixes 90
Combining word elements 91
Abdominal regions 91
Directional terms 92
Abbreviations 92
Common abbreviations 92
Key points 93
8 Client care: planning, processes, reporting, and recording 97
Objectives 97
Key terms 98
The care planning process in facilities 98
Assessment 98
Nursing diagnosis 99
Planning 99
Establishing priorities 99
Setting goals 99
Determining interventions 99
Establishing the care plan 99
Implementation 101
Evaluation 101
The care planning process in community settings 102
Assessment 102
Planning 102
Implementation 103
Evaluation 103
Your role in the care planning process 103
Developing observation skills 103
Objective data 103
Subjective data 103
Describing your observations 106
Verbal reporting 106
Verbal reporting in a facility 107
Verbal reporting in a community setting 107
Charts 107
Documents used in charts 108
Documentation 109
Recording time 116
Terminology and abbreviations 116
Methods of charting 117
Recording in a facility 118
Recording in the community 118
Confidentiality 119
Electronic charts 120
Key points 120
9 Managing stress, time, and problems 122
Objectives 122
Key terms 123
Stress 123
Sources of stress 123
Changes 123
Pressure 123
Lack of control 124
Conflict 124
School 125
Daily frustrations 125
Responses to stress 125
Defence mechanisms 127
Managing stress in your life 127
Job burnout 128
Time management 130
Setting SMART goals 130
Planning your life and your work 130
Decision making 131
Skills you need to make decisions 132
Decision making in different health care settings 132
Problem solving 133
Identify the problem 133
Analyze the problem 133
Find a solution 133
Devise a plan 134
Dealing with conflict 134
Key points 136
10 Ethics 139
Objectives 139
Key terms 140
The influence of culture on beliefs, values, morals, and ethics 140
Codes of ethics 141
The principles of health care ethics 143
Autonomy 144
Justice 145
Beneficence 145
Nonmaleficence 146
Dealing with ethical dilemmas 146
Key points 148
11 Legislation: the client's rights and your rights 150
Objectives 150
Key terms 151
Understanding rights 152
Basic human rights in Canada 152
Basic rights of people receiving health services 153
Bill of rights 153
The right to be treated with dignity and respect 156
The right to privacy and confidentiality 159
Electronic privacy 159
The right to give or withhold informed consent 160
Advance care directive 161
Living will 161
Substitute decision maker 161
Substitute decision maker for personal care 162
Substitute decision maker for property 162
The right to autonomy 162
Understanding legal issues 162
Negligence 163
Assault and battery 164
False imprisonment 165
Invasion of privacy 165
Freedom of information 165
Defamation of character 165
Your legal rights 165
Key points 167
12 Caring about culture and diversity 170
Objectives 170
Key terms 171
Diversity: ethnicity and culture 172
Ethnicity 172
Culture 172
Prejudice and discrimination 173
Stereotyping 173
Other types of prejudice 174
Cultural conflict 174
The effect of culture 175
The effect of culture on the family 175
Types of families 175
The effect of culture on religion 176
The effect of culture on perceptions of health care and illness 176
The effect of culture on communication 176
The use of translators and interpreters 176
Body language 177
Touch 177
Personal space 177
Eye contact 178
Facial expressions 178
Silence 178
Providing culturally sensitive care and support 179
How to care for clients in a non-judgemental way 179
DIPPS 179
Key points 180
13 Interpersonal communication 182
Objectives 182
Key terms 183
Levels of communication 183
Verbal communication 184
Humour 185
Professional communication 185
Non-verbal communication 186
Body language 186
Touch 186
Silence 187
Communication methods 187
Active listening 187
Paraphrasing 188
Empathetic listening 188
Asking closed questions 188
Asking open-ended questions 189
Clarifying 190
Focusing 190
Communication barriers 190
Interrupting 190
Answering your own questions 191
