Additional Information
Book Details
Abstract
Prepare for a successful career as a dental assistant! Modern Dental Assisting is the leading text in dental assisting -- the most trusted, the most comprehensive, and the most current. Using an easy-to-understand approach, this resource offers a complete foundation in the basic and advanced clinical skills you must master to achieve clinical competency. It describes dental assisting procedures with photographs and clear, step-by-step instructions. Written by Doni Bird and Debbie Robinson, two well-known and well-respected dental assisting educators.
- Comprehensive coverage takes students through a dental assisting program from start to finish.
- A highly approachable writing style presents the latest information and procedures in a way that ensures students can easily grasp and learn to apply the material.
- Concise chapters presented within short parts move from profession basics and sciences to infection control, safety, clinical dentistry, radiography, materials, specialty dental practice, and dental office administration.
- Superb, full-color illustrations and photographs show procedures, equipment, and instruments.
- Illustrated, step-by-step procedures show the skills that dental assistants must master, detailing for each the goal, equipment and supplies needed, chronological steps, and rationales.
- Expanded Functions procedures boxes describe special dental assisting procedures allowed only in certain states.
- Procedure icons alert students to issues relating to core procedures, e.g., that they should make notes in the patient's record, don personal protective equipment, or watch for moisture contamination.
- Key terms are accompanied by phonetic pronunciations, highlighted within the text, and defined in boxes on the same or facing page.
- Critical thinking questions end each chapter with mini-case scenarios and application-style questions.
- Learning and performance outcomes in each chapter set goals for what students will accomplish and also serve as checkpoints for comprehension, skills mastery, and study tools for exam preparation.
- Summary tables and boxes make it easy to review key concepts and procedures.
- Recall boxes appear after sections of text and include questions to ensure that students understand the material.
- CDC boxes cite the latest recommendations for infection control and summarize regulations.
- Eye to the Future boxes introduce cutting-edge research, future trends, and topics.
- Legal and Ethical Implications boxes focus on the behaviors that dental assistants will need to practice to protect themselves, their patients, and the practices for which they work.
- Patient Education boxes summarize content within the context of patient education take-away points.
- A glossary provides a quick and handy way to look up terminology, with chapter references indicating where terms are introduced and discussed within chapters.
Table of Contents
Section Title | Page | Action | Price |
---|---|---|---|
Front cover | cover | ||
Inside front cover | ifc_i | ||
Evolve page | ifc_iii | ||
Modern Dental Assisting | i | ||
Copyright page | ii | ||
Reviewers | iii | ||
About the Founding Authors | vi | ||
About the Authors | vii | ||
Dedication | viii | ||
Preface | ix | ||
Who Will Benefit from This Book? | ix | ||
Organization | ix | ||
The Learning Package | ix | ||
The student package includes: | ix | ||
The faculty package includes all student resources, plus: | ix | ||
New to This Edition | ix | ||
Textbook | ix | ||
Multimedia Procedures DVD | x | ||
Evolve Web Site | x | ||
For Instructors | x | ||
For Students | x | ||
Student Workbook | x | ||
NEW! Dental Assisting Online | x | ||
Support | x | ||
Acknowledgments | xi | ||
The Learning Package | xii | ||
Textbook | xii | ||
Multimedia Procedures DVD | xii | ||
Additional Features | xii | ||
Evolve Web Site | xii | ||
Student Site | xii | ||
Plus The Interactive Dental Office Online! | xiii | ||
Faculty Site | xiii | ||
Plus TEACH Instructor Resources | xiii | ||
Student Workbook | xiii | ||
Dental Assisting Online for Modern Dental Assisting | xiii | ||
How to Use Modern Dental Assisting | xiv | ||
Icon Key | xvii | ||
How to Use the Multimedia Procedures DVD | xviii | ||
Table of Contents | xxiii | ||
One The Dental Assisting Profession | 1 | ||
Part 1 text | 1 | ||
1 History of Dentistry | 2 | ||
Chapter Outline | 2 | ||
Learning Outcomes | 2 | ||
Key Terms | 2 | ||
Early Times | 3 | ||
The Egyptians | 3 | ||
The Greeks | 3 | ||
The Chinese | 4 | ||
The Romans | 4 | ||
The Renaissance | 5 | ||
Early America | 5 | ||
Educational and Professional Development in the United States | 6 | ||
Women in Dental History | 7 | ||
African Americans in Dental History | 8 | ||
History of Dental Assisting | 9 | ||
History of Dental Hygiene | 10 | ||
Dental Accreditation | 10 | ||
National Museum of Dentistry | 10 | ||
2 The Professional Dental Assistant | 13 | ||
Chapter Outline | 13 | ||
Learning Outcomes | 13 | ||
Key Terms | 13 | ||
Characteristics of a Professional Dental Assistant | 14 | ||
Professional Appearance | 14 | ||
Knowledge and Skills | 15 | ||
Teamwork | 15 | ||
Attitude | 15 | ||
Dedication | 15 | ||
Responsibility and Initiative | 15 | ||
Confidentiality | 15 | ||
Personal Qualities | 15 | ||
Educational Requirements | 16 | ||
Types of Programs | 16 | ||
Career Opportunities | 16 | ||
Employment Settings | 16 | ||
Other Career Opportunities | 16 | ||
Salaries | 16 | ||
Professional Organizations | 16 | ||
American Dental Assistants Association | 16 | ||
Benefits of Membership | 16 | ||
Dental Assisting National Board | 18 | ||
Certified Dental Assistant | 18 | ||
Certified Dental Assistant (CDA) Examination. | 18 | ||
Certified Orthodontic Assistant (COA) Examination. | 19 | ||
3 The Dental Healthcare Team | 20 | ||
Chapter Outline | 20 | ||
Key Terms | 20 | ||
Learning Outcomes | 21 | ||
Dentist | 21 | ||
Dental Specialist | 22 | ||
Registered Dental Hygienist | 22 | ||
Dental Assistant | 23 | ||
Clinical Dental Assistant | 23 | ||
Chairside Assistant | 23 | ||
Circulating Assistant | 23 | ||
Community Work | 24 | ||
Sterilization Assistant | 24 | ||
Expanded-Functions Dental Assistant | 24 | ||
Business Assistant | 24 | ||
Dental Laboratory Technician | 25 | ||
Supporting Services | 25 | ||
4 Dental Ethics | 27 | ||
Chapter Outline | 27 | ||
Learning Outcomes | 27 | ||
Key Terms | 27 | ||
Sources for Ethics | 28 | ||
Basic Principles of Ethics | 28 | ||
Regard for Self-Determination (Autonomy) | 28 | ||
To “Do No Harm” (Nonmaleficence) | 28 | ||
Promotion of Well-Being (Beneficence) | 28 | ||
Regard for Justice | 28 | ||
Veracity | 29 | ||
Confidentiality | 29 | ||
Privacy | 29 | ||
Continuing Education | 29 | ||
Professional Code of Ethics | 29 | ||
Applying Ethical Principles | 29 | ||
Ethical Dilemmas | 30 | ||
Case Example | 30 | ||
Steps for Solving Ethical Dilemmas | 30 | ||
5 Dentistry and the Law | 32 | ||
Chapter Outline | 32 | ||
Key Terms | 32 | ||
Learning Outcomes | 33 | ||
Statutory Law | 33 | ||
Criminal Law | 34 | ||
Civil Law | 34 | ||
Contract Law | 34 | ||
Tort Law | 34 | ||
State Dental Practice Act | 34 | ||
Board of Dentistry | 35 | ||
Expanded Functions and Supervision | 35 | ||
Unlicensed Practice of Dentistry | 36 | ||
Dentist-Patient Relationship | 36 | ||
Duty of Care/Standard of Care | 36 | ||
Abandonment | 37 | ||
Patient Responsibilities | 37 | ||
Due Care | 37 | ||
Malpractice | 37 | ||
Acts of Omission and Commission | 37 | ||
Doctrine of res ipsa loquitur | 37 | ||
Risk Management | 37 | ||
Avoiding Malpractice Lawsuits | 38 | ||
“Silence Is Golden” | 38 | ||
Guidelines for Informed Consent | 38 | ||
Informed Patient Consent | 38 | ||
Informed Refusal | 38 | ||
Exceptions to Disclosure | 39 | ||
Informed Consent for Minors | 39 | ||
Documenting Informed Consent | 39 | ||
Content of Informed Consent Forms | 39 | ||
Patient Referral | 39 | ||
Failure to Refer | 39 | ||
Guarantees | 40 | ||
Contributory Negligence | 40 | ||
Patient Records | 40 | ||
Ownership of Dental Records and Radiographs | 40 | ||
Reporting Abuse and Neglect | 41 | ||
Child Abuse | 41 | ||
Domestic Violence | 41 | ||
Elder Abuse | 41 | ||
Dental Neglect | 41 | ||
Immunity | 42 | ||
HIPAA | 42 | ||
Two Sciences in Dentistry | 45 | ||
Part 2 text | 45 | ||
6 General Anatomy | 46 | ||
Chapter Outline | 46 | ||
Key Terms | 46 | ||
Learning Outcomes | 47 | ||
Planes and Body Directions | 47 | ||
Structural Units | 47 | ||
Cells | 49 | ||
Stem Cells | 49 | ||
Cell Membrane | 50 | ||
