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Modern Dental Assisting - E-Book

Modern Dental Assisting - E-Book

Doni L. Bird | Debbie S. Robinson

(2013)

Additional Information

Book Details

Abstract

Prepare for a successful career as a dental assistant! Modern Dental Assisting is the leading text in dental assisting -- the most trusted, the most comprehensive, and the most current. Using an easy-to-understand approach, this resource offers a complete foundation in the basic and advanced clinical skills you must master to achieve clinical competency. It describes dental assisting procedures with photographs and clear, step-by-step instructions. Written by Doni Bird and Debbie Robinson, two well-known and well-respected dental assisting educators.

  • Comprehensive coverage takes students through a dental assisting program from start to finish.
  • A highly approachable writing style presents the latest information and procedures in a way that ensures students can easily grasp and learn to apply the material.
  • Concise chapters presented within short parts move from profession basics and sciences to infection control, safety, clinical dentistry, radiography, materials, specialty dental practice, and dental office administration.
  • Superb, full-color illustrations and photographs show procedures, equipment, and instruments.
  • Illustrated, step-by-step procedures show the skills that dental assistants must master, detailing for each the goal, equipment and supplies needed, chronological steps, and rationales.
  • Expanded Functions procedures boxes describe special dental assisting procedures allowed only in certain states.
  • Procedure icons alert students to issues relating to core procedures, e.g., that they should make notes in the patient's record, don personal protective equipment, or watch for moisture contamination.
  • Key terms are accompanied by phonetic pronunciations, highlighted within the text, and defined in boxes on the same or facing page.
  • Critical thinking questions end each chapter with mini-case scenarios and application-style questions.
  • Learning and performance outcomes in each chapter set goals for what students will accomplish and also serve as checkpoints for comprehension, skills mastery, and study tools for exam preparation.
  • Summary tables and boxes make it easy to review key concepts and procedures.
  • Recall boxes appear after sections of text and include questions to ensure that students understand the material.
  • CDC boxes cite the latest recommendations for infection control and summarize regulations.
  • Eye to the Future boxes introduce cutting-edge research, future trends, and topics.
  • Legal and Ethical Implications boxes focus on the behaviors that dental assistants will need to practice to protect themselves, their patients, and the practices for which they work.
  • Patient Education boxes summarize content within the context of patient education take-away points.
  • A glossary provides a quick and handy way to look up terminology, with chapter references indicating where terms are introduced and discussed within chapters.

Table of Contents

Section Title Page Action Price
Front cover cover
Inside front cover ifc_i
Evolve page ifc_iii
Modern Dental Assisting i
Copyright page ii
Reviewers iii
About the Founding Authors vi
About the Authors vii
Dedication viii
Preface ix
Who Will Benefit from This Book? ix
Organization ix
The Learning Package ix
The student package includes: ix
The faculty package includes all student resources, plus: ix
New to This Edition ix
Textbook ix
Multimedia Procedures DVD x
Evolve Web Site x
For Instructors x
For Students x
Student Workbook x
NEW! Dental Assisting Online x
Support x
Acknowledgments xi
The Learning Package xii
Textbook xii
Multimedia Procedures DVD xii
Additional Features xii
Evolve Web Site xii
Student Site xii
Plus The Interactive Dental Office Online! xiii
Faculty Site xiii
Plus TEACH Instructor Resources xiii
Student Workbook xiii
Dental Assisting Online for Modern Dental Assisting xiii
How to Use Modern Dental Assisting xiv
Icon Key xvii
How to Use the Multimedia Procedures DVD xviii
Table of Contents xxiii
One The Dental Assisting Profession 1
Part 1 text 1
1 History of Dentistry 2
Chapter Outline 2
Learning Outcomes 2
Key Terms 2
Early Times 3
The Egyptians 3
The Greeks 3
The Chinese 4
The Romans 4
The Renaissance 5
Early America 5
Educational and Professional Development in the United States 6
Women in Dental History 7
African Americans in Dental History 8
History of Dental Assisting 9
History of Dental Hygiene 10
Dental Accreditation 10
National Museum of Dentistry 10
2 The Professional Dental Assistant 13
Chapter Outline 13
Learning Outcomes 13
Key Terms 13
Characteristics of a Professional Dental Assistant 14
Professional Appearance 14
Knowledge and Skills 15
Teamwork 15
Attitude 15
Dedication 15
Responsibility and Initiative 15
Confidentiality 15
Personal Qualities 15
Educational Requirements 16
Types of Programs 16
Career Opportunities 16
Employment Settings 16
Other Career Opportunities 16
Salaries 16
Professional Organizations 16
American Dental Assistants Association 16
Benefits of Membership 16
Dental Assisting National Board 18
Certified Dental Assistant 18
Certified Dental Assistant (CDA) Examination. 18
Certified Orthodontic Assistant (COA) Examination. 19
3 The Dental Healthcare Team 20
Chapter Outline 20
Key Terms 20
Learning Outcomes 21
Dentist 21
Dental Specialist 22
Registered Dental Hygienist 22
Dental Assistant 23
Clinical Dental Assistant 23
Chairside Assistant 23
Circulating Assistant 23
Community Work 24
Sterilization Assistant 24
Expanded-Functions Dental Assistant 24
Business Assistant 24
Dental Laboratory Technician 25
Supporting Services 25
4 Dental Ethics 27
Chapter Outline 27
Learning Outcomes 27
Key Terms 27
Sources for Ethics 28
Basic Principles of Ethics 28
Regard for Self-Determination (Autonomy) 28
To “Do No Harm” (Nonmaleficence) 28
Promotion of Well-Being (Beneficence) 28
Regard for Justice 28
Veracity 29
Confidentiality 29
Privacy 29
Continuing Education 29
Professional Code of Ethics 29
Applying Ethical Principles 29
Ethical Dilemmas 30
Case Example 30
Steps for Solving Ethical Dilemmas 30
5 Dentistry and the Law 32
Chapter Outline 32
Key Terms 32
Learning Outcomes 33
Statutory Law 33
Criminal Law 34
Civil Law 34
Contract Law 34
Tort Law 34
State Dental Practice Act 34
Board of Dentistry 35
Expanded Functions and Supervision 35
Unlicensed Practice of Dentistry 36
Dentist-Patient Relationship 36
Duty of Care/Standard of Care 36
Abandonment 37
Patient Responsibilities 37
Due Care 37
Malpractice 37
Acts of Omission and Commission 37
Doctrine of res ipsa loquitur 37
Risk Management 37
Avoiding Malpractice Lawsuits 38