Giving advice 191
Minimizing problems 191
Using patronizing language 191
Failing to listen 192
Communicating with angry people 192
Communicating assertively 193
Explaining procedures and tasks 193
Key points 195
14 Body structure and function 197
Objectives 197
Key terms 198
Anatomical terms 199
Cells, tissues, organs, and organ systems 199
Cells 199
Tissues 200
Organs 201
Organ systems 201
The integumentary system 201
The musculo-skeletal system 202
Bones 203
Joints 204
Muscles 205
The nervous system 206
The central nervous system 206
The peripheral nervous system 208
The sensory system 208
The eye 208
The ear 209
The sense of taste 209
The sense of smell 210
The circulatory system 210
The cardiovascular system 210
Blood 210
The heart 210
Blood vessels 212
The lymphatic system 212
The respiratory system 213
The digestive system 213
The urinary system 216
The reproductive system 217
The male reproductive system 217
The female reproductive system 218
Menstruation 219
Fertilization 219
The endocrine system 219
The immune system 221
Key points 222
15 Growth and development 225
Objectives 225
Key terms 226
Principles 227
Infancy (birth to 1 year) 227
Toddlerhood (1 to 3 years) 229
Preschool (3 to 6 years) 230
The 3-year-old 230
The 4-year-old 231
The 5-year-old 231
Middle childhood (6 to 8 years) 231
The 6-year-old 232
The 7-year-old 232
The 8-year-old 233
Late childhood (9 to 12 years) 233
Adolescence (12 to 18 years) 234
Young adulthood (18 to 40 years) 235
Middle adulthood (40 to 65 years) 236
Late adulthood (65 years and older) 237
Key points 237
16 Caring for the young 241
Objectives 241
Key terms 242
Supporting the infant, child, or teen 244
Your role 244
Discipline 245
Punishment 246
Supporting the challenging child 246
Why do some children “act out”? 246
Assisting infants and children to meet nutritional needs 246
Understanding the challenges that children and families face 246
Helping a child eat well 247
Setting the stage for pleasant mealtimes 247
Avoiding power struggles and learning to trust the child’s food choices 248
Adjusting your approach according to the child’s age 248
Getting help for a child’s eating habits 248
Protecting children from injury 249
Preventing falls 250
Protecting children from burns 251
Preventing accidental poisoning 252
Preventing infections 253
Prevention of childhood infections 253
Vaccinations to prevent serious infectious illnesses 255
What would happen if we stopped vaccinating? 255
Do the benefits of vaccination outweigh the possible adverse effects? 255
Reye’s syndrome 255
How long should sick children stay home? 256
Resistance comes with time 256
The top five reasons children miss school or child care 256
Key points 257
17 Caring for older adults 260
Objectives 260
Key terms 261
Emotional and social changes 261
Retirement 261
Reduced income 262
Social relationships 262
Children as caregivers 263
Death of a partner 263
Physical changes 263
The integumentary system 263
The musculo-skeletal system 266
The nervous system 266
The circulatory system 266
The respiratory system 267
The digestive system 267
The urinary system 267
The reproductive system 267
The older adult and sexuality 268
Caring for older clients 268
Key points 270
18 Common diseases and conditions 272
Objectives 272
Key terms 273
Integumentary disorders 276
Urticaria 276
Dermatitis 276
Eczema 276
Scabies 276
Psoriasis 276
Boil 277
Cyst 277
Impetigo 277
Skin cancer 277
Musculo-skeletal disorders 278
Fractures 278
Cast care 278
Hip fractures 280
Osteomyelitis 280
Amputation of a limb 280
Prostheses 281
Prostheses and skin care 282
Osteoporosis 282
Arthritis 283
Osteoarthritis 283
Rheumatoid arthritis 283
Gout 284
Fibromyalgia 284
Scleroderma 285
Lupus 285
Nervous system disorders 285
Epilepsy 285
Stroke 286
Aneurysm 287
Acquired brain injuries 288
Parkinson’s disease 288
Huntington’s disease 288
Multiple sclerosis 289
Amyotrophic lateral sclerosis 289
Spinal cord injuries 290
Cardiovascular disorders 290