Cytoplasm | 50 | ||
Nucleus | 51 | ||
Tissues | 51 | ||
Organs | 51 | ||
Body Systems | 51 | ||
Body Cavities | 55 | ||
Body Regions | 55 | ||
7 General Physiology | 56 | ||
Chapter Outline | 56 | ||
Key Terms | 56 | ||
Learning Outcomes | 57 | ||
Skeletal System | 57 | ||
Bone | 57 | ||
Cartilage | 59 | ||
Joints | 60 | ||
Muscular System | 60 | ||
Striated Muscle | 60 | ||
Smooth Muscle | 62 | ||
Cardiac Muscle | 63 | ||
Muscle Function | 63 | ||
Cardiovascular System | 64 | ||
Circulatory System | 64 | ||
Heart | 64 | ||
Heart Chambers | 65 | ||
Heart Valves | 65 | ||
Blood Flow Through the Heart | 66 | ||
Blood Vessels | 66 | ||
Blood and Blood Cells | 66 | ||
Blood Typing and Rh Factor | 67 | ||
Lymphatic System | 67 | ||
Lymph Vessels | 67 | ||
Lymph Nodes | 67 | ||
Lymph Fluid | 67 | ||
Lymphoid Organs | 67 | ||
Tonsils. | 67 | ||
Spleen. | 68 | ||
Nervous System | 68 | ||
Neurons | 70 | ||
Central Nervous System | 70 | ||
Brain | 70 | ||
Spinal Cord | 70 | ||
Peripheral Nervous System | 70 | ||
Respiratory System | 71 | ||
Structures | 71 | ||
Nose | 71 | ||
Pharynx | 71 | ||
Epiglottis | 72 | ||
Larynx | 73 | ||
Trachea | 73 | ||
Lungs | 73 | ||
Digestive System | 73 | ||
Digestive Process | 73 | ||
Structures | 73 | ||
Mouth | 74 | ||
Pharynx | 74 | ||
Esophagus | 74 | ||
Stomach | 74 | ||
Small Intestine | 74 | ||
Large Intestine | 74 | ||
Liver, Gallbladder, and Pancreas | 74 | ||
Endocrine System | 74 | ||
Urinary System | 75 | ||
Integumentary System | 76 | ||
Skin Structures | 76 | ||
Epidermis | 76 | ||
Dermis | 76 | ||
Subcutaneous Fat | 76 | ||
Skin Appendages | 76 | ||
Hair | 77 | ||
Nails | 77 | ||
Glands | 77 | ||
Reproductive System | 77 | ||
Female | 77 | ||
Male | 77 | ||
Interaction Among the Ten Body Systems | 78 | ||
8 Oral Embryology and Histology | 80 | ||
Chapter Outline | 80 | ||
Key Terms | 80 | ||
Learning Outcomes | 81 | ||
Oral Embryology | 82 | ||
Prenatal Development | 82 | ||
Embryonic Development of the Face and Oral Cavity | 83 | ||
Primary Embryonic Layers | 85 | ||
Early Development of the Mouth | 85 | ||
Branchial Arches | 85 | ||
Hard and Soft Palates | 85 | ||
Facial Development | 86 | ||
Tooth Development | 86 | ||
Developmental Disturbances | 86 | ||
Genetic Factors | 86 | ||
Environmental Factors | 87 | ||
Facial Development After Birth | 87 | ||
Tooth Movement | 90 | ||
Life Cycle of a Tooth | 90 | ||
Growth Periods | 90 | ||
Bud Stage. | 90 | ||
Cap Stage. | 91 | ||
Bell Stage. | 91 | ||
Calcification | 91 | ||
Pits and Fissures. | 91 | ||
Eruption of Primary Teeth | 91 | ||
Shedding of Primary Teeth | 91 | ||
Eruption of Permanent Teeth | 91 | ||
Oral Histology | 92 | ||
Crown | 93 | ||
Root | 95 | ||
Enamel | 96 | ||
Dentin | 97 | ||
Cementum | 98 | ||
Pulp | 98 | ||
Periodontium | 99 | ||
Attachment Apparatus | 99 | ||
Alveolar Process. | 99 | ||
Periodontal Ligament. | 101 | ||
Supportive and Protective Functions. | 101 | ||
Sensory Function. | 101 | ||
Nutritive Function. | 101 | ||
Formative and Resorptive Functions. | 101 | ||
Periodontal Ligament Fiber Groups. | 101 | ||
Periodontal Fiber Groups. | 102 | ||
Transseptal Fiber Groups. | 102 | ||
Gingival Fiber Groups. | 102 | ||
Gingival Unit | 102 | ||
Lining Mucosa. | 103 | ||
Masticatory Mucosa. | 103 | ||
Specialized Mucosa. | 103 | ||
9 Head and Neck Anatomy | 104 | ||
Chapter Outline | 104 | ||
Key Terms | 104 | ||
Learning Outcomes | 105 | ||
Regions of the Head | 106 | ||
Bones of the Skull | 106 | ||
Bones of the Cranium | 106 | ||
Parietal Bones | 106 | ||
Frontal Bone | 106 | ||
Occipital Bone | 106 | ||
Temporal Bones | 106 | ||
Sphenoid Bone | 107 | ||
Ethmoid Bone | 107 | ||
Auditory Ossicles | 107 | ||
Bones of the Face | 107 | ||
Zygomatic Bones | 107 | ||
Maxillary Bones | 108 | ||
Palatine Bones | 108 | ||
Nasal Bones | 110 | ||
Lacrimal Bones | 110 | ||
Vomer | 110 | ||
Nasal Conchae | 112 | ||
Mandible | 112 | ||
Hyoid Bone | 112 | ||
Postnatal Development | 113 | ||
Fusion of Bones | 113 | ||
Development of the Facial Bones | 113 | ||
Mandible. | 113 | ||
Maxilla. | 113 | ||
Differences Between Male and Female Skulls | 113 | ||
Temporomandibular Joints | 115 | ||
Capsular Ligament | 116 | ||
Articular Space | 116 | ||
Jaw Movement | 116 | ||
Hinge Action | 116 | ||
Gliding Movement | 116 | ||
Temporomandibular Disorders | 117 | ||
Symptoms | 117 | ||
Pain. | 117 | ||
Joint Sounds. | 117 | ||
Limitations in Movement. | 117 | ||
Causes | 118 | ||
Muscles of the Head and Neck | 118 | ||
Major Muscles of the Neck | 118 | ||
Major Muscles of Facial Expression | 118 | ||
Major Muscles of Mastication | 118 | ||
Muscles of the Floor of the Mouth | 119 | ||
Muscles of the Tongue | 119 | ||
Muscles of the Soft Palate | 120 | ||
Salivary Glands | 121 | ||
Minor Salivary Glands | 121 | ||
Major Salivary Glands | 121 | ||
Blood Supply to the Head and Neck | 122 | ||
Major Arteries of the Face and Oral Cavity | 122 | ||
External Carotid Artery | 122 | ||
Facial Artery | 122 | ||
Lingual Artery | 123 | ||
Maxillary Artery | 123 | ||
Mandibular Artery | 123 | ||
Major Veins of the Face and Mouth | 124 | ||
Nerves of the Head and Neck | 124 | ||
Cranial Nerves | 124 | ||
Innervation of the Oral Cavity | 126 | ||
Maxillary Division of Trigeminal Nerve | 126 | ||
Mandibular Division of Trigeminal Nerve | 127 | ||
Lymph Nodes of the Head and Neck | 127 | ||
Structure and Function | 127 | ||
Superficial Lymph Nodes of the Head | 127 | ||
Deep Cervical Lymph Nodes | 127 | ||
Lymphadenopathy | 127 | ||
Paranasal Sinuses | 129 | ||
10 Landmarks of the Face and Oral Cavity | 130 | ||
Chapter Outline | 130 | ||
Key Terms | 130 | ||
Learning Outcomes | 131 | ||
Landmarks of the Face | 131 | ||
Regions of the Face | 131 | ||
Features of the Face | 131 | ||
Skin | 132 | ||
Lips | 132 | ||
The Oral Cavity | 133 | ||
The Vestibule | 134 | ||
Labial and Other Frenula | 134 | ||
Gingiva | 135 | ||
Unattached Gingiva | 135 | ||
Interdental Gingiva | 135 | ||
Gingival Groove | 135 | ||
Attached Gingiva | 135 | ||
The Oral Cavity Proper | 136 | ||
Hard Palate | 136 | ||
Soft Palate | 136 | ||
Tongue | 137 | ||
Taste Buds | 138 | ||
Teeth | 138 | ||
11 Overview of the Dentitions | 139 | ||
Chapter Outline | 139 | ||
Key Terms | 139 | ||
Learning Outcomes | 140 | ||
Dentition Periods | 140 | ||
Primary Dentition | 141 | ||
Mixed Dentition | 141 | ||
Permanent Dentition | 142 | ||
Dental Arches | 142 | ||
Quadrants | 142 | ||
Sextants | 143 | ||
Anterior and Posterior Teeth | 143 | ||
Types and Functions of Teeth | 143 | ||
Incisors | 143 | ||
Canines | 143 | ||
Premolars | 143 | ||
Molars | 143 | ||
Tooth Surfaces | 145 | ||
Anatomic Features of Teeth | 145 | ||
Contours | 146 | ||
Facial and Lingual Contours | 146 | ||
Mesial and Distal Contours | 146 | ||
Contacts | 147 | ||
Height of Contour | 147 | ||
Embrasures | 147 | ||
Angles and Divisions of Teeth | 147 | ||
Line and Point Angles | 148 | ||
Divisions into Thirds | 148 | ||
Occlusion and Malocclusion | 149 | ||
Angle’s Classification | 149 | ||
Class I | 149 | ||
Class II | 149 | ||
Division 1. | 149 | ||
Division 2. | 149 | ||
Class III | 150 | ||
Stabilization of the Arches | 150 | ||
Closure | 151 | ||
Curve of Spee | 151 | ||
Curve of Wilson | 151 | ||
Tooth-Numbering Systems | 151 | ||
Universal/National System | 153 | ||
International Standards Organization System | 153 | ||
Palmer Notation System | 153 | ||
12 Tooth Morphology | 155 | ||
Chapter Outline | 155 | ||
Learning Outcomes | 155 | ||
Key Terms | 155 | ||
Anterior Permanent Dentition | 156 | ||
Permanent Incisors | 156 | ||
Maxillary Central Incisors | 156 | ||
Maxillary Lateral Incisors | 157 | ||
Mandibular Incisors | 158 | ||
Mandibular Central Incisors. | 158 | ||
Mandibular Lateral Incisors. | 158 | ||
Permanent Canines | 159 | ||
Maxillary Canines | 160 | ||
Mandibular Canines | 160 | ||
Posterior Permanent Dentition | 161 | ||
Permanent Premolars | 161 | ||
Maxillary First Premolars | 162 | ||
Maxillary Second Premolars | 162 | ||
Mandibular First Premolars | 162 | ||
Mandibular Second Premolars | 163 | ||
Permanent Molars | 164 | ||
Maxillary Molars | 164 | ||
Maxillary First Molars. | 164 | ||
Maxillary Second Molars. | 164 | ||
Maxillary Third Molars. | 165 | ||
Mandibular Molars | 166 | ||
Mandibular First Molars. | 166 | ||
Mandibular Second Molars. | 166 | ||
Mandibular Third Molars. | 167 | ||
Primary Dentition | 167 | ||
Primary Incisors | 168 | ||
Maxillary Central Incisors | 168 | ||
Maxillary Lateral Incisors | 168 | ||
Mandibular Central Incisors | 169 | ||
Mandibular Lateral Incisors | 169 | ||