“Silence Is Golden” 38
Guidelines for Informed Consent 38
Informed Patient Consent 38
Informed Refusal 38
Exceptions to Disclosure 39
Informed Consent for Minors 39
Documenting Informed Consent 39
Content of Informed Consent Forms 39
Patient Referral 39
Failure to Refer 39
Guarantees 40
Contributory Negligence 40
Patient Records 40
Ownership of Dental Records and Radiographs 40
Reporting Abuse and Neglect 41
Child Abuse 41
Domestic Violence 41
Elder Abuse 41
Dental Neglect 41
Immunity 42
HIPAA 42
Two Sciences in Dentistry 45
Part 2 text 45
6 General Anatomy 46
Chapter Outline 46
Key Terms 46
Learning Outcomes 47
Planes and Body Directions 47
Structural Units 47
Cells 49
Stem Cells 49
Cell Membrane 50
Cytoplasm 50
Nucleus 51
Tissues 51
Organs 51
Body Systems 51
Body Cavities 55
Body Regions 55
7 General Physiology 56
Chapter Outline 56
Key Terms 56
Learning Outcomes 57
Skeletal System 57
Bone 57
Cartilage 59
Joints 60
Muscular System 60
Striated Muscle 60
Smooth Muscle 62
Cardiac Muscle 63
Muscle Function 63
Cardiovascular System 64
Circulatory System 64
Heart 64
Heart Chambers 65
Heart Valves 65
Blood Flow Through the Heart 66
Blood Vessels 66
Blood and Blood Cells 66
Blood Typing and Rh Factor 67
Lymphatic System 67
Lymph Vessels 67
Lymph Nodes 67
Lymph Fluid 67
Lymphoid Organs 67
Tonsils. 67
Spleen. 68
Nervous System 68
Neurons 70
Central Nervous System 70
Brain 70
Spinal Cord 70
Peripheral Nervous System 70
Respiratory System 71
Structures 71
Nose 71
Pharynx 71
Epiglottis 72
Larynx 73
Trachea 73
Lungs 73
Digestive System 73
Digestive Process 73
Structures 73
Mouth 74
Pharynx 74
Esophagus 74
Stomach 74
Small Intestine 74
Large Intestine 74
Liver, Gallbladder, and Pancreas 74
Endocrine System 74
Urinary System 75
Integumentary System 76
Skin Structures 76
Epidermis 76
Dermis 76
Subcutaneous Fat 76
Skin Appendages 76
Hair 77
Nails 77
Glands 77
Reproductive System 77
Female 77
Male 77
Interaction Among the Ten Body Systems 78
8 Oral Embryology and Histology 80
Chapter Outline 80
Key Terms 80
Learning Outcomes 81
Oral Embryology 82
Prenatal Development 82
Embryonic Development of the Face and Oral Cavity 83
Primary Embryonic Layers 85
Early Development of the Mouth 85
Branchial Arches 85
Hard and Soft Palates 85
Facial Development 86
Tooth Development 86
Developmental Disturbances 86
Genetic Factors 86
Environmental Factors 87
Facial Development After Birth 87
Tooth Movement 90
Life Cycle of a Tooth 90
Growth Periods 90
Bud Stage. 90
Cap Stage. 91
Bell Stage. 91
Calcification 91
Pits and Fissures. 91
Eruption of Primary Teeth 91
Shedding of Primary Teeth 91
Eruption of Permanent Teeth 91
Oral Histology 92
Crown 93
Root 95
Enamel 96
Dentin 97
Cementum 98
Pulp 98
Periodontium 99
Attachment Apparatus 99
Alveolar Process. 99
Periodontal Ligament. 101
Supportive and Protective Functions. 101
Sensory Function. 101
Nutritive Function. 101
Formative and Resorptive Functions. 101
Periodontal Ligament Fiber Groups. 101
Periodontal Fiber Groups. 102
Transseptal Fiber Groups. 102
Gingival Fiber Groups. 102
Gingival Unit 102
Lining Mucosa. 103
Masticatory Mucosa. 103
Specialized Mucosa. 103
9 Head and Neck Anatomy 104
Chapter Outline 104
Key Terms 104
Learning Outcomes 105
Regions of the Head 106
Bones of the Skull 106
Bones of the Cranium 106
Parietal Bones 106
Frontal Bone 106
Occipital Bone 106
Temporal Bones 106
Sphenoid Bone 107
Ethmoid Bone 107
Auditory Ossicles 107
Bones of the Face 107
Zygomatic Bones 107
Maxillary Bones 108
Palatine Bones 108
Nasal Bones 110
Lacrimal Bones 110
Vomer 110
Nasal Conchae 112
Mandible 112
Hyoid Bone 112
Postnatal Development 113
Fusion of Bones 113
Development of the Facial Bones 113
Mandible. 113
Maxilla. 113
Differences Between Male and Female Skulls 113
Temporomandibular Joints 115
Capsular Ligament 116
Articular Space 116
Jaw Movement 116
Hinge Action 116
Gliding Movement 116
Temporomandibular Disorders 117
Symptoms 117
Pain. 117
Joint Sounds. 117
Limitations in Movement. 117
Causes 118
Muscles of the Head and Neck 118
Major Muscles of the Neck 118
Major Muscles of Facial Expression 118
Major Muscles of Mastication 118
Muscles of the Floor of the Mouth 119
Muscles of the Tongue 119
Muscles of the Soft Palate 120
Salivary Glands 121
Minor Salivary Glands 121
Major Salivary Glands 121
Blood Supply to the Head and Neck 122
Major Arteries of the Face and Oral Cavity 122
External Carotid Artery 122
Facial Artery 122
Lingual Artery 123
Maxillary Artery 123
Mandibular Artery 123
Major Veins of the Face and Mouth 124
Nerves of the Head and Neck 124
Cranial Nerves 124
Innervation of the Oral Cavity 126
Maxillary Division of Trigeminal Nerve 126
Mandibular Division of Trigeminal Nerve 127
Lymph Nodes of the Head and Neck 127
Structure and Function 127
Superficial Lymph Nodes of the Head 127
Deep Cervical Lymph Nodes 127
Lymphadenopathy 127
Paranasal Sinuses 129
10 Landmarks of the Face and Oral Cavity 130
Chapter Outline 130
Key Terms 130
Learning Outcomes 131
Landmarks of the Face 131
Regions of the Face 131
Features of the Face 131
Skin 132
Lips 132
The Oral Cavity 133
The Vestibule 134
Labial and Other Frenula 134
Gingiva 135
Unattached Gingiva 135
Interdental Gingiva 135
Gingival Groove 135
Attached Gingiva 135
The Oral Cavity Proper 136
Hard Palate 136
Soft Palate 136
Tongue 137
Taste Buds 138
Teeth 138
11 Overview of the Dentitions 139
Chapter Outline 139
Key Terms 139
Learning Outcomes 140
Dentition Periods 140
Primary Dentition 141
Mixed Dentition 141
Permanent Dentition 142
Dental Arches 142
Quadrants 142
Sextants 143
Anterior and Posterior Teeth 143
Types and Functions of Teeth 143
Incisors 143
Canines 143
Premolars 143
Molars 143
Tooth Surfaces 145
Anatomic Features of Teeth 145
Contours 146
Facial and Lingual Contours 146
Mesial and Distal Contours 146
Contacts 147
Height of Contour 147
Embrasures 147
Angles and Divisions of Teeth 147
Line and Point Angles 148
Divisions into Thirds 148
Occlusion and Malocclusion 149
Angle’s Classification 149
Class I 149
Class II 149
Division 1. 149
Division 2. 149
Class III 150
Stabilization of the Arches 150
Closure 151
Curve of Spee 151
Curve of Wilson 151
Tooth-Numbering Systems 151
Universal/National System 153
International Standards Organization System 153
Palmer Notation System 153
12 Tooth Morphology 155
Chapter Outline 155
Learning Outcomes 155
Key Terms 155
Anterior Permanent Dentition 156
Permanent Incisors 156
Maxillary Central Incisors 156
Maxillary Lateral Incisors 157
Mandibular Incisors 158
Mandibular Central Incisors. 158
Mandibular Lateral Incisors. 158
Permanent Canines 159
Maxillary Canines 160
Mandibular Canines 160
Posterior Permanent Dentition 161
Permanent Premolars 161
Maxillary First Premolars 162
Maxillary Second Premolars 162
Mandibular First Premolars 162
Mandibular Second Premolars 163