Hypertension 291
Coronary artery disease 291
Angina pectoris 292
Myocardial infarction 292
Congestive heart failure 294
Arrhythmias 294
Aneurysm 295
Phlebitis 295
Thrombus 295
Respiratory disorders 295
Asthma 295
Pneumonia 295
Bronchitis 296
Chronic obstructive pulmonary disease 296
Chronic bronchitis 296
Emphysema 296
Digestive disorders 297
Vomiting 297
Gastro-esophageal reflux disease 297
Gallbladder disease 297
Liver disease 297
Celiac disease 298
Irritable bowel syndrome 298
Colitis 298
Crohn’s disease 298
Diverticular disease 299
Urinary disorders 299
Urinary tract infections 299
Renal calculi 300
Renal failure 300
Acute renal failure 300
Chronic renal failure 300
Endocrine disorders 301
Diabetes 301
Hyperthyroidism 302
Hypothyroidism 302
Cancer 304
Communicable diseases 306
Hepatitis 307
Acquired immune deficiency syndrome 308
Sexually transmitted infections 308
Influenza 309
Tuberculosis 310
Key points 311
19 Safety 313
Objectives 313
Key terms 314
Accident risk factors 314
Safety measures at home and in the workplace 316
Preventing falls and injuries 317
Fall prevention programs 317
Restraints and how to avoid them 318
Guidelines regarding the use of restraints 318
Types of restraints 326
Using bed rails 327
When to use bed rails 327
Hazards associated with bed rail use 327
Who is at greatest risk of injury with bed rails? 328
How to use bed rails 328
Preventing poisoning 328
Preventing burns 329
Care of the client with burns 329
First aid for minor burns 330
What to do if the burn appears serious 330
Preventing suffocation 331
Carbon monoxide poisoning 332
Carbon monoxide detectors 332
Preventing accidents with equipment 332
Preventing fires 333
Identifying the client 336
Using the call bell 339
Promoting your personal safety 340
Creating a safe workplace 341
Employers’ and supervisors’ responsibilities 341
Employees’ responsibilities 341
Handling hazardous materials 341
Reducing personal security risks 343
Key points 347
20 Preventing infection 351
Objectives 351
Key terms 352
Micro-organisms 354
Types of micro-organisms 354
Normal flora 355
Multidrug-resistant organisms 355
The spread of pathogens 357
Infections in health care settings 358
H1N1 virus and new strains 360
The chain of infection 360
Vaccinations 362
Medical asepsis 365
Hand hygiene 366
Wearing gloves 370
Care of supplies and equipment 371
Cleaning 372
Disinfection 372
Sterilization 372
Isolation precautions 373
Standard Practices 375
Transmission-Based Precautions 377
Protective measures 380
Wearing masks and respiratory protection 380
Wearing protective apparel 381
Wearing eye protection and face shields 383
Disposing of sharps 384
Bagging items 385
Transporting clients on Transmission-Based Precautions 386
Basic needs and Transmission-Based Precautions 386
Surgical asepsis 387
Principles of surgical asepsis 387
Donning and removing sterile gloves 388
Key points 391
21 Abuse awareness 395
Objectives 395
Key terms 396
Canadian Charter of Rights and Freedoms 397
Types of abuse 397
The cycle of abuse 397
Recognizing the signs of abuse 399
Abusive relationships 399
Spousal abuse 399
Why do they stay? 399
Child abuse 401
Situations that increase the risk of child abuse 403
Failure to thrive 403
What can be done to prevent child abuse? 404
Abuse of older adults 404
Abuse of clients in a facility or home setting 405
Stress can trigger client abuse 405
Reporting abuse 406
Abuse of health care workers 407
The sexually aggressive client 407
Sexual harassment 408
Your legal responsibilities 409
How to report abuse 409
When clients speak of abuse 409
Key points 410
22 Promoting client well-being 413
Objectives 413
Key terms 414
Well-being during transitions 414
Admitting a client to a facility 414
Long-term care facilities 415
Hospitals 415
Transfers 416
Discharges 416
Comfort 417
Room furniture and equipment 417
Pain 419
Types of pain 419
Factors affecting pain 420
Signs and symptoms of pain 420
Measures to relieve pain 423
Rest and sleep 425
