BOOK
Practice Management for the Dental Team - E-Book
Betty Ladley Finkbeiner | Charles Allan Finkbeiner
(2015)
Additional Information
Book Details
Abstract
Learn the business skills you need to run a dental office! Practice Management for the Dental Team, 8th Edition, is comprehensive one-stop resource for dental practice management and the only one that includes EagleSoft practice management software screen shots and exercises for a realistic office experience. This unique text provides practical information on a wide range of dental office skills, from managing patients to running the business. The 8th Edition covers changes in technology in the dental office, including the electronic health record (EHR); telecommunications; appointment scheduling and tracking, and dental office accounting and financial management.
- UNIQUE! Patterson Dental EagleSoft practice management content includes screen shots and original exercises that equip you with valuable realistic practice experience.
- Comprehensive coverage on the business of managing a dental practice provides vital information to ensure the success of any dental practice.
- Key terminology defined in the chapter’s glossary and called out in boldface color within chapter discussions helps you understand dental practice and clinical dentistry terminology essential to the success of any team member.
- Learning Activities and Practice Notes encourage you to apply the content to realistic office situations and convey important tips and advice.
- Learning outcomes at the beginning of each chapter frame the content and serve as checkpoints for comprehension and study.
- Summary tables and boxes provide easy-to-read summaries of text discussions that support visual learners and serve as useful review and study tools.
- Expert author Betty Ladley Finkbeiner imparts knowledge and advice from her years of experience and wide reach in practice and education.
- Bibliographical citations direct you to targeted sources of information where additional dental-related information can be located.
- Appendixes provide supplemental information for quick and handy office reference.
- Ancillary content supplements the core text presentations, providing opportunities for practice and study.
- NEW and UPDATED! Electronic health record (EHR) content addresses the changes in technology related to the paperless dental office, telecommunications, appointment management, and financial systems to help you become compliant with EHR federal mandates.
- NEW! Practice quizzes for each chapter on the Evolve website help you test comprehension and prepare for classroom and board exams.
- NEW! Artwork focuses on new equipment and technology, specifically the paperless dental office.
Table of Contents
| Section Title | Page | Action | Price |
|---|---|---|---|
| Front Cover | cover | ||
| Inside Front Cover | ifc1 | ||
| Practice Management for the Dental Team 8E | i | ||
| Copyright Page | ii | ||
| Contributors | iii | ||
| Reviewers | iv | ||
| Dedication | v | ||
| Preface | vi | ||
| Background | vi | ||
| Audience | vi | ||
| Importance to the Profession | vi | ||
| Organization | vi | ||
| Key Features | vi | ||
| New to this Edition | vii | ||
| Ancillaries | vii | ||
| Student Workbook | vii | ||
| Evolve Website | vii | ||
| Instructor Resources | vii | ||
| Student Resources | viii | ||
| Acknowledgments | ix | ||
| Table Of Contents | x | ||
| I Dentistry as A Business | 1 | ||
| 1 The Business of Dentistry | 1 | ||
| Learning Outcomes | 1 | ||
| Key Terms | 1 | ||
| Dentistry as a Service Profession | 2 | ||
| Cultural Competency | 3 | ||
| Organizational Culture | 4 | ||