Permanent Molars 164
Maxillary Molars 164
Maxillary First Molars. 164
Maxillary Second Molars. 164
Maxillary Third Molars. 165
Mandibular Molars 166
Mandibular First Molars. 166
Mandibular Second Molars. 166
Mandibular Third Molars. 167
Primary Dentition 167
Primary Incisors 168
Maxillary Central Incisors 168
Maxillary Lateral Incisors 168
Mandibular Central Incisors 169
Mandibular Lateral Incisors 169
Primary Canines 169
Maxillary Canines 169
Mandibular Canines 169
Primary Molars 170
Maxillary First Molars 170
Maxillary Second Molars 171
Mandibular First Molars 171
Mandibular Second Molars 171
Three Oral Health and Prevention of Dental Disease 173
Part 3 text 173
13 Dental Caries 174
Chapter Outline 174
Key Terms 174
Learning Outcomes 175
Bacterial Infection 175
Dental Plaque 176
Enamel Structure 176
The Caries Process 176
Stages of Caries Development 177
Root Caries 178
Secondary (Recurrent) Caries 178
Early Childhood Caries 178
Risk Factors 179
How Children Get Early Childhood Caries 179
The Importance of Saliva 179
Caries Diagnosis 180
Dental Explorer 180
Radiographs 181
Visual Appearance 181
Indicator Dyes 181
Caries Detection Devices 181
Laser Caries Detector 181
Calibration of the Tip 182
CAMBRA 182
Methods of Caries Intervention 182
Caries Risk Assessment Tests 184
14 Periodontal Disease 188
Chapter Outline 188
Learning Outcomes 188
Key Terms 188
Prevalence 189
Periodontal Disease and Systemic Health 189
Cardiovascular Disease 189
Preterm Low Birth Weight 189
Respiratory Disease 190
Causes of Periodontal Disease 190
Dental Plaque 190
Calculus 191
Supragingival Calculus 191
Subgingival Calculus 191
Other Risk Factors 191
Types of Periodontal Disease 191
Gingivitis 191
Periodontitis 192
Description of Periodontal Disease 192
Signs and Symptoms 195
15 Preventive Dentistry 198
Chapter Outline 198
Learning Outcomes 198
Key Terms 198
Partners in Prevention 199
Early Dental Care 201
Pregnancy and Dental Care 201
Dental Care for 0 to 5 Years 201
Dental Sealants 201
Fluoride 202
How Fluoride Works 202
Preeruptive Development 202
Posteruptive Development 202
Safe and Toxic Levels 202
Precautions 202
Fluoride Needs Assessment 203
Sources of Fluoride 203
Fluoridated Water 203
Bottled Water 204
Sources of Systemic Fluoride 204
Foods and Beverages 204
Prescribed Dietary Supplements 204
Sources of Topical Fluoride 204
Toothpastes 204
Mouth Rinses 205
Gels 207
Varnish 207
Professional Applications 207
Nutrition and Dental Caries 207
Sugar Substitutes 207
Xylitol 207
Dietary Analysis 207
Steps for Analyzing a Food Diary 212
Plaque Control Program 212
Toothbrushes and Toothbrushing 212
Baby Toothbrushes 212
Manual Toothbrushes 212
Automatic Toothbrushes 213
Toothbrushing 213
Toothbrushing Precautions 216
Toothbrushing for Unusual Conditions 217
Dental Floss or Tape 217
When to Floss 217
Interdental Aids 217
End-Tuft Brushes 217
Bridge Threaders 217
Automatic Flossers 219
Perio-Aid 219
Dentures 219
Toothpaste 220
Mouth Rinses 220
Oral Irrigation Devices 221
General Guidelines for Home Care Products 222
16 Nutrition 223
Chapter Outline 223
Learning Outcomes 223
Key Terms 223
Healthy People 2020 Report 225
Nutrient Recommendations 225
Dietary Reference Intakes (DRIs) 225
Recommended Dietary Allowances (RDAs) 225
Dietary Guidelines for Americans 225
MyPyramid 225
Canada’s Food Guide 226
Carbohydrates 229
Foods That Cause Tooth Decay 230
Proteins 230
Fats (Lipids) 231
Cholesterol 231
Antioxidants 232
Vitamins 232
Minerals 232
Water 232
Diet Modification 235
Dietary Analysis 235
Reading Food Labels 235
Product Label Information 235
Labeling Ingredients 236
Label Claims 236
Organic Foods 236
Eating Disorders 237
Bulimia 237
Anorexia Nervosa 238
Female Athlete Triad 239
Management of Eating Disorders 239
Healthy Habits 239
17 Oral Pathology 241
Chapter Outline 241
Key Terms 241
Learning Outcomes 242
Making a Diagnosis 243
Historical Diagnosis 243
Clinical Diagnosis 243
Radiographic Diagnosis 243
Microscopic Diagnosis 243
Laboratory Diagnosis 243
Therapeutic Diagnosis 243
Surgical Diagnosis 245
Differential Diagnosis 245
Acute/Chronic Inflammation 246
Oral Lesions 246
Lesions Extending Below Mucosal Surface 246
Lesions Extending Above Mucosal Surface 246
Lesions Even With Mucosal Surface 246
Raised or Flat Lesions 247
Diseases of the Oral Soft Tissues 247
Leukoplakia 247
Lichen Planus 247
Candidiasis 247
Pseudomembranous Candidiasis 247
Hyperplastic Candidiasis 248
Atrophic Candidiasis 248
Aphthous Ulcers 248
Cellulitis 249
Conditions of the Tongue 249
Oral Cancer 250
Leukemia 251
Smokeless Tobacco 251
Therapy for Oral Cancer 252
Dental Implications of Radiation Therapy 252
Xerostomia 252
Radiation Caries 252
Osteoradionecrosis 252
Dental Implications of Chemotherapy 252
Human Immunodeficiency Virus and Acquired Immunodeficiency Syndrome 253
Oral Manifestations 253
HIV Gingivitis 253
HIV Periodontitis 253
Cervical Lymphadenopathy 253
Candidiasis 254
Lymphoma 254
Hairy Leukoplakia 254
Kaposi’s Sarcoma 255
Herpes Simplex 255
Herpes Zoster 255
Human Papillomavirus 255
Developmental Disorders 256
Genetic Factors 256
Environmental Factors 256
Disturbances in Jaw Development 257
Disturbances in Lip, Palate, and Tongue Development 258
Disturbances in Tooth Development and Eruption 258
Disturbances in Enamel Formation 260
Disturbances in Dentin Formation 260
Abnormal Eruption of the Teeth 260
Premature Eruption 260
Ankylosis 260
Impaction 260
Miscellaneous Disorders 261
Abrasion 261
Attrition 261
Bruxism 261
Bulimia 262
Orofacial Piercings 262
Meth Mouth 262
Four Infection Prevention in Dentistry 265
Part 4 text 265
18 Microbiology 266
Chapter Outline 266
Key Terms 266
Learning Outcomes 267
Pioneers in Microbiology 267
Koch’s Postulates 268
Major Groups of Microorganisms 268
Bacteria 269
Shape 269
Gram-Positive and Gram-Negative Bacteria 269
Need for Oxygen 270
Capsules 271
Spores 271
Rickettsiae 271
Algae 271
Protozoa 271
Fungi 271
Prions 272
Prion Diseases 272
Future Research 272
Viruses 272
Specificity 273
Latency 273
Treatment of Viral Diseases 273
Transmission of Viral Diseases 273
Viruses in the Environment 273
Viral Diseases 273
Viral Hepatitis 273
Hepatitis A 273
Hepatitis B 274
Hepatitis B Immunization. 274
Hepatitis C 274
Hepatitis D 275
Hepatitis E 275
Human Immunodeficiency Virus 275
Herpesviruses 275
Herpes Simplex Virus Type 1 276
Primary Herpes. 276
Recurrent Herpes Labialis. 276
Herpes Simplex Virus Type 2 276
Herpes Zoster Virus 276
Cytomegalovirus 276
Epstein-Barr Virus 276
Herpes Transmission 276
West Nile Virus 277
H1N1 Flu Virus (Swine Flu) 277
Bacterial Diseases 277
Tuberculosis 277
Legionnaires’ Disease 278
Tetanus 278
Syphilis 278
Methicillin-Resistant Staphylococcus aureus (MRSA) 278
Pandemic Diseases 280
19 Disease Transmission and Infection Prevention 281
Chapter Outline 281