Primary Canines | 169 | ||
Maxillary Canines | 169 | ||
Mandibular Canines | 169 | ||
Primary Molars | 170 | ||
Maxillary First Molars | 170 | ||
Maxillary Second Molars | 171 | ||
Mandibular First Molars | 171 | ||
Mandibular Second Molars | 171 | ||
Three Oral Health and Prevention of Dental Disease | 173 | ||
Part 3 text | 173 | ||
13 Dental Caries | 174 | ||
Chapter Outline | 174 | ||
Key Terms | 174 | ||
Learning Outcomes | 175 | ||
Bacterial Infection | 175 | ||
Dental Plaque | 176 | ||
Enamel Structure | 176 | ||
The Caries Process | 176 | ||
Stages of Caries Development | 177 | ||
Root Caries | 178 | ||
Secondary (Recurrent) Caries | 178 | ||
Early Childhood Caries | 178 | ||
Risk Factors | 179 | ||
How Children Get Early Childhood Caries | 179 | ||
The Importance of Saliva | 179 | ||
Caries Diagnosis | 180 | ||
Dental Explorer | 180 | ||
Radiographs | 181 | ||
Visual Appearance | 181 | ||
Indicator Dyes | 181 | ||
Caries Detection Devices | 181 | ||
Laser Caries Detector | 181 | ||
Calibration of the Tip | 182 | ||
CAMBRA | 182 | ||
Methods of Caries Intervention | 182 | ||
Caries Risk Assessment Tests | 184 | ||
14 Periodontal Disease | 188 | ||
Chapter Outline | 188 | ||
Learning Outcomes | 188 | ||
Key Terms | 188 | ||
Prevalence | 189 | ||
Periodontal Disease and Systemic Health | 189 | ||
Cardiovascular Disease | 189 | ||
Preterm Low Birth Weight | 189 | ||
Respiratory Disease | 190 | ||
Causes of Periodontal Disease | 190 | ||
Dental Plaque | 190 | ||
Calculus | 191 | ||
Supragingival Calculus | 191 | ||
Subgingival Calculus | 191 | ||
Other Risk Factors | 191 | ||
Types of Periodontal Disease | 191 | ||
Gingivitis | 191 | ||
Periodontitis | 192 | ||
Description of Periodontal Disease | 192 | ||
Signs and Symptoms | 195 | ||
15 Preventive Dentistry | 198 | ||
Chapter Outline | 198 | ||
Learning Outcomes | 198 | ||
Key Terms | 198 | ||
Partners in Prevention | 199 | ||
Early Dental Care | 201 | ||
Pregnancy and Dental Care | 201 | ||
Dental Care for 0 to 5 Years | 201 | ||
Dental Sealants | 201 | ||
Fluoride | 202 | ||
How Fluoride Works | 202 | ||
Preeruptive Development | 202 | ||
Posteruptive Development | 202 | ||
Safe and Toxic Levels | 202 | ||
Precautions | 202 | ||
Fluoride Needs Assessment | 203 | ||
Sources of Fluoride | 203 | ||
Fluoridated Water | 203 | ||
Bottled Water | 204 | ||
Sources of Systemic Fluoride | 204 | ||
Foods and Beverages | 204 | ||
Prescribed Dietary Supplements | 204 | ||
Sources of Topical Fluoride | 204 | ||
Toothpastes | 204 | ||
Mouth Rinses | 205 | ||
Gels | 207 | ||
Varnish | 207 | ||
Professional Applications | 207 | ||
Nutrition and Dental Caries | 207 | ||
Sugar Substitutes | 207 | ||
Xylitol | 207 | ||
Dietary Analysis | 207 | ||
Steps for Analyzing a Food Diary | 212 | ||
Plaque Control Program | 212 | ||
Toothbrushes and Toothbrushing | 212 | ||
Baby Toothbrushes | 212 | ||
Manual Toothbrushes | 212 | ||
Automatic Toothbrushes | 213 | ||
Toothbrushing | 213 | ||
Toothbrushing Precautions | 216 | ||
Toothbrushing for Unusual Conditions | 217 | ||
Dental Floss or Tape | 217 | ||
When to Floss | 217 | ||
Interdental Aids | 217 | ||
End-Tuft Brushes | 217 | ||
Bridge Threaders | 217 | ||
Automatic Flossers | 219 | ||
Perio-Aid | 219 | ||
Dentures | 219 | ||
Toothpaste | 220 | ||
Mouth Rinses | 220 | ||
Oral Irrigation Devices | 221 | ||
General Guidelines for Home Care Products | 222 | ||
16 Nutrition | 223 | ||
Chapter Outline | 223 | ||
Learning Outcomes | 223 | ||
Key Terms | 223 | ||
Healthy People 2020 Report | 225 | ||
Nutrient Recommendations | 225 | ||
Dietary Reference Intakes (DRIs) | 225 | ||
Recommended Dietary Allowances (RDAs) | 225 | ||
Dietary Guidelines for Americans | 225 | ||
MyPyramid | 225 | ||
Canada’s Food Guide | 226 | ||
Carbohydrates | 229 | ||
Foods That Cause Tooth Decay | 230 | ||
Proteins | 230 | ||
Fats (Lipids) | 231 | ||
Cholesterol | 231 | ||
Antioxidants | 232 | ||
Vitamins | 232 | ||
Minerals | 232 | ||
Water | 232 | ||
Diet Modification | 235 | ||
Dietary Analysis | 235 | ||
Reading Food Labels | 235 | ||
Product Label Information | 235 | ||
Labeling Ingredients | 236 | ||
Label Claims | 236 | ||
Organic Foods | 236 | ||
Eating Disorders | 237 | ||
Bulimia | 237 | ||
Anorexia Nervosa | 238 | ||
Female Athlete Triad | 239 | ||
Management of Eating Disorders | 239 | ||
Healthy Habits | 239 | ||
17 Oral Pathology | 241 | ||
Chapter Outline | 241 | ||
Key Terms | 241 | ||
Learning Outcomes | 242 | ||
Making a Diagnosis | 243 | ||
Historical Diagnosis | 243 | ||
Clinical Diagnosis | 243 | ||
Radiographic Diagnosis | 243 | ||
Microscopic Diagnosis | 243 | ||
Laboratory Diagnosis | 243 | ||
Therapeutic Diagnosis | 243 | ||
Surgical Diagnosis | 245 | ||
Differential Diagnosis | 245 | ||
Acute/Chronic Inflammation | 246 | ||
Oral Lesions | 246 | ||
Lesions Extending Below Mucosal Surface | 246 | ||
Lesions Extending Above Mucosal Surface | 246 | ||
Lesions Even With Mucosal Surface | 246 | ||
Raised or Flat Lesions | 247 | ||
Diseases of the Oral Soft Tissues | 247 | ||
Leukoplakia | 247 | ||
Lichen Planus | 247 | ||
Candidiasis | 247 | ||
Pseudomembranous Candidiasis | 247 | ||
Hyperplastic Candidiasis | 248 | ||
Atrophic Candidiasis | 248 | ||
Aphthous Ulcers | 248 | ||
Cellulitis | 249 | ||
Conditions of the Tongue | 249 | ||
Oral Cancer | 250 | ||
Leukemia | 251 | ||
Smokeless Tobacco | 251 | ||
Therapy for Oral Cancer | 252 | ||
Dental Implications of Radiation Therapy | 252 | ||
Xerostomia | 252 | ||
Radiation Caries | 252 | ||
Osteoradionecrosis | 252 | ||
Dental Implications of Chemotherapy | 252 | ||
Human Immunodeficiency Virus and Acquired Immunodeficiency Syndrome | 253 | ||
Oral Manifestations | 253 | ||
HIV Gingivitis | 253 | ||
HIV Periodontitis | 253 | ||
Cervical Lymphadenopathy | 253 | ||
Candidiasis | 254 | ||
Lymphoma | 254 | ||
Hairy Leukoplakia | 254 | ||
Kaposi’s Sarcoma | 255 | ||
Herpes Simplex | 255 | ||
Herpes Zoster | 255 | ||
Human Papillomavirus | 255 | ||
Developmental Disorders | 256 | ||
Genetic Factors | 256 | ||
Environmental Factors | 256 | ||
Disturbances in Jaw Development | 257 | ||
Disturbances in Lip, Palate, and Tongue Development | 258 | ||
Disturbances in Tooth Development and Eruption | 258 | ||
Disturbances in Enamel Formation | 260 | ||
Disturbances in Dentin Formation | 260 | ||
Abnormal Eruption of the Teeth | 260 | ||
Premature Eruption | 260 | ||
Ankylosis | 260 | ||
Impaction | 260 | ||
Miscellaneous Disorders | 261 | ||
Abrasion | 261 | ||
Attrition | 261 | ||
Bruxism | 261 | ||
Bulimia | 262 | ||
Orofacial Piercings | 262 | ||
Meth Mouth | 262 | ||
Four Infection Prevention in Dentistry | 265 | ||
Part 4 text | 265 | ||
18 Microbiology | 266 | ||
Chapter Outline | 266 | ||
Key Terms | 266 | ||
Learning Outcomes | 267 | ||
Pioneers in Microbiology | 267 | ||
Koch’s Postulates | 268 | ||
Major Groups of Microorganisms | 268 | ||
Bacteria | 269 | ||
Shape | 269 | ||
Gram-Positive and Gram-Negative Bacteria | 269 | ||
Need for Oxygen | 270 | ||
Capsules | 271 | ||
Spores | 271 | ||
Rickettsiae | 271 | ||
Algae | 271 | ||
Protozoa | 271 | ||
Fungi | 271 | ||
Prions | 272 | ||
Prion Diseases | 272 | ||
Future Research | 272 | ||
Viruses | 272 | ||
Specificity | 273 | ||
Latency | 273 | ||
Treatment of Viral Diseases | 273 | ||
Transmission of Viral Diseases | 273 | ||
Viruses in the Environment | 273 | ||
Viral Diseases | 273 | ||
Viral Hepatitis | 273 | ||
Hepatitis A | 273 | ||
Hepatitis B | 274 | ||
Hepatitis B Immunization. | 274 | ||
Hepatitis C | 274 | ||
Hepatitis D | 275 | ||
Hepatitis E | 275 | ||
Human Immunodeficiency Virus | 275 | ||
Herpesviruses | 275 | ||
Herpes Simplex Virus Type 1 | 276 | ||
Primary Herpes. | 276 | ||
Recurrent Herpes Labialis. | 276 | ||
Herpes Simplex Virus Type 2 | 276 | ||
Herpes Zoster Virus | 276 | ||
Cytomegalovirus | 276 | ||
Epstein-Barr Virus | 276 | ||
Herpes Transmission | 276 | ||
West Nile Virus | 277 | ||
H1N1 Flu Virus (Swine Flu) | 277 | ||
Bacterial Diseases | 277 | ||
Tuberculosis | 277 | ||
Legionnaires’ Disease | 278 | ||
Tetanus | 278 | ||
Syphilis | 278 | ||
Methicillin-Resistant Staphylococcus aureus (MRSA) | 278 | ||
Pandemic Diseases | 280 | ||
19 Disease Transmission and Infection Prevention | 281 | ||
Chapter Outline | 281 | ||
Learning Outcomes | 282 | ||
Key Terms | 282 | ||
The Chain of Infection | 283 | ||
Virulence | 284 | ||
Number of Microorganisms | 284 | ||
Susceptible Host | 284 | ||
Portal of Entry | 284 | ||
Types of Infections | 284 | ||
Acute Infection | 284 | ||
Chronic Infection | 284 | ||
Latent Infection | 284 | ||