| Types of Dental Practices | 6 | ||
| General Dentistry | 6 | ||
| Specialties of Dentistry | 6 | ||
| Dental Management Companies | 7 | ||
| Leadership and Management in the Twenty-First Century | 8 | ||
| Live by a Set of Values | 8 | ||
| Build a Shared Vision | 8 | ||
| Maintain a Commitment to Service | 8 | ||
| Empower Others | 8 | ||
| Reward Risk Taking | 8 | ||
| Manage Chaos | 9 | ||
| Know How to Follow | 9 | ||
| Today’s Leader | 9 | ||
| Personal Characteristics of an Effective Leader | 9 | ||
| Self-Confidence | 9 | ||
| Competence | 10 | ||
| Genuineness | 10 | ||
| Acceptance of a Culturally Diverse Population | 10 | ||
| Enthusiasm | 10 | ||
| Assertiveness | 11 | ||
| Effective Listening | 11 | ||
| Recognition of Others’ Needs | 12 | ||
| Sense of Humor | 12 | ||
| Willingness to Be a Team Player | 12 | ||
| Bibliography | 12 | ||
| Recommended Websites | 12 | ||
| 2 Dental Team Management | 13 | ||
| Learning Outcomes | 13 | ||
| Key Terms | 13 | ||
| Establishing Practice Goals and Objectives | 14 | ||
| Factors That Motivate Employees | 14 | ||
| Business Office Etiquette | 14 | ||
| The Members of the Dental Team | 15 | ||
| Dentist | 15 | ||
| Dental Hygienist | 15 | ||
| Dental Assistant | 16 | ||
| Dental Laboratory Technician | 16 | ||
| Emerging Dental Workforce Models | 16 | ||
| The Shifting Role of the Administrative Assistant | 17 | ||
| Staff Management | 17 | ||
| The “Five Rs” of Management | 17 | ||
| Functions of an Administrative Assistant | 18 | ||
| Basic Skills of an Administrative Assistant | 19 | ||
| The Ethical Administrative Assistant | 19 | ||
| Staff Communication | 20 | ||
| Channels of Communication | 20 | ||
| Empowering Employees | 21 | ||
| Conducting a Staff Meeting | 21 | ||
| Managing Conflict | 22 | ||
| Barriers to Staff Communication | 23 | ||
| Advantages of Hiring a Skilled Administrative Assistant | 23 | ||
| Time Management | 23 | ||
| Learning to Use Time Efficiently | 23 | ||
| Maintaining Daily Schedules | 24 | ||
| Designing a Procedural Manual | 24 | ||
| Guidelines for a Procedural Manual | 25 | ||
| Writing a Personnel Policy | 25 | ||
| Hiring Practices | 25 | ||
| Writing a Job Description | 25 | ||
| Writing a Job Advertisement | 29 | ||
| Interviewing Prospective Employees | 29 | ||
| Legal Considerations in Hiring | 29 | ||
| Pre-employment Testing | 30 | ||
| Conducting an Interview | 31 | ||
| Concluding an Interview | 32 | ||
| New Employee Training | 33 | ||
| Bibliography | 33 | ||
| 3 Practice Management | 34 | ||
| Learning Outcomes | 34 | ||
| Key Terms | 34 | ||
| Understanding Patient Needs | 34 | ||
| Maslow’s Hierarchy of Needs | 35 | ||
| Rogers’ Client-Centered Therapy | 36 | ||
| Locus of Control | 36 | ||
| Barriers to Patient Communication | 37 | ||
| Common Obstacles | 37 | ||
| Recognizing Nonverbal Cues | 38 | ||
| Nervousness | 38 | ||
| Defensiveness | 38 | ||
| Touching | 38 | ||
| Openness | 38 | ||
| Embarrassment | 39 | ||
| Improving Verbal Images | 40 | ||
| Be Positive in Responses to Patients | 40 | ||
| The Patient | 40 | ||
| Patient Rights | 40 | ||
| Managing the Patient’s Special Needs | 40 | ||
| Recognizing Abuse | 41 | ||
| Reception Room Techniques | 41 | ||
| The Role of the Receptionist | 41 | ||
| Reception Room Appeal | 42 | ||
| Waiting Patients | 42 | ||
| Office Policy | 43 | ||
| Contents of an Office Policy | 43 | ||
| Designing an Office Policy Statement | 43 | ||
| Marketing | 43 | ||
| Creating a Website | 44 | ||
| Identifying Objectives | 44 | ||
| Creating an Office Trademark or Logo | 45 | ||
| Designing the Pages. | 45 | ||
| Identifying a Web Server. | 46 | ||