Sleep disorders 427
Insomnia 427
Sleep deprivation 427
Sleepwalking 427
Your role in promoting rest and sleep 427
Key points 429
23 Body mechanics: moving, positioning, transferring, and lifting the client 431
Objectives 431
Key terms 432
Body mechanics 433
Moving clients in bed 434
Comfort and safety measures 436
Moving the client up in bed 437
Turning pads 437
Turning the client 444
Moving the client from a bed to a stretcher 445
Moving the client to the side of the bed 448
Helping the client to sit on the side of the bed (dangle the legs) 448
Positioning the client 453
Comfort and safety measures 454
Fowler’s positions 454
Supine position 455
Lateral position 455
Sims’ position 456
Prone position 456
Sitting position 457
Repositioning the client in a chair or wheelchair 458
Transferring the client 458
Know the client 459
Follow principles of safety and good body mechanics 459
Applying transfer belts 459
Transferring a client from the bed to a chair or wheelchair 461
Other transfers 466
Lifting a client 470
Manual lifts 470
Mechanically lifting a client 474
The sit–stand mechanical lift 475
Key points 481
24 Exercise and activity 484
Objectives 484
Key terms 485
Bed rest 485
Complications of bed rest 486
Positioning 487
Exercise 489
Range-of-motion exercises 489
Ambulation 497
Falls 500
Walking aids 500
Crutches 500
Canes 503
Walkers 504
Braces 506
Key points 507
25 Home management 509
Objectives 509
Key terms 510
Your role in home management 510
Who pays for what services? 510
Handling your client’s money 511
Dealing with conflicting demands 512
Getting organized 512
Equipment and supplies 513
Equipment 513
Supplies 514
Using cleaning products safely 514
Cleaning bedrooms 515
Cleaning living rooms 515
Cleaning kitchens 515
Recycling items 515
Cleaning bathrooms 520
Doing laundry 522
Removing stains 522
Laundry care symbols 524
Laundry soiled with body substances 524
Performing tasks not included on the client’s care plan 524
Consult with your supervisor 526
Key points 527
26 Beds and bed making 530
Objectives 530
Key terms 531
The bed 531
Regular beds 531
Hospital beds 532
Bed positions 533
Linen 534
Bed making 537
The closed bed 537
The open bed 544
The occupied bed 545
Key points 550
27 Nutrition and fluids 552
Objectives 552
Key terms 553
Basic nutrition 553
Nutrients 554
Protein 554
Carbohydrates 554
Fats 554
Vitamins 554
Minerals 554
Water 554
Eating well with Canada’s food guide 555
Servings from the food groups 557
Vegetables and fruits 557
Grain products 558
Milk products 558
Meat and alternatives 559
Nutrition throughout the life cycle 559
Infancy and childhood 559
Adolescence 559
Young and middle adulthood 559
Pregnancy 559
Late adulthood 560
Factors that affect eating and nutrition 560
Food labels 561
List of ingredients 562
Nutrition facts 562
Nutrition claims 563
Caffeine intake 563
Meal planning and preparation 563
Shopping for groceries 564
Checking expiry dates 564
Handling clients’ money 564
Following recipes 564
Food safety 564
Special diets 566
The sodium-controlled diet 566
Diabetes meal planning 569
Assisting clients with eating 569
Making meals enjoyable 569
Assisting clients with eating problems 569
Chewing problems 569
Swallowing problems (dysphagia) 569
Weakness 570
Vision loss 570
Serving meal trays 570
Feeding a client 573
Between-meal nourishments 573
Calorie counts 576
Fluid balance 576
Normal fluid requirements 576
Special orders 576
Intake and output records 577
Measuring intake and output 577
Key points 580
28 Enteral nutrition and intravenous therapy 583
Objectives 583
Key terms 584
Enteral nutrition 584
Formulas 586
Scheduled and continuous feedings 586
Preventing aspiration 587
Observations 587
Comfort measures 588
Intravenous therapy 588
Sites 588
Assisting with intravenous therapy 590
Key points 592
29 Personal hygiene 594
Objectives 594
Key terms 595
Oral hygiene 596
Equipment 597
Observations 598
Brushing teeth 598
Flossing 602
Mouth care for an unconscious client 605
Denture care 608