Learning Outcomes 282
Key Terms 282
The Chain of Infection 283
Virulence 284
Number of Microorganisms 284
Susceptible Host 284
Portal of Entry 284
Types of Infections 284
Acute Infection 284
Chronic Infection 284
Latent Infection 284
Opportunistic Infection 284
Modes of Disease Transmission 284
Direct Transmission 285
Indirect Transmission 285
Airborne Transmission 285
Aerosol, Spray, or Spatter 285
Parenteral Transmission 286
Blood-Borne Transmission 286
Food and Water Transmission 286
Fecal-Oral Transmission 286
The Immune System 286
Naturally Acquired Immunity 286
Artificially Acquired Immunity 287
Disease Transmission in the Dental Office 287
Patient to Dental Team 287
Dental Team to Patient 288
Patient to Patient 288
Dental Office to Community 288
Community to Dental Office to Patient 288
Roles and Responsibilities of the CDC and OSHA in Infection Control 288
Guidelines for Infection Control in Dental Healthcare Settings (CDC) 289
OSHA Blood-Borne Pathogens Standard 289
Exposure Control Plan 290
Standard and Universal Precautions 290
Categories of Employees 291
Postexposure Management 291
Employee Training 291
Hepatitis B Immunization 292
Employee Medical Records 292
Managing Contaminated Sharps 293
Preventing Needle Sticks 293
Infection Control Practices 294
Hand Hygiene 294
Handwashing Guidelines 294
Alcohol-Based Hand Rubs 294
Hand Care Recommendations 296
Personal Protective Equipment 296
Protective Clothing 299
Protective Clothing Requirements 302
Handling Contaminated Laundry 302
Protective Masks 303
Protective Eyewear 303
Face Shields 304
Patient Eyewear 305
Gloves 305
Examination Gloves 305
Gloves Damaged During Treatment 306
Gloves Damaged by Dental Materials 306
Overgloves 307
Sterile Surgical Gloves 307
Utility Gloves 307
Non–Latex-Containing Gloves 307
Maintaining Infection Control While Gloved 307
Opening Drawers and Cabinets 308
Opening Containers 308
High-Tech Equipment 308
Latex Allergies 309
Irritant Dermatitis 309
Type IV Allergic Reaction 309
Type I Allergic Reaction 310
Treatment 310
Latex-Sensitive Patients 310
Waste Management in the Dental Office 310
Classification of Waste 310
General Waste 311
Contaminated Waste 311
Hazardous Waste 311
Infectious or Regulated Waste (Biohazard) 311
Handling Extracted Teeth 312
Handling Contaminated Waste 312
Handling Medical Waste 312
Infectious Waste 312
Disposal of Medical Waste 312
Additional Infection Control Practices 312
OSHA Blood-Borne Pathogens Standard 312
CDC Guidelines: Special Considerations 313
Saliva Ejectors 313
Dental Laboratory 313
Preprocedural Mouth Rinses 314
Mycobacterium tuberculosis 314
Creutzfeldt-Jakob Disease and Other Prion Diseases 315
Laser/Electrosurgery Plumes or Surgical Smoke 315
20 Principles and Techniques of Disinfection 317
Chapter Outline 317
Key Terms 317
Learning Outcomes 318
Environmental Infection Control 318
Clinical Contact Surfaces 319
Surface Contamination 320
Surface Barriers 320
Single-Use (Disposable) Items 321
Precleaning and Disinfection 323
Precleaning. 324
Disinfection. 324
Disinfectants 324
Ideal Surface Disinfectant. 325
Disinfectant Precautions 325
Iodophors. 325
Synthetic Phenol Compounds. 328
Sodium Hypochlorite. 328
Alcohol. 328
Immersion Disinfectants. 328
Glutaraldehyde 328
Chlorine Dioxide 329
Ortho-Phthalaldehyde 330
Housekeeping Surfaces 330
Carpeting and Cloth Furnishings 331
Spills of Blood and Body Substances 331
Greener Infection Control 331
Paper 331
Radiology 331
Personal Protective Attire 331
Surface Barriers and Precleaning/Disinfection 331
21 Principles and Techniques of Instrument Processing and Sterilization 333
Chapter Outline 333
Learning Outcomes 334
Key Terms 334
Classification of Patient Care Items 335
Critical Instruments 336
Semicritical Instruments 336
Noncritical Instruments 336
Personal Protective Equipment 337
Transporting and Processing Contaminated Patient Care Items 337
Instrument-Processing Area 337
Workflow Pattern 338
Contaminated Area 338
Preparation and Packaging Area 338
Precleaning and Packaging Instruments 339
Holding Solution 339
Hand Scrubbing 339
Ultrasonic Cleaning 340
Ultrasonic Cleaning Solutions 340
Care of the Ultrasonic Cleaner 341
Testing the Ultrasonic Cleaner 341
Automated Washers/Disinfectors 342
Drying, Lubrication, and Corrosion Control 342
Packaging Instruments 343
Packaging Materials 343
Sterilization of Unwrapped Instruments 343
Methods of Sterilization 344
Steam Autoclave 344
Packaging Instruments 346
Flash Sterilization 346
Unsaturated Chemical Vapor Sterilization 348
Advantages 348
Disadvantages 348
Filtration and Monitoring of Chemical Vapors 348
Packaging 349
Pressure, Temperature, and Time 349
Dry Heat Sterilization 349
Static Air Sterilizers 349
Forced Air Sterilizers 349
Ethylene Oxide Sterilization 350
Liquid Chemical Sterilants 350
Sterilization Failures 351
Sterilization Monitoring 352
Physical Monitoring 353
Chemical Monitoring 353
Process Indicators 353
Process Integrators 353
Limitations 353
Biologic Monitoring 354
Handpiece Sterilization 355
Flushing Techniques 355
Sterilizing Techniques 355
Five Occupational Health and Safety 359
Part 5 text 359
22 Regulatory and Advisory Agencies 360
Chapter Outline 360
Key Terms 360
Learning Outcomes 361
Associations and Organizations 361
American Dental Association 361
American Dental Assistants Association 361
American Dental Hygienists’ Association 363
Organization for Safety, Asepsis and Prevention 363
State and Local Dental Societies 363
Government Agencies 363
Centers for Disease Control and Prevention 363
Food and Drug Administration 365
Environmental Protection Agency 365
Occupational Safety and Health Administration 365
National Institutes of Health 366
National Institute of Dental and Craniofacial Research 366
National Institute for Occupational Safety and Health 366
Public Health Agency of Canada 366
23 Chemical and Waste Management 368
Chapter Outline 368
Key Terms 368
Learning Outcomes 369
Hazardous Chemicals 369
Exposure to Chemicals 369
Acute and Chronic Chemical Toxicity 370
Hand Protection 370
Eye Protection 370
Protective Clothing 370
Inhalation Protection 371
Control of Chemical Spills 371
Eyewash Units 372
Ventilation 372
General Precautions for Storing Chemicals 372
Follow Instructions 373
Avoid Exposure to Light 373
Check Expiration Date 373
Rotate Inventory 373
Disposal of Empty Containers 373
Hazardous Waste Disposal 373
Hazard Communication Program 373
Written Program 373
Chemical Inventory 374
Material Safety Data Sheets 374
Employee Training 374
Labeling of Chemical Containers 377
National Fire Protection Association Labels 377
Exemptions to Labeling Requirements 377
Dental Office Waste Management 378
Classification of Waste 380
Extracted Teeth 380
Sharps 380
Scrap Amalgam 380
Photochemical Waste 381
Radiographic Fixer 381