| Uploading the Pages to the Server. | 46 | ||
| Determine When and By Whom the Website Will Be Updated. | 46 | ||
| Update the Website Regularly. | 47 | ||
| Enthusiastic Attitude | 47 | ||
| Seizing Opportunities | 47 | ||
| Practice Ambassadors | 47 | ||
| Internal Marketing | 47 | ||
| External Marketing | 47 | ||
| Newsletters as Marketing Devices | 47 | ||
| Bibliography | 49 | ||
| 4 Legal and Ethical Issues in the Dental Business Office | 50 | ||
| Learning Outcomes | 50 | ||
| Key Terms | 50 | ||
| Definition of Law | 52 | ||
| Law Relative to Dentistry | 52 | ||
| Classifications of Law | 52 | ||
| Litigation | 52 | ||
| Crimes and Torts | 53 | ||
| Overview and Definitions | 53 | ||
| Dental Practice Act | 53 | ||
| Professional Standards | 54 | ||
| Code of Ethics | 54 | ||
| American Dental Association Principles of Ethics and Code of Professional Conduct | 55 | ||
| American Dental Assistants Association Principles of Ethics | 55 | ||
| American Dental Hygienists’ Association Code of Ethics | 56 | ||
| American Association of Dental Office Managers | 56 | ||
| Ethical and Legal Considerations for the Administrative Assistant | 56 | ||
| Vigilance | 56 | ||
| Assignment of Duties | 56 | ||
| Consent | 57 | ||
| Informed Consent | 57 | ||
| Express Consent | 57 | ||
| Implied Consent | 57 | ||
| Informed Refusal | 58 | ||
| Managed Care | 59 | ||
| Risk Management Programs | 60 | ||
| Abandonment | 60 | ||
| Fraud | 61 | ||
| Records Management | 61 | ||
| Defamation of Character | 62 | ||
| Negligence | 62 | ||
| Invasion of Privacy | 62 | ||
| Good Samaritan Law | 63 | ||
| Americans with Disabilities Act | 63 | ||
| Computer Security | 63 | ||
| Making Ethical Decisions | 64 | ||
| Bibliography | 64 | ||
| Recommended Websites | 64 | ||
| State-Specific Dental Assistant Information | 64 | ||
| 5 Business Office Technology | 65 | ||
| Learning Outcomes | 65 | ||
| Key Terms | 65 | ||
| Information Systems | 66 | ||
| Computers and Other Hardware | 66 | ||
| Apps and Software | 71 | ||
| Data | 71 | ||
| Personnel | 71 | ||
| Procedures | 71 | ||
| Operations and the Information System | 72 | ||
| Information Processing Cycle | 72 | ||
| Parts of a Computing Device | 72 | ||
| Input Device | 72 | ||
| Processor | 72 | ||
| Output Device | 72 | ||
| Storage Media | 72 | ||
| Networks and Telecommunication | 72 | ||
| Profitability of the Information System | 72 | ||
| App (Application) and Software Selection | 75 | ||
| Integrated Applications | 84 | ||
| Clinical Records Applications | 86 | ||
| Establishing Procedures for Computerization | 86 | ||
| Summary of Technology in the Business Office | 86 | ||
| Bibliography | 86 | ||
| Recommended Websites | 86 | ||
| 6 Office Design and Equipment Placement | 87 | ||
| Learning Outcomes | 87 | ||
| Key Terms | 87 | ||
| Physical Environment | 87 | ||
| Office Design and the Americans with Disabilities Act | 88 | ||
| Seasonal Affective Disorder | 88 | ||
| Design of the Reception Room | 89 | ||
| Business Office Work Triangle | 90 | ||
| Design of the Business Office | 91 | ||
| Workstation Organization | 94 | ||
| Principles of Time and Motion | 94 | ||
| Body Positioning | 95 | ||
| Basic Principles | 95 | ||
| Health and Safety Issues | 97 | ||
| Selecting Office Supplies | 98 | ||
| Bibliography | 100 | ||
| Recommended Websites | 100 | ||
| II Communication Management | 101 | ||
| 7 Working with Dental Office Documents | 101 | ||
| Learning Outcomes | 101 | ||
| Key Terms | 101 | ||
| Overview of a Records Management System | 102 | ||
| Categories of Records | 103 | ||
| Vital Records | 103 | ||
| Important Records | 103 | ||
| Useful Records | 103 | ||