Bathing 611
Observations 612
The complete bed bath 614
Towel baths 621
Bag baths 621
The partial bath 621
Tub baths and showers 623
Tub baths 623
Showers 625
Dealing with bathing problems 630
The client refuses the bath 630
The client has dementia 630
The client cannot tolerate the bathing position 630
The client urinates or defecates 630
Hardened secretions or stool on the client’s body 630
The client has an erection 630
The back massage 631
Perineal care 633
Menstrual care 639
Key points 640
30 Grooming and dressing 642
Objectives 642
Key terms 643
Hair care 643
Brushing and combing hair 645
How to brush or comb hair 645
Cultural differences with respect to hair 646
Cutting hair 646
Observations to make 647
Shampooing 647
Shampooing during the shower or tub bath 647
Shampooing a client’s hair at the sink 647
Facing the sink 648
Leaning back 648
Lying down 648
Assistive devices 648
Shampooing in bed 649
Shaving 652
Electric shaver maintenance 654
Caring for moustaches and beards 654
Shaving legs and underarms for female clients 654
Pubic hair 654
Care of nails and feet 658
Important things to watch for 658
Soak the nails first 658
Changing clothing and hospital gowns 662
Changing hospital gowns 671
Applying elastic stockings and bandages 674
Applying elastic stockings 674
Applying elastic bandages 676
Compassionate care 679
Care of wigs 679
Storage 680
Washing 680
Drying 680
Wearing 680
Key points 680
31 Urinary elimination 683
Objectives 683
Key terms 684
Normal urination 685
Observations to make about urine 686
Bedpans 687
Urinals 692
Commodes 694
Urinary incontinence 697
Problems related to urinary incontinence 697
Stress for the caregiver 698
Incontinence pads 699
Catheters 699
Purposes of catheters 699
Drainage systems 712
Measuring urine drainage 712
Accidental disconnection 712
The condom catheter 712
Bladder training 713
Collecting urine specimens 714
The random urine specimen 714
The midstream specimen 716
The 24-hour urine specimen 719
Collecting specimen from an infant or child 719
Testing urine 722
Using reagent strips 722
Straining urine 724
The client with a ureterostomy or an ileal conduit 726
Compassionate care 730
Key points 731
32 Bowel elimination 734
Objectives 734
Key terms 735
Normal bowel movements 735
Observations 736
Factors affecting bowel movement 736
Comfort and safety 737
Common problems 737
Constipation 737
Fecal impaction 738
Diarrhea 738
Fecal incontinence 739
Flatulence 739
Bowel training 739
Enemas 740
The commercial enema 740
Rectal tubes 743
The client with an ostomy 744
Colostomy 744
Ileostomy 745
Ostomy pouches 745
Stool specimens 749
Testing stools for blood 749
Key points 752
33 Rehabilitation care 754
Objectives 754
Key terms 755
Goals of rehabilitation 755
Rehabilitation settings 756
The rehabilitation process 758
The rehabilitation team 758
Emphasis on the whole person 758
Role of the family 760
Therapy and training 760
Assisting with rehabilitation and restorative care 763
Key points 764
34 Mental health disorders 766
Objectives 766
Key terms 767
Mental health and mental health disorders 769
Impact of mental health disorders 769
Causes of mental health disorders 771
Supporting clients and their families 771
Remember DIPPS 771
Team approach 772
Stigma of mental health disorders 773
Effect on the family 773
Culture and its influence on mental health disorders and treatment 773
Refugees 774
Providing care and support for clients with mental health disorders 774
Acquired brain injuries 775
Supporting clients with acquired brain injury 776
Anxiety disorders 777
Supporting clients with anxiety disorders 777
Obsessive–compulsive disorder 777
Post-traumatic stress disorder 777
Post-traumatic stress disorder in children 778
Post-traumatic stress disorder in older adults 778
Supporting clients with post-traumatic stress disorder 778
Phobic disorder 778
Panic disorder 778
Mood disorders 778
Major depression 779
Supporting clients with major depression 781
Seasonal affective disorder 781
