Abstract

Interpersonal skills and awareness are key to building productive relationships with colleagues, associates and clients; to working collaboratively, solving problems and making informed decisions. With the growing complexity of portfolios, programs and projects, and the increasing geographic dispersion of stakeholders, the skills needed to communicate and understand others effectively have never been a more essential part of the blueprint for management success. "Interpersonal Skills for Portfolio, Program and Project Managers" brings into sharp focus the importance of these people skills or 'soft' skills to achieving results and ensuring customer satisfaction. With an emphasis on how approach and technique can be adapted to get the best out of the different situations and types of interaction that occur day-to-day in the business environment, this accessible resource includes: strategies for building effective, high-performing teams; guidelines for efficient teamwork in a virtual context; systems for handling stress and dealing with crises; and, methods for motivating and leading your team to success. With this wealth of practical advice to draw on and proven tools to put into practice, productive, rewarding interpersonal interaction will soon become second nature.