| Nonessential Records | 103 | ||
| Health Insurance Portability and Accountability Act | 103 | ||
| Clinical Records | 105 | ||
| Components of a Clinical Record | 106 | ||
| Electronic Health Records | 107 | ||
| Patient File Envelope or Folder for Paper Records | 107 | ||
| Patient Registration and Health History Forms | 109 | ||
| Clinical Chart | 116 | ||
| Treatment Record/Progress Notes | 116 | ||
| Dental Diagnosis, Treatment Plan, and Estimate | 116 | ||
| Consultation and Referral Report | 116 | ||
| Medication History and Prescriptions | 116 | ||
| Laboratory Requisitions | 116 | ||
| Consent Form | 116 | ||
| Refusal of Treatment | 116 | ||
| Letters | 116 | ||
| Postal Receipts | 125 | ||
| Radiographic Films | 125 | ||
| Test Results | 125 | ||
| Entering Data on a Clinical Chart | 125 | ||
| Types of Clinical Data Entries | 127 | ||
| Tooth Nomenclature | 127 | ||
| Tooth-Numbering Systems | 128 | ||
| Universal/National Numbering System. | 128 | ||
| Palmer Notation System. | 129 | ||
| International Standards Organizational System/ Fédération Dentaire Internationale System. | 129 | ||
| Tooth Surfaces | 130 | ||
| Charting Symbols and Abbreviations | 132 | ||
| Records Retention | 136 | ||
| Records Transfer | 136 | ||
| Occupational Safety and Health Administration Records | 136 | ||
| Occupational Safety and Health Administration Records Relating to Each Employee | 136 | ||
| Employee Records | 137 | ||
| Employment Forms | 137 | ||
| Employment Tax Information Forms (see Chapter 16) | 137 | ||
| Bibliography | 137 | ||
| Recommended Websites | 137 | ||
| 8 Storage of Business Records | 138 | ||
| Learning Outcomes | 138 | ||
| Key Terms | 138 | ||
| Preparing Records for Filing | 139 | ||
| Basic Steps | 139 | ||
| Records Retention | 140 | ||
| Classification of Filing Systems | 140 | ||
| Five Basic Systems | 140 | ||
| Selecting the Appropriate Filing System | 141 | ||
| Alphabetical System | 141 | ||
| Geographical Filing System | 141 | ||
| Numerical Filing System | 141 | ||
| Subject Filing System | 141 | ||
| Chronological Filing System | 141 | ||
| Basic System. | 141 | ||
| Tickler File. | 141 | ||
| Electronic Files | 143 | ||
| Storage | 143 | ||
| Care of Recordable Media | 143 | ||
| Equipment | 144 | ||
| Storage Supplies | 145 | ||
| Managing Workstation Records Effectively | 147 | ||
| Bibliography | 149 | ||
| Recommended Websites | 149 | ||
| 9 Written Communications | 150 | ||
| Learning Outcomes | 150 | ||
| Key Terms | 150 | ||
| Letters | 151 | ||
| Referral Thank You Letters | 151 | ||
| Letters of Appreciation to Cooperative Patients | 151 | ||
| Birthday Letters and Holiday Greetings | 151 | ||
| Congratulatory Letters | 151 | ||
| Referrals for Consultation or Treatment | 156 | ||
| Sympathy Messages | 156 | ||
| Miscellaneous Letters | 156 | ||
| Selecting Stationery Supplies | 156 | ||
| Characteristics of an Effective Letter | 157 | ||
| Parts of a Business Letter | 162 | ||
| Date Line | 162 | ||
| Inside Address | 162 | ||
| Salutation | 162 | ||
| Body of the Letter | 163 | ||
| Complimentary Close | 163 | ||
| Keyboarded Signature | 164 | ||
| Reference Initials | 164 | ||
| Attention Line | 164 | ||
| Subject Line | 165 | ||
| Enclosures | 165 | ||
| Copy Notation | 165 | ||
| Special Mailing Notations | 165 | ||
| Types of Copy Notations | 165 | ||
| Blind Copy | 165 | ||
| Postscript | 165 | ||
| Second-Page Heading | 166 | ||
| Punctuation Styles in Business Letters | 166 | ||
| Capitalization | 166 | ||
| Common Usage | 166 | ||
| Outline Form | 166 | ||
| First Word After a Colon | 169 | ||
| Names | 169 | ||
| Titles Used in Business and Professions | 170 | ||