Bipolar affective disorder 781
Signs and symptoms of mania (or a manic episode) 781
Diagnosis 782
Treatment 782
Supporting clients with bipolar affective disorder 782
Attention-deficit and disruptive behaviour disorders 782
Conduct disorder 783
Symptoms of conduct disorder in clients 783
Attention-deficit hyperactivity disorder 783
Symptoms of attention-deficit hyperactivity disorder in clients 784
Oppositional defiant disorder 784
Symptoms of oppositional defiant disorder in clients: 784
Supporting children and their families with attention-deficit and disruptive behaviour disorders 784
Eating disorders 784
Anorexia nervosa 785
Signs and symptoms 785
Causes 785
35 Confusion, delirium, and dementia 800
Objectives 800
Key terms 801
Confusion 802
Causes of confusion or disorientation 802
Diagnosing confusion, delirium, and dementia 803
Ways to prevent confusion 803
Delirium 804
Dementia 804
Supporting clients with dementia 805
Treatable (or reversible) forms of dementia 809
Irreversible forms of dementia 809
Alzheimer’s disease and related dementias 809
Vascular dementia (multi-infarct) 810
Symptoms of vascular dementia 810
Dementia with Lewy bodies 810
Fronto-temporal dementia 811
Creutzfeldt-Jakob disease 811
Korsakoff’s syndrome 812
Stages of dementia 812
Stage 1: mild (early stage) 813
Stage 2: moderate (middle stage) 815
Stage 3: severe (late stage) 817
Supporting clients with dementia 819
Managing challenging behaviours 822
Wandering 822
Secured units 826
Sundowning 826
Hallucinations 826
Delusions 826
Catastrophic reactions 826
Agitation and restlessness 827
Aggression and combativeness 827
Screaming 827
Abnormal sexual behaviours 828
Repetitive behaviours 828
Hoarding 828
Caregiver needs 828
Key points 830
36 Speech and language disorders 833
Objectives 833
Key terms 834
Aphasia 834
Types of aphasia 834
Apraxia of speech 835
Dysarthria 835
Emotional effects of speech and language disorders 835
Treatment for speech and language disorders 836
The use of computers that assist clients with speech and language challenges 837
Communicating with clients 837
Key points 841
37 Hearing and vision disorders 843
Objectives 843
Key terms 844
Ear disorders 844
Effects of hearing impairment 846
Aids for people with hearing loss 846
Hearing aids 846
Technology for hearing assistance 847
Caring for clients with hearing impairment 848
Eye disorders and vision impairment 849
Effects of vision impairment 851
Vision aids 851
Eyeglasses 851
Contact lenses 852
Aids for reading 852
Communication aids 852
Devices for entertainment 852
Medical devices 852
Artificial eyes 852
Caring for clients with vision loss 853
Key points 854
38 Caring for mothers and infants 857
Objectives 857
Key terms 858
Caring for new mothers 858
Perineal care 860
Episiotomies 860
Care of abdominal incisions 861
Breast care 861
Postpartum blues, depression, and psychosis 862
Caring for infants 862
Holding the infant 862
Swaddling the infant 863
Comforting the crying infant 863
Cradle cap, diaper rash, and thrush 864
Cradle cap 864
Diaper rash 865
Thrush 865
Cause 866
Treatment 866
Signs and symptoms of potentially serious illness 867
Helping mothers breastfeed 867
Helping mothers bottlefeed 868
Cleaning the equipment 869
Bottlefeeding the infant 870
Burping the infant 871
Diapering 872
Care of the umbilical cord 874
Caring for uncircumcised and circumcised babies 876
Bathing the infant 876
Nail care 882
Weighing infants 882
Key points 883
39 Developmental disabilities 885
Objectives 885
Key terms 886
Developmental disabilities and the family 886
Types of developmental disabilities 887
Intellectual disabilities 888
Down syndrome 890
Cerebral palsy 891
Autism 892
Epilepsy 893
Spina bifida 894
Fetal alcohol spectrum disorders 895
Caring for clients with developmental disabilities 895
Key points 897
40 Assisting with medications 900
Objectives 900
Key terms 901
Scope of practice: your role 903
How medications work in the body 904
Purpose of medications 904