Radiographic Developer 381
Lead Contamination 381
Lead Foil 381
Disinfectants 381
Nonhazardous Waste Management 381
Waste Disposal 381
24 Dental Unit Waterlines 383
Chapter Outline 383
Learning Outcomes 383
Key Terms 383
Background 384
Microorganisms in Dental Unit Water 385
Biofilm 385
Biofilm in Dental Waterlines 385
Growth-Promoting Factors 386
Bacterial Characteristics 386
Methods for Reducing Bacterial Contamination 386
Self-Contained Water Reservoirs 387
Microfiltration Cartridges 387
Chemical Agents 387
Infection Control and Dental Unit Water 388
Using the Proper Water 388
Flushing Waterlines 388
Minimizing Aerosol 388
Using Protective Barriers 389
Monitoring Water Quality 389
Use of Saliva Ejectors 389
25 Ergonomics 392
Chapter Outline 392
Learning Outcomes 392
Key Terms 392
Ergonomics in the Dental Office 393
Posture 394
Neutral Position 394
Deviations and Problems 394
Reaching Movements 395
Repetition and Force 395
Carpal Tunnel Syndrome 395
Gloves 395
Muscle-Strengthening Exercises 396
Six Patient Information and Assessment 399
Part 6 text 399
26 The Patient Record 400
Chapter Outline 400
Learning Outcomes 400
Key Terms 400
Patient Compliance 402
Permanent Record 402
Privacy 402
Quality Assurance 402
Risk Management 402
Research 402
Patient Record Forms 403
Patient Registration 404
Medical-Dental Health History 405
Medical History 405
Dental History 407
Medical Alert 407
Medical-Dental Health History Update 408
Clinical Examination 409
Treatment Plan 410
Informed Consent 411
Progress Notes 412
Entering Data in a Patient Record 413
27 Vital Signs 416
Chapter Outline 416
Learning Outcomes 416
Key Terms 416
Factors that Affect Vital Signs 417
Temperature 418
Temperature Readings 418
Types of Thermometers 418
Digital 418
Tympanic 418
Glass 418
Pulse 419
Radial Artery 419
Brachial Artery 419
Carotid Artery 420
Pulse Characteristics 420
Pulse Readings 420
Respiration 420
Respiration Characteristics 420
Respiration Readings 420
Blood Pressure 421
Blood Pressure Equipment 421
Blood Pressure Readings 423
Medical Considerations 423
Advanced Monitoring Procedures 424
Pulse Oximetry 424
Electrocardiogram 424
28 Oral Diagnosis and Treatment Planning 429
Chapter Outline 429
Key Terms 429
Learning Outcomes 430
Examination and Diagnostic Techniques 430
Visual Evaluation 430
Palpation 431
Instrumentation 431
Detection 431
Probing 431
Radiography 431
Intraoral Imaging 431
Photography 432
Recording the Dental Examination 432
Black’s Classification of Cavities 432
Tooth Diagrams 435
Tooth-Numbering Systems 435
Universal Numbering System 435
International Standards Organization System/Fédération Dentaire Internationale System 435
Palmer Notation System 435
Color Coding 435
Abbreviations 435
Charting 438
Symbols 439
Clinical Examination of the Patient 439
Soft Tissue Examination 439
Examination and Charting of the Teeth 439
Examination and Charting of the Periodontium 446
The Treatment Plan 446
Types of Treatment Plans 448
Level I: Emergency Care 448
Level II: Standard Care 448
Level III: Optimum Care 448
Treatment Plan Presentation 448
29 The Special Needs and Medically Compromised Patient 451
Chapter Outline 451
Key Terms 451
Learning Outcomes 452
Role of the Dental Assistant 452
The Aging Population 453
Stages of Aging 453
Oral Health of the Aging 453
Oral Health Conditions 453
Xerostomia 453
Periodontal Disease 453
Tooth Decay 454
Dark and Brittle Teeth 454
Bone Resorption 454
The Special Needs Patient 455
Specific Disorders of the Medically Compromised Patient 455
Developmental Disorders 455
Mental Retardation 455
Down Syndrome 456
Autism 456
Cerebral Palsy 456
Physical Disorders 456
Vision Impaired 456
Hearing Impaired 456
The Patient in a Wheelchair 457
Neurologic Disorders 457
Alzheimer’s Disease 457
Seizures 457
Petit Mal Seizures. 457
Grand Mal Seizures. 457
Multiple Sclerosis 459
Stroke 459
Neuromuscular Disorders 459
Muscular Dystrophy 459
Parkinson’s Disease 460
Amyotrophic Lateral Sclerosis 460
Arthritis 461
Cardiovascular Disorders 461
Congestive Heart Failure 461
Hypertension 461
Angina 461
Endocarditis 462
Pulmonary Disorders 462
Allergies 462
Bronchial Asthma 464
Chronic Obstructive Pulmonary Disease 464
Blood Disorders 464
Endocrine Disorders 465
Hyperthyroidism 465
Hypothyroidism 465
Diabetes Mellitus 465
Behavioral and Psychiatric Disorders 465
Assistance from Organizations 466
30 Principles of Pharmacology 467
Chapter Outline 467
Key Terms 467
Learning Outcomes 468
Overview of Drugs 468
Dispensing of Drugs 468
Controlled Substance Act 469
Schedule I Drugs 469
Schedule II Drugs 469
Schedule III Drugs 469
Schedule IV Drugs 469
Schedule V Drugs 469
Prescriptions 469
Prescription Terminology 469
Recording Prescriptions 469
Telephone Guidelines 469
Drug Reference Materials 470
Package Inserts 470
Drug Dosage 471
Administration of Medications 471
Stages of Drug Action in the Body 471
Drugs Commonly Prescribed in Dentistry 471
Analgesics 471
Antibiotics 473
Antibiotic Prophylaxis 473
Antifungal Agents 473
Antiviral Agents 473
Antianxiety Agents 473
Drugs Commonly Prescribed in Medicine 474
Cardiovascular Drugs 474
Respiratory Drugs 475
Gastrointestinal Drugs 475
Neurologic Drugs 475
Psychoactive Drugs 475
Endocrine/Hormonal Drugs 475
Adverse Drug Effects 476
Common Adverse Effects of Medications 476
Drug Complications 476
31 Assisting in a Medical Emergency 478
Chapter Outline 478
Learning Outcomes 479
Key Terms 479
Preventing a Medical Emergency 479
Emergency Preparedness 480
Assigned Roles 480
Routine Drills 480
Emergency Telephone Numbers 481
Recognizing a Medical Emergency 481
Signs and Symptoms 481
Emergency Care Standards 482
Basic Life Support 482
Cardiopulmonary Resuscitation 482
Choking 484
Automated External Defibrillator 485
Emergency Equipment and Supplies 487
Oxygen 487
Emergency Responses 490
Common Medical Emergencies Experienced in the Dental Office 490
Syncope 490
Postural Hypotension 490
The Pregnant Patient 490
Cardiac Emergencies 491
Angina 491
Acute Myocardial Infarction 492
Cerebrovascular Accident 492
Hyperventilation 493
Asthma Attack 493
Allergic Reaction 494
Epileptic Seizure 494
Diabetes Mellitus 495
Hyperglycemia 495
Hypoglycemia 495
Documentation of an Emergency 496
Seven Foundation of Clinical Dentistry 499
Part 7 text 499
32 The Dental Office 500
Chapter Outline 500
Learning Outcomes 500
Key Terms 500
Design of the Dental Office 501
Reception Area 501
Administrative Area 501
Treatment Area 501
Central Sterilization 501
Dental Laboratory 503
Dentist’s Private Office 503
Dental Staff Lounge 503
Office Environment 503
Temperature and Air Exchange 503
Lighting 505
Wall and Floor Coverings 505
Traffic Control 505
Sound Control 505
Privacy 505
Clinical Equipment 505
Patient Dental Chair 505
Operator’s Stool 507
Dental Assistant’s Stool 507
Dental Unit 507