| Telephone Numbers | 170 | ||
| Preparing an Effective Letter | 170 | ||
| Collecting Information | 170 | ||
| Making an Outline | 170 | ||
| Developing the Letter | 170 | ||
| Selecting the Format | 171 | ||
| Reviewing the Letter | 171 | ||
| Producing the Final Letter | 171 | ||
| Proofreading the Letter | 171 | ||
| Distributing the Letter | 174 | ||
| Storing the Document | 174 | ||
| Preparing the Envelope | 175 | ||
| Address Format | 175 | ||
| Punctuation on Address Labels | 176 | ||
| Folding and Inserting the Letter | 176 | ||
| Electronic Mail (E-Mail) | 176 | ||
| Basic Considerations | 176 | ||
| E-mail Ethics and Etiquette | 178 | ||
| Other Types of Written Communication | 178 | ||
| Postcards | 178 | ||
| Interoffice Memoranda | 178 | ||
| Manuscripts | 179 | ||
| Dictation and Transcription | 179 | ||
| Managing Office Mail | 182 | ||
| Processing Outgoing Mail | 182 | ||
| Classification of Mail | 182 | ||
| Certified Mail | 182 | ||
| Collect on Delivery | 182 | ||
| Delivery Confirmation | 182 | ||
| Express Mail | 183 | ||
| First-Class Mail | 183 | ||
| Periodicals | 183 | ||
| Insured Mail | 183 | ||
| Priority Mail | 183 | ||
| Registered Mail | 183 | ||
| Return Receipt | 183 | ||
| Signature Confirmation | 183 | ||
| Standard Mail | 183 | ||
| Mailing Accessories and Methods | 184 | ||
| Postage Scale | 184 | ||
| Postage Meter | 184 | ||
| 184 | |||
| Facsimile | 184 | ||
| Mailing Services | 184 | ||
| Shipping Providers | 184 | ||
| Laboratory Services | 185 | ||
| Processing Incoming Mail | 185 | ||
| Managing Mail in the Dentist’s Absence | 186 | ||
| Bibliography | 186 | ||
| Recommended Websites | 186 | ||
| 10 Electronic and Telecommunications | 187 | ||
| Learning Outcomes | 187 | ||
| Key Terms | 187 | ||
| Forms of Communications in Dentistry | 188 | ||
| Telephones | 189 | ||
| Selecting a Communications Carrier | 190 | ||
| Telephone Features | 190 | ||
| Speakerphone. | 190 | ||
| Voicemail Messaging. | 191 | ||
| Conference Calls. | 191 | ||
| Caller ID. | 191 | ||
| Call Forwarding. | 191 | ||
| Call Holding. | 191 | ||
| Music on Hold. | 191 | ||
| Automatic Call Back. | 191 | ||
| Automatic Call Stacking. | 191 | ||
| Speed Dialing. | 191 | ||
| Call Timing. | 191 | ||
| Call Restriction. | 192 | ||
| Identified Ringing. | 192 | ||
| Liquid Crystal Display. | 192 | ||
| Multiple Lines or Key Telephones. | 192 | ||
| Pagers | 192 | ||
| Smartphones | 192 | ||
| Instant Messaging System | 192 | ||
| How Does It Work? | 192 | ||
| Facsimile (FAX) Communication System | 193 | ||
| Direct Distance Dialing | 194 | ||
| Toll-Free Service | 194 | ||
| Telephone Directories | 194 | ||
| Developing Effective Telephone Etiquette | 194 | ||
| Speaking Voice | 195 | ||
| Creating a Good Image | 196 | ||
| Managing Incoming Calls | 196 | ||
| Managing Outgoing Calls | 199 | ||
| Recording Telephone Messages Carefully | 201 | ||
| Personal Telephone Calls | 201 | ||
| Cellular Telephone Etiquette | 202 | ||
| Social Media | 202 | ||
| Bibliography | 203 | ||
| Recommended Websites | 203 | ||
| III Business Office Systems | 204 | ||
| 11 Appointment Management Systems | 204 | ||
| Learning Outcomes | 204 | ||
| Key Terms | 204 | ||
| The Electronic Appointment Book | 205 | ||
| Designing the Appointment Book Matrix | 206 | ||
| Appointment Time Schedule | 211 | ||
| Important Factors to Consider when Scheduling Appointments | 211 | ||
| Emergency Patients | 211 | ||
| Young Children | 211 | ||
| Older Adults | 212 | ||
| The Dentist’s Body Clock | 212 | ||
| Scheduling for Productivity | 212 | ||
| Extended Office Hours | 212 | ||
| Management of Prime Time | 212 | ||