Drug action 904
Drug interactions 904
Types of medications 908
Drug effects and classifications 908
Factors affecting drug action 908
Side effects 908
Drug allergy 911
Documentation 912
Understanding abbreviations 912
The nine “rights” of assisting with medications 912
Medication errors 915
Key points 931
41 Measuring height, weight, and vital signs 933
Objectives 933
Key terms 934
Measuring height and weight 934
Measuring and reporting vital signs 934
Body temperature 940
Temperature sites 940
Taking oral temperature 941
Taking tympanic temperature 941
Taking axillary temperature 942
Thermometers 942
Electronic thermometers 943
Dot matrix thermometers 944
Temperature-sensitive tape 946
Pulse 947
Sites for taking the pulse 947
Pulse rate 947
Rhythm and force of the pulse 948
Taking the radial pulse 948
Respirations 949
Blood pressure 951
Factors affecting blood pressure 951
Equipment 952
Sphygmomanometer 952
Stethoscope 952
Measuring blood pressure 954
Key points 958
42 Wound care 961
Objectives 961
Key terms 962
Types of wounds 964
Skin tears 964
Causes of skin tears 965
Clients at risk for skin tears 966
Prevention and treatment of skin tears 966
Pressure ulcers 966
Causes of pressure ulcers 966
Other high risk areas 966
Shearing 968
Clients at risk for pressure ulcers 968
Signs of pressure ulcers 969
Prevention and treatment of pressure ulcers 969
Special beds 970
Bed cradle 970
Elbow protectors 972
Heel elevators 972
Flotation pads 972
Egg crate–like mattress 972
Other equipment 973
Leg and foot ulcers 973
Circulatory ulcers 973
Venous ulcers 973
Appearance 973
Causes 973
Prevention 973
Arterial ulcers 974
Causes 974
Appearance 974
Treatment and prevention 974
Wound healing 975
Types of wound healing 975
Complications of wounds 975
Hemorrhage 975
Infection 975
Dehiscence 975
Evisceration 976
Wound appearance 976
Wound drainage 976
Dressings 978
Sterile dressings 978
Types of dressings 978
Securing dressings 979
Tape 979
Applying dressings 983
Heat and cold applications 986
Key points 987
43 Heat and cold applications 990
Objectives 990
Key terms 991
Heat applications 993
Complications 993
Moist and dry heat applications 995
Warm compresses 995
Warm soaks 997
The sitz bath 999
Warm packs 1003
Cold applications 1005
Complications 1005
Moist and dry cold applications 1005
Ice bags, ice collars, ice gloves, and dry cold packs 1006
Cold compresses 1006
Key points 1010
44 Oxygen needs 1012
Objectives 1012
Key terms 1013
Factors affecting oxygen needs 1015
Altered respiratory function 1015
Abnormal respiratory patterns 1017
Hypoxia 1017
Promoting oxygenation 1018
Positioning and providing rest periods 1019
Coughing and deep breathing 1020
Incentive spirometry 1020
Assisting with oxygen therapy 1023
Your role in oxygen therapy 1023
Oxygen sources 1024
Oxygen concentrator 1024
Oxygen cylinder 1024
Liquid oxygen system 1024
Oxygen therapy and safety 1025
Oxygen and fire safety 1025
Oxygen administration devices 1026
Nasal cannula 1026
Simple face mask 1027
Partial-rebreather mask 1027
Non-rebreather mask 1027
Venturi mask 1028
Oxygen flow rates 1028
Preparing for oxygen administration 1029
Humidified oxygen 1029
Assisting with assessment and diagnostic testing 1031
Pulse oximetry 1031
Collecting sputum specimens 1034
Artificial airways 1037
Types 1037
Care of a client with an artificial airway 1038
Tracheostomies 1038
Suctioning an airway 1040
Suctioning sites 1041
Safety measures related to suctioning 1041
Mechanical ventilation 1041
Chest tubes 1044
Key points 1045
45 Assisting with the physical examination 1048
Objectives 1048
Key terms 1049
Your responsibilities 1049
Equipment 1050
Preparing the client 1050
Positioning and draping 1052
Assisting with the examination 1053
Assisting after the examination 1054
Key points 1054
46 The client having surgery 1056
Objectives 1056
Key terms 1057
Psychological care 1058
Client information 1058
Your role 1059
The preoperative period 1059
Preoperative teaching 1059
