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The Pharmacy Leadership Field Guide

The Pharmacy Leadership Field Guide

Michael DeCoske | Jennifer Tryon | Sara J. White

(2011)

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Book Details

Abstract

You’re not alone. Pharmacists face leadership challenges every day, whether they realize it or not. As you embark on your journey from student to new pharmacist to emerging pharmacy leader, hear from new practitioners and seasoned veterans alike who have been there and can provide invaluable advice along the way. Now, The Pharmacy Leadership Field Guide: Cases and Advice for Everyday Situations, can be your personal “in-print mentor” to introduce you to leadership concepts and situations and broaden your understanding. This Field Guide focuses on leadership in everyday pharmacy practice by employing a case-based approach. While pharmacists receive exceptional didactic clinical training, leadership skills are another crucial skill set necessary for success. Each chapter is written from the perspective of a veteran mentor and a new practitioner, both selected from various practice settings. Led by the editorial team of Drs. Michael DeCoske, Jennifer Tryon, and Sara White, you will hear from 19 contributors offering pearls of leadership wisdom for you to reference when needed and pass along to others. Inside You’ll Find: ·         Cases ranging from such topics as “Being a ‘little L’ everyday leader”, “The importance of listening”, “Life as a resident”, and “The art of persuasion”.·         Profiles of veteran mentors and new leaders, offering pharmacy and leadership career advice ·         Leadership Pearls for quick tips and Exercises to reinforce each case.·         An insightful foreword from MilapC. Nahata, MS, PharmD, Professor and Division Chair, College of Pharmacy, Professor of Pediatrics and Internal Medicine, College of Medicine, Ohio State University (OSU)

Michael DeCoske, Pharm.D., BCPS

Michael DeCoske currently serves as the Associate Chief Pharmacy Officer for Ambulatory Services at Duke University Hospital in Durham, NC.  He also serves as a residency advisor for PGY1 residents in the 24-month Health System Pharmacy Administration Residency Program.  Previously, Michael served as Coordinator of Pharmacy Administrative Services at Duke University Hospital.  Prior to Duke, he completed a PGY1 and Health System Pharmacy Administration (PGY2) Residency at the Medical University of South Carolina in Charleston, SC.   He completed his Doctor of Pharmacy degree at Duquesne University in Pittsburgh, PA. 

Michael has served various roles within the ASHP New Practitioners Forum as a member of the Public Affairs and Advocacy and Membership and Outreach Advisory Groups as well as vice-chair of the ASHP New Practitioners Forum Executive Committee.  Most recently, he served as the Chair of the 2009-2010 ASHP New Practitioners Forum Executive Committee.  Michael also represented the Forum as a delegate at the 2009 ASHP House of Delegates in Chicago, IL.  Michael is a member of the ASHP Section of Pharmacy Practice Managers Leadership Development Section Advisory Group, the University Health System Consortium Ambulatory Pharmacy Council, the North Carolina Association of Pharmacists and the International Pharmaceutical Federation.  Michael also holds distinction as a Board Certified Pharmacotherapy Specialist.

Jennifer Tryon, PharmD, MS

Jennifer Tryon, Pharm.D., M.S., is the Assistant Director of Pharmacy at Southwest Washington Medical Center where she oversees inpatient operations, both clinical and distribution areas, the anticoagulation clinic, the infusion pharmacy services, and the hospice program. Jennifer also participates in the SWMC residency program, serving as a primary preceptor. 

For the past three and a half years, she has been the Assistant Director of Pharmacy at Oregon Health and Sciences University, with responsibility for the inpatient central and decentral pharmacy operations, the Emergency Department, medication safety, and regulatory and quality compliance. 

Dr. Tryon received her doctor of pharmacy from the University of Iowa and her master's of science degree from the University of Wisconsin. 

She is active in state and national organizations, including serving as a delegate for the state of Oregon at the ASHP House of Delegates. She is the 2010 President-Elect of the Oregon Society. She is the past Chair of the ASHP Section Advisory Group on Manager Development, a member of the Committee on Nominations, and a member of the Search and Screen Committee for the ASHP Executive Vice President and Chief Executive Officer. 

Sara J. White, R.Ph., MS, FASHP

Sara J. White, MS, is a retired Director of Pharmacy from Stanford Hospital and Clinics and Clinical Professor UCSF School of Pharmacy. Prior to Stanford, she was the Associate Director of Pharmacy and Professor at the University of Kansas Medical Center. Sara has over 40 years of pharmacy leadership experience and has trained over 100 residents. She is currently a Pharmacy Leadership Coach and Faculty for the ASHP Foundation’s Pharmacy Leadership Academy.