Opportunistic Infection | 284 | ||
Modes of Disease Transmission | 284 | ||
Direct Transmission | 285 | ||
Indirect Transmission | 285 | ||
Airborne Transmission | 285 | ||
Aerosol, Spray, or Spatter | 285 | ||
Parenteral Transmission | 286 | ||
Blood-Borne Transmission | 286 | ||
Food and Water Transmission | 286 | ||
Fecal-Oral Transmission | 286 | ||
The Immune System | 286 | ||
Naturally Acquired Immunity | 286 | ||
Artificially Acquired Immunity | 287 | ||
Disease Transmission in the Dental Office | 287 | ||
Patient to Dental Team | 287 | ||
Dental Team to Patient | 288 | ||
Patient to Patient | 288 | ||
Dental Office to Community | 288 | ||
Community to Dental Office to Patient | 288 | ||
Roles and Responsibilities of the CDC and OSHA in Infection Control | 288 | ||
Guidelines for Infection Control in Dental Healthcare Settings (CDC) | 289 | ||
OSHA Blood-Borne Pathogens Standard | 289 | ||
Exposure Control Plan | 290 | ||
Standard and Universal Precautions | 290 | ||
Categories of Employees | 291 | ||
Postexposure Management | 291 | ||
Employee Training | 291 | ||
Hepatitis B Immunization | 292 | ||
Employee Medical Records | 292 | ||
Managing Contaminated Sharps | 293 | ||
Preventing Needle Sticks | 293 | ||
Infection Control Practices | 294 | ||
Hand Hygiene | 294 | ||
Handwashing Guidelines | 294 | ||
Alcohol-Based Hand Rubs | 294 | ||
Hand Care Recommendations | 296 | ||
Personal Protective Equipment | 296 | ||
Protective Clothing | 299 | ||
Protective Clothing Requirements | 302 | ||
Handling Contaminated Laundry | 302 | ||
Protective Masks | 303 | ||
Protective Eyewear | 303 | ||
Face Shields | 304 | ||
Patient Eyewear | 305 | ||
Gloves | 305 | ||
Examination Gloves | 305 | ||
Gloves Damaged During Treatment | 306 | ||
Gloves Damaged by Dental Materials | 306 | ||
Overgloves | 307 | ||
Sterile Surgical Gloves | 307 | ||
Utility Gloves | 307 | ||
Non–Latex-Containing Gloves | 307 | ||
Maintaining Infection Control While Gloved | 307 | ||
Opening Drawers and Cabinets | 308 | ||
Opening Containers | 308 | ||
High-Tech Equipment | 308 | ||
Latex Allergies | 309 | ||
Irritant Dermatitis | 309 | ||
Type IV Allergic Reaction | 309 | ||
Type I Allergic Reaction | 310 | ||
Treatment | 310 | ||
Latex-Sensitive Patients | 310 | ||
Waste Management in the Dental Office | 310 | ||
Classification of Waste | 310 | ||
General Waste | 311 | ||
Contaminated Waste | 311 | ||
Hazardous Waste | 311 | ||
Infectious or Regulated Waste (Biohazard) | 311 | ||
Handling Extracted Teeth | 312 | ||
Handling Contaminated Waste | 312 | ||
Handling Medical Waste | 312 | ||
Infectious Waste | 312 | ||
Disposal of Medical Waste | 312 | ||
Additional Infection Control Practices | 312 | ||
OSHA Blood-Borne Pathogens Standard | 312 | ||
CDC Guidelines: Special Considerations | 313 | ||
Saliva Ejectors | 313 | ||
Dental Laboratory | 313 | ||
Preprocedural Mouth Rinses | 314 | ||
Mycobacterium tuberculosis | 314 | ||
Creutzfeldt-Jakob Disease and Other Prion Diseases | 315 | ||
Laser/Electrosurgery Plumes or Surgical Smoke | 315 | ||
20 Principles and Techniques of Disinfection | 317 | ||
Chapter Outline | 317 | ||
Key Terms | 317 | ||
Learning Outcomes | 318 | ||
Environmental Infection Control | 318 | ||
Clinical Contact Surfaces | 319 | ||
Surface Contamination | 320 | ||
Surface Barriers | 320 | ||
Single-Use (Disposable) Items | 321 | ||
Precleaning and Disinfection | 323 | ||
Precleaning. | 324 | ||
Disinfection. | 324 | ||
Disinfectants | 324 | ||
Ideal Surface Disinfectant. | 325 | ||
Disinfectant Precautions | 325 | ||
Iodophors. | 325 | ||
Synthetic Phenol Compounds. | 328 | ||
Sodium Hypochlorite. | 328 | ||
Alcohol. | 328 | ||
Immersion Disinfectants. | 328 | ||
Glutaraldehyde | 328 | ||
Chlorine Dioxide | 329 | ||
Ortho-Phthalaldehyde | 330 | ||
Housekeeping Surfaces | 330 | ||
Carpeting and Cloth Furnishings | 331 | ||
Spills of Blood and Body Substances | 331 | ||
Greener Infection Control | 331 | ||
Paper | 331 | ||
Radiology | 331 | ||
Personal Protective Attire | 331 | ||
Surface Barriers and Precleaning/Disinfection | 331 | ||
21 Principles and Techniques of Instrument Processing and Sterilization | 333 | ||
Chapter Outline | 333 | ||
Learning Outcomes | 334 | ||
Key Terms | 334 | ||
Classification of Patient Care Items | 335 | ||
Critical Instruments | 336 | ||
Semicritical Instruments | 336 | ||
Noncritical Instruments | 336 | ||
Personal Protective Equipment | 337 | ||
Transporting and Processing Contaminated Patient Care Items | 337 | ||
Instrument-Processing Area | 337 | ||
Workflow Pattern | 338 | ||
Contaminated Area | 338 | ||
Preparation and Packaging Area | 338 | ||
Precleaning and Packaging Instruments | 339 | ||
Holding Solution | 339 | ||
Hand Scrubbing | 339 | ||
Ultrasonic Cleaning | 340 | ||
Ultrasonic Cleaning Solutions | 340 | ||
Care of the Ultrasonic Cleaner | 341 | ||
Testing the Ultrasonic Cleaner | 341 | ||
Automated Washers/Disinfectors | 342 | ||
Drying, Lubrication, and Corrosion Control | 342 | ||
Packaging Instruments | 343 | ||
Packaging Materials | 343 | ||
Sterilization of Unwrapped Instruments | 343 | ||
Methods of Sterilization | 344 | ||
Steam Autoclave | 344 | ||
Packaging Instruments | 346 | ||
Flash Sterilization | 346 | ||
Unsaturated Chemical Vapor Sterilization | 348 | ||
Advantages | 348 | ||
Disadvantages | 348 | ||
Filtration and Monitoring of Chemical Vapors | 348 | ||
Packaging | 349 | ||
Pressure, Temperature, and Time | 349 | ||
Dry Heat Sterilization | 349 | ||
Static Air Sterilizers | 349 | ||
Forced Air Sterilizers | 349 | ||
Ethylene Oxide Sterilization | 350 | ||
Liquid Chemical Sterilants | 350 | ||
Sterilization Failures | 351 | ||
Sterilization Monitoring | 352 | ||
Physical Monitoring | 353 | ||
Chemical Monitoring | 353 | ||
Process Indicators | 353 | ||
Process Integrators | 353 | ||
Limitations | 353 | ||
Biologic Monitoring | 354 | ||
Handpiece Sterilization | 355 | ||
Flushing Techniques | 355 | ||
Sterilizing Techniques | 355 | ||
Five Occupational Health and Safety | 359 | ||
Part 5 text | 359 | ||
22 Regulatory and Advisory Agencies | 360 | ||
Chapter Outline | 360 | ||
Key Terms | 360 | ||
Learning Outcomes | 361 | ||
Associations and Organizations | 361 | ||
American Dental Association | 361 | ||
American Dental Assistants Association | 361 | ||
American Dental Hygienists’ Association | 363 | ||
Organization for Safety, Asepsis and Prevention | 363 | ||
State and Local Dental Societies | 363 | ||
Government Agencies | 363 | ||
Centers for Disease Control and Prevention | 363 | ||
Food and Drug Administration | 365 | ||
Environmental Protection Agency | 365 | ||
Occupational Safety and Health Administration | 365 | ||
National Institutes of Health | 366 | ||
National Institute of Dental and Craniofacial Research | 366 | ||
National Institute for Occupational Safety and Health | 366 | ||
Public Health Agency of Canada | 366 | ||
23 Chemical and Waste Management | 368 | ||
Chapter Outline | 368 | ||
Key Terms | 368 | ||
Learning Outcomes | 369 | ||
Hazardous Chemicals | 369 | ||
Exposure to Chemicals | 369 | ||
Acute and Chronic Chemical Toxicity | 370 | ||
Hand Protection | 370 | ||
Eye Protection | 370 | ||
Protective Clothing | 370 | ||
Inhalation Protection | 371 | ||
Control of Chemical Spills | 371 | ||
Eyewash Units | 372 | ||
Ventilation | 372 | ||
General Precautions for Storing Chemicals | 372 | ||
Follow Instructions | 373 | ||
Avoid Exposure to Light | 373 | ||
Check Expiration Date | 373 | ||
Rotate Inventory | 373 | ||
Disposal of Empty Containers | 373 | ||
Hazardous Waste Disposal | 373 | ||
Hazard Communication Program | 373 | ||
Written Program | 373 | ||
Chemical Inventory | 374 | ||
Material Safety Data Sheets | 374 | ||
Employee Training | 374 | ||
Labeling of Chemical Containers | 377 | ||
National Fire Protection Association Labels | 377 | ||
Exemptions to Labeling Requirements | 377 | ||
Dental Office Waste Management | 378 | ||
Classification of Waste | 380 | ||
Extracted Teeth | 380 | ||
Sharps | 380 | ||
Scrap Amalgam | 380 | ||
Photochemical Waste | 381 | ||
Radiographic Fixer | 381 | ||
Radiographic Developer | 381 | ||
Lead Contamination | 381 | ||
Lead Foil | 381 | ||
Disinfectants | 381 | ||
Nonhazardous Waste Management | 381 | ||
Waste Disposal | 381 | ||
24 Dental Unit Waterlines | 383 | ||
Chapter Outline | 383 | ||
Learning Outcomes | 383 | ||
Key Terms | 383 | ||
Background | 384 | ||
Microorganisms in Dental Unit Water | 385 | ||
Biofilm | 385 | ||
Biofilm in Dental Waterlines | 385 | ||
Growth-Promoting Factors | 386 | ||