Delivery Systems 508
Rheostat 508
Waterlines 508
Air-Water Syringe 508
Operating Light 509
Oral Evacuation System 509
Curing Light 509
Amalgamator 510
Dental Radiography Unit 510
View Box for Radiographs 511
Care of Dental Equipment 511
Central Vacuum Compressor 511
Central Air Compressor 511
Morning and Evening Routines for Dental Assistants 511
33 Delivering Dental Care 513
Chapter Outline 513
Key Terms 513
Learning Outcomes 514
Knowing Your Patients 514
Reviewing the Patient Record 514
Preparing the Treatment Area 515
Greeting and Seating the Patient 515
Team Dentistry 515
Principles of Team Positioning 516
Positioning the Patient 516
Positioning the Operator 517
Positioning the Dental Assistant 517
Motion Economy 518
Classification of Motions 518
Operating Zones 518
Operator’s Zone 518
Transfer Zone 519
Assistant’s Zone 519
Static Zone 519
Instrument Transfer 519
Objectives of Efficient Instrument Transfer 519
Grasping an Instrument 520
Transfer Technique 520
Variations in Instrument Exchange 520
Mirror and Explorer 520
Cotton Pliers 520
Handpiece 520
Instruments With Hinges 522
The Expanded-Functions Dental Assistant 522
Dental Supervision 522
Working as the Operator 523
Operator Positioning 523
Developing Mirror Skills 523
Establish a Working Position 523
Establish Preferred Mirror-to-Tooth Position 524
Using a Fulcrum 524
Understanding Dental Anatomy 525
Understanding Cavity Preparations 526
Adapting Instrumentation 526
Applying Dental Materials 526
Evaluation of Expanded Functions 526
34 Dental Hand Instruments 528
Chapter Outline 528
Learning Outcomes 528
Key Terms 528
Identifying Hand Instruments 529
Instrument Number 529
Instrument Design 529
Handle 529
Shank 529
Working End 530
Black’s Instrument Formula 530
Instrument Classification 530
Instrument Sequence 530
Examination Instruments 530
Basic Setup 532
Hand Cutting Instruments 532
Restorative Instruments 533
Accessory Instruments and Items 537
Preset Cassettes (Trays) 537
Storage Tubs 537
Color-Coding Systems 537
35 Dental Handpieces and Accessories 540
Chapter Outline 540
Learning Outcomes 540
Key Terms 540
Evolution of Rotary Equipment 541
Dental Handpieces 541
Low-Speed Handpiece 541
Uses of the Low-Speed Handpiece 541
Clinical 541
Laboratory 542
Straight Attachment 542
Contra-Angle Attachment 542
Prophylaxis Angle 542
High-Speed Handpiece 543
Uses of the High-Speed Handpiece 543
Water Coolant System 543
Bur Adaptation 543
Fiberoptic Lighting 543
Ultrasonic Handpiece 544
Laser Handpiece 544
Precautions in the Care and Handling of Laser Handpieces 544
Air Abrasion Handpiece 545
Laboratory Handpiece 545
Handpiece Maintenance 545
Handpiece Sterilization 547
General Considerations for Handpiece Sterilization 547
Sterilization Procedure Sheets. 547
Rotary Cutting Instruments 547
Shank Types 547
Neck 547
Head 547
Dental Burs 547
Bur Shapes 548
Diamond Rotary Instruments 548
Finishing Rotary Instruments 548
Abrasive Rotary Instruments 551
Accessories 552
Laboratory Rotary Instruments 552
36 Moisture Control 554
Chapter Outline 554
Learning Outcomes 554
Key Terms 554
Oral Evacuation Systems 555
Saliva Ejector 555
High-Volume Evacuator 556
Suction Tips 556
Grasping the Evacuator 556
Positioning the Evacuator 556
Daily Maintenance of the Evacuation System 557
Rinsing the Oral Cavity 558
Limited-Area Rinsing 558
Full-Mouth Rinsing 558
Air-Water Syringe 558
Isolation of Teeth 559
Cotton Roll Isolation 559
Advantages 560
Disadvantages 560
Cotton Roll Holders 560
Dry-Angle Isolation 560
The Dental Dam 562
Dental Dam Equipment 562
Dental Dam Material 562
Size 563
Color 563
Thickness 563
Dental Dam Frame 563
Dental Dam Napkin 563
Lubricants 563
Dental Dam Punch 563
Size of Holes on the Punch Plate. 564
Dental Dam Stamp and Template 564
Dental Dam Forceps 564
Dental Dam Clamps 565
Parts of the Dental Dam Clamp. 565
Fitting the Dental Dam Clamp. 565
Ligatures on Clamps. 566
Dental Dam Stabilizing Cord 566
Dental Dam Preparation 566
Maxillary Arch Application 566
Mandibular Arch Application 566
Curve of the Arch 567
Malaligned Teeth 567
Teeth to Be Isolated 567
Keypunch Hole 567
Hole Sizing and Spacing 568
Troubleshooting Hole Sizing and Spacing 568
Dental Dam Placement and Removal 568
Special Applications for the Dental Dam 568
Anterior Teeth 568
Stabilizing the Cervical Clamp 568
Fixed Bridge 572
37 Anesthesia and Pain Control 574
Chapter Outline 574
Learning Outcomes 575
Key Terms 575
Topical Anesthesia 575
Local Anesthesia 577
Characteristics of Local Anesthetics 577
Method of Action 577
Chemical Composition of Anesthetics 577
Time Span of Anesthetics 577
Vasoconstrictors in Anesthetics 578
Contraindications to Vasoconstrictors 578
Injection Techniques 578
Maxillary Anesthesia 578
Palatal Anesthesia 579
Mandibular Anesthesia 579
Periodontal Ligament Injection 579
Local Anesthesia Setup 580
Anesthetic Syringe 580
Anesthetic Cartridges 581
Color-Coding of Local Anesthetic Cartridges 581
Guidelines for Handling Anesthetic Cartridges 582
Disposable Needle 582
Complications and Precautions 582
Injection Into a Blood Vessel 582
Infected Areas 584
Toxic Reactions 584
Localized Reactions 584
Systemic Reactions 584
Temporary Numbness 584
Paresthesia 584
Electronic Anesthesia 586
Inhalation Sedation 586
Advantages of N2O Use 586
Disadvantages of N2O Use 586
Contraindications to N2O Use 586
Pregnancy 586
Nasal Obstruction 586
Emphysema and Multiple Sclerosis 586
Emotional Instability 586
Chemical Makeup 587
Equipment 587
Scavenger System 587
Reducing Exposure to N2O 588
Patient Assessment and Monitoring 588
Patient Education 589
Administration 589
Antianxiety Agents 589
Intravenous Sedation 589
General Anesthesia 592
Four Stages of Anesthesia 592
Patient Preparation 592
Patient Education 592
Patient Recovery 592
Documentation of Anesthesia and Pain Control 592
Eight Radiographic Imaging 38-1
Part 8 text 595
38 Foundations of Radiography, Radiographic Equipment, and Radiation Safety 596
Chapter Outline 596
Learning Outcomes 597
Key Terms 597
Discovery of X-Radiation 598
Pioneers in Dental Radiography 598
Radiation Physics 599
Atomic Structure 599
Nucleus 600
Electrons 600
Bremsstrahlung Radiation 600
Ionization 600
Properties of X-Rays 601
The Dental X-Ray Machine 602
Tubehead 602
X-Ray Tube 603
Cathode 603
Anode 603
Position Indicator Device 604
Extension Arm 604
Control Panel 604
Master Switch and Indicator Lights 604
Exposure Button 605
Milliamperage Selector 605
Kilovoltage Selector 605
X-Ray Production 605
Types of Radiation 607
Characteristics of X-Ray Beam 607
Radiolucent and Radiopaque Characteristics 607
Contrast 608
Density 608
Geometric Characteristics 608
Radiation Effects 609
Tissue Damage 609
Ionization 609
Biologic Effects 609
Cumulative Effects 609
Acute and Chronic Radiation Exposure 609
Genetic and Somatic Effects 610