Sara has served on the ASHP Board of Directors, Chair, House of Delegates and is a Past President having also been president of the Greater Kansas City Society of Hospital Pharmacists and the Kansas Society of Hospital Pharmacists. She has been honored with receiving the Harvey A.K. Whitney Award as well as other national awards. Sara is a Fellow of the American Society of Health-System Pharmacists. After retiring she was an ASHP Foundation Scholar in Residence on Pharmacy Leadership. Sara continues to published and be an invited professional speaker. 

Sara completed a BS in Pharmacy from Oregon State University, MS from Ohio State University and an ASHP accredited Residency at the Ohio State University Hospitals and Clinics. 

 


Table of Contents

Section Title Page Action Price
The Pharmacy Leadership Field Guide: Cases and Advice for Everyday Situations 1
Title Page 1
Copyright Page 2
Dedications 3
Acknowledgments 5
Table of Contents 7
Foreword 11
Preface 13
How to Use This Book 15
Publisher's Note 18
Editors 19
Contributors 19
Reviewers 20
Chapter 1: Professional Leadership 21
Case 1.1 Don't mistake a good manager for a good leader 25
Case 1.2 Being a \"little L\" everyday leader 29
Case 1.3 Employ situational leadership 32
Case 1.4 Never think \"It's not my job 34
Case 1.5 Don't miss \"the forest for the trees 37
Case 1.6 The pharmacist's role in relation to the patient and caregivers 40
Case 1.7 Be the CEO (chief executive officer) of your own career 43
Case 1.8 Employ a career development plan 45
Case 1.9 Perfecting leadership skills through involvement in professional organizations 48
Chapter 2: Becoming a Leader 57
Case 2.1 Building your leadership skill repertoire and knowing your personal style 65
Case 2.2 Finding and maximizing the mentor/mentee relationship 68
Case 2.3 How to recognize when an opportunity presents itself 71
Case 2.4 When and how to negotiate an outcome 74
Case 2.5 When is it appropriate to say no? (Is it ever appropriate?) 77
Chapter 3: People, People, People! 87
Case 3.1 Informal leaders as necessary change agents 91
Case 3.2 Achieving success with an angry or strong-minded person 93
Case 3.3 Having crucial conversations when needed 96
Case 3.4 Having influence with people who have more authority than you 98
Case 3.5 There is no \"I\" in team 100
Case 3.6 Don't take credit for the ideas of others 102
Case 3.7 Gaining respect from those more experienced than you 104
Chapter 4: Motivating the Eeyores 111
Case 4.1 Leading by example 116
Case 4.2 Sharing your passion with others 119
Case 4.3 Inspiring others to achieve a common vision 123
Case 4.4 The importance of developing relationships 127
Case 4.5 Holding people accountable for their performance 130
Case 4.6 Recognizing the fit of an individual to the department or organization 134
Case 4.7 Working with individuals who do not take initiative and rely on you for productivity 137
Chapter 5: Communication 147
Case 5.1 Adapting a message to a target audience 152
Case 5.2 Tailoring a message to accommodate individual needs and preferences 155
Case 5.3 The importance of listening 157
Case 5.4 General approaches to feedback 160
Case 5.5 Giving feedback to an individual 163
Case 5.6 Hearing and responding to feedback 165
Chapter 6: Embracing Change 175
Case 6.1 Expect change to occur 179
Case 6.2 View change as a positive opportunity 182
Case 6.3 Being comfortable with being uncomfortable 185
Case 6.4 Change agent/change leader 187
Case 6.5 Successfully managing yourself during change 190
Chapter 7: Working Efficiently 203
Case 7.1 Tackling the most challenging task of your day 207
Case 7.2 How to implement the techniques 210
Case 7.3 Life in the techno age 213
Case 7.4 Life as a resident 216
Case 7.5 Balancing work, school, and life 218
Case 7.6 Covey's circle of influence adaptation 221
Case 7.7 Setting and meeting deadlines 223
Case 7.8 Asking for help: who, when, how 226
Chapter 8: Leading Yourself 235
Case 8.1 Approach opportunities with a \"can-do\" attitude 240
Case 8.2 Begin with the end in mind 242
Case 8.3 What's your life plan? 245
Case 8.4 What will be your legacy? 247
Case 8.5 Importance of a role model (both good and bad) 250
Case 8.6 How to influence others' perception of you and why you should want to 252
Case 8.7 Don't play the blame game or be the victim 255
Chapter 9: Marketing Yourself in Pharmacy 265
Case 9.1 Representation is key 268
Case 9.2 Remain positive and optimistic; seize every opportunity 271
Case 9.3 Know your strengths 275
Case 9.4 The art of persuasion 278
Case 9.5 Stay motivated and keep your vision 281
Index 291