Bacterial Characteristics | 386 | ||
Methods for Reducing Bacterial Contamination | 386 | ||
Self-Contained Water Reservoirs | 387 | ||
Microfiltration Cartridges | 387 | ||
Chemical Agents | 387 | ||
Infection Control and Dental Unit Water | 388 | ||
Using the Proper Water | 388 | ||
Flushing Waterlines | 388 | ||
Minimizing Aerosol | 388 | ||
Using Protective Barriers | 389 | ||
Monitoring Water Quality | 389 | ||
Use of Saliva Ejectors | 389 | ||
25 Ergonomics | 392 | ||
Chapter Outline | 392 | ||
Learning Outcomes | 392 | ||
Key Terms | 392 | ||
Ergonomics in the Dental Office | 393 | ||
Posture | 394 | ||
Neutral Position | 394 | ||
Deviations and Problems | 394 | ||
Reaching Movements | 395 | ||
Repetition and Force | 395 | ||
Carpal Tunnel Syndrome | 395 | ||
Gloves | 395 | ||
Muscle-Strengthening Exercises | 396 | ||
Six Patient Information and Assessment | 399 | ||
Part 6 text | 399 | ||
26 The Patient Record | 400 | ||
Chapter Outline | 400 | ||
Learning Outcomes | 400 | ||
Key Terms | 400 | ||
Patient Compliance | 402 | ||
Permanent Record | 402 | ||
Privacy | 402 | ||
Quality Assurance | 402 | ||
Risk Management | 402 | ||
Research | 402 | ||
Patient Record Forms | 403 | ||
Patient Registration | 404 | ||
Medical-Dental Health History | 405 | ||
Medical History | 405 | ||
Dental History | 407 | ||
Medical Alert | 407 | ||
Medical-Dental Health History Update | 408 | ||
Clinical Examination | 409 | ||
Treatment Plan | 410 | ||
Informed Consent | 411 | ||
Progress Notes | 412 | ||
Entering Data in a Patient Record | 413 | ||
27 Vital Signs | 416 | ||
Chapter Outline | 416 | ||
Learning Outcomes | 416 | ||
Key Terms | 416 | ||
Factors that Affect Vital Signs | 417 | ||
Temperature | 418 | ||
Temperature Readings | 418 | ||
Types of Thermometers | 418 | ||
Digital | 418 | ||
Tympanic | 418 | ||
Glass | 418 | ||
Pulse | 419 | ||
Radial Artery | 419 | ||
Brachial Artery | 419 | ||
Carotid Artery | 420 | ||
Pulse Characteristics | 420 | ||
Pulse Readings | 420 | ||
Respiration | 420 | ||
Respiration Characteristics | 420 | ||
Respiration Readings | 420 | ||
Blood Pressure | 421 | ||
Blood Pressure Equipment | 421 | ||
Blood Pressure Readings | 423 | ||
Medical Considerations | 423 | ||
Advanced Monitoring Procedures | 424 | ||
Pulse Oximetry | 424 | ||
Electrocardiogram | 424 | ||
28 Oral Diagnosis and Treatment Planning | 429 | ||
Chapter Outline | 429 | ||
Key Terms | 429 | ||
Learning Outcomes | 430 | ||
Examination and Diagnostic Techniques | 430 | ||
Visual Evaluation | 430 | ||
Palpation | 431 | ||
Instrumentation | 431 | ||
Detection | 431 | ||
Probing | 431 | ||
Radiography | 431 | ||
Intraoral Imaging | 431 | ||
Photography | 432 | ||
Recording the Dental Examination | 432 | ||
Black’s Classification of Cavities | 432 | ||
Tooth Diagrams | 435 | ||
Tooth-Numbering Systems | 435 | ||
Universal Numbering System | 435 | ||
International Standards Organization System/Fédération Dentaire Internationale System | 435 | ||
Palmer Notation System | 435 | ||
Color Coding | 435 | ||
Abbreviations | 435 | ||
Charting | 438 | ||
Symbols | 439 | ||
Clinical Examination of the Patient | 439 | ||
Soft Tissue Examination | 439 | ||
Examination and Charting of the Teeth | 439 | ||
Examination and Charting of the Periodontium | 446 | ||
The Treatment Plan | 446 | ||
Types of Treatment Plans | 448 | ||
Level I: Emergency Care | 448 | ||
Level II: Standard Care | 448 | ||
Level III: Optimum Care | 448 | ||
Treatment Plan Presentation | 448 | ||
29 The Special Needs and Medically Compromised Patient | 451 | ||
Chapter Outline | 451 | ||
Key Terms | 451 | ||
Learning Outcomes | 452 | ||
Role of the Dental Assistant | 452 | ||
The Aging Population | 453 | ||
Stages of Aging | 453 | ||
Oral Health of the Aging | 453 | ||
Oral Health Conditions | 453 | ||
Xerostomia | 453 | ||
Periodontal Disease | 453 | ||
Tooth Decay | 454 | ||
Dark and Brittle Teeth | 454 | ||
Bone Resorption | 454 | ||
The Special Needs Patient | 455 | ||
Specific Disorders of the Medically Compromised Patient | 455 | ||
Developmental Disorders | 455 | ||
Mental Retardation | 455 | ||
Down Syndrome | 456 | ||
Autism | 456 | ||
Cerebral Palsy | 456 | ||
Physical Disorders | 456 | ||
Vision Impaired | 456 | ||
Hearing Impaired | 456 | ||
The Patient in a Wheelchair | 457 | ||
Neurologic Disorders | 457 | ||
Alzheimer’s Disease | 457 | ||
Seizures | 457 | ||
Petit Mal Seizures. | 457 | ||
Grand Mal Seizures. | 457 | ||
Multiple Sclerosis | 459 | ||
Stroke | 459 | ||
Neuromuscular Disorders | 459 | ||
Muscular Dystrophy | 459 | ||
Parkinson’s Disease | 460 | ||
Amyotrophic Lateral Sclerosis | 460 | ||
Arthritis | 461 | ||
Cardiovascular Disorders | 461 | ||
Congestive Heart Failure | 461 | ||
Hypertension | 461 | ||
Angina | 461 | ||
Endocarditis | 462 | ||
Pulmonary Disorders | 462 | ||
Allergies | 462 | ||
Bronchial Asthma | 464 | ||
Chronic Obstructive Pulmonary Disease | 464 | ||
Blood Disorders | 464 | ||
Endocrine Disorders | 465 | ||
Hyperthyroidism | 465 | ||
Hypothyroidism | 465 | ||
Diabetes Mellitus | 465 | ||
Behavioral and Psychiatric Disorders | 465 | ||
Assistance from Organizations | 466 | ||
30 Principles of Pharmacology | 467 | ||
Chapter Outline | 467 | ||
Key Terms | 467 | ||
Learning Outcomes | 468 | ||
Overview of Drugs | 468 | ||
Dispensing of Drugs | 468 | ||
Controlled Substance Act | 469 | ||
Schedule I Drugs | 469 | ||
Schedule II Drugs | 469 | ||
Schedule III Drugs | 469 | ||
Schedule IV Drugs | 469 | ||
Schedule V Drugs | 469 | ||
Prescriptions | 469 | ||
Prescription Terminology | 469 | ||
Recording Prescriptions | 469 | ||
Telephone Guidelines | 469 | ||
Drug Reference Materials | 470 | ||
Package Inserts | 470 | ||
Drug Dosage | 471 | ||
Administration of Medications | 471 | ||
Stages of Drug Action in the Body | 471 | ||
Drugs Commonly Prescribed in Dentistry | 471 | ||
Analgesics | 471 | ||
Antibiotics | 473 | ||
Antibiotic Prophylaxis | 473 | ||
Antifungal Agents | 473 | ||
Antiviral Agents | 473 | ||
Antianxiety Agents | 473 | ||
Drugs Commonly Prescribed in Medicine | 474 | ||
Cardiovascular Drugs | 474 | ||
Respiratory Drugs | 475 | ||
Gastrointestinal Drugs | 475 | ||
Neurologic Drugs | 475 | ||
Psychoactive Drugs | 475 | ||
Endocrine/Hormonal Drugs | 475 | ||
Adverse Drug Effects | 476 | ||
Common Adverse Effects of Medications | 476 | ||
Drug Complications | 476 | ||
31 Assisting in a Medical Emergency | 478 | ||
Chapter Outline | 478 | ||
Learning Outcomes | 479 | ||
Key Terms | 479 | ||
Preventing a Medical Emergency | 479 | ||
Emergency Preparedness | 480 | ||
Assigned Roles | 480 | ||
Routine Drills | 480 | ||
Emergency Telephone Numbers | 481 | ||
Recognizing a Medical Emergency | 481 | ||
Signs and Symptoms | 481 | ||
Emergency Care Standards | 482 | ||
Basic Life Support | 482 | ||
Cardiopulmonary Resuscitation | 482 | ||
Choking | 484 | ||
Automated External Defibrillator | 485 | ||
Emergency Equipment and Supplies | 487 | ||
Oxygen | 487 | ||
Emergency Responses | 490 | ||
Common Medical Emergencies Experienced in the Dental Office | 490 | ||
Syncope | 490 | ||
Postural Hypotension | 490 | ||
The Pregnant Patient | 490 | ||
Cardiac Emergencies | 491 | ||
Angina | 491 | ||
Acute Myocardial Infarction | 492 | ||
Cerebrovascular Accident | 492 | ||
Hyperventilation | 493 | ||
Asthma Attack | 493 | ||
Allergic Reaction | 494 | ||
Epileptic Seizure | 494 | ||
Diabetes Mellitus | 495 | ||
Hyperglycemia | 495 | ||
Hypoglycemia | 495 | ||
Documentation of an Emergency | 496 | ||
Seven Foundation of Clinical Dentistry | 499 | ||
Part 7 text | 499 | ||
32 The Dental Office | 500 | ||
Chapter Outline | 500 | ||
Learning Outcomes | 500 | ||
Key Terms | 500 | ||
Design of the Dental Office | 501 | ||
Reception Area | 501 | ||
Administrative Area | 501 | ||
Treatment Area | 501 | ||
Central Sterilization | 501 | ||
Dental Laboratory | 503 | ||
Dentist’s Private Office | 503 | ||
Dental Staff Lounge | 503 | ||
Office Environment | 503 | ||
Temperature and Air Exchange | 503 | ||
Lighting | 505 | ||
Wall and Floor Coverings | 505 | ||
Traffic Control | 505 | ||
Sound Control | 505 | ||
Privacy | 505 | ||
Clinical Equipment | 505 | ||
Patient Dental Chair | 505 | ||
Operator’s Stool | 507 | ||
Dental Assistant’s Stool | 507 | ||
Dental Unit | 507 | ||
Delivery Systems | 508 | ||
Rheostat | 508 | ||
Waterlines | 508 | ||
Air-Water Syringe | 508 | ||
Operating Light | 509 | ||
Oral Evacuation System | 509 | ||
Curing Light | 509 | ||
Amalgamator | 510 | ||
Dental Radiography Unit | 510 | ||
View Box for Radiographs | 511 | ||
