Abstract

The authors of this book provide clear guidelines on the many aspects of knowledge, skill and management expertise increasingly required by all counselling services. Due consideration and detailed advice is given on a broad range of essential issues, from setting up a counselling service to customer relations and quality control.

Topics examined include: implications of funding; budgeting; staffing; location and furnishing of premises; daily working routines; how to ensure a competent, professional, safe and ethical working practice; and the sheer complexities of being a manager of therapists.
`This is a most useful resource book for those involved in setting up and/or managing agencies..This book is particularly strong on the employment and management of counsellors and the environment in which they are to work, and the development of good standards' - Counselling

`This practical book is a must for any one who has just completed a Diploma in Counselling and is about to set up in private practice or start a counselling service.... A very useful, handy reference book that I would recommend, not only to anyone contemplating setting up a counselling service, but to individuals and organisations already in operation.' - British Journal of Guidance & Counselling