| Habitually Late Patients | 212 | ||
| Series Appointments | 212 | ||
| Patient Who Arrives on the Wrong Day | 213 | ||
| Drop-Ins | 213 | ||
| Broken Appointments | 213 | ||
| Dovetailing | 213 | ||
| Establishing an Appointment Time | 214 | ||
| Confirming Appointments | 214 | ||
| Entering Appointments | 214 | ||
| Overview | 214 | ||
| New Appointment | 215 | ||
| Patient Information | 215 | ||
| Appointment Entry | 215 | ||
| Provider Time on Appointment | 216 | ||
| Services | 216 | ||
| Tabs | 216 | ||
| Additional Activities in Appointment Entries | 217 | ||
| Appointment Search | 217 | ||
| Appointment Card | 217 | ||
| Appointment Card Form and Preview Button | 220 | ||
| Daily Appointment Schedule | 220 | ||
| Scheduling Patients in an Advanced-Function Practice | 220 | ||
| Bibliography | 222 | ||
| Recommended Websites | 222 | ||
| 12 Recall Systems | 223 | ||
| Learning Outcomes | 223 | ||
| Key Terms | 223 | ||
| Keeping Patients Informed | 224 | ||
| Types of Recall or Re-care Systems | 224 | ||
| Advanced Appointment System | 224 | ||
| Telephone Recall or Re-care System | 225 | ||
| Mail Recall or Re-care System | 225 | ||
| Telecommunications (E-mail or Text Messaging) Recall or Re-care System | 226 | ||
| Establishing a Recall or Re-care System | 227 | ||
| Electronic Recall or Re-care Files | 227 | ||
| Follow-Up Care | 227 | ||
| Purging the System | 227 | ||
| Bibliography | 227 | ||
| 13 Inventory Systems and Supply Ordering | 228 | ||
| Learning Outcomes | 228 | ||
| Key Terms | 228 | ||
| Types of Supplies | 229 | ||
| Basic Categories | 229 | ||
| Selecting Supplies | 229 | ||
| Designing an Inventory System | 229 | ||
| Capital Equipment Inventory Control | 229 | ||
| Expendable and Nonexpendable Supplies Inventory Control | 230 | ||
| Automated Inventory Systems | 230 | ||
| Manual Inventory Systems | 234 | ||
| Card System | 234 | ||
| Alphabetical List | 234 | ||
| Maintaining the Inventory System | 234 | ||
| Identifying Reorder Points | 234 | ||
| Determining Supply Quantity | 235 | ||
| Receiving Supplies | 235 | ||
| Receiving Credit | 236 | ||
| Back-Ordered Supplies | 236 | ||
| Purchase Orders | 236 | ||
| Storage of Supplies | 236 | ||
| Inventory Evaluation | 239 | ||
| Bibliography | 241 | ||
| Dental Suppliers | 241 | ||
| 14 Dental Insurance | 242 | ||
| Learning Outcomes | 242 | ||
| Key Terms | 242 | ||
| Overview of Dental Insurance | 244 | ||
| Evolution | 244 | ||
| Parties Involved | 244 | ||
| Patient | 245 | ||
| Dentist | 245 | ||
| Dental Benefits Carrier | 245 | ||
| Group or Program Sponsor | 245 | ||
| Dental Benefits Programs | 245 | ||
| Indemnity | 245 | ||
| Capitation | 246 | ||
| Alternative Benefit Plans | 246 | ||
| Preparing Dental Claim Forms | 247 | ||
| Paper Claim Form | 247 | ||
| Electronic Claim Form | 247 | ||
| Via Clearinghouse | 249 | ||
| Direct to Carrier | 249 | ||
| Coordination of Benefits | 250 | ||
| Determining the Order of Liability | 250 | ||
| Coordination of Benefits Limitations | 250 | ||
| Reviewing the Completed Claim Form | 250 | ||
| Dental Claim Payments | 251 | ||
| Special Programs | 253 | ||
| Medicaid | 253 | ||
| U.S. Department of Veterans Affairs | 253 | ||
| Guidelines for Successful Claims Administration | 253 | ||
| Insurance Fraud | 254 | ||
| Dental Insurance Terminology | 254 | ||
| Bibliography | 255 | ||
| Recommended Websites | 255 | ||
| 15 Financial Systems: | 256 | ||
| Learning Outcomes | 256 | ||
| Key Terms | 256 | ||
| Understanding Basic Mathematical Computations | 257 | ||
| Decimals | 257 | ||
| Adding and Subtracting Decimals | 257 | ||
| Multiplying Decimals | 257 | ||