Care of Dental Equipment | 511 | ||
Central Vacuum Compressor | 511 | ||
Central Air Compressor | 511 | ||
Morning and Evening Routines for Dental Assistants | 511 | ||
33 Delivering Dental Care | 513 | ||
Chapter Outline | 513 | ||
Key Terms | 513 | ||
Learning Outcomes | 514 | ||
Knowing Your Patients | 514 | ||
Reviewing the Patient Record | 514 | ||
Preparing the Treatment Area | 515 | ||
Greeting and Seating the Patient | 515 | ||
Team Dentistry | 515 | ||
Principles of Team Positioning | 516 | ||
Positioning the Patient | 516 | ||
Positioning the Operator | 517 | ||
Positioning the Dental Assistant | 517 | ||
Motion Economy | 518 | ||
Classification of Motions | 518 | ||
Operating Zones | 518 | ||
Operator’s Zone | 518 | ||
Transfer Zone | 519 | ||
Assistant’s Zone | 519 | ||
Static Zone | 519 | ||
Instrument Transfer | 519 | ||
Objectives of Efficient Instrument Transfer | 519 | ||
Grasping an Instrument | 520 | ||
Transfer Technique | 520 | ||
Variations in Instrument Exchange | 520 | ||
Mirror and Explorer | 520 | ||
Cotton Pliers | 520 | ||
Handpiece | 520 | ||
Instruments With Hinges | 522 | ||
The Expanded-Functions Dental Assistant | 522 | ||
Dental Supervision | 522 | ||
Working as the Operator | 523 | ||
Operator Positioning | 523 | ||
Developing Mirror Skills | 523 | ||
Establish a Working Position | 523 | ||
Establish Preferred Mirror-to-Tooth Position | 524 | ||
Using a Fulcrum | 524 | ||
Understanding Dental Anatomy | 525 | ||
Understanding Cavity Preparations | 526 | ||
Adapting Instrumentation | 526 | ||
Applying Dental Materials | 526 | ||
Evaluation of Expanded Functions | 526 | ||
34 Dental Hand Instruments | 528 | ||
Chapter Outline | 528 | ||
Learning Outcomes | 528 | ||
Key Terms | 528 | ||
Identifying Hand Instruments | 529 | ||
Instrument Number | 529 | ||
Instrument Design | 529 | ||
Handle | 529 | ||
Shank | 529 | ||
Working End | 530 | ||
Black’s Instrument Formula | 530 | ||
Instrument Classification | 530 | ||
Instrument Sequence | 530 | ||
Examination Instruments | 530 | ||
Basic Setup | 532 | ||
Hand Cutting Instruments | 532 | ||
Restorative Instruments | 533 | ||
Accessory Instruments and Items | 537 | ||
Preset Cassettes (Trays) | 537 | ||
Storage Tubs | 537 | ||
Color-Coding Systems | 537 | ||
35 Dental Handpieces and Accessories | 540 | ||
Chapter Outline | 540 | ||
Learning Outcomes | 540 | ||
Key Terms | 540 | ||
Evolution of Rotary Equipment | 541 | ||
Dental Handpieces | 541 | ||
Low-Speed Handpiece | 541 | ||
Uses of the Low-Speed Handpiece | 541 | ||
Clinical | 541 | ||
Laboratory | 542 | ||
Straight Attachment | 542 | ||
Contra-Angle Attachment | 542 | ||
Prophylaxis Angle | 542 | ||
High-Speed Handpiece | 543 | ||
Uses of the High-Speed Handpiece | 543 | ||
Water Coolant System | 543 | ||
Bur Adaptation | 543 | ||
Fiberoptic Lighting | 543 | ||
Ultrasonic Handpiece | 544 | ||
Laser Handpiece | 544 | ||
Precautions in the Care and Handling of Laser Handpieces | 544 | ||
Air Abrasion Handpiece | 545 | ||
Laboratory Handpiece | 545 | ||
Handpiece Maintenance | 545 | ||
Handpiece Sterilization | 547 | ||
General Considerations for Handpiece Sterilization | 547 | ||
Sterilization Procedure Sheets. | 547 | ||
Rotary Cutting Instruments | 547 | ||
Shank Types | 547 | ||
Neck | 547 | ||
Head | 547 | ||
Dental Burs | 547 | ||
Bur Shapes | 548 | ||
Diamond Rotary Instruments | 548 | ||
Finishing Rotary Instruments | 548 | ||
Abrasive Rotary Instruments | 551 | ||
Accessories | 552 | ||
Laboratory Rotary Instruments | 552 | ||
36 Moisture Control | 554 | ||
Chapter Outline | 554 | ||
Learning Outcomes | 554 | ||
Key Terms | 554 | ||
Oral Evacuation Systems | 555 | ||
Saliva Ejector | 555 | ||
High-Volume Evacuator | 556 | ||
Suction Tips | 556 | ||
Grasping the Evacuator | 556 | ||
Positioning the Evacuator | 556 | ||
Daily Maintenance of the Evacuation System | 557 | ||
Rinsing the Oral Cavity | 558 | ||
Limited-Area Rinsing | 558 | ||
Full-Mouth Rinsing | 558 | ||
Air-Water Syringe | 558 | ||
Isolation of Teeth | 559 | ||
Cotton Roll Isolation | 559 | ||
Advantages | 560 | ||
Disadvantages | 560 | ||
Cotton Roll Holders | 560 | ||
Dry-Angle Isolation | 560 | ||
The Dental Dam | 562 | ||
Dental Dam Equipment | 562 | ||
Dental Dam Material | 562 | ||
Size | 563 | ||
Color | 563 | ||
Thickness | 563 | ||
Dental Dam Frame | 563 | ||
Dental Dam Napkin | 563 | ||
Lubricants | 563 | ||
Dental Dam Punch | 563 | ||
Size of Holes on the Punch Plate. | 564 | ||
Dental Dam Stamp and Template | 564 | ||
Dental Dam Forceps | 564 | ||
Dental Dam Clamps | 565 | ||
Parts of the Dental Dam Clamp. | 565 | ||
Fitting the Dental Dam Clamp. | 565 | ||
Ligatures on Clamps. | 566 | ||
Dental Dam Stabilizing Cord | 566 | ||
Dental Dam Preparation | 566 | ||
Maxillary Arch Application | 566 | ||
Mandibular Arch Application | 566 | ||
Curve of the Arch | 567 | ||
Malaligned Teeth | 567 | ||
Teeth to Be Isolated | 567 | ||
Keypunch Hole | 567 | ||
Hole Sizing and Spacing | 568 | ||
Troubleshooting Hole Sizing and Spacing | 568 | ||
Dental Dam Placement and Removal | 568 | ||
Special Applications for the Dental Dam | 568 | ||
Anterior Teeth | 568 | ||
Stabilizing the Cervical Clamp | 568 | ||
Fixed Bridge | 572 | ||
37 Anesthesia and Pain Control | 574 | ||
Chapter Outline | 574 | ||
Learning Outcomes | 575 | ||
Key Terms | 575 | ||
Topical Anesthesia | 575 | ||
Local Anesthesia | 577 | ||
Characteristics of Local Anesthetics | 577 | ||
Method of Action | 577 | ||
Chemical Composition of Anesthetics | 577 | ||
Time Span of Anesthetics | 577 | ||
Vasoconstrictors in Anesthetics | 578 | ||
Contraindications to Vasoconstrictors | 578 | ||
Injection Techniques | 578 | ||
Maxillary Anesthesia | 578 | ||
Palatal Anesthesia | 579 | ||
Mandibular Anesthesia | 579 | ||
Periodontal Ligament Injection | 579 | ||
Local Anesthesia Setup | 580 | ||
Anesthetic Syringe | 580 | ||
Anesthetic Cartridges | 581 | ||
Color-Coding of Local Anesthetic Cartridges | 581 | ||
Guidelines for Handling Anesthetic Cartridges | 582 | ||
Disposable Needle | 582 | ||
Complications and Precautions | 582 | ||
Injection Into a Blood Vessel | 582 | ||
Infected Areas | 584 | ||
Toxic Reactions | 584 | ||
Localized Reactions | 584 | ||
Systemic Reactions | 584 | ||
Temporary Numbness | 584 | ||
Paresthesia | 584 | ||
Electronic Anesthesia | 586 | ||
Inhalation Sedation | 586 | ||
Advantages of N2O Use | 586 | ||
Disadvantages of N2O Use | 586 | ||
Contraindications to N2O Use | 586 | ||
Pregnancy | 586 | ||
Nasal Obstruction | 586 | ||
Emphysema and Multiple Sclerosis | 586 | ||
Emotional Instability | 586 | ||
Chemical Makeup | 587 | ||
Equipment | 587 | ||
Scavenger System | 587 | ||
Reducing Exposure to N2O | 588 | ||
Patient Assessment and Monitoring | 588 | ||
Patient Education | 589 | ||
Administration | 589 | ||
Antianxiety Agents | 589 | ||
Intravenous Sedation | 589 | ||
General Anesthesia | 592 | ||
Four Stages of Anesthesia | 592 | ||
Patient Preparation | 592 | ||
Patient Education | 592 | ||
Patient Recovery | 592 | ||
Documentation of Anesthesia and Pain Control | 592 | ||
Eight Radiographic Imaging | 38-1 | ||
Part 8 text | 595 | ||
38 Foundations of Radiography, Radiographic Equipment, and Radiation Safety | 596 | ||
Chapter Outline | 596 | ||
Learning Outcomes | 597 | ||
Key Terms | 597 | ||
Discovery of X-Radiation | 598 | ||
Pioneers in Dental Radiography | 598 | ||
Radiation Physics | 599 | ||
Atomic Structure | 599 | ||
Nucleus | 600 | ||
Electrons | 600 | ||
Bremsstrahlung Radiation | 600 | ||
Ionization | 600 | ||
Properties of X-Rays | 601 | ||
The Dental X-Ray Machine | 602 | ||
Tubehead | 602 | ||
X-Ray Tube | 603 | ||
Cathode | 603 | ||
Anode | 603 | ||
Position Indicator Device | 604 | ||
Extension Arm | 604 | ||
Control Panel | 604 | ||
Master Switch and Indicator Lights | 604 | ||
Exposure Button | 605 | ||
Milliamperage Selector | 605 | ||
Kilovoltage Selector | 605 | ||
X-Ray Production | 605 | ||
Types of Radiation | 607 | ||
Characteristics of X-Ray Beam | 607 | ||
Radiolucent and Radiopaque Characteristics | 607 | ||
Contrast | 608 | ||
Density | 608 | ||
Geometric Characteristics | 608 | ||
Radiation Effects | 609 | ||
Tissue Damage | 609 | ||
Ionization | 609 | ||
Biologic Effects | 609 | ||
Cumulative Effects | 609 | ||
Acute and Chronic Radiation Exposure | 609 | ||
Genetic and Somatic Effects | 610 | ||
Critical Organs | 610 | ||
Radiation Measurement | 611 | ||
Maximum Permissible Dose | 611 | ||
Radiation Safety | 611 | ||
Protective Devices | 612 | ||
Aluminum Filtration | 612 | ||
Collimator | 612 | ||