Critical Organs 610
Radiation Measurement 611
Maximum Permissible Dose 611
Radiation Safety 611
Protective Devices 612
Aluminum Filtration 612
Collimator 612
Position Indicator Device 612
Patient Protection 612
Lead Apron and Thyroid Collar 612
Fast-Speed Film 613
Image Receptor-Holding Devices 613
Exposure Factor 613
Proper Technique 613
Pregnancy 614
Operator Protection and Monitoring 614
Radiation Monitoring 614
Equipment Monitoring 615
Pediatric Patients 615
ALARA Concept 615
39 Digital Imaging, Dental Film, and Processing Radiographs 617
Chapter Outline 617
Key Terms 617
Learning Outcomes 618
Digital Radiography 619
Types of Digital Imaging Systems 619
Direct Digital Imaging 619
Indirect Digital Imaging 621
Phosphor Storage Imaging 621
Digitizing Images 621
Digital Imaging Software Programs 621
X-Ray Film and Film Processing 622
Positioning Instruments 622
Beam Alignment Devices 624
Dental Film 624
Film Composition 626
Latent Image 626
Film Speed 626
Types of Film 627
Intraoral Film 627
Film Packet 627
PACKET INFORMATION. 627
WRAPPER AND LEAD SHEET. 627
PACKAGE POSITIONING. 627
PACKAGE DISPOSAL. 628
Outer Packet 628
TUBE SIDE. 628
LABEL SIDE. 628
Film Sizes 628
Extraoral Film 628
Film Packaging 629
Film Cassette 629
Intensifying Screen 629
Film Types 630
Duplicating Film 630
Film Storage 630
Film Processing 631
Five Steps in Processing 631
Processing Solutions 631
The Darkroom 632
Lighting 633
Room Lighting. 633
Safelighting. 633
Processing Tanks 633
Automatic Processor 633
Components 634
Processing Solutions 637
Processing Errors 637
40 Legal Issues, Quality Assurance, and Infection Prevention 641
Chapter Outline 641
Key Terms 641
Learning Outcomes 642
Legal Considerations 642
Federal and State Regulations 642
Licensure Requirements 643
Risk Management 643
Informed Consent 643
Liability 643
Patient Records 643
Ownership of Dental Images 643
Digital Files Security 644
Patient Refusal 644
Patient Education 644
Quality Assurance in the Dental Office 644
Quality Control Tests 645
Dental X-Ray Machines 645
Dental X-Ray Film 645
Phosphor Storage Plates 645
Screens and Cassettes 645
View Boxes 646
Darkroom Lighting 646
Safelight Test. 646
Film Processing 647
Manual Processing. 647
Automatic Processing. 647
Processing Solutions. 647
Developer Strength. 647
Reference Radiograph. 647
Stepwedge Radiograph. 647
Fixer Strength. 647
Quality Administration Procedures 648
Description 648
Monitoring 648
Maintenance 648
Evaluation 648
Training 648
Infection Control 648
Centers for Disease Control and Prevention Guidelines 649
The Radiography Operatory 649
X-Ray Machine 650
Lead Apron 650
Dental Chair 650
Work Area 650
Equipment and Supplies 650
Film and Phosphor Storage Plates 650
Film. 650
PSPs. 651
Digital Sensors 651
Image Receptor Positioning Instruments 651
Procedures During and After X-Ray Exposure 652
Operator Preparation 652
Drying of Exposed Film or PSP 652
Collection of Contaminated Films and PSPs 652
Positioning Instruments 652
Disposal of Contaminated Items 652
Handwashing 654
Surface Disinfection 654
Procedures During X-Ray Film Processing 654
Transporting Film 654
41 Intraoral Imaging 662
Chapter Outline 662
Key Terms 662
Learning Outcomes 663
Full-Mouth Survey 664
Intraoral Imaging Techniques 664
Paralleling Technique 664
Five Basic Rules 665
Patient Preparation 665
Exposure Sequence for Image Receptor Placement 665
Anterior Exposure Sequence 665
Posterior Exposure Sequence 668
Film Placement 669
Bisecting Technique 669
Image Receptor Holders 669
Angulation of Position Indicator Device 669
Horizontal Angulation 670
Correct Horizontal Angulation. 670
Incorrect Horizontal Angulation. 670
Vertical Angulation 671
Correct Vertical Angulation. 671
Incorrect Vertical Angulation. 671
Foreshortened Images. 671
Elongated Images. 672
Image Receptor Size and Placement 672
Patient Positioning 672
Beam Alignment 673
Bitewing Technique 673
Image Receptor Holder and Bitewing Tab 673
Angulation of Position Indicator Device 673
Exposure for Image Receptor Placement 673
Occlusal Technique 674
Patients With Special Medical Needs 674
Vision Impairment 674
Hearing Impairment 674
Mobility Impairment 674
Developmental Disabilities 675
Patients With Special Dental Needs 675
Edentulous Patient 675
Pediatric Patient 675
Endodontic Patient 676
Gagging Patient 677
Exposure Sequencing 677
Image Receptor Placement 677
Avoid The Palate. 677
Demonstrate Image Receptor Placement. 677
Extreme Cases 678
Dental Imaging Technique Errors 678
Mounting Dental Radiographs 678
Recognizing Anatomical Landmarks 678
Selecting the Mount 678
Methods of Mounting 678
42 Extraoral Imaging 708
Chapter Outline 708
Learning Outcomes 708
Key Terms 708
Panoramic Imaging 709
Types of Panoramic Units 709
Basic Concepts 709
Focal Trough 709
Equipment 710
Tubehead 710
Head Positioner 710
Exposure Controls 712
Film and Intensifying Screens 712
Common Errors 712
Patient Preparation Errors 712
Ghost Images. 712
Ten Assisting in Comprehensive Dental Care 823
Part 10 text 823
48 General Dentistry 824
Chapter Outline 824
Key Terms 824
Learning Outcomes 825
Cavity Preparation 825
Terminology 825
Initial Preparation 826
Final Preparation 826
Standardized Plan for a Restorative Procedure 827
Dental Assistant’s Role in a Restorative Procedure 827
Permanent Restorations 827
Class I Restorations 827
Eleven Dental Administration and Communication Skills 1055
Part 11 text 1055
61 Communication in the Dental Office 1056
Chapter Outline 1056
Key Terms 1056
Learning Outcomes 1057
Understanding Human Behavior 1057
Significant People in Psychology 1057
Social Attitudes 1057
Peer Pressure 1057
Cultural Diversity 1058
Communication Pathways 1058
Verbal Communication 1059
Words Are Important 1059
Voice Quality 1059
Asking Questions 1059
Nonverbal Communication 1059
Listening Skills 1059
Communicating With Colleagues 1060
Being a Team Member 1060
Stress in the Dental Office 1060
Causes 1060
Methods of Stress Reduction 1061
Conflict Among Coworkers 1061
Communicating With Patients 1061
Patient Needs 1061
Psychological Needs 1061
Anxiety and Fear of Pain 1062
Dental-Phobic Patients 1062
Patient’s Responses 1062
Physical and Mental Needs 1062
Financial Needs 1063
Meeting Patient Needs 1063
Positive Atmosphere 1063
Sincerity 1063
Showing Respect 1063
Respecting the Patient’s Time 1063
Resolving Complaints and Misunderstandings 1063
Remaining Approachable 1063
Respecting Patient Confidentiality 1063
Phone Skills 1064
Courtesy 1064
Incoming Calls 1064
Placing a Caller on Hold 1064
On-Hold Message Systems 1064
Callers Wanting to Speak to the Dentist 1064
Taking Messages 1064
Phone Message Systems 1065
Answering Service 1065
Answering Machine 1065
Voice Mail 1066
Phone Equipment 1066
Headsets 1066
Pager 1066
Facsimile (“Fax”) Machine 1066
Written Communications 1067