| Percentages | 257 | ||
| Types of Bookkeeping Systems | 258 | ||
| Overview | 258 | ||
| Components of a Computerized Bookkeeping System | 258 | ||
| Opening the Program | 258 | ||
| Locating Account Information | 259 | ||
| Editing Patient Information | 260 | ||
| Adding, Inactivating, or Transferring a Patient | 260 | ||
| Posting Transactions | 260 | ||
| Backing up Data | 260 | ||
| Special Situations | 261 | ||
| Credit Balance | 262 | ||
| Nonsufficient Funds | 262 | ||
| Courtesy Discount | 263 | ||
| Debit and Credit Cards | 263 | ||
| Healthcare Credit Cards | 265 | ||
| Statements | 265 | ||
| Identity Theft | 265 | ||
| Establishing Financial Arrangements | 265 | ||
| Well-Defined Policies | 265 | ||
| Types of Payment Policies | 266 | ||
| Cash-Only System | 266 | ||
| Payment of Statement in Full | 266 | ||
| Extended Payment | 266 | ||
| Using a Credit Bureau | 267 | ||
| Collection Procedures | 268 | ||
| Aging Accounts | 268 | ||
| Fair Debt Collection Practices Act | 268 | ||
| Collection Letters | 268 | ||
| Telephone as a Collection Instrument | 271 | ||
| Collection Agency | 272 | ||
| Bibliography | 272 | ||
| Recommended Websites | 272 | ||
| 16 Other Financial Systems | 273 | ||
| Learning Outcomes | 273 | ||
| Key Terms | 273 | ||
| Determining a Budget | 275 | ||
| Bank Accounts | 275 | ||
| Online Banking | 275 | ||
| Establishing a Checking Account | 276 | ||
| Checks | 276 | ||
| Preparing Checks | 277 | ||
| Types of Checks | 277 | ||
| Accepting and Cashing Checks | 279 | ||
| Other Forms of Payment | 280 | ||
| Deposits | 282 | ||
| Night Depository | 282 | ||
| Automatic Teller Machine | 283 | ||
| Reconciling the Bank Statement | 283 | ||
| Basic Steps | 283 | ||
| Petty Cash | 283 | ||
| Recording Business Expenses | 284 | ||
| Maintaining Payroll Records | 284 | ||
| Initial Payroll Records | 287 | ||
| Employee Earnings Records | 287 | ||
| Determining Employee Wages | 289 | ||
| Electronically Depositing Withheld Income Tax and Social Security Taxes | 291 | ||
| Electronic Deposit Requirement | 291 | ||
| Lookback Period | 292 | ||
| Federal Unemployment Tax | 293 | ||
| Wage and Tax Statement (Form W-2) | 294 | ||
| Report of Withheld Income Tax (Form W-3) | 296 | ||
| Retention of Payroll and Tax Records | 296 | ||
| Employer’s Responsibility for Tax Information | 296 | ||
| Bibliography | 297 | ||
| Recommended Websites | 297 | ||
| 17 Infection Control Systems | 298 | ||
| Learning Outcomes | 298 | ||
| Key Terms | 298 | ||
| Disease Transmission | 299 | ||
| Types of Infections | 300 | ||
| Routes of Infection Transmission | 300 | ||
| Infection Control in the Dental Office | 300 | ||
| Occupational Health Protection Program for the Dental Staff | 301 | ||
| Government Regulations | 302 | ||
| Maintaining Regulatory Records | 303 | ||
| Hazard Communication Program | 303 | ||
| Safety Data Sheets | 304 | ||
| Labeling of Hazardous Materials | 304 | ||
| Safety Equipment for Hazardous Situations | 304 | ||
| Infection Control Techniques | 304 | ||
| Aseptic Technique | 319 | ||
| Personal Protection | 321 | ||
| Immunization | 321 | ||
| Barrier Protection | 321 | ||
| Instrument Sterilization | 321 | ||
| Disposables | 322 | ||
| Laboratory Asepsis | 322 | ||
| Educating Patients About Infection Control Programs | 322 | ||
| Waste Disposal in the Dental Office | 322 | ||
| Bibliography | 324 | ||
| Recommended Websites | 324 | ||
| IV The Dental Assistant and the Workplace | 325 | ||
| 18 Planning and Managing Your Career Path | 325 | ||
| Learning Outcomes | 325 | ||
| Key Terms | 325 | ||
| Preparing for the Job Search | 325 | ||
| Planning and Organizing | 325 | ||