Position Indicator Device | 612 | ||
Patient Protection | 612 | ||
Lead Apron and Thyroid Collar | 612 | ||
Fast-Speed Film | 613 | ||
Image Receptor-Holding Devices | 613 | ||
Exposure Factor | 613 | ||
Proper Technique | 613 | ||
Pregnancy | 614 | ||
Operator Protection and Monitoring | 614 | ||
Radiation Monitoring | 614 | ||
Equipment Monitoring | 615 | ||
Pediatric Patients | 615 | ||
ALARA Concept | 615 | ||
39 Digital Imaging, Dental Film, and Processing Radiographs | 617 | ||
Chapter Outline | 617 | ||
Key Terms | 617 | ||
Learning Outcomes | 618 | ||
Digital Radiography | 619 | ||
Types of Digital Imaging Systems | 619 | ||
Direct Digital Imaging | 619 | ||
Indirect Digital Imaging | 621 | ||
Phosphor Storage Imaging | 621 | ||
Digitizing Images | 621 | ||
Digital Imaging Software Programs | 621 | ||
X-Ray Film and Film Processing | 622 | ||
Positioning Instruments | 622 | ||
Beam Alignment Devices | 624 | ||
Dental Film | 624 | ||
Film Composition | 626 | ||
Latent Image | 626 | ||
Film Speed | 626 | ||
Types of Film | 627 | ||
Intraoral Film | 627 | ||
Film Packet | 627 | ||
PACKET INFORMATION. | 627 | ||
WRAPPER AND LEAD SHEET. | 627 | ||
PACKAGE POSITIONING. | 627 | ||
PACKAGE DISPOSAL. | 628 | ||
Outer Packet | 628 | ||
TUBE SIDE. | 628 | ||
LABEL SIDE. | 628 | ||
Film Sizes | 628 | ||
Extraoral Film | 628 | ||
Film Packaging | 629 | ||
Film Cassette | 629 | ||
Intensifying Screen | 629 | ||
Film Types | 630 | ||
Duplicating Film | 630 | ||
Film Storage | 630 | ||
Film Processing | 631 | ||
Five Steps in Processing | 631 | ||
Processing Solutions | 631 | ||
The Darkroom | 632 | ||
Lighting | 633 | ||
Room Lighting. | 633 | ||
Safelighting. | 633 | ||
Processing Tanks | 633 | ||
Automatic Processor | 633 | ||
Components | 634 | ||
Processing Solutions | 637 | ||
Processing Errors | 637 | ||
40 Legal Issues, Quality Assurance, and Infection Prevention | 641 | ||
Chapter Outline | 641 | ||
Key Terms | 641 | ||
Learning Outcomes | 642 | ||
Legal Considerations | 642 | ||
Federal and State Regulations | 642 | ||
Licensure Requirements | 643 | ||
Risk Management | 643 | ||
Informed Consent | 643 | ||
Liability | 643 | ||
Patient Records | 643 | ||
Ownership of Dental Images | 643 | ||
Digital Files Security | 644 | ||
Patient Refusal | 644 | ||
Patient Education | 644 | ||
Quality Assurance in the Dental Office | 644 | ||
Quality Control Tests | 645 | ||
Dental X-Ray Machines | 645 | ||
Dental X-Ray Film | 645 | ||
Phosphor Storage Plates | 645 | ||
Screens and Cassettes | 645 | ||
View Boxes | 646 | ||
Darkroom Lighting | 646 | ||
Safelight Test. | 646 | ||
Film Processing | 647 | ||
Manual Processing. | 647 | ||
Automatic Processing. | 647 | ||
Processing Solutions. | 647 | ||
Developer Strength. | 647 | ||
Reference Radiograph. | 647 | ||
Stepwedge Radiograph. | 647 | ||
Fixer Strength. | 647 | ||
Quality Administration Procedures | 648 | ||
Description | 648 | ||
Monitoring | 648 | ||
Maintenance | 648 | ||
Evaluation | 648 | ||
Training | 648 | ||
Infection Control | 648 | ||
Centers for Disease Control and Prevention Guidelines | 649 | ||
The Radiography Operatory | 649 | ||
X-Ray Machine | 650 | ||
Lead Apron | 650 | ||
Dental Chair | 650 | ||
Work Area | 650 | ||
Equipment and Supplies | 650 | ||
Film and Phosphor Storage Plates | 650 | ||
Film. | 650 | ||
PSPs. | 651 | ||
Digital Sensors | 651 | ||
Image Receptor Positioning Instruments | 651 | ||
Procedures During and After X-Ray Exposure | 652 | ||
Operator Preparation | 652 | ||
Drying of Exposed Film or PSP | 652 | ||
Collection of Contaminated Films and PSPs | 652 | ||
Positioning Instruments | 652 | ||
Disposal of Contaminated Items | 652 | ||
Handwashing | 654 | ||
Surface Disinfection | 654 | ||
Procedures During X-Ray Film Processing | 654 | ||
Transporting Film | 654 | ||
41 Intraoral Imaging | 662 | ||
Chapter Outline | 662 | ||
Key Terms | 662 | ||
Learning Outcomes | 663 | ||
Full-Mouth Survey | 664 | ||
Intraoral Imaging Techniques | 664 | ||
Paralleling Technique | 664 | ||
Five Basic Rules | 665 | ||
Patient Preparation | 665 | ||
Exposure Sequence for Image Receptor Placement | 665 | ||
Anterior Exposure Sequence | 665 | ||
Posterior Exposure Sequence | 668 | ||
Film Placement | 669 | ||
Bisecting Technique | 669 | ||
Image Receptor Holders | 669 | ||
Angulation of Position Indicator Device | 669 | ||
Horizontal Angulation | 670 | ||
Correct Horizontal Angulation. | 670 | ||
Incorrect Horizontal Angulation. | 670 | ||
Vertical Angulation | 671 | ||
Correct Vertical Angulation. | 671 | ||
Incorrect Vertical Angulation. | 671 | ||
Foreshortened Images. | 671 | ||
Elongated Images. | 672 | ||
Image Receptor Size and Placement | 672 | ||
Patient Positioning | 672 | ||
Beam Alignment | 673 | ||
Bitewing Technique | 673 | ||
Image Receptor Holder and Bitewing Tab | 673 | ||
Angulation of Position Indicator Device | 673 | ||
Exposure for Image Receptor Placement | 673 | ||
Occlusal Technique | 674 | ||
Patients With Special Medical Needs | 674 | ||
Vision Impairment | 674 | ||
Hearing Impairment | 674 | ||
Mobility Impairment | 674 | ||
Developmental Disabilities | 675 | ||
Patients With Special Dental Needs | 675 | ||
Edentulous Patient | 675 | ||
Pediatric Patient | 675 | ||
Endodontic Patient | 676 | ||
Gagging Patient | 677 | ||
Exposure Sequencing | 677 | ||
Image Receptor Placement | 677 | ||
Avoid The Palate. | 677 | ||
Demonstrate Image Receptor Placement. | 677 | ||
Extreme Cases | 678 | ||
Dental Imaging Technique Errors | 678 | ||
Mounting Dental Radiographs | 678 | ||
Recognizing Anatomical Landmarks | 678 | ||
Selecting the Mount | 678 | ||
Methods of Mounting | 678 | ||
42 Extraoral Imaging | 708 | ||
Chapter Outline | 708 | ||
Learning Outcomes | 708 | ||
Key Terms | 708 | ||
Panoramic Imaging | 709 | ||
Types of Panoramic Units | 709 | ||
Basic Concepts | 709 | ||
Focal Trough | 709 | ||
Equipment | 710 | ||
Tubehead | 710 | ||
Head Positioner | 710 | ||
Exposure Controls | 712 | ||
Film and Intensifying Screens | 712 | ||
Common Errors | 712 | ||
Patient Preparation Errors | 712 | ||
Ghost Images. | 712 | ||
Ten Assisting in Comprehensive Dental Care | 823 | ||
Part 10 text | 823 | ||
48 General Dentistry | 824 | ||
Chapter Outline | 824 | ||
Key Terms | 824 | ||
Learning Outcomes | 825 | ||
Cavity Preparation | 825 | ||
Terminology | 825 | ||
Initial Preparation | 826 | ||
Final Preparation | 826 | ||
Standardized Plan for a Restorative Procedure | 827 | ||
Dental Assistant’s Role in a Restorative Procedure | 827 | ||
Permanent Restorations | 827 | ||
Class I Restorations | 827 | ||
Eleven Dental Administration and Communication Skills | 1055 | ||
Part 11 text | 1055 | ||
61 Communication in the Dental Office | 1056 | ||
Chapter Outline | 1056 | ||
Key Terms | 1056 | ||
Learning Outcomes | 1057 | ||
Understanding Human Behavior | 1057 | ||
Significant People in Psychology | 1057 | ||
Social Attitudes | 1057 | ||
Peer Pressure | 1057 | ||
Cultural Diversity | 1058 | ||
Communication Pathways | 1058 | ||
Verbal Communication | 1059 | ||
Words Are Important | 1059 | ||
Voice Quality | 1059 | ||
Asking Questions | 1059 | ||
Nonverbal Communication | 1059 | ||
Listening Skills | 1059 | ||
Communicating With Colleagues | 1060 | ||
Being a Team Member | 1060 | ||
Stress in the Dental Office | 1060 | ||
Causes | 1060 | ||
Methods of Stress Reduction | 1061 | ||
Conflict Among Coworkers | 1061 | ||
Communicating With Patients | 1061 | ||
Patient Needs | 1061 | ||
Psychological Needs | 1061 | ||
Anxiety and Fear of Pain | 1062 | ||
Dental-Phobic Patients | 1062 | ||
Patient’s Responses | 1062 | ||
Physical and Mental Needs | 1062 | ||
Financial Needs | 1063 | ||
Meeting Patient Needs | 1063 | ||
Positive Atmosphere | 1063 | ||
Sincerity | 1063 | ||
Showing Respect | 1063 | ||
Respecting the Patient’s Time | 1063 | ||
Resolving Complaints and Misunderstandings | 1063 | ||
Remaining Approachable | 1063 | ||
Respecting Patient Confidentiality | 1063 | ||
Phone Skills | 1064 | ||
Courtesy | 1064 | ||
Incoming Calls | 1064 | ||
Placing a Caller on Hold | 1064 | ||
On-Hold Message Systems | 1064 | ||
Callers Wanting to Speak to the Dentist | 1064 | ||
Taking Messages | 1064 | ||
Phone Message Systems | 1065 | ||
Answering Service | 1065 | ||
Answering Machine | 1065 | ||
Voice Mail | 1066 | ||
Phone Equipment | 1066 | ||
Headsets | 1066 | ||
Pager | 1066 | ||
Facsimile (“Fax”) Machine | 1066 | ||
Written Communications | 1067 | ||
Equipment | 1067 | ||
Business Letters | 1067 | ||
Format of a Business Letter | 1068 | ||