Equipment 1067
Business Letters 1067
Format of a Business Letter 1068
Parts of a Letter 1068
Types of Business Letters 1069
Letters to Colleagues 1070
Letters to Insurance Carriers 1070
Marketing Your Dental Practice 1070
Goals of Practice Marketing 1070
Logistics of Marketing 1070
The Plan 1071
Marketing Budget 1071
Tracking Responses 1071
Types of Practice Marketing 1071
Practice Newsletter 1072
Patient Education Materials 1072
62 Business Operating Systems 1073
Chapter Outline 1073
Key Terms 1073
Learning Outcomes 1074
Operating Procedure Manual 1074
HIPAA Compliance 1075
HIPAA Privacy Compliance List 1075
Personnel Manual 1075
Computer Applications in the Dental Office 1075
Characteristics of the Computer 1076
Record Keeping 1076
Types of Records and Files 1076
Patient Dental Records 1076
Patient Financial Records 1076
Practice Business Records 1076
Guidelines to Efficient Filing 1077
Basic Filing Systems 1078
Alphabetic 1078
Color Coding 1078
Numeric 1078
Chronologic 1078
Electronic 1079
Active and Inactive Files 1079
Purge Tabs 1079
Record Protection and Confidentiality 1080
HIPAA Electronic Safeguards 1080
Protecting Electronic Files 1080
Protecting Paper Files 1080
Appointment Scheduling 1080
Goals of Efficient Appointment Scheduling 1080
Computerized or Manual Scheduling 1080
The Appointment Book 1080
Guidelines for Scheduling 1081
Units of Time 1081
Columns per Day 1081
Outlining the Appointment Schedule 1082
Office Hours 1082
Buffer Time 1082
Meetings 1082
Holidays 1082
Making Appointment Book and Appointment Card Entries 1082
Special Considerations for Scheduling 1082
Daily Scheduling Rules 1083
New Patients 1083
Scheduling for the Dental Hygienist 1083
Recall Patients 1083
Children 1083
Emergency Patients 1083
Scheduling an Appointment Series 1084
Scheduling for the Expanded-Functions Dental Assistant 1084
Confirmation of Appointments 1084
Patient Circumstances 1084
Late Patients 1084
Canceled Appointments 1084
Short-Notice Appointments 1084
Daily Treatment Area Schedule 1085
Appointment Preparations 1085
Daily Meeting 1085
Preventive Recall Programs 1085
Types of Recall Systems 1085
Continuing Appointment System 1085
Written Recall Notification 1086
Recall by Telephone 1086
Inventory Management 1086
Computerized Inventory System 1087
Guidelines for Ordering Dental Supplies 1088
When Ordering Supplies 1088
Reorder Point 1088
Marking the Reorder Point 1088
Automatic Shipments 1088
Quantity Purchase Rate 1088
Reorder Quantity 1088
Backorders 1088
Order Exchange, Return, or Replacement 1089
Requisitions and Purchase Orders 1089
Dental Supply Budget 1089
Consumables and Disposables 1089
Expendables 1089
Nonexpendables 1089
Major Equipment 1089
Equipment Repairs 1090
Equipment Records 1090
Service Contracts 1090
Service Call 1090
63 Financial Management in the Dental Office 1091
Chapter Outline 1091
Key Terms 1091
Learning Outcomes 1092
Accounting 1092
Preventive Account Management 1092
Gathering Financial Information 1093
Credit Reports 1093
Fee Presentation 1094
Making Financial Arrangements 1094
Accounts Receivable 1094
Types of Accounts Receivable Systems 1094
Pegboard Accounts Receivable Management 1094
Computerized Accounts Receivable Management 1094
Accounts Receivable Management Basics 1094
Charge Slips 1095
Daily Journal Page 1095
Receipts and Walkout Statements 1096
Recording Payments 1096
Patient Account Records 1096
Payment 1096
Payment at the Time of Treatment 1096
Cash 1097
Check 1097
Credit Cards 1097
Professional Courtesy and Discounts 1097
Daily Proof of Posting 1097
Bank Deposits 1097
Monthly Statement 1097
Cycle Billing 1098
Divided Payment Plans 1098
Collections 1099
Accounts Receivable Report 1099
Management of Collection Efforts 1099
Collection Letters 1099
Collection Telephone Calls 1099
Final Collection Options 1099
Collection Agency 1099
Small Claims Court 1099
Accounts Payable Management 1101
Dental Office Overhead 1101
Fixed Overhead 1101
Variable Overhead 1101
Gross Versus Net Income 1101
Disbursements 1102
Packing Slips, Invoices, and Statements 1102
Organizing Expenditure Records 1102
Payment of Accounts 1103
Cash on Delivery 1103
Petty Cash 1103
Replenishing Petty Cash Funds. 1103
Writing Checks 1104
Check Terminology 1104
Check Endorsement 1104
Stop Payment Order 1104
Nonsufficient Funds 1104
Business Summaries 1105
Payroll 1105
Payroll Deductions 1106
Income Tax Withholding 1106
Federal Insurance Contributions Act 1106
Other Deductions 1107
Government Remittance 1107
Dental Insurance 1107
Parties Involved in Dental Insurance 1107
Types of Dental Insurance Programs 1107
Usual, Customary, and Reasonable Fees 1107
Schedule of Benefits 1108
Fixed Fee Schedule 1108
Alternative Payment Plans 1108
Capitation Programs 1108
Direct Reimbursement Plans 1108
Individual Practice Associations 1108
Preferred Provider Organizations 1108
Managed Care 1108
Determining Eligibility 1108
Determining Benefits 1110
Limitations 1110
Least Expensive Alternative Treatment. 1110
Dual Coverage. 1110
Determining Primary and Secondary Carriers 1110
Birthday Rule 1110
Coordination of Benefits 1110
Nonduplication of Benefits 1110
Dental Procedure Codes 1110
Claim Forms 1112
Claim Form Preparation 1112
Paper Claim 1112
Signature on File. 1112
Electronic Claim 1112
HIPAA and Electronic Transactions 1116
Claim Form Processing 1116
Tracking Claims in Process 1116
Payments from Insurance Carriers 1116
Handling Overpayments 1117
Insurance Fraud 1117
64 Marketing Your Skills 1118
Chapter Outline 1118
Learning Outcomes 1118
Key Terms 1118
Your Professional Career 1119
Goals and Philosophy 1119
Career Opportunities 1119
Private Practice 1119
Insurance 1119
Sales 1119
Research 1119
Management Consulting 1119
Teaching 1120
Dental Schools 1120
Hospitals 1120
Public Health and Government Programs 1120
Locating Employment Opportunities 1120
Newspaper Advertisements 1120
Campus Placement 1120
Employment Agencies 1120
Temporary Agencies 1120
Dental Supply Companies 1121
Professional Organizations 1121
Internet 1121
Seeking Employment 1121
Telephone Contact 1121
Cover Letter 1121
Résumé 1121
Electronic Résumé 1122
Completing a Job Application Form 1122
The Interview 1124
Appearance 1124
Presenting Yourself Professionally 1124
Interviewing Professionally 1124
Concluding the Interview 1124
Follow-up Letter 1124
Salary Negotiations 1124
Employment Agreement 1125
Americans With Disabilities Act 1127
Job Termination 1127
Achieving Career Objectives 1127
Positive Attitude 1127
Professional Responsibilities 1127
Physical Well-Being 1128
Bibliography 1129
Glossary 1131
Index 1155
A 1155
B 1157
C 1158
D 1161
E 1164
F 1165
G 1167
H 1168
I 1169
J 1170
K 1170
L 1170
M 1171
N 1173
O 1174
P 1175
Q 1179
R 1179
S 1180
T 1182
U 1183
V 1184
W 1184
X 1184
Y 1184
Z 1184
Inside back cover ibc_i