Special tests 1060
Nutrition and fluids 1060
Elimination 1060
Personal care 1060
Valuables 1061
Skin preparation 1061
The preoperative checklist 1061
Preoperative medication 1061
Transport to the operating room 1063
Anesthesia 1063
The postoperative period 1063
Preparing the client’s room 1063
Return from the recovery room 1063
Observations 1064
Positioning 1064
Coughing and deep breathing 1065
Stimulating circulation 1065
Leg exercises 1065
Elastic stockings and bandages 1066
Early ambulation 1066
Wound healing 1066
Nutrition and fluids 1066
Elimination 1067
Comfort and rest 1067
Personal hygiene 1067
Key points 1068
47 Caring for a client who is dying 1070
Objectives 1070
Key terms 1071
Life-threatening illness 1071
Attitudes toward death 1071
Culture and religion 1072
Age 1073
Theories of grief 1073
Palliative care 1074
Caring for a client who is dying 1075
Emotional, social, intellectual, and spiritual needs 1075
Physical needs 1076
Comforting the family 1079
Legal issues 1079
Advance directive 1079
“Do not resuscitate” orders 1080
Signs of death 1080
Care of the body after death 1081
Funeral planning 1084
Key points 1084
48 Your job search 1086
Objectives 1086
Key terms 1086
Getting organized 1087
Setting priorities and goals 1087
Preparing your résumé 1088
Using social networking sites 1088
Elements of a résumé 1089
Getting started on your résumé 1089
Organizing your résumé 1089
Chronological résumé 1089
Functional résumé 1089
Creating your résumé 1092
Formatting and printing 1092
Finding and following leads 1092
Selecting references 1093
Preparing a letter of application 1093
Determining the employer’s needs 1096
Organizing a letter of application 1096
Front matter 1096
Body 1096
Closing 1096
Writing your letter 1096
Delivering your letter 1097
Tips on conveying professionalism electronically 1097
Completing a job application form 1097
The interview 1098
The group interview 1099
More than one applicant 1099
More than one interviewer 1099
Practising for your job interview 1099
Developing listening skills 1099
Practising relaxation techniques 1100
Practising your responses 1100
Planning 1100
Making a good impression 1101
Grooming 1101
Clothing 1101
Conduct 1101
Interview tips 1101
Follow-up 1102
The employment offer 1102
Accepting an offer 1102
Terms of employment 1104
Conditional offer 1104
Probation 1104
Benefits 1104
How to refuse or leave a job without leaving a negative impression 1104
Key points 1105
Appendix 1107
Glossary 1109
References 1137
Chapter 2 1137
Chapter 3 1137
Chapter 4 1137
Chapter 8 1137
Chapter 9 1138
Chapter 10 1138
Chapter 11 1138
Chapter 12 1138
Chapter 16 1138
Chapter 18 1139
Additional resources 1139
Chapter 19 1139
Chapter 20 1139
Chapter 21 1140
Chapter 23 1140
Chapter 27 1140
Chapter 30 1140
Chapter 34 1140
Chapter 35 1141
Chapter 36 1141
Chapter 37 1142
Chapter 38 1142
Chapter 39 1142
Chapter 47 1142
Chapter 48 1142
Index 1143
Procedures 1158
Chapter 20 Preventing infection 1158
Chapter 23 Body mechanics: moving, positioning, transferring, and lifting the client 1158
Chapter 24 Exercise and activity 1158
Chapter 26 Beds and bed making 1158
Chapter 27 Nutrition and fluids 1158
Chapter 29 Personal hygiene 1158
Chapter 30 Grooming and dressing 1158
Chapter 31 Urinary elimination 1159
Chapter 32 Bowel elimination 1159
Chapter 38 Caring for mothers and infants 1159
Chapter 40 Assisting with medications 1159
Chapter 41 Measuring height, weight, and vital signs 1159
Chapter 42 Wound care 1159
Chapter 43 Heat and cold applications 1159
Chapter 44 Oxygen needs 1159
Chapter 45 Assisting with the physical examination 1159
Chapter 47 Caring for a client who is dying 1159
Contents ifc-1
Appendix 3 Insert-1
Vital signs Insert-1
Normal body temperatures Insert-1
Pulse Insert-1
Respirations Insert-1
Blood pressure Insert-1
Normal: Insert-1
Abnormal: Insert-1
Positioning Insert-1
Measurement conversions Insert-2
Range-of-motion (ROM) definitions Insert-2
Abbreviations Insert-2
24-hour clock Insert-2