Parts of a Letter | 1068 | ||
Types of Business Letters | 1069 | ||
Letters to Colleagues | 1070 | ||
Letters to Insurance Carriers | 1070 | ||
Marketing Your Dental Practice | 1070 | ||
Goals of Practice Marketing | 1070 | ||
Logistics of Marketing | 1070 | ||
The Plan | 1071 | ||
Marketing Budget | 1071 | ||
Tracking Responses | 1071 | ||
Types of Practice Marketing | 1071 | ||
Practice Newsletter | 1072 | ||
Patient Education Materials | 1072 | ||
62 Business Operating Systems | 1073 | ||
Chapter Outline | 1073 | ||
Key Terms | 1073 | ||
Learning Outcomes | 1074 | ||
Operating Procedure Manual | 1074 | ||
HIPAA Compliance | 1075 | ||
HIPAA Privacy Compliance List | 1075 | ||
Personnel Manual | 1075 | ||
Computer Applications in the Dental Office | 1075 | ||
Characteristics of the Computer | 1076 | ||
Record Keeping | 1076 | ||
Types of Records and Files | 1076 | ||
Patient Dental Records | 1076 | ||
Patient Financial Records | 1076 | ||
Practice Business Records | 1076 | ||
Guidelines to Efficient Filing | 1077 | ||
Basic Filing Systems | 1078 | ||
Alphabetic | 1078 | ||
Color Coding | 1078 | ||
Numeric | 1078 | ||
Chronologic | 1078 | ||
Electronic | 1079 | ||
Active and Inactive Files | 1079 | ||
Purge Tabs | 1079 | ||
Record Protection and Confidentiality | 1080 | ||
HIPAA Electronic Safeguards | 1080 | ||
Protecting Electronic Files | 1080 | ||
Protecting Paper Files | 1080 | ||
Appointment Scheduling | 1080 | ||
Goals of Efficient Appointment Scheduling | 1080 | ||
Computerized or Manual Scheduling | 1080 | ||
The Appointment Book | 1080 | ||
Guidelines for Scheduling | 1081 | ||
Units of Time | 1081 | ||
Columns per Day | 1081 | ||
Outlining the Appointment Schedule | 1082 | ||
Office Hours | 1082 | ||
Buffer Time | 1082 | ||
Meetings | 1082 | ||
Holidays | 1082 | ||
Making Appointment Book and Appointment Card Entries | 1082 | ||
Special Considerations for Scheduling | 1082 | ||
Daily Scheduling Rules | 1083 | ||
New Patients | 1083 | ||
Scheduling for the Dental Hygienist | 1083 | ||
Recall Patients | 1083 | ||
Children | 1083 | ||
Emergency Patients | 1083 | ||
Scheduling an Appointment Series | 1084 | ||
Scheduling for the Expanded-Functions Dental Assistant | 1084 | ||
Confirmation of Appointments | 1084 | ||
Patient Circumstances | 1084 | ||
Late Patients | 1084 | ||
Canceled Appointments | 1084 | ||
Short-Notice Appointments | 1084 | ||
Daily Treatment Area Schedule | 1085 | ||
Appointment Preparations | 1085 | ||
Daily Meeting | 1085 | ||
Preventive Recall Programs | 1085 | ||
Types of Recall Systems | 1085 | ||
Continuing Appointment System | 1085 | ||
Written Recall Notification | 1086 | ||
Recall by Telephone | 1086 | ||
Inventory Management | 1086 | ||
Computerized Inventory System | 1087 | ||
Guidelines for Ordering Dental Supplies | 1088 | ||
When Ordering Supplies | 1088 | ||
Reorder Point | 1088 | ||
Marking the Reorder Point | 1088 | ||
Automatic Shipments | 1088 | ||
Quantity Purchase Rate | 1088 | ||
Reorder Quantity | 1088 | ||
Backorders | 1088 | ||
Order Exchange, Return, or Replacement | 1089 | ||
Requisitions and Purchase Orders | 1089 | ||
Dental Supply Budget | 1089 | ||
Consumables and Disposables | 1089 | ||
Expendables | 1089 | ||
Nonexpendables | 1089 | ||
Major Equipment | 1089 | ||
Equipment Repairs | 1090 | ||
Equipment Records | 1090 | ||
Service Contracts | 1090 | ||
Service Call | 1090 | ||
63 Financial Management in the Dental Office | 1091 | ||
Chapter Outline | 1091 | ||
Key Terms | 1091 | ||
Learning Outcomes | 1092 | ||
Accounting | 1092 | ||
Preventive Account Management | 1092 | ||
Gathering Financial Information | 1093 | ||
Credit Reports | 1093 | ||
Fee Presentation | 1094 | ||
Making Financial Arrangements | 1094 | ||
Accounts Receivable | 1094 | ||
Types of Accounts Receivable Systems | 1094 | ||
Pegboard Accounts Receivable Management | 1094 | ||
Computerized Accounts Receivable Management | 1094 | ||
Accounts Receivable Management Basics | 1094 | ||
Charge Slips | 1095 | ||
Daily Journal Page | 1095 | ||
Receipts and Walkout Statements | 1096 | ||
Recording Payments | 1096 | ||
Patient Account Records | 1096 | ||
Payment | 1096 | ||
Payment at the Time of Treatment | 1096 | ||
Cash | 1097 | ||
Check | 1097 | ||
Credit Cards | 1097 | ||
Professional Courtesy and Discounts | 1097 | ||
Daily Proof of Posting | 1097 | ||
Bank Deposits | 1097 | ||
Monthly Statement | 1097 | ||
Cycle Billing | 1098 | ||
Divided Payment Plans | 1098 | ||
Collections | 1099 | ||
Accounts Receivable Report | 1099 | ||
Management of Collection Efforts | 1099 | ||
Collection Letters | 1099 | ||
Collection Telephone Calls | 1099 | ||
Final Collection Options | 1099 | ||
Collection Agency | 1099 | ||
Small Claims Court | 1099 | ||
Accounts Payable Management | 1101 | ||
Dental Office Overhead | 1101 | ||
Fixed Overhead | 1101 | ||
Variable Overhead | 1101 | ||
Gross Versus Net Income | 1101 | ||
Disbursements | 1102 | ||
Packing Slips, Invoices, and Statements | 1102 | ||
Organizing Expenditure Records | 1102 | ||
Payment of Accounts | 1103 | ||
Cash on Delivery | 1103 | ||
Petty Cash | 1103 | ||
Replenishing Petty Cash Funds. | 1103 | ||
Writing Checks | 1104 | ||
Check Terminology | 1104 | ||
Check Endorsement | 1104 | ||
Stop Payment Order | 1104 | ||
Nonsufficient Funds | 1104 | ||
Business Summaries | 1105 | ||
Payroll | 1105 | ||
Payroll Deductions | 1106 | ||
Income Tax Withholding | 1106 | ||
Federal Insurance Contributions Act | 1106 | ||
Other Deductions | 1107 | ||
Government Remittance | 1107 | ||
Dental Insurance | 1107 | ||
Parties Involved in Dental Insurance | 1107 | ||
Types of Dental Insurance Programs | 1107 | ||
Usual, Customary, and Reasonable Fees | 1107 | ||
Schedule of Benefits | 1108 | ||
Fixed Fee Schedule | 1108 | ||
Alternative Payment Plans | 1108 | ||
Capitation Programs | 1108 | ||
Direct Reimbursement Plans | 1108 | ||
Individual Practice Associations | 1108 | ||
Preferred Provider Organizations | 1108 | ||
Managed Care | 1108 | ||
Determining Eligibility | 1108 | ||
Determining Benefits | 1110 | ||
Limitations | 1110 | ||
Least Expensive Alternative Treatment. | 1110 | ||
Dual Coverage. | 1110 | ||
Determining Primary and Secondary Carriers | 1110 | ||
Birthday Rule | 1110 | ||
Coordination of Benefits | 1110 | ||
Nonduplication of Benefits | 1110 | ||
Dental Procedure Codes | 1110 | ||
Claim Forms | 1112 | ||
Claim Form Preparation | 1112 | ||
Paper Claim | 1112 | ||
Signature on File. | 1112 | ||
Electronic Claim | 1112 | ||
HIPAA and Electronic Transactions | 1116 | ||
Claim Form Processing | 1116 | ||
Tracking Claims in Process | 1116 | ||
Payments from Insurance Carriers | 1116 | ||
Handling Overpayments | 1117 | ||
Insurance Fraud | 1117 | ||
64 Marketing Your Skills | 1118 | ||
Chapter Outline | 1118 | ||
Learning Outcomes | 1118 | ||
Key Terms | 1118 | ||
Your Professional Career | 1119 | ||
Goals and Philosophy | 1119 | ||
Career Opportunities | 1119 | ||
Private Practice | 1119 | ||
Insurance | 1119 | ||
Sales | 1119 | ||
Research | 1119 | ||
Management Consulting | 1119 | ||
Teaching | 1120 | ||
Dental Schools | 1120 | ||
Hospitals | 1120 | ||
Public Health and Government Programs | 1120 | ||
Locating Employment Opportunities | 1120 | ||
Newspaper Advertisements | 1120 | ||
Campus Placement | 1120 | ||
Employment Agencies | 1120 | ||
Temporary Agencies | 1120 | ||
Dental Supply Companies | 1121 | ||
Professional Organizations | 1121 | ||
Internet | 1121 | ||
Seeking Employment | 1121 | ||
Telephone Contact | 1121 | ||
Cover Letter | 1121 | ||
Résumé | 1121 | ||
Electronic Résumé | 1122 | ||
Completing a Job Application Form | 1122 | ||
The Interview | 1124 | ||
Appearance | 1124 | ||
Presenting Yourself Professionally | 1124 | ||
Interviewing Professionally | 1124 | ||
Concluding the Interview | 1124 | ||
Follow-up Letter | 1124 | ||
Salary Negotiations | 1124 | ||
Employment Agreement | 1125 | ||
Americans With Disabilities Act | 1127 | ||
Job Termination | 1127 | ||
Achieving Career Objectives | 1127 | ||
Positive Attitude | 1127 | ||
Professional Responsibilities | 1127 | ||
Physical Well-Being | 1128 | ||
Bibliography | 1129 | ||
Glossary | 1131 | ||
Index | 1155 | ||
A | 1155 | ||
B | 1157 | ||
C | 1158 | ||
D | 1161 | ||
E | 1164 | ||
F | 1165 | ||
G | 1167 | ||
H | 1168 | ||
I | 1169 | ||
J | 1170 | ||
K | 1170 | ||
L | 1170 | ||
M | 1171 | ||
N | 1173 | ||
O | 1174 | ||
P | 1175 | ||
Q | 1179 | ||
R | 1179 | ||
S | 1180 | ||
T | 1182 | ||
U | 1183 | ||
V | 1184 | ||
W | 1184 | ||
X | 1184 | ||
Y | 1184 | ||
Z | 1184 | ||
Inside back cover | ibc_i |