| Five Important Questions | 326 | ||
| Where Have I Been? | 326 | ||
| Where Am I Now? | 326 | ||
| Where Am I Going? | 327 | ||
| How Am I Going to Get There? | 327 | ||
| How Will I Know When I Have Arrived? | 327 | ||
| Self-Assessment | 327 | ||
| Critical Analysis | 327 | ||
| Identifying Personal Assets and Liabilities | 327 | ||
| Marketing Your Skills | 328 | ||
| Supporting Your Skills in Marketing | 328 | ||
| Administrative Assistant | 328 | ||
| Clinical Assistant | 328 | ||
| Dental Hygienist | 328 | ||
| Job Priorities | 329 | ||
| Determining Your Career Philosophy | 329 | ||
| Determining Your Worth to a Practice | 329 | ||
| Potential Areas of Employment | 330 | ||
| Private Practice | 330 | ||
| Institutional Dentistry | 330 | ||
| Insurance Offices | 330 | ||
| Research | 331 | ||
| Dental Manufacturers | 331 | ||
| Management Consulting Firms | 331 | ||
| Teaching | 331 | ||
| Where Do You Begin to Find Employment Opportunities? | 331 | ||
| School Placement | 331 | ||
| Newspaper Advertisements | 331 | ||
| Employment Agencies | 331 | ||
| Professional Organizations and Journals | 331 | ||
| Internet and World Wide Web | 332 | ||
| Personal Networks | 332 | ||
| Preparing Employment Data | 333 | ||
| Preparing a Letter of Application | 333 | ||
| Arouse Interest | 333 | ||
| Describe Your Skills and Abilities | 333 | ||
| Request an Interview | 334 | ||
| Contacting an Office by Telephone | 334 | ||
| Creating a Résumé | 334 | ||
| Personal Data | 335 | ||
| Professional Summary | 335 | ||
| Education | 335 | ||
| Work Experience | 343 | ||
| Optional Areas | 343 | ||
| Affiliations and Activities | 343 | ||
| References | 343 | ||
| Completing the Job Application Form | 344 | ||
| Preparing for an Interview | 344 | ||
| The Personal Interview | 345 | ||
| Other Formats for Interviewing | 348 | ||
| Working Interview | 348 | ||
| Virtual Interview | 348 | ||
| Concluding the Interview | 349 | ||
| Following Up After the Interview | 349 | ||
| Regular Self-Evaluation on the Job | 349 | ||
| Hints for Success as Part of the Dental Team | 350 | ||
| Learn the Names of Staff Members | 350 | ||
| Listen Attentively | 350 | ||
| Establish Meaningful Social Friendships | 350 | ||
| Use a Notebook and Calendar to Record Important Activities and Procedures | 350 | ||
| Observe Office Hours | 350 | ||
| Use Judgment When Working Overtime and Taking Breaks | 350 | ||
| Do Not Flaunt Your Education and Abilities | 350 | ||
| Seek Honest Performance Evaluations | 350 | ||
| Maintain Office Policies | 351 | ||
| Be Yourself | 351 | ||
| Asking for a Raise | 352 | ||
| Job Termination | 352 | ||
| Attitudes for Continued Success | 352 | ||
| Bibliography | 353 | ||
| Recommended Websites | 353 | ||
| Appendix A Composition Basics | 354 | ||
| Grammar | 354 | ||
| Subject and Verb Agreement | 354 | ||
| Pronouns | 354 | ||
| Plurals | 355 | ||
| Spelling | 355 | ||
| Bibliography | 355 | ||
| Appendix B Numbers | 356 | ||
| Bibliography | 356 | ||
| Appendix C Prefixes and Suffixes | 357 | ||
| Prefixes | 357 | ||
| Suffixes | 358 | ||
| Pronunciation of Medical-Dental Terms | 362 | ||
| Appendix D Abbreviations | 363 | ||
| Symbols | 366 | ||
| Appendix E Dental Terminology | 367 | ||
| Index | 373 | ||
| A | 373 | ||
| B | 374 | ||
| C | 374 | ||
| D | 375 | ||
| E | 376 | ||
| F | 377 | ||
| G | 377 | ||
| H | 377 | ||
| I | 378 | ||
| J | 378 | ||
| K | 379 | ||
| L | 379 | ||
| M | 379 | ||
| N | 380 | ||
| O | 380 | ||
| P | 380 | ||
| Q | 381 | ||
| R | 381 | ||
| S | 382 | ||
| T | 382 | ||
| U | 383 | ||
| V | 383 | ||
| W | 383 | ||
| Y | 383 | ||
| Z | 383 | ||
| Inside Back Cover | ibc1 |